#bug-reports
1 messages · Page 167 of 1
yes sir, but for me iam stuck at 80 since i alredy lb her one time
Excuse me everyone
I think i need help about this
Idk what happen to swiftsure
What happen help
@rocky willow
When using the 2nd fleet at any event chapter, loading always got stuck at approx ~98-99%
Using 1st fleet does not have any problems
Nope still cant
did you clear the asset cache?
have you followed the advice in the link I gave the guy above you?
Nope i will try
can confirm this bug!
will not let me load
did you try repairing assets?
actually.. I cant play any map rn
how do I use that?
Some girls images are also not showing
Same question as everyone above you
that loading screen is banned from this discord please remove it
notifications only work when actually on the game 
Hmm...
uhhhh so im tryibg to get into azur lane again after like a big hiatus of mine and everytime i try to activate it it shows the companies then straight to a black screen, wut do?
Not sure if this has been reported but Tyconderoga's strange line plays the Friendly record (text shown is fine, only voiceover)
yes, has been reported here #known-bugs message
Using the latest 12’ Ipad Pro the game is extremely laggy on the large opsci raid maps. I think it has to do with being able to see such a large amount of the map at once. Issue does not appear on the 11’ Ipad Pro (which has a lower resolution)
ah, uninstalling and reinstalling fixed my notification problem, nice
I think so too*
Missing uppercase letters
Siren operation does not work 2 ability of the Wew Jersey
Does not release barrage at 20 seconds of the battle
the barrage procs 10s in
Erm yea this happened when I was scrapping gear
I tried to scrap I think an AA gun and this showed up
I think Little Enty is overwriting my Graf Zeppelin. This is sorted by level, which should have Graf at top with 115. Even if I switch it to sort with Iron Blood only, she's still gone.
And i know she still exists, as she is still in fleet
Its been almost two days, (2nd day today) and still getting this error
Did you try restarting the game to fix that?
I have the same problem, and I have tried on several different devices even and I still cant turn in my contributions. It's only been since this morning though.
yes tried plenty of times yesterday and today. Can't do it on phone nor bluestack
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
At this point I’m not sure if this is an error or a deliberate amogus reference 
Pretty sure it's just an error.
Hmm... I swear her victory dance isn't supposed to freeze right there
pls fix, i need her
Shop is limited to 150 items per month
I have no idea how this happened
it stays whenever i am in a battle
otherwise it doesn't exist
nvm it stays
NJ doesn't have Facial Expressions in her Default Skin.
Known Bug? Haven't found anything about it so far
this..
im not sure what happened
i leave and the screen turned into this
i cant seem to do anything
i tried restarting my phone but it didnt change
Hi i have problem with the enterprise event . I reached all 1000 Truhst points but i cant collect the ship
Does sombody know a sulition
To be fair this is kinda misleading, what missions? It should say that new phase/rewards unlock daily
i mean, its been 5 days, doesnt take a genius to figure out how it works 
still, wouldn't hurt
Whenever i'm going enter the game, I'm stuck in loading screen at 99.47%

Ufffff thanks for the solution ^^

do i need to uninstal the game?
thats great news, thanks 
I'm still stuck at loading screen, whenever trying to enter stage, daily quest, exercise, etc.
Got stuck 99.25% hourly
when u get a ship from the weekly missions and your dock is full it gives u an extra slot
It's a temporary slot. Once you get rid of 2 ships, it'll be at 279.

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Definitely a torpedo bomber løl
0 tomorrow
Oi, I reported 2 days ago a bug about Boise's skin where she has her mask effect on for her mail voiceline.
Turns out, the effect is actually on for most of her lines with that skin. If that could be added to the bug report, that would certainly help.
because these lines are from default skin, they certainly didn't think it through
what I mean it's not bug, it's intended, it's bad design, just dumb decision to not cover every line (even with the same text just without voice filtering)
I don't even get an option to use L2D on that skin...
And yeah, everything on my end is updated
This phrase has no Voice
Anyone else having issue with New Jersey's intimacy not going up (or going up extremely slowly) when placed in primary secretary slot? I've left her there for two days now and it only went to 53 from 50.
I'm still stuck in infinite loading screen for hours!!!
#tech-support message @vestal mural
?
It refreshes tomorrow
Wow, was it so hard to use the same voice lines but just without applying the effect ? 
Welp I wasn't sure whether to buy it or not, I guess game decided for me.
It's going to be two sets of voice files, just that one is pre-filtered and one has filter applied
With that said, there are some other characters with similar but less significant issues. e.g. Hood's original lines are significantly quieter than her newer skin lines. Helena too.
In NA Ocean SE Sector A- Chapter 4-6 Strategic Shift (Mission: Locate the lost ally), there is a text mistake in the dialogue right before fighting the boss.
ditance should probably be distance
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Having a strange issue right now: My secretary isn't loading in, and any attempt to enter combat results in the game soft locking at that exact percentage during the loading screen.
I've already checked for any updates, and restarted the game and phone. The next step would be reinstalling the game, which I'd hate to have to do since I can't do so until I get home from work.
@upper void #tech-support message
Okay so May ended, and OPS got reset.
I only got 2 UR BP from OPS Port Shop in May, even tho I cleared almost all of the shop. Not entirely since you don't need AP packs and Siren Coordinates, but rest I cleared
Everyone is supposed to get 3 per month, no? Or did they change it?
Hey. I wonder if anyone can help me here. I pulled 230 times from the event pool (used 460 cubes), but still cannot get even one San Francisco. If the rate for SF is indeed 2%, the chance of not getting her after 230 tries is less than 1%.
(1-2%)^230=0.00959
It feels extremely weird.
Going to say it's all rng
Your math is worthless in the face of RNG.
Hello is that bug why i cant left guild
Did you clean out gibraltar, liverpool and petersburg each?
Is it known if the NJ Skill Bug is only visuals not showing or if the skills truly don't activate at all (no Buff happening)?
loading don't move
characters don't show up
I can't finish a stage
wtf
I just updated the game
and I thought there's a 200 gem compensation
loading stock at 99.32
please for my sanity, do not spam..
