tech-support

[ocean skiff]

Azur Lane Crosswave does not officially support Windows 11. Although Windows 11 is based on Windows 10, it's not the exact same system.

Before I suggest installing Windows 10 I'd like to recommend to update your video card drivers. If that doesn't fix the issue, you can navigate your Azur Lane Crosswave installation folder (\steamapps\common\Azur Lane Crosswave\Azurlane\Binaries\Win64) and change the Azurlane-Win64-Shipping.exe compatibility to either Windows 7 or Windows 10.

If none of that works I'm out of ideas.

[meager sentinel]

F moment

[ocean skiff]

By any chance are you an Intel user?

[meager sentinel]

yes

intel da best

[ocean skiff]

Open command prompt with admin privileges, then copy and paste this:
setx OPENSSL_ia32cap ~0x20000000

Once done, hit Enter and wait for the "Success" message.
When you see the "Success" message, restart Steam and try running the game again.

[meager sentinel]

doesn..'t work

[ocean skiff]

Did you see the "Success" message after hitting Enter?

[meager sentinel]

yes

I saw

[ocean skiff]

Restart your PC and try again.

[meager sentinel]

ok

just let me finish my azur lane battle

[meager sentinel]

wha

Successed

thank you you're my savior

[meager sentinel]

[ember remnant]

Random question. If you binded your account with Yostar, but want to change emails, how does that work? (Not sure if I'm in the right channel)

[sharp crest]

my guess is first make sure that account is accessible through at least 1 device, ask customer support to remove the current yostar binding (you have to do it this way), then bind with the new email as usual

[outer cave]

My AL wont open after the minor update

[sand goblet]

Same

[hollow niche]

After the minor update the only thing I see is a black screen, I can't even access the login screen.

[wise forge]

Same

[scarlet shadow]

same problem here, running android 13 (64.1.A.0.857) on xperia 5 iv

[tame flame]

I'm experiencing the same, I'm willing to reinstall the app if it'll help, but I won't do that unless it's recommended or proven that it'll help

[scarlet shadow]

I would rather not redownload 10GB of data

[pure breach]

I think is android 13 related, both my pixel 7 pro and oneplus 8 can't open the app, stay with a black screen, but with a virtual machine running android 9 the game plays just fine

[scarlet shadow]

I will run the update on an older phone

starts just fine on android 7 on s7

[crimson parrot]

^^^^^^^

This

[crimson parrot]

https://images-ext-1.discordapp.net/external/2WuwSqXMZsrKL6amKcyItR1cThTHUCmZoxKAMNWOB0A/https/i.imgur.com/L0Gh13V.png

[scarlet shadow]

ah yes because it's not like the game has been unplayable on certain phones for much longer than a few hours ever, right?

and it's absolutely not the developer's responsibility to not push updates before they're ready, right?

[pure breach]

let's see what happen at the finish of the maintenance, if it doesn't start anyway, we can come back here to tell the dev about that problem

[clever remnant]

There will be a problem only with android 13, Samsung S20 A13 black screen. Old android working perfectly fine

[tight pulsar]

Maintenance is still on-going so you can't play anyways, why are you so pressed about it lmao

[scarlet shadow]

because it wouldn't be the first time I've had the game unplayable for days?

[tight pulsar]

How about waiting instead of jumping to conclusions

[scarlet shadow]

who is jumping to anything? I see a problem now, so I'm reporting it now

if everyone takes the wait and see approach, shit doesn't get fixed

[tame flame]

I'll wait, but in case the developers aren't informed about what is happening, then by us not speaking up before they're done with server maintenance, who is going to let them know?

[tight pulsar]

It's "oh my god the game is going to be unplayable for days" rather than just "oh to let you know I get a black screen on startup"

So... Wait for maintenance to be over and see what they say. Been many reports 👏

[royal hornet]

do you know how difficult it is to debug this?

[scarlet shadow]

go back and try to find me saying those exact words

[tight pulsar]

ah yes because it's not like the game has been unplayable on certain phones for much longer than a few hours ever, right?
and it's absolutely not the developer's responsibility to not push updates before they're ready, right?
because it wouldn't be the first time I've had the game unplayable for days?
Don't be snarky and literal. Don't need word-for-word

[tight pulsar]

Yeah. It's a PITA for any Android game and updates

[scarlet shadow]

when you're blatantly misrepresenting what I said, you kind of do

[tight pulsar]

Oh yeah because I totally misrepresented what you said
Hate people like you. Don't care. Wait for response and for maintenance to end 👏

[scarlet shadow]

shit happens, I am here, right now, to contribute to shit not happening, complaining about feedback is not remotely appropriate here

[rough otter]

It's a tech support channel...

Just came to report the same thing, device is Pixel 5, Android 13, build TP1A.221105.002

[rocky shale]

hehe mine too we just need patience

[jolly shoal]

Same I have void screen

Slowly consuming me while looking at it

[rustic mauve]

I have a black screen on my 12 android too.
have you ever had at least one update without problems or delays m?

[tight pulsar]

Many, actually

But, same thing for me:
Device: Pixel 7 Pro
OS: Android 13
Build: TQ1A.221205.011

[pure breach]

OT, if you want there's an updated, I'm running the TQ1A.230105.002 😅😂

[woven cedar]

Oh good, I'm not the only one with black screen. Thank

[pure breach]

They are aware about that

[tight lagoon]

My game cannot execute into a Xiaomi Pocophone Pro X3

[woven cedar]

Yostar pls I need to headpat Nimi

[sand mirage]

I have a kind of dumb question, what happens if i delete the game during maintenance?

[pure breach]

Nothing, if you bind the account

[rough otter]

Make sure your account is bound before you do that. Otherwise, nothing.

[sand mirage]

Thank God i was scared

[faint mural]

Uhm I experience that one too

[rough otter]

From email - they have been notified and are working on a fix, so don't panic too much 🙂

[woven cedar]

[faint mural]

Is it normal to have black screen during maintenance?

[woven cedar]

It doesn't happen very often

[faint mural]

Memory or storage might be the reason I guess

[scarlet shadow]

definitely not in my case

[rough otter]

No it's not normal, is probably the same bug afflicting all of us Mr. M

[faint mural]

Wait... So that means I'm not alone?

[rough otter]

Scroll up a bit 😃

[faint mural]

Guess my game is safe but STILL

[outer badge]

Devs are aware and have been working on a fix. A new update will be available in the play store when it's ready.

[faint mural]

I should delete Asphalt 9 to increase storage

[faint mural]

Thanks! Much appreciated

[shrewd canopy]

#bug-reports message

Soon, new update on Google Play Store to fix black screen. Just wait

[rocky jackal]

Ahhh im not the only one with the issue with black screen?

[shrewd shoal]

I have black screen too but i guess we wait until the full 8 hours is up, just in case it does get fixed

[rocky jackal]

I was dumb enough to reinstall the game... Hope i didn't loose my account

[rough otter]

A fix is on the way, don't panic ☺️. If your account was bound there shouldn't be a problem Senkushi

[rocky jackal]

Its bound so im glad if its saved 😅

[scarlet shadow]

if you have lost your account but have a transaction history customer service will be able to help you out, you'll need to provide receipts to identify the account and prove it's yours

[rocky jackal]

Ahh

[scarlet shadow]

wouldn't hurt to write down your id somewhere too

[rocky jackal]

My UID?

[scarlet shadow]

yes

[rocky jackal]

Lets just hope its not lost

[scarlet shadow]

if it's bound you should be fine

[earnest glade]

Hello. Uninstalled and reinstalled the game. How do I "connect" my old one to the account after that?

[tight pulsar]

Click on either of the login options, whichever you had bound to

[steel marlin]

anyone know why my azur lane is black when i enter it on my phone?? doesnt load anything despite being updated by google play
ill probs have to reinstall it right??

[tight pulsar]

Because they've had an issue
Don't reinstall, wait

[earnest glade]

I played on "Aurora", but when I enter the game, I am offered a choice of "Sandy". If I accidentally click on "Sandy" will all my previous progress disappear?

[tight pulsar]

No

[steel marlin]

thamks, just scrolled up lmao
apologems doko?

[tight pulsar]

Select Aurora if that is what you played on

[shrewd shoal]

we still techinichally got somewhere around 1 hour left for the complete 8 hours i think

[scarlet shadow]

1 hour and 40 minutes

[shrewd shoal]

ye

[violet quartz]

i have a question, does al save progress locally? so if it got uninstalled for some reason, can i retrieve what i got before the uninstallation?

[steel marlin]

did you bind your account?
if not youre pr'bly straight outta luck

[violet quartz]

no, i didnt, which is why im asking in the first place

[earnest glade]

Will I be able to enter the game with a one-time 6-digit code from Yostar?

I don't understand why "Last login" shows me the "Sandy" server. I think that I will write in those. support for the full recovery of the account on Aurora. Now I can't change the server.

[trail pumice]

My game doesnt load after doing the play store update

[vapid osprey]

I can't open my game stuck at black screen after the update

[crimson parrot]

The reason why you should bind ur account m8

[trail pumice]

Nvm i saw nozo's post
Ill wait

[solemn patio]

SAME

only the emulator didnt turn black

ah i see

hopefully its fixed soon

scared the shit out of me

[steel obsidian]

Ah damn, should have checked here first. Thought the install went bad so I reinstalled

[solemn patio]

same

[crimson cairn]

i re-installed the game and i think i solved the problem 😁

[solemn patio]

huh

it doesnt for me though

still black

[crimson parrot]

I can smell extended maint

[crimson parrot]

Don't too hasty to reinstall unless you don't mind re-download 10GB data over and over

[teal kettle]

same for me, also restarted my phone.

[crimson parrot]

The mod already said this

[crimson parrot]

Scroll the chat

[teal kettle]

huh nice

[hollow wadi]

Is the update not releasing on taptap for anyone?

[obsidian dragon]

I cant update it on taptap so most likely

Is there any other app that i can update azur lane from

[vapid relic]

Same

[sullen oyster]

Hi guys, anyone having black screens after update? I've tried reinstalling for google play, apkpure and Qoo playstore. Switch between using 4G and wifi, none seems to work

[vapid relic]

Ah just saw that new update to fix this soon

^^

I can be patient

[sullen oyster]

Oh nice, do you have the link for this news?

