tech-support

[leaden surge]

do google play still restrict outside country payments?

[leaden surge]

no?
F

[sinful yoke]

yes

[carmine hedge]

is this a known bug

game stucks like this at random stages or fights

[shadow wedge]

After downloading the resources and logging in to my account for some reason the loading screen is stuck in 50% anyone??

[velvet cairn]

Game stuck on loading,I've tried closing the game but nothing works.

Tried turning the WiFi on and off, restarting my phone and reinstalling the game but nothing works.

[jovial glen]

I've done everything, I've already reinstalled the game but it's still stuck on loading.

[chilly fjord]

Is that normal???????

Was just swiping through my dock

[sinful yoke]

repair your game files

[chilly fjord]

It does happen only once a while

Should I still repair?

[quick arch]

same prob here

I can get in via mobile data tho

[carmine hedge]

it didn't worked im still getting same problem here

[shadow wedge]

You stuck on the loading screen?

[royal magnet]

Is there a way to change the email binded to my yostar account to an alternate account?

[quick arch]

its ok now

[shadow wedge]

Mines not 😭

[terse egret]

I need help
I have problems with login to azur lane recently because of "unknown error-1"
Is anyone know how to fix it

[sinful yoke]

@terse egret relog into your bind, also may you change into a nickname that isnt a nsfw website

[granite nebula]

@sinful yoke
Hi, I need a help.
I recently changed my device, and downloaded the app.
Forcefully finished tutorial, and deleted my temporary id and re logged in with my conventional binded account.
I want you to check if my conventional -binded account is safe from qccount deletion

@sinful yoke
If you need my nickname and uid, server and commander level, I can provide it.

[undone marsh]

is there an official emulator for pc?

[quick arch]

is it still the same right now? the problem might be the internet provider

[crude pike]

@sinful yoke
please i need help, i lost my account(already bind on twitter), i have tried to login with twitter but the account has been restarted

I have proof of a screenshot of my account

[sinful yoke]

make sure you’re logging into the same server your account is on

[crude pike]

Thx u very much, i think my account get banned😭 😭 😭 😭 🥺

[novel berry]

@sinful yoke is there any alternative payment methods for Azur Lane besides the Google system
I am SEA based, playing global on Washington server, used to be able to pay but google started doing region locking stuffs and now I can't anymore

[shadow wedge]

Nope still the same

[copper lion]

Hello I need help getting into my account

[shadow wedge]

@sinful yoke how can I see my uid if I'm stuck on the loading screen?

I'm responding to the customer service email

[sinful yoke]

no

[sinful yoke]

itunes store

[novel berry]

Uhh

I don't have an iphone, is that service exclusive to ios devices ?

[shadow wedge]

What does this mean?

Could you please try to reinstall the game to fix this, and please make sure you delete the current game app and clear its cache before you redownload and install it.

Sincerely,

Yostar Games

Sorry my brain isn't working rn

[shadow wedge]

It's only for apple devices

[novel berry]

I...dont have one of those

[icy portal]

hey guys its seems that my account was lost

tried to log in after almost half a year

and it sends me to the tutorial etc

while i have progressed really far into the game spending countless hours

and my acc doesnt show up on any server

[carmine hedge]

my game still stucks like this

[junior rampart]

Is there anyway to play Al on portrait mode on iPhone

[limpid zealot]

@sinful yoke hello good day sir, i purchased a gem pack in AL but i still haven't recieved the gems and i already have the receipt from google play also i already restarted my client and i still haven't recieved it

[sinful yoke]

is the purchase still pending?

[limpid zealot]

Yes i still haven't recieved it

[sinful yoke]

ok you must wait for it to stop pending then your gems should arrive

[limpid zealot]

yo sir i still havent recieved the gems yet

Nvm i recieve it just now

[tame compass]

Hello I was wondering if it could be possible to help recover an old account of mine I have purchase history

[feral knot]

Having an issue where as soon as I enter the game, it's on the daily login rewards menu. It's stays on Loading... for a few minutes.

After that, it puts me back on the login screen saying Login Data Expired

need help on this

[carmine hedge]

any help with this thing

it's really annoying when its happening all the time

[icy portal]

@sinful yoke hey is there a way to recover an account it seems my Facebook one got lost for some reason? And it shows the tutorial all over again

[sinful yoke]

make sure you login to the right server @icy portal

[icy portal]

It shows only the server that it sent me in as the only that has an acc

Can't remember in which one I had my profile on😂

[golden vigil]

@sinful yoke hey is there anyway to recover my old account? When I logged i was in another server doing the tutorial and once it was over I logged out and changed to the server where I had all my stuff but it still sent me to do the tutorial

[sinful yoke]

try logging into all of the servers @golden vigil @icy portal even if they dont show icon

[native trellis]

is there any suggested settings i can change to reduce my CPU usage while playing AL ?

[strange gust]

just completed entire pr1 why suddenly redo

[noble imp]

@sinful yoke Hello is there anyway i can get my account back I am unable to log into the old Twitter I has it bound to I no longer have access to and that seems to be stopping me,any help would be greatly appreciated

[crude kindle]

Hey folks, sorry to be a bother but I have been having the 'dock data synchronization' error for a few days now. I saw others were having the same issue and tried re-installing the game like it was recommended for them but it hasn't seemed to help so I am looking for possible other solutions if someone may have a fix?

[heady lion]

Hello,i just joined here OwO. I'm having some issue with the art contest upload site and i cant see my art and i also can't re-upload it. Where should i post on the discord server to seek help? T_T

[clear egret]

Hi, im wondering what info should i give to cs if i want my acc back, i delete my fb while forgetting its one of the login, and the email i pick before also wont work for some reason

[golden vigil]

@sinful yoke yeah in all the servers it just makes me do the tutorial all over again, is there any way I can get it back? I invested a lot of time and money):

[sinful yoke]

contact customer support for account recovery

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

can you explain how the email doesnt work?

[sinful yoke]

please contact customer support as well

[sinful yoke]

if relogging into your bind doesnt help, you will need to contact support

[gentle spindle]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[gentle spindle]

Is there a way to unbind my twitter and facebook from a random account to relink to my actual account if i try to login to those it's an empty account that want me to play the tutorial but I cant link it to my main account because it says it's in use? Or is this something i need to unlink it on those respective sites? @sinful yoke

[rough matrix]

Is there away to recover my account? My account was unbinded and I tried to bind using the Twitter button on the home screen and it started a whole new account

[grizzled temple]

How do I access the cosplay channel to post

[quick arch]

stuck on loading screen again

[eternal pewter]

Hello. For a long time I did not enter the game (I also deleted it from the phone). Now I installed it again, and a new account is being created for me, the old one is gone. Is there any way I can help you recover your account?

[runic otter]

is it possible to recover from this or should I retreat?
EDIT: Restarted the game and the boss appeared

No idea how it happened, it was on auto.

[undone mortar]

Hey there, my sounds aren’t working at all
I’ve looked at both ipad settings and game settings; it should be on

Is there anything I can do?

[sinful yoke]

you’ll have to contact support to transfer the binds to your account

[sinful yoke]

did you bind it?

[sinful yoke]

is the ringer silent or on?

[undone mortar]

Nope, the settings both in game and on the ipad should allow sound to play

[narrow flicker]

I only have like 17K of these but it says it's max limit

What do I have to do to collect these?

[lyric lodge]

(They really need to remove that message, it's been a total pain for everyone since they added it)
There's a 4K limit per month. Cause next month is monday, just ignore the message

[narrow flicker]

ooh thanks its the first time that happend so i was shocked

[eternal pewter]

Looks like I didn't link my account.

[jovial glen]

Do I really have to reinstall again? It's my 2nd time complaining this. it always takes so long to load.

Why does tech support ignore this type of problem alot of us needs answer.

[quick arch]

same here

[sinful yoke]

use VPN

[gaunt prairie]

I am very sorry for asking again, but I can't find a way to migrate my yostar account email to a new one. This is a serious problem for me because the current email that is binded to my account is not save. I tried searching for an option to change it but i could not find any

[keen river]

Does anyone play this on Google Pixel 6/6a/6 Pro? Or is there some general list of device compatibility? I want to get one of those but I wanted to make sure Azur Lane works on the Google Tensor processor @proven nebula @dapper hemlock

[eternal pewter]

@sinful yoke I did not link my account to anything, can I somehow restore it? What is needed for this?

[sacred isle]

It didn't work

[sinful yoke]

you at least need to know username, customer support will ask along the way for more information

[sinful yoke]

have you tried reinstalling yet?

[sinful yoke]

you can contact customer support and they can remove for you so you can rebind new one

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[eternal pewter]

Ortroks

[primal herald]

I'd also like to know because I just preordered my own pixel 6a..

Supposedly they aren't out yet so we will have to wait I think

I'm guessing it'll be fine but.. dunno /shrug

[ruby kayak]

2 hours has been passed not able to get in

[lament vale]

Chill out

Ok nvm I dir

Die

[sinful yoke]

not tech issue

[native trellis]

can i ask about emulator problems here? " got some issue with MEmu "

i'll just ask away in case anyone knows. i have this issue with memu when i try to open it

[steep wyvern]

Im currently in tactical class and i can't level any skills, i'll click "Add new student, choose a ship and click which skill i want to level" but nothing happens when i click a skill i can't choose to use a book or anything doesn't even go to the selection screen for it

[oblique frost]

Question about tos and accounts. I fumbled the account recovery process, and ended up creating a new one without really meaning to instead of recovering the old one (I have not finished the tutorial yet, but I chose the new name before remembering the correct procedure.).
I can recover my old account easily enough, it was bound to a Yostar acc, but I am worried that having created my new (currently non bound) account, which I have no intention of using, might count as me running afoul of the "one account per player" rule in the tos. Can someone with a better understanding of this kind of situation offer advice? I am thinking to contact customer service to be safe but tbh I have no idea.
Thanks in advance.