Did you try repairing your assets
the second time
I dont exactly appreciate all the notifications that came through 
please try this #tech-support message @buoyant hemlock
This guns name is bugged, not sure if it has been reported tho.
Whats bugged about it? Its always been called AA gun even as regular gun, its just weird.
There is one gun that looks like a, gold version of a DD gun, but is really an AA gun. This pic is something along that line there
Dido's gun. Atleast that one is named correctly. The 76mm has always been called AA even as gun though 
I think it's because it was originally used for AA and not normal firing at first I'll bet
@strange trail more or less yes. As I mentioned, I only had Action points pack and maybe a couple of META Ship enhancement thingy left since I already maxed out mine. Rest I purchased them all
Did all of your shops in the end not have all slots filled?
If they still had all slots filled with items you were just pretty unlucky
I do not receive the notifications of the game only when I open the game I receive all at once
yeah, been having that issue for like most of the past year myself
Is the event construction pool bugged or am just unlucky in sunk almost 100 total cubes and only built a new jersey
After exiting the lab, the enhancing complete notification wouldn't completely go away
When i opened azur lane, my game started flickering between a black screen and the AL menu (on mobile)
This might have been because i was on a call with picture in picture enabled as earlier today i had no issues...
Something is wrong but can't quite see what is wrong
Even after re loading the game it still won't unlock
Bruh
Damn i didn't know that's what it meant
that's RNG for ya
Is this a bug? Of just my luck being insanely high? Because Ayanami has an unlock condition right? And i still haven't unlock ayanami because javelin is missing but somehow i got Ayanami before i got Javelin
Not sure if it's a bug or an error
Please don't take my ayanami away

Stuck loading for flagships and exercises. This screenshot is from B3, buy it happens on other event maps and normal maps.
It doesn't progress past this percentage.
On android to be specific
Every time I go to Helena's limit break page it goes onto a loading screen that never seems to resolve. So far it's only happened with her. Both on wi-fi and mobile data. I'm on Android.
Wait, right, that was what crashed me earlier too
tested it out, same problem
It's already in #known-bugs apparently
I see. I just discovered it myself this morning, haven't been in here until a few hours ago. Well at least it's known. Is yours max LB?
I went to enhance her earlier and accidentally clicked limit break and was met with that bug. Not sure if it's limited to max LB ones or Helena in general
@hybrid raft
Mine is max prob the page in general
ticonderoga says "stlil" instead of "still" in here Mission reminder dialog
@odd sinew that's pretty bullshit thing to implement by the game. What do the devs want us to do? Buy the most unnecessary things a day before reset which will get removed during reset and we will get nothing in return? Being an important item, UR BP should appear once majority of the items have been cleared. They should at the very least make sure of it. Missing one can set someone back for a month goddammit.
Sorry for the outburst. Any way to report this to the devs directly? Want to get my message across
I feel ya, but the only way to make sure you get them is to buy (lots of) useless items ¯\_(ツ)_/¯
And I guess you could do !feedback I think
In a bot channel
I see. Thanks
it is !submit
also, #game-feedback exists to leave your feedback instead of #bug-reports 
Yeah this just originated in them thinking it was a bug
you could do exactly what you suggested, and report it to belfast as feedback
Hm...maybe I'm just missing something, but that's Souryuu in your screenshot
Not Hiryuu

Just removed my msg, clearly I am a fool. /facepalm
They might have been removing skills from the ship again.... does you guys Helena load into battle?
Which pool is that? Wishing well? Since yeah she's definitely not supposed to appear till you unlock her, unless playing JP/CN versions (which unlock Z23 instead)
What exactly do you mean?
My Helena works just fine if that answers your question
Last time around they removed just LB0 shipskills so all other variations worked fine. But infinite loading there should also mean infinite loading in combat... provided we deal with the same issue as before
Ah you meant the ppl whose Helena LB page was crashing the game, ic
Well, not the same cause, but yeah her limitbreak screen crashes for me too
Wishing well
Do you guys get this kind of error when logging in?
Being that I have no way of checking, do you know if any of the other unlockable ships are in the wishing well?
I remember something about Ayanami being a special case in that she wasn't supposed to be in the Wishing Well for those who hadn't unlocked her, but she was, so Devs just decided to leave her in. Something along those lines.
Think I found a bug where farming event maps with auto search mode and using High-Efficiency combat logistics plans wont give double event points but still uses a logistic plan item
The first run that you set yourself will give double, but the second and on when you just click continue to start the map again won't give double
7900 is your soft cap, 25k is the hardcap
F
For some reason idk if it just me, but Azur Lane crashes when I open it up for the 1st
When I open it up the 2nd time it works fine
Until now because for no reason it crashed again
This was already a week ago
Late message but theres a completely unrelated gun called 76mm AA gun
and its actually an AA gun so I would assume they gave both guns the same name
I found out that New Jersey's rub and special touch doesn't work in L2D mode. Should I report it as a bug?
submarines not working on auto play for siren operation?
Did you set them as "auto". Cause subs work fine here.
I am new to the server, is this channel for reporting bugs?
Okay ty
Sometimes when you finish a map in auto-search mode, they give you x2 reward on everything. I have done more than 150 runs in these two days and it has happened to me only 4 times.
yeah, auto mode sometimes doesnt show rewards, and it stacks them onto next run
as i said, auto mode sometimes doesnt show the rewards you got, so it just adds them to the rewards of the next clear
I get that restarting the game will probably make the boss appear, but that's not going to get the ammo back that autosearch erroneously wasted on wrong targets
rip oil
interesting proof that auto-search command choosing runs entirely client side tho
@gleaming current follow this link
Okay, thanks
Ticonderoga's splash art seems to be sized much larger than normal when in a battle. Anyone else noticing this?
Tried Shinano/FdG. Also might want to disable bg use in combat in the options, that'll help a lot for that one specifically.
Even still, I use a device with a 7.1in screen (diagonally), Ty's head is cut off the screen, whereas Essex's is not. Ticonderoga's base skin also seems to be a bit larger than normal. Usually they fit within the screen, especially one as large as mine, but Ty doesn't
I'm not necessarily getting at the sprite getting it the way, just pointing out how it seems to be sized larger than the rest of the girls' splash art when they attack
i want to report this
Any word on Notifications still not working on android? Are they going to be fixed during tonight maint?
