tech-support

[manic estuary]

I wonder how I'm getting stuck all the time at loading game screen

Even with the recommended method didn't work

[wicked onyx]

Guys, I want to send e-mail to support on address [e-mail], but i'm getting reponse that my mail was blocked by spam settings (I tried 2 times). Is there any other way to contact cs (other than writing here of course)?

[carmine hedge]

/support

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[wicked onyx]

So I need to wait till maintenance ends, right?

[carmine hedge]

I forgot-

[wicked onyx]

Np xD I'll do just that 😄

[carmine hedge]

for some weird reason, the game will disconnect itself if i use the "Turn off screen" feature in Game Booster (MIUI 13 Android 12, com.miui.securitycenter v7.2.1.221208, com.miui.securityadd v9.11.1) but it does not if i'm not using it

why

i need to use it since i need to afk farm like 3 4h

kinda heating up the phone

[real canyon]

I need some help

when I open AL

the checking update goes to almost the end of the bar, but then it goes back to half of the bar

[tulip totem]

does anyone know how to fix this? i reinstalled my emu and now it wont let me back in

logged in with yostar account and that went fine from what i can tell

but it just wont go into the game

[manic estuary]

We're currently on maintenance, probably we could try it after maintenance

[tulip totem]

maint is over

and i had the same problem yesterday already

[bleak drift]

So I am not the only one with the same issue. Having the same issue for 1 day before maintenance till now.

[twilit rune]

azur lane is taking up 12 gigs, would reinstalling help with the size or would it still be 12 gigs?

[forest geyser]

Im Stuck on the loading pop up when I want to log in with twitter or yostar any solutions?

[cosmic vortex]

Help please, I lost the email that my Yostar account was attached to. Now I can't log into my account on my phone. How can I link my account to another email address?

[ocean skiff]

There wouldn't be any noticeable difference if you reinstall it. You can reinstall it and keep only the core files (no assets, voicepacks), or you can also buy a SD card and move the game there if it's a possibility for you.

[ocean skiff]

Have you tried recovering the email address?

[manic estuary]

What I did was:

1. Clear game cache
2. Uninstall
3. Install
4. Enter the game (Let the game download everything again from the scratch)

[ocean skiff]

This was addressed via DM.
If anyone loses their account contact support at [e-mail]

[rough mesa]

Hi. I just updated and now the game has no sound

[ocean skiff]

Update your assets

[rough mesa]

I did, restarted and nothing

I also did repair assets and didn’t work…

[ocean skiff]

What system are you using? Android or iOS?

[rough mesa]

iOS

iOS 16.2, latest version. iPhone 11

[ocean skiff]

Is your phone able to play sounds coming from other apps?

[rough mesa]

I checkedn on youtube and reddit and it worked, but games (night of the full moon and OPUS) are not...

Never mind, I had a conflict with an iOS shortcut I had which lowers sounds for games. I'm an idiot

thanks for the help

[ocean skiff]

No problem, glad you fixed it!

[modern shoal]

Still no fix for notifications on Andriod? I thought this would be resolved by now...

[ocean skiff]

The error was already fixed. Assuming you downloaded the latest update on the Play Store, it may be a bad configuration on your device. Check that your device and game have them enabled.

[modern shoal]

There was another update on the play store I didn't know about

I downloaded that, so hopefully that helps

[swift vale]

Im trying to reitreve my old account and i dont know how to contact yostar so they could help me. Any tips?

[ocean skiff]

You can contact Yostar via email at [e-mail]

[swift vale]

Ok thanks

[eternal isle]

Is that the same contact for akashi stealing my money and giving no gems?

[unique ledge]

I was also trying to retrieve my account and already provided the details needed for the retrieval. Does it take long for them to reply after that?

Ah, well then.

[round mortar]

Yo can somebody explain to me why its taking me 4 hours just to download the new update and its still not done?

yes

it is

its changing slowly

like it moves a little bit then freezes for a while

android

alr

ok

so that didnt work so I tried deleting and redownloading the game and now the download is stuck at 0%

it keeps flickering from 1% to 0

[ocean skiff]

Go to https://www.speedtest.net/ then make a speed test and post your results here.

[round mortar]

ok

71mbps

nvm it just went down to 12

thats bad

[ocean skiff]

12mbps is enough to download the latest update in a matter of minutes, however the issue could be that someone else is using the bandwidth. That's possible if you have multiple devices connected, or if other people use your Internet.

Try restarting your router.

[round mortar]

that sucks

alr

[ocean skiff]

Correct, in such case we are doing more harm than good.

[round mortar]

alr

so these are the results

[ocean skiff]

Let me get this right then. Your bandwidth is not unstable, we just confused download with upload speed.

[round mortar]

yeah sry

[ocean skiff]

All that I can recommend in this case is wait for the game to download. Your Internet doesn't appear to be the issue from what I can see here.

Sometimes things get slow when a lot of people request the data to be downloaded from the server, it happens to every game.

[round mortar]

alr

so how long should it take normally

to download

[ocean skiff]

It depends on the amount of requests that either the game or the Play Store / App Store get. If the servers are overloaded that's unpredictable.

However under normal circumstances both the game and stores are able to download things fast.

[round mortar]

ok\

[bleak drift]

ok thank you for the suggestion

[faint hatch]

Is there a process for appealing or recovering a banned account?

[ocean skiff]

Contact support at [e-mail]

[faint hatch]

Thanks a bunch. Have a good evening.

[worthy tide]

I've lost my account twice after coming back for so long, i kept using the same account to log in but after a long period of time without touching it, it resets me back from the start

[hard moth]

Did you log in to the correct server?

[worthy tide]

yes

I've always logged in Sandy

[worthy tide]

this is the 2nd time happening

via fb

[ocean skiff]

Log off and try again. Make sure you use the right Facebook account.

You may also contact support at [e-mail] for further help, though you should try again before contacting them.

[autumn tendon]

Hi there, it seems the game crashes everytime I press on long island

Though, it does have a prerequisite, that being I've not just logged into the game. Also, for reference, I play on a Samsung Galaxy A51

[sinful yoke]

have you done a file repair yet?

[autumn tendon]

Hmm no, would it be this?

If so, seems like nothing is wrong

[warm radish]

is this a bug? no skin voice lines

[dusty kettle]

Hi, good evening, can somebody help with one question ?

[ocean skiff]

It could be a bug depending on what you're doing. If repairing assets didn't fix it, you may report it as a bug.

[ocean skiff]

Same as above.

[ocean skiff]

Don't ask to ask, just ask.

[dusty kettle]

it's very complicated thing, i've got suspended idk why

[ocean skiff]

There was a ban wave recently. If you think you were banned by mistake you may contact support at [e-mail]

[dusty kettle]

yep, already i've played since 2018, so it's pretty bad

[smoky lark]

umm soo im not sure if this is the place but since its not a bug or anything i will ask, support said my email was rejected for some reason, its about gems i bought some but came up as payment was cancelled by the user even though i never cancelled it and yet it still took the money out of my bank and [has a pending status etc.] I have no transaction on google play store what should i do?

[ocean skiff]

Send your email to support from a different email address.

[smoky lark]

ill try that

seems like this worked

argh they are asking for a google receipt but it never gave me one

nvm it came back, i guess it just cancelled it ty though

[untold bluff]

Hello. I have lost access to my account. Can it be restored somehow? I just want to transfer my account to another phone, but linking to Facebook or Twitter (I don’t remember exactly) now does not work normally.

[ocean skiff]

What do you mean "does not work normally?" Both of these should work.

[untold bluff]

It just simply doesn't come in. My pages on these sites have been suspended. Because of this, I can't log in.

[ocean skiff]

If both your Facebook and Twitter have been suspended, contact support at [e-mail]

[untold bluff]

Okey, thank you.

[warm radish]

repair asset doesn't fix the skin voice lines

[lyric lodge]

Cause there are none

[high birch]

The game keeps on like restarting itself even though it goes to the main login menu, it just shows the loading screen again after and repeats the cycle. I force stopped the game and cleared the cache, what's wrong?

Great, my phone says it could be a bug, and I've updated the game the other day

[high birch]

I deleted all of the game's data to see if that'd fix it but of course it doesn't, I just want to get bsck on to do my dalies....

[grim herald]

Have you tried restarting your phone? Or repairing assets?

[high birch]

I can't repair assets since It won't let me into the acrual game, and I restarted right now so I have to see

Ofc that worked

Thanks though

[hybrid loom]

got a bug when asking for support for billing, when it asks for a screenshot showing that i purchased one of the gem packs, it's just giving me a black screen when i go to upload an image of it preventing me to give all the info for it

[ocean skiff]

Your purchase receipts are here http://pay.google.com/ and here https://reportaproblem.apple.com/ respectively.

Open those in a web browser, screenshot, then email [e-mail]

If your email service does not support or is facing issues with attachments, try with another one.

[warm radish]

wiki says there are different line https://azurlane.koumakan.jp/wiki/Emanuele_Pessagno/Quotes

[lone narwhal]

Hello i need help with Account..
I'm trying to log in into my account and I can't it's just making new acc but i want an old one bc i had everything that i need and I don't want to start a new again

i tried to log in by twitter and Facebook but nothing works

and i remember i bind that account to everything i can

[vernal heath]

The game is stuck on this screen after starting up

[lyric lodge]

There's no VO and JP only has the single line. They probably shipped them by accident then removed them, it's not the first time, though we should have a note about that, true.

[ocean skiff]

#tech-support message

[ocean skiff]

Open your Play Store and see if the game is up to date. If it's not, update it to the latest version.

[hybrid loom]

well i did that only for them to reject my email due to "anti-spam" i did what it asked and sent them the info they wanted only to see at 12:06pm that it was rejected, great

[ocean skiff]

Use a different email address.

[lyric lodge]

It's a fairly old skin so not checking back exactly when the lines got perged since lack of VO (EN generally adds lines when VO is added), but will add a note on the wiki about it.

[exotic terrace]

I have not been able to purchase at all for the last 3 days

May I get some assistance

[lyric lodge]

Make sure you're logged into the Google Play Store.

[carmine hedge]

I've been trying to recover my old account, I don't remember anything related to it. I used Facebook, a couple of old emails and twitter. None of those seem to be the right ones. I checked my email folder and i found a purchase from 2019, could i somehow attain some info from the order number?

[ocean skiff]

You will need more than a purchase receipt to recover the account. If you want to try anyway, contact support at [e-mail]

[carmine hedge]

Alright, thanks

Nevermind i got it back, but for some reason it didn't display that i had an account in the server.

[lyric lodge]

It doesn't show your server profiles on account till you hit the very-poorly-named "results" button... (or log into it)

[earnest dune]

Did Yorstar put out a Survey??
I was AFK and when I comeback, web browser was on with this URL in it somehow??

