bug-reports

[frosty gyro]

/logmode

[buoyant hemlock]

https://youtu.be/l3ujs7D0tFE

[twin jackal]

does not enter the battle

[amber apex]

Thanks

I'll do it

[solemn timber]

Is this known yet? Some ships backgrounds are blank

[frosty gyro]

#known-bugs

[frosty gyro]

try doing an asset repair to fix the visuals if restarting does not help

[keen thistle]

my game weigh 6,2gb its normal?

[spiral silo]

Help

[unkempt storm]

Asset repair doesn't work for me

[zealous yacht]

question can't access settings

[wary schooner]

#known-bugs asset repair not work
Asus Rog Phone
Android 9

[amber apex]

@frosty gyro

Should I put in report bot?

[frosty gyro]

devs are aware that repairing assets does not fix all cases of infinite sortie loading

[tulip depot]

it's okay to repair the 451mb file right

[frosty gyro]

#known-bugs

[zealous yacht]

okay soz

[frosty gyro]

no need, thank you though

[amber apex]

Alright no problem

[worthy thicket]

even tho my secretary isnt showing, her voice lines are still playing

idle voicelines anyways

[fast kernel]

Infiniti loading

[worthy thicket]

the only two things that seem to be affecting me are, the secretary thing, and not being able to access the build menu

[frosty gyro]

I cant recall, are you on an android device or apple device?

[worthy thicket]

android

and my phone is also fairly new as well

[solemn timber]

Is she doing a commission?

[grand citrus]

Oh nvm. Didn't saw that. She shouldn't be there.

[keen temple]

android - infinite battle screen loading at 98.xx%. assets repair isn't work for me. on iphone can battle, but got screen artifacts while SS attacking on map screen

[spiral silo]

After repair data taihou only appear on home screen

[frosty gyro]

can you try using a fleet of different ships?

[keen temple]

will try in few mins

[buoyant steeple]

I can't use the settings

[frigid magnet]

Kawakaze's made a run for it too.

[keen temple]

different fleet have same infinite battle screen loading on 99.36% on android. iphone version have problems with secretary/ships in dock display, like pic in post before

[slim jolt]

iPhone 8 running iOS 14.5.1
Client update caused settings bug
Asset repair (25mb) did not resolve any issue
Store update fixed settings bug and caused loading bug
Asset repair (684mb) fixed the game which seems to be working now
Same steps on Bluestacks (Emulating Nougat on Galaxy S10) does not work

[jagged marten]

My L2D secretaries are displayed fine but the normal secretary is just blank for some reason.

[rancid salmon]

Is anyone having trying to access the settings cause i am

[frigid magnet]

#known-bugs

[buoyant hemlock]

Having the same issue. I had left the house for work but the game was working on bluestacks. It seems to be a pure mobile issue.

[slim jolt]

it is an issue on bluestacks as well, if you run the play store update

[buoyant hemlock]

[fair cypress]

i hope this will fix it

[vestal steppe]

[frigid magnet]

[past python]

lmao, disappear

[frosty gyro]

try restarting the app and installing the new hotfix

[spark swallow]

half a gig hotfix

[stiff pagoda]

new Hotfix worked for me

[past python]

ok I'll try it

[frigid magnet]

yup, worked for me too

[keen temple]

hew hotfix worked for me too, thanks!

[alpine idol]

706MB hotfix

[hexed pike]

new hotfix worked for me

[alpine idol]

I think we should only post something if you continue to have errors.

[frosty gyro]

its good to have the input that their issue is resolved, in fact the hotfix was not intended to fix the sortie bug

thing is, we already know its fixed which is why I made a post in #known-bugs (a little ironic in the name…)

[tired mist]

My game is crashing whenever I alt-tab, anyone got that problem?

[bold plinth]

I cant't see all my SSR and PR (I have install the hotfix)

[frosty gyro]

can you try a file repair? @bold plinth

[bold plinth]

i will try

[plucky leaf]

Anyone stop receiving push notifications when commission is complete?

[bold plinth]

@frosty gyro It's resolve thx

[undone jasper]

i just updated my game and i cant sortie bc the loading screen is always stuck at 93.33 or smth like that.

i hope itll get fixed asap

[frosty gyro]

you just downloaded the hotfix?

[undone jasper]

i guess, bc i updated the game first then updated it from google play

[frosty gyro]

can you try restarting the app just to make sure it went and got the hotfix already or if not?

[undone jasper]

i restarted it once but ill try again rn

[sterile harness]

Hi, I downloaded the new update but when I try to start the game it doesn't find my account, I'm sure it was binded but even trying to enter with facebook doesn't change anything , what I have to do?

[undone jasper]

just restarted the game, its still stuck at 99.33

[frosty gyro]

it sounds like you may not be logging into the correct server, can you try the server scan button in the server list?

[frosty gyro]

can you try doing a file repair?

[sterile harness]

yes i tried and it doesn't found my account I was server Amagi

[frosty gyro]

do you have your UID?

[undone jasper]

its in the top right corner when i start the game right? repair assets?

