tech-support

[craggy hawk]

All but unplayable on emulator now. Every third battle or so bugs out, necessitating a restart of the app, only to be greeted with a "dock synchronization error" that prevents me from logging in until I force stop and restart the app a few times.

[native trellis]

i have error 100404 . can't log in to the game . tried reseting wifi phone ...etc . other games/apps work perfectly fine except AL

[halcyon plinth]

Need help to recover my account

[jade lantern]

Hello, i am already send another request for unbind my email adress via in-game contact support but the chat deleted immediately, what does it meaning?

[jade lantern]

It's been day 12 since i requested for unbind my yostar account, i already given them requirements but still no response 😭

[vital compass]

I think we will never get to unbind our accounts :'c

[jade lantern]

Many players got their request processed less than a day, why it's so difficult to us to get some response, or maybe because we're old players that doing less spending or something??

[sinful yoke]

please send followup email

[kindred hollow]

Anybody facing this issue with the 4th Anniversary Invitation?
I've tried restarting the game twice, even cleared the cache, still didn't got fixed

[vital compass]

no idea to be honest :c starting to lose hope tbh

[vital compass]

i legit kept sending them a follow up email every 3 days but no luck, i can send you screenshot of how many times i sent a follow up

[ionic atlas]

Hi there, I'm looking for advice as to how to recover an older account. I remember binding it but it is not showing up

[vital wadi]

How i can change it guys ?

[sharp crest]

youre gonna have to define "change" bc if you mean move an account from one server to another, thats not possible

[timber copper]

does anyone have a fix for the "dock data synchronization error", just started getting it today

[tight grotto]

Which email should I send to? I put a lot of money into this game and I don't get an answer

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[woven harness]

[carmine hedge]

Hi! May i ask how to obtain Passionate Polaris, 765 Production Trophy and NA Ocean Commemoration? Are these from the event and you just need to clear map and get reward from the event mission? I've been playing the game daily and I've never skipped even 1 event. So idk why i don't have them in my collection.

[lyric lodge]

You don't for the first 2. For the 3rd finish Operation Siren chapter 5.

[carmine hedge]

So you are replying to me?

[azure badger]

hello!
Im in great need of help I have changed devices had a galaxy s10+ and now a galaxy s21 ultra 5g.
I have transfered every data and applications from my old phone but I cant connect to my account in game.
In private I can provide proof with purchases from google play store or even played time on the samsung game launcher app (whichs is 212 hours).
Please contact me if anyone can, thank you.

[carmine hedge]

So what do you mean by "You don't" for the first 2?

[lyric lodge]

Passionate Polaris is archived, so will never rerun and the Idolmaster event is a collab and will never rerun, so their trophies are inaccessable.

[carmine hedge]

I know about them being lost forever. The question here is how come i missed them both if i play the game daily and never miss a single event in the first place ya know?

[lyric lodge]

Both were unlocked by filling the "photo book" from their respective events.
https://azurlane.koumakan.jp/wiki/Crescendo_of_Polaris#Merchandise_Album
https://azurlane.koumakan.jp/wiki/Azur_Anthem#Character_Info

[carmine hedge]

Oh so that's why i missed. Maybe i forgot to do that! Thank you for answering my question!

[olive basin]

@carmine hedge no

[fresh dagger]

Can someone help me? Bluestacks died on me earlier today. Had to delete and redownload. Game's made me make another account. I had a lvl. 56 account that I would really like back. Unfortunately, I don't think I ever bound that lvl. 56 account to an email or facebook. Is it just gone? Do I have to restart?

[drifting compass]

is there a way to remove a binded twitter account? i totally forgot the password

i heard someone here can remove that account binded manually

[wide scarab]

I can't download the game, because during the download the size of the game goes up to 1400 petabytes. Is there a way to fix this?

[uncut turret]

Need some info to get my account back..

[sinful yoke]

thats great

[misty peak]

She was being sarcastic 🗿

Tech support here really is lacking braincells

[sinful yoke]

if you have any feedbacks, you can post to #discord-feedback

[misty peak]

Or maybe you can do your job and fix the issue

[sinful yoke]

if you dont have azur lane game related tech issue, please move to #off-topic or #al-general
thanks

[misty peak]

Neither of those are tech support for bots, this channel says tech support, therefore it's for tech support no matter what

[sinful yoke]

the channel description says otherwise, and my expertise, so I’ll remind you again, please exit the channel thanks

[misty peak]

Since AL general doesn't discuss the bots here, that job falls on you, tech support, and the bots in the server would fall under tech support in general

Face it, you can't fix it, so you pretend there's nothing wrong to protect your dignity

True

[sinful yoke]

you can leave your complaints in #discord-feedback you can get into contact with bot dev there, ive regurgitated what the bot dev has told me so if you have a bone to pick you can leave it in the proper channel

[misty peak]

But the bot dev should talk here, where the tech support complaints are

You dont understand that people don't read channel descriptions

[sinful yoke]

this is tech support for the game, ive extended my patience with you two allowing you guys to badger me with complaints that go in the wrong channel

[misty peak]

No one cares about them, channels should be more specific on face value

[misty peak]

You wore out our patience long ago with your useless advice

[sinful yoke]

if you continue, you will be muted from discussion, so if you would like to get your concern out there, leave it in the channel before you get barred from chatting

[misty peak]

We hardly chat here anyway dingus, we literally came here to complain that something in your server wasn't working

[sinful yoke]

yep, thats why its in the channel description, it is not at my fault if you didnt read that

[misty peak]

NO ONE DOEs

[sinful yoke]

so stop flooding #tech-support , thank you

[misty peak]

God you're an idiot

[hushed bloom]

One and only one chance to drop the attitude. If you're told a discord bot has nothing to do with this channel, that's how it is.

[misty peak]

Everyone brought up the same complaint, and yet nothing was done about it.

And they all brought it here

[hushed bloom]

Things take a while to fix, not everything in life is immediate gratification. Now enough venting.

[uncut turret]

can anyone help me??

[misty peak]

Mute me if you want, I really don't care'

[sinful yoke]

yes, did you bind it?

[uncut turret]

yeah

[sinful yoke]

I was rudely interrupted on my lunch break sorry for the delay

to what service? facebook, twitter, or email(yostar)

[uncut turret]

no prob...

yoster and fb

[sinful yoke]

are you having any issues while logging in or do you not know how/where to login?

[uncut turret]

actually......due to some problem ..i had to change my phone so...uninstalled the game...after that few days ago i installed the game on my new phone..but when i logged in to game with the yoster id it took me to the new one..from the beginning

even with the fb id

[sinful yoke]

what server do you usually play on? @uncut turret

[uncut turret]

Amagi...

It was amagi..

[sinful yoke]

it should be since amagi is generally default, but are you sure you’re logging into the amagi server?

[misty peak]

I sent you an apology dm

It doesn't excuse my behaviour, but

I am sorry

[misty peak]

I should apologize to you too, neither of you did anything wrong, and I shouldn't've gotten frustrated at either of you

Plus you did try to point us in the right direction

[uncut turret]

Yes ...i am logging in to amagi

It showed sandy first...then i changed to amagi

[sinful yoke]

can you try logging into all of the servers? just a quick peek should tell you if its right or not
I would suggest logging into both binds as well and scanning through all of the servers
theres also a button on top of the server list that says results found (I believe) that should do a quick scan

[uncut turret]

Is it possible for my id to get overwrited??

Didn't know that there was any scan options

[sinful yoke]

its only possible to overwrite an account if you try binding in the title screen instead of in the settings

[uncut turret]

For the previous one or the new one??

[sinful yoke]

if you bound in settings, your account is not overwritten

if you bound your account the only thing I can think is to try restarting your phone, login to your bind, then login to the server again

sometimes it does take some time to load your account, but its very rare

in the worst case scenario, you can send customer support an email so they can look at it for you and see whats keeping you from logging in

[uncut turret]

So what's the email??

[hushed bloom]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[uncut turret]

Ty

Thanks for your time

[thorn snow]

hello, is it possible for the customer support to unbind twitter/fb account bind?

[sinful yoke]

yes it is possible

[rain pollen]

It’s been almost an hour since I was last emailed about a purchase pending problem how long does it take for them to give me the items or email me back

[sharp crest]

it’s the weekend for them and you most likely, chill

[rain pollen]

It was just a question

[violet jackal]

Hello I lost my acc again

So when I log in to yostar its making me make a new acc

[rain pollen]

Did your server change at the log in screen. That could be the issue that your on the wrong server

[unreal rain]

excuse me , i want to make a request and request to change my account link from yostar to facebook is it possible ?