(There are news about viruses lately so I am paranoid. + I'm a low tech person, I don't know much about things)

The confusing part is "How the web browser was on??" and "is the URL legit?"

[rocky mortar]

so, this has been happening since i installed the game; but while i'm grinding the game sometimes freezes, sometimes it'll automatically restart and sometimes it won't; is there any known cause for this? i'm on a galaxy s20 fe, monitoring my usage it doesn't seem like i'm running out of memory or cpu

[brittle spoke]

Pls help everytime i sent email regarding my account when i give AL cs information about my account (receipt, uid, server, name etc) they never answer back what should i do?
Just want to unbind my fb and gmail who already gone

[brittle spoke]

5-7 days at least

2 or 3 time

[rocky mortar]

alright

[sinful yoke]

they rake 2-3 business days to reply and the weekend just passed, they do NOT respond on weekends

[rocky mortar]

"no exception"

[sinful yoke]

their last reply was friday

let me check if theyre on break, there are numerous celebrations atm

[rocky mortar]

alright

[earnest dune]

Right-o

[rocky mortar]

nope

[ocean skiff]

Not related to your issue but before deleting accounts you should always unlink them from your apps and websites. Depending on support's current policy they may or may not ask you to prove you own (or used to own) those accounts you deleted. If you don't have such proof, they won't unlink the accounts.

[brittle spoke]

Well my account is being zucc and i cant recover my gmail because lost my phone lost

[ocean skiff]

Your Facebook account probably can be recovered if you contact Facebook and provide a government issued ID. Facebook's policy indicates you should use your real name.

You can recover your Google account even if you lost your phone. For that simply get your phone number back to your new phone.

[brittle spoke]

The bad news is i can recover my email because the phone number is long gone 3-4 years ago, and i try recover my fb but it cant too cause its more than 1 years when fb zucc my account

[ocean skiff]

The time your accounts have been suspended or lost have nothing to do with your possibilities to get them back.

Facebook never deletes your account unless you explicitly ask them to do so.

Google does not delete your account for inactivity either.

[brittle spoke]

This is happened when i try to recover my email

[ocean skiff]

From what I can tell here, you have not linked any recovery options for the account. Or if you did, it was only the SMS option. That would explain why Google offers you no other options.

How was your phone lost? If it was stolen, you can call your operator and tell them your situation. They can cancel your old SIM and give your phone number back.

I'd personally try to sort that out first. Though of course you can try to solve the issue with AL support if you want, but they may feel suspicious that you truly own the account.

Another option you could possibly try is a Twitter account. Make a Twitter, secure it, use it with responsibility.

[ocean skiff]

Worth a read indeed. If you can't recover your Google account, at least do try to recover your Facebook one more time. Facebook rarely disables accounts and if they do, it's mostly because of fake names. They will reverse their decision once you give them some government issued ID.

And if all of the above fails, stick to Twitter. If no one has access to your Facebook or email account, then there's not much to worry about. Just make sure your Twitter account is safe and you remember the password, and that everything is up to date (Twitter reminds you about this from time to time).

You can have Twitter 2FA, but if you want to authenticate with Twitter you'll need the Twitter app on your device. The app overrides the other method.

However yes, I would agree that it would be best to recover your accounts. Or if by a miracle AL support doesn't ask you to prove you own your email and Facebook, let it be a hard learned lesson: Always keep your accounts safe, especially if you use them to access other important accounts.

[jade shale]

so, i think this is the best place for this as its tech related... i have a very weird issue.
i cant buy gems... i can buy such currency in other games like honkai impact no problem, so its not a billing issue. the only mobile game that i have this issue with is azur lane. does anyone else have this problem? and those who do, have any of you found out a fix for it?

[ocean skiff]

Could you please describe the issue?

[jade shale]

so, when i go to purchase gems, i get this error message
unable to connect to google play services 200310

[ocean skiff]

#tech-support message

[jade shale]

ah, i'll check to see if i am.

[lyric lodge]

There was one recently after the II event ended about how people thought of it, and it's skins.

[brittle spoke]

Cant recover my fb too

And this is third time al support asking my account but after that they never repply to my email again

[junior sluice]

my internet is working fine on everything else

[jovial island]

is there any way to check your UID from an account that you can't access due to binding stuff?

[ocean skiff]

No.

[ocean skiff]

Restarting my device fixed it for me.

[ocean skiff]

If you're unable to retrieve your Facebook or Google account, you should link your AL account to Twitter for the time being. As mentioned earlier you should secure the account and if you happen to lose access to it, don't wait 3 years, act immediately.

AL support will take more time than usual to respond as they're celebrating the Chinese New Year.

[pliant whale]

So I just got a new phone, and did a full data transfer

After a 6+GB update, I logged in and found myself having to go through the tutorial

How do I long into my old account on my new phone?

[digital obsidian]

Do the tutorial, close the game and reopen it but click on the links on the side that say like Facebook Twitter and yostar instead of logging in

Or don't do the tutorial and do the same steps

[pliant whale]

I logged in through FB and it's still trying to make me do the tutorial

[digital obsidian]

Did you connect your account to your facebook

If you didn't link your game to an account then you're fucked

Try Twitter or yostar too idk

[pliant whale]

I'm pretty sure I did yes

What if I link it on my account through my old phone then?

[ocean skiff]

https://imgur.com/a/lgXYNAU

[vivid sparrow]

okay so this might be an odd question, im trying to get back into my account (on a new device now.) but the twitter account i had linked too it is banned. what do i do

[ocean skiff]

Contact support at [e-mail]

[vivid sparrow]

well its not taking me anywhere so im confused

[ocean skiff]

It's an email address. Contact them via e-mail.

[vivid sparrow]

[primal pond]

So. I've been waiting for this Agir skin awhile now. Come to find out the event ends on the first of February. I get paid once a month on the first at about 4 am. If the event ends during daily reset the night before. I will miss it and all the packs entirely. OR, does it end on the first in the evening? I guess I'm just hoping. As an Iron Blood main I'm a bit heartbroken that the best skin in game will be missed entirely.

[surreal cloak]

You'll be able to get it, events usually are taken down the day after the final listed date. (Skin goes away on February 2nd in this case.)

[lyric lodge]

That never ever happens.

As per the patchnotes and with the event ending the skins will dissapear when the 1st goes to the 2nd at the standard reset time. So by your account you should be able to grab them.

[crude seal]

Bought Agir l2d skin. Applied it, now my game is stuck/loading at the home page

When I log in again, still stuck at home page loading, can't click on anything

[sinful yoke]

please do a file repair for L2D at the server screen

[crude seal]

Repaired, now It works. Thanks for the help!

[ocean skiff]

#bug-reports

[mossy patio]

ah didn’t have in channel lists for some reason

[barren ingot]

I have aegir set as my secretary and I can't access anything

Persistent loading screen when I click settings

It does this any time I try to access anything, and it doesn't let me sweep thru secretaries either

[solid gulch]

No 3x core data

[lyric lodge]

Try L2D repair

[mortal nacelle]

i wanted to buy gems but something went wrong and the payment got canceled. neither my bank app or google play purchase history says i have any transactions in process, so am i safe to try it again?

[ocean skiff]

Sure.

[barren ingot]

Can't. When I tap to access settings with secretary aegir it does the 2nd screen

Do I just reinstall the game??

[ocean skiff]

Repair assets from the screen you see before selecting your server.

[barren ingot]

Ohhh ok

[restive zephyr]

I have a friend who had bind his twitter acc to azur lane, and he has only 1 twitter account that he has bind. Ok so uh, before current update he used to be able to login using Sandy server with his only twitter acc, it had no problem at all but after this current update (right after the maintenance was ended), he was trying to login as usual but when he logged in, he was brought to the tutorial and after doing the tutorial, he realized all of his game data was lost and it became lv1 so he wanted me to request some help at here.

not sure if this is related to the topic but I hope someone who had experienced this before able to help out

[ocean skiff]

Tell your friend to double check they're logged in and in the right server.

[restive zephyr]

I asked twice, and he said he only play on 1 server and it's Sandy. I've even double-checked with him and he said yea it's the right server

[mortal nacelle]

okay i tried it again and im getting the same error.
it said something like they cant verify if im the true owner of the bank account ? and the error code or-pmsa-35

[barren ingot]

Worked, thanks

[mortal nacelle]

i did forget my password but remembered it too late.

Cannot verify this card with your bank.Try again or contact your bank if this issue persists. /OR-PMSA-35/

[ocean skiff]

Does he have multiple Twitter accounts?

[restive zephyr]

nope, he only have 1 Twitter account

[ocean skiff]

Contact support at [e-mail]

[restive zephyr]

ok got it, thanks for the help bro! ❤️

[restive zephyr]

oh yea, contact by email or at their official Yostar website?

[ocean skiff]

You'll have to call your bank as the error is related to the Play Store refusing the payment method.

[ocean skiff]

Please contact them directly at [e-mail]

[restive zephyr]

👌 ok

[livid hornet]

Not sure there's a way to actually start this quest

[lyric lodge]

Cancel starts the minigame

[primal citrus]

Logged out and logged back in, loaded all the files... event seems to be active, but not showing the 'limited' build selection for the build screen, only the default light/heavy/special.

[ocean skiff]

The event ships are on the light pool.

[primal citrus]

Ah, thanks.

[torn relic]

Same here😕

[devout flower]

hi, is it ok to top up through the web?
I can't top up with google play

will i get banned ?

[ocean skiff]

How do you plan to do that through the web?

[devout flower]

top up websites like codashop

[ocean skiff]

I don't think such sites would cause much trouble or an account ban. However that's a personal opinion. If you wanted a more official answer you can contact support at [e-mail]

[devout flower]

ok thx

[true peak]

my friend bought a lucky bag but it didnt give it to him

it says claimed but he doesnt have the contents

alright

[lyric lodge]

Also check with that friend if they didn't get an additional stack of gems. If it rolls the skin you own, it's converted to its cost in gems, and thus no skin. Also it's mailed to the game inbox, so ask if it's there.

[true peak]

ok thanks

[open rivet]

How long does it takes to process a report? Someone got into my account, binded their fb and yostar account to my azur lane account. Fortunately, I got my twitter binded so I can still log in to my account. I'm worried about the possibility of my ships being deleted

[ocean skiff]

2 business days, but may take longer because of the Chinese New Year.

[open rivet]

Sucks, what if my ships got deleted? Is it possible to have them back?

[ocean skiff]

No.

[open rivet]

Okeh thanks..

[ocean skiff]

If you're worried about it, you can set up a PIN password, also called a secondary password in-game as far as I remember.

Other than that there isn't much else you can do.

[open rivet]

Ya they also set a secondary pass in game

[ocean skiff]

You can ask support to delete that password, they will delete it once they address your issue.