[hollow wadi]

It seems like aurorastore works fine
So you can use that if you want

[vapid relic]

Someone posted it above is all I know

[sullen oyster]

Thank you

[vapid relic]

Thought the update on the Google store i just downloaded was that

But still waiting lol

[fleet grove]

Hello does the play store update really 358mb cause last time it stuck at 100% but didn’t install

[scarlet shadow]

be patient, I had to wait a while too

[solemn patio]

i think its safe to say that it is not our phones fault

its the developers having problems so we are safe to be patient

as long as we know its not our own phone, everything is gucci

[grizzled ledge]

I also updated the game and now it doesn't load anymore :/

[solemn patio]

ya not our fault

just need them to fix it

[shrewd shoal]

is your black screen gone now or is it still there guys

[vapid relic]

I haven't seen an update push yet

[solemn patio]

still the same

[steady willow]

Anyone know how to fix a black screen when launching the game? I'm not emulating it either. Restarted my phone and it nothing changed

[solemn patio]

though my emulator works fine

[solemn patio]

chill

[vapid relic]

Check bug reports

[solemn patio]

its a bug

[shrewd shoal]

ye same

[vapid relic]

It's a known bug

[vapid relic]

Thought originally it was my new phone lol. But ya just bug

[wise yew]

Thanks for that I was so worry that I might have broken my phone OS

[solemn patio]

maint should end in about 40 more min

[steady willow]

I had an update before though and its still the same, unless they mean another one

[solemn patio]

hopefully the black screen fix is too

[solemn patio]

i already did the update

[vapid relic]

Then probably a small period after that for a fix

[solemn patio]

and yes, there should be a new one soon i think

[steel obsidian]

Nah it'll be another one

[steady willow]

aight thanks

[solemn patio]

i literally got the black screen after the update ahhahaha

[vapid relic]

Yup

Oh well i might as well be productive while we wait

[solemn patio]

play Blue Archive for lolis

[upper magnet]

[dusky fossil]

want to report about black screen, but others already report it..

glad im not the only one.

[weak pendant]

i guess i'll sleep

[dusky fossil]

so, did a backread a bit..

when we suppose to get new update?

[solemn patio]

once we see ppl with the same problem and not us only, we feel safe hahahah

[livid hornet]

The last update on Android has broke the game for it will not open on a Google pixel 7 pro

[solemn patio]

unknown

[solemn patio]

it will not open for a lot of android phones

[livid hornet]

😱

[dusky fossil]

i mean, we more or less 30 minute away from end of maint..

[livid hornet]

Listen. You can't expect me to do my work from home job 🤣

I'm missing like 200 gems because of this 😅

[wise yew]

Man... Because I re-install the game 'cause I thought it was an issue on my end, now when the next update is live I have to save all loadouts and preferences again...

[wise yew]

Yeah, you right, just get with it and do it again

Not in vain all this time playing it, I have memorize everything

[verbal crow]

want to report about black screen, but i think im not the only one with black screen issue..

[livid hornet]

I got unlucky about a month ago. I switched phones and had to recover my account but I couldn't remember what server I was on so I couldn't find my account. Fortunately my brother was still playing so he told me what server we were on😅

[livid hornet]

He's got jokes 😂

[crude seal]

I'm on andriod. I just updated the game. When I click on my app, it just stays on a black screen.

Is this normal because of the maintenance?

[scenic raven]

It’s a known issue that’s being looked in to

[verbal crow]

hi shyny, any words about new update to fix black screen?

[solemn patio]

i feel like this should be posted every 5-10 min

[verbal crow]

oh..

[solemn patio]

is there an admin here to do this auto post thing?

[scenic raven]

We don’t do auto posts lol we just ask people read

[vapid relic]

Ya probably

Oh well we wait

We don't read here what do you think this is?

[scenic raven]

Well, we do one auto post but it’s not the same. Either way, issue is known and it’s being looked in to

[vapid relic]

I see that snuffy emote

[livid hornet]

I wonder if it's made as a pinned comment, it will show up for everybody?

[vapid relic]

People still wouldn't read it lol, but might help i guess

[scenic raven]

Only if you actually open the pins, which most people won’t do anyway. Trust me. Otherwise it wouldn’t need to be pinned

[solemn patio]

pins are not enough, cause some dumb ppl, (me) dont use pins often

yes, what the guy on top of me said

[dusky fossil]

alright, let just be patience..

[wise yew]

Yeah

[scarlet shadow]

I'm almost certain we're not supposed to get on top of each other here

[vapid relic]

The girls in the port beg to differ

[dusky fossil]

we dont wanna mods locked this channel in case other bugs happen & we cant report it due channel locked.

[scarlet shadow]

this isn't the port

[vapid relic]

Fair. So yes, the black screen on Google and Android phones is a bug it's known it will be fixed

[thorny rune]

i went to google store to update but the store doesnt show the game anymore, how do i fix this?

[vapid relic]

It's probably down so they can do an update for the app (i hope)

[solemn patio]

okay, now THATS an entirely new problem

but yeah, what he said

[scarlet shadow]

I guess someone might have worked out that pushing broken updates is not the best idea

[solemn patio]

might be because of the sudden increase of uninstalls

[vapid relic]

Ya it could crash/tank ratings

[frigid fable]

I reinstalled the game. Daaaaamn. Need to do some all over again. Asked on another server. Turns out its not official server.

[modest rune]

There is another update

[vapid relic]

Making it temp unavailable till fix available is smart decision especially so first time people aren't turned away

[final spoke]

I know im late on party but is there a fix for black screen yet?

[cloud nymph]

i am trying to update azur lane at google playstore but it keep saying me don't have enough space, but my phone still have around 2.4gb

[elfin crag]

Is the new update out yet?

[dusky fossil]

there's seems new update to fix black screen, i assume it's safe to update. yes?

[elfin crag]

You need to clear up some space my guy, 2,4 is red flag for mobile devices

[modest rune]

just did it

fixed it for me

[scarlet shadow]

I will check it out, give me a minute

seems to work

[fallen edge]

can confirm it fixed black screen for me

[dusky fossil]

thanks guys.

[nimble jackal]

Fixed mine too

[vapid relic]

Black screen fixed but still maintenance

[steel obsidian]

Maint should still have about 10 minutes left

If it's not extended past the original 8 hours anyway

[severe hinge]

Anyone know why I'm not seeing the update option on play store?

[modest rune]

MT starts when it's finished

[severe hinge]

Nvm found a way to get it, all fixed up

[vocal smelt]

Can you show me how

[scarlet shadow]

maint is done

[severe hinge]

Go to manage apps, check azur lane, and next to the trash can you can manually check for updates

[hollow trail]

I've forced stop and stuff but it's been stuck on this thing for a long while what now

[shrewd shoal]

w

[near hazel]

Game won't start at all after updating, Uninstalled twice, reset phone, checked permissions, sits at black screen

[shrewd shoal]

i hope yall's black screen got fixed

[inland mirage]

I got black screen too

After the update

[silent drum]

Same here.

[inland mirage]

How to fix this

[hollow trail]

since a few hours ago I also couldn't update the game through taptap
taptap doesn't even show up the option to update, play store just gives me the rotating circle of death

[desert stream]

same, reinstalled once and it didn't work. Galaxy S21 Ultra

[shrewd shoal]

guys they sent out a new update to fix black screen i believe

mine works now

[scenic raven]

Unfortunately anything regarding Taptap is out of our realm of expertise, and it being a third party store means you may need to wait for it to be updated on its own.

There is nothing at all we can do about third party app stores or downloads to blocked countries

[tight lagoon]

Still continues

into Pocophone

[vast quartz]

just got to wait for taptap and other sdk providers to update

[north topaz]

same here, waiting for taptap

[thorny socket]

Use qooapp guys

[pure breach]

Update from playstore

[north topaz]

the update option is greyed out there

[scenic raven]

Try not to post memes here lol

[tight lagoon]

My fella, the update is from Playstore... Even thus i've deleted the old app and start once again the download the new app.

[lucid plinth]

What's the advantage to using a third party store like taptap when the game's readily available on the play store?

[scenic raven]

It’s not on the play store in several countries

[thorny socket]

Use qooapp I'm updating now

[north topaz]

because the game is not available on the play store

[scenic raven]

It’s actually unavailable from download at all in some countries

[lucid plinth]

Aha, fair then!

[north topaz]

👍

[scenic raven]

And it’s not the company refusing to allow, it’s country laws disallowing

[limpid kayak]

still have black screen on samsung galaxy z flip3

[slim nymph]

Hello, since my phone is running out space, i want to delete the azur lane chara audio voice, someone know where it located??

TIA

[lucid plinth]

Sounds like a wickedly good ad for VPNs...

Unko, have you manually updated it again in the play store? I got an extra 50mb download that fixed it.

[ocean skiff]

Reinstall the game. It's easier.

[lucid plinth]

Jus be sure to have your account bound to something and know your server :)

[scenic raven]

For anyone not from a blocked country still having black screen issues: please reload your google play store and check that it doesn’t have another new update for you to download. If that download retains the black screen issues, please contact customer support with all relevant details (device name, app version, android version, AL user info, etc.) so they can find out what the issue is

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[obsidian dragon]

Did qooapp get the new update
The one that fixes the black screen problem
And does qooapp like
Reinstall the entire thinf

[slim nymph]

Will do that later...
For now i just want to know if i can delete the voice chara only...

[ocean skiff]

You can, if you reinstall the game. Browsing the files manually is certainly going to break something, so don't do that.

[livid hornet]

Thank You ❤️💯

[tight lagoon]

nice... The game is back... Took some minutes to leave the new app into Brazil xD

let's rock xD

[magic panther]

So uh, I updated the game and now I can't login to my account, it wants me to start a new one. Please help.

[ocean skiff]

Was your account linked to any social media or email?

[magic panther]

not social media, i think it's the yostar thingy where it send you a verification code

[ocean skiff]

Have you tried tapping the black Yostar button and signing in again?