[lyric lodge]

Simply add facebook and you can use both.

[fathom sage]

Are there any emulators that work for this game with mac monterey apple silicon? I just want to play on my mac, I would’ve done it through bluestacks but I have apple silicon

[fathom sage]

Is now.gg safe to play azur lane on for cloud gaming?

[lyric crane]

does apple login save your progress if i relogin using the same apple id?
like an unbinded acc

[sinful yoke]

no, you need to bind it

[lyric crane]

fuck

wat

wait

last time i checkedd the binding method in the acc it said it was binding to my apple id??

would i still lose the acc or no?

[sinful yoke]

then login with your apple binding in login screen

[lyric crane]

oh okay

[icy plaza]

Which Yostar staff on discord should I message to report cheating or related violations in Azur Lane?

[shut tangle]

Hi I have a problem

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[violet pelican]

Hi, i still not received 200 gems for 4th anniversary..
Is it normal?

[prime gull]

yeah me too, i still haven't received the 200 gems for the 4th anniv event participation

[compact ivy]

Me too

[outer herald]

The gems for the Anniversary survey said it'll will arrive on September 1st

[lyric lodge]

They meant the Twitter/Facebook thing. Also the servey does not give gems. Nobody got them yet, patience padawans.

[prime gull]

Nobody but someone in general and from gph already got the mail

[lunar heart]

I have an issue with claiming specialized cores, it says that they will be lost even though I only have 2014 of them, what’s going on? I just noticed this today

[tidal garden]

monthly limit of 4000

check the 2nd to last tab on the upper most events tab

if it says 4000 there you reached your monthly limit

[lunar heart]

I see

[tidal garden]

do you?

[lunar heart]

https://tenor.com/view/batman-i-see-think-thinking-pondering-gif-4994872

[tidal garden]

[prime gull]

Yeah the 200 participation gems are gone, still not on mail and its already past the deadline

[worthy furnace]

is there suppose to be a cap for collecting specialized cores?

[lyric lodge]

It's not, there's still 9.30H left in the timezone they designated. (And yeah, nothing here either so far)

[lyric lodge]

/corewarning
(Wait till thursday to collect weekly if you care, if you max them out each month anyway, it doesn't matter too much)

[carmine hedge]

https://cdn.discordapp.com/attachments/460645783021289472/881884160971640852/image0.png

[tender tinsel]

How do I fix auto mode? After it clears I still have to click

[mighty seal]

Finish cleaning the whole map until you can use auto-search

[tribal drift]

I guess has to write to support of not getting participation reward?

[prime gull]

yeah almost end of the day and 200 gem participation reward still isn't given to me

[prime gull]

got it yet?

[lyric lodge]

No, but I posted on Twitter and Twitter broke yesterday, so I figured that might be a part of it.

[prime gull]

deadline is aug 25 and the reward is given on 29

i literally posted an al content and triple checked my server and id to avoid mistakes

[prime gull]

hey what about the milestone did you get it?

[lyric lodge]

Yup, just got it, still no gems.

[prime gull]

yeah

[tribal drift]

does anyone know what are those chinese mails you get from PostMaster when you writing to support?

autotranslate says that "mail was bounced"

[mossy barn]

how to unbind yostar account? the one i used was gmail based and i want to switch to proton mail

[regal bear]

Same question. I wanna change my bind email address also.

[outer leaf]

When I bought the trade license it didn’t appear in my mail and it’s been 2 days, yet it charged me

[wide cairn]

Subjectively speaking I have no idea why the specialized cores cap is a thing, I mean I have all my UR ships full limit break and I spam daily 10-4 auto-farm. Guess I’ll just fill my inventory with Bulins lol.

Looking at old threads, seems like the notification failed to display for ages. Not a game-breaking issue for me, but would definitely annoy players with small dock concerns

[distant cobalt]

So i just reinstalled AL again after few months and after downloading the 6gb update, connecting my twitter account and then selecting the server i was in, im getting the error "A dock data synchronization error has occurred. Return to Login screen?"! How do i fix this?

nvm, restarting bluestacks solved the issue

[outer leaf]

When I bought the trade license it didn’t appear in my mail and it’s been 2 days, yet it charged me

can anyone help?

[lucid wadi]

Is anybody else having this issue? It says I have filled up my limit of Specialized Core and when I went to the shop to spend some the number I have didn’t go down and is now blocking me from gaining more.

[lyric lodge]

/corewarning ( )

[carmine hedge]

https://cdn.discordapp.com/attachments/460645783021289472/881884160971640852/image0.png

[outer leaf]

When I bought the trade license it didn’t appear in my mail and it’s been 2 days, yet it charged me
can anyone help?

[devout bear]

I purchased the Fair Winds pack on 28th August, but the transaction seems to have been frozen. What can I do

[chilly shell]

1st image is when i'm trying to set them in the Formation
2nd image is when i check the Docks

for SOME REASON I CAN'T FIND Chang Chun when I want to put her in a Formation

OHHHH NVM
Switching her Role as Backline and Vanguard also switches her

[tacit slate]

Hey guys quick question. What is ALO? My twitter account was suspended and i lost all my progress. I said to reach out to alo for help

Who do I dm?

[deep isle]

ALO (Azur Lane Official) is this server

[dark sandal]

Hi, I cant login via twitter "TW authorization failed:100222". Help pls

[light kindle]

I cant log into the game. It says network problem but my connection is ok. Can someone take a look? The server im in is Avrora. Thx in advance.

[buoyant dagger]

I had a problem. I didn't get gems from a Facebook post, but at the same time I have a post.

[deep isle]

Did you fill out the google form?

[buoyant dagger]

Yes, I filled google form

[pale skiff]

Anyone having issue with connection?

Coz I got disconnected and my internet is fine

[outer herald]

Is your WiFi having any stability issues?

[pale skiff]

Nope

In a conference call and it is working fine

[outer herald]

Did you try using a VPN to see if that would work?

[pale skiff]

I’ll just restart my device I guess

Looks like an issue on my end

[jade lantern]

What really happened to Yostar CS right now, my request on email didn't get any response after 1 week, is there any active Yostar staff??

[jade lantern]

Daym this is the most terrible contact support in my gaming history

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[native spruce]

My Facebook account just get suspended is there a way to recover my account?

[final prawn]

is it just me or azurlane is getting more un optimized as time goes on? it used to be able to run at a potato device and nowdays it can't fo so

[spring acorn]

Game is stuck at homescreen "loading" since update restart doesnt help

[sturdy osprey]

have the same issue, stuck on loading since update

[earnest glade]

FdG have Fate Simulation yet?

Upgraded to level 30 and nothing happened.

[glossy crypt]

getting the same stuck loading issue on Amagi. Tried switching devices and changing connection between 4G and wifi and still have the same problem

[primal field]

I can't even enter the game

It's just infinitely stuck

[tiny zinc]

same problem here many ppl stuck here....

[primal field]

Rip

[bright lodge]

[Server] Amagi
[Platform] Bluestacks and Galaxy S6 Lite (android 12)
[Issue] Stuck on loading when entering main menu, rarely works when logging in fresh, but breaks again when returning to main menu from anywhere else. Happens regardless of platform running, might be serverside
[screenshot]

[karmic vale]

@primal field @tiny zinc @bright lodge The stuck bug has been fixed, please download the data and log in again~

So sorry for the inconvenience.

[primal field]

nice

[bright lodge]

Works fine now Thanks

[harsh summit]

guys

where can i ask about payment and purchases

[thorn hedge]

Ulrich and Helena are both already lvl 125 and fully enhanced but their memory story still requires me to enhance them 10 times, which is obviously impossible. Is this a known issue?

[north kiln]

You can enhance any ship. Doesn't have to be them.

[thorn hedge]

Ah that makes more sense, probably would've realized that by now had I not been doing Opsi. Thanks 🙂

[jade lantern]

CS keep ignoring my email about request unbind my google email account, did anyone here that i can ask for help, it's been 2 weeks no response 😦 i've been playing this game for 4 years, please help me 🙏

[lyric lodge]

#bug-reports message @prime gull @compact ivy @tribal drift @buoyant dagger (Seems they want us to contact supppprt about the gems. See mailadress in link, going to #bug-reports)

[tribal drift]

I asked support 2 days ago. They asked account data and link to facebook post. Silence since than, so i guess rip.

[carmine hedge]

hello im coming back to game after not playing sometime and im pretty sure i only bind my acc to facebook but my game just stop then i click on facebook icon on login screen anyone can help?

[tardy arch]

Think you tagged the wrong person.