[open rivet]

I've been compromised by using a public wifi

[open rivet]

I see, thank you so much

[open rivet]

Damn they started to delete my ships

😭

[ocean skiff]

Stay logged in for as long as possible. If you are logged in, they will be logged out. Don't close the game, set up Bluestacks or a similar emulator and keep your PC on. Your PC will be fine.

You are however not recommended to use any sort of macros or autoclickers, as this would be in violation of the ToS.

[zinc cosmos]

Heya, the game crashes when I try to open the skin shop or the rental skin menu (I suspect Ägir's new l2d skin is the culprit). Would be cool if you can look into that

[limber oar]

And about the loss of an account, write directly to the discord or is there a mail where you can write

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[ocean skiff]

The staff in the Discord does not address account related issues as far as I know. By the looks of the original message they sent, they already contacted support (if not, the email is [e-mail])

[sinful yoke]

prepare your username, server, uid in the email as well

[ocean skiff]

This got kind of lost. I opened the game to see if I had the issue and I don't, however others seem to have similar issues at#bug-reports

Try repairing your assets. If that doesn't do anything you may just report your bug in the bug reports channel, where developers take a look from time to time.

[zinc cosmos]

Okey, thx

[pseudo marten]

So for lost gems should I also attach the proof of purchase?

[ocean skiff]

Correct

[pseudo marten]

I assume sending them this would work?

Cause that’s all I have as proof

[ocean skiff]

Check your receipts here https://reportaproblem.apple.com/
Send them those

[pseudo marten]

This then?

[ocean skiff]

Correct, click/tap on it and send them the full detail though

[pseudo marten]

Ok

Apologies for continuous questions 😅

Sent it. Thanks for all your help

Well dang they got back fast but idk how to do that

I went to the App Store to see if I could find purchases but it just sent me to the apps I’ve downloaded

[ocean skiff]

The page where I linked to shows that information, please check it again and expand the details

[pseudo marten]

I know I sent that though

In an attachment

😐

Not entirely sure how they didn’t see that unless i need to have it screenshot on the email itself instead of as an attachment

It’s also saying the purchase does not have a receipt

[ocean skiff]

I'm not sure what's going on, but I'll explain just in case:

1. Go to https://reportaproblem.apple.com/ and login
2. Click or tap on the order date
3. Click or tap "View Invoice"

Screenshot what you see and send it to support. Please don't post it here as we don't want to expose your information.

[pseudo marten]

Yeah usually I get a receipt from apple but it’s told me that “this purchase doesn’t have a receipt” however it gives me date and time etc.

I’ve also checked my email

I’ll see what the yo star rep says about it

[carmine hedge]

I've been trying to send an email to customer support, but it keeps getting bounced. Does anyone know a solution to this?

[ocean skiff]

Send your email from a different email address.

[carmine hedge]

I only have that one.

[ocean skiff]

Unfortunately there's no other solution that I'm aware of. Making a new email address should be relatively easy, please try that if you could.

[carmine hedge]

That worked. Thank you!

[pseudo marten]

YAY I got my gems

Finally lol

[nova trellis]

Ehmm
Who do I need to contact to unbind my account? Guys ?

[neon jungle]

Hey Guys, can anyone help me? Ive played Azur Lane for quite a while and I stopped playing at the end of 2018 i think. Now I want to get back into it! Ive made a new account and tried to verify if my old Account stillt exists... Bla bla bla. I already talked with the yostar support but even though i can answer all the questions and provide receipts, i cant show screenshots of my Facebook, since it and my old email adress dont exist anymore.... Is there a way to get it back another way or do i have to accept that its right there but i cant access it ?

[tropic topaz]

I don't know sorry. I had the same problem as you but I gave up after that. Does cs not offer any other solution?

[wicked horizon]

Is there an ingame skin refund option or do i need to write to support?

[ocean skiff]

Contact [e-mail]

[ocean skiff]

Email addresses and Facebook accounts don't stop existing unless you (or the service provider) delete them. If you previously deleted your email and Facebook, your chances to get your Azur Lane account back decrease as you would be unable to prove to support that the accounts you linked exist and you are the legitimate owner of them.

Never delete accounts right away. Unlink them before deleting them. If you deleted them, try to recover them.

[ocean skiff]

They most likely follow a protocol so no, it's unlikely they have any other options. You can ask them via email, though.

[ocean skiff]

Skins are not refundable.

[tropic topaz]

Do you happen to know what happens if you refunded a gem pack but still got the gems? I reached out to cs before the refund thoug

[wicked horizon]

well damn

gotta throw more money then

[ocean skiff]

Contact support about that and let them sort it out for you. In the meantime, refrain from spending those gems.

[tropic topaz]

thank you!

[neon jungle]

Thanks for answering. I deleted my facebook but my Email Provider deleted my Account because of inactivity... And now i know. But arent receipts prove enough? I mean they, in some Sense, also Link the Account. And atleast i still have the Google Account i bought gems with... I can even answer questions only the Account owner would know, aside from the UID 😅...

[neon jungle]

Yea its just Frustrating knowing you sunk cash into a Account that is within arms reach. When i found the Account via Friends search in was so Happy. But i guess i have to Part with the Idea. Thanks a lot for answering though i really appreciate you guys taking your time to answer me. I wish yall a peaceful day/evening/night wherever you are.

[pastel inlet]

Idk if anything can be done about it but while trying to transfer my account data onto my new phone I have reset my progress on both phones to a new account

[ocean skiff]

Double check that you selected the right server where your account was created.

[pastel inlet]

The server I played on is amagi and when logging onto it from both devices its the new account. I have no data on any other servers

[ocean skiff]

Was your account linked to Twitter/Facebook/Yostar?

[pastel inlet]

It was linked to fb

[ocean skiff]

Did you press the blue Facebook button when you installed the game on the new device?

[pastel inlet]

Yes

[ocean skiff]

Did you successfully log in?

[pastel inlet]

Yes and then I went to amagi and it put me through the tutorial and gave me a new account

[ocean skiff]

Do you have any other Facebook accounts, or just one?

[pastel inlet]

One

[ocean skiff]

Go to the main screen and tap Settings, then tap Logout and try logging in again.

If you still don't see your account after this second attempt, contact support at [e-mail]

[pastel inlet]

Ok

[quartz carbon]

Hey Umm I didn’t get my 330 gems

What do I do?

[vast quartz]

please contact our support staff at [e-mail], they will be happy to assist you

[quartz carbon]

Kay

[quick sandal]

I didn't manage to take a screenshot but somehow some of the stars for the ships in the docks didn't load

[ocean skiff]

It's a bug that has been reported several times. Restarting the game fixes it.

[quick sandal]

well for me scrolling down so the missing stars were out of sight then scrolling back up fixed it

also nice pfp and banner

[quartz carbon]

Umm what does this mean?

[plush rampart]

The first is I quote "I bought gems but never received them Time: 2023- 01-20 23:40:21"

Then the second talks about email rejection

@quartz carbon

[quartz carbon]

Email rejection

[plush rampart]

Yep

[quartz carbon]

So they just gonna rob me and not give me my gems

[plush rampart]

Idk

[quartz carbon]

I see how it is

[tawdry badger]

Idk if this is the right channel but why is my agir cannot go through fate simulation?

[quartz carbon]

She don’t got a fate sim and go to #gameplay-help

[tawdry badger]

Ah sorry i thought that channel used for fleets building

And thx

[quartz carbon]

It’s fine

[quartz carbon]

They rejected my email

[ocean skiff]

Send your email from a different email address.

[golden radish]

how do I report a user ingame for racism?

[ocean skiff]

If in-game chat, tap the user's icon and then tap Report.
If in-game comment section of a specific shipgirl, go to the comment section of the shipgirl and tap the 🛡️ Shield with the ❗ exclamation mark.

Can also contact [e-mail]

[golden radish]

thanks, I found a staff member of AL in discord, I dropped it in his inbox

[sonic ridge]

I think I found a potential bug. I completed the first song but the others haven't reset

[ocean skiff]

If you're talking about the songs of spring, use the left and right arrows to access the other songs. A new song unlocks everyday until 1/24.

[sonic ridge]

Yeah, I fixed it. It wouldn't work, so I uninstalled it and redownloaded it.

All good now. I just wanted to let you guys know just in case someone else comes with that issue

[carmine hedge]

Im unable to do fu shuns great adventure

[ocean skiff]

Cancel button starts the game.

[carmine hedge]

Ah thanks

[gentle wharf]

Hey, I uninstalled AL without backing it up. Is it possible to get my progress back?

I was in Washington btw

I also have a screenshot of when I was in Amagi.

[cold saddle]

If my account was binded to a now deleted Facebook account, is it impossible to recover?

[gentle wharf]

Nvm I just reinstalled it and its intact

[sinful yoke]

do not dm staff members

theyre not going to see it

you can report a player in game and through belfast bot

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[sinful yoke]

dming a staff member is not an option

[ocean skiff]

You can try and contact support at [e-mail] but they most likely will ask you to prove you own the linked account.

Don't delete social media accounts if your game is linked to them. If the social media platform locked the account, follow the steps they provide to unlock it before they permanently delete it.

[opal phoenix]

Hey, I was stopped playing this game for a while now and wanted to come back. However, I forgot which server i was playing last time. Is there any faster way than trying to log in to all the servers?

[sinful yoke]

press the accounts found button at the top of server list

[opal phoenix]

Ahhhh coool

I got it

@sinful yoke Thank you so much

[terse pewter]

Can somebody pls help me?

I accidentally superseded/overwritten my old account that was bound to my Twitter account.

Any ideas as to how I can get it back?

[ocean skiff]

Contact support at [e-mail]

[autumn harness]

i can't log in

[sinful yoke]

whats preventing you?

[dusty raven]

Hello, can I unbind my Twitter account because Twitter suspended me, and bind into my another Twitter account.

PS: i can login to my AL because I bind using yostar account too

[arctic umbra]

I got a new phone and I think my progress might have not transferred over

[ocean skiff]

First off, if Twitter suspended your account, you cannot make a new one. This violates their rules and your new account is at risk of being suspended as well.

If your account was temporarily suspended there is no need to do anything. The account will be accessible again in about a week.

If your account was permanently suspended, you may contact support at [e-mail].

[ocean skiff]

Check this https://imgur.com/a/lgXYNAU

[arctic umbra]

Whenever I open the game I'm at the beginning cutscene

[ocean skiff]

Complete the prologue, then tap Settings and Logout. Then read the "How to login to a bind" section https://imgur.com/a/lgXYNAU.

If that didn't work, contact support at [e-mail]

[hollow escarp]

Yo, i recently bought a new phone but knowing its specs, im not sure if i can run azur lane on this (realme c30s).

Its also a struggle to find the system requirements of Azur Lane since its all but Crosswave that appears.

May i know the requirements? Especially the ram.

[ocean skiff]

Your phone should be powerful enough to play Azur Lane.
Anything with Android 7.1 or newer, 2 GB RAM and a fairly modern CPU will run it.