[magic panther]

yes, the same thing happened

[ocean skiff]

Did you select the correct server your account was created on?

[magic panther]

yes

[thorny rune]

so uh, playstore doesn't show AL in my country anymore, what now

[ocean skiff]

Contact support at [e-mail], explain to them that your account appears to be lost.

[magic panther]

ok, thank you

[ocean skiff]

You will simply have to wait.

[magic panther]

yup

[thorny rune]

what am i waiting for

[ocean skiff]

For the game to be available.

[hollow trail]

seems like my problem with emu's AL is consistent with other games such as AK and alike

the games keep being stuck in the pending status and never actually downloading

[worldly fern]

so... is there any way to reduce the file size in AL, it's taking about 12gbs of space in my phone

[hollow trail]

connection and stuff's all stable as well

[ocean skiff]

Don't download additional content such as voices. If you're already using the core game files, then no, there is no other way.

[worldly fern]

not even after uninstalling and reinstalling?

[ocean skiff]

Reinstalling the game might help fix it.

[hollow trail]

I'm installing the game, not reinstalling

I already uninstalled it beforehand

[thorny rune]

oh i can update through qooapp apparently

[ocean skiff]

That's reinstalling. If the download is stuck from the Play Store or App Store, simply force the store app to stop and open it again, then try downloading the game again.

[ocean skiff]

You can also reinstall the game if you want, sure. This would delete the voices you had.

[hollow trail]

ehhh been trying that for several hours

[ocean skiff]

Clear your Play Store / App Store cache, maybe something is broken with the store.

[near hazel]

I went back and manually updated from the store, seems to be working, I'll report back in 6.9GB

[dim sundial]

I can't find it because 'google play' says the app doesn't work

[scenic raven]

You may be from a blocked country then

[dim sundial]

I've been playing for a few years now, and there's never been any news about it

[ocean skiff]

Wait for the app to be available again, or use a third party store app such as QooApp.

[dim sundial]

oky man

[analog finch]

Still stuck with this for a while now

[ocean skiff]

Force stop the Play Store, clear Play Store cache, uninstall and install the game again.

[analog finch]

did the first 2 already multiple times

restarting my phone to see if it works

[ocean skiff]

If doesn't work, uninstall all of the Play Store updates and try again.

[acoustic thicket]

Umm anyone know which website has the latest patch? Google play wont let me change my region.

[ocean skiff]

You can try QooApp.

[analog finch]

phone restart fixed it

[rose shore]

Excuse me. Can you help in restoring an account? During the server update, I reinstalled the game, thinking that the problem with the black screen was only with me. Now, when starting, a new account is created.

[ocean skiff]

Was your account linked to any social media or email?

[scenic raven]

Are you sure you’re logging in to the correct server? And did you bind your account before update?

[rose shore]

No. When I started playing, I just pressed "Start" and that’s it. The account did not have time to bind anything. Sandy server.

[ocean skiff]

You will have to contact support at [e-mail] to retrieve your account.

[rose shore]

okay, thanks!

[scenic raven]

Reminder to always bind your account before doing any updates

[acoustic thicket]

Qooapp worked, thanks you very much

[unborn pecan]

Already done with the mandatory update but... The game still give me this kind of repot. Please help

[forest atlas]

Hi guys, sorry for bother you, but its normal on my poco x3 xiami, the loading screen with movement (like when you choose the server) have bad resolution and not in full hd like the game? thats happen with videos when u get a UR too

[ocean skiff]

Unknown error -1 means your authentication token expired. Simply login again with one of your linked social media accounts or email.

[unborn pecan]

Okay i try that

[vivid goblet]

Facebook or Twitter yourself email.

[scenic raven]

They’re more compressed to save storage space. You can increase your FPS and some other settings in game settings, but I don’t believe there’s any way to increase graphics quality beyond that

[unborn pecan]

Its works! Thanks

[vivid goblet]

you're welcome 😄

[forest atlas]

its a way to overcloack that? so i can see full hd videos and loading screen?

[scenic raven]

Beyond what’s in the in game settings menu, I have no clue

It’s the same video files for all devices, so I’m fairly sure there’s no difference

[pastel crystal]

after the mandatory update, the game doesn't launch, it just shows a black screen

is this a known issue?

with a known fix?

[scenic raven]

Check to see if play store doesn’t have another update

[pastel crystal]

hm

[scenic raven]

If it’s up to date, contact customer support with your device info

[pastel crystal]

looks like there's another update, lets see if that fixes the issue

[scenic raven]

It should

[wary tartan]

Hello

[pastel crystal]

it did 👍

[wary tartan]

The game stoped working after the update

[rancid shard]

after the update my game doesnt start. has been on this screen for over 10 minutes, same issue on my phone

[wary tartan]

Me too

[ocean skiff]

Update it.

[wary tartan]

Ok

[scenic raven]

There’s a second update after the previous one, which caused the black screen

[scenic raven]

That sounds like it may be internet related

[rancid shard]

hmm im gonna try with mobile data real quick

same issue. stuck on that screen

[scenic raven]

I’m not the greatest at tech support stuff, so I’m not sure what to do, sorry

[hollow hollow]

Qooapp worked i guess

Downloading 6.9gb of game data again

God i hate these mandatory uodate

[ocean skiff]

Only thing that comes to mind is reinstalling the game. If you already did that, try installing the game from a different source, such as QooApp. If you're already using third party stores, use the Play Store.

[obsidian dragon]

when did qooapp get the 2nd update

right after it was released on google play or na? because im currently updating it 10 mins after the 2nd update on qooapp

[rancid shard]

gosh this is the game i least wanna reinstall

but ty i'll try that i guess

[ocean skiff]

Pretty sure that these apps have an automatized process. They update shortly after the Play Store versions.

[obsidian dragon]

hopefully

i dont wanna wait 2 hours again for another 2gb download

[vast yoke]

Playstore says this update is roughly 1.62 GB, i have 2.6GB free space and still it doesn't allow me to download, did someone encounter smth like this or the update is actually bigger?

[shrewd shoal]

my update was 2gb

[ocean skiff]

See if you could free up some space. I'm not sure if the Play Store reports temporary files on the UI.

[winged prawn]

I need help
My email has been stolen a few months ago and it was binded to my facebook, twitter and Yostar account. I have asked about it before but there was no response. Now the problem is bigger because I don't have enough storage space on my phone to update the game and I want to log in on another device. Is it still possible to do something about it without losing progress?

[ocean skiff]

You can free up some space, but there isn't much else you can do.

Did you try contacting support again about your linked accounts being hacked?

[winged prawn]

This channel is not support?

[ocean skiff]

This channel is for people who have technical issues with the game, however account related issues must be addressed privately via email at [e-mail]

[winged prawn]

thanks

[real canyon]

I need some help

I was grinding, suddenly it got back to the game title

the faction thingy you see when you open the game

happened a few times

[ocean skiff]

Most likely network issues or small updates. Simply keep playing, or wait for your network to be stable again. If there are hotfixes being applied, give it sometime and try again later.

[shell stone]

Uhm, i updated the game and now i start the game, the game icon appears. Afterwards, it is black screen. How do i fix that? I play on samsung galaxy A52

I tried to close the game, clear cache, restart phone, uninstall reinstall, still nothing works

[ocean skiff]

There should be a second update available on the Play Store.

[shell stone]

Oh, i just noticed that. I hope my account was binded before update🫠

Thanks whitefoxy!

[dense tangle]

I'm having this same problem in my phone

[ocean skiff]

Try installing the game from a different source, such as QooApp. If you're already using third party stores, use the Play Store.

[dense tangle]

i did both

i uploaded first in playstore

then in qooapp

[ocean skiff]

Contact support at [e-mail] and provide your full device info.

[dense tangle]

got it, thanks

[wet flare]

I can not enter. Android 11

[ocean skiff]

Update your game. Go to the Play Store and download the second update.

[wet flare]

I have already updated the game

Ah

Sorry

[vast yoke]

Well I managed to reach 3+ Gb free space and it's still refusing to update and says I should delete more... I am clueless at this point.

[wet escarp]

is it possible to link azur lane on bluestacks with your phone account?

[ocean skiff]

You can try downloading an apk from the Internet and installing it.

[wet escarp]

so there is no way to get my phone account on bluestacks?

[near hazel]

I got the game reinstalled and it's starting me over, di just need to move ti the server? Hoping I didn't just lose 2 years of progress

[ocean skiff]

Make sure you are logged in. If you're logged in, choose the right server.

If your account is lost, contact support at [e-mail]

[wet escarp]

do you have to play through the whole tutorial?

[ocean skiff]

No, you don't. Please read the following:
The game allows you to link your Twitter, Facebook or email account. Link one of those accounts in your game settings, then use them to sync your progress on Bluestacks.

[wheat kestrel]

Guys my al isnt starting it wont load

[ocean skiff]

Download the second update available on the Play Store.

[wet escarp]

i linked my twitter but the game is staring over again

[wheat kestrel]

Ty cause al rarely have play store updates

[wet escarp]

oh i had wrong server lmao

[subtle edge]

I uninstalled the game and reinstalled it

and it's still black screen

[near hazel]

Got logged in, not sure if it's from reinstalling or thr update, but the game is running very smoothly

[ocean skiff]

Download the second update available on the Play Store.

[subtle edge]

there isn't

[ocean skiff]

If you are sure there isn't any other update, contact support at [e-mail] and provide your full device info.

[subtle edge]

ok thank you

[young meteor]

Hello, I had the black screen issue and had to reinstall, got it working again but it won't let me in my account. I know I made a yostar account before but it keeps trying to start a new account

[ocean skiff]

Log in with your Yostar account and select the correct server where your account was created.

If no accounts are found, contact support at [e-mail]

[young meteor]

I recieved this back, but unsure what it says

[ocean skiff]

Your email was flagged as spam. Try sending another email from a different email address.

[harsh bay]

Need help! Need to restore an account that was lost due to an update from Azur Lane.

[carmine hedge]

Is there any way to recover an account that wasnt binded?