[lyric lodge]

Sorry, fixed

[prime gull]

[tidal stirrup]

Display issue in opsi store. Is it sufficient to report it here?

[sand mantle]

Not really a problem, but a technical question…. What is this option do?

[carmine hedge]

I may be stupid, but I recently got the fair winds cruise pass, and I'm not sure if I'm supposed to receive them for the missions that I completed for it or if I have to do new ones or something?

If it's the first option then my payment just didn't go through :/ if it's the second one, I'm curious as to which missions

Idk if this is what it's supposed to look like once you buy it lel

[lament wigeon]

Hello. Why do I get this error?

[sharp shale]

log in to one of your binds on the left side of the screen

[lament wigeon]

Ohh okay that worked. Thanks

[karmic vale]

It seems that your payment didn't go through, you can contact email** [e-mail]**, and the customer service staff are willing to check for you

[jade lantern]

Did you guys only checking to the payment problem nowadays? How about minor players problem, my email was never replied since 2 weeks ago, i am been asking nicely, i'm trying to be patient but imagine it's already 2 weeks of no response 😦

[heady lotus]

i didn't get the 200 gems for participation what do i do

[karmic vale]

what's your problem

[karmic vale]

Please contact email [e-mail]

[jade lantern]

I want to unbind/change my email address

[heady lotus]

ty

[jade lantern]

I already send another followup email, i'll kindly wait for another 3 days, my email smi*******[e-mail]

[carmine hedge]

Thank you so much, yeah! I emailed Yostar support emails (I accidently emailed 2 and 3 as well) and they got back to me in 5 minutes, then fixed my problem in 2 hours

[jade lantern]

Dude that was so fast, my problem was never getting any response since 2-3 weeks ago, i'm really frustrated right now

[carmine hedge]

Did you try emailing [e-mail], [e-mail] and [e-mail]?

I emailed all three of them at once and they got back quickly, so if you haven't then try that! :]

[jade lantern]

I emailed them many times, buti'll mailbthem 3 days once to avoid spam

[carmine hedge]

Good luck with your issue

[sage wadi]

When I swipe up on iPhone and go back to Azur Lane there is no sound and separately the game crashes.

[uneven lintel]

!submit isn't working properly in bot spam

not getting any DMs from Belfast

[sage wadi]

The event is over

[civic fable]

Can the game run in an emu with 2core 2gb ram ?

[vast epoch]

Hey I am having trouble getting my account back. I know I had it linked to my fb account but it doesn't bring up any of my old stuff and I have no idea what na server I was on (stopped playing like 2 years ago, wanna pick it back up)

[uneven lintel]

event?? I want to give feedback for the game

[sage wadi]

Just go on every server until you find the one you were on.

[vast epoch]

Will it make me do the tutorial each time? Or if I find my old server will it just take me straight in?

[civic fable]

Straight in

[vast epoch]

Awesome thanks

[timber plume]

hey guys is it possible to even have 2 accounts that has apple id on it on the same server??

cuz when i tried to login using my apple id the game puts me into the tutorial phase

[sharp shale]

since you're asking about a 2 core, if your computer is too old, your motherboard might not support hardware virtualization. hardware virtualization is pretty much nessasary to run emulators at a usable speed. Else, 2 core should run just fine
2gb of ram allocated to the emulator is more than enough, but if your entire system only has 2gb of ram, it might struggle, since the operating system installed on the computer can use that much alone

[sharp shale]

azur lane accounts can't be saved on apple id, make sure you bind your account to twitter or facebook or yostar

[carmine hedge]

So I purchased the ship of gems hours ago and I still haven’t received my gems, which is supposed to be the first purchase bonus of 4900 gems aswell, yet I’ve received nothing

Like at this point it’s getting on my nerves

[grim timber]

Email customer support

[carmine hedge]

I did just a little bit ago, how long for response usually

[blazing trail]

Don't know if this is the place to put it, but I had people join my dossier battle with Hiryuu meta

I didn't join a guild or have accepted any friends yet

[civic fable]

Nah i meant emu 2core and 2gb ram to run Azur lane, my pc has 4gb ram and 2 core itself.

[shrewd halo]

This is my game stat

All the ship page look like this

I have try asset repair and delete and reinstall azurlane and this still happen

Any idea what cause this?

My main screen look like this

Playing on android

[harsh basin]

Can't login, why

[hollow yew]

what login did you use

[harsh basin]

FB

Everything still fine until I update the game

The yesterday update

[hollow yew]

It seems fine to me- could you reload the game at anypoint?

Like reinstall

[harsh basin]

I already restart my game 4 times and it's still same

[hollow yew]

try reinstalling

[lyric lodge]

Login to Facebook, left side of the screen

[sinful yoke]

[sinful yoke]

you recently update your phone ?

[sinful yoke]

1-3 business days

[shrewd halo]

yes

[sinful yoke]

it is because your version is not compatible with the game yet

[shrewd halo]

oh

so i just have to wait? as my solution?

[sinful yoke]

[sage wadi]

When I swipe up on iPhone and go back to Azur Lane there is no sound and separately the game crashes.

[carmine hedge]

They got back immediately

[languid locust]

I’m new to this, or, is there any kind of way to, transfer a account onto another server or am I gonna have to start fresh again?

[deep isle]

Different Accounts for each server

[languid locust]

So there no way I can just, move that account onto another server?

[deep isle]

Yes you’re gonna have to start over

[languid locust]

I understand, thanks for letting me know

[runic crescent]

Is it at all possible to recover an old account if you have a purchase number and ID but don't remember the server or bound? Know its a long shot

[jade dew]

Anybody know how to fix this? Tried reinstalling 3 times.

[sharp shale]

Every ID is unique. Contact customer support and they can help you recover your account

[trail bolt]

<@&491874196079771678> sorry if i ping you but the user with the id 999813059927355422 has just sent me some shady stuff, most likely a scam. TJN is his discord name. I can send you prove if you want it

[scenic raven]

1: wrong channel
2: no need to ping the entire staff role, one mod is fine enough.

Send me a screenshot of the sus

[trail bolt]

Sorry about the whole staff ping

[median ledge]

[vale echo]

Hello, what can i do to collect this leveling pack

[ashen urchin]

are you already higher or lvl 70 ?

[lyric lodge]

It's been a while but it was like 80 free slots or so
EDIT: 87 to be precise

[tender tinsel]

You need 100 free

[thick basin]

Hi, how come my rally request stops at phase 20?

[scenic raven]

The remainder is done by the person you rallied to return. It’s a joint event, done by you and a returning player

[thick basin]

So if that person doesnt do it, mine will never complete right?😂

[scenic raven]

Correct

[thick basin]

I see, thanks.

[sand mantle]

Lol get used to it. Having the system match you up…. I don’t think it has ever once done it for me.

[thick basin]

Rip, my last one with completed

[vale echo]

oh ok, thanks

[vale echo]

thanks

[vale echo]

yes lol, im mainly going for the t2 exp data pack

[delicate terrace]

Not quite gph but, my phone lags after I play a bit. (Everything gets noticeably slower) I usually verify by equipping stuff or unequipping. I then speed it up again by closing and reopening the app.

Is there any way of minimizing this? It happens very often

[dense slate]

Excuse me

How can i unbind yostar

[ashen urchin]

i think you can't collect it since you're higher than lvl 70

[cold iris]

Hi, where can I ask for explanation on banned accounts? Surely I am not using cheats or exploits and I just want to have explanation since I support the game as a light spender

[modest thicket]

[narrow ivy]

I think that’s more of a #discord-feedback if it’s not in the game

[odd crystal]

Sir

[true obsidian]

I can't get training in operation siren, it broke down after the scene "The Bugle Sounds". Progress in learning does not go further, what to do?

[hushed bloom]

pretty sure you'll have to reach out to support (over email perhaps) to see if they are willing to investigate your account
in my experience though if it's gotten to the point of ban then the evidence is damning enough that they can no longer share it though

[dense grove]

Anyone have experience trying to run Azur Lane on GrapheneOS?

[strange ether]

I'm having trouble opening Azur Lane? I just downloaded it and it won't open. I've been waiting for more than half an hour

[sinful yoke]

you might want to try using a VPN

[gaunt flare]

hello quetal wanted to ask for help on how to recover an account, I saved my data on facebook, because I changed mobile and when I managed to change my mobile I started to download the game and tried to enter with facebook to start my account but it did not appear and want what can I do to recover my account 😦

[hearty shore]

Hello, I wanna unbind my azur lane progress from my Yostar account since I'm disposing the email off but can't do it myself
I was told I could ask for help here

[sinful yoke]

you must send CS an email for them to disconnect it for you, [e-mail]

[sinful yoke]

what server did you play on?