[hollow escarp]

Ahhh, thank you man

[drifting nimbus]

cant seem to find my account any ideas?

they dont delete accounts right???

[plush rampart]

No they don't it might be glitching

[drifting nimbus]

any ideas

ive tried every single email

both twitter accounts

my one facebook account

[ocean skiff]

#tech-support message

[drifting nimbus]

but how do I figure out which server to do that on

or do I just have to try all of them

[ocean skiff]

If you read what I just linked you will find out.

[drifting nimbus]

I did, but like, it shows all servers as beeing empty

are you saying I have to play through the tutorial and then re choose a server?

dont u choose server before tutorial??

[drifting nimbus]

welp I guess no more shipgirls for me, I normally go out of my way to bind all mobile game accounts cause I play on an emulator

did I think I successfully binded when it didnt actually?

really bizzare never happened to me before.

[ocean skiff]

If you read my message and Kawaakari's instructions on how to login, you should be able to find your account.

What is your commander name?

[drifting nimbus]

was probably "goodiesohhi"

eh guess ill try again

idk what server it was or what account it was bound and the tutorial is so god damn long

[ocean skiff]

There are no accounts called "goodiesohhi" in the Amagi, Avrora, Lexington or Washington servers.

I will complete the tutorial in the Sandy server to see if the account exists there.

[drifting nimbus]

dont bother

[drifting nimbus]

im sure it wasnt sandy

that server is too new right

[ocean skiff]

Player goodiesohhi does not exist anywhere.

You will have to create a new account if you don't remember your commander name. Contacting support would have been an option if you remembered the player name, UID, level and server.

[lyric lodge]

Nothing appears if you click the poorly-named-button "Results found"?

[drifting nimbus]

nope

I think its hopeless

no more italian shipgirls

[ocean skiff]

Are you sure you played the English version of the game? Maybe you played the Japanese version.

[drifting nimbus]

no it was the english version

[ocean skiff]

Download a password manager, or write your account details somewhere, with preferably a screenshot so you don't lose your account again in the future.

[drifting nimbus]

there wasnt a password or anything

[ocean skiff]

I noticed you created an account under the name goodiesohhi now. That account was created in the Avrora server. Note that down, and go to your profile and take a screenshot of that. Also take a screenshot of your Settings section, showing your linked accounts. Keep all that in a safe place.

[drifting nimbus]

since I came from arknights, I guess I assumed logging in with the same email as my already secured arknight account would work, I guess thats what happened?

[drifting nimbus]

no, that was just a test, no intention of starting over lel

[brittle spoke]

How long usually al cs repply our email?

[grim timber]

Day or 2

[ashen stratus]

A few weeks ago I stopped receiving notifications on my phone from AL. I have most of the reminders turned on ingame. My phone notifications setting for the app also on. Despite this, I haven't been receiving anything. I can have the app open minutes before a commission finishes, multi-task out or lock my phone, and won't receive an alert. I have a pixel 6 pro running android 13.

[ocean skiff]

Download the latest game update from the Play Store if available.

If there are no updates available in the Play Store, check that Do Not Disturb Mode is off. If it's off, reinstall the app.

[ashen stratus]

Thanks. There's an update on the play store from Jan 10 addressing this notification issue. Hopefully it will work now.

[sinful yoke]

2-5 business days due to lunar new year

[trim orchid]

Anyone know the process of resetting secondary password ?

[ocean skiff]

Contact [e-mail]
They will reset your secondary password.
The process requires that you provide your UID, commander name, level and server. Support may ask for additional information if needed as well.

[trim orchid]

Do you know what kind of additional information ? then I'll prepare it for them

[ocean skiff]

Prepare your UID, commander name, level and server first. If they ask for more, then provide it when they ask for it.

[noble basin]

Yo! It’s my first time buying a lucky bag in game so I’m not sure how it works, the moneys showing as pending in my banking app but I’ve not had anything come through in game -can it take time or is there an issue??

[noble basin]

I’ve tried emailing customer support but I’ve had an email back saying my email was rejected?? aaaaaaaaa

[mortal nacelle]

the lucky bag can be opened in your mail, did you check it there?

[noble basin]

i did, i had nothing in my mail :((

ive managed to get through to customer support now though :))

[mortal nacelle]

thats nice, they will fix it for you very soon. at least I hope

[high cedar]

hey can someone help me i oreder someting like a houre ago and i never got it buti got it confirmed but appel and idk what to do and i wrode a messige to al suport but idk why this time they didnt anser like they did larste time.

?

do anyone know why?

[high cedar]

Anyone know how to put emulator I can use on a Mac bc blueatake don’t work so idk how to play azur on it

[ocean skiff]

Bluestacks 4 should be compatible with macOS.

You can use Google too, where you will find plenty of emulators for Mac.

[high cedar]

No 4 don’t work b. If my M1 chip idk why

[ocean skiff]

M1 Macs are not supported. You may try with Android Studio, though.

And according to what Google taught me today, you don't need emulators if you have a M1 Mac anyway. Just check your App Store and install the apps you want. If Azur Lane is not yet supported you can, once again, try with Android Studio.

[high cedar]

O ty

[cloud token]

Is there anyone having problems in Exercise where it just gets stuck in this screen? This is when you pick an opponent and press start, it goes to your ship formation but it just keeps on loading for me. It's been happening since the update hoping it will get fixed on it's own but it didn't, wasn't able to get any exercise objectives done. I already tried removing some ships by using some of them on commissions but it still gets stuck. Do I just reinstall?

[ocean skiff]

Two users told you to repair your assets/files here:
#gameplay-help message

If you really tried repairing your assets, then your only options would be reinstalling the game or checking your Internet connection. If it's a network issue, you can try connecting to a different network.

If you're not sure how to repair your assets, go to the main screen, then tap Settings/Audio. There you will see a "Tap to repair" button.

The problem is unlikely to be a bug, by the way. It sounds more like a corrupted game installation.
#bug-reports message

[high cedar]

anyone kno wwhy it is i don't get my gems when i buy them i pay and all but i just never get them

[final hatch]

So I e had this issue before but at the time I didn't have much so it didn't bother me but now I had so much I'm actually sad. But I just got a new phone and I did bind my accounts on my old one to Twitter and Yostar. But when I went to relink them on my new phone it started a new game. Now granted I don't know the old server I played on because I forgot and wasn't sure it mattered at the time but I was wondering if there is anyway to fix this. I don't want to restart again if I don't have to

[high cedar]

idk non i finde dos not woerk i don't get it

Why is even ever I buy something I pay but never get it I always need to text them befor I can get it and sometimes the things I want is gon and now they don’t answer and I still not get anything

ye but they don awer

[covert echo]

Sorry to jump in but could it be a recent issue? i came here to ask about the same thing actually. Well more or less to ask how long does it usually take as i already messaged them (2-5 days i expect?)

I see thank you, seems like being patient is all we can do for now, i hope it wont be too hard of a fix.

[high cedar]

the 28/5 2022

ye i did when i bout it here 3 days ago and they didn't anwer

and idk what to do

[final hatch]

I did try every server. But I'll try again. Should I wait until after the tutorial

[high cedar]

But what when the thing I want getes removed ?

but someone must have a emulater for mac m1 evre i can play it bc no i can finde dos work and it makeing me so annoyed

[ocean skiff]

I don't understand anything you said. If you could, please speak clearly.

[high cedar]

I mean j can’t find one there works

[ocean skiff]

#tech-support message

Have you tried with Android Studio?

Did you check your App Store? If Azur Lane is available there, then just install it. No need for emulators.

[chilly gulch]

I've been getting unknown error 1 while trying to login the game

Any idea on what I can do?

[ocean skiff]

Your authentication token is expired. Try logging in again.

[chilly gulch]

Neat it worked thanks!

[carmine hedge]

Anyone know what's going on with this?

I can't interact with the game after setting a secretary with a live 2d skin. It's just stuck on loading.

[arctic umbra]

I had to change my phone number and for some reason it just restarts at the beginning

[carmine hedge]

I just reinstalled the game which sucks. I guess I won't be using live 2d skins.

[charred thistle]

So, got the same google account and stuff and the game says I don't have any data on any servers. I've been away for about 6 months or so is there a way to reclaim my account?

[ocean skiff]

You're supposed to log in with either Twitter, Facebook or Yostar (email). Google isn't an option.

See https://imgur.com/a/lgXYNAU if you want to learn how to log in.

Or contact [e-mail] if you never linked your account to Twitter, Facebook or Yostar.

[charred thistle]

Got it! I did bind my fb but it wasn't logged in. Now I just gotta remember what I was building...

[carmine hedge]

Yeah it was extremely persistent I just uninstalled the game and reinstalled it. Now it works perfectly with the live 2d skins.

[sinful yoke]

next time, just repair the files

it should catch it

[grand ruin]

Hello i wanted to start a new account on another server to be able to play with my friend
I made a new account on Avrora after playing for some time my bluestacks (i use bluestacks cuz my phone is not the best at handling anything at the moment) crashed
after going back on azur lane and joining on avrora i got thrown into tutorial again.
is there a way to recover that account? (i didn't connect anything to my new account)

[ocean skiff]

If you have the basic account information such as UID and name, you can contact support at [e-mail]

[grand ruin]

thank you

[primal pond]

So I brought this up in gameplay help and they told me to come here. I keep up on my commissions constantly like I always have them going. And every once in awhile I'll realize that I haven't seen a notification for a commission recently and I'll log in and check and all of a sudden I have four commissions available and none of my teams are running.

And I keep commissions going religiously like I'm never away from my phone I'm always here always on it outside of sleep.

And as far as how often this happens I would say once maybe twice a week

[elfin grotto]

I just missclicked max on the selectable UR bps by accident and ended up with 66 airplanes instead of intended 5.
Is there hope to undo my moment of stupidity?

[zealous mesa]

anyone know how to fix unknown error-1

[ocean skiff]

What system are you using? iOS or Android?

[ocean skiff]

No.

[ocean skiff]

#tech-support message

[zealous mesa]

I found a solution on reddit

Had to relogin to my account through yostar verification code

[elfin grotto]

Oh well, thanks.

[primal pond]

Android. Samsung Galaxy S20 fe

[ocean skiff]

Open the Play Store app and check for Azur Lane app updates. If an update is available, install it.

[primal pond]

Says up to date and I keep all my apps up to date

[ocean skiff]

Go to Settings/Apps/Azur Lane and check your app version.

If your app version is 6.2.9: Try reinstalling the game.
If it's not 6.2.9: Download that version.

If the above doesn't work, it could be a device setting, check that your notifications are enabled and that Do Not Disturb mode is off.

[sinful yoke]

make sure your azur lane app isn’t in sleep mode as well

[umbral dune]

Why is this necessary?

