tech-support

[velvet breach]

sry for the delay, i reinstall the game and it fixed, thanks for the help anyways ♥

[lapis forum]

Thank you, luckily I got it squared out

[analog bay]

just reporting, idk what happened but the endless loading finally went away after 3 days

thanks for the help

[analog bay]

I was thinking that might be it

it didn't work before the update earlier, was still trying to get past it

kept trying until I got kicked because "your game is out of date" then after that it worked

[drowsy laurel]

can i login to EN server behind the chinese firewall?

[sinful yoke]

you need VPN

it should allow you afterwards

[drowsy laurel]

oki

[copper glade]

Uhh how do I fix this

[grim herald]

Have you clicked it?

[copper glade]

Yeah I tried retry many times , it has been showing the same thing

[grim herald]

Try restarting your game

[copper glade]

Tried already

[grim herald]

Have you restarted your device?

[copper glade]

Yes

Aite I fixed it , I repaired all my assets and it said to download a fix at the end ,after downloading it ,I can now download the voice updates

[grim herald]

That’s great

[manic sequoia]

I have an issue where my game was uninstalled and I had not my account bounded

[sinful yoke]

contact customer support to recover your account @manic sequoia

their email is [e-mail]

[manic sequoia]

Thank you

[drowsy laurel]

Repair assets?

[blissful bay]

If i accidentally started repair asset and its now checking can i stop it?

[sinful yoke]

restarting the game

[blissful bay]

Oh and i just reinstalled cause i was at 14gb and was annoyed but its still 14gb

[solemn harbor]

Am I the only one who has this for the stars? Like the missing star

[winged rapids]

I need help with my friend's account. His Twitter account was suspended for no reason - he just had it for his Azur Lane saved data. But now that it is suspended, he can no longer play the game with the account. Is there any way to get around the suspension and just play the game as before the problem? He already told Twitter about the issue but he didn't recieve any reply yet.

[winged rapids]

Nevermind, Twitter was fast and his account is now unlocked

[grim herald]

i had that problem as well but i solved it by just restarting my game

[lost fjord]

when logging in to Azur Lane when the VPN is active because I forgot to turn it off, is there a potential for getting banned ?

[quasi wing]

/techsupport

Hello, I already asked the fanmade Azur Lane English community discord, and I am hoping for a second opinion here.
Is there no option to log in with facebook on the Japanese azur lane app anymore?

[quasi wing]

Thank you!

[sinful yoke]

no, you’re fine

[mild holly]

Any update new Ur...

Get 14k point bulli rainbow now bruh

Wait Northern Or iris Event re

[grim herald]

It’s USS and probably 1 week later

[lyric lodge]

Tomorrow, also not tech-support

[gentle mesa]

Any tips on reducing the file size? Currently sitting at 11.98 gigs. I deleted the app and reinstalled, hoping to reduce file size, but it remained the same. On apple

I get that but 12 gigs worth of data? I don’t have any of the additional assets downloaded at this time. I’m not asking to buy a new device or uninstall apps, I’m simply asking if there is another way to reduce file size or if 12 gigs in the minimal that others have as well.

[carmine hedge]

I need help. So i play this game on my chromebook Because my phone has the storage of a cardboard box and I keep running into bug after bug causing the game to crash everytime i play. please help.

I have done all of those multiple times and thus, same results

No. To expensive for a good one

[carmine hedge]

After the update, my azur lane app stopped showing notifications. How should I fix this? The app settings are still the same as before updating.

[sinful yoke]

sometimes this happens with android devices, its a bug
im not sure if reinstalling fixes it, but if you can, I suggest trying it

otherwise the only fix is to wait for a new patch

[unreal cedar]

i heard that there was like a problem on account login for accounts binded by facebook, is that problem cleared yet?

[unreal cedar]

hmm okay

i can't bind mine to yostar account so for now facebook and twitter is what i've binded

[sinful yoke]

facebook issue has been fixed for a couple months now

[unreal cedar]

i see, glad to hear

i am reinstalling because of storage issue

too big

[fierce jasper]

So what dies this Error Code mean?

[ocean skiff]

Try repairing your assets.
#tech-support message

[fierce jasper]

Ty

[rugged cradle]

Yeah. I also got it, repaired my asset and I still got it

[crisp oriole]

^am having this problem too

[ionic panther]

I have it with repair my asset but it still doesn't work

I have the same problem on my iphone as on my ipad

[fierce jasper]

still comes up with ERROR (CODE:4)

I have the feeling this is an iOS specific issue

[crisp oriole]

Yeah

Put it in bug reports

[rugged cradle]

Ok

[north garnet]

a year or two ago i started the game and wanted to get to it again but i cant login to my account as if it got deleted

is there anyway that i can get my account back

[sinful yoke]

do you recall what server you were on? data is unique per server, try logging into all of them

[north garnet]

washington

the problem is if i log in with any methog it says no character found

[sinful yoke]

you mean after using the search button?

[north garnet]

yes

im updating it right now and then try to log in even if it says no character found

and see what happpens

[remote hollow]

Been stuck at this screen for a long while. Anyone know why?

[sinful yoke]

have you tried restarting your phone yet?

[north garnet]

it didnt work for me

[remote hollow]

Thanks! It worked!

[sinful yoke]

please contact support through [e-mail] and ask for account recovery

[north garnet]

thanks for your held i will do

help*

[mossy cave]

I am having an issue with the lvl 15 Arizona META fight. For some reason my Vanguard Ships die instantly, like they don't even survive 30 seconds. And it is a fleet that is powerful enough to clear the previous 2 METAs in 4 attempts max. It is like the attacks of Arizona go thru all the Defence stats or something. Using exactly the same fleet on Arizona META and they make like 20k-30k dmg, and then exactly the same fleet on Soryuu Meta Dossier, and they make 400k dmg. All the other fights beforehand went well, I cleared up to lvl 12 or so by myself in a single attempt. But now it takes me 25+ attempts.
I just wanna know if it is intentional, or not

Okay, thanks

[flat horizon]

Anyone have a solution for (Error code 4) when trying to download the voicepacks?

Oop, just scrolled up my bad.

Seems to be an iOS issue.

[sinful yoke]

[neon seal]

do the limitation of 100 mail effective ?

[lyric lodge]

Its still 1000 (and doubtfully that 100 thing is in the works still)

[neon seal]

Ok thank

[austere needle]

I haven't been able to connect to the alg wiki since yesterday. Whenever I try, the connection times out. I was hoping that the problem would go away by itself, but its still giving me the same issue. It's the only website that wont work that I know of, and I've tried multiple devices and multiple browsers to no avail. Does anyone have any idea what might be the problem, or is having similar issues?

[wheat cape]

I’m having an error code 4 with updating the voices

Oh ok thanks have a happy holidays

[raw axle]

Oh the voice lines is a known issue?

[silver dirge]

Yes

[austere needle]

tried changing the dns but it still isnt loading. This is the issue im getting when I troubleshoot on windows.

[rough mesa]

Thanks, I was about to ask about this as well

[foggy wharf]

I am getting that error code 4 as well

[steel solstice]

Im trying to get my acc back but whenever I log via Facebook or twitter,all the progress was lost And I can't use the same name again. So there's a way to delete the acc binded with Twitter/Facebook and bind with a Nee Yostar acc?

[smoky prism]

Wait so when Yostar gets that hot fix out I should be able to get all my voice assets back then. Just for context I uninstalled the game and reinstalled it trying to troubleshoot which meant coming back on I had to redownload the assets but unfortunately the voice ones got stalled by that error code 4

[tender tinsel]

Looks like I’m getting an error trying to update voices ERROR(CODE:4)

[sinful yoke]

you will have to contact customer support in order to merge the binds to the proper account

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[steel solstice]

Ah,thx

[obsidian dragon]

Uhhh
What
This isn't supposed to happen, right?

[narrow falcon]

So do I just sit here and get the highest score and not get accused of hacking?

Nvm I found put hoe to pull out

[grim herald]

no is it a continuous bug?

[lyric lodge]

What exactly is wrong in that screen according to you?

If you mean coin cost not resetting its 4 hours after reset... for some reason

[obsidian dragon]

Roon got mlb while dev 20

[lyric lodge]

Preview screens always show max stars...

[obsidian dragon]

no
i switched to ibuki and she was 4 stars
while roon had 6

[plush prairie]

Try to find what make my AL in phone didn't get notification but in Bluestacks can. Even the same setting and phone is allow notification ffrom start, No Manjuu notification in phone. Seem some bug with android version and latest game version is only I can think now. Anyone got same issue ?

[wheat kestrel]

guys is there any azur lane cload gaming?

so no need emulator

[serene gorge]

hi i bought the Dock Expansion item twice recently, but didnt get the 20 slots. i was and am still on 600 after the purchase. what should i do? can i get my gems back?

[ocean skiff]

Have you tried restarting the game?
If you tried and the slots are still missing, contact Yostar Support at [e-mail]

[serene gorge]

ok ty i will

[wheat kestrel]

i just found the cload gaming site i use before

it now blocks adblocker and the ad annoying so i stoped using it

but i just found i can zoom it to 25% on chrome to i barely see the ads

ty still

[simple pebble]

Hey, I just downloaded back AL and I wanted to log back into my account that I know I had paired with facebook and my Apple account but it didn’t signed in and just let me start all over again from level 1. In in-game support it says that they need to know my user ID, level and etc. but I don’t remember it. I only remember the name. If there’s anyone who can help I would really appreciate it, Thank you.

[sharp crest]

did you first press the button at the top of server select to find which server you used to play on?

[simple pebble]

No, I started the game, pressed log in and then I just pressed to start but nothing happened and it launched the tutorial

[sharp crest]

you have to login through your facebook bind first

[simple pebble]

then after when I went back to change the server, nothing changed…

I think I might have binded my “new” account to my Facebook I used for the old account, is it a problem? because after I was in menu I went to settings and there I logged to facebook, I didn’t know what I was really doing.

[sharp crest]

you have to login through this if you want to even attempt to go to an old account

[simple pebble]

yeah I did that

[sharp crest]

well just try signing in with both, press the button at the top of server select for both and see if any new icon shows up

[simple pebble]

well there’s no data on the other servers and on one server is that “new” account with lvl3.

Sadly I think it’s lost… I had so much stuff there ://

[lyric lodge]

You have pressed the extremely poorly named "results found" button?