[bleak wind]

Hi, I wanna ask about why my account was banned. There was no reason for it to be banned so I don't know

[karmic summit]

Are you sure you were banned?

[bleak wind]

Yeah positive

[karmic summit]

did you happen to perform a chargeback on any of your purchases

[bleak wind]

I don't know of any

[karmic summit]

i would check your bank account to be sure

[bleak wind]

Nothing

[open pilot]

Why

[open pilot]

does not enter the account " Network Error", what should this mean?

[balmy hound]

Hmm

My screen bug

[open pilot]

😐

Ich warte

[open pilot]

Ok

[languid marsh]

Hi. Can't buy gems due to item unavailable in your country thingy. Is there currently an(alternative)fix?

[vocal siren]

Is there any way to get in contact with someone who might be able to help recover my account?
I recently had to get a new phone and after porting over all data from the old one and starting the Game it seems that I have to start anew?

[sinful yoke]

did you bind it?

[grim timber]

If you did then check which server

[jade lantern]

Is there anyone getting ignored while asking for unbind yostar account?

[vocal siren]

I think it was binded to the Google play account but that doesn't seem to work

[sinful yoke]

where do you login for google play? because that is not a bind

[woeful gyro]

Hey, i cannot battle Renown Metta after the maintenance! Anyone got similar issue?

[abstract canyon]

Yep

[upbeat crescent]

Same. Infinite loading.

[left nest]

i was just about to ask about it. alright, so i guess this one is not my internet issue then..

[loud kelp]

i got that as well

[sly crane]

Same for me

[near fulcrum]

have the same problem 😞

[charred cove]

Infinite loading on the op si boss screen. Manjuu pls fix!

[vast quartz]

thanks for the report on problems with META showdown, we are currently looking into the problem

[loud kelp]

[woeful gyro]

Okay, i found a solution on the infinite loading screen issue

[pine dagger]

just wanted to message about it, but seems im not the only one

[woeful gyro]

Just turn off your wifi during the infinite loading then reconnect

These can atleast let you fight your own renown meta

[pine dagger]

worked, but i had issue with dossier

[charred cove]

Not working for me but thanks for the suggestion

[pine dagger]

shame u need to do it again for another fight tho

[icy plaza]

I also tried the method and unfortunately it didn't work. So I guess if you're a lucky one you can defeat the load screen :/

[alpine plaza]

Hii same here, I thought it was my internet, but no, everything else in the game is fine

[woeful gyro]

I'm switching between my wifi and data line, to make sure the connection, maybe this will help

[ivory sigil]

Azur Lane on mobile seems to crash after the recent update, any known fixes to this?

[young compass]

Infinite loading... Need fix asap!

[wintry nebula]

It fix now after the update

[karmic vale]

META bug has been fixed, please download the data and log in again~ Sorry for this problem

[loud kelp]

thx

[open pilot]

Я дединсайд мне 9 лет

[zinc aurora]

Is there some tyoe of bug going on with Belfast atm?

[lyric lodge]

Does repair files (under options) fix it?

[zinc aurora]

I'll try that

[zinc aurora]

Tried repair assets. But it still loads

[zinc aurora]

anyone else having this issue?

It's been like this ever since the update

[zinc aurora]

Been like this for 20 minutes now

I just wanna do my dailies

no idea what the issue is?

[scenic perch]

Non mandatory update doesn't show on play store
Game broke

[short barn]

Same 😓

[zinc aurora]

infinite loading.

[scenic perch]

[scenic perch]

Fix where

[jade lantern]

Is there anyone i can ask for help? I want to unbind my email because i will never use it again, i mailed them many times, its been 1 month no response, please help me

I've been already removing many game access to that email but yostar one is very difficult

[vital stratus]

Hello is there anyway of obtaining the Renown META background with all the ashes flying?

Like in this video
Ashes flyin around cool

[neon ether]

does anyone know why a guild won't show up on the guild's list?

[thorny rune]

is there any alternative payment method? google play has blocked payment from my country

[sacred pilot]

Is anshan broken ?

I think herbretrofit is broken...

[regal juniper]

No, she can switch between backline and vanguard it says in description

[sacred pilot]

[regal juniper]

Main fleet mode and vanguard mode

[sacred pilot]

Thanks.

[regal juniper]

[vital stratus]

Any vietnamese here know how to fix no swiping card problem?

[buoyant sundial]

so any staff here?

[brisk nymph]

need to wait ig

[buoyant sundial]

i guess

[brisk nymph]

im not really sure who to contact when trying to recover an account

[buoyant sundial]

i miss my second account

even tho im only lvl 14 on it

ehe

should i ping?

[celest crow]

When I finish a research project, it just gets stuck and I can't claim it, is this normal?

[elfin nimbus]

Clear chapter 10 onwards

4 times, then it will finish, you can't queue them until you met the prerequisites

[celest crow]

Damn

[stark wing]

I've a question

I've waited for 5 min and it still stop at this

Why?

[regal juniper]

slow internet connection?

[stark wing]

Maybe not

Cause i've deleted the game and download it again

And now it stuck at here

[carmine hedge]

Sadge

[stark wing]

Things get worse now

[regal juniper]

emulator?

[stark wing]

Mobile

On realme c35

[regal juniper]

try using vpn, 1.1.1.1 app works for me

i use it on blue archive too, since our isp is shit

[stone pewter]

Hello, I know this might have been brought up alot but I have an issue with logging in on my binded account

I tried logging on my binded Twitter and Facebook accounts but I keep getting put into the tutorial with a fresh account

Any help/suggestions?
Thanks in advance

[torn comet]

connected to the wrong server?

[stone pewter]

No, I connected to the right server that was indicated when I logged in using twitter which was Amagi

[carmine hedge]

i'm still getting this one.

[fallen pewter]

Restart the game, restart the emulator if you use one
If it persists or recurring frequently then there's something wrong with your network
Try changing VPN setting if you use one, deactivate WARP if you use 1.1.1.1
Worst case scenario, change your ISP

Another option is to do split tunnel for AL so it doesn't go thru VPN or custom DNS

[fallen pewter]

That looks like what happen when you got the APK but not the OBB

[carmine hedge]

i don't know what those are :D

[fallen pewter]

You don't need the second half if your problem doesn't happen frequently
Another common symptom for it is if you often got stuck/frozen mid-battle with things still spawning.

[lusty sandal]

Im having a login issue

When I login , it went normal but when I get to the monthly bonus screen, It keep loading then after a few sec it kick me back to the login screen with a message "Server Maintenance" while loading

I tried VPN too

[carmine hedge]

it happens almost all the time

i don't use vpn or 1.1.1.1.

so what sohuld i do

[fallen pewter]

Can you try changing ISP? (or even try using 1.1.1.1)
It's hard enough doing network debugging without being onsite doing tests

[hoary prairie]

Ive been making purchases despite the game being unavailable in my country and now it stops all my methods of purchasing

Is anyone else having this problem?

[regal juniper]

1.1.1.1 app fixes long loading problem

[stark wing]

I download it on Taptap

Cuz AL doesn't support in my country

[zenith needle]

Does anyone know how to purchase gems on jp

I was able to do it once in may with that google restriction but now it doenst work anymore

[inner silo]

this keeps happening

[trim kettle]

is there anway to login to see your account outside of in game? im planning to comeback to the game but i wanna make sure the account is there

[timber flare]

hello, I've just recently logged back onto my account to check new ships and I noticed that a bunch of stuff was different from the last time and a facebook account I don't know of is now linked, is there a way to unlink it?

[zenith needle]

maybe you can check your settings to see

i honestly dont know but my guess is yes unless it is a no

[hoary prairie]

Same. Im on global and could purchase jn the past. Now i cant make any purchases at all

[zenith needle]

last time i was able to make one with the restrictions somehow

and then i dont know what happened

i don't understand why is google doing this

[steady crypt]

My notifications only work when the game is open and active. The notifications are activated within the phone settings and the ingame settings. Does anyone know how to fix it?

[carmine hedge]

is isp means internet providers? if it is i can't change

also is 1.1.1.1 like vpn?

[carmine hedge]

Whenever my fleet has unicorn in the fight won’t load tops at just over 99% any help please

And I have made 2 purchases but not gotten the items thanks

[sonic bison]

I can’t initiate a sortie with both my Fleet 1 and Fleet 2 together. Any other fleet arrangements work though

[lyric lodge]

Are you having the same ship in both fleets? Can you post the 2 fleets as they appear if you try to start a sortie?

