tech-support

[lusty python]

I sent it 3 days ago I think no one is working lol

I need help But as you can see, there was no reply

[neat linden]

Hi, I tried binding my app to a yostar account so i filled in an E-mail to bind but it instead only gave me the 'loading' screen for 20 minutes.
After i closed and restarted the app it told me that my yostar account is now bound but it gave me no password or account creation prompt whatsoever, and when i tried resetting password it told me there wasnt an account with that email, even though it says here it's bound with it.
I've already linked my twitter account which luckily was successful, but i'd still like to un-bind the phantom yostar account for safety's sake.
I've also send a support email stating this exact problem and am waiting for a reply, but i thought maybe tech support discord could help me with this as well.

[outer herald]

Pretty much you're going to wait for support to fix the bound email issue, but you do have the Twitter bound to it, so as long as you have at least one bind, aside from the Yostar account it's still good though.

[neat linden]

i've just confirmed that the twitter bind is working as i've logged into my phone with it. I just want the nonexistent yostar account to be unbound that's all.
i'll be waiting for a reply then, thank you

[foggy whale]

I tried to buy the Cruise Missions Pass and it keeps showing this error. How can I solve it?

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[queen leaf]

Hello, I have an issue/bug on dorm.
The server I was playing is in Lexington.
Usually when we enter the dorm, we got the notification box about our ships getting EXP, yeah?
However, just this evening, whenever I enter the dorm, and the notification box popped up, the screen freezes for a moment, and then the game reloads (back to the loading page with Manju, Yongshi, etc, etc).
The problem persisted even until this time.
Everything else is fine, only the dorm is bugged, as described above.
I hope that this issue/ bug can be looked into and fixed by the AL team, as I have submitted the report via Bel-chan as well.
Thank you, and good night.

[void bluff]

I have been bug like that too! Please fix it admin. 7 days remaining to buy it...

[foggy whale]

I tried to contact Google support and they asked me to clear cache of Play Store and Google Play Service App, The problem is solved.

[tidal ocean]

Alright, I was being a doof while trying to bind my account and managed to make a new account thus losing my progress. I don't remember if the previous account was bound but I do know my UID and the server it was attached to

Update: currently being helped by customer support
Update 2: solved! 🙏

[jolly nexus]

Hello, i cant see anniversary pack 2021 and 2022 in store. Help plz?

[lyric lodge]

#game-news

[wicked flare]

Hello, I am a player from JP sever but could anyone help me.Is there any way to recharge my azur lane without in Japan?(Cus recently I bought a japan google gift card although it did not say I can't purchase in this country,but it said they need more information)

[eternal birch]

Codashop

[wicked flare]

I can't see a selection of JP azur lane tho

also en

do u have link to azur lane codashop?

[eternal birch]

https://www.codashop.com/international

[wicked flare]

sorry I still can't find the option of japan azur lane

[wicked flare]

Is there other website that I can find people to help me use my gift card

[tough plaza]

hello, where can i get support for lost facebook logins?

i played for a long time a while back, got a lot of stuff i dont really wanna let go

i just came back and it turns out my facebook account is missing? idk if its from facebook itself or another reason

[solid pier]

Oi, #music-spam Z23 Bot's acting up again. Not playing any of the queued tracks, and saying /skip responds with "Cannot read property 'members' of null".

Oh this is for the game, not the Discord itself..

[viscid orbit]

I can’t open azur lane without a vpn happened since like 20h ago
Any idea what happened?

[azure viper]

hey, I've recently swapped phones, upgrading to a new carrier and a better, more powerful phone.
I swapped from a Samsung Galaxy A21, to a Google Pixel 6a if that helps.
I binded my old AL Account on my old phone, to my Twitter account, in case the phone company wanted me to trade in my old phone. They didn't thankfully, but now, I can't access AL on my old phone, nor can I get my old account on my new phone. Is there anyway I can fix this? And, just for clarification, when I try and launch AL on my old Galaxy, it gives me a pop up saying "Unable to retrieve latest version info. Please check your network connection. Try Again?" I'm conneted to my campus Wifi, and don't know why this is coming up.

Any help would be greatly appreciated. thanks!

I've spent a decent chunk of cash on my old account, and have gotten to a pretty good level. So I don't want to just, restart from the beginning.

[zenith sage]

Yo, so everytime I open the app, it mentions that it finished updating. But after attempting to log in, it buffers for a bit before auto restarting the app. This has been continuing for the past hour so I was wondering if anyone else is having the problem?

[magic sorrel]

How to unfollow AL news in my server?

[sharp crest]

go to the channel that has the news,
go to its settings (edit channel), integration, pick AL, unfollow

[sinful yoke]

make sure you’re logging into the right server

[magic sorrel]

What integration?

[sterile igloo]

Hello, So got a new phone and downloaded Azur Lane and can't find my account at all and definitely did the account binding with every possible thing. I have the account from 2019 early can't loose it reeee

Not sure if this was the correct channel though o.o

[tacit edge]

Is there a way to remove the yostar email from my Azur Lane? I have been bound to twitter for years now and someone hacked my account and bound their yostar and have password locked my actions in the account. I desperately need help.

[sharp crest]

iirc you have to contact customer support for that

[magic sorrel]

Is that in computer? I'm using a phone

[sinful yoke]

phone

[sinful yoke]

make sure you’re logging into correct server, they all have unique data

[tacit edge]

Man I'm scared that they'll retire my stuff or something before support helps me.

[sharp crest]

do you know if customer support are able to rollback an account in the event it is stolen kawaakari?

[sinful yoke]

my knowledgable guess is no, but its uncertain

not to mention they provided 2FA for you in game

[tacit edge]

I've had this account since right after the very first Shinano banner

[sinful yoke]

they are unlikely to help if you didnt take advantage of the security

[tacit edge]

I haven't given my info to anyone or anything, I have no clue how it could've happened.

[sinful yoke]

im not sure if they can give you ships/gear back but if they could it would likely be default level ones

[tacit edge]

Do you know if they can remove these password restrictions that the person put on my account after they remove the yostar email?

Can I contact support about it outside of the game? I don't want the person to log in my account and see me talking to support about getting my account back. No idea what they would do.

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[magic sorrel]

I can't find it...

[sinful yoke]

what model phone do you use

[magic sorrel]

Huawei

[plain fossil]

If i accidently purchased a trade license twice but i requested a refund via apple, will it get my account banned?

[lavish torrent]

So, my game kept restarting at loading screen. Tried to uninstall and install the game, still same issue occur. Can anyone help?

[sinful yoke]

as long as only one is refunded you will he fine

[sinful yoke]

what device do you have and do you mean it keeps looping or its stuck as a black screen?

[lavish torrent]

im using samsung s10+, and it keeps looping is what i mean

[carmine hedge]

I use an S10+ 512gb and am having 0 issues.

[visual anvil]

I got a new phone and accidentally overwrit my account

What do?

[lavish torrent]

i have ressolved it a bit, so tried to delete the cache and the azur lane app before reinstalling it again. Then tried to use mobile data, and somehow the game works again yay

yea now it works with my wifi again now.

[visual anvil]

Nvm. Forgot sever. I'm one of gods smartest creatures

[plain fossil]

i am still abit panicked as i emailed support and the told me that as long as its the one i didnt receive being refunded but i dont know which payment was the one that i received

[sacred garnet]

I wonder if here also gives some help about customers service

[jaunty osprey]

Hello there! Sadly I'm unable to redeem any code from https://gift.azurlane.jp/serialcode_detail.html?langType=0 . from chrome I'm getting only "Invalid gift code." from any code active since 5 days. Any help? I'm losing an abnormal amount of resources only because of this

[sacred garnet]

When they asked me to give the proof that i'm the owner of the g-mail account. What actually should i take?

[solid barn]

Game suddenly started lagging
Now whenever I boot the game it just lags a lot its like ~5 fps I swear
All background apps were closed btw
been an issue for a couple of days

[slow steeple]

Hello, I have a problem when logging in with my account, when I do, it sends me to the tutorial, but I already have a lot of progress, what can I do?

[sinful yoke]

do you remember what server you use to play on?

[slow steeple]

Yes, Lexington

[sinful yoke]

are you logging into lexington right now? you must manually set it

[sinful yoke]

either or should be just fine

[sinful yoke]

what specific code are you redeeming from? all blu ray codes have expired

[slow steeple]

of course

[sinful yoke]

open your server list and make sure you tap the search button at the top of the list to scan the servers

[slow steeple]

Okey

I already did it, but it doesn't work

What can I do about it?

[neat sedge]

Does Azur Lane already work with the iphone 14 pro notch?

[slow steeple]

No, use Xiaomi redmi note 8

[placid imp]

Any particular reason Azur Lane doesn't like to run on my chromebook?

[sharp crest]

maybe bc its a chromebook

[placid imp]

I mean doesn't chromebook run on a similar IOS to Android?

and hardware wise it should be more then enough

I'd appreciate if it did work, so I could free up some space on my phone Which suffers playing AL anyway

[sharp crest]

have you tried anything other than azur lane? relatively intense for a mobile game

[placid imp]

Fire Emblem Heroes is the closest to it I have on the chromebook, and it works fine.

It used to run perfectly fine on the chromebook, but now for some reason it doesn't like to

Oh! I also have PGR on this, lemme test it quick

Yeah PGR seems to run fine as well

[placid imp]

Interesting, should be fine running but suffers in performance. Maybe high number of projectiles. I will try it on my home computer as well

[slow steeple]

I haven't logged into the game for a few months. Recently I installed it again but when I log into my account, it sends me to the tutorial. What can I do to recover my account?

[strange valley]

i also have the exact same problem

[slow steeple]

[steep wyvern]

I just downloaded the game on my new phone and its giving me this screen before i can attempt to login

Or attempt to.. download all the files.. ugh i just wanna get it out of the way

[sharp crest]

did you 1. sign in to through the correct binding and 2. pick the server you once played on

[dusty birch]

I try logging in but it keep giving me this error, I try to repair asset but it didn't found anything wrong. And suggestions? My phone model is Xiaomi Mi A3.