[frosty gyro]

yes

[sterile harness]

I don't remember where can I see it?

[frosty gyro]

its located either in your friends list or at the screen where you can see your stats and change your secretary

[sterile harness]

Yes I have it what I have to do?

[frosty gyro]

can you send it either through DM or here? also make sure it is the UID of the account you are looking for

[undone jasper]

tysm for the help, it works now

[worthy thicket]

sometimes during a sortie, my game just randomly crashes and closes itself

[main lynx]

I do not seem to be getting my notifications. I did check the menu and they are still all set On

[silk robin]

Same shit. 4 times already.

[worthy thicket]

only twice so far for me

[sudden wolf]

@worthy thicket @silk robin can you guys try assets repair? it should fix the problem

[worthy thicket]

yeah i will try

[silk robin]

how much to dowload? My connection is terrible at home.

[near palm]

have anyone try update AL through the app store then fight the guild boss? i have been stuck at the loading screen (98.74%) - android/Huawei

[sudden wolf]

try assets repair, it should fix it

[true roost]

notifications might be crashing the game

had a couple battles crash then log in to see stuff ready but didn't get notification

also while playing another game see that I should've gotten notification switch to azur lane but game has crashed and needs to reload

[bold oar]

hi tech support team..

im not sure if this is bug or not , but my notification about commission & class done didnt pop up ( didnt appear ) when it's done despite i set them on both in game setting & app setting..

please help.

[half light]

also getting crashes with notifications from commissions/etc

[sudden wolf]

@half light do you mean when you get notification from the game, it crashes the game?

[half light]

Yes - as soon as a commission ends the game crashes immediately

[acoustic elbow]

i have the same issue. whenever the app is trying to give a notification to android it crashes the game and no notification pops up

i tried to fix the game too with no change

[sudden wolf]

@half light @acoustic elbow i want to double confirm, you are playing azur lane
then game notification pop ups and crash the game?

because normally when playing the game you shouldnt get any notification

[main lynx]

Having same issue

[hallow island]

hi, i have same problem about didnt get pop up notification when commision and class done despite i set them on.. please help.

[half light]

I had a commission with 1min left, I went into a battle. During the battle the commission ended and it immediately crashed the game

[sudden wolf]

was there a pop up notification when the commission ended when you was battling?

[half light]

no popup, usually I get a chime noise (without a popup) but in this case there was no chime

[sudden wolf]

ok understood

[acoustic elbow]

i switch out of the app to get the android sound notifications, but yes, either playing the game or another game, when the notification should happen azur lane stops working

[frail fern]

stops loading a fight in Nox, after all updates

[hallow island]

hi Nozo, how about my problem about not getting pop up notification when class & commission done?

[sudden wolf]

@hallow islandya from my understanding, it is a notification problem for everyone
We are looking into it right now

@frail fern try repairing assets, it should fix it

[hallow island]

okay, thanks a lot Nozo.. have a good day.

[sudden wolf]

np

[frail fern]

omg... so little update, so big problems ...

[sudden wolf]

@acoustic elbow @hallow island @half light @main lynx can you guys tell me what devices are you playing on / encountering these problems with notification?

[hallow island]

Samsung A51

[half light]

android emulator and also a Samsung S9+

[hallow island]

but my problem is i didnt get push notif when comission & class done , not crashing..

[main lynx]

Galaxy S10e

[sudden wolf]

yes we are treating it as a similar problem for now

[hallow island]

okay..

[frail fern]

'repair assets" says that i need to download 451 mb, but after i click "download" is says "complete" after 1-2 secs, and still battles didnt loading

[placid pollen]

yea same here

[cursive field]

It says in #known-bugs , that a repair asset file of 451 mb is broken

[rustic spade]

Also have the crashing when entering a sortie (and when I "summoned" Ark meta), already repaired assets and didnt fix it
Using a Galaxy J6+

[sudden wolf]

@placid pollen @rustic spade After you guys update the game from app store, do you remember how big was the update?

[rustic spade]

556mb iirc

[placid pollen]

i don't remember

[frail fern]

but on a phone i succesfully downloaded these files and game works fine, all problems in Nox atm

[placid pollen]

i know my phone and bluestacks had different update sizes

[frail fern]

~650 mb on phone, and the same in Nox

[astral fern]

Belfast does not appear on secretary screen, was able to change to Sirius (Who did appear), but switched back to Bel and she was still gone

Another screenshot of the issue

[brazen minnow]

Do the asset repair thing, its in options

[astral fern]

Gotcha

[manic rover]

It's fully updated.

[cerulean mulch]

Samsung galaxy m31, stop loading a fight and endless download in craft menu. Fully updated, playmaker too

Repair doesn't help

[manic rover]

655mb here

[sudden wolf]

thanks

[astral fern]

Repair did not fix the bug

[acoustic elbow]

i'm getting the crash on android emulator, tried to replicate it on my android phone but got the notification fine without a crash

[cerulean mulch]

Near 650 mb in playmaker

[manic rover]

Also, when this happen, I can't scroll to the next ship by sliding my finger on the screen.