Hope so
They were already fixed. You had to download the update from the app store.
Lunga Point Aerial Support - Guild Mission / That "space".........
Won’t load...? Any suggestions? Already turned phone off and on again. Checked for updates with App Store.
#tech-support message @gusty marsh
Demn
Do you have a L2D secretary?
That looks like the crash that occurs when the game loads the L2D, but, before it finishes loading it, already tries to unload it again because you left the home screen
And the game crashes because it tries to unload a not-yet loaded asset
damn
Hello, I can’t make a purchase
Wait for moment and try again plz, just like what it said.
Ok, it worked
Had to issue a refund request, but one of the packs (I believe it was the Bag) does NOT come with a skin. Mine did not.
I do not have all of the skins from the current update, or the current major event.
I was also not given enough gems to compensate as if I had the skins that the pack gave (if the devs have such a system in place).
Just hoping the devs don't ban my account for issuing a refund, even though I wasn't given the items that are being advertised.
did you check your ingame mailbox?
Yes.
I bought both items. Bag and Box.
Only one gave a skin.
Skin I was given was for Black Prince. The skin that just dropped for the update from last night.
did you already have the skin?
What skin?
I was only given one skin from one of the two packs. Both packs are supposed to provide a skin.
The one skin I got and didn't have was the Black Prince Skin.
if the pack gives you a skin you already have you get a gem refund
@jovial loom hello Fluff, can you provide me with your UID?
I wish I had taken a screenshot of what was given to me...
But out of habit I just tapped through.
One moment.
Here or privately?
both is fine
ok thanks, i will have our support staff look over for you
please be patient for now while they investigate 
Because I issued a google refund request (that was already approved), am I going to lose my account? I really enjoy this game and have also invested a lot of income into it.
I've only had to issue a request once before, but that's because I was charged but the game glitched and gave me nothing. So I really hope my good streak is taken into account.
Been playing since the first month the game came out.
@jovial loomDear Commander,I checked it for you,it shows you have got the skin “Heroic Finery” which you already have before,and it have turned to 900 gems into your account.
Fuck. Ya I didn't get any indication about that in-game.
Do you know if I can cancel a refund request?
I will if there is a way.
I thought the system was setup that if the player had a skin already, then it would reroll until a skin they don't have (within the set of skins) was found. Otherwise a gem credit was given. Not that it only rolled for a skin once.
It's the Apple/Google who can deal with the refund,could you please ask them for that?
I can try. I am genuinely sorry.
It's okay,feel free to send me message if the refund not get cancel.
It looks like it already was canceled. Can you confirm if someone on your side was able to do this?
Otherwise I am not seeing a way to cancel it from my end. Google (disappointingly) does not seem to offer such a option.
For the transation related issue ,ay contain personal information,please check the message,I sent you privately.
i cant buy gems getting network connection is turned off thing
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can somebody tell me what i should do?
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ran into this strange bug on OPSI. all the map tiles turned permanently white after a battle. tried switched to another sector as well as going to home menu and the glitch persisted. closing the game and reopening it fixed the issue however im not sure how to replicate this bug. I was running the sector on auto untill this fleet failed. if that helps.
It shouldn't but you can use the "exit" button in the bottom right to leave anyway.
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It won't load
And it isn't my net

I've been trying since yestreday
Wait, by yesterday I mean since maintenance was finished
special touch for new jersey doesn't work when she is a secretary ship...

her animated form lacks the hitboxes for boobgrab and headpat
They swapped the lines last hotfix, ours isn't updated yet (but if you wonder if that's intentional this is the place to ask yeah)
so she's meant to say that yeah?
Misspelled Fusou
The boss doesnt spawn sometimes. Its the second time that hppened to me
Restart your game. A desync occurred. The boss will appear when you go back to the map.
im guessing they tried to do the same thing as taihou in 13-4, but forgot to add the special ō
the frames are getting cut off, pls fix
@sonic oxide Please use #bot-spam for using bot commands like this
Where 1/3 of my ships have gone? Is this a bug?
it is .....
My filter are still ok, but i check everything, i didn't see
oh i am so damn blind
try to restart the game
forgot the cattery has a limit lmao
if that didnt work message support
Well, it works
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Not sure who made the last known-bugs but are you sure those listed engaged are not infact set for any of those 2 hard fleets. You can't select them then (unlike OPS that just swaps them to the other fleet) and wont list it used in the docks since you haven't actually started the sortie yet.
Someone attacked my ark META even tho I didn’t sent any support request, wanted to try to one shot it
did you start that directly after requesting assistance on your previous metark?
text that's missing here can be scrolled and it doesn't return to default position like others, you can scroll it out of screen and it won't return forever until game is restarted
Alright damn it's getting close to 1st anniversary of this card
When i trying to buy 20 dollars pack this happened
But it still worked with other packs
Like it was just loading and i couldnt buy it
translation error surprise after repairing the game
Where's the typo?
Oh wow, been a long time since I've seen a research facility
yes
if someone has started an assist fight on your previous META ship, and you quickly start the next one while they're in battle their assist counts towards the new one
oh, ok thanks
Is this known?
It looks fine, you need to level her up to unlock more upgrades.
I mean the text is incorrect it says aviation when it increases anti air
I've not seen it pass #known-bugs
I dont know if I am just dumb but I can not reach this package
Hey got one if my game lags & i call submarines if i have the SSV it sometimes gliches & sends 4 bombers planes only happens if my game lags when deploying subs & i manually hit the sub button
hi i have a issue with app store purchase, is there any helpline to contact?
Hello, I finally convinced my boyfriend to play AL, but hes run into a very weird issue
Did not have many ships, as literally just started and am not past about 2-1 in main campaign. I opened the game and now have more then one ship I did not have before (the new ships San Francisco, and Boise then prinze Eugen , admiral hipper then like 2 more). Most of my gems are gone and along with my quick finishers. This happened after the game crashed while on a hot spot then booted back up with well this? What does one do? Lol
Also logging out then back in dosent fix it
I have no idea what happened here
My game also gets stuck on around 99% when loading into a battle
Topmost sticky in #tech-support
seems someone logged into his account?