[steep wyvern]

nah your good, i've made the same mistake trying to log in to my account I have 3 maybe 4 accounts now? I only use 1 of them

[scenic raven]

Yeah if it’s unbound it’s no issue. You can just abandon it and log in to your bound account

[oblique frost]

I see, that's a relief (maybe I am paranoid but losing a 4yr old acc over a minor mistake... ykes). Thanks and sorry for the disturb.

[viral hull]

this doesn't look right...

[dim sundial]

upgrade not working ????????

[humble delta]

Cannot turn on Fleet Lock in siren ops. Is anyone has the same issue?

[quartz coral]

Augment is bugged, cannot EQUIP or UPGRADE like the other guy above me says.

[visual horizon]

Zamn

Can't use augments

[winter crane]

Is there any way to avoid the "item not avaiable on your region"? I have been playing since release and via apk and have been able to buy gems and packs all the time, but now its not allowing me to make any purchase.

[gilded dagger]

Can’t Change Augment on ship. Can’t look at existing one. Create function still working.

[tropic locust]

Same issue here

[soft oxide]

For a sec I thought this was a problem with just Georgia...

[lavish zealot]

I keep crashing everytime i login, i last set my taihou as secretary in case that's the problem

The game crashed after i downloaded her l2d

[final lodge]

bwoken :(

alrd restarting the game for fewtimes

[cloud karma]

Hello, recently Ive been having an issue where my research project is finshed, but I can't redeem it.

Is this a know issue and is there a way yo fix it?

It's happen a few times before, but it's happened twice in a row now.

[lyric lodge]

Check the requirements. You have scrapped 0 of the required 8 pieces.

[cloud karma]

Wow. I completely missed it. I was only looking at the research cost. Thanks

[earnest glade]

"Call to Arms Phase II" - where is the Kronshtadt event mission? Although she gained EXP bonus in the first phase.

[lyric lodge]

There have always been 4 event missions. Kronk was an anomoly being the first fifth 5 EXP UP ship. Msybe they'll do that with URs from now on, we'll just have to wait and see.

[sharp crest]

funny thing
you can turn it on, you just dont really know if its on or off until you encounter an enemy

[lost mist]

Can't change any Auguments. Every time I try, the screen just looks like this

[crystal fossil]

Same problem man

[brisk lodge]

looks like im not the only one

[rough pollen]

Hello I am on bluestack and I cannot open Operation Siren, it stuck

[scarlet shadow]

is fleet lock button broken for anyone else?

[warm creek]

hello, i just can't enter the game xD

anyone else it's happening this?

[rough pollen]

seems to be a lot of issue after the maintenance

[north cargo]

same

[carmine hedge]

Can i delete character from one server? I happen to play in another server and i thought my game was reset, then i play again till i give my character name and the realise that i go to wrong server

[hoary plume]

Cant use or upgrade Augments gear

[fringe totem]

I think alot people have same problem with augment gears

its been like that since yesterday

[sick adder]

My Chang Un can't be used in event

https://youtu.be/Vfc7q9EGFNw

Resolved!

[native trellis]

assiming i download the game from QooApp. there will be a google play update. then i'll have to do it from qooapp again. after i install. will i need re-download the game files as if i installed the game a new or it just downloads the new file " in-game speaking "

[sharp shale]

it's like updating off of google play. yes press install

it won't create a seperate apk so you won't have to reinstall any game files

[native trellis]

ah cool

[sacred isle]

Help, cant login

[rigid temple]

Experiencing the same issue aswell. Vpn solves it, though toggling one just to play can be annoying

[sacred isle]

So we will just have to use vpn forever or is this a temporary issue?

[rigid temple]

Hopefully, it's just temporary

[lost mist]

They fixed the auguments bug. That was quick.

[still heart]

Good morning
Anyone know a solution/method to do in game purchase in AL JP? Or the restriction is temporaly?

[viral hull]

Little Eugen's animations in dorm don't work

seems to fix itself by re-entering the dorm

[cloud jackal]

cool skins

[dapper linden]

It's been like this for at least an hour+ now, please help.

[lyric lodge]

Login to your bind, left of the screen

[dapper linden]

Worked, thank you so much!

[foggy tapir]

What happens if you link a new account to a account whit progress. Will i be able to continue where the old account left off?

[sinful yoke]

they have to be unique servers

@verbal adder keep all of this out of #tech-support thanks.

[verbal adder]

Where can this be discussed then

It's technically correct, as the info was ommited in the patch notes

[sinful yoke]

you can leave feedback in #game-feedback

[verbal adder]

its always #game-feedback this, game feedback that. I'm not leaving feedback. I'm asking a legit question.

[sinful yoke]

you can ask #al-general then

[verbal adder]

Why is it so hard to get answers from the devs or someone capable to forward such answer

I don't think #al-general is a great channel to post anything in, least legit questions to pressing issues or matters

I'm not asking community members, this is a legit question forwarded to the devs or anyone from the team capable to rely it to the higher-ups

[sinful yoke]

we do not have anywhere for you to ask questions

you can express disappointment in no explanation, but you cannot directly ask them a question

[verbal adder]

For me or for anyone asking legit questions

[verbal adder]

that's not really helpful in any way.

[sinful yoke]

sorry to say theres no where for your concern then
please move out of #tech-support to prevent flooding it longer

[native trellis]

can i extract games files from an emulator and take it to an other?

[quasi cedar]

Is it possible to recover an account? If so where should I go?

[sly crag]

I updated the game

And now I'm stuck in loading screen purgatory

Need help

[sharp shale]

whether it is temporary or isn't I don't know, but if you have a contract with a japanese bank, you can make purchases outside the country using that card

[sharp shale]

you can contact customer support and they can help you recover your account

[quasi cedar]

@sharp shale I'll do that thank you

[empty berry]

The Italian ships are quite sexy

[dusty jacinth]

Help I brought the lucky box 2 days ago but I haven’t received the items yet .-.

[sinful yoke]

contact customer support

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[dusty jacinth]

Ok

[dark furnace]

Where can I report about a player? It looks like a cheater

[oblique vector]

can someone help me with my aspect ratio in my phone

[carmine hedge]

Same here... I've been playing the game for like 3 years, buying skins and stuff over time and this week the restriction came and it says "item isn't available in your country" which sucks cuz I've been supporting the game for years and now all of a sudden i just can't buy anything in it anymore which makes no sense. I wish there was a way to topup

[fickle lark]

Same here, I use my sister's iPad to purchase gems since appstore doesn't have that region restrictions bullsh*t , but still.. we need another way to top up

[native trellis]

i get this as soon as i log in to my account and it's stuck

[wintry comet]

We're aware of it and took note. We will report it to the right people

[sly crag]

Ah, another one stuck in the loading limbo

[native trellis]

a common issue.?

[sly crag]

Not sure, just that I am suffering from it on my phone
I have uninstalled and reinstalled, deleted caches
and still can't play

[native trellis]

what i did is the thing on top right corner i forgot what is it " it's before u log in" it verifed files and re downloaded 40 mb or smth
then i re signed with twitter and it got fixed. try it out

[sly crag]

Problem on my end is mine goes straight to the loading
Can't interact with other things

[native trellis]

like after u select server and press again u get the loading screen?

[sly crag]

no

on my end

I open game

I see the factions loading screen

then I get the loading screen

for before I log on in

[native trellis]

ah that wasn't the issue i had. for me it was after i select the server and log in

[sly crag]

so all I get to do is stare at the same 4 manjuus jumping up and down with an italian bote in the background

[native trellis]

sorry i can't help. will leave to someone who knows better

[sly crag]

this has been an issue for a few days now

[native trellis]

sorry to hear that. hope u find a fix soon

[sly crag]

pain

[sinful yoke]

try using a VPN

[carmine hedge]

yeah a top up on yostars official site would be the best solution, till then I just won't be able to buy gems since vpn doesn't work, or rather nothing works, there's no solution iirc

[craggy hawk]

Any idea why it'd just be stuck doing this endlessly?

Been happening for the last few days now

[vocal smelt]

I have a question about buying item in game but it said it is not available in my country then what should I do

[shadow wedge]

That happened to me, as it turns out my sd card just has trouble reading

[delicate cipher]

I think I need help for this.

cannot receive rewards because the number of my Specialized Cores is at maximum

problem resolved but bug was found

reduced the number of Specialized Cores in order to receive the 200 Specialized Cores rewards but was still given 86 Specialized Cores when I received the rewards even though I already have space for all of it

[lyric lodge]

/corewarning

[carmine hedge]

https://cdn.discordapp.com/attachments/460645783021289472/881884160971640852/image0.png

[tepid sequoia]

I purchased trade license once, but it charged me double. How can i get a refund ?

[acoustic gull]

getting an ERROR (CODE:5) when trying to update voices on my device

any fix to this?