[spiral folio]

i got same this craah when the commision finish, im waiting at main screen because the commision almost finished

[swift current]

@sudden wolf fixed game assets doesnt work, and i still got a loading bug stopping at 99%. phone model is iphone 12 pro max

[rustic stratus]

@sudden wolf I'm updating it now from Play Store, 655mb

is it safe to update it? The bugs have been fixed right?

or should I cancel the download?

[brittle fable]

Hi, while I didn't have any problems with loading or assets both on emu and phone, the game keeps crashing on my phone - Samsung S10, Android 11, last time it happened right after a fight ended on an SOS map but the game also restarted several times after going back to it when it was minimized.

[sudden wolf]

you can play the game fine without updating from app store

[rustic stratus]

I know, but it'll stack with future update and make it big haha. So, I was curious. The issues have been fixed right?

[brittle fable]

Also I only played on emu briefly before going to work so idk if it crashes there

[placid pollen]

i did an uninstall and reinstall everything on emu and everything is working so far, my secretary loads on the main menu and so far I can go on sorties withouth the 99% problem

just uh remember your server because i thought i lost my save file even with my account bind. and i thought i lost everything

[bold oar]

hi Nozo, how about push notif didnt appear when class & comission done?? just update recent hotfix about 15 minute ago, still no push notif..

[nova haven]

How?

[unreal breach]

My game crashes when notifications should pop up and that even after an asset repair (downloaded 7.2MB) and it still crashed. Now I redownloaded it and it still crashes. I'm on android 11.

[unreal breach]

There is a weekly sub mission. I think that one is meant.

[nova haven]

Already try once.

[unreal breach]

Then I have no idea. Maybe check all over again and try again?
Maybe you missed something, I have no other advice.

[brazen minnow]

Try SOS, subs are always SOS.

Seems a copypasta error on the text

[hollow kraken]

Did update the game from the app/play store? And if so, did you try the new asset option in the settings menu? https://media.discordapp.net/attachments/488684387932700672/844949996347457536/unknown.png

[unreal breach]

I hadn't tried that, because after I updated the original installation through Google play and then in-game, that option wasn't there. Now after the reinstall it is, I'll try it right away!

[hollow kraken]

Sure thing, try that out and see if it fixes it

[silk robin]

There is 36MB update. Will it fix the issue? Or should I clear assets after this?

[nova haven]

Well, I doubt that will be a problem about this mission since I hear U-47 will has charactor's memory.
Because Manjuu must make new mission to support sub not just edit old set of mission's template.

[hollow kraken]

Try the update to see if it solves the issue for it. If it still doesn't, try the new asset clear option shown in the above screenshot

[brazen minnow]

Looking at the code, its properly set to SOS missions. So yes, just the text is off. You should prob report it though, might get lost otherwise with everything else going on here.

[warped acorn]

confirmed, just completed the mission by doing one SOS sortie

[golden cave]

Is it only me or other ppl experienced stuff like the game suddenly close itself?

it's since the update

[nova haven]

OK, Thank.
Just need to complete SOS once without using or having U-47 on team.

[nova haven]

Me too, 3 times. Never happen before

[golden cave]

Ok so it's not my phone suddenly going crazy (I even restarted it).

[hollow kraken]

@golden cave @nova haven Do both of y'all mind telling me the brand and model of your devices and OS version? I wanna give it to staff when they come back online for the crashing issue

[sudden wolf]

@bold oar ya, the devs are still looking into it. Thanks for your patience

We will update the U-47 mission text tomorrow, thanks for the feedbacks

[nova haven]

vivo 1919 android 11 funtouch os 10.5 PD1984F EX A 8.8.12
I think game close itself when commission(s) is/are complete.
and... that 4th times

[hollow kraken]

Yeah, we're thinking the commissions push notifications is (for some reason) causing the crashing. If possible, can you try turning it off in the settings just to see if it fixes it for now?

[bold oar]

okay.. thanks Nozo.

[bold oar]

mine didnt crash but didnt give push notif when commission & class done.. should i turn it off as well ??

[unkempt storm]

I'm kind of having the same problem, in which when a research or commission is finished my game crashes. My phone is a Google Pixel 4a

[hollow kraken]

You can if your game still seems to be crashing randomly around the time that they should be finishing up

[hollow kraken]

Got it, so your researches seem to be crashing it as well?

[unkempt storm]

Yeah

[hollow kraken]

Understood. Thank you for the information It's being researched currently

[unkempt storm]

Also I tried the last option which was the Clear Assets Data and that didn't work.

[golden cave]

Meizu M6 Note M721H Android 7.1.2

Game closed itself during battle. (2-3 times?)

[hollow kraken]

Got it, thank you Staff will be investigating the cause, but it's almost certainly push notifications causing the crashes

[hallow island]

turn off like this, Toaster??

[hollow kraken]

Hm...I'm not sure if it'll work from there as the game would still try to send the notifications, but it's possible it'd work from there. I meant from inside the settings menu of the game though

[buoyant hemlock]

Ummmm.....
Is belfast okay?

