tech-support

[carmine hedge]

Dang, I've tried uninstalling and installing many times already

[quasi tartan]

How to fix?

[twilit rain]

been getting this error today playing on bluestacks, even after reinstalling. Anyone figured a way to fix it?

wasn't a problem until today

[marble narwhal]

I've been getting that error a lot today too. Also on Bluestacks (5.7.1064 N64, all game data is up to date)

[twilit rain]

Just tested on mobile and no error so something to do with playing on an emulator I guess? Hope it gets resolved

[marble narwhal]

I've also been getting whatever this bug is, where none of the ships, shells nor enemies move. Timer freezes too

I've never gotten it before today

[fresh pelican]

yea my fully updated bluestacks is having the same data sync error and when i do get in after a while it freezes up mid battle like mp md posted and im back to square one

[marble narwhal]

Repair L2D and repair assets reported no issues. I'm gonna update my Bluestacks and reinstall later tonight

[twilit rain]

reinstall of AL did nothing but I haven't checked for a bluestacks update or reinstalled bluestacks yet

[sharp crest]

idk if tech support helps with emulators but you do you ig

[rain tartan]

I stated getting this error a few minutes ago. I see it posted above but this is the first time I've seen it on my end.

[snow needle]

I binded my old account then I reinstall the game and my account was gone I tried to log into it on Facebook and Twitter it got overwritten by the new account this was the account I lost

[marble narwhal]

Re-installing Bluestacks didn't fix the issue. I'll try another emulator and see if it performs any better

[carmine hedge]

#bug-reports

[carmine hedge]

same problem

[open kindle]

I reinstall the game and my account was gone,
i don't remember which account i used to login but i went into all the accounts i have but my data is completely empty. My account name is Nearrrr and I currently have janus as my profile picture, I've been playing for about a month and I'm at lv76

[sharp crest]

send that info to customer support, email in pins, give as much info as you can when prompted

[open kindle]

okay, i sent. Tks u

[tight aspen]

Any1 know why i get this I repair database doesnt do anything

[fluid hound]

i thought getting retrofit paper is guarantee in hard mode, im farming it in 5-2 ?(its second time it didnt drop it)

[sharp crest]

it’s rng

[fluid hound]

so its not guarantee on hard ??

oof

i thought its guarantee 2 or 1 drop either t1-t2 or t3

welp

[weary bridge]

bluestacks as well. along with these dock data errors, i've been getting battle freezes which hasn't really happened until recently

someone recommended using another emulator on #bug-reports don't know of any alternatives?

[marble narwhal]

I switched to LDPlayer and I've had no issues so far

Runs a whole lot smoother than BS does, actually

[cinder loom]

i dont know what happed but all my front line ships went into Ultra Instinct

[marble narwhal]

Are you on Bluestacks?

It started happening on my client yesterday

[cinder loom]

yes, im on bluestacks

its happing to me while im in operation siren

I also have to close the game in order to play Azur Lane, It was just stuck in that animation and i couldn't do anything

[weary bridge]

alright ill tryout ldplayer. I had attempted quite a time ago, but my computer gave me a prompt that warned me of some sort of adware or unwanted software (don't really remember why or what that was). I'll see, maybe it could run BA better as well, which had some severe issues running on bluestacks.

[barren needle]

Help, the app keep changing my brightness setting how do i prevent this?

[weary bridge]

maybe its the "Auto-Search FPS Reduction" option in settings?

[lyric lodge]

Did you get S rating in the boss fight?

[fluid hound]

so S rating is needed for drop 2 guarantee ?

[lyric lodge]

To guarantee atleast one, afaik

[fluid hound]

much of thanks

[sick yarrow]

Also using BlueStacks, I haven't figured out a fix, but you can temporary get AL working again if you close and reopen the app a few times. That said, you're stuck doing this every time you run into that dock data synchronization error or battle freezes

[weary bridge]

actually I meant to say "Auto-Search Battery Saver" option

[somber adder]

Good Evening!
May I ask for your help please?
I logged out from my facebook account , since then I can't log back , and I can't see any data.
Is there any way of me getting back to my account?
Thank you in advance for your answer.

[carmine hedge]

dock sync error, I can't even log in

[gleaming ingot]

log in on mobile instead of bluestacks and it's fine seemingly

[tribal cliff]

Just chiming in to join the crowd with the freezing/login issues on Bluestacks. Neither the game nor the emulator had an update so I'm kind of at a loss as to what would suddenly be causing it. Actual mobile devices work fine.

[barren needle]

That fixed it, ty sir

[tepid pine]

My email is disabled, I can recover it. I have a picture of my id.

What do I need to do to get my ID back?

[hasty elbow]

Any word from Manjuu on the game-freezing bug on Bluestacks? Its kind of impossible to play at the moment

[sage vector]

Went here to confirm what was happening to me on Bluestacks yesterday and today. Bummed to find out it's a known issue at this point. Way easier to play on my PC than my phone, but maybe for now I make it work.

[proud yarrow]

Bumping the BlueStacks (ver. 5.6.110.1002 N64) issue, just started happening to me today and I have not updated any application or changed any settings. Game is performing well and without issue on LDPlayer (ver. 9.0.24(9)).

LDPlayer is actually noticeably more responsive and fluid. I may just abandon BlueStacks tbh

[marble narwhal]

Same. A blessing in disguise lol

[viscid wind]

Would like to add my name to the pile of the bluestacks conundrums

[neon pasture]

is this supposed to happen ?

[sharp crest]

looks like a desync, if you haven’t already, reboot the app and it should be fixed

[neon pasture]

[signal raven]

Hello, when i am trying to play Azur lane, the game keeps telling me there is a network Error and i don't what i am supposed to do ?

[celest oasis]

Is Azur not working on Android 13? I just got the pixel 7 and its not working for me?

[outer oasis]

same lol

[jagged iris]

Hello

[mild fog]

idk what do i do?

i tried updating the game on playstore and repairing assets

its on bluestacks 5

idk ill try updating blue stacks

[marble narwhal]

I updated Bluestacks and that didn't fix the issues

Ended up just switching to LDPlayer

[mild fog]

yeah

is it just a recent problem?

is it just blue stacks or the recent al update

[fresh pelican]

so i reinstalled azur lane on a 32bit bluestacks instance and have not run into issues today at all.

that might be a work around for now

[rain tartan]

yes, instead of Nougat 64, the 32 bit version seems to work for now.

[carmine hedge]

chances it was just something wonky with the month change?

[vagrant gulch]

Had the same issue. Loaded it up maybe 10min ago, same dock data sync issue. Thought "why not use the VPN and pick an area on the same coast, but a ways away." Did it, and the game works fine!

[surreal skiff]

Would a Bluetooth question be fine here since it involves Azur Lane?

[wary path]

has anyone had problems with AL on bluestacks lately

mine keeps freezing. the characters will stop moving and shooting but will still have animations and skill procs

[molten basalt]

I am trying to submit my dorm for the event but none of my messages will go through to Z23 Bot

[sharp shale]

do you have dms enabled

[molten basalt]

How do I enable them if I don't?

[sharp shale]

click on privacy settings

[molten basalt]

Yes that worked thank you! 💙

[naive garden]

has someone answered your question yet? i had a similar question wondering when my merch was supposed to be shipped, estimated late october but its a little past that now

[wary path]

https://i.gyazo.com/53c8f1a49f994cf4a638de2eba85962b.mp4
anyone know whats wrong

[strange gust]

@naive garden if ur merfh is frm the anniversary one it should be shipped like around 31 oct.

[carmine hedge]

Hey I've been trying to reach out to AL customer service for 2-3 weeks regarding account binding but so far I have not received any response. I even sent a government ID to them to tell them that it is really me but for some reason yostar is avoiding me.

[acoustic nacelle]

my game suddenly began to loop itself back to start when trying to load the main screen (after the checking updates screen), can anyone help?

[mild fog]

its a recent issue with bluestacks 64 bit

[wary path]

F

[mild fog]

ur probably gonna have to swap to a 32 bit version

like 64 nougat is having issues with the recent update

[wary path]

That's weird

[mild fog]

or do swap to nox player or like ldplayer

yeah idk what the issue is

[wary path]

I'll prolly get the 32 bit bluestavks

[mild fog]

yeah u just gotta make a new instance tthats all

[wary path]

Nox is sus and Idk what I player is

Ty for the help

[mild fog]

np

[acoustic nacelle]

reinstalling and clearing cache did not fix it i ran out of ideas now

[carmine hedge]

people are saying making a new 32bit instance works

adding that i also switched to ldplayer and managed to finish dailies without game freezing

[acoustic nacelle]

forgot to mention that I'm playing on my phone

[acoustic nacelle]

i do had problems like this, was using BlueStacks pie64 but now downgraded back to n32 cause i don't really play anything else that needs android 9 anymore lol

[acoustic nacelle]

restarting my phone fixed the issue, no idea how or why it happened

[trim zenith]

On Bluestacks, I am getting a dock data synchronization error. Is anyone else getting this and what is causing this?

[patent gazelle]

Anyone know why the game can't detect the data?

[wraith grail]

Anyone know why the game disappear from CH Play. Even though my device already installed it, I still can't find it

[outer oasis]

i personally dont know whats causing it
but im just using ldplayer until it gets fixed

[shrewd cove]

does anyone know if azur lane is going to be on the play store beta on PC?

[warm snow]

ok what heck is this?

it keeps happening when I try to log in

[proper current]

i get stuck here. anyone else with this issue?

[terse breach]

can i unbound twitter/facebook after i bound my account to a yostar account?

[maiden junco]

I'm getting this as well. I'm also having the issue @proper current mentioned when I actually can log in 😮

[wicked schooner]

Game keeps crashing. Cleared data and redownloaded yet this still happens. Any idea on what is going on?

[wicked schooner]

Reset phone and... it works again?

[keen flower]

Why i can't find Azur Lane on CH Play???