Dont know, its thru his apple account though, so he'd get some kind of notification from apple
He did connect his twitter as well but even still, hed get some kind of notification of foreign log in, no?
not exactly
if the twitter account has no security measures, they might send an email about a new IP, but otherwise they will probably send nothing
contact customer support and they can check the logs for you and see what they can do for you
/support
If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at al.cs@yo-star.com or alternatively using in-game system at Settings > Help > Contact Us.
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.
Awesome, thank k you very much!!
Massachusetts has an icon in dock but cannot be seen if clicked on her (skins don't show either) you can't swipe left or right to switch ships either (X ship swipes right to Massachusetts and vice versa In both directions)
Repair did nothing
If repair dont work do clear asset data in options.
WHY DONT SPEE HAS VOICE FOR PATTING HER
She has quote for it but there is no sound
My audio is last updated
typo with Boise crush dialog
i dont know what i did but it was cool. no idea if its a bug or not but i dont think im supposed to see this?
just click hide in top left
its just log mode
first time ive heard about it. and ive tapped there very very very very very veeeeery many times but havent been able to get it to happen again
its used by staff to solve certain issues, not really important for most people
Same happen to my le triomphant and laffey All skin just didnt appeared u can't swipe left and right to switch into another ship and it doesn't appears in the main screen also
Redownload assets
Imma try
if I may ask how to do such a thing ._?
in settings under audio tab
"clear assets data" button
I'm not sure if this is considered a bug or not. But I just bought the 600 gem pack and it's supposed to give me double since it's my first purchase after the reset. However, I only received 600 and nothing else? Who or where should I go to for this?
Sounds like something best taken care of in #tech-support.
Smoll but funny visual, Gold Bulin with UR Visual
(From weekly missions)
I have a question, when you DM Belfast bot with the ! feedback command, does it give you instructions on how to report/submit a bug? Or do you have to message your report first then put in the command? Also, for reference images, can they be in separate messages or do they have to be in one? I don't use nitro so I'm limited to 8mb.
Sorry, first time trying to report something I think is a "bug" and I just want to make sure I'm doing it correctly.
It gives you a lot of instructions
you can use imgur links if you can't upload in good resolution on Discord
Oh, I can upload in high resolution, just not all at once because I'm limited to 8mb per message. Two or three of my screenshots take up like 2-4mb
then collect the discord links of the image and post them in one message or post them to an image hosting site like imgur, preferably post them in an album so we dont have to open 7 tabs of images
she does give you all the instructions to give any feedbacks, just type the command in by itself 
Does uploading to discord in any server work? So long as I use the actual discordapp link for the image, right?
yup
dms work as well, you can send them to her and then collect the links, then make the report
don't think even that is necessary, you can probably just as easily use like imgur or sth
I don't have an imgur, and don't really see the need to create an account for this one thing
I think they're asking because there's servers with boosts that allow larger file uploads by non-nitros
if on mobile, going to a third party site is pretty out of the way and annoying 
well thats why they post the image by themselves
I have only had nitro three times and ive adapted to the file limitations, it is almost impossible to upload multiple images at once with a 8mb limit
yup, level 2 and 3 give larger upload limits
but its very possible to upload 1 image without the limit getting at you
So basically, dm Bel bot with the images, then use the feedback command?


and when she asks for your images, just paste the links to the images
You don't need an account on imgur to upload images 
increases avi by lv10?
according to the Wiki it's 5%-15% depending on skill level, so probably submit as a text error?
yeah according to CN wiki it doesn't increase avi by lvl 10, its a physical percent 
Did you tap the rally tab before doing the dailies?
I did the dailys on auto, if I click on go it goes to dailies and nothing changes
there's no warning that I can't do the dailies automatically, and there's no way to reset the dailies, so there's no way I can do that...
you need to look at the missions in the returnee tab first
or else the game will give you a middle finger
Doesn't matter "how" you do the dailies, what matters if when you do them. Which is AFTER you look at the Rally Quest tab.
It's not written anywhere that I should look before...
Seems like a translation error, Boise refering to Brooklyn as Pheonix in her memory
repair assets in ingame settings under audio
Yeah I've tried that and the live 2d also but nothing happened
the redownload assets, with the button underneath the two
I just want to know is anyone getting those network connection error even though there is not network problem and also account logged in on other device when it's not?
if your network breaks away, sometimes that translates into the server detecting the session as different from itself
which then means your account gets claimed to be logged in elsewhere
it's a caching error that can occur, force close the game and reopen it.
thanks there back now
@strange trail well my network is pretty stable it just happens with azur lane for some reason like I don't experience any problem/lag in other online games.
huh
And the account thing has been happening pretty commonly now
Did not used to happen before
Well its not that serious or anything but just wanted to confirm if other ppl were also facing this problem or not.
bois, is it me or is the caliber of the stock gun on mikasa wrong? historically she had twin 305s, in game it says twin 356mm
dunno if it’s been mentioned before but special touch doesn’t seem to be working with New Jersey
Dude, the game isn’t 100% historically accurate, there may be a few miss haps here and there.
Definitely centaur and Essex
their feedback is still valid regardless 
(sorry I am sitting in a poor position I keep making typos)
no the actual gun itself used to be 305mm in game as well; definitely is in the wiki entry; hence the bug report
Huh, interesting.
give me a minute to check something real quick 
ah its a known bug 
it is a translation issue it is written as, so it is only the name that is wrong
yes
for some reason my prince eugeen skin is just a white blob
Have you tried repairing assets?
let me try
Nope
It’s still whit
RIP my prince eugen skin ig
:I
Hmmm, It certainly has to do something with the assets AFAIK
clear assets in ingame settings under audio
i did that
let me try again once my Phone upd
Ty very much
it worked
I keep getting invalid input 1 whenever I start the game.
Anyone know why can i only set 8 ships instead of 9 ships for guild ops battle support?
Is it bugged?