[hollow kraken]

Likely either a graphical glitch or an asset issue. Try restarting the application to see if that fixes it. If not, try the "Clear Asset" option that's in the settings menu

[candid monolith]

So this happened to my friend, apparently they can't start battle and loading screen gets stuck at 99.28%. Playing on iPad Pro.

[bold oar]

like this Toast?

[hollow kraken]

Please tell them to try the "Clear Asset" option in the settings menu of the game

[compact stone]

I'm restarting my game but tf is this bug lol

[hollow kraken]

Yepp, those're the ones

[compact stone]

It kept displaying that black thing every like 2 seconds? Idk exact time

[buoyant hemlock]

She's back!!!

[winter sail]

I'm not sure if this is a bug or not but I decided to bring it up here. The games recommend feature for commissions doesn't recognize I have level 100+ ships except for Wichita. I have to manually put in a level 100+ then the recommend feature works

For example I had to manually select Javelin then the recommend feature worked

[tulip pulsar]

If you’re having issues with the u47 daily quest for the memories I just did the sos mission and that fulfilled it

[sand carbon]

Does anyone know why meowficer team aint working sometimes?

[clever quest]

Since the update I no longer receive any notification

[sand carbon]

Like it's randomly remove themselves whenever entered a battle

[brazen minnow]

Are they on a catpaw mission?

[sand carbon]

No

[brazen minnow]

It refuses to slot any that are in active fleets, so you might want to check if they are assigned to any hard mode fleets.

[sand carbon]

If u look into Formation, there is meowficer selection on right side, then i choose Saved Meowficer and choose example Team 1, then press ok
Next i go to Hard Mode for example for usual sortie then i check in Meowficer tab then sometimes it randomly gone

[winter sail]

Alright thanks, I went through and removed all of my old hard mode fleets, we'll see if that makes a difference

[sand carbon]

Also sometimes when transfering from Fleet 2 to Fleet 1 there is error code which sometime need to relogin to make it normal again

[winter sail]

I think you have to manually re assign cats for hard mode, I realized I had to do that for op siren as well

[sand carbon]

Hmm ic..
But it also randomly gone when i started any mission other than Hard including Daily Raid

[winter sail]

Not sure about daily raids, I just use the quick battle options

[sand carbon]

Its not rly that annoyance tbh just not practical lmao

Aight

[winter sail]

Try assigning them through the hard mode fleet setup and see if that works

It should

[sand carbon]

Never used quick battle option since i dont know which fleet that is used for that lmao

[winter sail]

It doesn't matter, quick battle doesn't cost oil, reduce mood or give exp

You just get the straight up rewards

[sand carbon]

Ah ic ok

[brazen minnow]

Hard mode doesn't use the regular fleets, you need to manually assign ships and cats. They can "dissapear" when they're fed to other cats, otherwise they stick till replaced. Daily Raids do not use cats.

[steel cedar]

Was it ever reported that the sub on the top in guild battle always shows no damage?

[brazen minnow]

Well, damn. Not sure what caused it but talking to Akashi. As I got a matrix maybe talking to her with matrix under you? Swapping fleets they give the same error. Going to try a full reboot now, see if that helps me move, would hate to sacrifice all my loot.

[brazen minnow]

Reboot fixed all fleets... and I can't seem to replicate it again rn.

[pastel monolith]

I can’t see some images after the update.

And I can not start the battle. Game progress will be stuck at 98%.

[brazen minnow]

Go to options and asset repair. If that doesn't work clear asset data.

[brazen minnow]

So... I checked up on https://trello.com/c/Bl6w5QIA/1839-incorrect-damage-displayed-on-bidder-torpedo since it was listed fixed... and nothing has changed what-so-ever so what? It's still the same. 65-171 damage in weapon_property, 70-176 damage in equip_data_statistics. Pretty sure the first is the actual damage used, and the second is just something for display in the inventory, but regardless they should match.

[placid horizon]

fixed =/= deployed

[brazen minnow]

It was listed fixed april 26th. We got several patches since

[heavy lance]

loading of pvp battles stuck at ~ 97%

[woeful willow]

Reporting the same issue, since last update I get no push notifications from the game, Samsung Galaxy S10, Android 11

[brazen minnow]

It's known: #known-bugs

[teal falcon]

Pvp got stuck at 97.30%

[mint zephyr]

I am not able to do mini event sorties and it just sends me to the battle screen where I can pic OP Siren or Main Story

[vocal frost]

All boss battle is stuck loading at around 99%

[brazen minnow]

They are simply tasks to complete.

[mint zephyr]

okay... I saw a cut scene from a friend with sara saying something about a dark dragon or something

must be from an old event

[fallen heath]

Same here, stuck at 98.43%, tried forced restart, no luck.

[wide pivot]

Options - asset repair fixed that for me

gearbox top right of login screen

[frosty gyro]

@teal falcon @vocal frost @fallen heath need to repair files to fix

[unkempt storm]

Is the push notification crash bug fixed or is it still under investigation?