[scenic raven]

You have to hope that Customer Support can help

This is why each message about mandatory updates states that you should bind

[carmine hedge]

Where is customer support

thanki

[rain wadi]

is there any way to download new update from taptap?

sadly government banned most things on google play ;/ (even anime)

[ocean skiff]

You can try QooApp. No idea about Taptap.

[ocean skiff]

[e-mail]

[true crow]

i tried to recover my account that i had binded to my yostar account and twitter, but it gave me a new account. any way to get my old accounmt back

[harsh bay]

Might be a server problem on your end, make sure its the server you were on orignally.

[crimson parrot]

Same, already update to 6.2.9

Sigh don't tell me I need to redownload 9GB data again

[carmine hedge]

email is sent

how long would I have to wait?

[crimson parrot]

Already did that, still nothing

Yeah

No I get the previous Yorktown banner login screen

And the game don't ask me to update which is weird

I mean the in-game update

[crimson parrot]

Same login screen with this guy

[carmine hedge]

thank you very much

[brave phoenix]

I recently got a sd card and im wondering how to put AL in it for this new update

I'm on android

[ocean skiff]

Navigate Settings / Apps and select Azur Lane, then tap Storage and tap Change. Change the setting from Internal storage to SD card.

[brave phoenix]

Alright

Ty 👍

[heavy spire]

Help , i try to update but it keep showing me this screen

[hard osprey]

Hey guys

[hard osprey]

Wait damn im not alone in this?

[harsh bay]

People have been having a multitude of problems here and there.

[hard osprey]

I havent seen azur lane on google play for me a while now

A year i think

[ocean skiff]

This error commonly shows up when:

1. You have multiple Google accounts: Sign out and sign in again.
2. Corrupted cache: Clear the Play Store app cache.
3. Unstable Internet connection: Restart your router or connect to a different network.

If the error doesn't go away after trying all of the above, force stop the app and uninstall all of the Play Store updates, then restart your phone and open the Play Store again. See if the problem was fixed.

If the error persists, download the game from a different source, such as QooApp.

[brave void]

Has anyone else run into the "Not Enough Space" issue for downloading the update? I should have plenty of space, but it's still not letting me start the download.

[ocean skiff]

Try clearing Play Store cache. If doesn't work, simply download the game from a different source, perhaps an APK, or through a different third party store like QooApp.

[brave void]

What does downloading from APK or QooApp do for my account? I've never heard of either of those, so if I already have the game downloaded one way (Play Store), what guarantee do I have that either of those other two won't force me to restart from scratch?

[ocean skiff]

You are always recommended to link your account to Twitter, Facebook or email. If you linked your account to one of these, then your progress is saved and can be restored easily by simply logging in again.

If you did not link anything, you'd need to contact support at [e-mail] after successfully installing the game update.

[brave void]

Okay, I have it connected to YoStar and Twitter. Maybe email as well.

[hard osprey]

Been trying to find az on phone a while now

Abit weird that the logo still appear despite me not finding it

[ocean skiff]

Download from QooApp or a third party store.

[hard osprey]

Also i clear the data for google play and there only 1 account rn

Sad

Im just trying to update the game bruh

[ocean skiff]

Your game cannot be updated through Play Store at this time.

[hard osprey]

Sad

Can onlther update AZ on Googlw play then?

Seem like other can

Note that i live in Vietnam

So that might contribute to the problem

[zinc birch]

Hello, do I post here for help in recovering an account?
Long story short, I had to delete Azur Lane and reinstall the game to to properly update the game, since qooapp was giving me some weird errors.
One problem, the twitter account I linked to my Azur Lane account no longer exist, so I can't use my dead twitter account to log in to Azur Lane anymore. Is there a way to recover my account in this case?

[ocean skiff]

Was the Twitter account deleted by you or suspended by Twitter?

[zinc birch]

I deleted it myself actually.

this was a year ago though, I can always make a new twitter account to log in i guess

[ocean skiff]

Your account most likely cannot be recovered because support will ask you to prove that you own the Twitter account. You have no way to prove you own your account as you deleted it, making that account inaccessible.

Always link your real accounts, don't link fake accounts or accounts you will delete later. Unlink your social media accounts from websites and apps before deleting them.

If you still want to try, the customer support email is [e-mail]

[zinc birch]

I see...that's really a shame. But I'll try emailing.
Thanks for the answer

🙏

[untold moth]

After the Update today, I was able to get out of the black screen, but all of my Info was gone. I logged back in from my Yostar account, but now it says I have never used the server I normally play in (Washington) and I have 2 servers with just a little of what I had (Sandy, and Amari?). What can I do?

Oddly, I went through the beginning on Washington, and I can't remake my Commander because it sees my originally commander in the lists, but I can't use it

[brave void]

Gosh, after all the issues I've heard and seen about today, I feel doing anything to download is just going to erase my progress. This is crazy.

[rough zinc]

The last update fucked me over. It bricked the game on booting it with a black screen and I had to reinstall it. And it makes me start a new game file. I linked the game to gmail, facebook and I even made a Yostar account. It keeps making me start a new game file. Yeah if I don't get my account back, I'm going to do chargebacks of the money I wasted during the Atelier Ryza collab and the SSSS.Gridman collab in 2021 and I'm not coming back

[ocean skiff]

Contact support at [e-mail]

[ocean skiff]

Did you select the correct server where your account was created?

[untold moth]

Thanks. I went to one of the servers it said I had a COmmander, and went into Help and Talk, but I've been waiting for any response for about 8 hours now:)

[rough zinc]

I joined whatever default server when I first booted up the game back in 2021. I did the same with reinstalling the game.

[ocean skiff]

Open the game and log in. When you see "Server: [Server Name] Change", tap Change. This will open the server list. See if you created any characters.

An example below shows I created a character everywhere except for Sandy server.

[untold moth]

Just finished sending an email. Thanks for the help

[rough zinc]

This is not going to work because I already deleted the game because the game bricked with a black screen. Developers fucked up!

[ocean skiff]

Let me know if you decide to install the game again then.

[rough zinc]

I already have it re-installed and it made me restart with a new game

[outer cave]

maybe if u were patient and not uninstall AL maybe u will be able to play again. I can open the gmae without any issues cuz i waited patiently

[untold moth]

I was patient as well, but my account is messed up

[ocean skiff]

So is your game installed or not?
If installed, try what I said above. All you have to do is log-in with your linked Facebook/Twitter/Email account and choose the right server where your account was created.

If for some reason your account cannot be found, you can contact support at [e-mail].

[rough zinc]

The options are blank like there's no save file on them

[outer cave]

wait did u have another update?
when i opened my play store, there was another update for me

[rough zinc]

Yes

[radiant harness]

Hi, sorry if this has been said previously with a solution or if im interrupting, but im having trouble updating on the playstore due to "storage" even with 3 gb available. ive cleared the play store cache and it is still having the issue. gonna try to restart my phone. But any other solutions besides using a 3rd party installer? or am i playing the waiting game for a fix?

*restarting my phone did not fix the issue.

[brave void]

My email to [e-mail] just counts as spam to them.

[ocean skiff]

Many people have reported this problem. If you already tried common fixes your only option would be downloading the game from a different source, such as QooApp

[ocean skiff]

Email them again from a different email address.

[radiant harness]

besides doing that, my only option is to wait for another fix? just making sure

[ocean skiff]

You can wait too, yes. However the issue may not even be the game itself, but rather the Play Store. I have not collected much information about the issue personally so the cause is unknown to me.

[radiant harness]

I rather not go through another storefront so hopefully this gets fixed through the Play Store soon. Thanks for the help!

[brave void]

QooApp just shows an Install button after installing. And every time I try to launch the game, it asks to update through the PlayStore and not QooApp. QooApp also was way too large and only partially downloaded AL before making it impossible to download anything else. So I uninstalled it and now don't have enough room for the download from PlayStore even if I could.

[ocean skiff]

What Azur Lane app version did you download from QooApp?

[brave void]

The Azur Lane English option? The only one that was there?

[ocean skiff]

Could we check this in your Android Settings/App Info?

Or does QooApp show the version number somewhere?

[brave void]

QooApp wasn't working, so I uninstalled it. That's the same version though. Both on the PlayStore and QooApp.

In my app settings it says Version 6.1.2 though.

[ocean skiff]

Let's try one thing with Play Store, not sure if you tried or if I even mentioned here before but here we go:

Tap Settings, then Apps and choose All, locate Google Play Store, tap Menu button, tap force stop and then tap uninstall updates and clear data buttons.

Restart your device and try installing the game again.

[brave void]

I don't know where this "uninstall updates" or "clear data" buttons are.

I can force stop, but I can't do any of the other things you suggested.

[ocean skiff]

https://support.google.com/googleplay/answer/7513003?hl=en#zippy=%2Cuninstall-reinstall-play-store-updates

See if you find it there. I don't actively use Android devices so I vaguely remember where these settings are.

[rough zinc]

See I am not lying on my end. How do I get Azur Lane customer service to believe me on this

[sinful yoke]

did you login with your twitter account?

[rough zinc]

I don't have twitter

[sinful yoke]

I tried rereading to the best of my ability, but I didnt see you explicitly state anywhere that you did relog with your bind

[sinful yoke]

oh sorry, that would be facebook right?

[rough zinc]

yep

[sinful yoke]

did you actually relog back with facebook?

[rough zinc]

yes. and it logs me in with a new account

[sinful yoke]

what server did you play on?

[rough zinc]

if its already binded, it should not have overwritten it right? You can't overwrite accounts once they're binded?

[sinful yoke]

you’re correct, you cannot overwrite it if its already bound, you have to login correctly though to actually get the data

[rough zinc]

I played on the server that it first boots you into the game. I did that back then and I did it now

[sinful yoke]

the fresh install server will default to whatever server has the lowest population, which may not currently be the server your data is on

[rough zinc]

There's no other server data with my facebook upon logging in

[brave void]

If I reset to the "factory version" of my Google Play Store, what other consequences am I looking at here?

[ocean skiff]

None really. It will just reset to a older version.

You can update it again at anytime.