[simple pebble]

maybe, I think yes…

[onyx crow]

man, i know its not the great deal losing this box because of a bug but can i have some sort of compensation? its not fair losing rewards because of this, even though im convinced that i will get the "its just rng, we cant do nothing" card, i dont lose anything asking for a compensation or at least a bug fix that ensures that this never happens again

[simple pebble]

okay thank you, I went through all my screenshots and I only have screenshots like this

I only know the name of my account but not the ID. I have no screenshot of the ID

[wheat kestrel]

u need check ur server

[simple pebble]

yess this is/was me…

thank you, I’ll try it once again, then I’ll delete this game for good because I’ve spent a lot of time and effort on this and i’m not going through it again.

Is there some way to find that UID some how? Through some searching or some website or something?

[simple pebble]

ok thank you, sadly as you just said I can’t access this “screen” to see it. I sent an email on the support with all the info except for the UID so I’ll see, maybe they’ll find a way to retrieve it. If not, then I’m done with this game:((

[wheat kestrel]

did you select the lesington server?

[solar pier]

Anyone having network error on login?

[wet inlet]

im about to get banned rip

[amber hamlet]

Anyone can help me? My twitter account got suspended permanently and i can't login to my Azur account

[vast quartz]

please contact our support staff at [e-mail], they will be happy to assist you

[kind saddle]

Hi. I've got a problem with account binds (exectly with mail).

I'm not really sure what's happened, but i was unable to log into mail account since august (i think, it was hacked). But for me it was ok, i didn't care about it. So i just continued playing, but recently i changed my device. So i needed to log in on new one and understood that i can't do it due to "mail problem". So i tried to use twitter or facebook through VPN (because they're blocked in my country), but it was too slow to even enter the game

After that i finally decided to contact support service. They said that i need to give them all reciepts, proof of my mail ownership and other. Well, i didn't had any problems with 1 and 3 points, but 2 was a problem. So i just told them that it was hacked. Next, i was asked about official proof from mail service that my mail was hacked. I have already sent them message from mail security service about "suspesious log in", it doesn't fit... And now i've got a question. How can i get it or what else can be a proof?

I really don't understand what they need from me. If they want official message from mail service like "your mail account was hacked and we can't recover it", then it's illogical for these reasons:
1)If they knew that it was hacked and told it to me in official form, then why they just don't return to me?
2)If i had this "official proof", then i have just recovered mail and didn't need to rebind account

[amber hamlet]

Okay, i already send an email. Thank you

[amber hamlet]

Thank you for support staff help, it was fast. I hope you have a good day

[scenic night]

Any fix?

clicked twitter and logged in and it worked

[kind saddle]

Thanks for replying. I've already told them, that i had no luck in recovering. I was asked to give an official proof from mail service that mail was really hacked and nothing that i tried really fit. Everything i got were just cliched phrases...

i use a couple of different services. Now account is binded to the mail with domen (not sure if it's called so) yandex.ru

[kind saddle]

Already tried to recover mail this way. But problem is that there was bound only mail as "reserve". But there are requsted such info as connected phone number, secret question (and answer on it), date and place of account creation. So i've got mail and place, but that isn't enough (I didn't bind phone number. Secret question and answer were default or maybe i just put there some wanderings. And i don't remember when mail was created)

Everything i sent to support service was rejected. Even if i have receipts or remember most info about account (like where or when it was created), i need this proof and can't do anything with it...

[kind saddle]

I don't really understand how my old device can help me to restore access... What can i get from it?

And i should just leave there lost mail bound?

Understood you, it's definitely the worst account system that i have ever met...

[kind saddle]

Other companies know what to do in situations if there's no access to mail or other bound social media (like twitter or facebook). They just request some info like date and place of creation, receipts, maybe some info about account, previous bindings and etc. But not a proof of "mail was hacked", which is impossible or unknown how to get...

[hushed bloom]

I don't think it would be particularly useful to share account details nor safe even w/ good intentions

If you no longer have access to your email except through some cached credentials situation or some such backreading this seems to be the only logical conclusion then you should state as such to support and have them work through w/ you on it

if it's a hacked account that you can access, recover it and secure it, support probably is rightfully suspicious of you claiming to have a hacked account that you simultaneously have access to

if instead yandex disabled your account for whatever reason they state and can't help you recover it, see what alternative methods there are to verification

no worries, it's good to be curious but it's just going to end up doing more harm than good passing around credentials

[kind saddle]

As i said before, i don't have access to mail. I'm not even sure if my "back up mail" is still linked (as i remember if you loged in account you can just press button "delete back up mail" and it will be unlinked in 14 days). But furthermore there is also problem that i don't remember all info about mail account (like registration date) and some of it doesn't exist (for example, i didn't link phone number to it). So i just don't know how to explain that i just can't recover mail...

[hushed bloom]

"I lost access to my originally bound mail, I currently have access to my in-game AL account, and I also demonstrated I am the proper owner of my AL account. How do we go about rebinding the account to a secure login that I still have access to?"

Also if you have issues binding w/ both Twitter and Facebook, mention that to your support chat.

honestly that part is more suspicious than anything else, but I digress

you may need to inquire how to rebind your yostar account if it comes down to it

which should hopefully in turn help you keep your AL account

[kind saddle]

About field "phone number". If i leave it empty, system doesn't say anything. I don't know if it means that there's no mail or if it was made for security (like don't let anyone know if there's linked phone number or some stuff like that)

About messages warning about suspicious log in. I didn't recieve them anymore since august.

And there's no need in any extra confirmation to delete "back up mail". I don't know why, but it's so in most of mail services i know (yandex.ru, mail.ru, gmail.com). For example gmail: you just log in, go to point "linked mail" or "linked phone number", enter password (which you know because you loged in some time ago) and just delete mail/phone number...

[kind saddle]

I was advised by AL support to use twitter/facebook. I told them about my VPN problem, but this haven't helped in any way (I guess, this info was just ignored?)

Well, if gmail.com provides info about every activity, then mail.ru and yandex.ru ussually tell only about suspicious logins (to connected mails and this mail) and password changes (but only to this mail). I dk what's wrong with it, but such "trash" quality of service is very usual for CIS countries (no politics or racism)

[hushed bloom]

remind them, it’s very easy to lose track of information supportside depending on how the ticketing system is built out, simple answers are usually always better than off the bat complexity anyway

[wheat kestrel]

Why my tax is different?

If i buy the 8 dollar month path its 9.5 but if i buy the 80 dollar 5000 gems its 105 dollar

Also how can i see the tax

Like the types of taxes google is collecting

Also if i buy it in another country will it have a different tax?

and last time when i purchased the month pass its 10.64

Btw am in bc

Normal gst+hst should be 12%(5%+7%)

[wheat kestrel]

Wdym valid payment meyhod

Like with card?

What about giftcards

Still y the tax on 8 and 80 dollar are different

Btw ty

[lucid wigeon]

how to skip announcement? my emulator always stuck on announcement

[wheat kestrel]

lower the fps and chose a lower quality?

[shut yoke]

Why apple says my purchase was successfully done but AL didn’t give me the cruise upgrade?

[sinful yoke]

it has to be posted (its currently pending) in order for it to go through

[shut yoke]

When I returned to the game apple says successful, azur lane says “blah blah failed”

[shut yoke]

But before I was able to receive the benefits immediately

[sinful yoke]

you may want to contact support then, but they will ask you to wait until its posted, but at least if an error occurs they can help right away

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[digital tree]

A friend of mine just started AL, but his game is having numerous graphical glitches like this. He's on Android
https://media.discordapp.net/attachments/942471573972078662/1054229715126337667/Screenshot_20221218-235217_Azur_Lane.jpg?width=1440&height=648

Is there a fix at all for this?

[pastel escarp]

Can’t log in into my server keep loading

[wheat kestrel]

wifi issue

re open ig

[pastel escarp]

Tried dy can open in other server tho

[sinful yoke]

did he just update his phone or something? have them do a file repair

[digital tree]

He said he already did a file repair

[sinful yoke]

try doing a file repair as well, a file might be preventing you from logging into your account

sounds like he just updated his device then, the update might not be supported yet which causes those issues

[digital tree]

Let me go check

[sinful yoke]

or the device hes using might not be supported, but im certain they all should be, he might want to do a reinstall if he didnt update

[digital tree]

He said his phone is a Samsung A03

[pastel escarp]

Done

[pastel escarp]

I don’t

[pastel escarp]

Still now working tho

[pastel escarp]

Not*

[wheat kestrel]

restart phone?

else redownload al...

also y the tax on al is 30%

wut about u guys...

[orchid karma]

I'm getting "Unknown Error:-1" on the loading screen. This is weird since I literally played AL normally 8 hours ago. Restarting game doesn't work, tried it few times

Worked. Thank you.

[kind saddle]

Thank you. So, i think i've got an idea. I'll try it and tell about results later

[raw aurora]

I keep getting this bug where the game freezes like this but keeps on playing.

[midnight haven]

I'm encountering this weird visual glitch that sometimes comet like thingies would cross the screen like a shooting star watch carefully and you would see it

[hushed idol]

Hello! Could use some assistance here. I’m trying to purchase something in the store; after I press the button it displays this message:

But then nothing happens. Further more, I don’t know what the game wants me to pay from - is there any way for me to manually enter such things?

(The game is only linked to my apple ID, and I checked the settings tab)

[harsh linden]

Does the game still have an issue if you try to buy gems with an iOS phone? The Samsung Galaxy phone I used before has stopped working entirely, and I'm afraid to try with my iOS phone.

[hushed idol]

Not sure. But I just want to know what the game is trying to take money from?

[hushed idol]

Thank you so much, but I already figured it out! It was an issue on my end.

The pop up appears now, but thank you anyway.

[flint plover]

im having a problem with the trade lincence i bought it a few days ago but im missing todays mail

[flint plover]

ty, im going to wait for tonight to see if i get it since the last i have was from the 19th maybe i did claimed it last night and dont remember since reset is now at 11pm PST

[valid nova]

Hey, i lost my account progress when i installed azure lane agian someone have maybe this problem? Is there a chance to get my account back?

[sinful yoke]

do you remember what server you played on?