[umbral dune]

Thanks

[empty lagoon]

So Im trying to get back to the game, but I kinda dont know where my account went

I think I used google play for binding but I dont see it anymore

[ocean skiff]

Please check this https://imgur.com/a/lgXYNAU

If you haven't linked your account to Twitter/Facebook/Yostar, you may contact support at [e-mail] (but keep in mind that you will need to provide your account name, UID and server).

[empty lagoon]

Thank you, will check it out

[empty lagoon]

I managed to search up some old screenshots

I have the account name and uid now, but dont really remember the server

[ocean skiff]

I can help you get it, what is the account name?

[empty lagoon]

dullfun

[ocean skiff]

The server is Sandy.

[empty lagoon]

Thank youuu

[north prawn]

Need help. I forgot my secondary password( for not playing in a year), how do i contact al costumer support? To help me recover or change it?

[ocean skiff]

Email [e-mail]

[north prawn]

Oh ok

Thanks

[pliant whale]

Can anyone tell me what might cause this?

[pliant whale]

Please?

[pliant whale]

Cough

[ocean skiff]

First off, sending multiple messages won't get you help faster. Don't do that.

Second, unfortunately there is no way for me or anyone to tell you what might cause this error, because the error gives no information. It's just a generic message. Don't worry, this isn't your fault.

Third, since the system refuses to tell us anything insightful, you can only try common solutions such as uninstalling store updates and reinstalling the game. You can also try clearing the app data.

If common solutions are not working, the device might have a problem. In such case you'll need to replace it.

[pliant whale]

The game checks for updates and hits the login menu, and it loops like that until I manually close it myself, and it gives me that message

[rocky sparrow]

What that's? I can't login

[ocean skiff]

#tech-support message

[rocky sparrow]

Hmm

Thx

But why this happened? First time in 4 years play

[grave folio]

?

There is no boss fleet and the time limit is 0

I also can’t move the fleets

I also can’t press retreat

[ocean skiff]

Authentication tokens are meant to expire eventually. They can expire at any time for many reasons, for example an authentication token will expire if you change your password or deauthorize apps, or if there was a communication problem between two apps or websites. In the case of Azur Lane, tokens probably expire because of communication problems between the game servers and social media platforms. Your account is safe and you don't need to worry about it.

[grave folio]

I reloaded the game and it’s fixed now

[ocean skiff]

Restart your game.

[rocky sparrow]

Thx for explaining

[grave folio]

can i play on one account but multiple servers at the same time?

like sandy and lexington at the same time

or is that not allowed

[sharp crest]

you can but the profiles dont carry to other servers

[grave folio]

cool

[crude fable]

can anyone please help me?
I had to uninstall the game for a moment
then when i reinstalled it and tried to login this happened
either this or a new fresh start
what should I do now?

[ocean skiff]

Is the game running on a real device or emulators like Bluestacks?

[crude fable]

Nox emulator

[ocean skiff]

Your emulator instance may be causing it. If you want, you can try making a new instance and deleting this one.

If available to you, pick Android x32 instead of x64. If you picked x32 earlier, then try with x64.

[crude fable]

already done that
it happened after this

[ocean skiff]

You might want to try a different emulator. Sometimes things break and there's no logical or clear reason why.

[crude fable]

I see
thanks for the help bruv

[fallen pewter]

Use android 7 for nox

Your ISP/proxy setting might also cause that, but it's usually nox 9

[ocean skiff]

There were other cases like yours here in the past. Customer Support needs to verify that you are the legitimate owner of the email address.

Unfortunately there is no way around this. If you don't have access to the email address, your linked email account cannot be unlinked and you cannot recover your account if you lose access to it.

You must only link accounts that are real and that you use in your daily life. Your linked accounts should be secure and you should provide recovery options (such as alternate email addresses, phone numbers), to the service providers so that your accounts can be recovered if you lose access to them. Linking temporary email addresses or fake Facebook/Twitter accounts is going to be a problem for you in the future.

[slate orbit]

Hello!

I am currently unable to log into my account. Whenever I try to sign in, it makes me start from scratch.

[sharp crest]

when you logged into your account using the facebook/yostar/twitter on the left, did you press the "results found" button in server select, should tell you which server your account was on

[slate orbit]

I didn't know that that existed, I'll go and try it right now.

Thank you!

[slate orbit]

Thank you again.

I managed to get back into my account!

[lean cave]

Hello, I'm trying to get back into my account. I had it linked to my twitter and after getting a new phone decided to link it another one(AppleID) but once I did that I presumably could no longer gain access to my account, all servers were blank.

Logging in through twitter doesn't work nor does AppleID even though I had tested it on the new phone previously to make sure it still worked.

[ocean skiff]

Do you still have access to the old phone?

[dusk sandal]

Hello trying to get back into my old account from a few years ago. I believe it was linked to my apple account but when I logged in it says no data on the server i played on(sandy). It is the same apple account but I guess I switched the email its linked to. The only thing I have are the past emails from gem purchases on the old email, no idea what my name was or id etc

[ocean skiff]

If you are not sure what account you used, you will have to try all of your accounts.

If you have more than one Apple account, try all of them.
If you only have one Apple account, try with the Yostar option, maybe you linked your email address directly and not your Apple ID.

[astral turtle]

Is it possible to recover an old account via the commander's name? I thought I'd linked my yostar acc but apparently I didn't (even though I have old emails with verification codes lying around)

[dusk sandal]

Yostar/facebook/apple/twit login sadly did not work. It is stupid but I dont remember anything specific about my account either :(( the only proof i have anything is the apple receipts from 3 yrs ago lol

[ocean skiff]

You will need your UID, server and level. If you made purchases, you will need purchase receipts too.

[astral turtle]

Alright, I should be able to find UID and server, and can guess at the level

[ocean skiff]

Your account cannot be recovered. Sorry.

[dusk sandal]

all good it is what it is

[ocean skiff]

Once you get this information, you may send it to [e-mail]

[astral turtle]

Will do, thanks! 🙂

[astral turtle]

Uh, so I reinstalled and logged into every server again and this time it worked!

[vocal kindle]

First of all,sorry for my bad english.

I've sent email to them in 24 jan until I got new reply in 25 jan and then they replied to me message in the picture.
But after I sent reply to that message, they never reply again and tell me the progress about my request. This is already the third time I experienced this and the last in december.
What should I do? Should I follow up in this message or at least wait until tomorrow and sent new mail?

Thank you

[ocean skiff]

If it's "very important", you may contact them again. Very important means that your account is compromised and you need to change your linked accounts as soon as possible, or something like that.

If it's not so important, give them some more days. If they don't reply in a few days, it's probably more than reasonable to contact them again.

[fluid rapids]

I guess this one is due to exiting from floating windows then forced to full screen so...

[vocal kindle]

It's not so important but ok I'll wait again one or two days, hope now they can reply about the progress.
Btw if I contact them again should I make new mail or just reply on that message?

[ocean skiff]

You can continue the original conversation so you don't have to explain what you need again.

For future reference, customer support is probably still catching up to the emails they've got during the Chinese New Year. Normally they should take no more than 2 business days to reply.

[vocal kindle]

Ok thank you

[misty jasper]

can someone help me with this

i want to buy the pass via bluestacks

but it keeps saying this

[lyric lodge]

Game cannot connect to appstore. I had that with BS before I updated recently, you might want to see if BS has an update, otherwise check the appstore on it.

[misty jasper]

This is BS

I can buy it from the Apple Store, but they changed in game purchases (everything more expensive) so I wanted to buy via blue stacks

[ocean skiff]

I was able to purchase lucky bags and renew my trade license through MEmu several days ago. Not sure if anything changed since then, but you might want to try a different emulator if the problem persists.

[misty jasper]

What’s MEmu?

[ocean skiff]

It's an emulator like Bluestacks that I use. Feel free to Google it.

[misty jasper]

ill check it out

[primal citrus]

I'm getting an error where it tells me I can't accept more specialized prototype cores and if I claim a reward that has those available they will be lost. I'm currently sitting at 2006 specialized cores.

[ocean skiff]

The warning shows up because you received 4,000 Specialized Core this month (the monthly limit is 4,000).

You should ignore this. The warning will go away soon.

[primal citrus]

Ah, so it's based on number recived not number currently in-storage? okay.

[narrow ivy]

/corewarning

[carmine hedge]

https://cdn.discordapp.com/attachments/460645783021289472/881884160971640852/image0.png

[narrow ivy]

Yeah it’s a nuisance..

[lean cave]

Yes, though it does not show my account on that phone either.

[ocean skiff]

Double check that you selected the correct server. https://imgur.com/a/lgXYNAU
If you have multiple Apple IDs or Twitter accounts, try all of them.

If you still can't find your account, contact support at [e-mail]. You will need your UID, server, commander name and level.

[median hemlock]

I bought a fair winds pack and only received the 1500 exp. I have not received my other items that was supposed to come with the pack.

im on blue stacks and mobile too

[ocean skiff]

Contact [e-mail]

[median hemlock]

thanks

[median hemlock]

any eta on when they respond or just check the email when ever?

[ocean skiff]

2 business days.

[median hemlock]

thanks, Hopefully its just a glitch and I get it before then.

[lean cave]

How and where do I find that information?

[ocean skiff]

That information can only be accessed when you have access to the account, or when you previously saved it.

If you don't have access to the account anymore and if you didn't previously save this information, your account cannot be recovered.

[lean cave]

So now way to back track it and all because I linked my account so that I wouldn't lose my account.

[ocean skiff]

There's no way to track your account with linked accounts, unfortunately. Support needs the information I specified above.

Advice if you decide to start a new account: Always screenshot profile data. Keep that saved on a Cloud Service, like iCloud.

You can also share your profile around on Twitter or Discord. Though not necessary, you can share your profile data on Twitter/Discord too, just in case you happen to lose access to your Cloud services or local storage. Many players (especially Japanese players) do this.

If you don't like social media or participating in communities, having your UID, commander name and basic account information is still important. The UID is the most important thing of all as this is what identifies your account. If you start a new account, save your UID somewhere, you can save it anywhere, physically or digitally.

Simply take a screenshot, like this example below.

[lean cave]

So give up and never try again and never link my account to anything so it doesn't get deleted. Got it.

Thanks you for the help and info.

[ocean skiff]

What I don't understand personally is how they also lost access to their account on their old phone. Unless they changed their server there as well...

I never have any problems with linked accounts. Once in awhile I try and make new emulator instances to see if any of these problems that get reported here happen to me and I never get the same results, which is sad because then I have no idea how could I help people solve such problems.

[ocean skiff]

From my experience, data on the servers never really get wiped, it doesn't even get fully deleted if you request an account deletion. Though I'm pretty sure that if I tried to retrieve one account that I deleted, I won't be able to.

Usernames are personal information. They don't get deleted when you delete your account.

It's things that vary from company to company from what I can tell. Sometimes they don't delete usernames because of the way their system was created.