[sharp crest]

ive heard that signing in through the binding on the left usually fixes that

[dusty birch]

You mean the account binding? Lemme try

[dusty birch]

Thank you so much, it works

[silent stratus]

I'm having this really weird issue where the game gets stuck loading on the login screen when I'm on WiFi but not on mobile data.

Also I don't know if it's related but I also can't access the Azur Lane website or any other website that has "yo-star.com" in its address but I can access other Yostar websites like yostar.store and aethergazer.com just fine.

I've tried resetting my phone, clearing the app cache. and resetting my WiFi to no results.

The above problem with the website also only happens when I'm on WiFi.

[slow steeple]

I already tried it

[sharp crest]

did you click the top button in server select

[karmic vale]

It's not sent from us.
It is recommended that you pay attention to the security of your account.

[brittle spoke]

good morning everyone, i have question so my gmail and my fb is already suspended, and i want to unbind Yostar account and this fb what should i do?

[sharp crest]

well for starters, have you pressed the "disconnect facebook" button

[brittle spoke]

Yes, but it need me to log in fb, but my fb already suspended

[sharp crest]

customer support for both of them i suppose

[sinful yoke]

you need to contact AL customer support to remove because of lack of access or contact facebook to restore access

[sinful yoke]

please try resetting your router

[silent stratus]

I had restarted my router already but it didn't resolve the issue but for some reason the issue resolved itself around a hour ago even though the issue had been going for a couple hours before those previous messages here.

[high leaf]

Hello, I currently encounter an issue with my game: every time I launch it, it starts normally (loading screen, saying "update complete, loading game") but as soon as I reach the login screen, the game restarts, loading screen again, and I'm stuck in an endless loop 😦
Has anyone encountered this issue ?

[fluid pulsar]

i took the 2022 lucky box , billed by apple (after bank checking) but backend error or payment failed message while it did worked, that's not the first time with ios, going out of AL app, bank verification, payment done w/ appstore, returning in AL > fail (didnt got the pack)

waiting for billing number, can i get in touch with a staff member to solve this please (can provide infos)

[vast quartz]

please contact our support staffs at [e-mail], they will be happy to assist you

[fluid pulsar]

did it

[timid osprey]

Where do I send billing issues ?

Nvm I see it

What the typical response times ?

[high leaf]

Update on this: I reinstalled the game just in case since nothing else worked, but I still have the same issue...

[fluid pulsar]

On which support do you play AL ? ios ? android device ? emulator ? those may help a tech

[abstract spade]

does anyone have any sort of fix for this problem. i've force stopped, uninstalled/reinstalled, cleared cache and data, restarted my system (PC and bluestacks itself), changed a lot of my bluestacks settings, and downloaded azur lane from a third party site. it's one file that won't download. just one and i can't play the game anymore because of this, are there any known solutions to this/are other players experiencing this problem?

bluestacks is latest version/up to date/bluestacks 5 version 5.9.140.1014 N32

[thorny socket]

I keep getting unknown error 1 do I need clear data?

[deep isle]

Try logging in into the binds on the left

[sinful yoke]

relog into your bind on the left side

[sinful yoke]

make sure you clear cache after uninstalling and make sure to check your dl files

[royal dust]

Hi, i had an account back in may 2022 and did some payments, i cant remember which account i binded it to and all my accounts has no characters on any server

how do I find back my old account?

I have the google play receipts for the payments

[high leaf]

I'm playing on an Android 12 smartphone 🙂

[fluid pulsar]

on those receipts there s a mail, didnt you binded your account with that mail ?

[royal dust]

nope

tried yostar,facebook,twitter with that email

all no characters

on all servers

[fluid pulsar]

maybe an admin can cross a transaction (as there s a purchase number they can see to check on their end) you did with some uid and find back your acc, would prob send one or two purchases screenshots to al.cs mail and ask them.

[royal dust]

ok thanks

[fluid pulsar]

on my end , i m still waiting al.cs support to send me the 2022 lucky box, since i sent the bill with all infos on it..., 5 hours ago... i guess it's sleep time for them...

[royal dust]

i guess

its 12.40am for me

[fluid pulsar]

18:40 here. eu, if they are hk or jp based + 7 hours or so then 2am for them or around.

[royal dust]

im assuming cn/hk based

[trail pulsar]

I bought gems today 1200 to be exact and didn’t get them so I reached out to email support and they have blocked me on both emails after I explained the situation and shared the information they asked for

The hell am I supposed to do now?

The second request I sent my info and they instantly blocked me

I gave UID, receipt, my server, and specified that the pack I bought had a 2x bonus

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[trail pulsar]

grand this is worthless since i cant contact them

[vast quartz]

hello audman, can you send me your email address?
I will take a look for you

[trail pulsar]

dm or on here?

[vast quartz]

dm is fine

[sinful yoke]

if you read full message, you will see you can contact ingame

[jaunty rock]

i can't make any payments ingame, i can't find game on chplay either. Can someone help?

[sinful yoke]

what is the error?

[sinful yoke]

have you tried purchasing just gems lately? has that worked?

[jaunty rock]

no, purchase gems is not working

[sinful yoke]

can you try doing a file repair and seeing if it catches anything?

[jaunty rock]

game is removed on chplay in my country 2 months ago, so i have to install game with apk

[sinful yoke]

what country are you in?

[jaunty rock]

i live in Vietnam

[sinful yoke]

a lot of countries have had purchases disabled, I believe vietnam is one, but if you can purchase gems then it shouldnt be an issue

can you send a screenshot of the error code but with log mode on?

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[jaunty rock]

i will try

[sinful yoke]

sorry for the delay, can you try reinstalling the apk? if the error persist, you may not be able to purchase it

[pulsar panther]

I had purchased both the 2021 and the 2022 anniversary lucky boxes and did not receive skins for either of them. I know for a fact I do not have all of the 2022 skins and I'd be a bit surprised if I have all the 2021 ones. I did redeem them all at once so maybe there is a bug with that feature and the lucky boxes.

[little stratus]

i cant login into my account

[little stratus]

oh nvm i can login now

[mystic warren]

I purchase this pack but i don’t receive anything

[sinful yoke]

contact customer support for missing item

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

you can receive gems in the event you already own one as the rng skin may be the one you already purchase

[mystic warren]

How to contact customer support ? Thks

[sinful yoke]

@mystic warren

[jaunty rock]

i reinstalled the apk, i still can't buy anything. I think bc game is disabled in CHplay

[ruby mauve]

Can't log into my account

Tried several times now still can't and I just installed azur today too on my new phone

[dusky wedge]

Not sure if this wis the correct place as it has to do with BlueStacks, but just in case I'll post here :)
I did a fresh install of BlueStacks 5 and started downloading AL, after loading the game and starting the extra files download, it stopped being able to and after restarting it gives me this. I have BlueStacks on a 2 TB Harddrive...

Was working fine when I had BlueStacks on my SSD, but I had to move it to my HDD because it has far more space and I'd like to have some more room on my SSD

Again I'm not certain if posting here will help me much but just in case anyone knows let me know :)

Oops NVM restarting BlueStacks fixed it

For future reference if anyone else has problems with BlueStacks claiming there is not enough storage, do a quick restart, that should fix it

[fierce heart]

so im on mobile

and

i only have my twitter binded to AL
for some reason i cant bind a yostar account nor my apple account

help?

[fiery dagger]

Hi, so I just installed the game again and I tried to log in to my account but I cant, it just sends me to the tutorial. I downloaded the apk to help but idk how it works or what to do after i download it.

Someone who could help me?

[sharp crest]

have you tried binding through the in-game settings

[modest belfry]

Is there any way I can make a suggestion for in-game stuff?

[fierce heart]

that’s what i do

[lyric lodge]

#game-feedback

[torpid galleon]

Hello went to China and have error 100120. Is this game IP banned? I thought this game was made in China

[low holly]

China has their own version because of reasons

[crisp heron]

G-day, game crashes on start up. I cleared the cache, still crashes. Did a reinstall, still crashes. I've already 'Send feedback'. Is there anything else I can do?

[fading notch]

Hi, is someone available to help me very quickly? I accidentally made a purchase of 50 gems because I was clicking very quickly, but it was by complete accident

I tried contacting customer service in game already but I didn't get a reply

I don't mind if you help me after the servers are back online

[lyric lodge]

Sadly enough, they don't do refunds

[open salmon]

When will this be fix ? I keep getting this messages.

[errant moss]

Hello, I can't buy any in-game items anymore, anyone knows how to fix this?
I use an Android device and installed the game via Google Play store

[karmic vale]

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[karmic vale]

Could you give me a log screenshot?

[open salmon]

I'll try want I get home

[karmic vale]

OK thank you

[neon pasture]

Anyone know how to fix the l2d?

[sinful yoke]

please try L2D file repair

either in settings or at the title screen with the cog icon

[neon pasture]

Ok

Thx

[gloomy mica]

Is there no way to buy an in-game item with the whole google play restriction when paying?

[upper tide]

I'm having the same issue with paying after moving to Japan for school. Is there no way around this?

[empty frigate]

Why am I not able to buy gems anymore? I have bought many times before

[open salmon]

got an other bug, but can't open debug mode for both issues (game kinda freeze for the new one) maybe the device I'm using doesn't want xD I'm using in on a Chromebook

[raw snow]

Does anyone know if they have already sent the gifts to those who won on the anniversary on youtube

[sinful yoke]

@gloomy mica @upper tide @empty frigate there is no way around sorry, the only fix would be to use an iPhone and purchase through itunes store

[sinful yoke]

chromebook isn’t officially supported so issues are expected, if you cant open log mode because it is on the pc, it will be difficult to help

[open salmon]

For the first bug which I originally reported seems like a device issues like you said but for the kinda freeze game I've reported after couldn't open log on Chromebook but need time I'll get the issue on my phone I'll try again

[proven hawk]

i need help with a rookie mission the mission say: Equip a T2 127mm Mk12 Dual gun. but when i equip it it does not say i completed the mission

[lyric lodge]

You probably equipped the wrong gun. Can you show a screen?

[lyric lodge]

You need this gun: https://azurlane.koumakan.jp/wiki/Twin_127mm_(5"/38_Mk_38)#Type_2-0 (which is the reward of another beginner mission)

That's T1, you need the purple version.