[gentle narwhal]

I cant login and this keep error message keeps appearing

[sharp shale]

Log in to one of your binds on the left side of that screen

[gentle narwhal]

ok it works, ty

[viral hull]

i'm not sure where to put it but i guess that's not working as intended?

[crude vector]

i need help. I bought a package of 20$ and I got nothing

[sinful yoke]

you must contact support for purchase issues

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[royal sparrow]

just a general question, I'll be going overseas for a couple of weeks and intend to still play AL while I'm over there. Will there be any issue logging in from a different country or can I just play as usual?

[grim herald]

There shouldn’t be an issue it worked for me while I was overseas

[royal sparrow]

thanks for the response, I was just worried they would think my acc got hacked or something like that

its happened to me a bit with other online games in the past, was just a bit worried it could happen with AL lol

[outer vigil]

have they said anything about doing bluestacks bug yet?

[fresh pelican]

nah but ever since i opened a 32bit instance just for azur lane ive had 0 issues for almost a week now

[bold mason]

How much space do I need to play

[grim herald]

its around 2.5 gb

and if you download voice lines

almost another gig

[bold mason]

💀

[sharp shale]

you'll want at least 9gb of free storage to play azur lane

[carmine hedge]

Can someone please help me

[chilly iris]

Is it normal that I can't choose the pr2 missions after finishing the pr1 missions? I could see the pr2 missions before but when I restarted the game I had to finish my pr1 missions all over again

[mortal nacelle]

its intentional, you have to finish pr1 2 times

[chilly iris]

Alright thanks! Seems annoying but at least I know it's not a bug

[lucid sky]

(゜-゜) i need help retrieving my old account, i can't check if its linked to my facebook account and the others dont work either, i only have old screen shots, what should i do?

[shadow igloo]

Hi, I just bought a new phone and now I can't access my old account despite having bounded it to Yostar. Can anyone help?

[mild fog]

have u tried reinstalling the game?

i hope u binded an account to it first

like twitter or yostar

[sharp crest]

assuming it was binded properly and you signed in to the same account, if you don’t remember what server you played on, press the top button in server select and it should show you were you played

[shadow igloo]

I've tried every server with no luck. This isn't the first time I've transferred device either. I transferred to a new phone with the same account just fine last year.

[sage kite]

Developers help me, why is my smartphone like this, my smartphone type is Realme C30, please help, thank you.

[sinful yoke]

@sage kite do a file repair please

[modest raptor]

anybody else stuck on loading in the start up screen?

[patent gazelle]

what cause this and how to fix it?

[grim herald]

i restart my game and it fixes it

[mild fog]

is that emulator? if it is theres nothing u can really do

that issue and this issue go hand in hand in the recent update

on bluestacks u have to play on a 32 bit instance

[misty jasper]

why is my prototype store never refreshed?

this is for like 4 months already

[outer herald]

Rainbow weapon blueprints do NOT refresh out of that section

[misty jasper]

ah

[empty crest]

Is this supposed to happen

Pretty cool skin tho ngl

[patent gazelle]

32 bit instance don't have those problem like in 64 bit instance?

[random patio]

How do i fix this?

[sage kite]

@random patio Same thing, I'm the same way, ever since I changed my smartphone to the Unisoc Tiger T612 chipset, when playing, there's a lot of black images.

[viral wolf]

Have you guys tried the "Repair Assets" ?

Or clearing the cache on the game?

[mild fog]

that is what i heard yes

i my self havent tried but i just play on my phone now

the only thing i havent tried or heard about was reinstalling the game on the nougat 64 instance

[dense sapphire]

i lost my account

i deleted the game a while ago and i downloaded it again

when i log in to same account it starts me from training

i think i lost my datas

[grizzled pawn]

i somehow am stuck on retrieveing latest version information screen when trying to log in to the game

[unreal obsidian]

How would i get my UID to provide support if i cant access my account?

[vague pollen]

did you check if you were on the same server

[crimson mirage]

Ummm I just got banned out of no where

do I just email yostar?

[versed sequoia]

Guys, I can't log in my twitter acc, Help? I've been Tapping Twitter option then it doesn't wanna go in

I tried restarting the game

It doesn't work

[high lantern]

Screenshot please

[versed sequoia]

It Just says Unable to Complete this action

[versed sequoia]

Can't, My Volume button doesn't cooperate with me whenever i take an ss

[high lantern]

Have you tried restarting your device?

[versed sequoia]

I did

Game and Device, Already tried

[high lantern]

Hmm

[versed sequoia]

Anyways, I'll find another way or two, My shift is about to start, Thanks for the time @high lantern

[high lantern]

This never happened before so I can't help you sorry

[versed sequoia]

It's alright, Thanks tho

[high lantern]

Ask later and someone can help you

[dense sapphire]

Yes

[sinful yoke]

well did you bind it to twitter, facebook, or email?

[dense sapphire]

Twitter

[potent fjord]

happened to me this morning as well

[carmine hedge]

Also happened to me too

I tried to get help by emailing Yostar’s personal email but they asked me for my account information and once I gave it they never responded. What should I do?

[potent fjord]

they did the same with me

[carmine hedge]

I heard their customer service isn’t that good but at this point I don’t know what to do since the only way to contact them is through email

Before I got banned i was literally playing the game 30 mins before. And also there is no videos of anyone else having this happen

[potent fjord]

[carmine hedge]

Did you ever cheat? I’m just wondering because I got banned without a reason

[potent fjord]

I don’t even know how to, i don’t have a reason either

[carmine hedge]

Okay thanks for answering it seems to me it could be a bug but I have no idea all I know is I just want my account back

So difficult to get in contact with companies that only email

[carmine hedge]

anyone got a idea on how my game is freezing sometimes when im in battle?

[lyric lodge]

Bluestacks 5 user?

[grim herald]

I restart my game when that happens and it fixes itself

[carmine hedge]

oh okay thanks

[paper tendon]

For some reason, the stage gets frozen but the ships still shoot. This lowers the fps of the game because it keeps adding more bullet entities

[dusty arrow]

I went to log in after work, I only play the game on my iPad so no mods or macros or anything not vanilla and I see this:

No other information.

[paper tendon]

I'm sorry for your loss

[dusty arrow]

Thanks. I have no idea how this happened as I don't do anything but play the game as I am supposed to. Was I hacked? Was it in error? What was the reason?

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

please get in contact with them, it could be a mistake

[dusty arrow]

email sent. Why would they ban me by mistake?

[stark goblet]

anyone use bluestacks got tips on making the game run smoother? Ryzen 5800X3D and 6800XT with 32GB of ram

[mild fog]

is that on bluestacks or anyother emulator?

if it is azur lane broke in the recent update so it doesnt work with 64 bit instances anymore

only 32bit

[sharp shale]

game is capped at 60fps

[stark goblet]

no i mean it stutters during sorties, like sometimes it will just freeze for a split second

[sleek wigeon]

My game is stuck in loading what can i do?

I also get this

[tame gale]

is it safe to have my game only bound to apple

considering Twitter is self destructing

and im not going through my email fluff

[stark goblet]

i think you're probably overreacting, twitter isn't going anywhere

[tame gale]

I did it anyway, better safe than sorry

besides i trust apple

actually nvm ill bind twitter

[past ferry]

hello, I am expiriencing the same problem that he is having atm

wait... i have to correct myself

the game loaded after 10mins

[sharp shale]

if you intend on only playing using apple devices, you're good as-is

but it never hurts to add more binds so that if one fails, you can use the other

[tame gale]

[sharp shale]

that's inevitable, it happens on all devices (if you're talking about the lag spikes when entering a battle)

[stark goblet]

its not just entering its like when barrages happen as well

[slow silo]

Is the game down? I can't get past this screen

[uneven pine]

Is theres problem with [e-mail]?
I sending msg to unbind yostar email but didnt get any response in 4 days

[sinful yoke]

they take 1-2 business days to reply, when did you email them?

[uneven pine]

6 November

[left cedar]

hey yall, was just in #event-faq asking about the fight on royal maids rewards that were supposed to come in the mail, i did a boss battle on the first day of the event to qualify and have points on the leaderboard although i didnt get a mail in the mailbox

[grim herald]

does anyone know why i have this bug?

in Memento's collection thingy, i have Nachi

but when i go to the dock, i cant find nachi even though im using the filter

[sharp crest]

it sounds like it may be a desync or you accidently scrapped her, luckily you could farm for her again

[grim herald]

i think i did accidentally scrap her but im not too sure could be a desync

imma farm after the maintenance and check

thanks for the help

[ocean kindle]

Umm help

Nvm toast's error list saved me

[sinful yoke]

[carmine hedge]

Okay, my Azur lane has been broken for over a month now. If this isn't resolved soon, I'm deleting the game for good because now I'm missing out on an event I was looking forward too. I honestly don't know what the problem could be anymore.

[tidal cosmos]

hello. my game crashes each time i try to do an exercise. i’ve repaired my assets already. any help would be appreciated

[abstract drum]

I have the same problem as Hunter above with the "Unknown Error: -1" What's this error list that can help me?

Nevermind I figured it out

[proven zealot]

Excuse me. How to get my old acc back? I have the username and uid

I just don't know to what i bind the account with

[rain wadi]

... why that bug happens every time when i select akagi as secretary ship?

[cobalt wedge]

Would I come here to have my account transfered to a new phone due to my old phone getting on in years?

If not where would I go

[eager aurora]

Hello. I need help with a purchase that i made in the game by error. I purchase a new slot for studing when i was playing on my phone and i didn't want that. I lost 600 gems because of that.

[pastel escarp]

Where can I send the receipt since I paid for the gems and failed to get it in game

[dawn flax]

Can you buy gems from

[sharp crest]

seeing as though that looks like a third party thing
imma say if you get jebaited, thats on you

[meager musk]

Lemme make this short.
New phone, raw download from the app store, stuck on some sort of loading screen

yes, I tried restarting, reinstalling, clearing cache, all that jazz.