Craftable items in the Crafting tab under Depot seem to disappear from the list when enough blueprints are collected to craft them. This has happened to two different items that I want to craft, but cannot since they have disappeared from the list after aquiring enough blueprints. I play on an EN server.
my Cheshire was affected by Thanos's slap
despite being checked already, juustagram notification is still blinking
idk if that was reported already
I already have a reply, and checked everything in juustagram, but it's still giving me that notif
I brought Trade License 2 times and I got nothing back
First time it says my internet is not working so I try it again
And my money is already gone
How can I contact them?
/support
If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at al.cs@yo-star.com or alternatively using in-game system at Settings > Help > Contact Us.
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.
Ship building bug with quick finishers
I've already restated the game but it looks like this after the restart of the game:
No I did not use the launch button
And for days now I've started to get the same Bug in the limitEd builds
/support
If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at al.cs@yo-star.com or alternatively using in-game system at Settings > Help > Contact Us.
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.
The game starts to randomly crash every now and then
/support
If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at al.cs@yo-star.com or alternatively using in-game system at Settings > Help > Contact Us.
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.
I still don't get push notifications on mobile
i am getting this error even though the contributions are available
If it launches them on boot, make sure AL isnt set to sleep. If none at all update game in appstore
I'll look in to it, thanks
And if AL isn't set to sleep, but it still launches them on boot?
Then 80% likelihood it IS set to sleep
Okay then could you tell me how to set it out of sleep in case it is indeed set to sleep?
Got a non-english android so it might slightly differt but battery - battery - background app settings
Ight I see thx, gonna see if that changed anything
Still wonder why only azur lane doesn't send notifications though 
Every app set to sleep should have its notifications suppressed.
Anyone know how to fix this?
Trying to buy the 40, and I've been clearing my cache and redownloading azur but it hasn't worked
I health Indianapolis hp to max then this happen
"Toll of War" effect. It should inform you of that on the repair screen. Not a bug (that it gives massive unlisted debuffs is, but that's another story)
that debuff is not tolls of war though
the wrench means she died in a previous battle
That is Toll of War
oh it is, hmm
The most noticable effect is that the ship's abilities get disabled until the next time she gets healed with Regroup and Rest or in a port, through Port->Formation or Order->Fleet Deployment
can anybody help me?
I left the account linked on my old cell phone
there is no way to log out?
you want to unbind the account on your old phone or you want to login to it?
please login at the title screen, not settings
its on the left hand side of the screen 
Okay, I explicitely put Azur Lane in apps not to put to sleep now and it still doesn't give me push notifications when the game isn't open. Guess I try bug report with Belfast then?
You might want to ask in #tech-support if someone knows more but that's all I know that causes it :/
do you play on iphone?
because there is a way to play on android
iphone does not sleep apps.
Quick question, if I'm submitting a bug report for a splash art (the art that flashes when a main fleet shipgirl attacks) that seems to be sized too large, would that be put under graphics/interface or animations/sprites? Or does it not really matter which one?
the first
2nd is for an issue with the cg itself
and the cg being exceptionally large is intended 
yes, but in this case, it's Ticonderoga, she's even larger than her fellow Essex-class sisters (I posted here with a SS before a little while back asking if anyone else was seeing it). Her art spills off the screen for me and as far as I can tell, there's room to downsize it a bit without making it too small
Minsk’s sentence isn’t completed
Uhh increase avi for lv 8 ?
Should be ~20% iirc, in general for skills check the wiki, there is a lot of oddities like this and even some plain wrong skill descriptions
When leaving comments on shipgirls, one of the blocked words is "class". So for example I was trying to write a comment about a ship and was called her "high class" and the game was blocking "class".
It's a really odd word to block and I don't know if this is by design or by accident.
It's because all words that have "ass" in it are blocked, so it's an accident by design?^^
Well crap.
Do you know if it's something that can "fix"?
Sounds like a happy little accident. xD
Umm yeah, say cla$s or something
Okay. Thank you for the advise. Lame but at least it's a work around. 🙂
they have the ability to selectively filter, but for some reason they chose not to for ass.
presumably because of all the potential swearwords possible
Ah
Does anyone else get a bug that is called invalid input 1 from when you do daily sign in?
the mayor of Scunthorpe would like to: know your location
@odd sinew the issue you and Fluff were discussing is known as the Scunthorpe problem
since, as you can see, that town name includes the letters for "cunt"
Ah yeah makes sense, never knew it was called that. Reminds me of a recent case I've heard of where Bitche (or something like that, French is weird) got blocked in facebook or something though^^
Anyway this is going more and more off topic, censor in this game is kinda dumb and should be reworked imo, yes
Or just straight done away with, not like they actually prevent people from swearing like this
yeah, like, I wasn't able to use the hiragana "no" in my Dorm name, like ??
also, "japan" and "japanese" both get wrecked by the censor considering "jap" unacceptable
y'know, in a game with a ton of JP ships
which is popular in japan
so people in chat do have reasons to talk about japan in chat
Occasionally happens, will need to restart your game.
Why it stuck on 98.62% always? this happens to me 
try the top most solution in pinned messages
infinite loading when just a minute before i was grinding, any solutions ?
Not sure if this is a bug with BlueStacks or the game but doing the even boss fight, just seconds in, the game turns to black and i get redirected to the login screen?
just wow, the second i try to capture footage of the problem, it didnt happen
the issue isn't present anymore but if anyone as an explanation let me know
The forbidden loot 😔
Check pins
Anyone know why my NJ can't dance or move in dorm?
what pins
??? "...also increases avi by lv. 8 for your..."? shouldnt there be an actual value there and not a "lv. x"?
@frosty gyro
chinese text when sorting equipment
@rocky willow Bug with the visuals
Was Ark meta supposed to lock out sync as soon as Helena meta went live? I'm pretty sure we were given a few days to collect rewards and stuff from Hiryuu Meta before the sync was locked out. I didn't see anything in the mail, unless it's a bit delayed. I still had one tier of enhancement materials to collect...