[proven hawk]

ah oke

thank you

[gloomy mica]

Alright thanks

[somber galleon]

Hello, how do i retrieve an old account?

[dawn shale]

Ive alrdy claimed like 4 UR bulins, yet they still say im capped on this?

[uneven ore]

Hello, the shinano l2d skin crashed my game client. Now i cant login, please help i want to to daily

I have already try repair assets but i doesn't work

[sinful yoke]

try reinstalling fully

/corewarning

[carmine hedge]

https://cdn.discordapp.com/attachments/460645783021289472/881884160971640852/image0.png

[sinful yoke]

@dawn shale

[dawn shale]

Thank you!

[shut matrix]

I have purchased several times before, but now after the update, I encounter this error. What should I do? (Global, Avrora server, android, device Samsung Galaxy Tab S7 FE)

[shut matrix]

I think my problem is the same as @errant moss , please help, i need Shinano 🥲

[upbeat rover]

Hello, someone hacked my account and they bought gems on it, but after I requested to recover my account, they suddenly requested a refund on the gems they bought, and Yostar said this to me after I sent all the information they needed to identify that I own the account

So if I didn't purchase the gems that equivalent that they refund after 24 hours, is it a result of a permanent ban of my account?

[shy cypress]

Hi, when I open AL on bluestacks 5 after the lates update from the game, the screen is just black, halp 😭

[hard zealot]

Where to read terms of usage and privacy policy?

[sinful coral]

I accidentally purchased eugens rq skin which costed me 1200 gems. What should i do?

[shy cypress]

haaaaalp i need to do my dailies 😭

[sinful coral]

Whom do i contact for a refund or replacement cuz i was originally aiming for rq enterprise

[karmic vale]

The game is not currently available in the Vietnamese Google Play store, so it cannot be purchased.

[errant moss]

Well then, do you know when will it be available again? I really want to spend money

I heard it's because of tax problem, don't know if it's true though

[sinful yoke]

unknown eta

but they are trying to get it resolved, so I would either try again every couple of weeks or wait for official notice on twitter

[upbeat rover]

If you have friends outside Vietnam, tell them to use Codashop to purchase gems for you

[shut matrix]

Can I use Codashop myself? i have VISA card

[short solar]

Yesterday my game crashed, and now I can't find my acount anymore. Where do I go or what do I do to recover it

[mossy bison]

The item you requested is not available for purchase

Ive been getting this error when trying to buy anything from the sotre

is it a known issue? .o.

[pastel crystal]

getting a "Hash File Check Failed" when I try to launch the app

any known fixes?

[pastel crystal]

ah, figured it out, writing it here for posterity
if you go to /storage/emulated/0/Android/data/com.YoStarEN.azurlane/files/ there's a file called version.txt
do printf '6.1.322' >version.txt

and then retry

[sage vigil]

i had a fb acc binded to azur lane but when i tried to login using fb again i have lost my account?

i binded my account since 2020 but using the same fb profile im getting a fresh acc when i log in with fb

[sage vigil]

oh btw my name was poisson and i was in washington, cmd lvl 79

idk if theres any chance of me recovering that acc

[mental reef]

are you logging using FB through these selections?

[tall rapids]

Is it normal for the game's first-time download to be stuck at file 7358? for more than 30 mins

[sage vigil]

Yes

[viscid raft]

Is it possible to have my Twitter account linked to my normal server and start a new account on another server with the same Twitter account?

[sinful yoke]

yes just change server

[viscid raft]

Oh, so I can just change from the post log in?

Where you pick server?

Naisu, ty ty

[runic turret]

Good night can anyone help me with this bug that has been giving?

[open patio]

can anyone help me with the fact that Yostar is holding my money hostage?

[sinful yoke]

can you explain?

[sinful yoke]

please try a file repair, also did you maybe update your phone recently?

[cerulean lark]

How can I contact a developer from Azur Lane? Need help with a purchase

[open patio]

I attempted to purchase 10 USD worth of gems

found out I was short a little because of tax

No issue

I’ll just deposit more money into it

But my apple account rejects my paypal, so I can’t purchase the gems

However

Because that initial time I attempted to purchase it

It held my 10 bucks into pending

[sinful yoke]

you might want to contact itunes store in this case to usher them to cancel the transaction, if it ends up being accepted though, you will need to contact customer support to get the gems that got held aside

[narrow siren]

weir there a bunch of game that not avail in Viet nam but still Google play still do the payment , i just spent on PGR with no problem

[stone sail]

I purchased a pack and it deducted the money from apple’s balance, but I got a network error and didn’t receive anything

[runic turret]

I already tried the repairs and yes, the phone is new

[stone sail]

I sent in a customer support request in the game itself, should I send an email as well? How long does it typically take for them to respond?

[narrow siren]

dude they in chinese holiday for nearly a week , check the notice

[stone sail]

I was asking for a typical response time, I know it’s a holiday rn

[narrow siren]

usually within a day

[stone sail]

So no need to send an email or anything?

[sinful yoke]

if you asked in game, you do not need to send an email

[stone sail]

Got it

[fresh dawn]

i bought a pack and it didnt show up in my mailbox like it said it would? i mean when i purchased it, it did say “error/failed to purchase” but it still took money out of my acct

is that normal? do i have to wait?

oh i see that someone else above me has the same problem
nvm

that sucks

[pure sphinx]

This is what i get when i tried to buy not only the pass... but gems and what not.

[karmic vale]

What’s your nation? Can you buy before?

[pure sphinx]

Central amarica, been having the issure for acupple days thus far...

Sence i tried getting gems for the promise ring case thing.

Parden my spelling.

Last time i remember buying gems was for the Shinano skin.

[karmic vale]

Ok so you can contact our Customer Service and they are willing to help you

[pure sphinx]

Great... the one thing that never helped me before... will look into it i guess...

Whats their email?

Is it [e-mail]? Does that double as a customer service?

[karmic vale]

[e-mail]

[pure sphinx]

Thank ya.

[foggy perch]

idk if it's the right channel for that but, is there fix planned for shinano skin like on JP servers?

[narrow siren]

recently this game has purchase problem so far , such like "this item not avail" to strange out code 200300 , wonder what going on ?, only happened in SEA , south america

[pure sphinx]

you too? I'm still waiting for costumer service to get back to me about it.

until then im testing an alternative route for purchasing.

[narrow siren]

yeah suddenly , my facebook group screaming wonder what going on , google pay still do all the job even the game doesnt aavil in the country but this time is complete blackout

[lyric lodge]

You can try going to the google playstore and making sure you're logged in. Might be wrong but I recall that being an logged-out-google error code.

[pure sphinx]

hmmm...

[narrow siren]

i did check other game since yesterday i got salary, other still pay fine even it not avail on our store

no Russian gas is fine but no L2d booty we will go to war

[pure sphinx]

Ah... so it was complaining about my change of password... fixed now.

THANK YA!!! Yall differently better then any customer service i dealt with!

[grizzled robin]

Can't buy the Fair Winds Pass. When I try to, this is what I get

Playing on Bluestacks 5

[waxen blade]

I just want to say that the left baltimore's eye looks strange when u click left bottom cornner

[lyric lodge]

Should already be fixed, no idea what keeps them from patching EN as every other version got the update yesterday.

[sage vigil]

@sinful yoke i emailed [e-mail] abt a day ago but i still have not received a reply, how long am i expected to wait before an update?

[narrow siren]

they are on holiday so that depend

[stone sail]

Huh yeah I think that’s the error code I got too, 200330. Must be an internal server error or something

[sharp sun]

hi so yea is it possible to recover an account without the UID and basically unbinded from everything

i can still remember my account's name acquired ships and I have abit of screenshots on me but thats it

[open patio]

So I payed for the gems in AL and fixed a payment issue on my end

and even though it said that it went through on my end, and on apple

No gems went through

Little annoyed as this problem has happened to me before

[stone sail]

Think there’s some issue this patch, a lot of this is occurring

Send in a help request in game or email

[carmine seal]

Excuse me, can I ask azur lane staff for help here to unlink my yostar account?

[grizzled robin]

I seriously need help: Since today I can't do any in-game purchases any longer. I'm pretty sure that it's a Google Play issue (I tried it on Bluestacks and LDPlayer, it didn't work in either case)

[fresh dawn]

happenin on apple too. apparently theyre busy this week ? so people aren’t receiving anything or theyre getting “errors”

hopefully they fix it soon. should just get a refund and wait

[narrow siren]

for some reason purchases is lock in some place, also some account must be re bind for purchases , no ideal

[sinful yoke]

where are you located?

[sinful yoke]

apple should not receive any errors, if you recieving error codes you can resolve by asking here
usually just sign out/sign in to your itunes account and purchase issue is resolved

[grizzled robin]

Germany

[sinful yoke]

you typically make purchases on mobile device right?

is there any error code or does it say payment is unavailable?

[grizzled robin]

I'm using a Laptop with Emulator (Bluestacks)

[grizzled robin]

This is what I get when I try to buy something

And this is what I get when I return to the game afterwards

Should be noted that I never had this issue before when buying something (last time was three weeks ago)

[sinful yoke]

have you tried attempting purchase through a phone rather than emulator?

[grizzled robin]

My phone doesn't have enough space for AL

[sinful yoke]

can you try reinstalling and making sure your AL is up to date?

if downloaded through qooapp, apkpure etc purchase is not always going to work

bluestacks is not officially supported so payment is more likely to be iffy

[fresh dawn]

just did that and still haven’t received anything

[sinful yoke]

can you please clarify your issue?

[fresh dawn]

bought a $5 pack yesterday, it said “error” when i purchased it, but the money still went fully through and everything. decided to wait another day, still havent gotten anything. contacted support this morning ofc but ik they’re busy so i havent gotten a reply back yet

[sinful yoke]

ah yes for purchases that dont arrive customer support has to hand deliver them to you, they typically take 1 business day to reply but since theyre on break it will be slower, possibly up to 3 or 4 business days depending on their traffic load

[grizzled robin]

I guess I could give it a try, though I already tried something similar today: Downloaded a different emulator (LDPlayer), downloaded AL on it (straight from the Google Play Store, not through other means), downloaded all files, logged in with my binded account, tried to do a purchase.
Got the same error like on Bluestacks

[remote anvil]

why does azur lane still install files on internal storage even tho i have the game on my sd card

i barely have internal storage so i would really like it to be on the sd card 😭

[mossy wharf]

I’ve lost my secondary passcodes. Will someone help me out?