[valid nova]

Yeah

I even try to add my Old Commander as a friend and i find that account it was avrora serwer

[obsidian haven]

Hey, I also lost my account when i try login to Facebook, but when i try my other email login its not show my progress, i already contact in game cs 8 hours ago.. does it take longer to get a response?

[obsidian haven]

I even spent some x2 in the past, if I had to start over it would make me sad, help

[obsidian haven]

Oke, thanks

[obsidian haven]

Thanks Yostar, you guys are the best

[ripe sphinx]

Hello. I am trying to log jnto my old account but I have a new phone

how do I do this? It wasn’t linked to anything unfortunately

[sinful yoke]

well you need to link it to do so

how did you imagine to log into it on the new phone without linking it to something?

do you have access to the old phone with your account data?

[ripe sphinx]

I have my IGN, server, and guild

I don’t have access to the old phone

[sinful yoke]

please email support though [e-mail] and they can help you recover it, if you made any purchases try to prepare screenshots of the receipts

[ripe sphinx]

Ok I sent an email there already, I’m waiting for a response. But I don’t have any receipts because I didn’t buy anything

[sinful yoke]

okay then please wait for them to help you out

[ripe sphinx]

ok thankyou

Sorry- is this the correct address? This was on the website so I emailed this one

[sinful yoke]

no, [e-mail]

you sent an email to their merchandise customer support so they wont be able to help with it

[ripe sphinx]

ok ty

[ripe sphinx]

Is it possible to find a UID or commander level on my old account?

[elfin laurel]

Heyo, so I recently uninstalled to do a fresh install. Upon completion of the download from the play store, I launched the app, and am met with a black screen after the Manju, Yostar, and Yongshi logos. The main menu just doesn't show up at all. Any help or suggestions?

Thanks.

[elfin laurel]

I am using my Android phone

Its played the game just fine for the last 2 years, but this is new. I uninstalled and downloaded the game again, and I saw a message in the play store ui that said that the game didn't finish downloading.

It's quite odd.

Yeah, I clear cache, force stop, all it does is stay at this black screen with these side bars on it now.

I figured that might be the issue. I am downloading over a different network this time around to see if I can get what I need.

[elfin laurel]

Okay, yeah the problem isn't going away. Everytime I reinstall the game, I get this message:

However, the game still shows up in my phone's apps. Opening it just has it do the same thing is has been doing

Working my way through it now, I'll let you know if anything works. Thanks for the help so far.

[west pike]

how long does al.cs usually respond?

[stone sail]

How do you get other versions like CN? Do you just set App Store loc?

[west pike]

ohhh aight just needed some unbounding but i aint getting responses

[sinful yoke]

they take 1-2 business days to respond

[west pike]

there was someone responding to me but later on it didnt respond to me anymore

[sinful yoke]

they have business hours and business days, please allow them some time

[west pike]

ohhh i see

[rocky imp]

is the new event UR?

[ocean skiff]

Yes.

[rocky imp]

nice

[elfin laurel]

Alrighty, so it would appear that clearing the cache and data of the Google Play Services app fixed the issue. Thanks again for the help!

[grand girder]

Hello, i start playing the game 1 month ago and i usually play on emulator but i also play on my phone, but today when i opened the game on my phone i got a blank screen with enterprise behind and nothing to click, can someone help me what to do?

[ocean skiff]

Have you tried repairing your assets? If not, try that when the game servers are up.

Use the gear icon (top right corner of your screen).

[still ivy]

hello, with transaction failure can i contact here or via the official email?

[ocean skiff]

Email [e-mail]

[still ivy]

thank you, will do.

[still ivy]

Thank you WhiteFoxy for the help, the problem was solved. thank you very much for you help.

[carmine hedge]

So they do actually respond? I just had a transaction failure as well

[still ivy]

yes i ordered a $40 option and my money was wired but no in-game gems were added. a few minutes later i received my money back and tried again with the purchase this time succesfully.

[swift maple]

boss defeated, but attack time limit reached

kinda softlocked

cant retreat

[sinful yoke]

restart the app

[swift maple]

aite

oh wow it worked

living in 2022 and i still dont have the brain cells to turn it off and on again

tysm

[native trellis]

anyone else have big issues download the new update? it's basically not even downloading seeing how slow it is

[ocean skiff]

Do you get any error messages, or is it just a slow download progress?

If it's a slow download progress, restarting your router might help.

[toxic lotus]

Is this for just the main secretary or all of them?

[elfin relic]

Im getting Error Code:5 for voice updates

Im using BlueStacks and this isnt an issue several updates ago

[ocean skiff]

Have you tried repairing your assets?

[elfin relic]

yep

didnt do anything

also I doubt there is anything to repair

its still at v1

since I last tried the uninstall method

[ocean skiff]

I was able to download the most recent voice update on an Android based device, so the issue is probably related to your device, your game installation or your Internet connection.

Please check that your Internet connection is stable first. Restart your router if possible, or use a VPN.

If the above doesn't work, you might want to check that your device has enough space to download and store the updates (Bluestacks should have an auto-expand storage option).

[elfin relic]

Internet connection should be a ok

since its fine on my phone

and I have no issue with other type of downloads, just the voice alone

as for storage I'll need to check

yep there's still like 30GB free space

so yea, no idea what's wrong

[ocean skiff]

What version of Android are you currently running?

[elfin relic]

damn thats old

[ocean skiff]

Android 7.1 should be fine.

I'd recommend trying a fresh game install once again, but make a new Bluestacks instance first. Install the game there.

[elfin relic]

well I'll be damned

i'll try that tmr

well I say tmr its already 2am

so uh, today morning

gn

and tq

[narrow pike]

yo I got an error message saying "Unknown Error: -1"

anyone here know how to fix it? I tried fixing the assets but nothing happened

[sinful yoke]

relog into your account bind through the left buttons

[narrow pike]

thanks!

[autumn fiber]

Having troubles trying to purchase gems: getting or-pmsa-35 error everytime recently, tried putting card info in again and again, but its still happening restarted phone (android) but still
should I write about it customer support or is it occured to other ppl and have they found solution?

[carmine hedge]

Bought the Christmas room theme, didn't receive the items?

[normal radish]

Why my game goes dark like this?

[topaz shuttle]

this keeps going down

[long lynx]

I’ve been having the same problem. I know I’ve completed clear stages more than 20 times, but once I back out of the app, it always resets back to 4. I had to start back at 4 twice for the 10 clear challenge simply because I backed out of AL for a moment. And now I’m starting again at 4 for the 30. What gives?

[midnight haven]

This has been happening for a long time to me, I'm only reporting it now cuz I'm getting annoyed by the glitch

[royal elbow]

I am having a similar problem where I can't buy anything

[tacit monolith]

why do I keep on manually logging in everytime I open the game?

the user agreement always shows up like I just reinstalled the game

I'm using BlueStacks 5

[topaz shuttle]

ive done it atleast 20 times just wasting my time

[sharp crest]

oh thats a weird bug, went from 11 to 3 upon reopneing

[tacit monolith]

this one

[grim herald]

You should use N32

N64 doesn’t work as well for Azur lane

[tacit monolith]

ohh I see

yes

I'll go back to n32 and thank you

[abstract fog]

So I bought some gems just now but they are not showing up in my game, ive closed and opened the game but they still wont appear

[tight siren]

I’m having the same issue

I got a receipt from apple and checked my bank

Yea thanks I’m doing that rn

[tacit monolith]

It works, thanks!

[grim herald]

Np

[elfin dust]

Привет. Тут есть русскоговорящие?)

[carmine hedge]

#international-port

[elfin dust]

Мне нужна помощь техпотдержки.

[carmine hedge]

Лучше написать на английском

[carmine hedge]

Тут можешь найти русский неофициальный сервер (просто так написал)

[elfin dust]

Lost a gaming account. Server: Lexington. Nickname: HotSnow. How do I regain access?

[elfin dust]

Чтоб еще правильно написать, а то не поймут.

[nimble jackal]

I have the same problem

Please help us

[sinful yoke]

did you bind it @nimble jackal @elfin dust

[nimble jackal]

Yes

[sinful yoke]

do you know how to login with the bind and retrieve your account or do you need an image guide to help?

[nimble jackal]

When I try to login, it takes me to the tutorial

[sinful yoke]

what server do you play on?

[nimble jackal]

Before?

Amagi

[sinful yoke]

are you logging into amagi currently?

[nimble jackal]

No, is that why?

[sinful yoke]

yes, you need to make sure to login to the server you play on as all servers have unique saves

[nimble jackal]

Yes it worked

I'm so sorry

I thought the servers are same

Thanks for the help

[sinful yoke]

no worries

[ocean skiff]

@topaz shuttle @long lynx Just to keep you updated: This was reported as a bug and will be fixed later according to the developer.

[ocean skiff]

Were you able to fix this? If not, clearing app cache comes to mind.

[elfin dust]

No

[hardy bane]

is it normal for your game to just go back to the loading screen at a random time

it said "update complete" and everything was normal again

[steep blaze]

bought gems didnt receive it

[ocean skiff]

Contact support at [e-mail]

[ocean skiff]

Sometimes the game needs to download critical updates/hotfixes. This will make the game restart itself. Normal.

[steep blaze]

[royal elbow]

No unfortunately that didn't do anything

[wet spruce]

I need some help. I lost my account after the app suddenly deleted and now I've lost my progress and stuff and I have to start all over again. I sadly didn't bind my account but I want to see if there's another way I can get it back again. Can anyone give me some advice?

[ocean skiff]

If you can prove that you own the account, support may be able to help you. You'll need basic account information such as name, level, UID and server. Support may also ask for additional information if required.

You can contact support at [e-mail].

[ocean skiff]

It may be an UI glitch of some sort, or perhaps the Play Store refuses to load.

Try clearing the Play Store app cache. If that doesn't do anything either, force stop the Play Store and log in again.

You can also try reinstalling the Play Store and the game.

[spice rivet]

is there any way to directly dl the "android>data" files?
ingame downloader kinda slow since it has to dl like 15k small files

preferably already in .zip

[royal elbow]

None of that worked

[sinful yoke]

please contact customer support to recover your account

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[royal elbow]

I already tried that

Phone and it's android

[elfin dust]

Итак мы имеем бесполезную группу не способную оказать никакой помощи русскоязычным игрокам.
Засим - прощайте дятлы, и без вашей support, разобрался.