[hollow kraken]

No fix as of yet, sorry to say

[unkempt storm]

Ah ok, hope you guys find the cause

[fallen heath]

Asset repair did not fix the loading screen issue for me. I'm now downloading the 4004 updates after re-installing the app.

[gray ridge]

I dont see my ships

In the dock

How am I suppose to jerk off now hmmm?

Fix it plz

[dense notch]

ninety nine point twenty nine stuck issue

i cant join the battle mission

[fallen heath]

Lots of people affected, trying different things. I'm halfway through downloading all of the updates after a re-install. Tried "repair assets" in settings but that didn't help. I wonder if killing the mission and starting another one would have worked.

[kind yarrow]

Ark Royal META is stucked on the screen after I leave META Lab

[fallen heath]

Delete and re-install worked. Took a while, but at least it's working now. Thanks.

[teal falcon]

This works to me

[frosty gyro]

try restarting the app

[kind yarrow]

Already restart and solve it,
but I also cannot make this scenerio happen again

[supple remnant]

Since the last update, whenever I auto-search (11-4 normal if relevant), my screen stops at 99.40%. I have restarted the app, my phone, and I even retreated and started over, and it still won't go past 99.40%.

[hollow kraken]

Try using the file repair and asset clear options in the settings menu of the game. That should ideally fix it

[supple remnant]

Yep, that worked, thanks

[hollow kraken]

No prob, good to hear

[bold oar]

heyaa toast..

it's me again, did notif issue fixed already ??
can i turn this on again ??

[frosty gyro]

it is still bugged

[bold oar]

aww..

sasuga Kawa..

keep us informed please.

[brazen elk]

character not showing up? idk

I tried restarting and stuff still didn't fix it

[craggy crater]

On iPhone close game out and still there

[quiet saffron]

Download the latest version of app
After that run repair from the loading screen until you can't download more fixes

[buoyant sable]

Say have someone mentioned the notification bug issue?

[quiet saffron]

You will need to repair 2-3 times

Fixed my sortie loading as well without having to download 4000 files

[dense notch]

althought i have checked "asset repair" 2 times and after i restarted the game it still didn't worked

[quiet saffron]

Did you get the latest version?

[dense notch]

i got the newest version on appstore

[quiet saffron]

Try fresh install? Or wait i guess

[sudden wolf]

@dense notch can you try clear asset data?

[fresh ember]

This is random and may be based on fact I have weak connection, and someone might have already said it, but it's making me angry. On guild ops if there are two available operations, game likes to bug out and show requirements for the other operation. So let's say requirements for both are EU, but one has CL CV, another CV CVL. And yes, I always check the requirements, I don't send strongest ships only

[dense notch]

after cleared asset data it require me 1.6 GB files dowloading

[craggy crater]

Fix thanks

[sudden wolf]

yes since it delete all your previous asset, everything should be fixed after downloading

[dense notch]

awww it work, i can play normally

[sudden wolf]

@dense notch glad it worked out

[hallow island]

hi Nozo, does push notif still bugged ??

[glossy shadow]

@sudden wolf notification is bugged?

[sudden wolf]

yes the notification is currently still bugged, please disable it for now if it is causing problems for you guys

[hallow island]

okay, Nozo.. please keep us informed.

[sudden wolf]

will do

[glass sapphire]

How to fix loading screen stuck at 93.67%

[sudden wolf]

please try repair assets in setting, thanks

[glass sapphire]

I tried installing the hotfix it's still the same

[glossy shadow]

Thanks

[glass sapphire]

Every time I open it kept crashing after I installed the hotfix

[frosty gyro]

please try clearing the asset data then

[glass sapphire]

Ok thanks

[brazen minnow]

Its the first event cutscene you get from doing the second mission on day 1.

[mint zephyr]

yeah I figured it out it was not a but 😛

just me being blind

[vital ridge]

is there any workaround for the notifications not being displayed? do i have to disable some or all have problems?

[fleet tundra]

Hi. My secretary “Sovetskya Rossiya” won’t display her art, not will it when I look her up in dock. In addition, when I sortie with her in fleet, the level wont load.

[brazen minnow]

Try asset repair in options

[safe juniper]

Are others experiencing the ships not showing up?

[brazen minnow]

Yes. You need to use asset repair in options. If that fails (and only then) try clear asset option

[safe juniper]

I will try that, thanks.

[fleet tundra]

Yeah, reaper asset. For me it was 695mbs but it worked.

[safe juniper]

Sweet! It worked! 👍

[errant ember]

I got zero notif on my phone when dispatch or research are completed😭😭

[cinder mirage]

What about the endless "checking for updates"? Reinstalling doesn't help.

[brazen minnow]

@errant ember It's a known bug... hopefully they'll patch it today, hold on tight.
@cinder mirage Try a VPN? Usually that's some kind of connection issue.

[cinder mirage]

Yes, it helped. Thanks!