[acoustic gull]

fixed it by clearing cache.

still would like to know what error code 5 is

[lost barn]

I lost my account that I forgot to bind the only thing I have is proof of purchase

[pastel comet]

how i claim my reward?

[rough mesa]

Hi. Where can I have support regarding payment??? I got the Cruise Missions pass, it was 250 mexican pesos as always, but I was charged 380

[uncut quest]

I want to recover my old account but it say is bound to another used ID and I dont know it better, is there any help for it?

I say it because I got a old account called StardustSky lvl 100 (Aproximately), and with main team Akane Shinjo/Akagi/Kaga (Core) Yuume Minami/Javelin/Hass or another one (Vanguard)

[round wagon]

tax prob?

[lethal surge]

in rookie mission , why the acquire shouhou mission will not get completed even when i already get her?

[sick bolt]

One of my friends reported having an issue on their login. It says "Unknown error-1" so they can't login.

Although as for me, I can login normally.

[misty moth]

Ingame comments on Kronshtadt, Arkhangelsk, Chapayev, Pamiat' Merkuria, Kiev, Minsk, Avora, and Soobrazitenly are all broken, no comments are visible, however the counter says that there are some, and when I try to add a comment it says "System Error1: Invalid Input"

I wont be surprised if this was done intentionally though, in light of when they were added around the time of specific current events

[sick bolt]

@misty moth I think they remove the comments for the Russian ships because of the Russia/Ukraine situation so yeah, nobody can comment on those ships.

[misty moth]

kinda assumed so

[sick bolt]

Idk when they will return the comments for those (maybe once the conflict has been resolved).

[sick osprey]

So i try to pay money for the game but the game just reject it.LOL, im using master card and wallet Mo Mo and both didnt work.

It keep say error

[lethal surge]

The " Get Shouhou " mission in Rookie Mission is Bugged?

I got Shouhou already but still the mission is not cleared.

[hollow prairie]

Hello, ist there a way to write an email to the Azur lane staff Team who are Hosting the ongoing contests? Thanks in advance (sorry if this is the wrong channel don’t know where to ask)

[vital compass]

hello, i have a question ,is there a way to force logout my account from all devices ? or this can be done with support help? because im suspecting someone is logging in my account since i sometimes find my daily login collected couple time :c

[tall crest]

Anyone have a workaround? I've been playing JP AL since 2019, now I can't buy anything

[twilit plover]

Hi, accidentally i deleted my ayanami, i dont know when a did it but when i was verifying the dock, she's not there anymore. I want to got her back, would it be possible?

[ivory nova]

Why on the Dossier boss fight my fleet is deleted each day. It was never like that when the feature first was released. This issue only happened within the last few days. I thought I saw something in a the patch notes, but I thought it was talking about saving the fleets. What gives?

[sick bone]

There is but they won't answer anything!
Lousy as f*ck, they are

I sent one email to the team, on the azur Lane 3rd anniversary cosplay contest, I'm still waiting for their answer

[sharp crest]

3rd?

[sick bone]

Yes, last year

[autumn kindle]

i have problem every time I want to enter the battle in the event it always stuck at loading 98.54%. and this doesn't happen if I enter normal battle

[hollow prairie]

I see. Thanks.

[trail wagon]

how long does customer service take to reply. it been 6 hours already

[winter monolith]

1-3 business days iirc

[trail wagon]

Well I already made a refund request on Apple store

So idk who is going to fix my failed transaction first

I just want to spend my money lol

[still field]

anybody here got a problem with the purchase of cruise pass? i bought mine moments ago and i still haven't received the rewards

[craggy elm]

I currently using iOS platform and now I want to play in android phone. If I login to android platform, will I lost any in game items? Like reward at msg box

Or gems?

[sinful yoke]

no

[carmine hedge]

Bought it today and had the same problem

[opaque nova]

How can I contact to Yo-star if they put my message in spam? [e-mail]

[midnight gyro]

I bought the lucky box for 30usd today, the payment went through but I never received the gems and the other stuff

Does anyone else have this problem/ solution ?

[copper gale]

I feel your pain, i started back in 2017 so not being able to buy gems for skin is heartbreaking. It wuld be nice to transfer data to a english version to avoid this but oh well

[tall crest]

Yeah, I don't think EN is caught up to JP yet, is it?
But I saw on Reddit there's a solution. I have to create a new JP Google account. It's really dumb

[sinful yoke]

contact them in game through settings

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

is the purchase still pending? if yes, wait until it goes through
if not, contact support so they can send it to you

[opaque nova]

i tried that and nothing hapened

[sinful yoke]

they will take around 1-2 business days to respond

[midnight gyro]

It says the payment went through, I’ve contacted support, just waiting for their response

[agile moat]

Hi, hope I'm in the right place asking this question. Can I buy "Chest of Gems" using Smart Load? When I used the Azur Lane Codashop and clicked the "Chest of Gems" it says not available for the selected denomination. But when I went in-game and clicked the "Chest of Gems", it shows that it can be purchased using this method (Smart Load). I just want clarification on this before I buy. I hope someone can help.

[tranquil dust]

Is there a way to fix this?

Already transfer my funds to another account and i still see this

[agile moat]

For me, I restarted the game and it works again. You can try restarting the game

[slate birch]

Why is glasses censored

[peak epoch]

What happened?

[glad verge]

is there a way to turn off overlapping voices from the same character?

[dapper matrix]

Hi. I have a weird problem on new device. Any time I try to login in Azur lane it says. I already tried to restart the phone. Repair assets and change WiFi but still got the same error. That's more interesting on my old phone Xiaomi Mi10T PRO it's logged fine with no issues.

If I press "Confirm" button it makes me auto-log off from account

Android 13, 16gb RAM

After another restart it started but now battles seems glitched

[placid mortar]

Hello, I forgot my secondry password( for locking ship ,etc..) :( How to reset them:?

[mortal nacelle]

if you still have this problem, login with your bind on the left

[peak epoch]

Thank you, that solved it

[twilit rune]

my game is stuck on this screen 🙁

ok i will reinstall i guess

[chrome dagger]

Ummm I bought the fair winds thing and I got the Google receipt but it didn't give it to me in game

What should I do about that?

[grim timber]

Email them

[wintry nebula]

I can't seem to log-in? Stuck in the log-in screen

[copper gale]

Well that sucks, is there no way to fix this for EN Google accounts?

[sinful yoke]

no, there is not

[blissful wadi]

I accidently purchased a gem pack and was able to confirm that i'll be getting a refund soon

but since my gems are still in my account, will the issue resolve itself or am i going to get banned if i dont do something?

[wispy forge]

How to fix bug?

[sharp crest]

(you've probably already did it but) this is caused by a desync which means you need to close and reopen the game

[winter imp]

I have a problem.
My phone was wiped and the App was deleted and now I can't seem to find a way to recover my account.

Could anyone help me?

[cinder jasper]

Do you remember your UID?

[winter imp]

Yeah

[bright turret]

Hello, is there staff here that can help me liaise with customer support?

On Monday I first contacted CS who were very responsive back then, but said they weren't able to help with my problem. I then proposed another way forward but have since received no response regarding said proposal. I've sent a few followup messages which have been met with silence, and I can't help but wonder if I'm being intentionally ignored. Please do DM me if you can assist, kinda at my wits' end here.

[sharp crest]

its kinda the weekend where they are rn

[tired field]

I purchased the cruise pass today but it didn't unlock the premium rewards and now it shows that I didn't purchase the pass in the store.

[iron dagger]

Why are these Manjuus popping up every 3min?

[carmine hedge]

Not sure if this is the right place to ask but is there a way to see in game purchase history?? I'm missing 200 gems

[jolly shoal]

This game support sd card?

[quick sandal]

how

[main shuttle]

how do you talk to devs?

how do you ask for refund if your niece accidentally spent while trying the game

@karmic vale @lime folio @vast quartz

[mortal nacelle]

im afraid they dont do refunds

[shut belfry]

i want to buy gems but this keeps happening

[main shuttle]

oh damn for real?!

[mortal nacelle]

yes, they can only help with gems you bought yet didnt get, but can't help with accidental spendings

considering you're an "nft enthusiast", a little wasted money shouldnt matter though.
but im still not from staff so maybe try messaging cs?

[fallen pewter]

This is your issue with Google Play. You can try requesting refund/chargeback through them, but prepare to kiss your account goodbye if it went through

[bright turret]

@grave lotus would it be ok for me to dm you for some help?

[simple drum]

Hey... I'm a new player who started multiple account on seperate servers. I only seem to be receiving mail on one server, is mail locked to one server or is it something else?

[cobalt canopy]

is there anynew on how to do payment on google play store in blocked region?

[glad pecan]

Hello, can I contact any of the technical support in private messages?

[celest ether]

Having an issue installing azur lane on new phone. It installs with google play, but when it loads up (and permissions are given), it stays on a black screen before the Faction Cards/download screen. Yostar tried to help a bit, but still having issue. Installed on old phone just fine but of course I want to use this with a new phone, especially since AL file size keeps getting bigger.

Google Play/latest version: 36.6.13-21 [0] [PR] 462679837 . Android 12: Last/Latest Update July 5th 2022. Phone: T-Mobile REVVL 6 PRO 5G Release Date: 08/04/2022

Went through a bunch of exercises of reinstalls, restarts, cache/storage clearing, trying to use APK installer, etc. to try and make it work but no idea how to resolve the above error. Edit: Other Yostar games, like Mahjong Soul and Arknights also stay on a black screen. Other games have loaded up correctly.