[grim herald]

I have never seen that before

[meager musk]

On the app store, it says my phone is compatible, so I don't see the issue there. Perhaps a problem with the permissions???

Like, I've left the app open for the past 11 minutes, and still stuck on that screen.

[crisp vine]

Hey, wondering if Azur Lane takes up 10.17 GB for anyone else?

Am trying to backup my iPhone, but don’t have enough storage

Azur Lane takes up 10 GB for some reason, which is more than my Arknights, Girls’ Frontline, Genshin Impact, and Nikke combined (Discord too)

[meager musk]

I do hope for a solution as I do wanna get back to playing Azur Lane.

[mild fog]

its normal to take up 10gb

[sharp crest]

is your genshin hyper optimized or something?

[crisp vine]

Idk

[crisp vine]

Damn

Kinda surprising to me cuz it’s more than all the others, which is confusing to me

[mild fog]

i mean theres alot of ships and va files

[sharp crest]

and genshin has 3d models and junk, triple A gacha game, how is it less than AL

[crisp vine]

Idk

[sinful yoke]

its likely they havent updated genshin in a long time

if you do not open the app, you will not install the models, maps, etc

[sinful yoke]

try restarting your internet router or use vpn

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

there are no refunds for purchases with gems, very sorry

[sinful yoke]

#tech-support message please check here

[meager musk]

Well I am unable to do neither, because I don't know where the router is, and because I either don't trust free VPNs or it's cause I am broke.
I did try launching Azur Lane in airplane mode, and it didn't bring up any message, just the same old black screen.

I could try restarting the router tomorrow when I ask where it is.

[sinful yoke]

if you are on ios I suggest VPN Cat free as thats what I use, but you can let me know tomorrow if it helps or not with your router
it should but worst case scenario you may need to contact support

[meager musk]

I am on Android, a Revvl 6 to be specific.

[uneven gyro]

Just a quick question in regards to Twitters new leadership and plans to become a paid service, will we get another option to bind accounts with? IE Mastodon?

[sinful yoke]

you can bind with facebook, email, or itunes account

[uneven gyro]

So binding it with the Yostar Account Service with email can be used to recover things? I thought it was just something to stay informed

Well that saves me from sucking up to suckerberg

Thanks for the help

[steady snow]

I don't know where to ask my question so I'll ask here. Why is azur lane not available in Uzbekistan and doesn't accept local cards?

[grim herald]

Ask @sinful yoke

[hardy zodiac]

Hi today I was wanting to play again, I uninstalled the game for a while and when I came back I saw that my account was gone, without any data

Does anyone know how to recover my old account, it's been like 4-5 months since I logged in

[brisk crescent]

My game is stuck on checking for updates

NVM had to restart the app like 5 times but it finally got past it

[sinful yoke]

well did you bind it?

[sacred haven]

what can I do with this?

[brisk crescent]

still getting long wait times for checking for updates

tried logging in 4-5 times

not passing that point

not sure why

even reinstalled

[woeful steeple]

I keep having bluestacks freeze mid battle - I have reinstall azur lane tried off vpn, flushing DNS etc

Been getting that same error as well

[brisk crescent]

also facebook login just freezes the game and gives black screen after saying continue for login with that binding method

[hot verge]

Hi, where can i recover my old acc?

[uncut light]

Hi, can i Switch a Server and hold my Account? I dont start from Zero.

[raw sierra]

A friend of mine is saying he's getting this message but doesnt know where its coming from. I asked to check Dock and Gear Equipement but he said it has enough space

nvm he's freed some more space and restarted, seems gud now

[mild fog]

does this game not work on lower than android 9 now?

idk thats maybe why it doesnt work on nougat 64 which is android 7 i think

[sharp crest]

play store says this

[mild fog]

idk i just know this game doesnt work on nougat 64 on bluestacks anymore

[mild fog]

is that emulator?

on nougat 64 on bluestacks i have that issue and https://media.discordapp.net/attachments/488684387932700672/1040711861710094416/image.png this issue

[mild fog]

is that emulator?

idk nougat 64 on bluestacks no longer works with the update from a week ago

nougat 32 does

i havent tried if pie 64 does

idk if its a android version issue to

on my phone it works fine but its pixel 5a

so android 13

[oak yacht]

each server has a different acount, in other words you start from zero whenever you switch servers

[pastel escarp]

Are purchases (specifically the cruise pass) given instantly or do they need to be processed?

[proven jay]

Just a question

So i was just playing AL

Then all of a sudden

I can see this lines of like something straightout of a CMD

Like you know the thing when ur trying to test your ping stuff pike that?

*like

Is it a common glitch sometimes?

[sinful yoke]

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[sinful yoke]

they should be instant, but some purchases decide to wait, you can check this by checking your purchase history on itunes/googleplay

[proven jay]

Eh???

Nani!?

[pastel escarp]

Do you know how long they take to go through?

[proven jay]

Lemme try ir

*it

[sinful yoke]

no, that is on google/itunes and your form of payment's end

[pastel escarp]

[sacred haven]

It was on LDplayer, I installed a different version and now it is working perfectly.

[winter socket]

Yesterday, early in the day, there was a small update. Ever since installing it, I'm stuck on this screen (the startup screen) for minutes instead of seconds, everytime I launch the game. Does anyone else have this problem?

[woeful steeple]

Yes so maybe it's the specific emulator version?

[mild fog]

yeah something is wrong with that

idk if i has something to do with android version

my phone works fine

anyone with an older phone?

[hasty elm]

What should I do? I don't have any dock space anymore and I don't have any Dimonds to expand it. I also don't have any replicas and no bulin. I can't make any progress in the campaign chause like I said I don't have space to continue. Why do the common ships need to take space? I don't need them and no one uses them

[winter socket]

Maybe retry this question in #gameplay-help

[ripe echo]

same

[cerulean oak]

is there a way to reset the secondary pass because I forgor after a while

[topaz shuttle]

is there anyway to transfer data through accounts i had just restarted the game thinking i had lost my account and spent money on it only to find out a fee days later that my old account could still be recovered if theres a fee to do this or completely wipe the other account im good with that if not possible i understand, i can also prove owner ship of both accounts

[crisp harness]

I'd like to change the email on my linked Yostar account...is that possible and how?

[wet heron]

I'm having the same problem on blustacks for over a week. i reinstalled the app but it started doing it again. i never had a problem with the game before the Halloween event.

im updating bluestacks to see if that fixes it update: i think it is fixed! update bluestacks!

[barren tangle]

I see most of the messages here are about transferring save data/accounts...and I'm no different 😅

I played back during the DOA crossover, and stopped shortly after. I decided to revisit it, but it seems that I either can't remember which Google account I tied it to or the data isn't transferring.

[desert pecan]

Is there a way to un delete a deleted account? I went to the help in the Azur lane game and emailed yostar they just confirmed my account was deleted but I would like to restore it.. if possible I have my username lvl uid and all that and my friend looked on there friend list and my account was still there.. so idk

[sonic harness]

how do i fix that i have to login and verify everytime when i start the game?

[barren tangle]

Update: Turns out I was just on the wrong server lol

[lyric lodge]

If you went through the account deletion process (and not just think it's deleted since you didn't play for a while) it's gone for good. It explicitely states so before you can agree to do it.

[lost mauve]

I need help rq, so basically I finished this quest and I'm supposed to move on to PR2 quests but instead of that I need to repeat the whole thing.

Anyone able to help me or nah

[sharp crest]

was a bug, now a feature, you do it again for the rewards again, then you move on

[lost mauve]

wait so I have to do it twice just to be able to move up to PR2?

[sharp crest]

yes but you get more rewards so no downside

[desert pecan]

Well I know it’s deleted I emailed yostar and they just confirmed it, but Im basically asking if they care restore it

Because I was trying to switch the account to my new phone and I basically deleted the wrong account

[lyric lodge]

They can't, thats the whole point of accoundeletion (to be EU-privacy laws compliant)

[round hearth]

Who’s that ship???

[barren tangle]

Kasumi from DOA

There was a crossover event about two years ago

[round hearth]

Ohhhh damn okay

That’s cool I had no idea

[crisp harness]

I've lost access to the one email bound to my Yostar account for AL. No recovery options or anything for it...so I can't log into AL anymore.
I've been wanting to change it to another email for awhile anyway. But now I definitely can't.

[sinful yoke]

have you tried recovering the email?

[crisp harness]

I have, unsuccessfully.
I have emailed support, made a new account, and provided the new UID with information of the old account (as much as I could remember).
I sent screenshots of my past purchases as requested by them, as well as details to when the first account was made and last logged into.

The new account is bound to the email I actually have access to now.

[crisp harness]

Well, I'm not getting my old account back, it seems.
Thank you anyone and everyone who tried to help me. It's been a pleasure.

[sinful yoke]

there is no google account form of bind

check pins for a step by step on binding your account

[barren tangle]

My Yostar account is tied to my Gmail I mean

[sinful yoke]

oh thanks for the clarification, a lot of people are under the idea that google play is a form of bind

do you recall what sever you play on?

[barren tangle]

Yeah I figured it out, I was just using the wrong server so the data wasn't being used, but it's back now (as shown earlier)

[modern panther]

I returned to the game about a month ago and tried to log in to my old account (it didn't have too much and I made no purchases so not a big loss, I have made more progress on my new account) however, when I did so I learnt my facebook account had been terminated for inactivity (I don't use facebook it was just a random account I made for something a while ago) so I can't access the account.
I was just wondering if people think I would be able get that account back.
My new account has the same name but without a space (it's 2 words) I bought a $0.99 pack on my new account and I am friends with someone I know in real life (good friend) on the original account as well as my new one.
That's about all I have, if I need any other information I'll see if I can get it.