[clear pier]

My game is stuck loading at that percent

I am just trying to do a hard mode map on 5-3

[mental vector]

My game is stuck at this % everytime

Plus my secretary took a vacation

[frosty gyro]

repair the game files and if that does not help clear the assets as well

[clear pier]

where can I repair the game files then?

[frosty gyro]

the title screen in the upper right corner or in settings

[clear pier]

and that should fix my game not loading battles?

[frosty gyro]

yes

[clear pier]

hopefully it works the third time then, the other 2 times it did not

[frosty gyro]

if that does not help clear the assets as well

[unreal breach]

I tried now (sorry, I didn't have time to really test it up until now) and the game still crashes, when I should get notifications

[frosty gyro]

thanks for letting us know

[clear pier]

I shouldn't loose my account stuff for clearing the assets I hope

[frosty gyro]

you definitely shouldnt lose your account, but you definitely should have your account bound to something

[clear pier]

I have it bound to my email

I just didn't want to go through the process

[buoyant hemlock]

stuck loading in battle at 99.15%

[remote cobalt]

my azurlane updated from playstore, and now im forever stuck in here. I already repaired the game

[frosty gyro]

#known-bugs

[buoyant hemlock]

did you try to repair asset

[frosty gyro]

I already repaired the game

I wager they did.

[remote cobalt]

yes i. did that before even reporting it here

[buoyant hemlock]

same here

[frosty gyro]

asking you both to check #known-bugs

[remote cobalt]

how do you enable logs mode in azur lane?

[frosty gyro]

/logmode

[buoyant hemlock]

https://youtu.be/l3ujs7D0tFE

[frosty gyro]

the issue has been resolved though 🙂 we do not need anymore logs

[obtuse bobcat]

I think ark royal is stand user

[tardy plinth]

Everyything i do that requires loading battles is hanging at either 99% or 98% loading and won't load after that

[bold oar]

any ETA when push notif bug fixed?? i mean , its weird to play without knowing when class & commision ends...

[frosty gyro]

we have no say sorry, but do know staff are looking into it

[tardy plinth]

Here's my debug screen

Don't know if that helps

[frosty gyro]

you must clear the game’s assets

[tardy plinth]

Like clear the cache?

Or data as well?

[frosty gyro]

no, the game’s asset data

[tardy plinth]

O

Ill try that

[frank locust]

It seems Hatsuharu is too shy to come out.

[tulip depot]

I've got a perpetual weak point exploited bug

[tulip depot]

repair 2D assets iirc

[tulip depot]

^

[hasty orchid]

All of Javelin skins are bugging out and look like the bugs

[frosty gyro]

repair file assets

[tulip depot]

repair 2D assets in settings

[frosty gyro]

l2d and file repair are both different

[tulip depot]

mb sry, i remember L2D was separate from the other one but I forgot what the other one was called. Anyway is the weak point exploited bug known?

[frosty gyro]

we have no reports on this

[buoyant hemlock]

Idk why but on boss fleet on hard mode 7-4 freezes loading at this point, tried closing app and relaunching

[frosty gyro]

please refer to the first pinned message 📌 in #tech-support @buoyant hemlock

[brazen minnow]

https://trello.com/c/nZEC6Msl/1913-repeating-notice-in-abyssal-boss-fight

[buoyant hemlock]

Ah thanks

[wheat rose]

Hi,

I just want to report about my game always randomly crashed after the google play update. Its just randomly crashes unlike before even I open my Azur lane for a long time. I just want to know if this crashes can be fix or not.

Thanks

[tired mist]

Is there not going to be a compensation for yesterday's bugs?

[worldly heart]

#known-bugs message

[rancid ember]

Is anyone having this PVP issue/bug? I’m getting stuck in the loading page for PVP and it gets stuck at like 98+%. I tried waiting for at least 2mins and it’s still at the loading page while this usually takes only less than 5seconds for me

[brazen minnow]

Google store figured it would auto-update my game for me 30m ago, and I noticed that by stuck at 99% loading and missing secretaries. Going to do the assetrepair but it seems it isn't quite as 'fixed' as was hoped for?

[rancid ember]

Eh I’m using iPhone, also no updates on the AppStore for me so I guess I just have to wait then

[still bough]

iPhone, I’m now entering the loading bug loop whenever I go to the build section, was not happening yesterday

[fringe kettle]

Anyone else not getting notifications from the game after the update? I already checked my settings on my phone and in the game and they are on but I'm still not getting notified about anything.

[brazen minnow]

Known issue with the client update. No fix yet.

[real horizon]

When doing guild operations and going against a siren, the game freeze at 98.7%

[silk robin]

What about game crashes issue? I repaired it, but no luck. Then I cleared assets, redownloaded almost 2 GB, and yet the game crashes randomly, sometimes during the fight.

[frosty gyro]

#known-bugs

[real horizon]

I see, thanks

[frosty gyro]

#known-bugs message

[faint gale]

Sooo.. don't update the app in store to avoid problems, do I get it right?