How do I reset my second passcode?

[sinful yoke]

you will need to contact customer support in order to reset it

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

because azur lane is not meant to be played on SD card

[remote anvil]

awesome

[void canyon]

Hello, do you know what the problem is? I already tried to repair the assets and l2d, but nothing, my wifi is fiber optic, please help.

[void canyon]

Thanks

[carmine hedge]

I'd like to know if a solution was found for Google's meddling with overseas purchases. With Shinano's (My deep respects) latest skin, I am out of rounds if devs decide to suddenly release something like FdG swimsuit or Sirius bunny. I really want to spend my money on the game if possible.

[mossy wharf]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[narrow siren]

Bruh so they reply to me that for some how this game no long avail in my country any more , i just installed this game last month from google store , also google pay still work on other game that not even avail in my country but this is fist time i i get "this item not avail to purchase"

[sinful yoke]

we are not in control of google play store and their decisions for payment

[narrow siren]

so is there any way i can go around it ? also do you know why your game is remove and how long , thank for reply

[narrow siren]

i tried , even using vpn : does this game has other payment form other than Google app ?

[sinful yoke]

itunes store which requires apple device

[narrow siren]

tk for reply , now i need an iphone . also do you accept direct visa /credit payment ,like genshin/honkai impact . i tried my best to do this directly . 3rd party trander are filled with scam

[deep jackal]

uhh guys.. anyone know what wrong here?? I just redownload my emulator and its turn out like this

[flint bluff]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[jaunty rock]

@sinful yoke i used iphone to buy trade license pack today. The bank charge me 8$ but i didn't get the pack

[unborn rampart]

I didn't purchase Lucky box why it's said i already purchase it

[gloomy mica]

how to purchase gems with iphone... since most people said that google doesnt work anymore, is there a way to go around it with an iphone?

[manic shard]

Um how can i reset my secondary password>? I dont remember setting it up

[gilded cedar]

Asking out of curiosity, what is the current app size of azur lane meant to be

app and data for the app included

[delicate terrace]

so here's the issue: I recently purchased a gem pack on apple. However, this was charged to the wrong account: while i did in fact want to buy the gem pack, due to my apple id stuff, it was charged to the wrong account: would it be possible to first retract this charge, then send it to another account? this second account would be credit card (master card)

Please and thank you. To do this, I could for instance make the purchase on an emulator, using the android play store

[mellow roost]

So I see this has happened to someone else - was there any resolution to this issue?

[sinful cobalt]

I want to enter and it won't let me, in addition to this appearing.
Do you know any solution?

I've started a session in all three ways and I can't get in

[copper vault]

weird glitch where the input would be registered a million times

solved when you restart the game

[delicate terrace]

With regards to this: after I’ve changed my Apple ID payment method, could you possibly retract the charge then charge it again to the changed method of payment?

[delicate terrace]

So after some talk with tech support from apple, it’s possible my account has directly been refunded the in app purchase instead of having it transferred to a different payment method

Please dm me later, and I’ll provide account information for this. Again, I do want to make the purchase. In fact, please charge me again right now with my changed payment method (I also already used the gems)

[steel aspen]

Good Morning. I would like to request my Azur Lane account to be unbinded from my old Yostar Account due a ramson attack a few months ago (just manage clean it up now).
I already unbinded my Twitter and Facebook but would like my Yostar account to be unbinded as well due it using my old gmail that may be exploited and would like to use a new one instead.

Do I just contact support for this?

[tame gale]

you will need to contact support for that

[steel aspen]

Do I just email them using [e-mail]?

[stone hazel]

Is Yostar going to do something about Google's current restriction of payment? Or they don't want our money anymore?

[mellow brook]

Hello, who can I contact for help with transactions? I paid for the battle pass, the money was debited, but he himself is not active.

[lyric lodge]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[mellow brook]

Thanks

[cunning marlin]

Yostar service lost me Le Terrible skin
And money

[cunning marlin]

Forum submission always says Forums not available currently

[vital smelt]

Hi all! Have the blurred backgrounds always been this bad? I'm talking about the colour banding. Instead of being a smooth gradient it's blocky and weird...
Phone is Samsung Galaxy S22 on Android 12

[steady crypt]

this error has been on-going for the past week whenever i try to buy gems, any fix besides changing payment methods? i am using paypal and have successfully bought stuff the last 3 months.

[shy cypress]

uh

I'm not able to play azur lane for a while, when I open the app in blue stacks, the game sounds and things works normally, but it stucks with a black screen

[steady crypt]

try mumu player

[worthy palm]

I bought a skin by mistake any chance I can refund ?

[gleaming fiber]

Hello there, is there a yostar game master to speak about a comment that has been removed?

[fervent marsh]

haven't played AL in about 2 years or so, coming back to the game and i've seemingly lost my account, i tried logging into both twitter and yostar but neither has my save

[deep jackal]

it just taking time when the 1st time open.. but on me.. the game start eventually..

[deep jackal]

if you use the Pie bluestack.. try the nougat.. its better there, I found my issue when I use the Pie..

[sharp crest]

press the top button in server select and see if that finds your account

[fervent marsh]

tried that and it shows nothing

[shy cypress]

i've let the game openf or like

10 hours

but i'm using mumuplayer rn

[ruby iris]

Can't buy in the shop

[sinful yoke]

make sure you’re signed into google play/itunes store

[ruby iris]

Thanks!

[gilded cedar]

Also can't buy things in the shop and I was 100% sure I was signed into my Google account

I swapped over to a device I use that doesn't have network wifi but is still an android device, so I don't know what is going on

Never mind got it to work via restarting the app twice

[gilded ridge]

Hi, not sure if this is the right channel.
I made a gem purchase at 15 Sep (buy 2400 gem + first purchase 2400). I vaguely remember my gem totaled to around 5k gem at that time. But i realize now i'm only left with 4181 gem without purchasing any skin yet and I'm quite sure of that because I only wanted to buy the RQ skins. Is there a way to check if I had accidentally spent the gem without knowing it?

[slender pond]

I have paid for 600 gems X2 on 3rd October and my visa shows the payment on 5th October. But when i check my account, i havent received any gems yet. Can i have the solutions?

[pastel comet]

when will my gift arrive??

[shut nebula]

can't play. I've already reinstalled the game multiple times, even reinstalling bluestack doesnt help.
happened after i reformat my PC
this is with Bluestack Pie64

[deep flax]

I've played AL years ago, and I wanna try to get back into it, but I can't seem to figure out what account I used. How might I try to remember my account?

[stable quiver]

Try everything that comes to mind

[slow oak]

I had already emailed Customer Support about a transaction issue where I purchased a box of gems once and bought it again because I thought the transaction failed and it turned out the transaction did go though, it just I never recieved the gems from the first purchase. I'm posting this here because I had emailed Customer Support last Sunday and I had not recieve a followup since.

[slender pond]

I have the same issue, bro but i only purchase one. So you havent receive any gems yet? My payment is done but my gems dont increase

[slow oak]

I received the gems for one purchase

But not for one of them

[slender pond]

I see. So 3 days since the first purchase, right?

[slow oak]

4 days

I sent out the email on Sunday though

[slender pond]

Damn, i hope we have solutions soon. I feel like we are wasting money

[manic shard]

um, I contacted cs like 3 times about my secondary pw and still haven't heard back from them. is that normal time?

[slow oak]

Don’t know

First time having to deal with the@

Them

[sinful yoke]

https://twitter.com/AzurLane_EN/status/1575062770768191490

Azur Lane Official (@AzurLane_EN)

Dear Commander,

HQ will be away from the office from October 1st to October 7th for the National Day Holiday, but our customer support will remain on duty. We appreciate your understanding and support!

#AzurLane #Yostar

Likes

775

Twitter · Sep 28, 2022, 10:00 AM

please be extra patient with CS response times , expect 1-4 business days
no, weekends do not count towards waiting

[manic shard]

Okay thank you. I've dealt with CS before and they were pretty quick so I just wondered what happened.

[slender pond]

Thank you. BTW, which mail should i contact to Customer Service? This is the first time i mail to them

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

[carmine hedge]

May I ask approximately how long does it take for the answer to arrive?

[willow dirge]

Aren't they on vacation this week?

On anothr note, where should I apply if I forgot my 2ndary pin passwird and now can't unlock stuff in my inventory?

[bold cedar]

I've lost my account data and I dont remember my ID, or anything other things... guess will be no way to recover it back??

[bright storm]

Is there an option to resize the screen for game? Because everytime an illust shows up it's just cut off

[tribal forum]

Cant download last 300 mb, tried vpn, deleting the game and downloading it again. is there is a way to fix it?

[sacred crest]

Is there any way to log into my account in Azur Lane with Facebook if Facebook is banned in my country?

[mental verge]

I played awhile back and linked to my Facebook, but now I log in and my account is gone. Is there anyway to retrieve the account

[wooden mango]

I forgot to re-check the "keep fate sim" box before dismantling my spare pr5 prints and ended up destroying 215 fdg, and 103 each agir and haku prints, is there a way for me to get these back?

[sinful yoke]

unfortunately not

[sinful yoke]

make sure you login to the right server, its all unique data

[sinful yoke]

attempt using a vpn to circumvent the ban, consider using a different bind like email or twitter

[limber cloud]

Hello, I don't know if it's a bug, but I had already completed the pr1 missions, I only needed one mission to go to pr2, which is to pass stage 10-4, but when I passed it and claimed my rewards the missions restarted and now I have to complete them again, sorry for my poor english

[mental verge]

The server selection only comes up after logging in right? I checked and it says I don't have data on any server

[sharp crest]

its a feature

[primal bloom]

sorry but i cannot buy anything

[kind cradle]

Hi, a friends account has been banned on Washington and only Washington. She hasn't done anything to her account and she was in the middle of farming and it cut off. She can access other servers, but not Washington which her level 133 account is on, she's spent a lot of money on this account so any advice would be helpful. She's messaged al support.