[cursive briar]

uh.,,,

any idea?

[bright turret]

@normal ocean @grave lotus how's the help request queue for email cs looking like atm? i've been trying to reach out since last tuesday with no success

[true ferry]

Is anyone else having hte app refuse to load for them? Kind of ":c" that its rightr before i was right before i was aboutto colelct my mission rewards for hte ngiht

[smoky wraith]

I need help. I once set a number code so that my ships could only be unlocked with it. Then i took a break of over 1 year and now i dont remember it... I cant unlock ships now, what can i do to reset if possible?

[vagrant cradle]

Need help. My fleet stuck at mission. Boss was defeated, but mission didn't end. Time limit already expired. If i try to move fleet there is an error " System error 1: invalid input, ". Trying to retreat doesn't solve anything - nothing happens. trying to start new mission doesn't help - system tells me i'm in mission.
UID:69194370 , axar. Avrora server.

Oh, it was super fast or it fixed by itself. o.o'

[lyric lodge]

You need to contact support

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[modest dagger]

I'm having issues trying to log into the game through Twitter accounts, after placing my information this is the first thing that appears upon continuing the process.

[outer pecan]

Hello. I need help with a gem purchase issue I'm having. Where can I get help?

[south notch]

My game crash/freez at " Update complete. Loading game... "

[wintry mirage]

Hello, Is this the right place to ask?
Is there other platforms to buy gems from other than google play?

[midnight current]

I cant buy gems.but i have done it before, says its unavailable in my country. How can i fix it

[slate garden]

I purchased 2 dock expansions using gems in Akashi's shop and my dock was never expanded even though the gems I spent were gone. Is there a dock limit I have reached or is this some other issue?

[lyric lodge]

Make sure you didn't buy Depot extensions.

[midnight current]

Bruh

[lyric lodge]

Yo, <@&472236072743600148> . Thanks.

[slate garden]

I'm 100% sure I bought the dock expansions cause the gem difference from before my purchase is 400 as it should be

I'm going to try reinstalling my game

[rocky holly]

What kind of error is this and how i fix it?

[velvet stone]

How much storage does the game take?

[whole meadow]

A little over 9GB at last count, assuming all files are downloaded. (Voice, live2d, etc)

[grand knot]

Can someone help me with signing into my account on a new phone

Nevermind i finally got it to work

[rancid aurora]

How do solve this issue? I have an internet connection but it keeps going to this screen.

I end up having to uninstall and download the entire 10gb just to be able to log in. After I log out of the app this screen appears again

[tender tinsel]

Anyone having login issue?

[cloud ivy]

Is this game downloading tiny files one by one? Other games just go full throttle and eat all the fiber bandwidth, so why

[hazy haven]

Stuck updating .....1/105, pls fix

[verbal crow]

hi tech support team.. need help, i've been stuck in updating..

already tried to clear cache, restart router & restart device as well but still persist.

[dusky fossil]

stuck as well, had to clear cache, and restart device as well. still same..

hello...

anyone from tech support can help?

should i ping Nozo?

[bleak hatch]

Stuck gang

[vivid goblet]

Got download fixed now

[karmic vale]

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[vivid goblet]

Game restart!

[bleak hatch]

oh it work now

thank

[vivid goblet]

you're welcome!

[bleak hatch]

kiss

[noble meadow]

hey just me or there seem to be a problem with cant update

[wary wing]

is it normal that my manjuu contest submission isn't appearing in the channel?

[boreal pasture]

yeah, can't update. it keeps getting stuck

[high stag]

loading screen looks like this and when i sortie, loads to 99.38% and no further

[thorny sorrel]

Try to use vpn, it might help with connection traffic.

[torpid gull]

i restarted my tablet and now i can connect. (couldnt connect with same msg people above get)

[boreal pasture]

roger, will try.

[mortal nacelle]

nimi submission not working

[inner tartan]

I'm trying to link up my Twitter account but i get this error

i sent the pic twice tho, sorry

Like, i'm using the correct Twitter account that's linked to my Azurlane Account

but i get this error idk why

actually ignore this

i can play now

[indigo zodiac]

I have a question,please help.

https://twitter.com/AzurLane_EN/status/1557366157828448260?s=20&t=krVWQZtm3ddwl3cWuANtYA

I saw your tweet and wanted to try it. Not sure if I did it right, can you check? (I filled out the form and sent it, I'm not sure about the accuracy of my tweet)
My tweet: https://twitter.com/IceandFire0990/status/1557407406283448320?s=20&t=8JymXlyP1hkOQRGnfon7Ig

Azur Lane Official (@AzurLane_EN)

Dear Commander,
 
Post Azur Lane-related photos or videos along with your well-wishes for the 4th Anniversary on either Twitter or Facebook with the #AzurLane4thAnniv hashtag, submit your info here (https://t.co/PyvBcHAjk3) to receive 200 gems on 8/29 (UTC-7).
 
#AzurLane #Yostar

Likes

2762

Retweets

393

Twitter · Aug 10, 2022, 2:00 PM

Ice_and_Fire (@IceandFire0990)

#AzurLane4thAnniv
Happy new year Azur Lane!
My support to the Yostar-Yongshi-Manjuu team! Thanks Azure Lane!
(photos do not belong to me. and my server amagi)

Twitter · Aug 10, 2022, 4:43 PM

[vital compass]

hello i have a question , does unbinding yostar account takes a lot of days? cause i reached out the customer support but for 3 days still didnt get answer :c

[cobalt canopy]

Anyway to by pass google play payment block

[void flame]

i cant download azur lane on my pc and it showed this what should i do now?

[indigo zodiac]

Use Vpn

@void flame i was able to download with vpn

[void flame]

which one did u use can u have a reccommendation?

[indigo zodiac]

Secure vpn

that's it

@void flame Search for secure vpn in play store

[void flame]

thks

[tight elbow]

Ive been stuck here for minutes

[indigo zodiac]

@tight elbow Is your internet good?

[tight elbow]

Yeh

Im like

Very close to the router rn

Ok finally it gud now

After the 6th Forced Stop lmao

[indigo zodiac]

@tight elbow glad you got it fixed

[void flame]

@indigo zodiac (sry for pings), does the server u choose stack with the network?

[indigo zodiac]

@void flame There are no servers such as asia or europe, which means all servers are connected to the same place, although I'm not sure. It's probably related to your internet,I don't think it will affect your ping.

[wary wing]

I have the same.

[native stirrup]

bruh

why

[native stirrup]

@sinful yoke do you have any idea?

[urban ferry]

For those who play In Halifax does the urgent commissions appear at 11PM or 10PM?

[queen dirge]

anyone knows why

[dusk portal]

I also got the same problem... But I think the process is slow cuz there's probably many users submitting at the same same time?
( I've been waiting for 10 hours now... I think)

[dense swallow]

I've also submitted mine right after the mt ends since I didn't write down my uid, although I'm fine with it as long as my submission is still counted AND doesn't rely on how many emotes it has on the showroom to be qualified as winner

because that would be really balanced

[native stirrup]

ok I've made my mind

I'm gonna delete this game from my phone

as no one is willing to answer, and the problem keep occurs

sigh

my lvl 120 account

uh

it just doing normal yesterday

the files are still there

10GBs

but the game still force me to download 6GBs of datas

as if i just installed the game from PS

I'll just play it on my pc then

well
the downside is i cannot play AL when outside

sucks

[floral willow]

i bind my account before i deleted al but when i reinstalled,my acc doesnt show up instead it makes me go to tutorial again

can someone help?

[sinful yoke]

make sure you're logging into the right server

[floral willow]

how do i know if im in the correct server?

[sharp crest]

at the login screen, server select, click this button and it should show you which server youve played in (assuming you logged in through facebook, yostar, etc correctly)

[fervent plaza]

Anyone know why i don't get any notification from azur lane, i already enable it in-game and phone setting.

[floral willow]

i got it back thank you

[brisk furnace]

hai, i tried submitting my manjuu art but it hasnt been posted for a whole day now, and nimi wont let me submit it again is there smth wrong with my art or?

[brisk furnace]

ah i see

[misty peak]

I brought it up yesterday when tomaat's never showed, and no one who was online knew anything about it

We could

[sinful yoke]

just wait

[misty peak]

It's been almost 24 hours though

[sinful yoke]

make sure azur lane is set to not sleeping mode, if its not then its a bug

it'll be looked at eventually just have patience

also what does Z23's message say to you? did she send a confirmation or is she just giving radio silence?

[misty peak]

@carmine hedge I think it had confirmation, right?

And if you put the url in, the image shows up

[dusk portal]

So how many of us been waiting for 24 hours?

[misty peak]

@carmine hedge is, are you?

[sinful yoke]

the time doesnt matter, I'll ask for a double check

thanks

[brisk furnace]

she provided a link that isnt able to be opened

nevermind the link works now

it wasnt working when i submitted last night

yeah

[misty peak]

Hopefully both of your arts get uploaded to the channel

[fervent plaza]

I think it's a bug, thanks for the response

[indigo zodiac]

@fervent plaza Is battery saver mode turned on? If it is on, there will be no notification, at least it is on my device.