[royal elbow]

Yep

[torpid gull]

hello, I have a problem that I can’t enter the game yesterday everything was fine, but today when I try to log in I have an endless download on my phone and on the emulator.

[royal elbow]

I'm able to get past this part and then it's the other screenshot

[torpid gull]

redmi note 11 and mumu app player

[royal elbow]

Yes

I can close the window And it goes back to the game Saying payment cancelled

Just this

[ocean skiff]

Are you 100% sure you uninstalled the Play Store?
Uninstall it, or uninstall any updates you downloaded for it. Your issue hints that it's the Play Store to me.

Clearing cache is different to uninstalling updates, and different to uninstalling the app which could be outdated.

[ocean skiff]

Do you see any errors or it's just a slow download progress?

[torpid gull]

just a slow progress

[ocean skiff]

It's your Internet connection. Restart your router, or try a different network.

[torpid gull]

rebooted the network, still the download seems to be endless

[ocean skiff]

Give the game sometime to download the updates. If the update is slow but still progresses, there's little that you can do, other than trying with different networks. For me, it did take more than usual, but I just waited.

[torpid gull]

just checked with mobile internet, everything works on mobile

[autumn fiber]

But is there any solution how to fix that or-pmsa-35 error?

[ocean skiff]

This is a Play Store specific issue, yes, as Snowyamur says above.

[royal elbow]

Well I appreciate you Trying to help

[ocean skiff]

So you're not even downloading the game, you just can't even get in.

Again, network issue. Perhaps your network is just busy? Have you tried a speed test?

[autumn fiber]

Aww i just gotta clear playstore cache until maybe works

[torpid gull]

well, since everything works on the mobile Internet, maybe with the network what is wrong, although I already rebooted it

[ocean skiff]

The error being discussed here could also be related to an invalid payment method according to what I read. Perhaps double check this.

[primal field]

i cant enter the game, says "unknown error: -1"

literally just says that....

[ocean skiff]

It's an authentication error. Re-authenticate with one of your binds (log in with Twitter/Facebook/Yostar again).

[primal field]

checked and it seems i need to relogin, problem is that i have two emails and i forgot which one i used to make the yostar account(i use yostar)

can i just try both and see which works?

aight nvermind, i got the email right the first time, thnx

[autumn fiber]

Checked, card is still working; the worst part is that error came out nowhere and doesnt wanna go away

[ocean skiff]

Either your Google account no longer likes this payment method, or your bank is refusing transactions. Some banks block transactions when there is suspicious activity or activity that they consider unusual. In such case you'll have to call them.

It is also possible that something in your Google account is wrong, but I don't know how could I help you solve this. You could try making a new Google account and see if the problem also happens there.

[royal elbow]

I was able to fix it thank you all for your help

[autumn fiber]

Thank you @ocean skiff and @carmine hedge for help, will retry one time more and then write to Google support

[ocean skiff]

Could you please share your solution for us to help others in the future?

[royal elbow]

It was a problem with card and my bank app So had to read add my card to the play store and And when I tried to buy something I Changed the card with the arrow

It might have been a problem exclusive to me but who knows

[ocean skiff]

Most likely invalid payment method, yep.

[royal elbow]

Yeah it seems that way and I don't know why I think it was still valid just a mess

True

Technology never works the way it's supposed to

Yep anyone thanks again and have a nice Christmas

[echo lodge]

is there a way i can install this on the integrated windows 11 android emulator?

[ocean skiff]

If you're an experimented user, you can try with Android Debug Bridge.

If not, I honestly wouldn't even try. The Android sub-OS that Windows 11 has is still in very early development and not all apps are supported. There's no reason why an average user would use it at this time.

[kind matrix]

Sorry, I'm having a problem with my Facebook account connected to Azurlane. I can't log in with Facebook because my Facebook account has been suspended. So I was wondering if I could disconnect from Facebook (I'm currently logged in with Twitter) and sorry for my poor English.

[digital sapphire]

is there a way to purchase gems if the game's not available in my country?

[ocean skiff]

With a VPN and perhaps a valid payment method.

[wispy turtle]

Hmm have the same problem i make an jp google acc with vpn but i cant pay for the gems man

[lucid wigeon]

always stuck on announcement... only happens in my emulator

[sharp crest]

use the 32-bit instance of bluestacks, ur using the 64 bit instance, also this channel (i believe) is only for officially supported systems, not emulators

[wet glade]

I cant purchase gems. The game is not available in my country and VPN doesn't work either. Is there another way to fix this?

[quick storm]

Have an issue. I bought both 2023 bags, and the 2022 box rerun. I told the game to open all three. It opened the first one, and then the game crashed, and when I reloaded and logged back in, it said I had opened all three, but only showed the goods for 1, and at that, it showed me as winning LangleyII, but she is not in my dock.
Washington server: UID: 269541825

Can this be fixed please??

And was charged for the three items as well.

[sharp crest]

emulator=/=android

[sinful yoke]

I mean emulators count, but theyre not officially supported

therefore theyre way more prone to breaking

so emulator support in this channel is entirely up to whoever is helping and their knowledge on emulators

[hard moth]

But it isn't like mentioning emulators gets you into trouble or what not? because all I know is that some games really hate it if you ever mention emulators and can get you banned

[sinful yoke]

please contact support, email [e-mail] theres a lot of data issues (and your purchases) going on here and they can fix it up for you

[sinful yoke]

here its fine, but emulators experience more game breaking bugs than officially supported devices so sometimes they cant be helped as much as we’d like

[quick storm]

Ok, will do. Thank you.

[hasty flare]

so i'm switching to a new device, how to transfer the data? there was the yostar acount thing right?

[sinful yoke]

check pins for a detailed step by step on binding and logging in (it is images)

if you have any further questions, feel free to ask

[crisp vine]

Is it possible to find my UID if I do not recall it? I am able to recall my username and server, but not my UID.

Problem is I have been emailing them :c

The issue is that basically my account linked to my Azur Lane account is deleted

And Yostar customer support said they need proof of my account that was linked being unrecoverable

Twitter

Dumb decision but can't go back in time and change that

The Twitter account? Yes

Yes my Twitter account was bound to an email

My Azur lane account was not

Yes I'm aware

But I would have to login to my account to be able to make that change right?

Sad

So you're saying it wouldn't be possible to recover the account and log back in ?

[sinful yoke]

yostar is not going to give you your UID

just tell them you dont have it

[crisp vine]

I have

[sinful yoke]

no, it sounds like theyre asking for proof the account is irrecoverable

all you need is a confirmation of deletion of the account

the social media I mean

[crisp vine]

Yeah...

Unfortunate thing is I deleted the account over a year ago

[sinful yoke]

typically you should receive an email when you agree to request deletion, so try looking around for anything regarding it

[hard moth]

don't most social media send an email regarding deletion?

[crisp vine]

Hmm let's see then

Thanks for reminding me

[sinful yoke]

how else would you get confirmation its deleted otherwise

email is the only way, but if you deleted that specific email or others similar then its possible it might not be recoverable
you would likely have to jump loops with twitter trying to get a new confirmation

[crisp vine]

I'm getting warmer

I've got an email from April 2021 saying that my account has been reactivated

Not what I was looking for but definitely gives me hope

I also did find out my Twitter account had an email change

interesting

but idk can't recognise the email address i supposedly changed it to

Still checking emails

Idk worst case my account got hacked

Unfortunately wasn't able to find an email confirming the deletion of my account, strangely enough

But at that point the email for my Twitter account was changed to an email address I do not recognise

Good idea

I'll screenshot it really quickly

Just gotta hope I can get a quick reply

Nah I've got pretty good history with 'em

Plus they just emailed me back 5 minutes ago

We shall see if they can force bind now

At least I've determined that my Azur Lane account does still exist

Oh fuck me dude

Apparently my Azur Lane account has never been bound to a Twitter account with that username

According to AL Customer Support

Could be because the accont is probably deleted/has a different handle now

I might have to pull the whale card

[solemn patio]

I recently found my old account back and am hoping the Azur Lane support centre helps me

its been like more than 1 or 2 years since i played

and i am 100% sure its mine due to the IGN and comment

hopefully from what i remember is correct enough info for them to help me recover it

[solemn patio]

BEST TECH SUPPORT AND CUSTOMER SUPPORT

got my account back, Thank you to whoever is working today, BLESS YOUUU~!!!!!

[neon igloo]

help

[ocean skiff]

This bug was already reported here: #bug-reports

When you encounter issues that require changes in the game code to be fixed, please use #bug-reports. Only use this channel when you have problems that appear to be specific to you.

[crisp vine]

Tfw Yostar customer support keeps telling me that none of the usernames of my old twitter account i provided were the username of the twitter account bound to my Azur Lane account

i literally cannot

like bro the account is deleted how do you want me to verify that it's my account?

[ocean skiff]

Was your account suspended or deleted?

Suspended accounts can still be seen, except the tweets and all things they posted become unavailable. Eg: https://twitter.com/_sironora_

If your account was deleted, then it was deleted by you. You are always recommended to unlink your Twitter account before deleting it. Proving that your account existed would be very hard.

All I can recommend to you is be more careful next time, if you use a Twitter account to sign into other apps and sites, don't delete it right away. Unlink it before deleting it.

[latent imp]

Why fleets have different move area?

[solemn patio]

im guessing your second fleet has the smaller move area right

[lyric lodge]

It's based on the SPD of your ships...

[carmine hedge]

When is it gonna load

@ocean skiff can u help me

[hard moth]

Be patient. It's christmas and a lot of people are probably not in the mood rn or are asleep

[sinful yoke]

restart the game and try again

[mortal hill]

I’m sure that there are a lot more people playing Azur Lane who are outright skipping all of the cutscenes for the event. The most likely reason for this is that the there are too many cutscenes for the event and they go on for too long. Each event map seems to have five cutscenes two of which play before I can even start playing on a map. If people are skipping the games cutscenes then the developers are doing something wrong.

[fiery thunder]

my winter swim suite package didn't come through, l have paid for it and i have the recite, please fix this.

[shrewd moat]

I have the same exact issue, the transaction shows on my bank account, however google doesn't. Could I get some help please?

[dapper peak]

Already restarting twice and i still can't get this

[lime latch]

why the price $9.99 for 600gem with RM39.99 but the battle pass $9.99 with RM43.99???

[shrewd moat]

Update, I got the money back somehow and was able to buy the pack.