Discord (Unable to message here): SleepyFlame#6395

[crude seal]

My account on Amagi server got banned. I also spent a good amount of money on the game. My discord is open for DM:
ahong#3736

[steel marlin]

Ummm I only have three commissions going, what's this error?

[gentle zinc]

Is there a way to lift a ban? Cuz i was expecting one acc to get banned cuz i refunded on that one. But then my backup account which have a clean record got banned too. I already spent some money on the backup account and i promise I didn’t do any refunding on that one but it still got banned. Someone please answer if you can help me?

[past scroll]

My account on the Arvora Server got banned and I spent a lot of money on my account so I would like to try and fix this if possible?

[gritty pollen]

Can I log into my account on two devices (iOs)?

[narrow hedge]

hello i can't connect to my azur lane account i use fb login

[past scroll]

Who do I contact to try and lift a ban?

[carmine hedge]

I got this popup while trying to login, I am sure that I did not violate any TOS at all.

[slow peak]

Hello guys is there any new solution on buying gems from different region? I play on JP server but my google play is global

I remember u could buy through iOS but anything new?

[rich night]

Hello, im trying to buy gems, but I get the message "item unavailable at your region". Im in the EN server. Do I have to use a VPN or something like that????

[molten cloud]

I just downloaded the game again on my new phone but thwre a no voicelines even though everything is downloaded. I've repaired the assets but the issue persists

[sharp crest]

did you download the voices from the settings

[molten cloud]

Yep

[sinful yoke]

is there sound for everything else?

[molten cloud]

Sound fx and bgm works

[sinful yoke]

server does not matter, its your location that matters
where are you trying to purchase from?

[sinful yoke]

and have you double checked that you raised the volume up for voice lines in the settings?

[molten cloud]

Slided to the max

[carmine hedge]

Hello, I have stated this earlier, my account was randomly banned and I am sure I did not violate anything. I am on the Washington server.

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

I already emailed them.

[sinful yoke]

okay

[sinful yoke]

the only thing I can think of is if your ringer is on or on silent, but im not sure if that would help given your sfx and music work but maybe your device works differently

[carmine hedge]

No response from them yet.

[molten cloud]

Ill have a look at device settings

[sinful yoke]

can be 1-4 business days for a response since they’ve gotten back from their holiday break traffic may be heavy

[carmine hedge]

I heard they were on holiday.

[rich night]

thank you for the reply. Im sorry for the delay. I am abroad... in asia. Is there a posibility I can buy? Maybe I should contact customer support???

[grim lynx]

Hi ive not played in a few years and i cant find my old account with all my progress on it?

Any ideas or tips to get all of it back would be appreciated

[narrow falcon]

Did you bind it to yostar or twitter?

[grim lynx]

I thought so but may have been mistaken, I tried signing in with all 3, twitter, Facebook, and yostar and all took me thru the campaign and to a fresh account

[surreal narwhal]

Can someone like kick the bots off this server. Keep getting crypto spam

[rich seal]

Hi! Where to send info about your old acc if you didn't bind anywhere. Cuz that time iirc only binded to Google play. Really want to play AL again. If anyone got info where please share. Thanks in advance!

[sharp crest]

customer support, email in pins

[rich seal]

Thank you!

[lyric lodge]

There is no bind to google play. Only facebook, twitter, yostar and (only on apple) apple.

[prisma roost]

Just wondering about Musashi's line here.. I have her oathed, but I've never seen her oath line pop up once she gets mvp. Is this a bug?

[obsidian pond]

Did you ask for a refund by any chance?

[carmine hedge]

I asked for a refund from the Apple website, but they were unable to do it.

This was back in September.

[carmine hedge]

I had to email Yostar again, I think emailed the wrong address as in I emailed inquiry instead of customer support.

[mental verge]

Is there a way I can submit a ticket to retrieve my account? It was previously attached to my Facebook but is gone now

[carmine hedge]

Is there anyway to track my account UID outside of the game?

I don't know it for shit.

[fringe frigate]

Logged into my account and found out that it got binded to some other twitter account instead? Does emailing support help?

[keen pulsar]

I binded my original account to my twitter, but every time I try and log in on a different device with twitter it doesnt log in to the original account

[obsidian pond]

Dumb question but did you check if it was the correct server again dumb question

[keen pulsar]

:| ok sorry bro calm down

[terse tusk]

I am getting a dock data synchronization error trying to log in from bluestacks. the game works fine on phone and I am able to log in. what should I do?

[sharp crest]

have you tried closing and reopening? this usually fixes desyncs

[sinful yoke]

make sure you’re logging into the right server, but yes account recovery is possible through support

[sinful yoke]

writing it down outside of the game

[terse tusk]

Yes I have actually

I'm just reinstalling rn

[sinful yoke]

contact support and they can help, please prepare any receipts you may have though for any purchases in game

[carmine hedge]

If I could remember it that is.

[fringe frigate]

I have the purchase history, hope that helps. And by support do u mean [e-mail]?

[rich night]

how can I properly contact them?

I haven't been able to find the "customer support" section on the website and SNS

[bright storm]

Does anyone know how to solve the screen cut-off. It always appear on mine

[sharp shale]

in the in-game settings, you can make it so that it doesn't fill the screen

[bright storm]

UI right? I did it. There are no problem with the battle or menu it's just the illustrations are cut off

[hidden light]

Hello, I wanted to log into the game but it saids that my account was banned, who I can talk to try to solve this?

[lyric lodge]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[hidden light]

Thanks, it’s possible that I can recover my account?

[sinful yoke]

maybe

[sinful yoke]

hi, did you manage to find their contact info? if not, it is [e-mail]

[rich night]

I will send them another email. Thank you Kawaakari

[indigo vigil]

I can't recover my account

[crude seal]

Hi. My account got banned, I contacted support. They said they will unban me if I purchase the correct amount of gems I refunded/charged back. It's been a few days and I am still not unbanned, in order to make the purchase. Do I just keep waiting until I get another email response? Or can I get help here from staff?

[sinful yoke]

email them that you did it

can you send me what the email looks like?

[crude seal]

oops sorry, I probably wasnt clear enough. They did not unban my account; I cannot even access it in order to purchase the gems**

sure

[sinful yoke]

just to make sure as we had someone show us an email before from NOT cs asking them to make a payment, its was very obviously not real but its got me on edge

[crude seal]

Will do. Do you want me to DM you? Or post here?

[sinful yoke]

either is fine as long as it crops your personal info but still shows the email sending its fine

[sinful yoke]

perfect did you ever reply back to them saying you will do so?

[crude seal]

yes, and havent gotten a respond back yet 😿

[sinful yoke]

when did you send the email?

they only respond on business days and they have a bit of traffic from the holiday, but they should be catching up soon

[crude seal]

Thank you for the timely response. Yes, I will buy the gem packs equivalent or more than the amount of the Commander Pack.

---

I sent the email on Friday I believe. I was surprised they emailed me on Saturday 1AM. But yeah, I expect them to get back by Thursday or so.

I guess I'll continue to wait for an email back?

[sinful yoke]

yeah if they dont reply by thursday I would send a follow up by replying to the reply you made initially

[crude seal]

Got it. Thanks for the help 👍

[crystal fossil]

I email [e-mail] and i got this reply

[fleet merlin]

Not getting audio on iOS? My speakers work elsewhere. Tried audio repair but It didn’t do anything, nor did refreshing the game.

Ah, ringer was off

Tim Cook is a piece of shit

[shut nebula]

Hi, same issue for the past week now, any idea of fixes? Bluestack5 pi64

[shut nebula]

using a VPN got me in, then after 1 fight the game freeze at 1 spot and im back at data sync error

[red tapir]

I mistakenly bought a pack with gems

Can i refund it?

[keen river]

New phone will not play azur lane ;__; pixel 6 pro. Any idea what's going on here lol please help

[lyric lodge]

Did you just copy+paste files instead of doing a clean install?

[frail wren]

Uhh so I tried logging in just now only to find that my account has been banned

???

[fleet merlin]

Checked that my internet worked, but the game just hangs on the "loading" screen, after "update complete loading game" and before the server select/login screen

[indigo swift]

I got my laptop stolen and it had my AL account on it. Is there anyway to log my AL account off that device?

[alpine dust]

Does this count as tech support or should it go in bug reports?

I actually gtg to school so anyone who does reply has to wait 7 hours.

[fervent plume]

why does it give me an error (TW authorization failed: 100222) when i try to log in with twitter?

[fast moon]

When i login with my yostar account I don’t have anything , how do i get my stuff back?

[grizzled saddle]

log out and back in, I have the same issue sometimes. I think it's because it's showing old commissions

[alpine dust]

ok ty

[full swan]

Trying to buy the 2022 pack, but I got an error saying that current api version does not support the request. Google also keeps directing me to fill out a form here:
https://support.google.com/googleplay/answer/9713661

Hoping that it's just google being stupid and that they will respond to the form

but then I miss out on the 2022 pack

[next igloo]

I want to purchase some of the packs, but all my purchase options are unavailable, I have already reinstalled the game

[full swan]

Tested to see if it's all packs or if gems are not working too. Seems to just be the pack that doesn't work

200240 error too

[main cliff]

Trying to unbind my account, but nothing answer from tech support email. I have all requirements for it

[sinful yoke]

when did you reply to them? its typically a 1-3 business day reply atm

[sinful yoke]

double check you’re logging into your usual server

[steel marlin]

restart AL and go back in, thats what happened to me too

[alpine dust]

ok

[full swan]

I doubt cs will be able to help me with my pack issue in time so I guess I should go buy regular gems

[grizzled saddle]

anyone else's game start randomly pausing during fights?

just started happening

[fast moon]

Thanks it worked!!

[main cliff]

Last night

[full swan]

yeah my game still won't let me buy packs but will let me buy gems

so idk what's going on

somehow getting the 200240 error from buying stuff

[full swan]

now I can't buy gems either

[full swan]

looks like my google account was flagged for something, though the 200240 error is interesting so I sent over a debug to the devs

[fallen nova]

nevermind, it had me auto login to a different server

[mortal nacelle]

what the fuck is this honestly? cant post what i want in game feedback nor bug repors but its only about something to fix ?