[harsh inlet]

I have been talking with AI help regarding an issue that I am almost sure no one else has but they have completely stopped responding about 1-2 weeks ago. Does anyone know who should I talk to now or should I just wait? I have no idea what to do

[carmine hedge]

hello, after the maintenance it does not let me log in to the server, it remains "loading" and does not start, someone has had the same problem?

[obtuse torrent]

Hello, I've been trying to log in using twitter on my phone after reinstalling and it gives me "unknown error -1". I'm still logged in just fine on my emulator on desktop. what could be the issue?

[fervent plaza]

No, i don't turn it on

[wind lance]

/join memes

[carmine hedge]

No such club exists.

[fast bay]

I was logged in but idle and all of a sudden my gems went to 0...

[gilded plume]

I e purchased 10 dollars worth of Google play to buy the crise pack but it won't let me pay. Says I have no funds

[dusk portal]

It's been over 2 days and mine still haven't appeared in #manjuu-showroom, any idea why?

[slender root]

Game stopped at this loading screen. Try restart but not work. Can still logged in a few hours ago though

[vivid goblet]

Modem Wi-fi restart! try again in-game.

[mortal nacelle]

same here, i wonder why

[misty peak]

My girlfriend's manjuu image still hasn't been uploaded in 2 days, we did everything right, we have a confirmation message AND the link to the image works, what is the problem?

[misty peak]

Ikr

[mortal nacelle]

nimi is probably just very very slow, but still

[misty peak]

The mods really gotta get their shit together

[misty peak]

I don't think it's the bot, it's been uploading other ones

It surely can't be 2 days behind

[mortal nacelle]

eeh i wouldnt blame the mods for this nor the people who made the bot itself, it may or may not could be fixed if someone would look into it- my only worry is that my art wont get posted before the deadline, but i hope it will

[mortal nacelle]

those older ones were most likely sent in before us

[misty peak]

The mods already told us that they'll look into it, nearly a day ago, and nothing's happened

[mortal nacelle]

aah didnt see that one my bad

[round hull]

I have a bit of a weird issue and I've been contemplating emailing Yostar about it to get a response, but I thought I'd ask here first

so, i played the game a ton back in 2018 and I had linked my current twitter account (at that time) to my account

fairly recently i decided i didn't really want to have my account public so i kept going through a routine of deactivating it (twitter gives you 30 days before the account is deleted, and before those 30 days at any point you can login to regain access) and then reactivating it 28 days later, so that my account still existed it just wasn't visible to anyone

turns out i accidentally forgot to check in after 30 days and now that twitter account no longer exists. I thought "eh, well it's not like I lost anything" - until i realised about my AL account. I wanted to play it fairly recently but i don't know how I'd go about getting the data back. is there anything I can do?

i really hope i can recover my account somehow, i'm willing to bet it probably still exists i just can't login to it. then again i haven't tried yet, but i just know i wont be able to login because that twitter account no longer exists

if anyone has any idea of helping please let me know by pinging me i really wannt get my account back

[sinful yoke]

email customer support for account recovery

as for manjuu posts, it can take multiple days to post, you will still get rewards though

[round hull]

ah i see

whats the email address again?

[sinful yoke]

[e-mail]

[round hull]

also idk what i'm gonna do if i need to provide proof that i owned the account

i remember the username

[lethal shadow]

Can anyone help me I can't login with my Twitter account and it keeps saying unknown error:-1

[mortal nacelle]

log in with your bind on the left

@lethal shadow

[lethal shadow]

I did but it says unknown error

[carmine hedge]

Hi, I think I'm experiencing login issues. whenever I log in to my yorstar account on the main screen and log in to my main server (Avrora) my old progress does seem to show as with my previous reinstallation of the game

[fast bay]

Is there another way to contact support? All my gems just disappeared from my account, they were not spent.

[sinful yoke]

what alternative way are you looking for? different from ingame?

[carmine hedge]

I lost my account and im trying to get it back

I contacted ALHelp and they havent answer in 2 hours

[sinful yoke]

please wait 1-2 business days for response st the latest

[carmine hedge]

oh

thank u

[obsidian helm]

Hi, i can't access the game and i'm stuck in a infinite loading screen. This happens after the "login successful" message

It was working well just a few hours ago

[carmine hedge]

Hey guys im trying to enter the game for the first time after the download game sends me to loading screen at that point i cant use my phone i cant exit the game or look at my notifications
Also loading screen goes like forever i waited like 30 mins and game was still on the loading screen

[obsidian helm]

Looks like it's common

[south notch]

My game stuck at " Update complete. Loading game... "

[carmine hedge]

Yeah i used vpn and it worked but do i need to connect to vpn everytime i enter the game?

[carmine hedge]

Is there any way to know my Azur Lane account create date? Cause I need it to unbind my Twitter and Facebook

[lethal shadow]

I need help I tried logging in with my Twitter bind account and it says unknown error:-1

[obsidian helm]

It seems like if you're connected to wi-fi to play. That doesn't make any sense: if i'm using data (with 30ish mbs) i should be able to at least log in!

[jade lantern]

I've sent my request about unbinding my gmail account but no response after i share about my account detail, it's been 2 days please help

[sinful yoke]

it takes 1-2 business days for a reply

[sinful yoke]

there is not, you can send a guess though

[dusk portal]

Almost 4 days now

[mortal nacelle]

now thats concerning..

[golden phoenix]

is the 4th Anniversary Pop-Up Art Collection like a one page only thing? hard to tell

[high flint]

How do I fix this not important bug

[sinful yoke]

as for manjuu posts, it can take multiple days to post, you will still get rewards though

[dense sluice]

Can you only submit one manjuu? In the event rules it says "The total number of individual submissions is not limited", but Nimi says no when trying to submit a second one

[sinful yoke]

you can only post one, but you can make multiple drawings

[ember lagoon]

I keep getting unknown error: -1 when I try to access using twitter

[ember lagoon]

This exact same issue

[lethal shadow]

yeah I'm still waiting

[sinful yoke]

login to your bind on the left of the screen

[ember lagoon]

I tap the twitter option, then authorize app, and after that it always says Unknown Error:-1

[carmine hedge]

is there any way for me to unbind my yostar account from the game and change it to a different one?

[sinful yoke]

do you have other forms of bind?

[ember lagoon]

Only twitter

Never had any issues until now

[sinful yoke]

for this particular issue with twitter, you have to contact customer support to resolve it

[ember lagoon]

Alright

[carmine hedge]

same thing with yostar account too. you have to contact customer support?

[tight elbow]

So I just bought Indy new skin but it disconnected and my feathers got used but there was no skin

I checked Indy and the skin was locked

[lyric lodge]

Did you reboot yet?

[jade lantern]

Its terrible, been asking for 3 days but there is no response, just received replies from bots

[tight elbow]

Sorry for late reply but after 2 reboots

It worked lmao

My bad

[carmine hedge]

I emailed using this email address: [e-mail]

it worked and got my current yostar account is unbinded.

All I did is send my UID, send a screenshot of Profile, screenshot in settings of accound binded(Twittier, Facebook, Yostar account) Sent a bunch of receipts. preferrably the very first purchase receipt you made. I also sent the purchase history of Azur Lane on Google play. and boom got it unbinded

I think you can also you use that to recover your account but IDK.

[jade lantern]

How long they process your request?

[carmine hedge]

less than a day

[wary wing]

My submission still not in the channel.

[jade lantern]

I am only receiving this answer many times, am i doing wrong? been waiting for 3 days already but my old email still bound

[carmine hedge]

Have you sent proof your the owner of that account. Like first purchase receipts, you know the uid, screenshots of your profie etc. ?

[jade lantern]

All purchase receipts, everything has been sent in first email, but i never got any response by legit person, all my sent email just replied by bots in this 3 days

[carmine hedge]

Hmmm...

[carmine hedge]

Did you use the correct email address?

[jade lantern]

I'm using email that exactly the same as that i used to bind to my yostar account, or i think i just need to wait for another several days if still got no response, i'll resend my request

[carmine hedge]

ok then

[opal matrix]

Is it possible for support to refund gems from a skin purchase, and remove the skin? I accidentally bought a skin I didn't want somehow, with gems that I earned in game. Is that possible?

[obsidian helm]

It has been two days, it seems like i can access the game only by using wifi even if the data speed is higher via 4g. It this right? Now we can play play only connecting via wifi, less you'd be stuck in infinite loading after "login successfull". Has ANYBODY any information?

[vital compass]

Hello,is customer support on holidays ? Because it's been 4 days already and no response to my unbind request :(

[spare fiber]

Hi, I tried to purchase the $39.99 gem pack a while back via mobile payment but it failed cause it exceeded my mobile payment limit at the time.
Was trying to download an App yesterday & I was asked to add a new payment method so I did but as soon as I add my Visa details the amount was debited from my account right away but the payment is still in the pending state in my purchase history..
I’ve emailed tech support regarding the matter, anyone experienced this before?

[ember lagoon]

Don't know if they contacted you, but it was a problem on Twitter's side. Uninstalling the app and logging in with the browser Twitter worked

[sinful yoke]

they take 1-2 business days to respond, if they have not yet and its been THREE BUSINESS DAYS, please send them another reply

[sinful yoke]

if your internet speed is bad, you will not be able to connect with data

[sinful yoke]

they cannot

[pliant tundra]

So, um. I'm not sure what I did. But the game "reset" itself. Like to the the beginning of the game. I wasn't able to bind my account before this happened. So, if their a way I can recover my account?