[hollow ermine]

Good day! I'd like to ask if this link (https://yostar.store/account/login ) can bind my AL account?

[outer herald]

That's something completely unrelated to in-game stuff actually since it's the Yostar Shop website

[hollow ermine]

Then what site can I bind my AL account with Yostar account. Note: I googled that one, that's why I asked it here to make sure of it.

[outer herald]

That's only an in-game bind that you would go into the in-game settings and bind it to an email account you have, and you can use that to log in onto another device on the title screen

[hollow ermine]

Wait, I can use my Gmail to bind it to Yostar? Sorry, I'm confuse.

[outer herald]

@hollow ermine just check this pin out on how to bind your account

[hollow ermine]

Thank you and sorry.

[ocean fiber]

How to delete yostar account? I have 2 email for yostar account but when i check the server login empty (like new account). I want to use that email for my main account. Thanks

[sinful yoke]

you must contact customer support @ocean fiber

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[ocean fiber]

Thanks

[pulsar sky]

Is my account/game progress bound to just my Twitter account? Or can it be bound to my Yostar account separately?

Just asking 'cause of the whole Twitter meltdown thing going on.
Don't want to accidentally log out of Twitter and lose all my gameplay data.

[carmine hedge]

You can bind several social media accounts

I've bound my account to yostar, Twitter and Facebook

[pulsar sky]

So Bindind my account to Yostar works the same as binding it to Twitter/Facebook?
Just making sure since it didn't mention Yostar here

[pulsar sky]

Ok. Thank you for the detailed response!

[signal chasm]

hello so im not sure if this is the right channel but, over the few years of playing the game my azur lane app has accumulated 10,64gb space required and its getting a liltle difficult to keep it all in tact on my phone, when i install the app on a fresh device the app is far smaller, my settings show that the user data takes up 8,7gb can i do anything to make the app weigh less without ruining the account info etc// should i just reinstall the app?

[lyric lodge]

No, though they said last anniversary stream they were working on "something" regarding the gamesize

[signal chasm]

ehh.. thanks a lot then

[viscid geyser]

Anyone that plays on Memu, ¿By any chance does the game works for you on the 64bits version of Android 7.1?

[ocean skiff]

Works perfectly fine for me. If you encounter graphical issues, you might need to change your NVIDIA Control panel settings. The game might not launch if it's downloaded as an APK from the Internet, so you should download it from the Play Store if you experience black screen issues.

[viscid geyser]

Thank you for the response! Sadly neither of those options works for me, the game crashes after opening it. No big deal tho, I'll stick with the non-64bit for Azur Lane, unrelated but I heard that Nikke was playable on Memu, but only works on the 64bit (which turns out, it doesn't work for me too)

[ocean skiff]

Understandable. This could be simply caused by incompatible hardware (from what I read, this emulator doesn't seem to like AMD much). You could try changing the render mode to OpenGL or email their support at [e-mail] (but I don't think their response will be too different, sadly)

[trail spruce]

Will EN be getting automatic account binding to Google Play with this coming patch?
I saw something in the JP patch notes about this (machine transl.) and would like to know more:

[winged saffron]

can i report a cheater here? i think i found one...

[winged saffron]

whelp, reported via email...

[bright flame]

In light of the recent issues with Twitter that are affecting other gacha (where account got unbound suddenly) i tried to link to Yostar but after inserting the verification code I got an error message saying that a third party is already bound.

Does that mean you can only have either Twitter, either FB or either Yostar binding or can you bind the AL to Twitter AND yostar at the same time?

[lyric lodge]

PM @fair shell

[dusk idol]

How do i recover or remove my secondary password. i tried all i can think of

[rose wyvern]

Hi, I'm an old player that back in the day made some purchases, is it possible to try and recover my account?

i tried logging in with fb and nothing happened ;-;

[small obsidian]

hey i just got numberg and now she is not showing up in my list or my dock

[ripe echo]

I still dont get why starting AL takes very long time (1min) before it took me several seconds to "press to start

[austere patio]

I keep getting this problem of having to Re-login with my gmail everytime I open the game.
I need to do the "generate code" everytime I want to open the game after closing it even though the "account" section in settings already shows that my account is already bound.

[pastel ivy]

I had just purchased the black friday pack, and didn't receive the randomized l2d skin.

Is there something I'm missing??

[lyric lodge]

If you own it, its converted to gems. Did you get 2 stacks of gems?

[pastel ivy]

No I did not

Just the 2022

[normal radish]

I have 3 google play accounts: vietnam, singapore and usa but i can't download azur lane through any of those account

[normal radish]

I know i can use taptap or apkpure but i delete and reinstall in order to purchase gems in-game

[heady adder]

my payment went through and i never got my gems

[iron swan]

how to donate from Russia? 😦

[faint lantern]

Question, how would I unbind my yostar email from a server? I accidently used it to bind a fresh account on the amagi server when my main is on washington

[grim timber]

For some reason my al on bluestacks mac has infinite manjuu loading on screen

Does anyone know why?

[signal wagon]

How do I find out what needs updating on my computer? my computer is 8 years old and I didnt update very many things other than windows since I bought it. it might fix some issues I have with my emulator and azur lane

its also because my graphics driver was 2.5 years outdated

[vague lion]

I bound my account to twitter a few years ago and logged in today and none of my data is here, I only have one twitter account and I made it back then just to bind it to this, any suggestions?

[sick kindle]

Did you logged in to your right server?

[normal radish]

LET ME BUY GEMS, I WANT TO BUY LIMITED SKIN !!

[minor cedar]

hello when i login in acount i use facebook and i want bind yostar i got this to my gmail then i add code it say it aredy in used and i never use differnt server or acount

its say this thirdpart acount is used by uid 100200

[vague lion]

yep

friend verified that my old account still exists though

I have read a bit about some people logging back in and the game just fails to retrieve their data

then asks them to make a new account

I have emailed a yostar support link that others have said is very helpful

[wheat cape]

Is anyone getting a file download fail

[grizzled stirrup]

Hi, I have some issues regarding purchasing in store. So my Google play store is originally in Malaysia but since I have moved overseas (specifically Hong Kong) for work purposes, any item in the shop seems to always show unavailable no matter what method of payment I try to make. I know that it might be the difference between cn and global event, but is there a way where I can make my purchases?

[left rain]

??

[grim herald]

Try restarting your game

[left rain]

died again

same problem

[lyric lodge]

Try without using Bluestacks 5 64-bit

[earnest dune]

Are we gonna have the "Lucky Bag" for the upcoming Ryza event?

[upper mason]

Hi, tried buying the Black Friday Bag, transaction is shown pending currently after an error is shown, not sure if its stuck or anything since usually it just goes through, anybody can help?

[hardy bane]

how do i transfer with my account on my old to new computer?

[limpid grotto]

And I have a support question. I had to swap out my phone and I'm not sure if I properly linked accounts. Is there any way to recover it? I'd really hate to lose a level 99 commander.

/techsupport

/tech support

bah.

/techsupport

[dusk idol]

anyone have any issues with losing their second password, and i know for a fact i didnt put "GORDAN LOVES SPIKED" for a password hint, and i tried all combination i would do. this some sorta hack or something. and can't even find anything online about it and have to wait 15 mins to try only 3 times again.

or know the email to get it fixed

[brave cradle]

im currently trying to recover my account, but my email keeps getting bounced by AL yostar's email anti spam catcher. can anyone help me out with this?

[signal abyss]

my twitter account got permanently suspended and I have lost my azur lane progress, what should I do?

[brave cradle]

prob send them an email if you havent yet and let them know

[signal abyss]

where can I find all the info about this (emails, etc.)?

[brave cradle]

[e-mail]

thats their email. you can verify it on their twittter page

[signal abyss]

ok, thanks, I will email them

I guess it's lost because I don't remember my UID

[steel marlin]

should be as easy as logging into the emulator with your old account afaik

[steel marlin]

spamming isnt gonna make people answer you faster. pls be patient.
and unless you've bound it, then no, it's probably lost to the void forever

[pastel comet]

https://twitter.com/arimakhisiau/status/1593835163724963846?t=vREfzAyxf4DloLdyBX7_gA&s=33

[vague lion]

is it possible for my account to unbind itself without my input? I am still having issues accessing my old account and I can 100% guarantee it was bound because I played it on both bluestacks and android

I have emailed support but I have seen mixed reactions to support's helpfulness

My second to last hope is opening bluestacks up and hoping my account is still logged in on here

IT IS

OK im fine now

[hybrid crest]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[bright flame]

Yes, sadly it is possible.

It hasn't happened yet for me for AL, but it did happen a few days ago for another gacha I play and that was bound to Twitter.

For Twitter, you can thank the new owner's shenanigans.

For the other binding methods, if it happens, I'd guess it's a bug.

My only advice is to take a screenshot of your UID and nick (e.g. the secretary page) just in case sh** hits the fan and you need to reach out to customer support for help.

[sage elm]

What are L2D skins?

[robust python]

Hi, im having issues with the last update- every time we try to download, it says "download failed. Would you like to retry?" I click confirm, but we can never get past the first packet. Any suggestions?

[grim herald]

L2D skins are skins that have animations when they are set as the secretary

[wintry dune]

when i try to lb my taihou it doesnt show the dupe, https://cdn.discordapp.com/attachments/791993701412372522/1043721256622624858/Screenshot_2022-11-20-02-54-48-465_com.YoStarEN.AzurLane.jpg
https://cdn.discordapp.com/attachments/791993701412372522/1043721256853319711/Screenshot_2022-11-20-02-54-59-553_com.YoStarEN.AzurLane.jpg
but if i try to lb the dupe it shows. https://cdn.discordapp.com/attachments/791993701412372522/1043721521446780968/Screenshot_2022-11-20-02-56-16-624_com.YoStarEN.AzurLane.jpg

[plush prairie]

I try to dive into game for first time today in jp server. And after download is finish, it's tell me to choose login method. I have my own yostar account for blue archive and choose to try to login by it after put code in email and it can't login with code respond in 100180. Is it need something before do this ?