[brisk timber]

Hi guys, for some reason my azur lane wont retrieve its latest info and i cant open it. It says to check my internet but its on

Any solutions?

[ocean skiff]

Internet being connected does not equal Internet being free of restrictions or free of issues. The game may still be unable to establish communication between your device and the game servers, even if you have access to the Internet.

Try with a different connection, such as a VPN or mobile data, or check your router settings at http://192.168.1.1 to make sure your router is configured properly.

[raw aurora]

excuse me, I kept getting this error message each time logged into the game, what should I do?

[ocean skiff]

Are you using Bluestacks?

[raw aurora]

I am using Nox at the moment

[ocean skiff]

Could be emulator-related. Try making a new Nox instance, or try with a different emulator.

Before doing so, try to repair your assets.

[raw aurora]

already tried repairing assets, it always comes out with no faults

currently i am trying it on a different type of emulator

[brisk timber]

It worked yesterday also mobile data dont work where im at currently

Ill try the vpn once i get too desperate so thx

[idle comet]

I need help this keeps popping up every time i try to login

[sinful yoke]

relogin with your bind on the left side there

[idle comet]

Thanks

[frail path]

I purchased this pack and it gave me an error. I tried restarting the game and it said the purchase was successful. I didn’t receive the items and checked apple if I was charged. I was charged the 30 bucks but my stuff isn’t in my mail.

[sinful yoke]

please email customer support regarding the purchasing error and they will send you the missing bag

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[frail path]

Thanks

[slow cargo]

I cannot login to the game and it always keep going like this. Does somebody know why?

[slow cargo]

Noted. Thanks

[terse horizon]

i have a bug when i download brests new l2d it doesnt show up and softlocks my entire game

it creates an infinite loading screen and i have to uninstall and reinstall

it wont let me go to settings just gives an inifnite loading screen

i reinstalled i just dont want it to happen again lol

had it before

i can attempt to recreate it for you to see if we can get it fixed

i bought brests new skin then went to secreteries then downloaded the l2d for it, switched over and her skin doesnt appear it wont let me switch to another secretary and changing any of the screens produces an infinite loading

thats pretty much it

how do i report it in?

cant post there

i appreciate it just did

or at least ii think i submitted properly i dont see it

ohhhh okay i gotcha so it gets submitted to the mod team then if they can produce the bug it goes in known bugs?

[hazy flax]

i can't start my game for some reason
it's just black screen

tried reinstalling

didnt work

running on mi 11i

[open shadow]

I purchased gems, the backend payment cancelled during purchase but I was still charged. I assume I should just contact Yostar support to receive the gems?

Thank you!
Merry Christmas

[hazy flax]

it is up to date

[hazy flax]

yes

black screen

[scarlet sparrow]

Yesterday, I had issues starting up Azur Lane on my iPhone 13 Pro Max, it kept telling me it didn't recongnize the current version and to try again. I tried several times, and even deleted and reloaded the game and was still getting the same error, and unable to get to the sign on screen. I finally figured out that my VPN was glitching out, and causing the same issue with other service based apps. So I fixed that, and then was able to get to the sign on screen after the data load. I bound the game to either Facebook or Apple, but when I signed on, the game starts from the very beginning. How can I recover my data? I've been playing since October 5, 2019, my iOS is up to date too.

[scarlet sparrow]

I logged in at the main menu screen that comes up once the game starts and gives you four choices to log in from.

I chose Apple first and that didn't work, then I chose Facebook.

I logged in at the main menu screen that comes up once the game starts and gives you four choices to log in from.
I chose Apple first and that didn't work, then I chose Facebook.

Sorry, no Facebook didn't work, though AL is listed in the Facebook Apps on my FB account.

[silver pawn]

my phone got stolen a couple weeks ago and I have everything but the UID for my account, am I fucked?

[scarlet sparrow]

I have, thanks!

[harsh brook]

Hello sorry for the bother,

I bought a pack on the wrong server by mistake, wasnt really paying attention, but i am affraid to ask for a refund as i might get my "main" server to get banned when i dont want that, is it possible to get our account reset on a specific server ? or its global for the yostar account ? (i'm also affraid for the AK account)

[silver pawn]

I have, was just wondering if noy having the UID made me fucked

[void thorn]

If the account was bound to an FB, Twitter, or Yostar, and you're the owner of either of those, then you should be fine.

[cloud cove]

My AL account was bound to a twitter account that now not only no longer exist, but the username was taken by someone else. i plan to bind this account to a new twitter account, but could not unbind the old account

[pseudo drift]

My phone wont vibrate when a mission is complete (like i finished 12-4 and didn't recieved a vibrate notice. keep in mind that 'combat end notification' is turned on and the app permission is enabled) this started when i updated my phone software back in dec 5, my phone is samsung. This is the 2nd time it happened, the first time was 1 yr ago

[cloud cove]

Yes

[spare latch]

Hello! Where can I report if I my card was carged but didn't recieve the gems I purchased?

[unborn ember]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[calm sphinx]

finally found out why phone was lagging while playing AL... the game booster setting has a max 240 fps which was default for my apps, but AL only supports 60fps so it actually makes it laggy af

[silver pawn]

I got my account back. I hadn't bound it to any but they just asked me some questions that really only I should know including specifically who I oathed and nicknames. It's now bound to a yostar account. I don't wanna risk losing my fox girl collection again

[zealous herald]

Why ı can't buy weekly free pack. I don't understand.

[ocean skiff]

Use your EXP packs and try again.

[zealous herald]

Sorry but what is exp pack ?

Some look like book?

[zealous herald]

Okey I did it

ı have 3000 pack

limit

[wet escarp]

wow

[rocky jungle]

So u should use them

[zealous herald]

thx for help me

[nimble torrent]

How would I go about getting gems that I paid for but haven't received yet?

[wind granite]

/role

[carmine hedge]

name is a required argument.

[wind granite]

/role cosplay

[carmine hedge]

No self assignable role found that matches criteria.

[wind granite]

F

[sinful yoke]

peek what channel you’re in rq

[nimble torrent]

I clicked the help button and typed in my info and I haven't gotten/heard anything back yet

[wind granite]

/role cosplay

[carmine hedge]

No self assignable role found that matches criteria.

[wind granite]

PERKELE

[sinful yoke]

hello

[sinful yoke]

when did you send them the message? usually response time is 1-2 business days at minimum

[wind granite]

Hello

[sinful yoke]

@wind granite this is not #bot-spam and you cannot assign that role

[wind granite]

Sorry

I forgot

[nimble torrent]

I messaged the person a little over 30 min ago

[wind granite]

Plus can someone help with the role ?

[sinful yoke]

read the channel description of #cosplay

[wind granite]

I did

[sinful yoke]

okay, you will be accepted or declined when staff get to it

[nimble torrent]

If I don't receive them in a couple days should I come back here?

[wind granite]

Okay

[sinful yoke]

if they dont respond in 2 business days, send them another message or send them an email

[nimble torrent]

Ok thank you for your help

[sullen sand]

Need help... I lost my account I tried login with yostar but It didn't work

[sinful yoke]

what server do you play on?

[sullen sand]

America

[sinful yoke]

your in game server

amagi, lexington, etc

[sullen sand]

Oh I don't remember where I used to play .-.

Lexington maybe

The last time I logged in was like 7 months ago

Kawaamakari need help .-, I just lost like 3 years collecting ships

.-.

[sinful yoke]

make sure you’re logging into lexington, it will default to amagi

[sullen sand]

OMG

I have my account again

😄

Thanks kawaakari

I was really scared D:

[calm sphinx]

How to reduce lag lol... sometimes it's completely fine during battles but sometimes during arbiters or maybe heavy gameplay the game lags so badly ... Idk what's wrong with my phone as it's quite new, android 13 too, the ram shd be fine too

[ocean skiff]

If you already tried closing other apps when you run the game and if you are certain your device is fairly modern, you most likely can't improve performance any further. Some mobile games will always lag because of hardware and software limitations.

A mobile phone is not a gaming PC, and even gaming PCs will suffer from lag if you put too many objects on screen.

[calm sphinx]

yea tru, but the thing i found out is the inconsistency of lagging even if i do the same stuff (closing background apps)... sometimes it works fine tho

[molten bear]

Hello I got a problem with my log in
I always played the game on my PC and I made sure to link it with my Facebook. I recently got a new phone and downloaded the game onto it. I used Facebook to login and when it asked for authorization it even said I previously used Facebook to login. But when I gave the authorization all of my data was gone and I'm having to start over. I don't remember my uid or which server o was on but my Facebook is Maison Mightys. Just wanted to know if the data can be restored

[sinful yoke]

data is unique per server so you can log into each server individually or press the account scan button at the top of the server list and it will tell you what servers have what accounts

[sinful yoke]

60fps can be very laggy, do you use 60 or 30?

[molten bear]

I checked the servers and unfortunately there is only data from when I went through the tutorial again thinking it would go back to my account. Looks like might have to just start over

[ocean skiff]

If what Kawakaari said doesn't apply to you, then logout and login with the right Facebook account. Accounts never lose any progress if they're linked to a Facebook, Twitter or Yostar account. You're most likely using the wrong account.

[sinful yoke]

try restarting your phone and try logging into facebook again, sometimes it doesnt load properly the first time

did you only bind with facebook?

[calm sphinx]

Yea I use 60

[ocean skiff]

Change the setting to 30. This will reduce stress for both your battery and the game itself, which could theoretically make things smoother.

[idle ledge]

Hello, I have tried to connect my account via bluestacks but didn't manage to do so, I am just getting an error message: 100303

[ocean skiff]

Does the error keep happening if you try again?

[idle ledge]

Yeah, an old message says the code expired, but well... I didn't get any other codes via mail

[ocean skiff]

Do you have any mobile devices? If yes, are you able to log in there?

[idle ledge]

Yes, problem also seems to be that I logged into a quite old account I couldn't recover when reinstalling on mobile some time ago. It also showed that it also is connected to my yostar. Both accounts are on the same server

[ocean skiff]

The error could be related to Bluestacks. Try making a new Bluestacks instance and double check that no software is blocking Bluestacks (such as antiviruses, firewalls, etc).

[idle ledge]

wdym by "instance"?