[sinful yoke]

I cant read that language but im assuming it says something about robo hamsters being unable to deliver your message in which case, I dont know

that would likely have to be a discord outage situation near your region

[mortal nacelle]

its the last warning thats in english, but i wish i knew why im getting this error i wish i knew which word is this much explicit for discord

[mortal nacelle]

yeah that might be the case

[sinful yoke]

are you trying to post an image? we have an automatic bot that disables images from being sent if its detected as nsfw

if its not nsfw but keeps being falsely flagged, try cropping the image to be a different size or draw some scribble over it

[mortal nacelle]

oh, then i know what the problem most likely was! thanks, ill try it again soon

[grizzled robin]

And I thought I'm the only one with this error. I decided to wait for the end of the maintenance before trying again, but the error still is there

[lyric linden]

I'm havingtrouble with the gem store on apple devices

I can't sign in to confirm my purchase

I just can't type in my password

[rigid skiff]

my phone is crashing/restarting frequently while either starting or ending a sortie.
google pixel 4a. idk if anyone else is having this issue. i dont have this problem with any other apps

[graceful epoch]

I cannot purchase gems in-game. Google Play keeps prompting like below.
Is there anyway to fix this issue ? Or is there other way around to purchase gem ?

[high stag]

what does unexpected error -1 mean?

[loud walrus]

I've lost my account that was bound to Facebook. Is there a way to recover it?

[scenic quiver]

I think you can email directly them with all the info you have of the account and they could help you with that.

[grizzled saddle]

I've got a pixel 4a too, and the pause menu is randomly opening in battles now

[rigid skiff]

im pretty sure AL is triggering some kind of memory leak on my phone

[grizzled saddle]

I think it started happening to me after the october android update, but I don't know if the issue is on AL's side or google's

[rigid skiff]

prob android created a new problem for AL to fix, so a bit of both

[misty tendon]

Why will my AL refuse to update or download data?

I even tried uninstalling and reinstalling

[elfin crag]

It's been like this for hours now, help me pls

I can login in any games with my phone, including updating other games that I didn't play for months but I can't login to AL, my internet is pretty stable at 2,3 Mbps currently. Please help

[atomic forum]

Im stuck on this screen,what should i do?

[heavy crater]

Having the same problem as the guy above me,i can login to pretty much every other game so my internet should have been fine

[elfin crag]

Should I reinstalled my apps? I've tried using WiFi, and even using warp to boost my internet and still nothing worked

[elfin crag]

Try re-login, usually worked

[atomic forum]

Already tried 10++times

[elfin crag]

Reinstall it

That's the last option

Or update the app. There's non mandatory one, I downloaded it and my app running smoothly again

[atomic forum]

Alright,gonna try it soon

[frigid mason]

did you ever find a fix for this? im getting the same issue and this is all that's in the logs: https://kncg.pw/zLDGdhm.jpg (pixel 7) just kidding reinstalling again worked

[earnest goblet]

Hello,
I destroyed the boss but i can not leave the stage.
So i can not play in other stage, the game return in the finished stage.
Can i have some helps ?

And i can not retreat.

[twin hound]

I want to buy gems, but I can't buy them, since I'm from Russia, is there some way to bypass the limiter?

[quick kite]

I'm getting a visual glitch in the recent final encounter in the Rise of the Ship Heroes event. Javelin is striking with a giant pink censor bar.

[rocky jungle]

What could be the problem if i am getting notifications about missions, researches and etc only when i run app

[rocky jungle]

Use iPhone and buy through mobile balance

[twin hound]

I'm not rich enough to afford an iPhone

[rocky jungle]

Maybe you have friend with iPhone otherwise i don't think there possibility to make purchases through Google Play in Russia now.

[twin hound]

Okay, thanks for the advice

[sinful yoke]

your azur lane is in sleep mode

[rocky jungle]

I was checking it and it's not. Idk sometimes i am getting notifications but most time it's working only when i run azur lane

[misty tendon]

Am I just going to have to wait till the next update to play?

[static star]

Hello, I am having issues trying to create a new account for Azur Lane to try to recover an old account that I did not bind. The current account I am using is brand new and I have bound it to a Yostar account. I was hoping to see if someone could help me create a new account like technical support wants me to do. Any help is appreciated.

[vernal bronze]

Help me

[outer herald]

Usually with that error you need to log into your bind on the left there and into the server you normally use

[vernal bronze]

Ok i'll try it amd thank you @outer herald

[carmine hedge]

i am no longer getting text boxes for ship dialog

[sinful yoke]

is this for secretaries?

[carmine hedge]

yes

[sinful yoke]

it sounds like you disabled text boxes, the button should be on the side next to the AR camera button
press it again to enable them

[carmine hedge]

no i didnt disable the text boxes i checked

i also checked the settings and nothing

i did try a repair assets thing

[delicate slate]

Can someone help me please

I played the game back in 2018 and its not bind in Facebook or Twitter can i still recover my account back?

[tawny pond]

Can I invite the bots in here to my personal server?

[vital trail]

It's just stuck there

Like whe I first open into the game its like this

When I go into anything and go back to home page it just starts infinite loading

Nvm it fixed itself

[quasi junco]

cant login after server select, are the servers down?

nvm, the login issue lasted for 20+ minutes but I can login again.

[sand epoch]

Hi, i can't connect to my account due to having binded only on twitter and that account got premanently suspended. Can someone help me recover my account, bind it with Yostar and unbind it from Twitter.

EDIT: Nvm, i've managed to enter into the account and unbind it from my suspended account.

[floral helm]

Um I don't know if it's here I should say but I didn't get the gems. I finished some stages with 3 stars and claimed the mission, but I didn't get the 50 gems. It happened twice already. I thought it was just slow at first but it's been a few hours ...

[frozen star]

Anyone else have the issue where enemy ships don't load but the board is cleared.

It's fixed with reloading the game but curious

[sinful yoke]

happens sometimes

[lyric epoch]

Oh Hi.
Just started playing AL again. Last login was on 2018.

But unfortunately I cant login to my old account. When I log into the game, It started new game. I've bind it with my Facebook account. I also checked on my Facebook and AL is still linked with it.

anyone know something about this?

[rocky jungle]

@sinful yoke so i realise i am not getting notifications when i am running other apps like youtube/twitch. When i close it or hide it, i immediately getting all notifications from Azur Lane. Is there some way to fix that?

[oak yacht]

the game might have defaulted to a different server than the one you had an account on, so check each server to find the one you have an account on

[drowsy laurel]

Are the “ANI” backgrounds meant to actually animate or are they just meant to bob up and down?

[lyric lodge]

They are meant to animate, which skin do you refer to specically though?

[drowsy laurel]

Blucher skin, Musashi skin

Wait nvm Musashi isn’t animated

[lyric lodge]

Blucher bg should have the searchlights moving.

[drowsy laurel]

She’s skiing

I know my other animated are fine

[brazen temple]

I want unbind my account yostar how ?

[drowsy laurel]

My fubuki is fine

[drowsy laurel]

There should be a “disconnect” or “unbind” button where yostar is

[lyric lodge]

IIRC only support can unbind a YoStar bind.

[drowsy laurel]

Never mind, Yostar might be running a really funny con, some of the larger ship girl images (I.e Blucher skiing skin) have such big images that the animated background is no more then a few flashing dots or a map moving backwards at a slow pace

[brazen temple]

When i tap the unbind account yostar not wanna change !!
Still unbind

[drowsy laurel]

Contact support then

[brazen temple]

Already but to many reqruitment
And i still can't unbind

And still on step this
I understand with purchase (top up )

But the Facebook i already sent what's account Facebook i bind

[modest garden]

does anyone know how to fix this "coordinates expired" thing? is it a bug?

[woeful axle]

I got a problem, change my secretary for Musashi and now the app get freeze need to re-start all phone and emulator because got stucked and now I can't even do anything...

[dawn canopy]

Sometimes my game shows the program codes its very annoying please fix

[sharp crest]

Hide button top left, also it’s not a bug, it’s a log

[dawn canopy]

Did i accidently press anything

[sharp crest]

https://youtu.be/l3ujs7D0tFE

[hollow bear]

The game began to show this this white things here and in many others places... If you want I could send more screenshots.

[deep leaf]

I just reinstalled the game after a while and used the wrong Facebook account to login. Now I am able to use the actual correct account to access azur lane. How can I reset it?

[woeful axle]

try on another tablet, and also another emulator and still game freeze when loading after select server don't even finish to load.

[lyric lodge]

You can select the "hide special background" option if you want to watch them more, but yeah overall they aren't really worth the extra 20 gems it makes skins cost

[hollow bear]

How to fix these things?

[karmic vale]

Try Settings-->Repair assets

[teal spade]

is there a legal way to access

[sharp crest]

wdym "legal way to access" did you get banned from gph?

[teal spade]

For him to Cn account

I dont rly know what CN did to block CN access or whatever

im not banned from anything here

[hollow bear]

Well, I even deleted and redownload the game. It didn't work.

[scenic pond]

Hey can I have some help

Whenever I open the app I keep getting this screen

And the game won't load

It also asked for this

Which I've never seen the app do

Can someone please help me

@karmic vale

[scenic pond]

Bro I'm having the same problem

How do I fix it

[static wedge]

I think my live 2D shinano broke

[lyric lodge]

Hey atleast no tails blocking her

[hearty seal]

I was told to come her for help to get my old account back up

[hearty seal]

Ah never mind a friend helped me out with the problem

[slow belfry]

I believe there is a glitch on gaining wisdom cubes and using them. I built in the heavy build pull once earlier today and I had 45 cubes, it subtracted one. Then, after getting lucky and getting two extra wisdom cubes from a commission it sent me up one cube.

[lyric lodge]

Heavy, event and special pool cost 2 cubes to pull.

[strong knoll]

is there a chance to recover my google play account in azur lane?. since I am offline 4 yrs ago

[steel marlin]

You'd have to contact customer support for that I'd wager

[median hare]

has yostar ever addressed the problem of region locked payments?

[primal herald]

So.. I believe my game may have softlocked itself

I've beat all ships in the stage but nothing is happening..

I can still move my fleets around like normal

okay nvm - restarted and the boss showed up suddenly

huh..