[grim herald]

Does anyone know why im currently unable to download Azur Lane on my phone? its an iPhone 8+

[sage elm]

Ic thanks

[grim herald]

np

[vital marten]

Help! After I uninstalled and reinstalled the game it gets stuck on this screen

[plush prairie]

I try to play in emulator after create account in phone and can't find where to bind account to yostar because of they change ui make it different from toturial

//jp server//

is there step somewhere with updated ui ?

[vital marten]

It is on the start screen

But my problem is that I can't seem to load it in for sime reason

[carmine hedge]

I can't buy the 4900 gems but am able to buy the 60 gems

[proper finch]

No escape in hard mode? So how can you refit your fleet if you cannot get out of the boss room?

[sharp crest]

hey buddy, you see that button in the bottom right?

[tired yarrow]

Hey guys I live in Canada and play on an iPhone. I was just wondering if the gems are in USD and if there’s any way to avoid the transaction charge from Apple?

[carmine hedge]

Buy from android apple takes too much money

[dim vigil]

Ive noticed this twice now, as of recently when i go to buy Cognitive Arrays from the Core Store i dont get the Arrays but it takes my core data.

[hard swallow]

Thanks for your help tech support, I decided to buy a new ipad instead of spending money on AL. I hope Yostar is as happy as I am.

[austere patio]

Is there a way to fix the problem of having to generate a code with my gmail everytime I wanna play? It's getting really annoying having to Re-login everytime I open the game

[buoyant bison]

Help I tried to buy the black friday lucky bag, the payment went through but I didn't get the item. thanks

[peak burrow]

Help pls, I tried to buy the Friday lucky bag and the money was spent from my apple account, but I did not get the item

It’s still in the shop

[limpid grotto]

How long does it take for support to respond?

[sinful yoke]

1-3 business days

[limpid grotto]

Ok. I sent the email yesterday about recovering my account. Hopefully I'll hear something tommrow. Thanks Kawaa.

[peak burrow]

I also have the imagine of receipt and proof of purchase from the apple store of the black friday pack, as well as the imagine of the pack still in shop and not it being in my mail

[sinful yoke]

is the purchase pending or approved?

[hardy bane]

dont know if its just me but i cant hear music whenever i start up AL
how can i fix this?

[lime lichen]

Hi all. I redownloaded the game after being away for a few months and when I try to login with my binded Facebook account, it doesn't find my character. The bind is still active under my Facebook settings and it shows my User ID. How can I get my character back?

[sharp crest]

try pressing the top button in server select, it should show you which server held your profile

[lime lichen]

😭😭😭that worked thank you so much I was so scared I love you. It literally appeared out of nowhere once I pressed that.

[peak burrow]

@sinful yoke the purchase has been approved, do you want me to give you the picture? Also sorry for the late reply

[tawny echo]

?

i cant enter battle?

[bright flame]

You probably filled your dock space. Try to check if it's full and retire or enhance to free space (or buy more slots )

Usually, when that happens, you get a prompt to do so though.

[bright flame]

Any chance someone can confirm if two account binding methods can take place at the same time (e.g. Twitter + Yostar) or if I need to unbind one to bind with the other?

[uneven goblet]

did anybody else not get a skin from the lucky bag? i got everything else but no skin

[lyric lodge]

Did you get 2 piles of gems (if you own the rolled skin its converted)?

[river kraken]

ive been away from this game for a while and i came back and tried to login with my twitter account and it seems like it wiped my data, is there any way i can get it back?

[limpid glacier]

Anyone know how to reset a forgotten account password?

[carmine hedge]

I haven't received my 4900 gems despite my banking app showing me that I already bought it

[grim timber]

You can bind as many as you want

[grim timber]

Email customer support

[sinful yoke]

if you mean 2FA you must contact support to reset it

[sinful yoke]

since its been approved that means the error is coming from azur lane, get a screenshot of the receipt and email support, they’ll he sure to help you out

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[peak burrow]

Should Also send a screenshot of the item still being in the shop and not in the mail?

I

[sinful yoke]

its not necessary but it can ne helpful

[peak burrow]

thank you

[river kraken]

about this, i already emailed support but the only thing i can provide is my username, i don't remember my uid or level, is there anything else i could provide to help

[sinful yoke]

they will ask you what details they will need, if you dont have it, tell them you dont/you’re guessing and they will ask for other information

[river kraken]

ok thank you

[mild ivy]

I can't enter, I've already restarted my phone

[sharp crest]

login using binding, left side

[mild ivy]

Let me try it, thanks btw

[mild ivy]

This did works, thank you, I don't know why it logged out

[hardy bane]

does it really matter if i change the 30 60 fps option

[sly galleon]

Reinstalled the game after 3 years, I accidentally started a new account and then binded it with FB, but I had a previous account that was binded with FB. Is the previous account binded with FB now overridden?

[cerulean raven]

Anyone else ?

[grim herald]

just press confirm

after it downloads, you can play

[cerulean raven]

It's Ok, now restarted the Game & my Phone

[river kraken]

i just had this same issue with twitter, i emailed support at [e-mail] and they got it back

[wild vapor]

My Hammann is lvl 125, oathed etc but I'm still stuck on part 5/7 in her Memory, is there any way to fix it? She doesn't appear in my Side Mission tab either

[lyric lodge]

Can you post a screenshot of your side missions tab? Also there's a very rare thing where memories don't count for people and for them support can manually add them so that might be a shot if you actually completed her full sidequest.

[limpid grotto]

I reached out to tech support a couple of days ago about recovering my account and yet to hear back.

[limpid grotto]

nevermind, just saw the email. Stupid hotmail flagged it as junk.

[sick yarrow]

Does anyone know the native image resolution of AL? I got a new phone and some assets appear blurry to me. This is especially apparent when I try to view images within the Gallery

[old rapids]

Hi, sorry for my bad english. I accidentally requested a refund a couple of minutes ago, I wanted to know if I can cancel it or if it is approved, can I be penalized? I'm afraid of losing my progress and my skins

[lyric lodge]

How did you "request refund", cause if it's from a bank, the devs can't help you, only the bank can. Also you risk your account being banned if you do this so, yeah, you can get penalized.
Otherwise there is no ingame refund request option, so... whatd'you do?

[old rapids]

By play Store

[old rapids]

I had a similar experience 5 months ago with Muse Dash but I think the bank issued the refund

I hope they don't accept the refund

[old rapids]

It was 19.99

[lyric lodge]

You have to contact support

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[torn trout]

I paid gems for Azur lane but they aren't appearing in my account

Is there something wrong with the transaction?

Is this a glitch?

[misty jasper]

May I ask why the pass is 9,99 dollar and 11,99 euro…?

I feel scammed

It was always 9,99 euro

[misty mantle]

Hi Good Day. I am wondering if one can refund a skin purchase. I might have purchased the wrong skin, not that I regret it. Thank you

[timid saddle]

Hi can someone help me im unable to retreat from the stage since it says stage completed boss defeated and im still on the level with no enemies?

[oblique junco]

so, i changed my emulator to bluestacks. now i am unable to login into my old acc. i have been getting error 100150 everytime i write my correct id and pass. is there something i am doing wrong?

[wild vapor]

Sorry for late reply, do you want all of them? I'm currently doing all memories so would be many screens (just showing these two for now to not spam)

[candid oriole]

hey guys i m getting this error when trying to purchase gems, my other games can see google play fine

[gleaming talon]

does anyone here play AL on LDplayer?

how do i reduce lag spikes during boss barrages?

[pastel bane]

Hi guys, I played a bit of Azur Lane a few months back and I had a few pretty decent ships, however I decided that I wanted to play on PC so I downloaded BlueStacks. I logged in through Facebook which I did have binded from when I first played in April however I was thrown into the tutorial sequence and I had to create a new account. I did find there is this APK fix that AL sent out in 2019 but the file is not working for me. Is there a way I can get my account back?

[bright flame]

While I agree that in the past they charged only 9.99€ for the battle pass (i bought one myself roughly a year ago), if they have changed the pricing, I do somewhat feel it was an old pricing mistake on their side as they probably forgot to apply the proper conversion when paying with different currencies.

The prices have always been expressed in USD and other items like gem packs have always had a higher converted price when paying in EUR.

I still have the old purchase confirmation emails from several years ago, way before battle passes existed, where the 79.99$ gem pack ends up costing 84.99€

(Granted, the 30 day gem card didn't overcharge when paying in EUR several years ago, similarly to battle pass last year, but I'm not sure that still applies nowadays).

That being said, let's see what someone from customer support replies to you.

[sharp shale]

did you select the correct server?

[pastel bane]

I realized that I did not however when I went back to the login screen to select the server I was in it still brought me to the tutorial sequence

[sharp shale]

do you have any other binds?

[pastel bane]

no, unfortunately not

I do have a yostar account but I did not bind it to Azur Lane at the time

I only binded Facebook

[misty jasper]

I bought every pass and some gems before and this never happened before. Dollar is almost the same as euro nowedays

That said I received an email from customer support that Apple increased in game purchases -__-

Guess I all buy from desktop then :p. That does work right when in same accounts etc? Im using bluestack

[carmine hedge]

uhm

the same thing repeats

is this a known bug?

[wanton plover]

Having thr same issue as above

[lean garden]

I closed and reopened after that error above and it took me to the title screen like it should.

[outer herald]

That one file is having issues I see

[carmine hedge]

im getting file download failed is this extended maint

[lyric lodge]

It's 2 hours still till they announce maintenance is starting...

After it fails, reboot and the starts up fine

[outer herald]

It'll probably get fixed when the servers are about to go live

[crude trench]

I logged on the game and found out the server's have this, is it a bug?