Deleting a Microsoft email for example gives you the possibility to reuse it later, but other email service providers don't do that. Which is logical for emails.

When Microsoft deleted @hotmail and then decided to bring it back, that allowed criminals to impersonate other people.

Indeed. Privacy Policies are nice. Not nice when you are in charge and have to make them, but still nice to read.

[dull rampart]

Yo is anyone else having trouble logging into the game?

[ocean skiff]

No. Try again if you have such problem.
Or describe the problem if that's not working.

[dull rampart]

Well imma try restarting my phone but basically Im stuck at the login with the loading icon on loop.

[pseudo flame]

Me. Just stalled at the login screen

[dull rampart]

Ya same

[ocean skiff]

Have you tried restarting your device?

[dull rampart]

just did that

ya still happening

[ocean skiff]

I have no problems whatsoever here, tried all servers too.
Perhaps we want to check your Internet connection.

[ocean skiff]

Still nothing?

[dull rampart]

Yeah

[devout hollow]

I'm having the same issue, tried wi-fi and Mobile network on mobile phone and wifi on bluestacks to no avail. Just infinite loading D:

[ocean skiff]

Restart the emulator, close it completely, then restart your router and try again.

If all of the above still doesn't fix the issue, try repairing your assets using the blue gear icon (top right side of your screen). If you can't tap that icon, reinstall the app.

[devout hollow]

Emulator is still borked after restarting the router, but I cleared the data and cache of the game on my mobile phone and its working again! I at least have one way into the game so that's okay haha, thanks!

[ocean skiff]

@pseudo flame @dull rampart Could you try the solution above this message?

[mossy orbit]

Yeah I’m having issues with very long load times. Just staring at this for minutes at a time before I get to the actual launch screen

Tried both cell data and wifi, tried reinstalling, no difference

[ocean skiff]

OK, this is clearly generalized now. As usual I don't have the problems when I want them...

Have you tried clearing your app cache like MrLolkitters17?

[mossy orbit]

Could you explain how to do that?

[carmine hedge]

Same issue here, though currently the MrLolkitters17 method

trying*

[mossy orbit]

I can’t even get past this screen now, just infinitely bouncing manjuus

[ocean skiff]

Tap Settings, then Apps, Azur Lane and Storage.
Here you will see a Clear Data and Clear Cache button. Tap the Clear Cache one.

[mossy orbit]

Not possible, I’m on iPhone

[ocean skiff]

Give me a minute, I'll check on my iPhone.

[dull rampart]

ya sorry

[carmine hedge]

al on my phone is working now without having to clear cache/data, maybe it was just a small server issue?

[mossy orbit]

I appear to now be in, let’s see if it holds

[ocean skiff]

Meanwhile I'm still trying to see where Apple moved the clear cache button now...

[ocean skiff]

OK, if you encounter the issue again or if anyone else with an iPhone has the issue, the clear cache option on iOS is here:

Settings / iPhone Storage / Azur Lane. There tap Offload App.

[mossy orbit]

Gotcha. Not sure what fixed it since I didn’t do anything lol, but I’ll save that for later on in case I need it

Many thanks o7

[dull rampart]

Ok just reinstalled it and seemed to fix it

[ocean skiff]

My wild guess is that there was a server outage for a few minutes, but it didn't affect everyone.

[edgy mauve]

can i report a issue at here about yostar store?

or just game

[light flame]

can someone help me on this ?

[rigid skiff]

anyone else have Azur lane completely crash their phone? its been happeneing to me for quite a while. like maybe half a year. sometimes when the screen rotates, or just out of nowhere out of battle my phone will restart

[ocean skiff]

What is the issue?

[edgy mauve]

order is missing and their mail is simply looping

like i send mail to their mail

than it reply "send this mail"

but i already sended there

[ocean skiff]

Are you sending your email to [e-mail]?

[edgy mauve]

yes

but even when i send there

they sending this

[ocean skiff]

Have you tried replying to this email?

[edgy mauve]

accualy i tried before but it said "we are at the lunar holiday and gonna come back at the 29 january"

maybe i need to reply

[ocean skiff]

I'd try to contact them again, but continue replying to the emails they send.

[edgy mauve]

ok

thx

[ocean skiff]

Check your fleets. This error may show up when you have duplicate ships across your fleets.

If that does not work, you may also try restarting the game.

[ocean skiff]

If the game restarts your phone, it could be a sign that the phone needs the battery replaced. The game stresses your battery and if the battery can't deliver the power that the phone is requesting, it will either shut down or restart.

It could be a hardware failure as well, in such case you will have to replace your phone.

[light flame]

Have restarted multiple times, will try the fleet thing, thanks

[lean cave]

I am currently looking for any info I may or written down somewhere. I do remember writing down my UID but have no clue where it is and have gone through several computers since then(where I would normally store a screenshot of said info) and even tried to load it up on my iPad to no avail as well.

[ocean skiff]

Based on your older replies you gave I'm sure that the answer will be "no", but I'm going to ask anyway: Do you have any clue what the commander name is?

This way at least I can help you get the account level and server. The UID unfortunately, I can't find that. But you could perhaps at least try contacting support with some of the information that they require, even if the chances that they find the account are minimal (or none at all).

[surreal hare]

New month but same medal shop SR ships? Is that normal?

[lyric lodge]

Its possible, there's only a very low selection of ships it can spawn after all.

[surreal hare]

Bruh, i waited all the month to get Takao

[gaunt scroll]

Hello, i lost access to my facebook account and I can’t enter the game, what should I do?

[ocean skiff]

How long has it been since you lost access to your Facebook?

[gaunt scroll]

I don't know for sure, but maybe about a year ago? I was in the army and could not access social networks

[ocean skiff]

Do you remember the link to your Facebook account? (don't post it here, just tell me if you remember it)

[gaunt scroll]

no

Still making it harder to block facebook in my country

[ocean skiff]

Do you remember anything about the Facebook account such as the email address or phone number linked to it?

[gaunt scroll]

Phone number maybe

I have old screenshots from the game, can they be used as proof?

[ocean skiff]

Please go to https://www.facebook.com/login/identify and enter your phone number. See if you're able to find your account.

[rocky shale]

what makes ddg's strong?

[gaunt scroll]

I tried earlier, but there are not the Facebook accounts that I need

[ocean skiff]

#gameplay-help

[rocky shale]

ah sorry

[ocean skiff]

Do you remember your Azur Lane UID, commander name, level and server?

[gaunt scroll]

UID no, name Mixa, 74 lvl, amagi server

a year ago was in the clan Heat Waves

[ocean skiff]

Without the UID, your chances to recover the account with Azur Lane support are not high. If you want to try, you can contact them at [e-mail]

However, they will ask for the UID. If you don't have the UID, they may not be able to help you. The fact that your Facebook account is linked and you don't have access to it anymore makes it worse, as they also need proof that you own the Facebook account that you linked.

If they are unable to help, you will need to recover your Facebook account, or contact Facebook support.

[devout lava]

Had phone in my pocket autoing event. Came back to this. Just how?

[lyric lodge]

Click "hide"

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[surreal hare]

My alt on Avrora also has the same issue

Could it be because of the upcoming maintenance?

[lyric lodge]

The roll is serverwide so if Avrora is the same, its for everyone on Avrora.

Lexington changed from CA, CL to CV, CA

[surreal hare]

Bruh, i love this game

[ebon mantle]

If repair assets doesn't give me the cruise pass map, I guess I'm going to have to reinstall completely?

[ocean skiff]

Yes.

[brittle spoke]

Help its 6 time cs do this, after i give the information of my account they never reply back

[ocean skiff]

It says their last reply was February 1. Give them at least 2 business days.

[brittle spoke]

Last month they do this too

[ocean skiff]

That screenshot also shows they are replying the same day. Please be patient.

[brittle spoke]

Yeah but after that they never repply again

[sinful yoke]

lunar new year

[vocal kindle]

Same here, instead of they told me about the progress unbind, they even ask questions about bugs even though I don't have any bugs and after that they never reply again

[ocean skiff]

Your emails need to be more clear.

"How is progress about my request" does not say anything. Your request could be anything.

Customer Support isn't a person working 24/7, it's multiple people and such misunderstandings happen. That's why it's important that your emails are clear, especially if you are rushing them.

[vocal kindle]

But it's the same conversation as before, so I think no need to explaining again

[ocean skiff]

That does not invalidate my point that you need to be clear. Your emails need to be clear.

[sinful yoke]

different CS operators may handle your email throughout the time it takes to solve the issue

[vocal kindle]

so, for now I just need to wait until they reply or sent new message?

[ocean skiff]

You may contact them again if several days have passed. If several days haven't passed, you don't need to contact them again.

Even if they don't reply within 2 business days, you should give them at least 5 business days. Especially now, if you consider that they may be catching up after the Lunar New Year.

[vocal kindle]

Ok, thanks for advice

[gritty glen]

hi guys, i want to ask a question. can i recover my long lost acc? since i bind it to my old twitter acc, and i can't open in anymore. i don't have my account screenshots, but i still have my transaction history from way back. thanks for answering.

[ocean skiff]

Recovering your account without your UID, commander name, level and server is hard. You should try recovering your Twitter account instead.

If you want to contact AL support, the email is [e-mail]

[brittle spoke]

Sorry to asking this, twitter have this new rule so is that mean i should unbind my al account?
And the bad news is i cant bind it to another fb or gmail because i cant recover my fb and gmail and when im asking about al cs to unbind it they never repply back

[ocean skiff]

No, unlinking your Twitter account would accomplish nothing and in fact would make things worse.
If there are no official instructions given by the staff, then you should do nothing.

Wait for AL support reply.

[surreal mantle]

I'm not sure twitter is gonna go through with this, too many services depend on twitter login to function, so were this to pass, it's gonna get a ton of backlash

[ocean skiff]

There isn't much information about it for now. We don't even know what the fees will be.

I use the Twitter API and they told me absolutely nothing yet, but considering how rushed this is, I will have to pay until I find another way to get the information I need. I don't know what Yostar will do, but they don't have many options either.

https://twitter.com/azurlane_staff/status/1621091931454590977#m

アズールレーン公式 (@azurlane_staff)

【超重要・必読】
ツイッターAPI仕様の変更について、ツイッター社から
アカウント連携仕様に影響しないとの回答を頂きました。

万が一に備えて、
・引継コード発行
・YostarID連携
など、ほかのログイン手段を確保するようお願い申し上げます。

添付画像も何卒ご確認くださいませ。
#アズールレーン

Likes

3048

Retweets

4228

Twitter · Feb 2, 2023, 10:23 AM

From what Google translate tells me, it does not affect them, but they still recommend linking accounts to Yostar just in case.

[lone haven]

Is there a way to unbind yostar account ? I want to use my Gmail for another account in the same server

[ocean skiff]

Yes, contact support at [e-mail]

[quiet horizon]

So what does this API stuff exactly mean? Does the company have to pay fees or do we?