[ocean skiff]

See here: https://support.bluestacks.com/hc/en-us/articles/360052834092-How-to-create-and-manage-instances-using-the-Multi-instance-Manager-on-BlueStacks-5

We want to create a fresh instance of Bluestacks in this case. Don't clone the existing one.

[idle ledge]

Alright, I'll try

[idle ledge]

I am back on the old account now, even tho I tried unbinding it from my account before

Logging in from my facebook binding puts me on an entirely new account

[ocean skiff]

Did you select the correct server?

[idle ledge]

Yes, Washington

Also... I tried logging in on the webpage (https://yostar.store/account/login#recover ) and the mail the two accounts are bound on (which is also shown as bound to ingame) supposedly isn't connected to any account

[ocean skiff]

I believe the store and the game use separate accounts.

Were you unable to link your accounts in the new Bluestacks instance?

[idle ledge]

I was able to link the accounts, but I linked to the old account that I disconnected and also failed to connect to on mobile device a few months ago

[ocean skiff]

We're talking about a Yostar account that you connected, right? An email address? or Facebook?

[idle ledge]

Yes, we are talking Yostar. I've also tried facebook, but it didn't work, too. It's not important how it works, I had both accounts linked, but I just get to different accounts when connecting to the yostar account on mobile and on bluestacks

[ocean skiff]

Yostar Support should be able to fix this for you, but before you contact them, I'd recommend to make a Twitter account and link it to your currently active AL account for a few days.

Once you do this, you can ask Yostar Support to unbind your conflicting Yostar accounts.

Email: [e-mail]

[idle ledge]

Alright then, thanks for the quick help

[crisp wagon]

So I'm trying to log into my account and I binded it with my yostar account and when I log in I get the tutorial even though I had plenty of ship even some ultra rares

I even have my in game name if that helps

[void thorn]

Are you making sure you're logging into the correct server.

[quartz glen]

Where can I get help about refunds? Is this the right channel for it?

[ocean skiff]

For refund inquiries, contact the Apple App Store or Google Play Store.

https://support.apple.com/en-us/HT204084
https://support.google.com/googleplay/answer/2479637

You can also contact Yostar Support at [e-mail] if Apple/Google cannot help with your refunds.

[quartz glen]

Yeah, I was a bit afraid of doing the refund through play store and being banned

but I think that's the way, then?

I haven't spent any of the gems yet

[quartz glen]

Ok! thank you

[errant moss]

guys im having troubles logging into the game

it kept loading and loading

my internet is fine

[sinful yoke]

try restarting your phone if you havent

[errant moss]

aight imma do it thanks

[errant moss]

HEY IT WORKED THANKS SO MUCH

[hard zealot]

Why when buying gems i appears me on HKD instead of USD?

Also can i buy gems with google play giftcards? (New to buying stuff in-game)

[wicked crest]

goomornin! i need help - i connect my twitter and facebook to aaccount but i delete those and how can connect new ones. also how can i change my mail?

[wicked crest]

whats an tech support email?

thx !!

[ocean skiff]

Two possibilities:

1. Your Play Store account was probably created in Hong Kong, so you are using Hong Kong Dollars instead of US Dollars.

If you want to fix this, check this article:
https://support.google.com/googleplay/answer/7431675

2. You are being charged in US Dollars, but think you are being charged in HKD because your receipts show that you bought items from "YOSTAR (HONG KONG) LIMITED". In this case you are being charged in US Dollars and there's nothing wrong.

And yes, you can use gift cards to make any transaction within the Play Store, as long as the Play Store supports such transaction.

[finite mango]

excuse me. I have bought a winter event a pack but i didnt receive it and my money still lost. How should i deal with it ?

[spiral summit]

i had something like that once with one of the packs, went to buy it again and it corrected itself

[finite mango]

whut ? but i already paid once now i have i paid for another ?

[spiral summit]

no, ill explain what happened to me. i went to order a pack, the google payment went through but the game showed transaction failed. i still had the option to buy it so i opened it back up and when the google payment screen popped up i cancelled it and the game detected my previous payment and it went through

[ocean skiff]

#tech-support message

This should apply to you. Contact Apple. If Apple cannot help, contact Yostar. Links and emails are above.

[finite mango]

ok tks for your help, hope it will success

[sinful yoke]

contact azur lane customer support and they will send you the missing item

their email is [e-mail] and they should respond within the day

[cosmic crescent]

What azur lane staff member can I dm to report lost account? I had my accounts linked and never disconnected and now I suddenly can't log into them.

[ocean skiff]

None of them. You are supposed to email [e-mail] if you lost your account.

Make sure you use the right accounts before contacting them, maybe you're using wrong accounts.

[cosmic crescent]

Nope not at all. Got this as proof that one of my emails have been/were connected and not connected for whatever reason when I haven't touched the game.

[ocean skiff]

Do you receive any error codes when you try to log in?
Did you select the correct server you played on?

[cosmic crescent]

Yep I played on Avrora and it did the tutorial thing.

I had it linked to 3 applications plus my apple account but I currently use android.

So my best bet is getting my old iPhone to see if it's still connected but even though I had 3 other instances connected and now their mysteriously not connected.

[ocean skiff]

Your iPhone should have access to your account. If you are able to recover the account, simply connect the other accounts again.

Check that no one has access to your devices, emails and social media accounts just in case.

If your iPhone has no access to the account either, contact Yostar Support (email above).

[rough basin]

Hi! I've purchased both Winter Swimsuit Lucky Bags but did not receive contents of those packs.

[ocean skiff]

Check a few replies above.
#tech-support message

[rough basin]

okay, thanks!

[scenic horizon]

I just retired a UR Bulin but i didn't get 12K gold why?

[lyric lodge]

You get 12 coins. No idea where you got the K from.

[proper ruin]

YOU WHATTTT

[mossy quiver]

Hey wondering if this is the right place to ask and/or if my account is lost; I got a new phone today and downloaded azur lane and accidentally started up the tutorial, making a new account. I exited out and tried to log in using my email for the yostar account but it looks like I never linked my email to my original account in the first place. I realized that was the case and then tried to log on using my old phone but after putting my email in it just took me to the new tutorial account that got made on my new phone

Now both phones log into the new account and it doesn't appear as though my old account was linked to anything, is it irretrievable now?

[upbeat crescent]

Next time you launch the game, hit the "Change Server" button at the bottom and see if you're just being defaulted to the wrong server. You'll see a little person next to any other server you have characters on. Since you're on a new phone and the game has no play history, it might be defaulting you to one of the "Hot" servers.

[young badger]

When I start up the game it gets stuck with the menu and startup UI on top of each other, does anyone know of a fix?

[ocean skiff]

Restarting the game helps when things don't want to work as they're supposed to. Try that.

[young badger]

First thing I did, thanks for trying though

[ocean skiff]

What other solutions have you tried?

If the game does this every single time you restart it, then that suggests that something is broken. Try repairing your assets before logging in, using the gear icon located at the top-right side of your screen.

If repairing your assets doesn't do anything, you can try checking your Internet connection. The game requires a stable connection and if your connection is not stable, you could face issues similar to this one.

If none of the above works, the last solution would be reinstalling the game. If you use a real mobile device such as a phone or tablet, reinstalling the game should be enough. If you use an emulator for PC, you can remove your virtual machine (instance) completely and make a new one. Then simply download and install the game again, preferably from the Play Store.

[young badger]

I’ll give those ideas a shot, thanks!

[hasty jackal]

what does "unknown error: -1" mean?

[ocean skiff]

It means that your authentication token expired. Log in via Twitter/Facebook/Yostar again to fix this.

[hasty jackal]

Oh really? Never had this error msg before; cool, thanks...very much appreciate it

[glossy chasm]

How can I fix this without using mobile data? Azur lane have completely broke on any wifi I use.

[ocean skiff]

What are the other Wi Fi networks you tried?

Public networks may have problems sometimes, they may have restrictions so people don't abuse them. You might want to try on a private network instead.

If you already tried on private networks, the problem is that your phone can't communicate with the game for some reason. Whatever reason that is, it's not the game itself causing it, but rather your client, your phone, your network configuration or device configuration.

Try on a different device if that's a possibility for you, or reinstall the game completely. You can also try VPNs.

[lament cloud]

Hi, dunno if this is the right place to ask, but iirc there are official Yostar staff members on this discord, so here I try :
I was in the middle of some discussions with the al.cs support, and I suddenly couldn't reply to them anymore, as I received an automatic response saying my mails were blocked by their anti-spam filter. Of course, there is absolutely nothing wrong with the mails I'm sending, or different than usual. Is there an issue on their end and I need to wait, or is there something else going on ? I already tried to resend a mail a few times since this morning (8h ago), without success.

[ocean skiff]

What emails were you sending?
Always wait for them to reply. If your issue is legitimate, you can try contacting them again with a different email address, but wait for them to respond.

[lament cloud]

I was simply sending them a reply to a question they asked

the details of the automatic reply I received (google translated, from chinese) :

[ocean skiff]

Did you attach files? It sounds like they asked for files and those files were identified as spam for some reason.

Re-send your message, but make sure your attachments are not something that a machine would consider strange. If you were asked for image proof, use commonly used image formats, such as JPEG.

[lament cloud]

Zero file, only text. And reading the mail again, I fail to see even a word that could have triggered a spam filter

[sand shale]

I purchased the 40 dollar gem option, and it buffered and then said that I already purchased it and added the gems. I didn’t purchase it already, and I wasn’t charged for it. I don’t want my account to get banned or mistaken for hacking, what should I do?

[ocean skiff]

Check your Google Play Store or App Store transaction history, your payment most likely went through.

[sand shale]

Ok I checked it and it said it was pending. Thank you for your help

[ocean skiff]

I don't think the staff here will be able to help you out with this, but you can wait for them to reply if you want.

I'd recommend keeping your phrases simple and straightforward, as simple as possible. If that doesn't work, use a different email address as mentioned earlier.

[glossy chasm]

I'll try redownloading it again, I usually use private home wifi anyways so maybe that will work. I'll see if I can download it on my PC to fix it

[livid rose]

Not sure if this is a glitch or not. I have HMS Brest’s latest skin. Her special touch on screen has her say her dialogue. However in the Archive>Details section in her profile, the special touch button says “coming soon”. Is this some kind of glitch or bug?

[tame gale]

if i ever bind yostar if reusing my original yostar email doesnt work, i got a backup email

Ive got backups for everything

[lyric lodge]

PR ship lines unlock based on dev status. Special touch is 30 IIRC? So no, not a bug.