[frozen star]

I had the same issue. I think it's a weird glitch with connection issues. Restarting already works.

[rare trout]

Guys on the r&d ships for some reason I can't lvl it up above lvl 9, how do I do it

[austere tusk]

get that ship's level to 10
works same way as limit breaks

[rare trout]

Oh alr thx

[hollow bear]

I fixed it by updating the phone.

[wooden dock]

I was playing earlier before the server reset now when I try to login I'm getting Unknown Error 1

[zealous flare]

Unsure if its appropriate to ask here, is there a problem with azur lane wiki? it seems that it can't be access rn, at least on my end. It does work now but pretty slow compared to other sites.

[quick bluff]

AL just keeps loading on my side?

any other players experiencing this, my connection is very good and other gacha games don't have any connection issues 😦

[sinful kiln]

Anchorage skill shows as Riddle a riddle+ instead of Riddle me this+

[vestal spruce]

does the game stunlock itself loading for anyone else?

it seems to be playable if still slow on the loading side on emulator, but on mobile I literally cannot get out of the main menu (if I can enter the game at all)

I am positive my connection is not the issue because everything else on my phone and laptop works properly

[uncut tartan]

Sometimes, but restarting it a few times, or rebooting the emulator/phone and trying again usually clears it up. Otherwise I just get a black screen

[pseudo cobalt]

Sorry to bother but how do i retrive my acc i want to play again it's binded in yostar acc, this is my only screenshot of my acc

[stiff apex]

Hey, any chance someone knows why I keep getting logged out of my YoStar account on BlueStacks5? Everytime I turn off my PC i have to relog in

[signal wagon]

I might have found a fix, Grand theft auto V has a similar error and it gave me the error code 3000.108, I searched it up and followed the directions, it fixed it for 2 days but then it came back

I also did try the same directions again but it didnt work and yes, it is the same with gta V

[carmine hedge]

How can I unbind my account in order to swap it to a different twitter account?

[sharp crest]

have you tried pressing the twitter button in the settings, the only one that requires special things to unbind is yostar iirc

[glass vigil]

Hello

I have an account that is twitter connected(that I actually use) and an another on a different server that is Yostar connected

It seems like I cant unbind yostar connection

my question is, If I delete the yostar connected account, it will not affect my twitter connected, right?

[shut nebula]

games still freezing 3 weeks later, i literally cant play

[haughty raptor]

Game shows a black screen when I try to play it, I’m on iOS

I opened it right after and it fixed itself wtf

[frigid torrent]

Hello. I am pretty sure i bound my account to Facebook long time ago, I can see in Facebook Apps that i Logged in AL in 2019. But whenever i try to log with facebook it starts new progress. Also on server list there is no existing character icon. If i remember correctly i played on Avrora. Any ideas?

[royal steeple]

Hi there, not sure if it's a bug, first time seeing this. How am I supposed to get out?

[sage elm]

Hello. My main account - I want die- got hacked and banned - I acci clicked on a link which allowed another person to access my account and post the same link on all the servers I was in, and hence I got banned . I was worried about my account so I disabled my account for now as I don’t want to get banned from any other server, and ideas on how I should get the hacker out of my discord account and get back into this server on my main?

[sharp shale]

Change password, create a 2 factor authentication

[lyric lodge]

Exit button, bottom right

[velvet flame]

Hi, I just realised that after leveling up a Universal or Prototype bulins im unable to use them to limit break my other ships. Is there anything else i can do to reverse this or are they just now retiring material?

[lyric lodge]

They also don't appear with lvl>1 unchecked (topright)?

[velvet flame]

Ohh, i just noticed the filter

Thanks!

[stark goblet]

does anyone know how gift codes work? Every one I tried just says invalid

[sharp shale]

if you bought a google play gift card in the united states, make sure you are connected to a united states ip address and also that you have a google account with the region set to the united states

works similarly with gift cards from other countries. take japanese google play gift cards for example, make sure you're connected to an japanese ip address and that you have a japanese google account

If you're referring to promotional codes, those codes may have been expired

[bronze gale]

Sorry excuse me to ask something but when I launch azur lane i can't login the game freeze, if someone know a answer thanks cordially

[lusty shard]

Wtf dude

Why my musashi have 366 FP RLD 107????

[upbeat finch]

i am getting this error lately when i want to enhance her i removed her from everything still there idk what to do now

[thin hazel]

Anyone know why when I try to login to the same account i used previously w my data, it just makes me restart the game

[sharp crest]

make sure you’re choosing the right server
press the top button in server select to find the one you used to play on

[thin hazel]

I tried every single one, still sends me back to the tutorial

[obsidian merlin]

Stuck in loading screen when using wifi eventhough my connection is good

And when using data i can login normally, after that switch in wifi it works

[steady monolith]

i want to unbind my yostar gmail account how can i do it?

[sinful yoke]

you must contact support to do so

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

@steady monolith

[brave ether]

Hey i just started playing, almost level 40, will I eventually use up more oil I can't collect my canteen.

[sharp crest]

eventually

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[midnight pond]

hi anyone know how to recover my lost account?

i usually link to facebook 1 years ago and when i play again today they no have the account anymore

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[unique wasp]

greetings I have lost my binded account because my twitter got hacked and subsequently banned

I'm looking forward to getting it back for I've used money and had some rare ships

[sharp crest]

contact customer support, email in the message above yours

[unique wasp]

thanks

[indigo aspen]

How often does the game need to be updated from the apple store because I made a 2nd apple ID for US just to play the EN version

Or is it always updated in-game on Apple- devices

[sinful yoke]

needs to be updated few times a year

[gloomy raven]

Hello, one guy from my guild wants to have an HMS Vanguard, I want to give him one extra Vanguard, (i don't need second). Can I give him my extra Vanguard?

[mighty fjord]

Hello, i ask cs for account binding, but there's no answer from them and it's already 4 weeks still no answer, is this normal?

[sharp shale]

send a follow-up message

[mighty fjord]

Yeah, i already do that, and tried spamming chat like "hello" once per 2 day after sending uid, nick, etc.. and sometimes my chat got deleted and need to resend a whole message again.

Sending via in game or email, still no answer from them..

[sharp crest]

yeah spamming "hello" is not a good way to introduce yourself, makes you look like spam/troll
rather "its been x days since my initial email where I talked abt [issue] and i have yet to get a response. please contact me as soon as possible"

[mighty fjord]

yeah, i tried that too last time (friday 21), and say hello yesterday, still no answer,

[upper iris]

https://cdn.discordapp.com/attachments/702201740153454603/1034341398318678076/Screenshot_20221024-223730.png

is it possible to dismiss this permanently or turn it off? It's interrupting auto search. I have to press ok every time before battle

[muted sorrel]

Is it possible to recover my account only with this information?

My account has :
2 UR ships
MAX LB Ulrich von hutten
and
non max LB ronshtadt

2 fully retrofited destroyers that i remembered is an shan and chang chun

My account doesnt have any decisive ships and priority ships

My account is under-invested in submarines

[brazen pelican]

Bruh /submit doesn’t work

It says that it is globally disabled

Wait a minute, i’m dumb

I can’t read, it’s gonna start at the 27th lol

[carmine hedge]

same bruh

[dusky wedge]

Good to see I'm not the only one incapable of reading 🤝

[frozen nest]

I had to give as much insight as I could remember to retrieve mine after not playing for ~Two Years, That being Account name of course, any information of In-app Purchases, Time of account created and last logged-into, Ships, Player Level, and Server. Make sure the Account can still be found via friends list, to ensure it hasn't been perma-deleted. I may be missing some stuff? but that's what I remember.

[raw lodge]

Hi, anyone knows what this error means?

[vapid valley]

the same goes for me

[lyric lodge]

What do you guys want to submit to Z23? Belfast is the bug report / feedback bot

[sharp crest]

#game-news message

[lyric lodge]

Right, in that case, yes, the event hasn't started yet

[hidden pine]

does account data have the chance of being deleted after a long time of being inactive? i remember linking my twitter back in 2018 but when i log in now after about 1-ish years of not playing i have to start over.

[sharp crest]

did you select the correct server (you can find it by pressing the top button in server select)

[hidden pine]

damn im stupid, tysm for the help

[knotty peak]

Hi there! Is anyone getting this issue? I try uploading my screenshot of the dorm to Z23 but I keep getting this error

[prime pendant]

Yes me to..

[fiery surge]

I tried once as well and got the same reply

[knotty peak]

Ok, so this means it could be an issue on the filing system or bots end? I thought it could be an issue with file naming or file type, but the same error appeared no matter which name or file type I used

[heady locust]

The Bridal Z23 bot for the dorm submission keeps giving me "no such file or directory" is this a problem with the bot or does it need a weblink for the image?

[knotty peak]

It says upload in the instructions, which seems to imply uploading it to discord

[grim herald]

what does this mean?

[heady locust]

I guess everyone is getting the same problem.

Its the bot then.

[grim herald]

;-;

[sinful yoke]

bot is currently broken sorry

[knotty peak]

Yep lol. Just checking, but what server do you put in? I have been submitting to Lexington

Ahhh

[grim herald]

ah ok

[sinful yoke]

we alerted bot dev but ping awaiting

[knotty peak]

Thanks for the update!

[grim herald]

waiting game then lol

[heady locust]

Thanks Im sure there be announcement when its fixed then

[grim herald]

hopefully

[eager palm]

you too mate?

[stone narwhal]

what happen with the connection

[fathom pine]

op..

looks like someone had the same issue

[carmine hedge]

my account is linked with my old twitter account which is deleted and I can't seem to unlink since I can't login to the twitter account

[thick kiln]

glad i wasnt the only one who had problems with sending the dorm picture

[untold current]

Just tried, isn’t working. Thank God not the only one with a problem

[storm rampart]

same

[sinful yoke]

the event is not open until oct 27, 12am
it will be about 17 hours from now

[faint skiff]

I have an issue with my game... just logged in and found that I'm still in a hard mode stage from last night which it didn't automatically retreat from.... what do I do now?

Issue fixed with a restart

[glossy oasis]

How do I get gem commisions?