[sinful yoke]

by default a client will show that there is no data until you login to the server, if you remember what server you played on you should be able to change to it and login with all your data intact, but it wont show unless you press the “Results Found” button or actually log in the server personally

[rough zinc]

Ok I'll try that. brb

[brave void]

It says I still don't have enough space. Going that QooApp route screwed me on the little space I had to worm my way through the update. I can't do anything now.

[rotund bridge]

I can't seem to update azur lane? I tried clicking confirm but it sends me to this. I'm using bluestack 5 btw

besides, I had tried doing this way which worked a while ago, but azur lane isnt showing up anymore

ah, got qooapp by the side

the game's updating 👍

thing's cool

fantastic

[brave void]

So BlueStacks isn't working either? That's my last resort now.

[rough zinc]

Tried all servers, did not work

[rotund bridge]

try downloading QooApp, I forgot how I got it but I remember it was apk

[brave void]

It didn't work for me.

[rotund bridge]

been seeing your message, it does look like you're having a different problem than mine and it's not looking too good for you

[rotund bridge]

I doubt this will work for you, used to work way before for me but so much change has been done

[brave void]

Yeah, I've played continuous for 3 years. It had to end at some point. A sour end, but seems like it's here.

[lucid compass]

Anyone else not getting commision notices and such on their phone?

[ocean skiff]

This is not working for now. Wait for a hotfix.

[lucid compass]

Thanks, was wondering if it was just me

Was annoying at work not getting it. Hopefully it will be fixed soon

[granite moat]

Not a black screen per say, but every time i go to the loading title screen, it flickers a bit like the resolution got changed and the app exits itself, tried uninstalling and reinstalling but no game

[ocean skiff]

Are you using an emulator or a physical mobile device?

[granite moat]

this is only happening on my phone, but bluestacks seems to be fine

have it downloaded on both emulator and phone, only phone seems to have the issue

[ocean skiff]

Does this happen on other games and media such as videos from YouTube?

[granite moat]

no, only al

ill give restarting my phone a try

LOL

im in

yeah idk what i did, but im in

i tried force stop on the game, reset cache, reinstall and restart phone, i guess one of those worked

[potent cipher]

@brave void are you able to download other games other than AL in your PlayStore with the current free storage space?

[dawn vigil]

Is it bug from this patch if I get stuck while loading the home screen or any other screen?

[ocean skiff]

Infinite loading screens are often caused by poor connections. Try connecting to a different network, or use mobile data.

Earlier today I was stuck on "Retrieving version info" and a device restart fixed it, so restarting your device is also worth trying.

[dawn vigil]

Well, my other games run very well.. But with azur it even freezes the game... I also got that glitch thing, idk

[ocean skiff]

By any chance are you running Azur Lane on Bluestacks?

[dawn vigil]

Nope, on my phone

[ocean skiff]

The game freezing could be something serious like a hardware failure, or something not so serious like running the game with too many things running on the background. Try closing other apps.

As for the graphical glitch, try repairing your assets.

[stable tulip]

Guys i still have black screen

[ocean skiff]

There should be a second update available on the Play Store. Download it. If you have no other updates contact support at [e-mail] and provide your device info and any additional information they may ask.

[stable tulip]

I saw it now thnx

[brave void]

I have no other games downloaded because I deleted everything in an attempt to fix the "Not Enough Space" issue. My docs, my spreadsheets, telegram; nearly everything else.

[dawn vigil]

Kk, thanks for the help ✨

[potent cipher]

The "Not Enough Space" issue, is it only for AL. Like if you were to temporarily download another game like Arknights, will you still get the same message?

[humble peak]

I don't receive any notification for completed commission or anything else. Is this because of the updated?

[ocean skiff]

Wait for a hotfix. It's an issue that many if not all people have at the moment.

[humble peak]

Ok. Thanks

[quaint wren]

Hello! During the yesterday update and it's black screen issues, I delete and download again my game but I can't choose my account - how can I get access to it?

[ocean skiff]

Did you link your account to Twitter/Facebook/Email?

[quaint wren]

I think no.

[ocean skiff]

You'll need to cooperate with support to recover your account. Contact them at [e-mail]

[quaint wren]

Ok, thank you

[reef fractal]

anyone stuck on this screen after updating?

blustacks btw

[ocean skiff]

Have you tried these possible solutions I posted earlier? #tech-support message

[past fox]

Excuse me, my first time in here. I want to ask how fix this error. I open AZ then choice update but AZ not in app store.... all link get error. I no longer can use this app. Anyone know how to fix it? Thank.

[ocean skiff]

Download the game from a different source like QooApp.

[past fox]

@ocean skiffok thank you. I will try soon.

[reef fractal]

mm, I'll give these a shot later, thanks

[past fox]

@ocean skiffThanks for the support. It work. But i hope Dev fix AL in app store soon.

[compact hull]

Game won't update for me, android user

Got plenty of space and it still wants more aeugh

Is QooApp the only way?

[rancid shard]

just to make sure, after reinstalling the game did you connect your facebook from the main screen? or perhaps from the settings on your new account?

[rancid shard]

that is the main screen btw, the "Facebook" option on left is where you were supposed to login

[harsh basin]

Do anyone having error of Playstore keep saying that you dont have enough space for installing AL/

[ocean skiff]

There are many ways but we are listing convenient and easier to understand ones. If you already tried this #tech-support message

... and the other solutions above, stick with the QooApp workaround.

[harsh basin]

Also what is the current version of AL?

[ocean skiff]

6.2.9

[compact hull]

It worked, updating now ^^
Thank you so much

Uninstalling all updates on the app store through app settings worked

[brave void]

The not enough space issues is what I was dealing with for around 4 hours. I gave up as far as my phone is concerned. I'm running via BlueStacks on my computer. Hopefully that can continue.

[junior wagon]

Hi

I was playing from the emulator, I reset my computer. I cannot log in to the e-mail that I linked my account to.
Can I login to my azurlane account by logging into the emulator with another account and passing the mail and password?

[rough zinc]

both

[harsh basin]

Do AL in QooApp works no bug?

[tender wren]

I have a question,
I deleted the game and re installed it and I binded my account using facebook. And when I re installed and tried. It failed!?!?
And I tried every server, and it didn’t work. How do I either fix this or where can I contact their support team?

[rancid shard]

if you tried to connect from game settings, it rewrote your Facebook bind. in that case contacting support with sufficient evidence is the only way to get back your account i believe.

[rough zinc]

Will do. Thank you

[heady cloud]

does anyone have actually working apk mirror for al? My boyfriend have huawei p30 and he don't have google store, but actually apk mirror's freezing for him and don't turn on

[thick dirge]

How to redeem code this game???
I followed the instructions, Settings > Other but couldn't find other...

[wet meadow]

How long does is usually take to get a response for an appeal

[crystal ginkgo]

Need help with repairing game files, each time I do repair assets, It does give me the 12.3mb need to download prompt and went ahead to download to fix the game but it did, it goes to 1% and told me it's complete, I restarted the game and didn't do anything, I did repair assets again but gave me the same 12.3mb need to download prompt again

I don't want to redownload 7.2 gb of game, I got limited internet data I don't want to waste because of this

[reef fractal]

Ok so I managed to get past the page, its asking me to download the files, but it keeps failing

But hey, its a step further

thanks

[keen stirrup]

ig im not the only one who have the same problem

[crystal ginkgo]

Yep, I even tried to reinstall but still same error

[carmine hedge]

Hi. My game keeps crashing about once every hour

[fading depot]

Should I be wary of putting AL on a SD card? Or should it work perfectly fine? Last time I did at somepoint the game just froze on a black screen and never would load

[pastel crystal]

https://cdn.discordapp.com/attachments/758215756990906398/1060932565495726150/image.png

how do you deal with this other than relaunch the game every time it happens

cause it's happening almost every fight. makes the game unplayable

[junior wagon]

How long will i wait on first upload ?

[soft chasm]

Hello, i still have the black screen problem. I already sent a message to customer service and they told me there was an update, but there wasn't. And i already verified that it wasn't play store causing the problem (by forcing stop it and deleting cache). The version I have is 6.2.9

[slender ibex]

hi there i have a problem whit in game i already write at the support but i didnt got any response.i got my fb hackd and some one delet it it no change to get back that so i exidantly delet the game before the mantince now i cant log in bcs my account it was bind for my old fb account what can i do?

[tame gale]

so uhh

[rustic hollow]

I am still encountering an issue when logging in. The game goes past the update screen, but does not go past the loading screen. I was able to log in once yesterday, however, I have not been able to log in again since then. I have tried re-installing the app and restarting my phone, however that has not solved the issue

[ocean skiff]

@keen stirrup@crystal ginkgo Your issues are Internet or device related. From the screenshots I can see at least one of you uses an emulator. If you are on stable connections you'll have to delete the emulator instance and make a new one (preferably 32 bit instance), then install the game again.

@wet meadow What appeal? Discord or game? If Discord that depends on the server administration, if game give them at least 2 business days.

@thick dirge Please elaborate. What codes are you referring to?

@heady cloud Download the game on QooApp.

@pastel crystal That error is always Internet related. Check your Internet connection.

@junior wagon If the game won't get past that screen, restart it. If nothing happens, restart your device and try again.

@soft chasm Uninstall your game and install it again.

@slender ibex We cannot help you with your issue, so you will have to wait for them to reply.

@rustic hollow If the game worked yesterday and doesn't work today, that hints that the problem is your Internet connection, as there were no patches or hotfixes in the past few hours. Check your Internet connection.

[crystal ginkgo]

I was using the Android 11 (Beta) ones, maybe that's the reason why it doesn't work.

[ocean skiff]

Possible. Android 7.1 is fine for most games, I recommend using that for the time being.

[heady cloud]

And this is what we did feew hours ago

[carmine hedge]

After it's updated it just doesn't open

Why?

[ocean skiff]

Check the Play Store, there should be a second update.

[carmine hedge]

Why did it do that ?

[rustic hollow]

I tried different networks however that did not fix the issue. I ended up downloading it on a different device and it connected, however, I can't seem to log in from my original device still

[pastel crystal]

it's not a network error as I can relaunch the game just fine when it happens

[wet meadow]

Game

[ocean skiff]

Relaunching the game in itself has nothing to do with your Internet connection, this uses phone resources not Internet resources.