I'm also not sure but they gave few sync points after hiryuu was done for some compensation or something? Maybe that's why it was open? idk
same issue here
thanks for the report, we will fix it soon 
Seems like this Mail Reminder line on Montpelier's new skin didn't get a voiced line, when the rest of the skin got voiced. Not sure if it was just missed, or what
yeah also just wanted to ask
Mission build meowcat dont work. Just finish2meow but the quest doesnt count
it was changed(?) so that it only counts when you start training after the reset. i just opened cat boxes and it also didnt count, but when i started training it completed the mission.
was this intentional tho? or a bug?
it always was that you have to start training it even says that on daily quest. Pretty sure it was since start or so long ago I can't remember
nah, you can start training before the reset and just collect it after, thats what ive been doing
Worked with the ones I had from last night
pretty sure he meant the quest didn't count when collecting the finished meowficers which never was like that.
Btw shouldnt "harvest" be on the same line as the others?
Few do this and looks a bit weird
no, the quest counts it even if you just collect the cats
It never did for me. maybe it was a bug that it worked.
@wintry beacon @elfin elm let me get this right, so you train a catbox and it doesnt count for the daily/weekly mission?
they mean they collect the finished cat box and finish quest. but for me it only works when I start training a cat.
yeah, this one
are they sure they didnt open a new cat box
Nice unreadable colour
Im training cats before daily reset and just collect it after the reset and the dailies count it. But after this patch, it didnt. I need to start training after the reset. Its a minor issue so no worries
i think you guys are comparing different mission
1 is Train 1 Meowfficer
and 1 is Train 1 Cat Box
pretty sure that's a bug since the maintainance starts at reset so doing it before reset is doing it the day before.
well there is no train meowficcer mission all are train cat box.
ya i just checked that mission is not yet active till next week reset
ill try again tomorrow see what happens
My progress in mirror involution disappeared, and no I'm not in Hard or EX, I was literally at D3
Anyone know what happened? (Don't mind the stuff, I'm on bluestacks)
@tacit basalthi can you send me your UID?
have a bug. In ashes showdown, in helena grinding, New Jersey hide her face in her "level". Now she's looking from the "Stars"
Had an issue where there was absolutely no way to access the weather control node in OpSi (no path towards it) and with auto mode left on, my fleet would essentially keep going after the spawned nodes for which I can't stop.
there actually is
Thanks, already force exited. But will keep it in mind for the future
It's fixed. Thankies 😛
They only did that since the enddate given ingame wasn't the actual enddate. So they compensated the day "lost"
That kinda sucks. Either it should stay open to collect uncollected rewards, or they should be auto collected and sent to the mail. With no indication on how long it's gonna take to rotate in older Meta's, possibly missing a reward like a spare crystal is huge. (I didn't miss a spare crystal myself, so not a big loss, but it could have been worse. I'd hate to be the guy who forgot to collect that last crystal)
Not sure if it's intended but now the "Train 1 cat box" daily mission is completed upon starting a cat training, and not finishing it.
Unless it falls under the "Daily missions have been optimized" but that's so vague, I'd think it just concerns the text font change.
Another question, were some of the tech facilities in the guild automatically upgraded by one level? My guild has only researched levels on the dock expansion and oil storage. But after the update this morning, our coin storage, warehouse, and cat box discount can be upgraded to level 1. I've never set those to be researched, so materials should have never been allocated to them.
I'm not complaining because I was gonna set coin storage eventually but I wanted to see if anyone else has noticed this and if it's possibly a bug due to the public guild update?
it's intentional
Also, the level 1 costs for them don't match up with the wiki info.
75 tokens and 150 coins for coin storage lvl 1 (wiki says 50/100)
375 tokens and 750 coins for warehouse lvl 1 (wiki says 250/500)
225 tokens and 450 coins for cat box lvl 1 (wiki says 150/300)
Font size is bugged it is too big and it is too irritating please change back to normal or have settings to edit font size...
so, i just started an operation siren boss battle and it says "weak point discovered" on repeat now
Even with the hotfix the new loading screens are suppressed behind the old ones. Still no idea why each file was changed to hold 2 screens, especially how often this goes wrong.
Could be its this "public guild joined people joining lower guild can still upgrade their tech"... but its new so hard to say if something intentional or broken
#tech-support pins
I assume it was the CV siren, and you managed to kill enough planes to get the "kill 300 enemies" mission completion?
it was the compiler siren boss, since i saw many aircraft id say you are right, it was still very strange since it filled my screen the whole time, even during loading screens
how do i report azumas face as missing?
the weak point discovery even persists into the dock, which allowed me to take some nice screenshots a while ago
oh damn, a restart of the game did the trick, it was still a bug i dont wanna see again 
I genuinely would tbh
Not a bug, but I hope this information will be noticed here (or redirect to correct topic). Its impossible rename "Cassin (Retrofit)" to default "Cassin" due to censorship.
Entered into battle against a Siren boss with my 2nd fleet and this popped up. Won't go away, can't manual control my fleet only auto works.
@exotic glacier @dusk galleon hello please follow the solution here for the fix
#tech-support message
The issue has been resolved, thank you 
i uninstall but still doesn't work, i can't play 
It's just me or EN didn't get the new loading screen, iam not getting the bunny loading screen too since the last update.
Is anyone else having issues with the guild contributions that take coins/oil/equipment parts/dorm snacks? I can’t submit any of them due to system errors
I do, but I have had issues like that frequently
usually by staying logged in over reset
Anyone know about this? Happens since maintenance, thought it will fix with reset, but still getting this error message.
its a known bug
Any fix for it now? Or just wait for now?
Ah okay. Ty
June (?) attack got changed to Winter Offensive... but the event is still called "Summer Offensive?" 
The Yamashiro, I-19 loadingscreen is still being suppressed by the Tashkent selfie loadingscreen (bg_5)
had been doing an auto sweep. this is what i got on the second sweep onwards
text and numbers are overlapping, making it hard to read.
What about clearing assets data?
i cant login to clear asset
Oooo I see, that's new for me, probably someone with tech support role knows
i cant get to the login screen anymore
Personally I would go with reinstall, since there's no way to access repair options, but again, maybe tech support role knows
i already reinstalled
it fixed it
but this happened again
after like 3 days
the new update killed me
There's a weird cat box mission bug https://imgur.com/a/bdTjD1k
it got changed, now it completes when starting the cat box, not claiming
Thx holo 
you must reinstall to fix this issue 
no prob 
it is a different technical issue
Can we get anytime in the future some update to the entity placing algorithm for Op. Siren so that THIS kind of thing never happens again?