[lime willow]

Is this an error? Shinano's MVP but Emden says the Defeat line

[lyric lodge]

Defeat lines are random

[lime willow]

Ohh I see... Seems like I'm lucky becuz most are flagship

[brittle blade]

Trying to recover an old account of mine but I’m not sure about the server and uid

[amber junco]

Houston, we have a problem.

[pine turret]

I know this is outside problem but is there anybody using gamepad for Azur Lane on Android?

I got a gamepad but dont know how to setup for Azur Lane. Could somebody please help?

[jolly cobalt]

Heya
I need help to recover my old account after switching device

[lyric lodge]

Same Enterprise is in both fleets, replace one to fix.

[cobalt canopy]

it happened on rare occasion, just hit the big black exit button in bottom right corner and deal with it

[primal sentinel]

https://media.discordapp.net/attachments/826150561648083034/932055764221186098/807626970510655529.gif

[lyric fulcrum]

Is she worth to use this days?

And what BB has aircraft

[sharp crest]

wrong channel for that

[amber junco]

Thank you, I'm already started to worry, that this mode would be closed for me at this month.

[mint vale]

Is there still no solution to the google paywall blocking in app purchases?

[sharp shale]

I mean there is but it's impractical in a realistic sense

[steady cipher]

I am not getting exp, it says need to complete data collection I

tho it was completed long ago

[lyric lodge]

Did you notice the main fleet requirement swapped to vanguard?

[steady cipher]

me dum

[glass socket]

I'm on an emulator trying to login through Facebook and I'll put my email/password click login. After this it just loads a little bit and clears the login page without doing anything else anyone know why?

[velvet viper]

hi, im playing on my Iphone XR and cant see Inazuma's artwork or pic when i select her iin my dock. has this already been reproted as a bug?

Apparently in the archives too.

[sharp shale]

you might be missing her asset, try repairing assets in the in-game settings

[velvet viper]

checking now.

that fixed it. thank you.

[wicked nymph]

hello, i had binded an Azur lane account to my yostar account, and when I attempted to log in using a new phone today I could not access the original account, instead resulting in me having to start fresh. is there a way to fix this?

[sharp shale]

did you select the server you were previously playing in in the title menu?

[wicked nymph]

i tried that nothing

actually this is my first time migrating phones im actually unsure what its even supposed to look like when i try to log in again using my yostar account

[digital grove]

Anyone can help me? I'm stucked on this screen

[wicked nymph]

usually whenever that happens just force stop it and then run it again

or if that fails reinstall

[digital grove]

reinstall works, thx

[wicked nymph]

np

[glacial saffron]

hello everyone
Im having a problem recovering my account
I tried to login with twitter after installing the game
but the game guides me to the tutorial , and looks Im on new account

[sinful yoke]

make sure you're logging into the right account

[lilac briar]

game won't load and it's stuck on this screen

[inland spear]

Hello. I been having this problem for a while now. I can't pay for anything in the game shop. Last time purchased was like a year ago , but I guess after google pay update I keep getting an error message and my payment does not reach. I go through the normal payment progress as usual using my card, after the payment I get message with code [ OR-PMSA-35] my payment is on stand still in google pay and does not go through. Azur lane told me contact google since there is no problem on there end, google said my account is absolutely alright to make purchases, and told me to check my information details if they are correct, which they are. Said I should contact my bank. The bank told me that there is no problem on there end. Does/did anyone else have this problem? Anyway to solve this ?

[deft jolt]

I also have the same problem

[cobalt ridge]

What it's supposed to look like is you open the game, then when it has finished loading on the left you see facebook, twitter and yostar, you tap the one you bound with and it asks you to log in, then after that you select the right server and then play the game iirc

[inland spear]

are you on the same server

[glacial saffron]

Yeah

My character isn’t appearing on any server at all

Anyway to check whether my character is still there?
I stopped playing the game for a year

So I thought it somewhat got my account deleted

I even tried Yostar account (which also binded to the same Twitter account) , and nothing

should I try and contact the support ?

I still even have the bind date

[jovial frigate]

Ok so I have a question regarding the banned list. How does a ban work? Does it just ban access to an account? Cause I believe that a member in my guild is on the list, but the account is still there. I would hate to kick the wrong person, but the name does seem to match. Then again I do not condone cheating and would prefer not to have an account banned for it in our midst.

[quasi tartan]

мой аккаунт был привязан к эпл айди но мой айпад сломался как мне зайти в свой акк на андроиде

my account was linked to apple id but my ipad is broken how do i log into my account on android

[sharp shale]

you cannot save your progress on apple id

if you remember your account details, you can contact the game's customer support and they can help you get your account back

[lyric lodge]

You can, on apple devices. But yes, you cannot save or load from those on android devices.

[sinful yoke]

yes, you can

[sinful yoke]

if you cannot login because of the android device, you have to contact customer support

[sinful yoke]

yes, access is permanently removed, the user still remains though

[sinful yoke]

yes please contact them

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[carmine hedge]

How do i unbind my facebook account when i deleted it

[crisp shadow]

Idk what happend to the game but when i updated it
Im stuck in the screen

Do i need to Download OBB file again or?

[sinful yoke]

yes, try reinstalling

also, what OS version and phone model are you using?

[crisp shadow]

Huawei

[sinful yoke]

and what OS version?

[crisp shadow]

Android 10

Altough no Google play @sinful yoke

[crisp shadow]

What do i do??

[sinful yoke]

you reinstalled already?

[crisp shadow]

I didnt get to save my Account thats the problem

@sinful yoke

Is there a way i can downlaod OBBs?

[sinful yoke]

I dont believe there is, you can they contacting customer support to see if they can offer you an alternative though

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

make sure to let them know your account is unbound and also send them the screenshot you sent here

[crisp shadow]

Ok

[harsh pike]

Hey I have a question about my Twitter binding:

If I disconnect my Azur Lane account from Twitter, will it be possible for me to bind my account on another Twitter Account?

[twin magnet]

@sinful yoke I'm going to buy Azur lane top-up but I'm encountering this item unavailable in your country what is the solution?

[dim sundial]

who knows if it will open tomorrow?

[frosty yoke]

im also stuck in this screen and it tells me network error and connection lost. cant be cuz im on LAN-Cable. newest bluestacks version, already restarted everything and updated everthing

[crisp shadow]

I think its the file problem.

Becouse when i updated azur lane it deleted my file

[frosty yoke]

reinstall game?

[craggy kestrel]

I'm also stuck on a loading screen even our wifi is fast

[frosty yoke]

i dont thinks its about wifi/internet connection

[craggy kestrel]

What do you think it could be? I already reinstalled the app and it's still the same

[frosty yoke]

after doing all that i just tried like 5 times to reconnect and regain connection

now im in. not a single dc

[crisp shadow]

is there a chance that your OBB file is gone?

[wispy sparrow]

https://media.discordapp.net/attachments/823594613821800450/1019604434277388298/image0.jpg?width=1440&height=199 i forgot my password how do i reset it

[sinful yoke]

you need to contact customer support

[cyan cliff]

is there any reported issue ?

i'm stuck on loading while trying to run my daily hard mode

[smoky wraith]

anyone else getting network problems a lot? i cant tell if its my wifi or the game but every since recently ive been getting a lot more network errors and disconnections

[indigo kettle]

Anyone else getting a bug where the game keeps resetting?

[indigo kettle]

Already tried reinstalling and using a different network connection

[hollow meadow]

I was able to buy gems with master for the past three years but a while ago (I think it was after shinano rerun) this happened. Google play was always unavailable tho. Any solution to this?

[sinful yoke]

the solution would be to move or buy an iphone

[hushed fable]

What is this? And how do i make this show again?

[sinful yoke]

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[harsh pike]

@sinful yoke is it possible? and if so how many times?

[sinful yoke]

yes it is possible

[neon vapor]

Is there a server that has been deleted?

I used to have an account but it's gone

I don't remember which server but it's weird

is it because I haven't played for so long my data was wiped?

[sinful yoke]

contact ingame or with different email

[neon vapor]

I'll try

[carmine hedge]

How do i unbinda facebook account that has been deleted

[crude sedge]

How do I log in to my account via google play when I press login via facebook?

It hasn't been linked to a new account on the new settings page.

[neon vapor]

twice now

[sly cipher]

Is there a way to recover account? I accidentaly deleted azur lane data and i cant tell if i binded my account, because whenever i try to log in form facebook/twitter it is creating new account HOWEVER facebook shows that i logged to facebook 2 years ago and thats when i started playing. Im kinda confused and i would really be sad if i lost 70 level account

[neon vapor]

turns out i need uid which i don't have since it's so old

ugh

[carmine hedge]

Need help with purchasing problem, where can I contact accounting email? It just says pending…

[rapid imp]

Hello, how can i reset Second password? Game said contact [e-mail], is that email?