Starting from the point where the game actually uses bandwidth, after the intro screen, the connection could be unstable for various reasons, an Internet connection could become unstable if too many devices are connected, or if other apps consume all of the bandwidth. It is your connection.

[ocean skiff]

Could be a network configuration in your device. Are you using Android or iOS?

[pastel crystal]

you clearly don't know what you're talking about as relaunching the game requires you to connect to the internet

I'm certain it's not my connection

and yes the first thing that the phone does when you relaunch the game is it calls home to make sure it's got the right version number, and when you log into a server it pulls your account's information from the server

plus everything else in the game works fine, including clearing commissions, interacting with the gear lab and research queue, etc. it just frequently does this at the end of a battle

and at no other time

that just redownloads all the assets, which I suppose I could try

ah, looks like it checks them all first, that's good

looks like it found 89MB that was corrupt

I'll see if that fixes it

[rocky jungle]

Looks like notifications aren't working for me now after update in google play

[ocean skiff]

You cannot fix that. Wait for a hotfix.

[pastel crystal]

autoing through a D3 run right now and the issue hasn't occurred yet, that looks like it fixed the issue, thanks

[rocky jungle]

That's known bug?

[ocean skiff]

Yes

[pastel crystal]

It turns out it was completely unrelated to my connection

:p

[torn vortex]

Just lost my account, thought I registered but I guess I didn't. No way to recover my account I'm assuming?

[ocean skiff]

Contact support at [e-mail]

[torn vortex]

I don't remember

I tried my emails to see if I had an account registered which I thought I did, but none of them have one, just verifies into a new account.

[pastel crystal]

it ocurred more than 50% of battles, and one auto-run is 7 battles so at the very least I can say that it's been fixed with more than 99% confidence

[torn vortex]

I have the server and username

[rocky jungle]

All other players from my guild seems don't have this bug. While i got this on 2 phones. Unluko

[torn vortex]

@carmine hedge @ocean skiff Thank you

[ocean skiff]

It's a bug that is not specific to you. Wait for a hotfix.

[rustic hollow]

i am using android on both devices

[ocean skiff]

Could you check both devices and see if there are any differences in your Settings? Particularly we want to check differences in the network configuration (should be under "Wireless & networks"

[rustic hollow]

from what i see, they look to be the same

on the original device, i tried logging on while the maintenance was still happening, i didn't realize it took longer than expected, and had a few issues with google play saying that i didn't have enough room when i had about 10 GBs of free space

i was able to get an update from the play store before i realized that the severs were down for longer than expected, and was able to log in fine after they were back up

[ocean skiff]

Based on what you're telling me, now my attention is back to the game. There is always a chance that the device is at fault, but there's also a chance that the game is at fault. Try this solution I replied to.

If you can't get past the select server screen, tap the gear icon at the top-right side of your screen, that icon also repairs your assets.

If you are unable to do any of this, we will have to uninstall the app (and why not uninstall Play Store updates and clear Play Store cache just in case), then install the game again fresh and see if that fixes the problem.

If that doesn't fix the problem, the last thing that comes to mind is a faulty device, but I doubt this is your case, especially if the issue is specific to one app.

[low robin]

My Long Island is missing a great deal of her voicelines and these 3 errors (seen here repeating quite a bit) keep popping up every time one of her voice lines is supposed to play. AFAIK, only she is affected. I have re-installed the game several times and get the same error. Is anyone aware of a fix?

[ocean skiff]

Isn't that the game log? Maybe you're opening it by mistake.

[low robin]

Opened the game log to see exactly what was happening

[ocean skiff]

I see, sorry

There isn't much we can do about this here as we have no access to the game code, you could perhaps report this in #bug-reports

[low robin]

Gotcha

[ocean skiff]

Actually hold up, I just had the opportunity to check her voice lines here and it seems to be working fine for me as far as I can hear.

Have you tried repairing your assets?

[low robin]

Yes

[ocean skiff]

I’m going to try to reproduce this problem on different devices later, in the meantime you can report it as a bug if you want.

Update: I tried on 3 devices and was unable to reproduce the issue.

[carmine hedge]

How do I recover my account as my old phone broke and I tried to log in but nothing seems to work

[ocean skiff]

Could we please define "nothing seems to work"? Is the game not starting, or are you simply unable to get your game progress back?

[carmine hedge]

I linked my account with my Facebook and tried to log in on my new phone and it has just logged me in as if I was new starting when I was commander level 72

[sinful yoke]

what server did you play on?

[carmine hedge]

Sandy I never changed the server

[ocean skiff]

Tap "Settings" on the main screen, then logout and confirm. Once logged out, you will see 3 (or 4, depending on your device) buttons on the left side of your screen. One of these buttons is "Facebook", please tap this button and follow the instructions you see on your screen.

If you successfully logged in, change your server and select the server you played on.

[sinful yoke]

(you need to manually select server sandy, in short)

[carmine hedge]

I have tried that but it still didn't get my old account back

[ocean skiff]

Could it be a wrong Facebook account? Do you have multiple Facebook accounts?

[carmine hedge]

Hmm I can try but I am pretty sure it was my main one i used but will try my back up one now

I uninstalled and re installed and it managed to let me log in thanks for your help

[kindred ruin]

Hello, my game has been stuck on this screen since the maint and app update (6.2.9). I reinstalled and it worked for a bit but got kicked out to this screen eventually.

[ocean skiff]

If reinstalling the game didn't fix it I will have to put my attention on your Internet connection. See if what I said here works #tech-support message

[kindred ruin]

Tried restarting, mobile data, and hotspotting with different phone and no luck, don't think it's an Internet issue.

[ocean skiff]

Are you doing anything in specific? Does this happen after a battle?

[kindred ruin]

It is like this when i open the app ever since the update. When I reinstalled, I afked after a battle and came back to this screen

[ocean skiff]

Alright. So earlier today I insisted that it was an Internet issue to someone, but it ended up being a problem with the game assets. I would like to assume that the assets would be re-downloaded if you reinstalled the game already, but if it's possible for you I'll just ask you to repair your assets, and if you're unable to do so, reinstall the game one more time.

[abstract sandal]

if i have azur on both my iphone and ipad both linked to my apple id, i assume i can just transfer back and forth?

don't want to risk messing something up

[ocean skiff]

Yes, you can do that. One thing to keep in mind about linked Apple accounts is that you will always need an Apple device to play the game. If for some reason you decide to play on a PC or an Android-based device, you'll need a linked Twitter/Facebook/Email. If you'd like to increase your account security, link it to an email address (Yostar account).

[abstract sandal]

yeah i have both linked

thank you very much!

[kindred ruin]

Reinstalled twice and can't get past the screen at all now, tried both play store and qooapp 😐

[ocean skiff]

I'm running out of ideas. The last thing I can recommend is to try on a different device.

If you have a different device nearby, install the game on it and see if the problem also happens there. If it doesn't happen there, we can conclude that the problem is local and device related, but I honestly have no solutions other than the ones I already suggested.

Based on the answer you provide perhaps someone else will be able to help.

[craggy trail]

How do you go about unbinding a yostar account

[ocean skiff]

These need to be unlinked by Yostar Support. Contact them at [e-mail]

[craggy trail]

Thanks

[bold sage]

Hi, I'm in need of some help I was trying to update the game and it wouldn't let me so i uninstalled and reinstalled and now I can't find my account

[ocean skiff]

Was your account linked to Facebook/Twitter/Email?

[bold sage]

I belive it was linked to facebook email and yostar

[ocean skiff]

See if this answer helps #tech-support message

[bold sage]

Tried all 3 brought me to the tutorial each time

I remember everything but the UID for my lost account

[ocean skiff]

Have you tried with your Yostar account too? If not, please try with that. If you happen to have multiple email addresses or Facebook accounts, try them all too.

If after trying all of your linked accounts you're still unable to find your profile, you can contact support at [e-mail] but without the UID there's no guarantee that they will be able to retrieve your account.

Please double check that you are in the right server before contacting them. If my instructions are not clear I can open the game and take some screenshots for you.

[bold sage]

I'll try again I know I was on the Lexington server but I'll try the others just in case, your instructions were very clear thank you for your help

[inner light]

Hey right after this russian ship update, my phone stop receiving notifs from AL, even if the game setting and phone setting says the app notifs stays ON.

Any1 also experienced something like this?

[ocean skiff]

It's a bug and the developer is aware of it. You'll have to wait for a hotfix as there is no solution to this problem that I'm aware of.

[inner light]

Ah ty ty

Good to know its not just me

[bold sage]

I did what you told me turns out it was on an old email that I don't use anymore, thank you so much for your help ❤

[real sapphire]

Hello, where is the UID to your account ?

[real sapphire]

thanks

[idle roost]

So im trying to update AL but my google play has been saying pending for the past couple hours and its getting annoying, any suggestions because I havent been able to touch the game in 2 days

[slender ibex]

I managed to solve the problem, I got my account back, the support helped.

[tawny lake]

Ok

Yes

So if you bind your emial to a yostar account, will it send notifications in email?

Email

Ok i saw the verification code in email

So its binded?

Guess i will have to reinstall it

I uodated the game in play store so maybe thats the cause

Updated

[solemn patio]

Does anyone have a notification bug? i dont receive notifications for my commissions or anything at all after the update

and yes, i already went to settings to check

thank you kind sir

[tawny lake]

Ok i reinstalled it

[solemn patio]

just wanted to know if it was me alone or from a sum of people

[tawny lake]

Hopefully my account saves

[solemn patio]

pray

[tawny lake]

The website?

Because i already uninstalled the game and downloaded it again....

Oh ok

[restive marsh]

Help, it kept looping

I force stop + clear cache yet nothing help

[carmine hedge]

Anyone else have the problem? Since the update I only have a black screen.

[restive marsh]

I'll try restarting my device. Hope this helps

Ok it worked

[solemn patio]

shouldve been fixed after the new new update

[solemn patio]

reinstall?