I also had a hazard spawn on the Siren map exit portal (or vice versa, same effect).
Pretty sure they said this was not a bug a while back but you can still get to it if you put a ship when you would be sent and then walk on the tile that will move you
Look closely. All the arrows are pointing away. There is no way inside
Would I really post this if there was a way in?
There is actually
Put a ship infront of an arrow, And then move another ship inside the arrow
And then you should be able to enter it no problem
Using a bug to fix a bug to not fix a bug in the programming. That's great!
that's not a bug though, it's intended.
Ok, whatever, case closed, I guess
the ships being stopped by other fleets when on current tiles is intended.
pretty sure it's literally how you solve one of the Siren Research Facility puzzles
does anyone know if the fact that you cannot get negative bonuses in pvp at base 12 has been reported? seems like it's the only point in the season where attacking a lower rank then you actually doesn't give less then base points.
i've searches for both exercise and captain rank and nothing came up for this issue. how do you report bugs?
In #bot-spam !bugreport @vital ridge
thank you

Just going through cats noticing "Vanguard" cats don't buff AE. And the "desc = "Your <color=#3dc6ff>CLs and CAs</color> gain 7 FP and 7 TRP and your <color=#3dc6ff>CBs</color> gain 7 FP." does actually also give CB's 7TRP... for what little use that might have on Azuma
"desc = "[5/5] Complete 27 Dailiy Raids."," (>Daily)
Have anyone already experience this?
I have an issue with the Daily Mission "Open 1 Cat Box". I opened a few and the mission still incomplete regardless the amount of boxes I open.
Did you update your L2D files, or do an L2D repair at all?
Yea, done updating
Did that fix it?
They changed it to complete on starting the build, like shipgirls
A couple people in other channels did. Is that on a specific line? If so, which one?
the trifold path of constructing the 4x40 leads to this funky screen
Can someone help? Please, I can't play
derp yeah, but no one talk about if they remove the naganami's animation, is it an error or is it censored?
ever since the last patch the fonts have been looking very blurry
sometimes the fleet selected when I return to OpSi is not the one I had selected when I left
What is wrong with it though? (you mean the tripled items... are they all costing the same though?)
Yeah just checked they do. While not "technically" a bug I suppose, it is jarring.
Mods seem to have bug, Remove them kindly
This is probably dumb to mention, but, is people getting rank 7 meta fights rn a bug? Seems they skipped a rank.
Nope, you get a free battle (thus rank) if you complete chapter 1, so they simply started OPS after Helena was released
huh.. so I assume using the oil skip would skip the free one. Well, thanks!
oil skip doesn't or shouldn't affect that
it's a matter of them doing their literally first Meta raid
after completing the first OpSi story chapter
there's no free first battle afterwards

This shouldn't be possible today, right?
I think if someone just started opsi this season they summon an extra meta boss which is why that one is a higher lvl than the others
Ok, makes sense
Is it intended to have scrapped ships appear here (Little E in this case)? I know they can appear with different skins so not sure since its the first time noticing it
NJ in operation siren is bugged
iirc, all ships that appear as "obtained" in your collection can appear there
I see, thx
I recall someone complaining about Bache showing up
Anyone?
looks like the app might be unable to write to disk?
I can't play the game, it keep loading even i'm having high speed internet, any solution for this please?
uhh
Click hide, topleft
Holding down on the bottom right corner and pinching down on the left side of the screen pulls up the logs. It's primarily used to help out with bug reporting if things are really bad
the new UI looks so fresh
did you try using a vpn?
Try restarting it
I don't have vpn
After restart it gone, just bug reports
then install one and try with that
Can I change a bug report I submitted to Belfast and that has been accepted to specify it when I notice something new I didn't know about it before?
Yes, you need to PM a feedback assistant about it though
Didn't work
Yes, cuz it contains ass
Was opening a t4 box and this happened. First time seeing it was fixed once I restarted the game.
I think this line cause Azuma face to turn like this?
Anyone also facing this issue?
fix your assets
No, its a gamebug. Nobody reported the specific line yet though. Can you report it through @rocky willow ?
If that's on your PC, is your sound card okay?
sound card?
New Jersey’s special touch line is broken after you oath her. I touched her boobs and she said a non-special touch line. I tried with other ships and they work fine, it’s just New Jersey post Oath.
The animated one? If so it doesn't display the special touch at all, oathed or non-oathed
Then that's my bug report
loading screen is stuck on 99% tried repairing assets
imma try it
how about changing it into comrade
Cause she's italian, not russian?
Commandante at best
They still haven't fixed notifications not working for Android???
notifications work
Not for me
did u update game?
Yes via appstore
I still get nothing until I open the game
Once I open it it floods me with notifications
this means that app isnt being kept in background but fully killed when u close game, could be some weird battery settings that cause it
I played around in the settings on my phone hopefully that works
Thanks for the tip
I think this is a translation error missing a "me".
Is it supposed to read:
"Being stared like that makes me a bit shy..."
?
Also I would assume an "at" - 'Being stared at like that makes me a bit shy'
I hate it, disabling sleep fixes push notifs for everyone but me ._.
Auto search on opsi autos into those facilities where you can choose to input an esd or tokens DURING its normal path (not at the end)
It stops on that screen and you are forced to manually select to input tokens or esd and then after the facility dies auto goes on like normal
has this untranslated skill been reported?
Was doing World 13 and then my screen froze. When I tried to relaunch the game all I get is a dark screen.
Never mind it fixed itself.
Nope. Seen it in the files but haven't seen it pass here... where is that? That's not META Showdown, right?
It is
Happens at around the 44s remaining mark in Showdown
She pulls you into the shadow realm and that skill activation happens
Right, seems to be a Radar Scan that increases damage taken by everyone (including herself, wonder if that's intentional) by 25%. Google translates it """Zero" Quadrant Expand -5%" " (but it's pretty much always triggered offscreen for me).