[pliant tundra]

Oh nvm

[potent barn]

omg....can i get some help lol

i just darn mistap and accidently bought 3k coins for 100 gems.........

i know 100 gems isnt a big number but

yea, is there anyway to get those 100 gems back lol

[violet torrent]

Anything bought with gems in game is pretty much final, that was my experience after accidentally buying a tactical class slot with gems

Anyway I wanted to ask about a purchase I made months ago bc I just noticed it today

Is this an error? I got charged twice for one pack I believe, since there was only one abyssal refrain pack

The blocked out purchase IDs are different

[potent barn]

oh yea same i met this before, i purchased the 10 dollars pack, and for some reasons i lost over than 10 dollars tbh

like 10.5 to be exact, not a big number

but yea

[potent barn]

but tbh a tactical class is still pretty much helpful

but me, 3k coins, when i have like 500k

lol

[violet torrent]

Yea i learned to cope with it. That was also during f2p days so gems were precious for me back then

Better not to chat here btw

[potent barn]

agree

[rose gate]

Hey, I can't log through twitter

The game throws me an error message

Help?

This is the error message it gives me

A quick Google search and I can't find anyone else having this same problem

Well, using a VPN worked for whatever reason

[quiet harbor]

If I switched Account to another phone, but my old phone remains in tact ( gave it to sister ), how can I completely wipe my account from the old phone? The new one has it already on it

[dreamy thicket]

hello

how do I switch facebook account?

I want to switch to my old facebook account, after I logout, when i pressed facebook, it keeps letting me login the new ones
It doesnt even let me login the old facebook account

[chilly marten]

What should I do if I can't log in via Twitter?

[round rock]

Why do I not see azur lane in my app store?

[lean mirage]

I play on JP server and I'm not able to shop gems anymore... Any idea how to fix it?

[vivid goblet]

Hello dear players, restarting email accounts and syncing!
Sign in to your account and select the settings you want to sync.
You can also select the Sync All option if you prefer.

[dreamy thicket]

In my facebook, it says I have azur lane account

but why I cant log in to that account?

[vivid goblet]

Save this you use remove never.

just save.

[dreamy thicket]

Im sorry I dont understand??

Can you please explain in more detail

[vivid goblet]

Facebook share web and apps your save data still active "only me"

but if you want use remove?

[dreamy thicket]

so i click that remove button?

[vivid goblet]

Sure you think feel so?

[dreamy thicket]

but if i click remove, shouldn't it became 100% I cant recover my account?

[vivid goblet]

that is connect share backup save.

[dreamy thicket]

Thanks for the advice, but it seems I still cant login

never mind I'll just play a new account

[vivid goblet]

No problem.

[dreamy thicket]

Old account has shinano :)))

[vivid goblet]

[dreamy thicket]

it seems like azur lane is mad when I uninstall it for genshin, now I want to go back and they reject me :)))

joke

[vivid goblet]

aww

[sinful yoke]

check pins for log in info

[dreamy thicket]

[e-mail]
is this email address?

[sinful yoke]

yes

[sinful yoke]

if you cannot login with twitter, please try reinstalling!

[dreamy thicket]

thanks a lot, their response is so faster than I expected

[chilly marten]

((((

[lapis oxide]

Hello, if someone could help me, I made a purchase today of 600 gems in the azur lane, they discounted them and everything but they did not add the 600 gems. what I do?

[mortal nacelle]

@lapis oxide are you talking about the double gem reset?

[lapis oxide]

yes

[mortal nacelle]

gems are not reseted yet, double gem reset will be live after tomorrow's maintenance

[lapis oxide]

yes but I still have it because it is the first time that I buy that pack of gems

I bought the 600 gems and they should have given me 1200 gems but they didn't give me anything 🙃

[mortal nacelle]

you should email customer service then, they can help you with gem errors

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[mortal nacelle]

it will take them a few days to respond though

[lapis oxide]

That's why I came to ask first

because it's the first time it happens to me

[mortal nacelle]

but since none of us can help you with this, you should head to support

[lapis oxide]

It was to see if it had happened to someone else

in the same way I already sent the mail

[crude belfry]

is there a way to possibly disconnect my yostar account from my account so i can rebind it onto my main? i was trying to bind my main device to my yostar, but it said it already had an account tied to it. so i went on my other device to log in using my yostar and it did the new game intro tutorial stuff as if i had never played there. i went past all that to go to account and unbind it, but theres no unbind button, all it does is say my yostar is connected.

[sick bolt]

I can't login using my FB account, it says "Authorization cancelled: 100220". Can someone fix this?

[carmine hedge]

Hey hey hope all is well I just wanted to ask why it is that my software update isn't working? It keeps on crashing and saying File download failed. Would you like to retry? And this has happened for at least 5 times, this is the first time I've downloaded this game by the way^^

It would just download to a certain amount and then decide to crash and I have to restart the download process all over again

[keen garden]

Also having this issue

[jade lantern]

Its been 5 days i'm asking for unbind my email address through customer service but there are still no response :(

[potent lotus]

was getting Gem from google store and app store is the only way? are there another way?

[jade lantern]

I am using codashop twice, but idk if it available in your country

[potent lotus]

uhhh, how to use that?

nah it's not

sadge

[scarlet compass]

Hey

Imma need some help

I'm a bit stressed out because I've had this game for a couple years and it won't let me in

And I recently played it like yesterday

And everytime I try to get in it keeps saying

Authorization cancelled

Now my account is there

It just won't let me access it

[jade lantern]

What bind account did you use?

[scarlet compass]

Facebook

If I can somehow access it through Facebook I could bind it somewhere else so I don't have to worry about it

I see everyone else is having a hard time with it

So it's just a temporary shut down

If it's that and my account isn't deleted then I have no problem waiting

[jade lantern]

I have no problem with facebook login, did you have facebook app installed in your device?

[scarlet compass]

Yes

I got it to work LETS GOOO!!!

So it was just a temporary close

[jade lantern]

Ok then

[scarlet compass]

Weeeee!!!

Anyway ahem

[sand goblet]

I can't join in my twitter account

In aura server what happen?

[sinful yoke]

it can take days to post, at worst weeks

something to do with bot and node communication

[sinful yoke]

try reinstalling, it should help after that

[sand goblet]

Thanks@sinful yoke

[dusk portal]

Yeah, I've been waiting for a week now and mine still not appearing

I want mine to be manually post in #manjuu-showroom

[crude sorrel]

What do I do? When i login the game it says Hash file check failed. try again?

[fiery hull]

Just bought fair wind pass, got am error amd the game has taken my money without giving me the pass?

Whay should i do?

[fluid pulsar]

Hello i took the ship of gems x 2 , instead of 14k gems (7400 x 2) i received only 10k or so, something's wrong, past years it was 14k iirc

[vast quartz]

hello, please send me your UID
I can check for you

[vast quartz]

contact us at [e-mail], our staff will be happy to assist you

[fluid pulsar]

sure mping you

[vast quartz]

[fluid pulsar]

huh cant mp you, i can post my uid here ?

[vast quartz]

sure

[fluid pulsar]

uid : 201818495 - sandy server

maybe i m missing something in this x2 story. the only explanation i can math out is the bonus isnt applied on x2 gems. Either it s been like that or i can bury my old brain i guess.

[vast quartz]

no worries, will check it out for you

[fluid pulsar]

Thanks, nice pfp, getting sleepy now

[vast quartz]

checked on our end, you have purchase the Ship of gems which gives 4900+4900 gems
so the double gem reset is fine
maybe last year you also purchased other packs?

[wet granite]

UID: 340651677, Amagi server
I bought the Blucher skin immediately after the update went live and afterwards the 4th anni lucky box
but it didn't drop a skin, if I check my skin inventory Blucher is the only skin on the list I have.
Could you perhaps help with this, unless im mistaken and got Blucher double and it somehow refunded me with gems

[fluid pulsar]

ok so it was base gems x2 , ok ty for confirmation , i though the bonus from ship of gems was in included (the 2k bonus you get normally) but no, so slighty better but not much 2k more .

[jade lantern]

Why customer service didn't respond my email? it's been 3 days

[vast quartz]

you should have received gems with lucky box giving you another Blucher skin
for more information, you can contact us at [e-mail], our staff will be happy to assist you

[wet granite]

I guessed so lol thanks for the confirmation

[jade lantern]

Can you help unbind my yostar account please, i need to replace my email to active one please, my UID: 202173169, Sandy server

[fiery hull]

@vast quartz actually i did talk to support and because it generated no google receipt only a bank withdrawal i cant actually get it refunded.

[round rock]

Is it just me or the downloading resources in iOS takes too long?

I already downloaded it on my bluestacks and my android phone but its at 50/442 on my iPad which is abnormally slow

[vital compass]

im having same issue ,been trying to unbind my account since 7 days ago but no response :c dunno if they on holidays or something, i either get bot spam response or no response at all

[misty gyro]

I'm having issue with rally point. It shows 30 points while already finished 2 missions

[jade lantern]

I bound my yostar account probably 2 years ago, i thought it can be unbound freely as facebook and twitter but i just realized rn that it was difficult to unbind, but i heard from many peoples that it can be unbound by contacting customer service and indeed i also got no response from them, i'm trying to entirely remove my google account from google but it doesn't help, but i'll keep waiting for their response anyway

[runic reef]

Hello, in last minute before update I bought sack of games. After the update gem store was reset but one position (sack of gems) wasn't. So correct me if im wrong but client treated it as operation after reset?. It's possible to change it?