[sly cipher]

also i dont have uid because well since i lost my acc i cant check it

[signal wagon]

Its been 30 minutes and I am stuck at this screen

Anyone?

Ooh yay I am alone

time to spam things

I think its because I log in with a vpn, When I log in without one, it shows this message

It finally logged in after 45 minutes!!!!

[split lynx]

Subtitles aren't appearing Infront of my ships what should i do

[proven thistle]

You probably turn it off the text bar on main menu?

[split lynx]

Oh

🤦‍♂️

[neon vapor]

Ow it's bound to my fb surprise

[flint jacinth]

Anyway to get binded accounts back ? keeps starting the game over for me on phone :z the account it was binded on is still there and i can access it.

[pliant whale]

I got a weird issue where I can't log in, some sort of error

[lucid sky]

I remember bind my account to twitter and now its gone! @sinful yoke help

[carmine hedge]

I had the samething

I deleted the game and reinstalled bc problems and now it seems I lost my account meanwhile it's bound to fb

I looked in all the servers nothing

[sly cipher]

same

and when i try to log in with facebook it creates new account

[carmine hedge]

^^^

Had the account since 2018

[glacial stag]

I have the same Problem and in Top i cant get on my old pfhone becase ist broken

[oblique galleon]

Hello I can't start game because of unknown error:-1

[sharp shale]

sign in to your account on the left side of the title menu

[true oak]

@lucid sky On this screen select twitter on the left, then switch to the server you were on when you played on that account.

[lucid sky]

I did, was avrora back then. It new account cutscene

Already send mail to cs, but they asked UID how am i supposed to know that

[true oak]

If you have receipts from purchases made on the account that might help

[lucid sky]

Yes i have, where to send that

Cs not replying my receipt

[true oak]

@sinful yoke Sorry to bother, any idea?

[weak echo]

no admin here?

[lucid sky]

Thanks @true oak

[weak echo]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

do you have it? no? then tell them you do not have it
they will work around it for you

[weak echo]

Not true
3 days after i sent a request still is no one reply my email

[sinful yoke]

it takes 1-3 business days for reply, when day did you email them?

[forest oriole]

does musashi not have dynamic l2d?

[delicate sequoia]

is Manjuu Patisserie freezing for you guys

mine keeps freezing when I choose Elbe and Perseval

[carmine hedge]

guess i might have to make anew account, the way i see it as i read these looks very grim

just in case i sent them an email with the uid from facebook im praying they find it again

[lucid sky]

I just got my reply, somehow they only record my fb link and not twitter.

So i retrace which fb account and get it back, viila returned

[carmine hedge]

i login with fb and it still says that it doesnt exist meanwhile facebook says it exists

thank you god imma about to cry thanks guys

[slender cipher]

So, half an hour ago I got kicked out of the game with network error and since then I can't even get to server selection, just stuck on infinite loading screen. Same thing on my phone.

[gloomy raven]

Please, let me in . I wanna spend all my cubes

[sinful yoke]

what location are you guys from? @gloomy raven @slender cipher

[gloomy raven]

Russian federation

Moscow region

Internet is ok

[slender cipher]

Russia. Mobile and home internet providers are different, but both stopped working at the same time. Every other game and services works fine.

[weak echo]

13/09/22

[carmine hedge]

Hi. I haven't played this in around 4-5 months. I'm wondering why I can't redownliad the game.

[sinful yoke]

well, why cant you?

what is stopping you exactly?

[sly cipher]

Tldr i wish the person that helped me from support a very nice cup of tea and pleasant day

[carmine hedge]

I click Azure lane in google play then it says "something went wrong"

As if I have bad internet. But I can see other apps perfectly fine

[sinful yoke]

what region are you from?

[carmine hedge]

Au. Oceania?

[sinful yoke]

azur lane is not available everywhere, alternatives include qooapp and apkpure

I havent heard any issues from au before, does restarting your phone fix it?

[carmine hedge]

I'll try

I have just restarted my phone. but the same issue keeps appreaing

[carmine hedge]

Where can I email yostar to process my failed purchase (but payment still went through)?

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[carmine hedge]

thank u wolfie

[signal wagon]

Is it a known bug that it sometimes loads infinitely when you try to log in? Ive seen it happen from the logs of this channel and the same is happening to me.

[languid yew]

Can't load, reinstallation not worked. _.

[rocky oyster]

same

infinite loading screen

[gloomy raven]

For Russia it's ok

Same

[pine dagger]

same thing here, cant login

yesterday i was connecting just fine

[pine egret]

Same too

[wintry verge]

Same thing, both emu and a phone, clearing cache etc doesn't work

[pine egret]

Use VPN or mobile network - It helps me

[rocky sparrow]

Infinity loading : Day 1....

[sinful yoke]

are you from russia?

[rocky sparrow]

Yes...

[sinful yoke]

ok please use VPN

[rocky sparrow]

thx for "help"

[rocky sparrow]

Now it work

[pine dagger]

yep, i can login now

[rocky oyster]

can confirm the issue is resolved

[rocky sparrow]

8 hour "Maintenance"

[ashen bolt]

Hooray, after a small update it had working without VPN.

Japanese, I love you for not imposing sanctions on us.

Anime isn't about politics after all

[sinful yoke]

chinese game, but sure , glad the issue is resolved

[tired fulcrum]

Hi. I'd like to ask about something that isn't necessarily a bug or mistake or anything. Rather, it's something having to do with my participation in a twitter event from a month ago. Is there anyone I should contact? Or is it fine if I discuss my question here?

[sinful yoke]

is this for manjuu’s new look or the hashtag event?

[tired fulcrum]

I believe the hashtag event. The one posted on August 10th

[tired fulcrum]

@sinful yoke Is this the right place to ask about that?

[hot vessel]

So im having this issue where an animation like the Pulling of the UR ship and L2D skins there isnt any audio on mobile

but when use a emulator i can hear the animation just fine

[pulsar shale]

I cant load my game at all it just crashes when i try to log in. This is first time for me to have this problem so if anyone can help il be glad

[runic radish]

Hi. Can someone tell me what happened here? Chapters from A1 to A3 was in english but from A4 to A6 looks like this:

Is this a problem with event or my game version or something else

[pulsar shale]

I think its just event

But they will dedinetly fix it

Definetly* Maybe its just random bug

Btw i have this screen for 30 mins now
Can somone help?

[lyric lodge]

Did you restart, they uploaded the EN version of B/D a lot of hours ago.

[runic radish]

I'm stupid I didn't think to restart the game. Now it works, Thanks xD

[supple fiber]

Who can I talk to about refunds

I already have the Apple refund accepted but I still haven’t received the cash back in my account. The gems that were accidentally purchased are still unspent in the account by the way

[steep zealot]

I recently got a new phone and game data went poof on new one and yes I had the game binded

[mystic marlin]

Stuck here, can't move or retreat, every time I click it says it's an invalid input

nvm fixed it

[steep zealot]

Fixed issue as well

[acoustic vine]

am i missing something? i cant get out

[steep zealot]

Hit all the enemies and I think you can escape

[dark sluice]

AL doesn't let me play with VPN

[pine egret]

Yesterday I used Turbo VPN to login in the game
Today I login in game via WiFi without any problems

I think devs fix this login bug

[robust drum]

Uhm welp, not for me apparently, can't log in via my wifi (which usually worked)

[sinful yoke]

are you in russia?

[robust drum]

Nope,

[echo cobalt]

@sinful yoke I bought cruise pass for azur lane on IOS. The first one is charged successfully by apple but i received no items so i bought the cruise pass the second time and it worked. But now i am charged twice. How do i refund the 1st purchase?

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

@echo cobalt

[sinful yoke]

thats why, try using vpn or reinstall completely, either should help

[pure rover]

Hi everyone; I'm a new player to Azur Lane (downloaded it just yesterday). I was looking through my device storage, and saw that in total it was taking up 11.22 GB for me, even without the voice lines and L2D updates. From what I've seen from posts online and from looking through some old comments on this server, I saw storage space was brought up a lot, and that this game is known for being quite large. But I wanted to just check and see if 11+ GB was normal, or if there's something I could do to maybe cut this down, even if only by 1 or 2 GB.