[misty jasper]

Probably due to maintenance

[sinful yoke]

firstly, bug reporting is this way > #bug-reports
secondly, the game is not up yet, so try not to report bugs until client is fully live

[crude trench]

Ight thx

[fierce heart]

um help?

i’ve been charged 8 bucks out of nowhere

i did not do a purchase and i didn’t even receive the gems

[carmine hedge]

I see that it hasn't been fixed. Game froze again :/

oh well

[untold burrow]

I just bought Gems and didn't get credited but got charged, can anyone help?

nvm it's been resolved by CS, thanks!

[jade moth]

This keeps popping up everywhere in the home screen, in battles, dorms, ect etc etc. Is this just because of connection issues or is it something else?

[past wren]

Hello I'm dum. I deleted the twitter account I was binded to in a mixup a while back and I don't think I did the yostar binding correctly because it just takes me back to the tutorial.

So I can't get back to my account on my own because I'm a moron pls advise

Advise on the account bit not the moron bit. Don't think you can help with me being stupid

[crude torrent]

Hi, can someone help me? I havent log in in 2 month to the game and it says my account is banned?

[e-mail] aight

[pastel escarp]

It keep loading (even b4 the updates) I tried fix assets but it just work for a half day then I’ll occurs this problem again

[pastel escarp]

Now this

[crisp tulip]

Same did bought the license but no gems received

[crisp tulip]

How were you able to resolve or reach the CS

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[crisp tulip]

Thanks

[untold burrow]

I managed to get it resolved easily with the CS chat support in settings, hope you have resolved yours

[eager junco]

I ran out of the map?

[untold mantle]

/techsupport

So I made a purchase on pile of gem the payment got through but I didn’t get the gems so I don’t know what to do

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[hallow holly]

Why i can't dowload game from chplay

[pastel escarp]

I can’t log in my game with Mobile Data it’s ok with Wi-Fi tho

[weak bloom]

having this issue for 3+ hours in chapter 3(hard mode)

but on other chapters theres no issue with that

[lyric lodge]

Using the exact same fleet or some differences?

[inland night]

I accidentally bought 600 gems, how can I get my money back?

[hard wigeon]

So, I recently moved overseas (NA to EU) while originally in the Amagi server. When I landed in the EU, I no longer see the option to choose a server and constantly get a "Network Error" regardless of my sign in method. I've cleared the apps cache, Un-installed the game, and managed my network settings to no avail. Any suggestions?

[lost parrot]

The game is always stuck loading on the announcement screen ever since today. I've tried using VPN, repairing game assets, reinstalling, changing internet connection and its still like this on emulator. Pls help I just wanna play already.

[jaunty marsh]

Hi there, I seem to have lost my account despite already binding it to my email/yostar account. I logged on to every server, but its still not there. Is there any way I can recover it?

[dreamy anchor]

https://media.discordapp.net/attachments/504377253430558740/1046262920088125520/Screenshot_20221127-061234_Azur_Lane.jpg

So I have been getting this screen for days now, even after repairing assets and deleting and re uploading the game it still gives the same message, any idea what's wrong?

[grim herald]

have you checked you internet?

[dreamy anchor]

I tried playing at 3 am when everyone is sleeping and at 7 am when the Internet is the strongest.

Still no luck

[grim herald]

Try contacting customer support for help

[rustic cove]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[wintry jackal]

I just linked to my Yostar account from inside the game's settings and I see my email appear in green color but it has the 4 jumping birds on the screen for 2 minutes now. Is this normal?

Hmhh... it froze for some reason. I exited the game and came back, it says it is connected to my Yostar account so I'm assuming it's all good.

[lavish torrent]

Would it be possible to update/correct the oath info screen for Reisalin Stout's skin to not have it cover her face?

[echo lodge]

is there a way to disable the 'azur lane' thing when you open the app

eg. when you open it the app screams azur lane at you

[quick sable]

where does it say specs again?

[wintry jackal]

I installed BlueStacks but even though I logged in with my Google account, it treats Azur Lane as me starting a new game. How can I link it to the progress on my phone? I selected the same server.

[sharp crest]

you have to sign into azur lane with the binded account on the left of the starting screen, once you do that, if you cant remember what server you used to play on, press the top button in server select and itll show you which one you played on

[wintry jackal]

yes, I did use bind to my Yostar account.

[wintry jackal]

so I have to select the Yostar account on left bottom of screen on BlueStacks? I was hesitant to do that because I was afraid it would overwrite if I use the same email.

[sharp crest]

yeah to even remove a yostar binding you have to go through customer support so theres no chance of accidently doing that

[lyric lodge]

There is no "google account" bind.

[wintry jackal]

I said that I logged in with my Google account after installing BlueStacks.

it is all working now... it just took some time which caused me to panic a little because I was expecting it to work right away.

[fast brook]

So i cant fight

Its just stuck on that stage even tho it says im done, and i tried retreating, switching and going in to other battles but i cant do anything

[limpid grotto]

Advice for everyone. Link your account! This has been a nightmare trying to recover my account. I feel I may have lost it totally.

Also second time I've had an email returned to me today. Sad to lose a level 99 commander on the Avora server that had 18 boats at 125.

[wintry jackal]

i binded my account to yostar and im not able to get it back

[limpid grotto]

I shot a tweet to the EN AL twitter. Hopefully I can get them to help.

[wintry jackal]

pretty sure i also did it with twitter but it still doesnt work

[sand acorn]

I had my account linked with Facebook, but a week ago I bought a new phone and tried to login back to my AL account and it doesnt work.

[limpid grotto]

Yeah I think I'm fully boned for my account too.

Sad, cause lord knows when Musashi, Vanguard and Perseus will come around again.

Had Van and Persi at 125 along with like 16 other ships.

[sand acorn]

I had it for 3years and if I lose if I will just stop

[limpid grotto]

About a year for me, I think. Probably the same way for me as well. Have like a 59ish fleet completion as well.

[sand acorn]

I had around 70% if i remember corectlly

[limpid grotto]

oof.

And I'm just short of getting the final daily raid where I can get Cog arrays too.

[wintry jackal]

bruuhj i spend hellla money on this game and they just saying naw we deleted ur acc

[sand acorn]

I want my mommy FDG back

[wintry jackal]

i want my money back

[limpid grotto]

I have her fully developed but not 125. Stuck at 120 cause arrays

[wintry jackal]

like ive tried all the servers all the login options and noithing is wokring

[carmine hedge]

I tried again to create the same object and it worked

[limpid grotto]

been in contact with them for a week. Found out that I was mispelling the server. Arvora, not Avora.

They can't find it, but I did send an email today saying that I had mispelled the server name. Maybe that will help.

Didn't have that. Like I said, I'm fairly sure I'm boned at this point.

Yeah, that's what I'm gonna do. Hope it works. God I hope it works.

[sharp crest]

its "avrora" my man

[limpid grotto]

Bah, silly russian names.

[wintry jackal]

will the people be able to recover my acc if i give them the uid

[limpid grotto]

Likely

[hard zealot]

Does the use of macros are punishable?

[wintry jackal]

@grave lotus can u help me recover my acc

🙏

[sinful yoke]

please email them

not through discord

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

make sure you login to the right server

[sand acorn]

In every region It makes me start from the tutorial

[limpid grotto]

Well I am sad. My account is fully gone.

[limpid grotto]

Massively disappointed.

[gaunt heath]

is there any way to reduce the lag on the bomberman minigame? its so aggravating the game runs fine but that minigame is constantly lagspiking

[limber zodiac]

Hi

Can anybody Help me with may acc?

My*

I only know my name and prob the password but somehow I still cant login

[ripe echo]

Anyone else get this issue? AZ worked well on morning and later today it not working.

[winter blaze]

yeah I'm getting that right now

I'm also not able to boot up/log in to any other mobile game so you should check that as well. could be an internet provider issue

[restive igloo]

So I got a new phone some weeks ago and I haven't been able to open Azur Lane since.

[limpid grotto]

I finally found my proper commander name. Just shot an email to support hoping they can recover it.

Oh boy, I think they found it!

[sinful yoke]

good luck

[limpid grotto]

Man I'm hoping.

[ripe echo]

Still AL not working on me when not retrieving latest version info

and my internet is working fine

[limpid grotto]

Is there a way to look up a uid?

[runic bridge]

guy, i've craft these gear already but just few of them show up in my inventory, is it a bug ?

[sand acorn]

I have the same problem

[limpid grotto]

Here's to hoping my account is found. Still waiting on a response to the email I sent earlier today

[proven phoenix]

Can I get in touch with a dev? Trying to recover my bound account after I deleted the game a while ago, but I'm not seeing any data on any server

[outer herald]

Some of them are augments that can only be equiped on the respective girl from the Collab. Also, this was more of a #gameplay-help kind of question though

@proven phoenix did you do this at all for your account at all? If so just do the second half and make sure you're logging into the right server

[proven phoenix]

I bound via Twitter I'm pretty sure, but it's been ~2 years so I can't remember for certain

I've checked my connected apps and Twitter has a connection with Azur Lane from around that same time

I tried logging in via Twitter then, and checking the servers but all of them treat me like a fresh account

[limpid grotto]

Things are looking up Millhouse. I just might be able to save my account! Woo!

[limpid grotto]

Woo! Got it back!

[sinful yoke]

can you explain the issue a little more?

[restive igloo]

When I open the app, it'll show the yostar and manju logos then instead of a loading screen, pitch black

[vale kestrel]

Hello I just realized I spent gems on a skin rather than the coupon for the event can someone point me in the right direction to possibly get a refund?

[limpid grotto]

Not a bad idea. Will do that

[jade gust]

Can I buy azur lane asmr with paypal I don't have MasterCard and paypay

[zinc loom]

Guys can you help, I can't log in to my account through youstar account, what could be the reason?

[sand acorn]

write them an Email on this adress [e-mail]

they helped me to recover mine

[severe hamlet]

Hi, I'm not sure if its a known bug, but I have completed all the event maps, but I am missing the TS1 map Cutscene for finding the boss. Should I send an email to support or is this an already known bug?