[austere blaze]

how do I bind my account to a yostar account? I can't login with my email and I can't bind with my email. Where do I even check my yostar account? how does this even work?

fucking lol. When I login with yostar email thing the game is completely reset, even on the right server I double checked and ingame I can't link my email. wtf

http://puu.sh/JyfYl/4cbc0e707a.jpg

hu? nice 1 second error message that explains nothing

[lyric lodge]

You dont login on that screen, you bind. You login on the login screen (the one before selecting a server)...

[grizzled whale]

I have the same problem, dont know how i can fix

When i try to bind with yostar on the options screen that same error pops up and the game gets stuck loading

[opaque gust]

Hi everyone, I need your help!
So basically, I wanted to link my account with the Apple one (I thought you could). I learn afterwards that it's connecting the app with the Apple account which is empty.
I can't connect with my old account on Amagi, but I have mu username and UID. I contacted Yostar and they said they're working on it. Also, because I changed my phone after starting playing, I linked my account with my twitter one. Problem is since it's connected with my Apple account, it propose to link this one with Twitter.
Can you help me for this? I really don't want to lose almost 3 years playing with this (I was about to cry just before, it's a little bit better now)

And honestly, I'm afraid to check if logging via Twitter will make things work, but it's propose me to autorise azur lane to connect via Twitter

Should I do it?

[lyric lodge]

You can only bind to Apple (and login with Apple) on apple devices. So if you changed your phone to an Android it cannot be accessed except for support. Do you still have that old phone to login with?

[opaque gust]

No it's the opposite: I was on Android and then I switched to Apple. That's why I linked my account to my Twitter

Yes, and it’s asking me this

Autorise Azur Lane to access at your account

That’s the question

And technically it’s linked to my Twitter account, since I used Twitter to get my account on my IPhone

[ocean skiff]

The fees are only paid by developers and companies, not users or players. Don’t worry about it.

[opaque gust]

Okay, so normally, it should be okay, right?

[grizzled whale]

Is binding to facebook safe?

Since now binding to twitter isnt recommended

Because i cant manage to bind with yostar

[opaque gust]

Well because I used it back to get my account from my android, and since it worked perfectly, then it should be fine

[grizzled whale]

Well i dont have anything else bound to twitter so yeah dont have to worry about that

Thanks

[opaque gust]

I will do this, but I'm seriously afraid things can breaks

But technically it should work, right?

I still have my old phone with the app on, just need to update everything and it should reconnect again if things works

Yeah, I think i messed up and linked to my Apple ID which is empty technically

[ocean skiff]

Keep in mind that Facebook enforces a real name policy. Even if your name sounds real they still reserve their right to ask for government issued IDs. Twitter doesn’t do that. And nowhere is it specified by Yostar that Twitter isn’t recommended, they only said you should link a Yostar account too.

[opaque gust]

I dunno why, but when I tried to connect again by connecting on my apple, even going back on Amagi, it just put me a new game

That's why I'm scared

It's the Iphone. Until now, I only used the account I created on the Android one that I linked to my twitter account

I never used the Apple one

No, I changed phone 2 years ago

I dunno why, on the maiun screen, I try I could bind my account with Apple, and then he put me on a brand new account, even when I try to connect on Amagi, it's not working

Yes!!!! Holy shit !!!!

It's done

Holy shit thank you so much !!

I'm crying!!!

I will do it, and I just saw I binded my account to my Facebook. But yeah, I'll do it

[trail pumice]

Why do i get this notif when i try to bind to twitter, even though in twitter settings it says it's connected to Azur Lane

[ocean skiff]

Another thing to keep in mind is that the Yostar option is the best option due to the fact that it is directly associated with Azur Lane.

Other links have their pros and cons, let's mention some of the cons below:

Facebook: Requires real name, will suspend your account and compromise your AL account if they think you aren't using your real name. Let's not forget that Facebook also had its own legal issues a few years ago.

Twitter: The policies are changing and some of the companies and developers are leaving, while others are trying to adapt to the changes. There is a lot of hysteria and misinformation that is posted with the intent to scare Twitter users away, so please keep this in mind too. Don't buy the lie that Twitter will die, because this isn't something anyone would know anyway. Twitter was supposed to die months ago and it still is there.

Apple: Apple ID is only going to work with Apple devices, which is bad if you lose access to Apple devices. On top of that, you have to also consider that Apple also likes to annoy developers in a similar way that Twitter is annoying some developers over their recent API changes. Apple is very hostile with us developers too.

All of this being said, you should only link accounts you use. Never link anything you don't use. Never link temporary accounts made only for the game under the argument that your account will be safer. Only link real accounts and accounts that you use in your daily life and consider the Yostar option the most reliable one for the time being.

Sure thing. I'm not great with text formatting. Sorry about that.

[opaque gust]

I think I tried to login with my Yostar Account before all this mess, but it wasn't bind to my account so it open an empty account instead. So I don't know if it's will work if I try to bind my account with my Yostar one

Let's try, I hope I don't mess stuff again

Worst case scenario I can use my twitter

And it says it's already binded to another one

F

If that the case, then I don't know what to do

I'll do this, thank you

I've harassed them because of my issue, I feel a little sorry about it

Yeah, but I don't like asking to much to people

I was polite, explaining the situation and they said it was okay and where working on this situation.

A little for nothing since it was solved thanks to Twitter

Yeah, I'm still overflowed by joy

I'm so relieved

[edgy horizon]

is there an official stance on using bluestacks to play? i won't get banned for it, right?

[sinful yoke]

I dont think there is a necessity for this, you do not need to ping everyone either, I should work just fine

[sinful yoke]

theres no official stance, but it is openly endorsed by staff, but please note you may experience bugs other users dont typically experience since its an emulated android device

[edgy horizon]

got it

thanks

[sinful yoke]

you will not be banned for using it, just make sure you do not use any kind of macros or autoclickers

[edgy horizon]

aight

one more quick thing

i bound my account, which is on an apple device, to yostar account. if i try to login using yostar account on my windows pc, will i be able to access that account, or still be forced to start a new one?

[sinful yoke]

you can access on any device, just make sure you log into the server you usually log in as save data is unique per server

if you need a guide to login through yostar, theres a step by step text and image in pinned messages

[edgy horizon]

ok

thanks so much

[warped chasm]

yo, this the place I can ask for help on getting my twitter and yostar accounts unbinded?

my old twitter account that was binded seems to have been purged and I can no longer log-in to unbind it via the game.

as for my yostar binded account, i was using an old burner yahoo account for it. now, id like to replace it with a gmail one but idk how to unbind.

[ocean skiff]

Contact support at [e-mail]

[fallow thicket]

I binded my AL account to a Yostar account. Is it supposed to load forever?

[ocean skiff]

Could you please describe the issue better?

[warped chasm]

i see. so do i use the in-game ticketing system they got under Help for that one?

[fallow thicket]

I went into the account settings in game, I clicked Bind YoStar account and entered my email. I got the verification code from my email and put it in. I clicked confirm. I think it said "Bind success" and now I'm on the account settings with the loading manjuus over it.

I can see YoStar account connected and Yostar Account: My Email on top of that

[ocean skiff]

Sure thing, or just contact them via email.
Click/tap this link if you don't want to copy and paste it: https://www.churchofayanami.com/azurlanesupport

[warped chasm]

aye, will do. thanks. 7

[ocean skiff]

Please try restarting the game. Check your settings afterwards.

You may also test the link if you want. To do that follow these instructions: https://imgur.com/a/lgXYNAU

[fallow thicket]

I restarted and the binded YoStar account with my email is still there. Thank you for your help!

[native trellis]

i read that twitter login won't be a thing soon. how do i make a yostar acc and link it to my current acc?

[ocean skiff]

That is misinformation. Neither Yostar or Azur Lane staff said it won't be a thing. They said that the Twitter API change does not affect them according to Twitter, but they still recommend to bind a Yostar account just in case.

As for the question you actually asked, you need an email address first. Make an email address, then follow the instructions here: https://imgur.com/a/lgXYNAU

[delicate sequoia]

I can't bind my Yostar Account for some reason

[ocean skiff]

Please try restarting your game, your device and your router, then try again.

If that doesn't work, try mobile data or connecting to a different network.

[native trellis]

all i need is a mail and confirm verification code ?

[ocean skiff]

Correct.

[native trellis]

i see. thought i needed to creat an acc in website than log in to it in-game. thoughti was missing smth

[delicate sequoia]

Is there anyone in Yostar Support

There's an ingame message that my Yostar Account is logged in a different UID I didn't even have

[carmine hedge]

Hi, is it possible to bind a account outside of the azur lane app? I'm locked out of my twitter account and can't login with it

[ocean skiff]

No. Did your Twitter account get suspended?

[delicate sequoia]

Yes

[carmine hedge]

No it got locked for detected suspicious activity. I tried resetting my password through twitter, but I still can't login

[ocean skiff]

Please resolve the issue with Twitter.
https://help.twitter.com/en/managing-your-account/locked-and-limited-accounts

[empty ferry]

It says my email already has an account bound but this is my only azur lane account

[delicate sequoia]

I was registering my Yostar Account and then it said my account was binded on a UID I don't recognize

Same as æ

I only have one Azur Lane Account

[ocean skiff]

Does the "loading" animation ever disappear?

[empty ferry]

No

I have to close and reopen

In my case it’s a different email

So I don’t think that’s very accurate

[delicate sequoia]

I did

[ocean skiff]

Try with a different email. Depending on your email service provider, you can create alias(es) so you basically have multiple addresses linked to one account.

[empty ferry]

Do you know if there’s a way to reset the bound email account? Since it’s my personal email and the other work

[ocean skiff]

Contact [e-mail]

[delicate sequoia]

Oh, my Twitter email is different

[empty ferry]

Thanks, I just sent them an email hopefully they don’t ignore it

[civic cradle]

Hello, I got locked out of my account and would like help recovering it.

[ocean skiff]

@sinful yoke Regarding the Twitter API changes, the Japanese Azur Lane staff announced on Twitter that these changes don't affect the game (according to Twitter), but they still recommend to link a Yostar account just in case.

https://twitter.com/azurlane_staff/status/1621091931454590977#m

Azur Lane EN did not address this yet, and it's probably a very important thing that players of the EN base should know too, considering that the Japanese developers consider it very important. Could you suggest the staff to make a similar post to help clear the doubts?

アズールレーン公式 (@azurlane_staff)

【超重要・必読】
ツイッターAPI仕様の変更について、ツイッター社から
アカウント連携仕様に影響しないとの回答を頂きました。

万が一に備えて、
・引継コード発行
・YostarID連携
など、ほかのログイン手段を確保するようお願い申し上げます。

添付画像も何卒ご確認くださいませ。
#アズールレーン

Likes

5979

Retweets

7151

Twitter · Feb 2, 2023, 10:23 AM

[civic cradle]

The account was on an email that I no longer have access to, but I can provide some account details

I tried that and they flagged my message as spam and rejected it.