[brazen minnow]

Game crashes when notification messages appear. Disabling them can temp fix it for now

[brazen minnow]

Yes. Until google auto-updates it for you that is

[loud tinsel]

how to fix this?

[brazen minnow]

#known-bugs message

[loud tinsel]

tnks

[silk robin]

What notification?

[brazen minnow]

This stuff

[silk robin]

You mean, all ingame notifications?

[brazen minnow]

All of them there, yeah

[silk robin]

thats crazy

[main lynx]

Yeah I am still having lack of notifications and crashes when I should be getting said notifications now

[real void]

Oml same, I can't even see my secretary.

In amagi server, I cant build any ships

[loud tinsel]

repair

is works for me

[real void]

K

[frosty gyro]

check the pinned messages in #tech-support

[hallow island]

hi, any news about push notif bug?

[frosty gyro]

no

[ionic mauve]

Anyone else getting stuck on loading when trying to build?

[frosty gyro]

its a known bug, try the solutions offered in the most recently pinned message in #tech-support

[viscid nacelle]

Every time I enter build it stays loading

[hollow kraken]

Please read the above messages and follow the pinned message over in #tech-support

[real void]

oml same

[harsh urchin]

The Japanese version already patched the notifications... Come on, guys, release for global!

[dense canopy]

new orleans class with torpedoes? since when?

[uncut sparrow]

Game still reboot itself from time to time

[teal falcon]

After update, the game sometime crash

Before the lastest update, game work perfectly

[dawn cedar]

Me

[vague cobalt]

big that happened before i needed to fully reinstall game

somehow i did get this after the reinstall so i just did a full client repair and sometimes it still happen

it happened since last patch

im on android

[hallow island]

hi, does push notif still bugged ??

[bold oar]

i just got hotfix .. around 600kb-ish, is that for push notif bug?

moshi moshi ~ ...

[real void]

I love how this is lol

So kind to help us fix it!!!

[silk robin]

Not helped to me.

[remote compass]

still don't get notifications on my cell

[hollow kraken]

#known-bugs

[bold oar]

yeah, push notif still not working but i got this

[bold oar]

@hollow kraken heya Toast.. any words or news about push notif bug?? it's weird to play without even knowing when class , commision , research , meowficcer and dorm food done...

[hollow kraken]

Unfortunately nothing solid for staff yet, I'm sorry to say

[light garden]

so

when a commission finishes, it empties the ship selection, but with the right (or wrong I guess) timing you can still make start it

and I'm getting this error when trying to start another one

[daring panther]

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[daring panther]

Does an issue with a ship skin count as graphics or sprites?

[onyx minnow]

So im trying to play operation siren but every time I try to attack a ship it gets stuck on 99.28%

[daring panther]

AAAH why isn't there an EDIT feedback option

[untold idol]

#Apologems

[frosty gyro]

#PleaseRepairYourGamesFiles

[untold idol]

it didnt work

had to reinstall

[frosty gyro]

you must clear the game’s assets in that case

next I’ll just refer you to the pinned messages in #tech-support

not the proper message, but the bug is related

[rose lynx]

I'm experiencing a bug that, when i go to Ashes Showdown and I challenge Ark Royal Meta in any battle, the charging screen don't advance more than 98.79%, it stays in this number, and it doesn't let me enter in combat, also, trying to enter in battle I consumed all of my 3 daily attempts without any reward

[frosty gyro]

check the first pinned message in #tech-support

[rose lynx]

ok

[frosty gyro]

for the attempts lost, you may want to contact support

[latent gull]

Logged in to see this, switching characters gets rid of the white but they are still invisible, very strange

[frosty gyro]

check the most recent pinned message in #tech-support to fix the missing sprites

[latent gull]

Thx

[strange trail]

I assume missing background on purple boats cool as it looks probably counts as missing assets

[brazen minnow]

Not necessarily. There is a bug where background colors get messed up (including missing) which has nothing to do with the missing asset bug. Just incase do an asset repair in options though.

[buoyant hemlock]

I’m also experiencing this. I keep getting stuck at 98.71% and my connection is okay. Tried restarting the game a few times too. Any ideas? But also didn’t see anything pinned in tech support about not being able to connect at all

[halcyon cedar]

Also stuck trying to load into all combat 😞

[brazen minnow]

Go to options - repair asset. That should work. If not (only then) use the remove asset data option there.

[buoyant hemlock]

Yea see I can get into all combat. Only showdown isn’t working for me. Oh well

[frosty gyro]

did you try the aforementioned solution above your message?

[buoyant hemlock]

No since I can get into all other combat. I’ll have to attempt it later once I’m back home

[vague bone]

Little interface bug

[chilly forge]

This morning my combat loading screen was stuck at 98.72%

I ran a data repair asset & now I can sortie, but notifications are all broken

[old root]

I’m using an iPhone XR and whenever I load to a battle it just stays at 98.61%

There’s also the issue of portraits not showing for certain characters

[feral pier]

Does anyone know how to fix the no phone notification? After the update my game doesn't send me any kind of notification like commission, lecture, class, etc. even though it's enabled on in-game settings.