[solemn patio]

when the phone is being a female dog😂

[carmine hedge]

I dont know my login data😅

If i reinstall... i will lose my account

[solemn patio]

what did you login with?

fb twitter yostar?

or did you not bind?

[carmine hedge]

I think yostar

[solemn patio]

shit

might wanna go back to your email to search

ahhahah

[carmine hedge]

I dont know the email....😮‍💨

[solemn patio]

ouch

[carmine hedge]

Okay, i found a screenshot... o hope it works

[solemn patio]

lord

[carmine hedge]

😭i got it....

[tawny lake]

BROOO

I dont think im allowed to ping

But SnowyAmur, thank you for helping me.

[frozen flume]

i used to be able to purchase gems from the shop, but now it says that the purchase is not available in my country, is there any way get thruogh this?

[grim herald]

try a VPN

[ocean skiff]

Restart your device.
Apologies, didn't see the other reply.

[ocean skiff]

I don't know if you already reinstalled the game but all you had to do was download the second update from the Play Store which is a fix specifically for that black screen.

That being said you should always link something to your account, if you don't chances are you will lose your account and if you lose it we will be sad.

[neat sorrel]

I can't login in amagi server but ican login on other server

[ocean skiff]

I'm assuming you checked your Internet connection as I suggested earlier. Have you tried restarting your device? Please restart your phone or mobile device, or if you use an emulator, close it and open it again.

[neat sorrel]

Ok i try

[keen fractal]

Hello, I am having an issue with notifications with the most recent update on Android. I have done a clean install to try and fix and also verified that system setting allow for notifications, but I am still not getting notifications when missions complete, etc. Is this a known bug for this patch?

[ocean skiff]

Yes, it's a global issue. Developer is aware.

[keen fractal]

Thank you!

[safe reef]

hello im new to the server but i have had to come in to try find help i just came back to the game after 3 years and used the same email that i use for all yostar games and it took me to the tutorial so i closed the game out reloaded and checked the servers and it said i have no data on any of the servers so im lost to what to do next any suggestions i had some good ships on it i would rather not have to start all over again especially since i have money invested in it as well

[ocean skiff]

If you had a Twitter or Facebook account linked, try those.

Normally your progress is not lost if you used the right account and selected the right server, but you can contact support at [e-mail] if you need further help.

[safe reef]

i will try to contact them cause i used a yostar account same as arcknights so i think its either been lost or will need to recover it

cause my arcknights account is fine just azure lane issue so i will wait for them to respond thank you for the reply

[earnest glade]

After reinstalling the game, submarines no longer automatically engage in combat in Operation Sirens. Auto-call works, but nothing else.

[ocean skiff]

Is this option turned on? If not sure, turn auto search and fleet lock off, then start a battle with a random enemy.

[grizzled stirrup]

Hi there, does anyone have any issues logging into the game. It was working fine an hour ago but when I tried to log back in, it's stuck at the loading game screen.

[ocean skiff]

Try restarting your device. Sometimes a device restart will solve some infinite loading screen issues.

If restarting your device doesn't work, check your Internet connection. You can try mobile data or a connecting to a different network if available. If a different network isn't available to you, you can try using a VPN.

[solemn patio]

what does fleet lock do?

[ocean skiff]

Skips the "Formation" screen which has auto combat and auto subs options. That screen also allows you to see enemy intel and rewards before starting the battle.

[plush prairie]

If you use bluestacks play AL, setting to nougat64 is better or Pie64 is fine //because of my Blue Archive is on Pie64 after reinstall bluestack and I didn't need to create/switch between two

[ocean skiff]

As far as I'm aware Nougat is more popular than Pie for games but the version does not matter, what matters is the architecture. Bluestacks has or had issues with 64 bit instances, so I'd go with 32 bit instances instead. Azur Lane should run fine on 32 bit.

[raven coral]

It's been 3 days and im still stuck at the loading game screen.I already uninstall and reinstall it 4 times,clear cache + force stop,connected my phone to different network, but I'm still stuck at the loading game screen

[ocean skiff]

Did you restart your device? Not the game, the device. Turn it off then on again. This fixed an infinite loading screen once for me.

[raven coral]

Yes I restarted it twice

[ocean skiff]

Are you using a real mobile device or an emulator?

[raven coral]

Real mobile device

[ocean skiff]

Troubleshooting mobile devices is a little hard. Do you happen to have a PC nearby where you could possibly install an emulator to see if the issue also happens there? At least this way we can check if the phone is the cause, or it's the networks you tried.

[raven coral]

Sadly, there is none

[ocean skiff]

No additional mobile devices either?

[raven coral]

I have another phone

[ocean skiff]

Could we install the game there and see what happens? It's only to understand where the problem might be, you can uninstall it later.

[raven coral]

Yes I can

[sick lynx]

Is blue stacks safe to play Azur lane on because when I installed it and tried to search for the game itself blue stacks crashed my computer twice

[ocean skiff]

Bluestacks is safe, but it can lead to crashes if the host computer lacks resources to run it properly. If your PC is powerful enough to run it, then maybe Bluestacks is simply having a bad day, or it had a bad day when you installed it. In such case you can reinstall it.

Other more serious causes for Bluestacks to crash computers would be defective hardware, especially HDDs/SSDs. By default Bluestacks likes to invade your system drive, even if you instruct it to install somewhere else. I'm not going to bother you with how to get around this particular issue ||(symlinks) || but if Bluestacks wants to make your life harder, simply uninstall it and install a different emulator.

[sick lynx]

Any recommendations for an emulator?

[ocean skiff]

All emulators are the same and run on the same technology, so I have no preference. In your place I'd install whatever emulator I like the most.

LD player runs on Microsoft-based software so you can try that one if you trust Microsoft software.

Personally I use Memu.

[junior wagon]

Hi again.Your company's other games are available in our country, so why is azur lane not available?

[sinful yoke]

thats not something we can answer simply

yostar is a publisher, not a developer
azur lane is a different game than everything else published by yostar

[ocean skiff]

If the game used to be available before the last update and now it isn't anymore, you can download it from a third party store like QooApp.

[junior wagon]

@ocean skiff Do the incoming updates cause problems in the game?

[sinful yoke]

you just have to update it through qooapp manually but this game does not have software updates often

[junior wagon]

I'm downloading via apkpure now but it's making me sad. I hope it will be published on the play store as soon as possible in our country.

[sinful yoke]

a couple years ago the game was pulled from a few countries and is not expected to return due to laws
the current issue might make you unable to do any ingame purchases

[junior wagon]

I've been playing before, this time I couldn't install it. I have a yostar account, can I log in to my account with this account?

[sinful yoke]

how long has it been since you last played? it could have been one of the countries the game was pulled from

and by unavailable do you mean the game is completely removed from the appstore?

[sinful yoke]

yes you can login with your yostar account still

[junior wagon]

1 week ago i was playing from emulator

[junior wagon]

oh nice 🙂

[junior wagon]

@sinful yoke Finnaly now dowloading i have a last questıon 🙂 I was able to log in to my account with the e-mail and pw we log into the site, right?

[sinful yoke]

the password is a randomly generated code sent to your email, it is not the same as a yostar shop account which you create your own password

[junior wagon]

aah if i forgot is there any chance we can save it

I can log in to the e-mail address that my game account is connected to.
I hope I can log in without any problems.

[sinful yoke]

the code will be randomly generated, you only need access to the email

[junior wagon]

yey
I checked the mail now, there is also an old code. Thanks for your help

https://media.discordapp.net/attachments/941791187948408892/994587929483673680/beldance-belfast-dance.gif

[junior wagon]

@sinful yoke now playing thx for helping 🙂

[sinful yoke]

glad to hear you're in

[earnest glade]

It worked! I really forgot how it's done. Thank you very much!

[timber river]

I'm wondering if it worth a shot. I haven't played AL in like 3 years but had my account bound to my Facebook, I deleted it 2 years ago. Is there any way to recover it? I re-download the game and it has my commander name registered but idk how to retrieve it.

[ocean skiff]

Your account most likely cannot be recovered because the Facebook account that you used to authenticate has been deleted. Never delete social media accounts that you use to authenticate yourself on other websites and apps. Before you delete them, please unlink them.

You can contact support at [e-mail] if you want to try to recover your account, but chances are they will ask you to provide proof that the linked Facebook account was truly yours and there is no way to prove this anymore.

[timber river]

sad to hear! Thank you for the quick response!

[sudden gale]

I can't manually download the update even though I have enough space? What to do?

[ocean skiff]

Delete Play Store Cache and uninstall Play Store updates. This error is caused by the Play Store.

If the above doesn't work, try downloading the game from a different source like QooApp.

[sour ingot]

Hey so I wanted to mention that after the game updated I stopped getting notifications for the game.
How do I go of fixing that problem? 🔍

I uninstalled and reinstalled the game and that still didn't solve my problem
I have a Samsung A11

[ocean skiff]

It's a bug and it cannot be fixed at the moment.

[sour ingot]

Alrighty, thank you for letting me know

[eager palm]

Guys am i the only one who didnt received notification on Commission?

[rocky cosmos]

Does anyone know what to do when you're stuck at the beginning loading screen? My game has been stuck there ever since the new update started and I haven't been able to play

[ocean skiff]

It's a bug. Wait for a hotfix to be applied.

[ocean skiff]

See if any of these solutions work #tech-support message

[earnest owl]

hjelp i bought something and it didn’t go through

box of gems

[ocean skiff]

Are you a Play Store or App Store user?

If Play Store user, go to http://pay.google.com/ and check your transaction status. If you were charged, request a refund to Google. Then attempt your purchase again. If your purchase is pending, you'll simply have to wait.

If App Store user, go to https://reportaproblem.apple.com/ and check your transaction status. If you were charged, request a refund to Apple. Then attempt your purchase again. If your purchase is pending, you'll simply have to wait.

If for some reason you are unable to request a refund or these services refuse to help you, contact Yostar Support at [e-mail]. However you should try to resolve the problem with Google/Apple first, as they hold more responsibility than the developer when it comes to payment issues.