[runic reef]

Btw. my Uid 67168074.

[hazy elm]

Hello, I'm having issues with my account login
I stopped playing for a few months and decided to return to check on the anni stuff, my account is linked to my Twitter, once I try to auth the app to use that account to log in back to it, as I've done a few times before due to phone changes and whatnot, I receive the OS message of "cannot complete the operation" and "Unknown error:-1" in game, I already checked all permissions from both AL and TT, reinstalled the game, cleared Cache, deleted the TT permission, and nothing changed, still getting the same error

[modest perch]

UID: 272953960

Bought “a ship of gems” today but the gems didn’t go through. Should be the 2x as well.

[sinful yoke]

ok, contact customer support email is [e-mail]

[sinful yoke]

you will need to contact customer support if reinstalling did not help

[grave pike]

Hello, im gone for the next 10 days for a trip out of the country. I cant log in because of internet problems however I logged in like maybe three days ago. Would I still be able to get my anniversary gems when I come back?

[sinful yoke]

im not sure how long the login reward is going on for

[grave pike]

I checked twitter and it says to simply log in. Im gonna be back before the event ends tho

[cloud herald]

Hello, I lost my account and can't recover it. I changed my phone and did not link my account, and I don’t remember the UID code, but I have a friend with whom we have a common clan. We play on the Aurora server.

The account was registered at the end of last year. in 2021, the name vbif, level 66, on Bismarck's avatar.

Please help me, I'm sorry to lose my account.

I can also upload multiple photos.

[frigid axle]

Hello, I would like to report this player named Hu Tao on Avrora server who used damage hack to 1 shot kill lv.15 Repulse Meta request battle in which she has 1.48 mil hp but that cheater went past to her hp and dealt 1509600 dmg with low leveled ship and low tier gear. And I hope I don't get banned just because someone is cheating and I don't cheat and I didn't knew whether the player I request help to beat Repulse Meta is non cheating player or cheating player with hacks activated.

cheater lv. or commander level is 22 and able to bypass op-siren requirements

[twilit mesa]

Hello, im having trouble login in my account

I can't access it

Could someone help me

[carmine hedge]

I have same problem

[twilit mesa]

I accidentally unbind my account

All i have left is this info of my account

[twilit mesa]

any admins here?

[austere tusk]

contact support

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[candid owl]

just downloaded the game and been at the loading screen for over 30 min

tried restarting my phone

and the game

[viscid ridge]

Hello there I have some issue with claimed ring from anniversary and I don't know where should I report it. I had one previously and claimed the new one but without actually getting it. Soo just asking what can I do about that and where I can get some assistance?

[pastel anvil]

hi, I just play Azurlane again after 3 years, but I have lost my account, even though I'm blind it to my facebook account, is there any way for me to recover my account ? 😢

[carmine hedge]

So uh yeah i lost my account too and i did bind it yostar but when i tried to search my account..

[carmine hedge]

apparently i just use the wrong server

[carmine hedge]

did you try changing server

[pastel anvil]

I tried to change to all server, but still the same with new account 😭

[carmine hedge]

oh thats sad

[sinful yoke]

if you get tutorial on all server it sounds like you bound incorrectly, you will want to contact customer support for account recovery

[sinful yoke]

for missing items, please contact customer support

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

if you still have not resolved the issue, please try a VPN
sorry for the late response

[thorn surge]

Hey so i spent gems on a skin by mistake and on main sceen it says rented

[carmine hedge]

I kept getting transaction declined from the game while trying to buy gems even though i used the card one too many times and i've been using the same one for payment since the game launched. I need help please!

[ebon moss]

is there other way for me to pay fof gems, google play doesnt let me buy because of location restriction

[carmine hedge]

I'll be answering your question on the Tech behalf. You can use VPN to bypass the location restriction thing.

Or you can ask for ppl who you know living at different country to help you with that by logging into your account and that work too

[ebon moss]

isnt that google play is locked on my gps?

i did try vpn to download AZ but that didnt worl

[carmine hedge]

VPN didn't work for you to pay?

[ebon moss]

yes

[carmine hedge]

I can help you if you trust me

[ebon moss]

maybe it was me using fake vpn

[carmine hedge]

There is no such thing as fake VPN

[ebon moss]

do they ban AZ in Singapore as well

[carmine hedge]

Oh so you're Vietnamese

So do i

Change to US if you can

Or any of the EU is fine too

[ebon moss]

still doesnt work

[carmine hedge]

Do you need me to help or no?

[ebon moss]

yes

i changed to new york and it said the same

[jade lantern]

Dude how to unbind my yostar account properly? It almost a week al.cs didn't respond me, please help

[past zodiac]

hiya, AL takes up approx. 13GB on my phone, how can i reduce the storage it takes up?

[vital compass]

why is AL customer support no longer replies :c im already 1 week and a half and still no response :/

[raw hedge]

(idk if here the right place to ask)
I want to know how to submit multiple manjuu drawing? The first rule said you can have unlimited submission

[copper badge]

i want to move azurlane file from device storage ( mobile ) to micro sd card , can someone help me on the process to avoid unwanted problems ?

[jade lantern]

Did you want to unbind your email too?

[vital compass]

ya :c

they either give no reply or you get a triple bot reply

[jade lantern]

Did their bot still replies your email?

[vital compass]

nah ,legit the second i sent a mail to them i got 3 bot messages with different messages ,i still sent a mail after those bot messages but still no reply

about 4 days went and i tried replying in same mail hoping they notice but no i got another 3 bot messages

legit started to lose hope

[jade lantern]

Mine no longer replies, my email might be blocked, sad
I can't sell my blog website attached to that email without keeping my azur lane account safe, why can't we unbind freely like while using facebook and twitter, we also have right to use our email account freely, this is mistake that they don't give a warn in the beginning that the email can't be unbound easily while we registering email address

[vital compass]

tru :c its kinda very frustrating tbh ,hope they reply soon :/

[jade lantern]

This is frustrating man, i don't wanna lose my 4 years progress, got all UR's, 93% collection rate, only misses 5 collab ships, etc

[unborn spear]

help pls... stuck at loading screen. but, last time i can login and still in same day though

[jade lantern]

Have you tried repairing your data assets from the login screen?

[unborn spear]

how?

[jade lantern]

At the top right corner in login screen

[unborn spear]

but i didnt see anything

[jade lantern]

So you're got stuck before login panel appears, have you tried reinstalling your game?

[unborn spear]

yea im stuck before login panel appears.. still not. i'm worrying about my account later because it's still use guest account

[jade lantern]

Try check your connection, use bunch of VPN, if it works, make sure you bind your account use twitter or facebook, never use your email because u might got same problem like mine

[unborn spear]

after that, im supposed to do reinstall the game or not? or just login with vpn?

[jade lantern]

Just login with vpn, if it works you don't need to reinstall your game

[unborn spear]

ok i will try it first

thx

[stone sail]

I'm trying to install AL on Win 11 with the windows subsystem for android. The game boots, shows the yostar, manjuu, etc logos, but then just stays at a black screen. I tried installing a firefox android apk the same way and it worked just fine. Does anyone know how to fix this?

[carmine rampart]

Can I unlink accounts binded from my current game progress and migrate it to another account?

[stone sail]

nvm, I think the apk I got may just not work, I tried using it with another emulator and it didnt work either. Does anyone have a confirmed APK that does work?

[stone sail]

nvm, direct install in a VM worked

[hard axle]

Iam stuck here too any fix ?

[sinful yoke]

@jade lantern @vital compass 2-3 business days for reply

[sinful yoke]

use a VPN

[sinful yoke]

you can only remove additional binds and migrate, the last bind cannot be removed

[sick bolt]

@sand goblet I am also having that same "Unknown Error:-1" issue. Does reinstalling the game worked for you?

[sinful yoke]

did you login to twitter to cause the error

or are you just trying to log in

[sick bolt]

In my cause, it is my Yostar e-mail

*case

Yes, I am trying to log-in.

[sinful yoke]

ok sorry which one are you attempting to do

login to yostar or log in

[sick bolt]

I am trying to login using my E-mail address.

[sinful yoke]

reinstalling should fix the error, if it doesnt then its up to customer support to help you
do you still have access to your account on another device?

[sick bolt]

Unfortunately I only binded it with e-mail.

[sinful yoke]

do you have access to your azur lane account on another device? or did you reinstall/change phones?

[sand goblet]

@RemKT#8769 nope

It didnt work

[copper badge]

i want to move azurlane file from device storage ( mobile ) to micro sd card , is it possible ? and if it is can someone help me on the steps to avoid unwanted problems

[sick bolt]

No, I only have 1 phone. I didn't have this problem before but I remember it only started since the Roma event and until now it is not fixed.

I tried e-mailing the AL staff and this is what they said to me:

I used a VPN, still wouldn't work.

I tell this to them and until now they haven't replied.
At first I thought it was only me and my mobile data connection because the connection here in my place is a bit slow but when I saw that other people is having the same problem, I think that it's not my connection that's the problem anymore.

So I guess I'll just quit the game now since it seems that this issue can't be fixed...

[sinful yoke]

it is not possible

[sinful yoke]

2-3 business days for reply

[sick bolt]

Yeah, and it's been 12 days now...