(I believe I've seen it mentioned in this channel before, but not in #known-bugs)
4 from new permanent rerun and 1 old, how to remove it?
Should I just reinstall?
Cat Lodge daily / weekly Is broken. I it will not finish no mater how many cats I complete. I even restarted my game and tried it on my pc via blue stacks and than on my cell phone.
https://gyazo.com/1f1822d6a8b1b3af5988583d9f6d41f3
https://gyazo.com/6dd28e0fa2a4748f7d2294b17cfdf61f
you complete the mission now by training a new cat box, not by opening the cat box
The hitbox of NJ. Don't know if only occurs on Exercises Fleet management (As the screenshot). I didn't check the others.
wut happen to my wife ? 
#bug-reports message Same line? Dont think it was reported yet or if it was it hasnt gotten approved yet
Uh
Logmode, just click hide on the left there
I get this error when trying to exchange items.
This is the second time it happened to me. last time was also at the beginning of the week
clearing assets data appears to fix the issue, but doing this every week is bothersome
I have a bug where Operation Siren didn't gave me sync points for my 3 daily attempts
"Complete 1 commissions." - daily.
Really, couldn't change it to commission?
Can I have my operation siren reset or fixed?
Operation siren won't let me progress at all
Texture still missing
idk if this is a bug or im doing something wrong: i got 2 copies of mikasa, one is locked so i level it to lvl 10 so i can lb her and free some dock space, but when i go now to select the copy to use as lb material, it doesnt show. "found no ships matching your filter criteria". I tried changing the criteria, locking and unlocking both ships but still doesnt work. The weirdest part is that if i unlock the lvl 10 mikasa, she will show as material to lb the lvl 1 mikasa
you wanna remove the LB copy from there
I don't think you can LB with her in there
you cant
why'd you even put her there
because the lvl10 mikasa shows if i try to lb the copy, but not the other way around
did you put the copy in some kind of fleet?
like, a hardmode fleet, or an event fleet or sth?
didnt work
nope, i just got both
is there a banner on the copy? try to make sure there are none visible
I mean like the In Action or Training ones
none
when i got the copy i put the original in the dorm, thats it
well, clearly the original and copy are flipped wrt who's in the dorm now, so that was obviously not all
oh, i mean, i put the copy in the dorm after my first comment, i tried everithing before doing so
when you remove the copy from the dorm, what does the dock look like?
yes
She probably is though (they really should change this system for real.) Don't forget the eventmaps.
she is not in commision, favorite, lecture hall, dorm, OS nor any formation
its only 10 levels would probably be easier at this point to just level the other one to 10 as the limit break worked that would
yeah i was doing that, thats the reason the copy was in the dorm, but i wanted to report it
Looks like someone else already has a similar issue with the "System error: 4:Not Ready Yet," message showing up when attempting to contribute to guild resources. This also appears for me in the Public Guild.
Its tied to being online when the days pass. Current option offered to 'fix' is quit game, wait about 15m, then reenter.
It's like that for all rainbow items in the game in pretty much every single window you can see them in
she's ashamed of your gear selection for her
serious answer: you need to fix and perhaps redownload the game assets
still training her exp and I haven't equipped equipment yet XD
she's usable from like 90 onwards
this quest does not seem to work for me
"interact with 1 ship"
i've collected a dorm coin, an affinity heart, i've moved a ship into an interactive housing item, and i've changed which ships are in my dorm
none of them have worked
try to interact with your secretary, that worked for me (for some fucking reason)
just tapping them?
yeah
didn't work with my lead or other secretaries, and swapping secretaries didn't work either
tried l2d skin as well and that didn't work
maybe i have to have the ship in my dorm as well actually
nope, did not work

also just tested to see if perhaps the mission is mistranslated and was to tap shiranui or akashi
neither worked
taking an ar picture, zooming in function also do not work
AH
it meant simply tap them
i was dragging them
in the dorm
Has probably been reported before, but finishing a guild operation sortie (eg putting in a fleet when there's only 50s left) instantly causes problems
https://cdn.discordapp.com/attachments/803286328531091496/854078294299508776/Screenshot_20210614-212148_Azur_Lane.jpg
The akashi mission where you need to complete the daily mission 'Dorm Supplies' 14 times how am i gona do that? bcs that daily mission is no more?
oath skin azuma's face is sometimes blank upon logging in
This one basically go to Settings and choose Assets Repair
aight thanks
Had a connection error [host not found] during fleet redeployment in operation siren. Had to pay a few hundreds worth of AP fee instead of it being free.
Azuma's missing face is not a missing asset bug... well, it is, but the missing asset is the game's, for all players. Yet to see it being reported to Belfast though.
Turning the game off and on again doesn’t fix this
I cannot do the logistics for today
I submitted a bug report for it
uh question: why my hard mode stage daily has not cleared? even though the hard mode count now is 0/3?
You need to wait about half an hour to an hour
with the game closed
anyone else’s game frequently crash? I did asset repair but it didn’t fix it
Hit hide on the left edge
Wait, sorry I thought you meant the screen
I'm putting this here because I haven't seen anyone else mention it:
Helena META skill appears to still be untranslated
#known-bugs actually
Ok, I looked though and hadn't seen it, probably just overlooked it
the character chibi is broken and when moving, only the direction NJ faces changes
otherwise she is just a sliding PNG
I want to limitbreak Harutsuki with a copy of it, but for some reason it's not there. Restarting the game didn't help. Same problem with Shigure. Sorry for poor English
standard procedure, make sure she's not in any fleet in hardmode, dorm, academy, anything
that's weird that suddenly so many people have this problem
Only 2 new bugs since thursday... and neither is Helena Meta??? Are you confusing it with the Helena Retro softlock? (should check if that's fixed)
Harutsuki wanna limitbreak is on commission but Morrison doesn't have the same bug even though she is on commission
It was mentioned here a few times since two days ago or so
As stated, check your hard mode fleets, this include the current event
@faint gale Your advice didn't help. Both Harutsuki are nowhere to be found, but when trying to limit break Harutsuki lvl 16 still does not see a copy