[earnest owl]

i see i see, it did purchase because i had the money for it and it just went through

[sinful yoke]

if you want a simple solution, just contact azur lane support and they’ll get it sent to you if you missing items

[craggy trail]

Hello i'm trying to log into AL on a different device but it give me network error was wondering if it was my end or the apps end currently trying to reinstall

[ocean skiff]

As simple as it may sound restarting the device fixes that problem sometimes. If it doesn't, try mobile data or a VPN.

[ocean skiff]

Yes that also works for future reference. I didn't mean to make it complicated for anyone. Quite the opposite, requesting a refund usually involves no humans anymore and you just have to click some buttons to get it.

In the other hand contacting AL support is better if you have a 2x bonus on the gems, or if it's a lucky box or item that you can't buy multiple times. Should have added that to my original message.

[lapis wolf]

All my data is suddenly gone.
I'm binded to yostar, but can't seem to get my data back
The game has me starting over at the tutorial.
I can't seem to get anywhere with this.

Its a day 1 account

[ocean skiff]

Obvious question, but I have to ask just in case: Did you login with your Yostar account and did you select the server where your account was created?

[lapis wolf]

Yes. all servers i enter start the tutorial.

[ocean skiff]

Are you using the correct email address when logging in? If you use the Yostar option to sign in, you will always get a code even if no accounts are linked to that email you entered.

[karmic osprey]

I deleted the app, because I couldn’t update it anymore (storage problem). I re-install it and startet he game but on every server I get the tutorial… I know I have to login yoster account but where??? (Playing on mobile). I only found the verification option to twitter an yoster at the starter screen. I followed the step it showed me with the verification with yoster account but I still can’t get back to my old account… where can I login back? T^T

[timid fulcrum]

Hello! I have lost an account in Azur Lane and came here to make sure that it cant be restored. My hard drive decided to corrupt itself. As HDD was recovered and partially the emulator with other data, account was "deleted" from saves on my PC. And i wonder if its still salvageable with only nickname and ID from it.
The account itself is not bonded to anything, no transactions were made.

[sharp crest]

also try to remember which server your account was on and contact customer support (email in pins) and give as much info on your account as possible when prompted, ive heard receipts also help if you have em

[timid fulcrum]

Could you specify what kind of info?

Other than that thanks for help

[sinful yoke]

username. server, UID

[ocean skiff]

Additionally they may also ask for purchase receipts if applicable.

[uneven lintel]

I had to reinstall the app (in order to barely get enough space to fit the latest update) and now notifications are completely broken.

[ocean skiff]

It's not your game, it's a global issue.

[uneven lintel]

I have the in-game settings right as well as in my Android settings having notifications enabled

oh okay good to know

[karmic osprey]

Yes T^T

[ocean skiff]

Do you remember your full commander name?

[karmic osprey]

Yes

[ocean skiff]

What is the name?

[karmic osprey]

Sayumi Kyokoto

[ocean skiff]

I found the commander Sayumi Kyokoto in the Amagi server.

Try all emails and Facebook/Twitter accounts you have. If none of your accounts work, contact support at [e-mail].

[surreal skiff]

Does file repair fix the errors for "this shipgirl does not exist" and other weird errors as of late?

[surreal skiff]

Okie dokie.

[fossil nest]

I can't buy gems. This is what the game tells me. Please help. I won't be able to buy stuff from now on? Or what is this?

[ocean skiff]

This is a Play Store error according to what I read. There is no solution and from what I read it may be related to your country or device you're using. If you're using a tablet, try with a phone. If you're using a phone, try with a different phone, or an emulator.

Clearing Play Store cache and uninstalling Play Store updates is worth trying but it's not guaranteed to work.

[fossil nest]

Ok thanks. I just wnted to make sure that it's not the game. I'm very frustrated because by the looks of it. I can't buy anything ever again.

[brittle spoke]

Excuse me can someone help me, im asking to unbind my account almost 1 weeks ago, already give my uid ss and my invoice but still no answer until now

[ocean skiff]

Your purchase receipts are here http://pay.google.com/ and here https://reportaproblem.apple.com/ respectively depending on your device.

If you already sent them that info, just wait. You can contact them again if you want but I'd wait for their reply personally.

[last panther]

I'm not sure what happened. But all my push notifications aren't working anymore. I did a fresh install and made sure everything was allowed on android side, but still not getting anything from training being completed and commissions finishing. Any advice?

[hard moth]

It's a global issue right now

[tropic cliff]

um....

Is this a bug or something?

[late sequoia]

The game keeps freezing when I start it, how do I fix this?

[wet karma]

I want to play thee game on my android device but every time I open the game, it won´t load. It´s like stuck on the loading screen

[stable minnow]

Can I get some help with recovering my account? The FB account it was blinded to has been suspended and I tried to bind it to my Twitter, but accidentally tried from the loading screen instead of through the options menu.

[stable minnow]

I have that problem with Girls Frontline. Im stuck until there is another update. After the 3rd time, I gave up on that game.

[ocean skiff]

Were you able to play the game before the last maintenance?

[ocean skiff]

Restart your device and try again.

[ocean skiff]

Contact support at [e-mail]

[wet karma]

I did, I already reinstalled and checked, if its the latest version

[eager palm]

my am i always asked to be reconnect i dont have internet problem

and each hour flat it took me 1 minute to reconnect?

[ocean skiff]

Would it be possible for you to try on a different device/network?

[ocean skiff]

Do you get asked to reconnect after specific actions/screens or is it random?

[late sequoia]

Nope

Sorry for late response

[ocean skiff]

Check that there are no app updates in the Play Store first.
If you don't see any updates available, keep reading below.

If you are using an emulator such as Bluestacks, try with a different graphics renderer. If you're using DirectX, try OpenGL and if you're using OpenGL, try DirectX. If you installed the game from an APK that your emulator previously exported to your PC, uninstall it. Install the Play Store version instead.

If you're using a real mobile device such as a phone, try reinstalling the game. Sometimes black screens like those happen when you download corrupted APKs from the Internet or when files are missing or corrupted.

[eager palm]

its random

[late sequoia]

Ty for helping me

It works now

[carmine hedge]

How do I disconnect/unbind my yostar account?

[lyric lodge]

Only support can do so.

[carmine hedge]

/support

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[carmine hedge]

Contacted support but no replies

[cyan olive]

I'm having a problem where I can't update azur lane at all from the play store I have the space freed up to update it but when I try to update it dosent let me

[cyan olive]

This is my problem that's has prohibited me from updating azur lane fore the past 5 days

[sinful yoke]

they may take 1-2 business days to respond initially

[sinful yoke]

please try this #tech-support message

[cyan olive]

Ok I will try that but would uninstalling google play games unnistal any apps I have installed using google play

[ocean skiff]

If it's random, that means your Internet connection may not be stable. Check your Internet connection again or try a different one. You may also try mobile data if that's a possibility.

[cyan olive]

Just clarifying my options before o fix this issue for good

[ocean skiff]

Uninstalling Play Games is harmless, however the reply Kawaakari linked says you have to delete Play Store cache and uninstall Play Store updates, not Play Games or the Play Store as a whole.

You shouldn't delete Play Games as the app is irrelevant to your issue. In the other hand the Play Store cannot be uninstalled without root privileges and uninstalling is not necessary anyway.

This said, you can try downloading the game from a different source first, if you don't want to delete cache and updates.

[cyan olive]

Ok thanks white foxy

[sturdy agate]

Hello! I have a few questions regarding my old account. So basically I recently switched to a new phone, and my old account wasn’t recovered in the process. I don’t remember if I linked it with something or not, all I do have is an old payment receipt from my Gmail and google App Store
Is there any possibility I could recover it? And if so what would the steps be

[ocean skiff]

It may be possible to recover the account. Contact support at [e-mail]

[sturdy agate]

Thank you so much 🙏

In how long do they usually reply?

[ocean skiff]

They can reply instantly in a few minutes or in a few days. 2 business days is the sweet spot.

[sturdy agate]

Thank you, again ❤️

[inland spear]

Hello. I can't pay or buy anything from in game store, problem started about a year ago or so after the google update. Before all this started I could buy without any problems. So far same issue, only now my bank page does not even appear to confirm my payment.

[ocean skiff]

Uninstall the conflicting updates.
https://support.google.com/googleplay/answer/7513003?hl=en#zippy=%2Cuninstall-reinstall-play-store-updates

[inland spear]

@ocean skiff omg thanks it worked!

[tepid brook]

Hello,can anyone tell me what to do if after a year I decided to return to the game, but I don’t remember which Twitter account the game account is linked to, because of this I can’t log in to the game.
Is it possible to somehow relink the game account to another profile?

[echo drum]

Can someone please help me. I binded an account years ago, I tried to open it again after 2 years, I can login but its creating a new acc, even though the acc is already binded. Is it gone now? Any way to retrieve it?

[fossil nest]

Maybe the server was not the right one? It happened with me last time I redownloaded the game. Try to go trhough them if you don't remember. If you can log in and remembers you account probably the weong server was choosen as default by the game and you entered in that instead where the account is.

[manic estuary]

I'm currently stuck in this loading and can't get to the login screen

[echo drum]

Thank you, apparently I was on Amagi, was thinking I was on Sandy the whole time

[fossil nest]

You're welcome. I remember I was confused too when it first happened.

[manic estuary]

I hit the same case today

Yesterday, the game works well. But, today, it stuck at loading all the time.

[carmine hedge]

Might be bc of maintenance rn

[manic estuary]

No. I've tried to enter an hour before maintenance

And it's been like that until maintenance time starts

[carmine hedge]

This site might help : https://probleme.app/en/azur-lane-not-loading-issues-with-azur-lane/

[manic estuary]

None were relevant

The problem persists

[carmine hedge]

U might want to contact support

/support

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[tacit girder]

bro why is it stuck at 100 percent

[cyan olive]

I did what you said with the playstore I cleared cache and unnistalled the updates on playstore but it didn't work can you give other options please

Putting a mandatory update in the of an event was not smart becouse all this had done has made many problems for people

[tight pulsar]

(Just you)

[tight pulsar]

Force stop the Play Store and try again. If not, clear cache and try again

[tacit girder]

Thanks
It work

[cyan olive]

Never mind it's working now

I apologise for my little spat I had before