[steel marlin]

anyone getting loading issues? it kicked me out and said server maintenance 😕

oh other people are having it too? how weird...

[fossil bane]

i guess this doesn't go here but not sure where else to ask: i just submit my dorms screenshot with the Bridal bot and got an "ENOENT" reply follow with a file directory thing. idk if that's an error or not.

[lyric lodge]

^

[fluid hound]

how do i change old yostar account to new one ?

[sharp crest]

disconnect it through customer support, email in pins, then attach new one like normal

[cunning marlin]

Something’s wrong with the bot?

[fluid hound]

my thanks and the cs is really fast reply

already unbind it

[finite pawn]

I just recently got a new phone, and I thought I linked my account to my Facebook and would be tied to my GooglePlay account as well. Logging in, it kicks me to the tutorial. How can I recover my account?

[oak pawn]

What's this
I got this even after the maintenance ended

Happen ever since my phone suddenly turn off itself while it was updating

[dense junco]

im stuck on this screen, was doing the story

[candid oriole]

https://media.discordapp.net/attachments/645702406142820382/1035249187207532565/unknown.png?width=1202&height=676

hello guys my friend is having this problem, is there any way to fix this?

[primal vector]

unable to participate Azur Lane Dorm Showcase 2022 you don't have permission to send messages in this channel. please unlock it

[carmine rampart]

U can see intructions in #1034352754765873182 ... or just try send /submit to @carmine hedge and follow steps

[carmine hedge]

I tried to do /submit but it says I don't share a server, despite being in this one.

does anyone know what's up?

[willow garnet]

Hi guys. In the recent event "In Pursuit of Little Spee", I have over a thousand event tokens and clicked on "Pursuit" to end. Animation followed, but I didn't pay attention on what went on next. System reset came and game was updated within hours. I have completion of event shown in memories "Progress 3/3" and "The Ending and Credits Roll", but no Little Spee in dock. Can someone advise and help?

[lyric lodge]

You were too late, the event ended on reset

[willow garnet]

But I had the tokens to complete the event, and I clicked "pursuit" before reset.

Email support asked for screenshot of my above thousand tokens after reset. I can't do that obviously after system reset, so the best evidence I have is the progress completion in memories.

Any tech support or help fr yo-star will be appreciated.

Does event repeat themselves after a while? I would hate to miss out on Little Spee.

[lyric lodge]

Usually after about 18-24 months

[willow garnet]

Haha after all that hard work. Any tech support here who can address this issue?

Progress completion but no shipgirl.

[strange gust]

how long it normally takes for merch to deliver

[lime willow]

My AL stuck at checking for update page, how can I fix it?

[sharp crest]

seeing as though you just joined the server, id say give it a day or two before trying again

[naive coyote]

hey, you should check if you have this setting off; enabling it solved the issue for me (right click > Privacy Settings).

[errant owl]

Got Unknown error -1 at log in screen after an update

[sharp crest]

log in with binding on the left hand side

[primal vector]

I have the same issue, or error message like Nico , so please fix the problem and give me permission, or use facebook to /submit or i can provide UID for my reward since i have participated ...the error is not at my end

[grim herald]

You have to do /submit to the Z23 bot

[hidden junco]

Hello, dear developers! I tired of multiple game crushes because of this screen. My wifi is unstable and this notification may appear at any time and if I haven't time to press confirm, this game crushes, and I got "Connection lost" screen. It is VERY annoying! I lost my META points and event tickets because of this "connection lost". Can you remove this crush? I don't mind this notification, but I can't stand these crushes. I'm ready to break my smartphone!

[primal vector]

take a look at the message below again, so AL staff can you fix this error message

[grim herald]

oh hmmm then sorry i have no idea how to fix this

[rugged stirrup]

yoooo

anyone knows how to retrieve there account?

i need help

[agile iron]

Theres no confirmation with my submissions, what do I do?

Aborting also gives no reply either

[reef spindle]

What do I do

[carmine hedge]

Still getting this message. I've waited two weeks for the update to see if it fixed and it didn't.

[nimble kite]

How am I supposed to participate if the bot won't let me send it messages?

[carmine hedge]

same

@nimble kite it worked. I simply unchecked then re-checked the option allowing me to receive messages from people who are on the same server as me, checking that it works on all servers

[nimble kite]

thanks you, I had forgotten that I disabled that option when the spam bots were attacking this server.

[regal blaze]

Tried binding to my Twitter account
It says that it's already binded to another account, UID: 100200
but I made this account specifically to bind to my AL account

[regal blaze]

Type what you want your submission to be called

[tranquil nymph]

cant login into my account cause azur doesnt send the code to me what do i do

[coarse plinth]

Yeah another mobile games steal ur author rights , do something

[midnight bolt]

my ships didn't shoot before enemy's enty has activated lucky e
could it be a cheater?

they waited like for 7-8 seconds when they was ready to fiire

[lyric lodge]

/detection

[carmine hedge]

Detection Level:
If the gauge hasn't been filled, your carriers gains "hidden buff", which is 10% flat AA resistance reduction to enemies (basically they deal more dmg) and they can't be chosen as a valid target (enemies BB won't attack your CV when hidden).
If the gauge has been filled, there will be an exclamation mark (!) displayed to the side of the gauge, and your carriers lose the "hidden buff". They will regain the buff when the gauge level falls below the red line.
The gauge will be slowly filled if spotted by the enemy (both planes and ships) if they crossed the detection line, when they are burning, and when launching an airstrike.
Credit: -It's Rajaku-#1817 and Newbie#1553

[midnight bolt]

[hallow horizon]

Hello, I have an account since something like 2020 and I didn’t played for 1 years. Today I reconnected and saw that I had lost a major part of my progress as well as my characters and my skin, could u help me please ? Because it’s really annoying :/

(I know it’s the good account because it was link with my twitter)

[carmine hedge]

Detection Level:
If the gauge hasn't been filled, your carriers gains "hidden buff", which is 10% flat AA resistance reduction to enemies (basically they deal more dmg) and they can't be chosen as a valid target (enemies BB won't attack your CV when hidden).
If the gauge has been filled, there will be an exclamation mark (!) displayed to the side of the gauge, and your carriers lose the "hidden buff". They will regain the buff when the gauge level falls below the red line.
The gauge will be slowly filled if spotted by the enemy (both planes and ships) if they crossed the detection line, when they are burning, and when launching an airstrike.
Credit: -It's Rajaku-#1817 and Newbie#1553

[grim herald]

Oh no

[nova vector]

hey

why is my azur lane just looping on the loading screen

like it shows yostar then charybdis and royal fortune then it goes back to the yostar screen again

[normal sand]

Hi, gonna ask what I feel is a forbidden question. I've been curious lately about digging into the game files (extract l2d files and sprites only for self entertainment) and I would like to reassure myself before doing so: Would it impose a risk of a game ban without even (the intention of) modifying the game?; Apologies in advanced if this isn't the right place to ask

[void timber]

Hello, can you help me? I just formatted my cell phone and I couldn't log in to my account even though it was linked to my Twitter and Facebook. Any ideas or what I have to do to recover my account?

[sinful yoke]

make sure you’re logging into the server you always play on

[sinful yoke]

I dont suggest doing so, you should only be extracting on downloads you do not use, such as I used to get sprites for wiki using iTunes on PC.
alternatively you should just get files on the wiki, because theyre already there in highest quality, assembled, and you cannot rip L2D animations
also the file names of PNGS and disassembled chibi sprites are all in chinese or random numbers which do not correlate ingame

[normal sand]

ohh alright, ty for the response

[slim jewel]

Quick question is there anyway to recover a lost account linked to Twitter cause I signed into my Twitter account and don't have my stuff anymore

[slim jewel]

Nvm poo brained diff sever

[grim herald]

;-;

[hidden junco]

I lost my bonus event ticket AGAIN! This notification appears at end of the extra battle and crushes the game!!! I pressed "Confirm" many times, but this stupid notification didn't disappear! And then game crashed and I lost my ticket! Please, remove game crash after this notification! It's VERY ANNOYING!!!

[coarse plinth]

Its probably an bug, they better fix it

[sharp crest]

"my wifi is unstable" theres your problem

[hidden junco]

But there's no need to crush game after this message

[sharp crest]

the game literally depends on being connected to the internet to update it in pretty much real time

[hidden junco]

Why just don't fix the crush? I understand the message, there's temporary instability for one second. But because of this second I lost tickets and meta points. There's no need to crush, why don't keep this notification before I press "Confirm" without game crash?

[void timber]

I already checked the friend server I was on and nothing comes out I don't know if it's because I linked it to a new twitter account since the previous one was predisposed

[summer torrent]

The Bridal Z23 command dosnt work it it says I'm not friends or in server with her so cant send messges

[primal vector]

A few players has that same issue and your on your own, AL staff doesn't help and gives you the run around.

[sinful yoke]

you need to adjust your privacy settings to allow yourself to DM people that are not your friends

while it does mention sharing a server, there is a setting that overrides that if you disable any and all DMs
be sure to double check, you can reenable your privacy settings after sending your submission

[fading belfry]

hi, i filled out the chat commands for the dorm entry and got this message, was my submission entered?

i put xercia in thinking it was a my UID, but then did the number correctly after that, and folowed all additional commands

[quasi tartan]

How ti fix ?

[sinful yoke]

update your iOS

[quasi tartan]

A ok

[quasi tartan]

did not help

[sinful yoke]

what iPhone do you have?

[quasi tartan]

7 or 8 is my friend's phone, I want to rebind the account since I no longer have Apple devices

[sinful yoke]

thats strange it should be able to work, it worked on my iphone 8 back then
can they open log mode to see if I can get a more detailed error message?

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[quasi tartan]

can I ask you to enter my account?

[sage elm]

Hi guys, I forgot my Azur lane user and pass (no judge pls), is there anyway i can find it back?

[subtle wharf]

I has a question, after I have spoken to tech support where do I post a review of their assistance to my problem, on Twitter or Facebook or?

[rotund dagger]

...?

i'm pretty sure i'm on the latest play store version, although i haven't updated the game in a few weeks

[carmine hedge]

I'm having the same issue, it's been happening for over two weeks now

[rotund dagger]

i solved the problem by completely reinstalling the emulator and the game