[feral moth]

tried to refill my gems via play store but kept getting declined, I have sufficient play store credits btw, any solutions? never get this problem before

[ocean skiff]

What error(s) are you receiving?

<@&472236072743600148> Thanks, sorry for pinging y'all

[stray coral]

[peak pike]

idk if this is the right place to ask but I've already written an email 7 hours ago and still got no reply, so in a few words the issue I have is that when my game automatically logs in with my Yostar account and I select the server on which I already have an account it sends me to the initial tutorial, I tried logging out and logging in again and it let me access my account normally, but when I logged in to play later it sent me to the tutorial again, i have realized that a solution is logging out and in again everytime I wanna play, but it's kinda annoying to have to wait for the verification code everytime and I have already needed to request 11 verification codes just today.

How may I solve this ?

[feral moth]

sorry for the late response, it turns out after clearing play store cache all back to normal

[ocean skiff]

It sounds like your client fails to save your information, or your information is deleted when the app is closed. This can occur for a variety of reasons but here is what comes to mind:

1. Your device is configured to clear data: If your device is configured to clear data, you will have to change your device settings.

2. Apps that clear data automatically: Sometimes devices come with apps that automatically clear data to optimize performance. Uninstall those apps, or configure them so they don't clear your data automatically.

3. Your client simply doesn't want to remember you for unknown reasons: If the client simply doesn't want to remember your Yostar account, you can try linking a Twitter or Facebook account. If you don't use social media, you can reinstall the app and see if the problem goes away. Preferably install the Play Store / App Store version.

4. There's a problem with your account: Unlikely, but maybe something is wrong with your account. In such case you can contact support at [e-mail] and explain your problem to them. They can offer solutions such as unlinking your email address, so you can link it again, or so you can link a different address. If you do this, please link your account to Twitter/Facebook first, as you may lose your account if you have no linked emails/social media accounts.

[peak pike]

I think it may be an account problem since I have my account linked to Yostar, twitter and facebook and all of them have the same problem and also since this happens both on my phone and on bluestacks.

I also already wrote an email explaining the issue with my uid, level, server and username but i still got no reply after 8 hours

[ocean skiff]

If the issue happens on both your phone and Bluestacks, then it's more likely that the issue is specific to the account (4). You'll have to cooperate with AL support to fix it.

Sometimes they take awhile to respond. Give them at least 2 business days. Do not send them multiple emails as they may flag this as spam.

[peak pike]

Ok, thank you

[carmine hedge]

I don't know, if okay to comment here this crash game but anyway

My game whenever I am in Server menu and then I tap it for log in I've always get forcefully take me back home one day ago, there's was no problem playing Azur lane. It was okay but now it's always kicking me out. Can you help me?

Btw bad grammar I'll fix this later on

I forced myself to uninstall Azur lane and reinstall and now I am stuck at loading screen :/

[pallid maple]

Was wondering something. I did a refund on an old account (needed money for life health stuff) a while ago and of course my account got locked. I'm finally playing again with a new fresh account. If I buy anything will I get flagged on my new one for what happened in the past? It's the same card and everything.

[ocean skiff]

From what I understood, what you requested is a chargeback, not a refund. Chargebacks will always get you in trouble and I'd recommend that you stay away from such practices in the future, to avoid your accounts being flagged for fraudulent activity. Even if you have legitimate reasons to chargeback, it's better to request a refund. This makes you look less suspicious.

Now strictly answering the question you asked, I don't think using the card will get you in trouble, but I'd not risk buying anything with that card anymore. You could instead use a VCC (virtual credit card), a different card, or a different payment method to be sure.

[ocean skiff]

Most likely Internet issues. Could you try using mobile data or a different network if possible?

[carmine hedge]

That time, I don't have mobile data. But it's impossible the internet issue. but now I factory reset and I don't know what will happen.

[whole lynx]

not sure if this is the right place to ask but is it possible to unbind my account from my email and bind it to a different email?

[ocean skiff]

Yes, contact support at [e-mail]

[dark wedge]

Uhhh so I did this hard mode stage like yesterday and power went off at completion and I just forgot I did it. Then I came back just now and it says exceeded time but also battle completed. Can't do anything or retreat

[true gust]

sorry i want ask i cant enter al game because of this

already 2 days

cant play al i miss the event T_T

is this because internet connection problem ?

[foggy stream]

Hello, I recently returned to the game but I lost my account and everything I already had that I can do, I started a new game but is there a way to recover a small part of what I had

[sharp crest]

contact customer support (email in pins) and provide as much info abt your former account as possible when prompted

[foggy stream]

Where is that?

[foggy stream]

And then what else should I do?

[sinful yoke]

read this message @foggy stream

then you wait for their reply

[foggy stream]

Thanks for the help

[carmine hedge]

@sinful yoke

I had tried to connect my acc to yostar

But it said unknown error occurred no matter which email I tried it kept saying that but after some it got connected now it says connected to this email so now if I lost this device I can login with yostar right

Cause it didn't asked me to set up a pass or anything like other games fo

[sinful yoke]

you input the randomly generated code, yes?

[carmine hedge]

Yes

[sinful yoke]

yes, your account is properly connected now and you can login with it in the future

[carmine hedge]

Ok then ty for telling

[carmine hedge]

Can I ask u one more thing

[sinful yoke]

just ask

[carmine hedge]

So I put high graphics on but still the images of loading skin are kinda blurry

[sinful yoke]

what resolution is your device?

[carmine hedge]

Idk

[ocean skiff]

What is the name of the device/emulator you use?

[dreamy heart]

Yo what is the customer support email for AL(EN)? Tried two from the wiki but one replies in mandarin and the other in japanese. I believe my account was EN so not sure which to get in touch with.

The CN email replies via postmaster rejecting my email as spam. Did not have any attachments so that's odd. 🤔

[sinful yoke]

[e-mail]

[dreamy heart]

ye thats the one rejecting my email

[ocean skiff]

Someone else had their emails rejected for spam earlier. The cause is unknown to me but you can try some stuff I suggested here: #tech-support message

[dreamy heart]

There we go. Using a different email helped. Strange.

[delicate sequoia]

Hey I answered the Survey in the Notice Board and didn't receive coressponding rewards, I did put in my UID correctly

[void thorn]

Rewards for completing the survey will be sent via in-game mail 1 day after the survey closes
Probably the reason why.

[sinful yoke]

word of advice, always tell them your account name the first time you contact any kind of game support
it makes it easier to locate your account off the bat to confirm

[dreamy heart]

I forgot my username 😂. But I got a few purchase receipts fortunately. But will keep in mind for next time

[compact relic]

hi
i have porblem by my smartphone they cant more starting, only by upload complet. loading game ... sec ago crash its, but on pc emulator are working

[ocean skiff]

Connect to the same network that your PC uses. If you already did so, uninstall the game and install it again.

[zinc orbit]

Can u deconnect ur fb acc then rebind it to a new fb acc?

[ocean skiff]

Yes.

[zinc orbit]

Oh alr

[tame gale]

how long does it even take for an account to be deleted

[sinful yoke]

it says it takes 7 days for an account to be deleted in AL

[tame gale]

ah

[tame gale]

and i imagine you could not login for that time?

[sinful yoke]

are you unable to access your account?

it states all the information about requesting deletion in ingame settings

[tame gale]

no it was just a question

I can login so evidently that is not the case, my stuff is safe

[tame gale]

yes I can

I was just afraid I f-ed up

thats all

[lyric lodge]

If you login during the 7 day delay deletion is cancelled.

[tame gale]

[slim sparrow]

Hello

does anyone know how to recover an account that was not binded?

[ocean skiff]

Contact support at [e-mail]

[slim sparrow]

Got it, thanks!

[still fern]

Hai as a returning player, i noticed my old account somehow wasn't showing up when i downloaded the game again, and i'm pretty sure i binded it to my facebook, however non of it seems to be working really, i contacted, the same email? but i'm unsure if am able able to give any of my data as its been like a year or more since i lasted played, i do have some recipes, but they are in my own language and they are from my google to my email. so i'm unsure if it will help in anyway? is there any more steps i can do to help in this case or am i just out of luck? if my account is just gone?

sorry if this is a somewhat jumbled mess, kinda all over the place today after finding out my data was gone

[lyric lodge]

Your account wont show when logged in till you logged into the server. You can click on "results found" to try to find it though. If nothing, double-check your logged into FB proper, and if so, support can help you recover, just make sure to provide as many details you know about your account as possible (an UID is a good start).

[plain gulch]

also try changing servers, I had the same problem until I realized that I wasn't on Avrora

[still fern]

O/ will do thanks

[lyric lodge]

"results found" doesn't make it needed to manually do so (add complaint here again how poorly this button is called. "Check for profiles" too helpful?)

[lunar rain]

Hi i delete my facebook account a long time ago, how can i unbind it? My Azur Lane account already binded with twitter and yostar

[ocean skiff]

Contact support at [e-mail]

[vocal aspen]

Hello, got a problem. Stop playing some time ago and deleted the game, now decide to try it again, and of course I lost my progress. Can I restore my data and progress, If I had a Yostar bind and recived verification messages on my email?

[ocean skiff]

Yes?

[vocal aspen]

What then I need to do for it? FAQ in the internet don't sat anyting about Yostar and mail

[ocean skiff]

You need to press the black "Yostar" button you see right after opening the game. Enter your email address there and then the verification code.

[vocal aspen]

Well, I have try this way, and it doesn't work

[ocean skiff]

Please elaborate. What doesn't work? You get the verification emails even if no game accounts are linked to that email.

Check your spam folder, maybe the codes are being sent there.

[clear hemlock]

I used to play this a long time ago and on an old deactivated twitter is there a way to gain access to that account without the use of a twitter account that doesnt exist?

[ocean skiff]

Probably not. You can try contacting customer support, but they would ask to provide proof that you own the deactivated Twitter account and you most likely don't have such proof as the account has been deleted.

You shouldn't delete your Twitter account, or any social media account if you use it as an authentication method for other websites or apps. Doing so will most definitely result in loss of data.

If you want to try, you can contact support at [e-mail] but once again, they probably will not be able to retrieve your account.