[ocean skiff]

Please try sending your email from a different email address.

[civic cradle]

Okay, I'll try that.

boy this is a great time for yahoo mail to decide it doesn't want to work

I sent the email.

[delicate sequoia]

I used my 2nd email and it turns out I had a Yostar Account

And binded it there instead

[civic cradle]

what happens if I cannot provide all details? I don't remember my exact UID or commander level, but I remember the in-game name and the server.

[ocean skiff]

If you can't provide these details, AL support may not be able to help. In such case you will need to recover your email address.

[civic cradle]

That would be unfortunately, hopefully they'll be able to help me in some way.

[delicate sequoia]

Yup

[empty ferry]

@ocean skiff support just helped me unbind the account, thanks for the help as well!

[civic cradle]

Unfortunately, that was not enough information.

Guess my account is gone. I appreciate the help though.

[ocean skiff]

What email service provider did you use to create your email account that you lost?

[civic cradle]

I believe it was yahoo mail

I dug up my old phone to see if it is still connected in any way

[ocean skiff]

Did you try recovering the email address at https://login.yahoo.com/forgot?

[civic cradle]

I shall attempted it

[sinful yoke]

good luck

[gentle vapor]

Hello, I have this problem, download AL again. I already had my account bind with twitter and yostar, but when I selected to enter via twitter but my game started from the tutorial and I already tried different servers thinking that I had the wrong server but no so, can I still recover my account with all my progress?

[ocean skiff]

Did you tap on the "Results Found" button?
#tech-support message

[gentle vapor]

No data

[ocean skiff]

Do you have multiple Twitter accounts?

[gentle vapor]

No

[ocean skiff]

Do you remember your UID?

[gentle vapor]

Yes

[ocean skiff]

Please contact support at [e-mail]

[gentle vapor]

Ok thanks

[sinful yoke]

have you tried logging in with yostar instead?

[gentle vapor]

Yes, but its same

[civic cradle]

@ocean skiff thank you for your support. The game kept treating my account as if it didn't exist but my profile existed on "Lexington" while showing there was no profiles. I tried my email again and when in through Lexington, which had my stuff. So I now have access to my account again.

[plush pagoda]

Quick question, will the file size for azur lane ever get optimized?

[surreal hare]

Gacha means storage huh

[ocean skiff]

When the core of an app is done, that core hardly changes. The game is already in a very advanced development, so you shouldn't expect any major differences, though there is always something you can improve.

Also there are certain types of code that cannot be optimized for both size and speed. Sometimes you have to pick what you want, small size but slower, or big size but faster. You can't have both.

[lyric lodge]

They did mention looking at it at the JP anniversary (sincce then nothing though, not sure if all other items got ticked, could have gone the way of the "mail update" (or random secretary skin sob)

[echo coral]

Hello, my account wasn't linked and I was just logged out of the app for some reason, I need help with recovery. Not sure what my uid is but I know my name and approximate level

[ocean skiff]

Your data doesn't get deleted unless you delete the app. Please open the app again and check this.

If you did it already, contact support https://www.churchofayanami.com/azurlanesupport

[echo coral]

It logged me into a tutorial account

[ocean skiff]

Then contact support, click/tap the link above to contact them.

[echo coral]

Thank you! Just got my waifus back <3

[wooden lance]

Hii is there a way I can recover an old account of mine? I don’t remember the username but I remember the server and the deleted Facebook account it was connected to, and the email address it might’ve been in as well that is deactivated. The account is a few years old and whenever I play on my new account I miss it :,))

[ocean skiff]

Unfortunately this isn't enough information to find your account. You will need to recover your Facebook account, or try the email address.

https://www.facebook.com/login/identify if you want to find your Facebook account.

[wooden lance]

I deleted the fb account a year+ ago 😭 ughh

I forgot my Azur lane account was connected to it

Biggest mistake ever

[carmine hedge]

Hi, I'm trying to bind my account with a yostar account, but I haven't recieved any codes to my email. It's not in my spam either

[ocean skiff]

Make sure that you entered the email address correctly.
If the email address is correct, try again later.

If after several hours the issue persists, you could try contacting support so that they can investigate the issue.

Tap below to contact them.
https://www.churchofayanami.com/azurlanesupport

[wooden lance]

Oh yeah I might know the email to the yostar, would that help? The email is deactivated though, since my dad owned the domain and stopped paying for it.

[ocean skiff]

You won't be able to access the account as you will need the verification code that will be sent to the email address. Sorry about that.

[opaque gust]

Update to my previous issue with email and stuff: they responded and the problem seems to be fixed, since it says it’s connected to my Yostar account with my actual email. I had to restart the game since there was the Manjuu loading screen right after I bind my account

In any case, thank you for your kind advices and help

[burnt narwhal]

Can i unbind my old yostar account (i dont use that email anymore) and bind with new one?. I currently use twitter bind account to play the game

[ocean skiff]

Yes, contact support here https://www.churchofayanami.com/azurlanesupport

[gleaming ingot]

How many days did account deletion take?

[lyric lodge]

Should be 7. Cancelled if logged in during that time.

[gleaming ingot]

Ok thx

[prisma walrus]

Hello! I would like to ask some assistance with binding my AL account somewhere. I started my account using Twitter, and after knowing the API stuff, I know I had to do something and bind it somewhere. Can someone help me out?

[sinful yoke]

well what question do you have?

[prisma walrus]

How can I bind my Twitter based AL account to somewhere else?

[sinful yoke]

you select facebook binding, yostar, or apple binding in settings much like you would bind for twitter

there is a step by step in pinned, but if you need more clarification feel free to ask

[oak hawk]

Hi. How do I unlink my previous FB acct and change it to a new one?
I no longer have access to my linked FB acct. Please help.

[grizzled ledge]

I tried binding my Azur Lane Account to my Yostar Account but it says that there's already an account bound to that Yostar Account even though that can't be, and then it freezes. How can I fix this?

[tulip vortex]

The only way I found to bind my account to Yostar was to make a totally new email (gmail in my case) and do it, maybe the game doesn't like email accounts that have existed more than a day or something, who knows

[prisma walrus]

Gotcha, thanks! More power to you!

[brave blaze]

Is it wise to just keep my account bound to my Apple account after the last Twitter post about binding to a Yostar account?

[main bear]

Can I change the Yostar gmail connected to my account? I actually want to change it because I have a problem where there are two accounts (level 102 and a beginner) on one server connected to my current Yostar account, which is really weird. I tried to log in before, and I almost lost my progress if I had not logged in on my old device.

[edgy night]

is there a more simple way of unbinding yostar account instead of having to wait half a month for account to be deleted

[boreal rivet]

I just bound my yostar account but now it's loading and it's taking a while what should I do?

[jolly vapor]

I need help, commander name is onecx and I tried to do this unbinding thing and now I can't get back in to my account

[tawdry arrow]

Where can i check my yostar acc?

Like i wanna try login

Guys

Im new to these acc binding

For yostar acc

Can also use our email acc like gmail, hotmail?

And our game progress is saved on that email?

[jolly vapor]

Can anyone help?

[edgy night]

how do you even unbind

[jolly vapor]

Well there were instructions posted on Twitter, I was trying to follow them but now I keep getting a brand new account when I try to log in

[edgy night]

if you wanna get to your old acc you have to login using what were binded to it originally

i.e twitter or facebook

whatever you had

because congratulations, you've made new account linked to your yostar account

so you now have to delete it in order to rebind

unless I'm reading your situation wrong

[jolly vapor]

How would I go about doing g that exactly?

[edgy night]

doing what sorry?

[sick cairn]

Hi, I just had a problem. My facebook was linked to my main account, due to the recent post I saw about twitter I decided to link the connection to Yostar, but when I tried to reconnect my account with facebook another account was created and I have not been able to recover my main account.

[safe ferry]

So a friend was trying to get back on but didnt bind his account to either his facebook or twitter

Is there a way to retrieve that account at all or no?

[safe ferry]

Nvm

[frozen spire]

I can't get my account back and I need help

I don't even know my UID

I tried going binding my yostar account and I screwed something up and now I lost all my progress

[safe ferry]

Oh no

Did u bind to fb or twitter?

[frozen spire]

I have my twitter bound too but I tried binding those back and I can't get it back and idk how

But at first when I tried to bind it, it said it was having Third Party binding errors or something like that, and the dumb thing I probably did was make the account from the home page of azur lane.

My account name is : IrisWolf

Server Name: Washington

Commander Level: 87

New Account UID: 274802465

hopefully this is enough info to get my account back..

[ocean skiff]

Yes, that's enough information! Please contact support above.

[frozen spire]

Thank you so much, I was getting worried x3

[obtuse grotto]

Hey so I got a problem. I can’t get into my account.

What happened was I was trying to rebind my account to my Apple ID. I unbinded it from my Twitter. And then found out I already had another account binded to my Apple ID.

I then logged out and relogged in Via Apple, unbinded it from my Apple, and then logged back out. And now I can’t get back to my actual account.

Can I get any help? I don’t remember my account ID number, Just my account name: Prototype Gear. And that it was in the Sandy server.

[ocean skiff]

Please contact support (link above).

[quasi lion]

[nimble star]

Mb pin

Oh nvm he's here too

Yeah that's the guy

[quasi lion]

@ocean skiff Let's not tell people to join a random ass Website that doesn't work to contact support.
I'm saying this cuz it legit didn't work and looks fishy AF

[ocean skiff]

Not even a fishy website. It was a link that I explained how it worked and your administration was okay with. #1070558756506718259 message

[nimble star]

Alright nvm then

Was it ever announced in #server-news ?

Feels like it should've been

It was me who reported you btw, wasn't aware there was a random ass dude going around with a link like that and it was allowed

Mb

Actually idk, restart just said they will think about implementing the idea, not sure if it counts as a ho ahead for just using the link

My worry is the precedent it would set if random people were allowed to just post their links

[scenic raven]

Yeah we didn’t have time yet to communicate that change, but it’s all good

[quasi lion]

https://support.azurlane.moe/

[nimble star]

Alright

[quasi lion]

Use this one instead please

[scenic raven]

That’s our official one, which also hyperlinks into the /support command now

/support

[carmine hedge]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[quasi lion]

@ocean skiff

To avoid this in the future

[scenic raven]

We probably should’ve got back to you on this since it was your idea but we’re all kinda really bad at following through the final stop of stuff

[nimble star]

Keep in mind I never thougt the guy was doing it with malice, I was just worried about the precedent

[scenic raven]

Yee it’s understandable. Just as an FYI foxy is a good bean in these channels

[quasi lion]

You're fine, Rex

[nimble star]

Alright