[candid tapir]

I purchased gems and it didn’t give me any, I tried again and it still hasn’t given me gems but taken 2 payments

Messed ai bot in game with screenshot of my uid, server, payment etc

Bot hasn’t replied after sending info and gems haven’t been delivered yet either

Refund and gems waiting as neither sent yet

[spare slate]

I reinstalled the game today and had all my old stuff (the account wasnt binded), I tried to bind the account to my facebook but accidently binded it with a facebook account that was already binded to a different azur lane account. It logged me into the other azur lane account and i cant get back into the old unbinded account(its all on same phone)
Is there any way to get back to that unbinded account?

[cunning marlin]

Really? Bugging out again

[wind lintel]

Do they remove cruise pass from shop before end of world cruise?

[cunning marlin]

What would be the point of that though?

[wind lintel]

Well I don't know, I figured there's still time to buy it but it's not in shop and when I try to buy it through world cruise screen I get error

[cunning marlin]

It worked last time so it must’ve been a recent addition, but why though?

[wind lintel]

Why are you asking me

I want to buy it but can't and I don't know why

[wind lintel]

I got this from in game support.
Apparently it's already ended which is weird because I can claim normal rewards.
I don't know why they'd do it like this.

[cunning marlin]

It says it ends in about 30 minutes

[sinful yoke]

I believe its always been this way, im not sure if its intentional or not but it has always ended early

[wind lintel]

Never noticed that before. Guess I assumed it ends together with regular cruise. Shame, waited too long to buy it

[cunning marlin]

What’s the purpose of doing that though, and how much earlier does it end?

It just seems strange to not be able to buy it, yet still be able to collect rewards and progress through it

It still said an hour left so...

[warm inlet]

Same. Shame that Yostar doesn't want our 10 dollars 😜

[elfin relic]

error with collab voice update, cleared data and tried again now worse with all 1204 voices missing and cant update

[wind lintel]

Tbh I think it ends sooner to prepare for new pass. So there are no issues during daily reset

[icy plaza]

I purchased the pass and it confirmed the purchase

And now there's an error

[upper iris]

I just did too

[icy plaza]

It won't give me my stuff. And now it's telling my to buy again after the error screen disappeared

[verbal minnow]

Same

[charred tree]

i doubled purchase my pass lmao

[icy plaza]

Yup. Exact same message, didn't screenshot it though

I'm not buying again, last time it took me weeks to get the refund on the second one

[wind lintel]

Yeah but that's pass for new cruise, I was trying to buy the old one

[verbal minnow]

I'd be fine doing that but it wont even let me, it's saying purchase failed

[lyric lodge]

Notice "pending" there.Be aware a 'refund' can mess up your account so definitely mail support (by mail, not ingame)

[upper iris]

this same error happened when I bought the very first cruise pass way back when

that was when they did maintenance and asked ppl to contact support

[charred tree]

welp paypal credited me twice, rip my refund

this might take a while

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[lyric lodge]

Purchase ends one hour before the pass ends. Think they introduced that back in season 3 or so, so it has been a long time.

[sinful yoke]

yeah we went over that

[wind lintel]

Well then I missed it by a minute or two because when I went to buy it, it was like 58 minutes until reset

[icy plaza]

Are people buying it just fine? It seems like only a few people here have error issues. I havent had this kind of error since the first cruise pass. Idk what to do. Tempted to buy again because I don't want to wait but maybe not a good idea

[verbal minnow]

if I just buy it again so I get the pass and don't really care about getting a refund it's not gonna glitch out my account will it lol

[cunning marlin]

Speaking of passes, I need a refund... for the new one

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[obtuse patio]

Man this isnt the first time it happened

[sinful yoke]

no it wont glitch your account, to be fair the glitch already happened (not receiving it) so you would just request a refund on the first purchase

[lyric lodge]

Nobody supplied the actual answer though

[deep jolt]

Ah, i see im not the only one

[upper iris]

I just e-mailed al.cs@yostar

[icy plaza]

Should I wait for it to suddenly give me the cruise pass or do I need to buy it again and give me a refund??

[upper iris]

IIRC they got back to me quick last time and resolved it

[sinful yoke]

if the purchase is still pending in your transactions, you have to wait but it can be days
purchasing again doesnt guarantee it will be processed faster either

[icy plaza]

You're saying if I buy it again, there's a chance it still won't give me the cruise pass?

[charred tree]

the pass already reflected in my end now

[tidal stump]

Is it safe to buy cruise pass right now ? Or it still broken

[charred tree]

i just need to sort out the 2nd purchase i did

[icy plaza]

So buying it a second time does work

[charred tree]

not worth the hassle for the refund process tho

[tidal stump]

Just wait 1 or 2 day then buy it that why I always check here to make sure it not broken

[deep jolt]

NVM,i already have it now, took a short while for me

[sinful yoke]

I would just purchase and give it some time

[carmine hedge]

i just finish sending an email, it seem faster than they looking at discord

[verbal minnow]

okay thanks, I guess I can give it a few days before attempting to buy it again haha.

[past frost]

Mine just loaded in

[sinful yoke]

online purchases arent always instant, there can always be up to 10 minute delay for stuff

[past frost]

Just had to wait a bit

[winged forge]

Same mine just loaded in.

[icy plaza]

Okay got it

whew

Looks like we all did. Nice

[analog finch]

got mine too

[charred tree]

probably the influx of people buying the pass at the same time caused it

speedrunning 100% collection

[ancient agate]

Is there a way to delete the optional Live2D assets from the game client? I accidentally downloaded them on my phone, and I don't actually have space on my phone for them.

I know uninstalling and then reinstalling the game can remove the assets, but I'd like to avoid that if possible, because that also removes all the gear presets that I have set up on my ship girls.

[sinful yoke]

next time if you have issues with purchases contact [e-mail] and keep in mind patience with some online orders, if any duration makes you uncomfortable waiting, contact the support and they will assure you its on the way

I’d suggest at least 5 minutes grace before panicking

[verbal minnow]

pff my brain doesn't allow for a 5 minute grace period before panicking lol

thanks again.

[sinful yoke]

if any duration makes you uncomfortable
then contact right away

[upper iris]

I waited 1 minute then panik

oh, yeah mine is reflecting now too

I panik for no reason then

[sinful yoke]

it happens

[upper iris]

sorry customer support peeps, wherever you are reading my email

[candid tapir]

Ok I’ll get an email going, it’s not worked on cruise pass either as I keep getting redirected from game to App Store which is messing up the game

[covert stag]

not sure if this the right place to ask for support on this matter, but i'm having trouble purchasing gems/cruise pass

issue being that i've moved to japan, so it shows item unavailable in your country

using android/google play store btw

[jagged quartz]

anyone else having trouble with operation hot spring ? No matter how often i clear it shows me the tooltip that i can select any stage i have cleared alerady before, but cant collect any rewards or select a different stage ... Cleared like 8 times still at "Day 1"

[lyric lodge]

Make sure to select day 2... not day 1 each time (you can swap it after Amazon is gone again)

[jagged quartz]

fianlly got it. Once an older day was selected it is not possible to select the recent one (until you go back to the hub). And i always tapped day one since the tooltip always pointed on day one, preventing me from selecting the recent stage ...

[hexed oriole]

i got a question about in game purchase , if a in game purchase fails does the pending money go back into my account?

[zinc rock]

hello why can't I update the app even if I have good internet. it is always stuck at 50percent then proceeds to stop downloading

[tardy fossil]

Every time I have tried to access "Records" in memories, it gets stuck loading and I have to close down the game and restart it to get it unstuck. I can't access the Records section because this bug occurs every time even after restarting.

[rain goblet]

It keeps looping bruh, like infinitely what th do I do

[fleet meadow]

Anyone know how to fix this?? I've tried click the confirm button but it still doesn't work

How to repair assets?

Sadly I'm still stuck at early loading screen...

Ok, thank you very much

[lament cloud]

Hi, I tried to purchase the lucky bag a few hours before it went away, but the purchase failed at the end of the process (even though the payment was validated). Today I notice that I was debited of the amount, but without receiving anything. What are my options ? Wait a bit for automatic regulation, contact customer support ?

[charred tree]

you can try to email [e-mail], they are very responsive

got my issue resolved with the cruise pass within a day

[lament cloud]

alright, will do that then, thanks

[stray comet]

Im just curious..Im on day 8 But I still Dont Get The Free Prize...Or is that not?

[sharp crest]

there is no free prize for day 8, it means "free play"

[dry moth]

Anyone seen this? Memory missing from the event, I've cleared every node

[languid meadow]

so u saying i retired that character thinking i was gonna get it again and then get scammed

THEN WHY ADD IT IN THE FIRST PLACE

[lyric lodge]

Why'd you think you get a gacha-only character for free anyway? It was clearly free play

[carmine hedge]

anyone can help to explain what is these 2 function meaning

[azure holly]

Can anyone help on how to fix the following?

[lyric lodge]

Just click on them for the info text

[lyric lodge]

Try making sure you're logged into your google account

[normal radish]

I can't install Azur Lane from Google play, i know i can use Taptap and Apkpure but i want to make purchase in-game
Nevermind i just need to clear data and cache

[bright bane]

Anyway to change the email I used to bind my account?

[candid tapir]

I have same I’m on apple I’m logged in on my phone etc redirects me to App Store to enter password which shouldn’t be needed as it already used my Face ID which pays in every single other app

Then fails and makes me wait for invoices to try to claim my stuff

[reef fractal]

Does anyone else have a problem with Azurlane logging them out once exiting the app? I have to re-log in each time I close it, thankfully I bound my account or otherwise I'd be in deep trouble...