[clear hemlock]

thank you but customer support is the last point i want to go to lmao

thank you again for the response just wanted to make sure also didnt spend a lot on that account so im fine

[carmine hedge]

hey,someone here?

i need help,my facebook account doesn't log in on cellphone/emulator

and it's linked on azur lane

what i should do?

[tame gale]

really? good

explains why i can still play

so its like how blue archive does it

[grand mica]

is there issue on payments?

Gcash and Paypal is unavailable on me

[drowsy laurel]

stuck on this screen (gets dev logos) on an emulator for AL

OS

worked, just had to redownload

does azurlane drop support for older versions of android?

[carmine hedge]

it happens that my facebook account in android can't be found

is nowhere to be found

but at desktop,i can log in normally

let's try

ok,i made it

thanks

[celest pollen]

Hello everyone. Next update will be mandatory. Does it means, that I’m need to relogin after this maintenance, or I can continue my game without it?

[lyric lodge]

It means you need to update the game from the appstore. Relogging shouldn't be needed.

[winter torrent]

Don't trust Twitter. Found that one the hard way.

[leaden atlas]

I messed up. Was trying to bind my account a different way on the login page and just accidentally started a new account. I can’t back to my existing account cause I deleted the twitter it was associated with and can’t figure that out. At a loss here. Invested time and money into my OG account

[leaden atlas]

I’ve emailed support, any other advice would help

[outer herald]

Aside from the Twitter did you have another backup for an in-game binding

[leaden atlas]

No, and I was trying to do that and did it in the wrong place.

Cause I’m about to get a new phone and wanted to make sure it was bound

[ocean skiff]

Support will most likely ask you to provide proof that you own the linked Twitter account. If you deleted the account, you won't be able to send such proof.

If your old phone still has access to the original AL account, use it to bind a new account.

In the near future refrain from deleting social media accounts if you use them as authentication options. Unlink them before deleting them. If you don't do this, you risk losing your account forever.

[leaden atlas]

I’m still on my old phone, don’t have a new phone yet. Was just a slip on the login page.

[ocean skiff]

If you have any other devices where you're logged into the original account, try them. If successful, bind a valid Twitter/Facebook/Email.

If you don't have any other device, you'll have to wait for support to reply but as mentioned, you are not guaranteed to get your account back as support will ask you to prove you own the linked Twitter account and proving so is difficult if you deleted it.

[fallow gate]

There is no problem if I bind my account with my email? I enter the game by the yostar option

Or do I have to bind it with a facebook/twitter account?

[ocean skiff]

You can keep using a Yostar account. It's not required to link social media accounts, but you can link them if you want additional ways to authenticate yourself.

You should only link accounts you use and won't delete. Avoid linking fake accounts or accounts that you may delete in the future. Always try to use your real email and real social media accounts.

[fallow gate]

That happened to me as I deleted my old facebook account because of personal stuff and then I couldn't log into my previous Azur Lane account and I've lost all my progress. It's better to bind with a email in this case.

[edgy bronze]

Hello someone can help today I just bought a pack gem but did'nt recieve it, but it took my money from my bank account please someone help

Ok thank you

[viscid wind]

have the bluestacks 5 problems been fixed? it broke back in november and i swapped to LDplayer but i want to swap back over

[ocean skiff]

Bluestacks 5 never had any general issues with Azur Lane as far as I'm aware.
All emulators use basically the same technology and there's no reason to prefer one over another. If your current emulator is working just fine, I suggest to keep using it.

[viscid wind]

well back in november it just kicked the bucket

[ocean skiff]

The problem is that you were most likely running 64 bit instances as this post I replied to specifies. You need to create a 32 bit instance for AL to work on Bluestacks, as far as I'm aware.

But again there's no reason to switch if your current emulator works fine.

[last panther]

Can anyone help me? Need to find out why my account was banned

[mighty pagoda]

it says I was just banned too. definitely did nothing wrong

[wet meadow]

Same

[pulsar dragon]

Me too!!

Has anyone figured out?

[mighty pagoda]

email them. I have been unbanned. it was a miscommunication

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

@wet meadow @last panther

@flint oriole#6123

sorry jin, wrong jin, looks like they left

[crimson cairn]

my game can't load my profile, please help!

when i start the app, everything is working good but then is stucked and no load anymore

[ocean skiff]

It's most likely an issue with your network. Connect to a different one or use VPN/mobile data.

[crimson cairn]

i use my mobile data and i tried to connect via wi-fi, but nothing works

[ocean skiff]

Can you make a speed test at https://www.speedtest.net/ and post your results here? Don't use mobile data, use Wi Fi.

[crimson cairn]

sorry, i dont have wifi here, i used a public connection

right now im using my mobile data

and i can access to other web pages with no problem

so maybe it's something wrong with game

my connection test

using mobile data

[ocean skiff]

You'll have to try on a private network that you own or someone you trust owns. Public networks have restrictions to avoid abuse which can interfere with the communication between your device and the game.

That being said, your connection appears fairly stable from your results and 4Mbps is enough to play AL, but just because it's stable doesn't mean it's not restricted. As mentioned earlier you'll have to try on a private network.

[sonic juniper]

Hell yeah my account is bam for doing nothing wrong

[ocean skiff]

Posting here will do nothing. Contact support as Kawaakari instructed above.

[sonic juniper]

they have not replied

[ocean skiff]

So wait for them to reply. They won't reply instantly as they may be overloaded with requests.

[sonic juniper]

Okay

[crimson cairn]

@ocean skiff okay im ready and connected

and i tried to start the game and nothing happened

my game doesnt start

[vital agate]

So for some reason my Apple purchase history says pending and I didn’t get gems that I bought. Once payment finalises will I get gems then automatically or will I have to contact support to sort it at that time or is it worth contacting now?

[ocean skiff]

Try an emulator for PC or a different phone.

[ocean skiff]

Wait for the purchase to be completed or contact Apple for further information. Since Apple is responsible for handling the payment, you should always contact them before contacting AL Support.

If Apple specifies that they cannot help or that something went wrong, you may contact AL Support at [e-mail]

Do not chargeback. If your transaction is stuck, you can refund it instead.

[rain wadi]

???

[ocean skiff]

Simply restart your game.

[real meteor]

Hello, I purchased the trade license yesterday via Google pay, apparently the purchase was correctly processed but I have not received the 500 gems, nor the daily supplies. I attach the payment screenshot with the GPA

My ID is: 272471615
Server:Washington

[ocean skiff]

Please contact support at [e-mail]

[real meteor]

Thanks

[ocean skiff]

Anytime. You might want to delete the screenshot you posted here for safety reasons, as this is a public Discord and someone could use this information for malicious purposes.

[meager sentinel]

mod HALP can't start azurlane crosswave

even I restart pc doesn't open, verify files doesn't work too

[ocean skiff]

Crosswave takes some minutes to open. Give it sometime.

Double check that your PC is powerful enough to run it. Requirements can be found at
https://store.steampowered.com/app/1150080/Azur_Lane_Crosswave/

[meager sentinel]

got upper pc than recommended

waiting but doesn't open

me turned on VPN to check if the government is the problem

but didn't worked too

[ocean skiff]

Don't press anything, don't try to minimize it as the game doesn't like this.

Crosswave is an offline game, it has nothing to do with your Internet.

[meager sentinel]

okay sir

doesn't work

[ocean skiff]

Post your OS version, GPU model and CPU name.

[inner sundial]

Hello! I installed game on my phone and it cannot finish loading into battle. Loading just stops with 99.51% and wont go any farther even after like 10 minutes. Phone specs if need:
||Nokia C21 plus 2GB RAM; OS Android 11 (Go edition) Chipset Unisoc SC9863A (28nm) CPU Octa-core (4x1.6 GHz Cortex-A55 & 4x1.2 GHz Cortex-A55) GPU IMG8322||
Edit: I found out that was corrupted cache because of shutdowns while downloading assets. It's ok now

[robust schooner]

My wife’s account has been banned, not sure why or what’s going on. What can I do.

[drowsy lily]

lost my old account, where do I contact support?

[bold crow]

Same. My account has been banned and im not sure why this is so. Just banned for no reason. I have contacted support so, I’m still waiting for their response

[ocean skiff]

@robust schooner@bold crow I suspect there was a ban wave and some accounts were banned by mistake. Contact support at [e-mail] - if you already did so then simply wait for their response.

@drowsy lily If you still have your UID, commander name/level and server, contact support. Email above.

[drowsy lily]

yeah thx, found my old ACC on the server but dont know my UID, gonna be a huge problem u think?

[ocean skiff]

Support needs your UID to retrieve your account. You can try and contact them without providing your UID, but they may not be able to retrieve the account without that info.

[drowsy lily]

any way I can look up my UID? without being logged into my acc?

[ocean skiff]

Unfortunately not.

[drowsy lily]

ok thx, gonna try my luck

[bold crow]

Do I need to give them my UID to get unbanned? Or can i they do that with just my Commander name and server

[ocean skiff]

They most likely will need the UID to find your accounts. If they ask for the UID, give it to them.

[robust schooner]

Thank you for the info, I’ve had my account for two years and seeing that pop up sent me into panic mode.- the wife

[sonic juniper]

Not replied yet?

[ocean skiff]

Give them at least 2 days.

[frail wind]

anyone's mobile app just constantly restarting?

[ocean skiff]

What exactly is restarting, the game or your OS?

If just the app - maybe something is defective. Try repairing assets, clearing cache and reinstalling. A new app version is coming soon, so that could fix the problem too.

If your OS restarts when you run the game, then you're most likely using a device with a hardware problem.

[solemn tinsel]

I bought the 30$ package and when I opened it in the mail there was no random skin I got from it

[ocean skiff]

You probably already had the skin, thus the skin was converted to gems.

If not the case you can contact support at [e-mail]

[solemn tinsel]

Is there anyway to confirm what exactly I got from so I can check before I contact support?

[ocean skiff]

You can check your gems balance and your owned skins in-game. You can also check your Play Store / App Store transaction history.

[meager sentinel]

What is OS?

[ocean skiff]

Operating system. Windows key + R, type winver then press Enter

[meager sentinel]

Ok I'll check it when I go home (maybe 13:30 GMT +9)

[sonic juniper]

So

This is fine

https://media.discordapp.net/attachments/762686402025619516/946637168699392060/fd125fb7cde62fba99d02366614219a1.gif

[meager sentinel]

mE waiting for WhiteFoxy