I've heard that you can uninstall and reinstall the game after binding your account, and that that can reduce the size by clearing out some old stuff, but I've tried that a few times, and every time, when I try to open the fresh install, it says I need to download 10000+ files (7 GB) if I want to play, which brings it back up to the 11 GB mark in total. Perhaps I'm doing something incorrectly in the reinstall process, which is causing it to jump all the way back up again, but I feel like there really isn't anywhere one can go wrong there; it's just delete, App Store, search Azur Lane, redownload, done.

If this is just the normal game size, then no problem, but if not, and anyone has any suggestions for anything else to be done (or if somehow I managed to get uninstalling and reinstalling wrong, which would cause me to seriously question what little technological literacy I thought I had, haha), I'd really appreciate it.

Just some other info if it might be helpful: I'm based out of North America, and am playing on an iOS device. It is a somewhat older tablet, and I was considering upgrading, but I'm a bit hesitant to, because performance wise, it still runs really smoothly, without any hiccups, bugs, or slowdowns. The storage space, however, definitely leaves something to be desired.

[dawn forge]

Is the game screen supposed to darken during battles for the final event stage?

All sprites and background are tinted with this shadowy filter as if there's a cutscene.

Anything with text and data is unaffected.

[alpine prism]

@sinful yoke so i recently reinstalled but when i try to login i keep getting this ive already uninstalled and reinstalled

[robust drum]

Oh ok, thanks

[dark pelican]

hmmm

i guess i can ask for tech support here?

i believe i may have lost my account

anything i can do to try and get it back?

[raven coral]

I had my account linked through yostar and now when I log in my account isn't present on any of the servers? It keeps taking me to the tutorial. I have money spent on that account and I don't want to lose it

[oblique spoke]

How am I supposed to get to this?

[dark pelican]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[loud lake]

Excuse me, I can't play Azur Lane on Bluestacks because of a black screen. What should I do?
I've uninstalled and installed it again but it's still stuck on a black screen

[dark pelican]

just go to azur lane cs, email them your purchase receipt

should work

[untold kraken]

anyone else experiences glitches while auto searching the event maps?

[weak echo]

Do we have customer support? i emailed them 4 days ago but still no response until now

and they deleted my chat in-game support

[toxic totem]

Any idea on how to fix this graphical issue ? (phone is Samsung Galaxy A03)

[toxic totem]

first time downloading the game on this phone

[carmine hedge]

This game usually crashed. How i can fix this

[quartz frost]

is there a way to transfer my account to another server?

[sharp crest]

from what ik
no

[keen mesa]

Is it possible to remove some of loading screen art?

[deep isle]

Nope, you have to start over. Game data is different per server and is untransferable.

[neon ether]

I heard there is talk of a server transfer down the road but i am not 100% sure when or if they will do it

[barren tiger]

Its been quite a while since I've played the game, but after trying to get back into it I appear to have lost my account
I know its still there as a friend of mine verified the account still exists I just can't get back into it
I wanted to know if there was any way I could recover the account somehow?
If I have to start again I will because I love this game it just really sucks as I'd been playing for years

[sinful yoke]

well, did you bind it?

[barren tiger]

I was almost certain I did, but now I'm worried I didn't

[barren tiger]

I know I bound it with Yostar but I didn't bind it with Facebook/Twitter because I don't use either as a personal choice

If that means my account is lost thats alright, my bad heh sorry to have taken your time

[dark pelican]

Contact cs

I'm also contacting cs right now from last night but well. All I've gotten was false hope.

[sinful yoke]

login and make sure you logging into the right server

confirm correct email as well, people forget and try logging into an account that doesnt exist because wrong email

[barren tiger]

Thanks, I'm sure I'll figure it out heh
Sorry for taking your time

[broken ivy]

anyone can help? i wanna know if its possible to log in the game, with lets say facebook, if the account was never made before?

[oak prism]

Probably not

[sharp crest]

i mean either way, since youve never played before, you can always just bind the facebook account to the new account in the settings afterwards

[broken ivy]

nah more like.. my m8 wanna log back in after a hiatus, but he kinda doesnt know how

he said he thought he binded his account to facebook.. but when he logged in to the server he played on, he said he started all over again

[broken ivy]

ayo can someone help again? how can i see my friend's uid? hes in my friendlist and guild.. if its possible

[scenic pond]

I recently had to factory reset my phone and it deleted azur lane
How do I get back into my old account

[sharp crest]

if you binded your azur lane account to facebook, yostar, twitter, etc, sign in through that, go to the server you played on (if you forgot press the top button in server select), profit

[scenic pond]

It worked

Thank you so much

[earnest veldt]

I lost my account binded to my facebook any tips?

[small briar]

i reset my old phone

binded acct to twitter

now in my new phone

same twitter acct mind you

doesnt log in

gives me a blank profile

i played on amagi server btw

[sharp crest]

Maybe press the top button in server select? Otherwise I’d contact customer support with as much info abt your account as possible

[drifting elk]

Anyone know what Unknown Error:-1 is, I cannot login

[sinful yoke]

login with your bind on the right side @drifting elk

[sinful yoke]

you cannot

[broken ivy]

yea seems like he got it taken care now, i shoulda look at literally the first pin lol.. thanks for taking the time to answer tho

[drifting elk]

OK, thx

[frank dagger]

ok so I lost access to my old phone and I have my account linked to twitter. I redownloaded the game and launched it but it asks me to authorize the app and I did that but it sent me into the tutorial. Is it supposed to do this? I'm logged into the correct server, lexington

[lusty python]

@grave lotus I need help

[naive notch]

I want some assistance on the "authorization cancelled 100220" for some reason i cant log back to my old account

[devout thicket]

Tried to login into mu old acc on my phone. Binded my game acc to twitter in settings. Is there anything I'm doing wrong?

Nvm I got it fixed!

[frank dagger]

nvm, turns out the game kept trying to log me into sandy

[small briar]

How, can i have help.. Im not able to access mine😭😭

[carmine hedge]

Anyone know what I’m doing wrong??

[lyric lodge]

Did you type the " "? Cause you're not supposed to...

[brisk glade]

Anyone know why there’s a random email binded to my account? And how can I change it

[feral lion]

Anyone have an idea why my Guild Missions keep resetting? I can't get past 7 in a row before it resets back to 0/100.

[lusty python]

anyone know where we can check when creating an account since it's been so long that I can't remember?

[vivid basin]

Is there any login problem with the asia connection to the server?

Manage to login using a VPN, but can't without one.

Been using this internet to play the game for a long time, so it is weird if it happens now

[lyric lodge]

Cause its a new week?

[feral lion]

Ah. Didn't know it reset each week. Thanks for the info.

[lapis blade]

Hey, I'm an idiot who recently came back to the game and accidentally nuked my non binded account (didn't know it was a thing really), I did make a gem purchase earlier during the day, is it possible to recover it ?

[lyric lodge]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[little acorn]

Is there any login issues ongoing right now? Because i cant login to the game for past few hours now

[lethal bison]

My game reboots every time I want to log in

[muted halo]

Is there a way to see what purchased with gems? Im suddenly missing 100 gems and did not purchase anything?

[little acorn]

You can try caching or use the ingame repair button?

[lethal bison]

Nope

[little acorn]

Yeah me too,looks like we having the same problem

[lethal bison]

it freezes here and the startup logo appears again

looks like a loop

[little acorn]

Reinstall?

[lethal bison]

I did it and it didn't fix

[little acorn]

Ah sorry i never had this problem

[lethal bison]

probably my device is not working properly

[midnight kindle]

@lethal bison still need help?

[arctic patio]

can i play azur lane on pc with gameloop gameloop?

[boreal snow]

i installed azur lane on a fresh instance of bluestacks and it fixed it

[lethal bison]

I factory reset my device and still the same error, I guess I've given up...

[lethal bison]

I sent my PC for repair

I have bad luck in gachas and real life hahaha

[midnight kindle]

I could of fixed it....

[lethal bison]

Do you know another possible solution?

[midnight kindle]

you already sent your pc

[lethal bison]

The error is from the mobile device

It was perfect on PC

[midnight kindle]

oh you could of said that

type of device?

[lethal bison]

Redmi K20 (Xiaomi Mi9T)

[midnight kindle]

time to google that

[lethal bison]

Hehe

[midnight kindle]

how much space left on phone?

wait nvm you factory reset

[lethal bison]

102.2 GB

[lethal bison]

Yessir

[midnight kindle]

one moment

[lethal bison]

[midnight kindle]

take me through the steps really quickly

of what happened and what you did

[lethal bison]

• In the morning I entered the game and it worked normally

• I did dailies in other games and then wanted to go back to AL

• game asked me to download some small data, no more than 34MB

-When it was finished, the message of Update completed, Loading Game...