It also resets my settings and fleet loadouts

[sinful yoke]

do you have any space in your phone?

this kind of issue usually happens when you have such little space that your phone saves space by destroying Data files on apps after you finish using it, aka your login data and any settings unique to the app

[reef fractal]

I'm using blustacks, and I have ample space

[ruby dawn]

Can anyone help? Did the update last night and can't move pass this!

[rain goblet]

Does it keep looping?

[ruby dawn]

yep

[rain goblet]

Yeah it did that for me too yesterday

Restart your device

[ruby dawn]

I'm on Mumu emulator

restarted, cleared cache

[rain goblet]

Yeah even uninstalling and installing does nothing

Ion know if you can find a way to like,refresh your emulator or something

[ruby dawn]

the emulator is fine, every other game I play on it works fine

played the game with no issue before the last update

[ruby dawn]

[patent ore]

anyone who had issues coming back to game after a long break and no characters on any server got help from the customer support? and whether I have a chance to at least try pulling for the Ryza units if I get it back? ;d

[azure jacinth]

Help, game doesn't let me in. It always got into the intro screen then automatically closes

[azure jacinth]

Tried restarting my phone and it worked so thanks

[brisk crescent]

Anyone else having problems logging in through Twitter?

[brisk crescent]

I waited for 30 min and it seemed to fix itself

[viscid geyser]

Not related to AL but to Memu emulator, did anyone had the error message "Google Play Authentication Is Required"? that just keeps looping? I can't log in into my Google Play account on Memu because of that

Yeah, I tried that, I also wiped out the Play Store data, removed my google account from the settings and tried to log in again, at first it logs in correctly but after the " create a backup for my account" window, it just starts to loop again saying that I need authentication

I did not tried that, I'll check it out in a minute, thank you

[viscid geyser]

Nope, sadly, that didn't work either, I'll try to install another Memu instance to see if that solves the problem

[reef fractal]

shouldI try deleting and reinstalling?

It also defaults to sandy server, when I always play Amagi

[sinful yoke]

I would suggest that if it doesnt help it could be something with the emu and I would reinstall that

[uneven kayak]

i pressed this button in account settings on accident, and it had a menu mentioning account deletion
I didn't press the checkbox or the grey delete button, is my account safe or will it be deleted?

[grim herald]

your account is safe

[uneven kayak]

🙏

[reef fractal]

I'm deleting the app and reinstalling it

I got 10gb to redownload

💀

[reef fractal]

Problem did not get solved

[reef fractal]

Ok so if reinstalling the emulator doesn't work, what do you suggest I do?

I mean it's not a problem to redo the verification, its just annoying that everything is reset (fleet composition, settings etc...) whenever I quit the game. It also defaults to sandy when it used to default to amagi which makes it annoying...

[calm sphinx]

whenever i play stages with a whole lot of stuff going on (eg meta fights, EX stages etc), my phone gets extremely laggy, (like the movements of the ships, and basically everything will not be smooth). Idk whats the problem as my phone has a max refresh rate of 120hz, and its still quite a new phone

[carmine hedge]

Good evening, I can't unbind my twitter account from my AL one because everytime I try, the following error appears:

net::ERR_HTTP_RESPONSE_CODE_FAILURE

And TW 100222

How can I solve it? I have a Yostar account binded already, so I want to remove my twitter from there

Nvm, solved it. I'll share how I did it

Apparently it was something to do with my home internet, so I used my 4G and this error didn't appear anymore

Hope it works for your guys too

[novel lagoon]

is Azur Lane available in Google Play Games beta?

[calm sphinx]

yea understandable, thanks for the answer

[shell snow]

I got this black screen after logo and cant proceed. I tried reinstalling from different sources such as qooapp and google play and didn't work. Any help?

[icy plaza]

This item that was shown on the livestream is not anywhere in the game. Not in motifs either

[zinc loom]

Thanks

[scenic gale]

anyone got the normal email for azur lane customer support?

[proper void]

Why is my acc banned

?

[steel marlin]

Did you use third party programs or anything? Any clickers, stuff like that?

Anything against TOS?

[proper void]

The game paid me last time when I reloaded the gem and the gem was still sent but the money is still in my account and now I want to send it back, what should I do?

[lyric lodge]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[night slate]

Is AL supposed to take up 11GB of storage?

[dapper flame]

latin america supposedly is supported, but i still cannot purchase gems nor update through play store

[near hazel]

Can you get banned for making purchases in multiple accounts?

[silent dune]

Has anyone ever experienced their game softlocking during battles? Like, everything stops moving and you can't do anything, not even exit battle in certain places

[lyric lodge]

Primarily Bluestack users...

[naive thorn]

Yeah having the same issue on BS too.

[lilac bear]

Hi guys. I cant make ingame purchases neither with paypal nor google play money. There comes an Error which says somthing like "the current api doesnt support". How can i fix this?

[ocean skiff]

Contact AL support at [e-mail] so that they can investigate your issue. Include your account details to make things easier for them.

[lilac bear]

Okay i will do that. Thanks

[digital radish]

Yeah its happening to me as well wtf

I just wanted to get the Ryza skins 😭

@lilac bear did you find a way to fix this?

[digital radish]

I'm not getting a response from customer service..

[lilac bear]

Sry i did not. The costumer service says i have to contact google. Seems to be a problem from the play store

[digital radish]

I got the same reply. I borrowed my friend's phone just in time to login and get the Colab skins

[velvet breach]

hi hi, someone know why?

[analog bay]

Having endless loading here on battle screen. Uninstalling or repairing assets didn't do anything

[charred tree]

internet connection problem? have you tried restarting your connection?

[analog bay]

yep, not sure what's causing the problem

as long as i don't go to battle screen i can do other stuff tho

[analog bay]

Yep, after this patch is when I got the endless loading. I already reinstalled but nothing happened. I'll try VPN.

[analog bay]

Tried a few, on different countries. Didn't work I wonder what's causing the problem.

[analog bay]

real phone

I'm going to try and reinstall again tomorrow and see if anything comes up

[mighty sphinx]

Please help What do i do if yostar is not sending me the verification email

[carmine hedge]

I need to know why my game whenever there is an update continuously say checking for update for quite a while and I usually have to go through and uninstall and reinstall to play the game again. Is there a fix?

[sinful yoke]

bug report is not going to help, its an internet issue, file issue, or something internal (worst case scenario) that you have to contact customer support for

[carmine hedge]

How do I contact customer support? I mean I honestly don't know what it could be I have Xfininity Wifi. I don't know how to know it is a file issue or something else, I just want to see if this can be resolved

[obsidian merlin]

Why in every small update of the game around 30mb-60mb I cant login after that without using VPN? It only resolve when the big update comes

Also the problem only exist in my wifi but when using vpn its all good, data connection or other wifi it works fine

[hushed bear]

I just tried to use my Metadata to fight Arizona. I requested assistance from the world, and attempted start the battle. I was given a formation screen, and saw two users connect to my game.

After I populated my roster and attempted to start the battle, my coordinates were consumed, and I never got into the fight. I was taken to the My Bosses list, which was now empty.

Did I do something wrong?

[sinful yoke]

have you tried using a vpn or switching from wifi to data or using airplane mode to try to soft reset the app?

[lyric lodge]

Your own fight probably was concluded before you entered is my assumption.

[obsidian merlin]

Sadge, its very complicated for me i tried resetting the router again and again but still the same, happens to me every month, I just want to play w/o using any thirdparty app just to enter the game

Started playing this Sept then the problem occur in Oct, just figured it out using vpn to enter then turn it off when Im inside, the only problem is when entering the game after that it works perfectly fine without vpn, dont want to play like that coz sometimes I play 2 games simultaneously

VPN is only required in log-in only

[fair jewel]

Hi there. When I tried to log in the other day I saw that my account was gone. Im pretty sure it was linked to my facebook account but when I logged into my FB, my account was gone and it had me start from the beginning. Im pretty sure I havent done anything illegal to get my account banned. I tried reinstalling the game but it didnt work. Do I still have any options left?

I was actually in the Amagi server but Ill check again once Im done re updating the game. 7+ gb of data takes a while. Thank you.

[carmine hedge]

No I have not

[sinful yoke]

My Character does not show up until logged in, this is highlighted in pinned messages guide

[lyric lodge]

Alternatively to logging in you can click the terribly named "results found" button to find profiles on an account.

[fervent jackal]

? I followed the cat paws code. Everything other is ending with wrong code. ID and server is correct, since it showed my in-game nickname

[lyric lodge]

The paws are for unlocking Akashi ingame. Where are you entering a code??? That site is for bluray codes.

[fervent jackal]

https://gift.azurlane.jp/serialcode_detail.html?langType=0&areaType=0

Wrong site?

[lyric lodge]

That site is for redeeming bluray codes (which are all expired anyways at this point).

[fervent jackal]

So where I can find the android version?

[lyric lodge]

What for? What are you trying to do. There is no code you need to enter with the paws?

[primal vector]

🤣

[rocky jungle]

I still has the same problem i had with my old phone. Almost all notifications i get from the game appearing only when i start up azur lane. Maybe the thing i use 2 phones to play. But now idk how to fix. Done everything i could, turn off/on notifications in-game and app settings, reboot the phone, cleared cache. Nothing helps. What could i do?

[rocky jungle]

1. It's not
2. Mobile internet is always on. And notifications from Azur Lane coming from timers. So anyway u don't need internet
3. Also not
   And i think this is specific to Azur Lane, not phone. Because i am getting notifications from other apps normally

[rocky jungle]

So i just explore some strange thing. I am getting all notifications when i am in-game. But if i am not in-game i am not getting them. That's why i get them when i run up azur lane. But this still doesn't let me know how to fix that....

[sinful yoke]

please disable battery saver mode on azur lane

or sleep mode I think its called

[rocky jungle]

Wow i actually found some setting called like "let app working in the background" And it actually helped. I hope that was it. You are my rescuer.

[sinful yoke]

👍

[lapis forum]

Hello, where would I go if I wanted to try and recover my account