[sinful yoke]

please send them a follow up reply this monday

or alternatively, forget the error and ask for account recovery, no access to your yostar email

[sick bolt]

I'll try

[barren drum]

I cant tell whether its my phone or the game but something wont let me receive any notifications from the game

Notif permissions are on but im not getting any

[sinful yoke]

there is no solution

only way to purchase is through apple/itunes

[sinful yoke]

you can only buy from other countries though itunes

[unborn plinth]

I dont know if this is a Tech Support question, but does Azur Lane allow emulation through blue stacks? Id like to play the game on PC so I dont keep draining my phone's charge, but I know some games have it banned and id rather not get my account removed for it

[ebon moss]

u can

[unborn plinth]

Are you sure?

[ebon moss]

i play on BS too

for a year or so

[vital compass]

i sent them a mail ,waited 3 days and then i replied in same mail to remind them but still no reply even after another 3 days ,thats why im confused

[crude gyro]

Hi guys. A little question for you : i play AL on Samsung Galaxy A71 and i have the loading screen arts slightly cut. Does someone has that too ? I tried to change resolution in the game settings but no effect. It only happens with the loading screen not the game itself

[dusty hound]

In AL I bought the 4th anniversary luccy box, and I was charged for 2 when I tried to just purchase once

Is there a way I can get a refund for just one

[carmine hedge]

Help, for some unknown reason i can't log in to the game, it just keeps saying unknown error -1

[sharp shale]

log in to one of your binds on the left side of the title screen

[carmine hedge]

Oh Thank you very much!

[deft cargo]

Hello, I need help with my account. I don't know if someone can help me.

[tidal stirrup]

If you lost it I’d recommend checking pins and writing an email to support

I thought black bars were removed from the game few updates ago, unless it’s here to keep the aspect ratio. iPad mini 6th gen

[turbid raptor]

Hi guys, I'm having this kind of problem everytime I try to log on my only profile situated on Avrora server. I don't know why it says that is a connection issue when i can easily log into the other servers and my connection is working fine. Help, let me know what can I do to solve it please

[jade lantern]

My in-game CS contact got ignored and my email got blocked, i send them another replies in 2 days interval but they blocked me instead giving some little answer

[twilit mesa]

i wanted to express my thanks, for fast actions to recover my account, many many thanks

[sinful yoke]

we already explain to you

the submission not being in channel does not disqualify it from the event, it is just port issues

if you want to show your art but it is not coming through bot, you are still free to send it on your own terms

we do not limit that the art must be sent through bot , you can send it anywhere and elsewhere you like including places that are not discord

[misty peak]

We've been complaining about this for over a week, and nothing has been done

Not to mention that you guys also banned official art that the devs approved, so the mod team here isn't exactly full of the brightest people

[sinful yoke]

I will explain again, it is nothing we can fix, it is an issue with internet ports, routers, and speed
it will post right away, after days, or after weeks which is not viable

this is case closed, sorry

[misty peak]

We have a link to the image, it's not a problem on our end

Something on the bot's end has fucked up

[sinful yoke]

link to image confirms your submission has been received

[misty peak]

So why isn't it in #manjuu-showroom then

[sinful yoke]

because it can take multiple days or even up to weeks to post if it is being stubborn, this is nothing we can resolve due to ports slow response to our bot api

im sorry they didnt post in time for event to end, but you are still free to post your artwork around the community and we encourage so so we can see the art you guys work on
for posting in channel, it is case closed because it is not something we can resolve

[misty peak]

Mine literally did it instantly

[cinder dove]

Hello, I have one problem that I noticed just now. Before changing the required number of blueprints for the Br.810 from 15 to 25, I had about 3 of them in stock. After the change, they all disappeared. Is this a bug or a feature?

And another purely technical question: I could not pick up the Gauge Reward at the Angel of the Iris event by clicking on the icons in the progress bar. And the letter never came to me. Could this be due to the fact that I did not participate in the actual killing of the boss and already accumulated points after lowering the HP of the server boss to zero?

[sand goblet]

The account is now work!

I don't know how but it work!

[lyric lodge]

Yes, rewards where send out when HP hit 0. If you started the event after that those rewards are inaccessable

[dusk portal]

Hey I got an idea, why not... Just manually post the art by (me) @misty peak and @carmine hedge so both parties will get satisfied, ain't that idea mind blowing 🤯?

(I Gave up waiting a week ago, btw srry for ping thingy😅)

https://tenor.com/view/boom-mind-blown-mind-blowing-eyeglasses-gif-15569009

[sinful yoke]

keep this channel for #tech-support , thank you

[misty peak]

That was tech support, he worked out what you couldn't

[misty peak]

I reckon this is a good idea

[sinful yoke]

if you have further complaints, you can head to #discord-feedback

thanks and good luck with your journey

[sturdy rapids]

I'm trying to log in with my Twitter, but every time I try it says "unknown error-1"

[languid marsh]

Hi I have problem regarding payment method. It says" item unavailable in your country "even though Ive been having no issues paying before being in the same country. EU btw

[languid marsh]

Ok I just scrolled up looking for this problem and apparently this issue about payment problem being unavailable in other countries hasn't been solved? It must be a new technical problem. I hope it gets fixed soon. Now i don't know how to buy gems at this point

[vital compass]

Already been more than 3 days :c

[zenith gazelle]

Hi, I'm having problems logging in.
before uninstalling a few years ago I linked the account to yostar and facebook so as not to lose the data, now as Azur lane 4 years ago I wanted to play again but when I start a session for one of these I can't find any character on any server

[queen olive]

#tech-support message
same problem; is it possible to do something with this? not very nice to lose coins
UPD: same at cost; it's already 10 lvl

is it possible to check this? I just remember how I calculated that I need 48k coins to upgrade (15 + 15 and 18 for leacture hall)
I look, the next improvement is 9k - I went to the wiki, they were 7.5k each. Does that mean it's an error?

[pseudo zephyr]

I have zero Prototype Cores so why can I not get any more from weekly rewards?

Sorry i mean Specialized Cores

[elder panther]

Sorry

What does that mean

[lyric lodge]

4k limit per month

[pseudo zephyr]

Thank you thought it might be something like that.

[sick bolt]

I am having the same problem as you do and no one can fix it 😦

[half sun]

Hi! I just returned to playing AL again. I originally played in jp server. Was there an update where we can change text language in jp server? Thanks!

[sturdy rapids]

https://tenor.com/view/hug-bro-gif-7651972

[sinful yoke]

if reinstall doesnt help, you must contact customer support for account recovery

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

its recent bug affecting quite a handful of users

[minor ginkgo]

how long usually does CS takes to respond to email?

[sturdy rapids]

I play from multiple devices, does that have to do with anything?

[sinful yoke]

it shouldnt, if you have access to your account on another device though, you can create another bind through yostar (email) and login on the affected device

[sturdy rapids]

Oh nice

[brisk furnace]

Hey can u update me on the status? Im in the same situation as u.. not sure if i should contact the event host as well

[brisk furnace]

Okie

[bitter briar]

Is it possible to unsend rally requests?

[clever ember]

Hi all, my game would crash at the end of some battles, enough to be common and annoying. It’s happened in opsi, main missions, event stages, exercises, and hard mode. I’ve tried repairing assets and still get the problem. Is there any recommendations to help fix this?

[twilit berry]

Ahem, I tap Z16 and it didn’t play the voice line

Please ping me and let me know if it fixed

[outer herald]

That's because Z16 doesn't have a VA for her yet actually

[twilit berry]

ok.

[lilac pulsar]

I can't seem to access my account I have from around 4 years ago, I thought I had it linked to my Google play but there wasn't an option to login via Google. I checked my emails linked to my twitter, Facebook and yostar account and they all started me off with a fresh account

I did remember logging back into 2 years ago and still had everything from when I stopped but I tried to access it again today but it seems I can't find the account. Who should I contact?

[outer herald]

Did you check every server as well, since fresh installations tend to go to the newest server

[lilac pulsar]

Yeah, I checked all my link accounts after it made me do the tutorial to check for characters on the server I played on (Avrora) but there weren't any other than the one just made after the tutorial

NEVERMIND I FOUND IT

LOL

[wispy bloom]

excuse me, I want to ask how do I unbind the yostar azur lane account?

[copper badge]

you send an email to azurlane cs

they gonna tell you the requirements

[jade lantern]

Hello, I've already sent them requirements that they ask for unbinding my yostar account but there are no more response for another 2 days, can anyone help me please?

[vernal sedge]

is azur lane not loading for anyone else? its just stuck on a loading loop on the home screen every time i refresh it

[cunning marlin]

Can I unbind and then rebind my account to new twitter and Facebook accounts?

[tight grotto]

Approximately 400 gems disappeared from my account, I do not know why, how do I see an extract from the use of gems?

[obsidian yarrow]

i cant get past the pre-game credits running the game on WSA, its just a black screen

[split girder]

I need to unbind my yostar account. Can I request it in this channel?

[serene crypt]

When runing op si on auto mode it keeps on pausing mid battle and will randomly end auto mode, this happening to anyone else?

[sinful yoke]

you must contact customer support for this

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

I have not heard of this happening recently, I cant really think of a cause other than you should try repairing files or reinstalling, does this only occur in opsi?

[serene crypt]

I uninstalled earlier and its working fine now, and yeah it was only in opsi

[dapper holly]

I switched to a new phone today and lost my azur lane info I had binded my account by Yostar and kept the UID can I get some help to recover my account ?