• the cube that turns in the corner stopped turning and sent me to the start logo

• The loading game message came in and out again

• the game restarted again and it sent me to the logo, it did this over and over again

[sinful yoke]

try reinstalling

[lethal bison]

I dit it

Until I factory reset the phone

[midnight kindle]

which you reinstalled again Im assuming...

[lethal bison]

First I tried to reinstall it in play store

then in qooapp

didn't fix

[midnight kindle]

Sad to say this might be a data corruption

somewhere data got corrupted and went bad

Espeically if you already factory reset (Which usually fixes a lot of problems) but the data corrupt persisted

[lethal bison]

I guess it only remains to reinstall the OS

[terse bronze]

pray to lord linus for a tech blessing

[midnight kindle]

Hopefully it won't be a fault wifi (which was my case) my wifi thingy went unhook itself lol

[lethal bison]

While I'm playing on a Hyundai phone lol

[midnight kindle]

Hope your flashing goes well then

[lethal bison]

Ty i just have to wait for my pc to be returned to me

It's more comfortable to play there.

[faint sun]

Why when i login with fb i login to different account?, i literally already set fb login at my main account.

Help please because that my main account🙏

[daring bramble]

Help me pls

[fickle dragon]

I have the same issue

[dull agate]

Guys, does Azur Lane support 2k or 4k screen phones?

[sacred crane]

boss didnt spawn

[neat sedge]

same, are you on lexington server?

[chrome ivy]

Restart the game. Should do the trick.

[fickle dragon]

Sandy, my problem got resolve by itself already though I just wait

[arctic patio]

banned for playing in emulator gameloop?

[sinful cipher]

so i tried to buy gems, but the transaction didn't work. i still got charged (got a receipt in my email from google play). i then tried to buy the trade license and that did go through. tried relogging but gems didnt show up. do i ask for a refund on google play?

[charred elm]

Hi there! My name is Icrus, User Tag Chimpy356, I had to swap devices recently and in doing so I seem to have lost all my data, the most i could do was get a friend to grab some of my info, If you can help that would be nice, I would not like to lose the progress i have made, please help out!

[harsh bone]

I can't buy gems for some reason.

[hasty obsidian]

This is happening to me too, it's apparently a worldwide google play issue

[faint sun]

Same

[sharp crest]

did you bind your AL account to facebook, twitter yostar etc?

[charred elm]

im afraid not, hence my issue. All I have is my user name. I know the chances are low, but i've invested into that profile to much, I just cant restart, if it's unretreivable i understand but i just cant start from scratch

[sharp crest]

contact customer support then i say, email in the pins, give as much info as possible when prompted

[charred elm]

thank you

um im still new to discord where are the pins ^-^;

[charred elm]

much obliged

[faint sun]

Nvm i finally can log in to my main account:D

[terse forge]

I uninstalled AL on my phone and didn't realize it didn't save to my google account. Is there anyway to get my data back or is it lost forever? im on android btw.

[sharp crest]

was your link binded to facebook twitter yostar etc

[faint sun]

🤨?

[spiral kindle]

send help

oh nvm, for some reason when i log in with my email it doesn't work but when i use my username it works. weird

[terse forge]

Guess not. I thought it was

[sharp crest]

personally i’d contact customer service, email in the pins

[carmine hedge]

hi, i forgot my secondary password, is there any way i can get my password back ?

[lusty python]

I have sent 1 day of information via email. but no reply

[sinful yoke]

contact support

[earnest glade]

Is there any way to reduce the size of application? The game is already taking up 11.1 GB, I have to delete other applications so that at least 2 GB is free.

[muted prism]

What kind of info should I give to supp to get an account back? Apart from the in-game ID?

[sinful yoke]

they will ask you what information they need, but generally uid, username, server, and make sure to have some receipts on hand if you made any purchases

[signal wagon]

Can someone help me? I have been having this issue [Picture 1] for an few months now. When I log in without a vpn, this thing happens, and I cannot always use a vpn due to bad wifi (seriously, its so bad that I get stuck in an infinite loading screen). [Picture 2] After a while of being stuck in the main menu, this pops up. I emailed tech support at the Yostar email address and they told me that they have nothing wrong on their end and to use a vpn. Any idea on how to fix it on my own?

P.S. if you are wondering when it started, I downloaded AL update and an update from a different game at the same time in march, it's been going on ever since

P.P.S. If you dont know, then can yall recommend some other gacha game for me to play to fill the gap? lol

[signal wagon]

Sorry if its a bit long lol

[cunning flower]

idk how to fix, sorry but arknights is fun :)

[signal wagon]

Oh okay, I did already play it though I forgot and made a new facebook account and deactivated the old one, can I take that same account and bind it to yostar to log in with it?

If not, do you have another game? sorry lol

[cunning flower]

ngl idk, I just use yostar to login lol

[cunning flower]

how bout punishing Gray raven

more action kinda game

like honkai

if u want turn based then fgo is pretty good, solid story

[outer herald]

[signal wagon]

Ive heard about all those games, especially fgo (rip the whales lol), but I can play them

[outer herald]

If this isn't about issues for the game here you guys can go to #off-topic and talk about other game recommendations there

[plucky robin]

I'm having the same issues, constant loading and Network Disconnections... guessing it's server side so not much to do there, but playing like this is frustrating

[obsidian ferry]

I have the new update and am looking in packs for the skin boxes but they aren’t showing… I have not bought one at this point any help?

Oh yeah I can see the new skins with no issue

Just not the packs.

[woeful rivet]

anyone having low FPS on mobile?

[narrow falcon]

One of my ships is stuck on excersing and I have no clue how to free laffey from it

[sharp crest]

is she possibly in the attack fleet or defense fleet?

[narrow falcon]

Scrap that she was in the attack fleet I thought I threw the level one clone there thx

[stark wing]

For somehow

My game goes wrong

[sharp shale]

log in to one of your binds on the left side of the title screen (twitter/facebook/yostar)

[hardy moth]

Hi I tried logging in to my account but it’s been banned and I don’t know why. Don’t use any third party apps or cheats. Hoping to find some answers and get my account back please.

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[hardy moth]

Thanks it’s hard to sit around and wait for a reply. I miss my botes

[sharp crest]

better to wait to get them back than never see them again

[valid abyss]

Hi, I tried to make post in #friend-and-guild-id and it did not go through. Was there something wrong with my post?

[outer herald]

@valid abyss it's because #friend-and-guild-id has a 6hr cool down per post there

[valid abyss]

But I never posted there.

[outer herald]

And this is more for in game help too

[outer herald]

See the bottom right corner of that screenshot

[valid abyss]

I know that but the post has not gone through therefore nothing has been ever displayed.

[carmine hedge]

Hi guys I got this really weird email from yostar about my banned account. Is this really how it’s done?

I’ve never heard of topping up to get an account unbanned

[sharp crest]

what’s the email of the one that sent that

[karmic vale]

Can you DM me your UID and we check for it

[foggy sapphire]

Anyone here experiencing "sudden lost host" connection?
The game is taking longer to get in

[brazen snow]

Same

[foggy sapphire]

I don't know if this is a remedy but I tried **restarting **my phone, and I was able to log in the game once again. Prolly the reason why this occur is due unstable/traffic connection in the network provider. Hope this helps you bud

[hot vessel]

Guys I have this issues when it comes to buying/ renting Live 2D skins on mobile

The issue is that everything else is in the game has audio

But it comes to buying/renting a Live 2D skins the audio vanishes for the whole duration of the animation

It’s just award silence when this happens, it’s not game breaking annoying just kinda disappointing that I didn’t get to experience the full thing 😩

[sharp crest]

looking on youtube, that part just has **no **audio

[sharp crest]

not a bug, l2d skin intros just don’t have sound

[vagrant sequoia]

Help, my game doesn't load properly

The manjuu/yostar/yongshi loads fine, the "update complete, loading game" loads fine, but when I'm on the screen before the login screen with the 4 manjuus loading, it turns black and it restarts itself on the manjuu/yostar/yongshi screen, and it just repeats

It was also fine earlier, I just took a bath and this happened

[hot vessel]

That’s weird though, cause if I launch it on a emulator there is sound

[hot vessel]

Alright what about when obtaining a UR. Cause there is the same issue where mobile has no sound

But emulator does

Im not at home yet to show an emulator version but later I will

Weird thing that just happened is that musashi one had audio just now but the rest didn’t

Honestly I don’t have much of an issue with anymore because At first I solely thought that it was just me thing but since you demonstrated that is normal for it not to have audio im not no longer worried. Im just glad now that it’s known

[rapid kettle]

Hi guys, is there a way to unbind the yostar account?