I also tried redownloading the game but it seems like it does nothing.

I'm using samsung galaxy A70.

[old root]

My problem is fixed now I just learned that all I had to do was select “fixed asset”

[frosty gyro]

it is a known bug #known-bugs

[analog oasis]

Hi, I want to report that since I updated the game, some problems have started to appear, such as the one that I have to open the game twice because the first one takes me out of the game

[compact stone]

don't think this is supposed to happen...

this is with the mini event operation thingy

[dense oriole]

I've started to have invisible sec botes after the last update

[outer moon]

After the last update over the app-shop, I have a nasty problem with the game. if i run te app in the backround, insteadt of get a notification (conmission complet or so), the App crashs! if I click than on the app, the app will not let me continue and must do restart.

[outer moon]

the crashs a relatet to the notifications. I can continue the game like always if no notification was send. Restart the phone or reinstall the App didn't help ether...

[rigid wind]

For some reason I can't see javelin on the home screen or when I click on her in the dock and I can't seem to find the way to get her to reappear

[iron imp]

Whenever I try to load into a battle it stays stuck on 99.something%

[dense oriole]

Is it for every other sec too?

[rigid wind]

No it only her that is invisible

[dense oriole]

Huh...

[shell horizon]

Hi, I'm having a similar situation to TV Station. My notifications stopped popping up overall. I think the update might have done something to it since the incident happened after the update.

I think there were also crashes involved, because my phone (Samsung) kept telling me the App keeps crashing occasionally

I can still play the game just fine, though

App reinstallation and phone restarting didn't help, and I checked everything to make sure nothing is blocking the notifications as well.

[frosty gyro]

@rigid wind @dense oriole #tech-support message

[pearl shoal]

mine also stuck restarting device and the game still the same

[frosty gyro]

@pearl shoal read above

[steep flume]

99% bug
Xiaomi MI 8
Android 11
Pixel Experience ROM

Log:

[frosty gyro]

@steep flume #tech-support message

[steep flume]

Ah cool

I'll give it a shot

Maybe link in in the known bugs channel as well?

[frosty gyro]

we have it listed twice for users to follow those steps in #known-bugs

[steep flume]

sorry i guess im a clown didn't see the 12.23am update

[winged scarab]

Just retrofitted Z1 but they don’t show up anymore :’(

[brazen minnow]

Might also want to sticky something here about it... not that people seem to read much, it'll help those that do.

[bold oar]

still no fix for push notif bug?

[frosty gyro]

its the same as redirecting them to that message link

[uneven ivy]

I have the same

[neon wagon]

Well...

[native parcel]

#bug-reports message

worked for me

[next tinsel]

Loading stuck at that rate for campaign and OP siren; it happened after the game apk update

[tiny nymph]

Game starts loading when I enter the build screen and is just stuck like that. Can't seem to find a way to load the screenshot

Nvm got it

The screenshot, not the bug

[frosty gyro]

@tiny nymph @next tinsel @neon wagon @uneven ivy try #tech-support message

[neon wagon]

Thanks ^^ worked for me

[dusk garden]

Same problem with secretary not showing up, also doesn't show up in profile like this

[frosty gyro]

you must clear assets (in settings under audio) to fix it

[fair thistle]

Is this known? It won’t load ops

[frosty gyro]

#tech-support message this will help

[dusk garden]

Ah, 1.9gb later it's fixed

Thanks

[sharp otter]

Stuck on loading while im trying to do exercises.

[pure cloak]

same thing for me trying to do OpS

[sullen canyon]

Same is happening to me stuck at %99 too

[placid horizon]

Can we lock this channel with last message pointing to solution that people that can't read have?

[sullen canyon]

It’s fixed I had to delete the assets twice

[fossil bobcat]

My beautiful baby swiftsure

[kindred vapor]

Can't see certain secretaries and when go to build screen game freezes. Have the may 20 update

[fossil bobcat]

She is also vanished

[strange moon]

Hmm.

I’ve been sitting on this screen for 3 minutes waiting for her to load, in case it was my wifi that was the problem.

[fossil bobcat]

Last one, swiftsure also missing texture in game

[dawn anvil]

Arethusa copies don't show up as LB material

(I've tried locking, unlocking, checking all options etc)

[visual crow]

Stuck when entering battle

[fair cargo]

I am stuck at 10-4 loading screen for a few minutes now

[visual crow]

And secretary gone

[cloud crag]

Can't load build

[brazen minnow]

She's in a fleet. Usually a HARD MODE fleet. Remove her from it and you can use.

[wicked veldt]

I had this issue too. Go to the game settings and initiate an asset repair. That fixed it for me

[dawn anvil]

Ah right, yeah it was a hard mode one. Didn't think of it as she was low level!

A different bug though;

Everything else on my phone fine. But movement control "stuck"

Stuck across different battles too without me touching the screen

Couldn't manual, it stayed to the right like that

Started when I minimized and reopened app mid battle (this causes another bug sometimes if minimized for a long time of being stuck at end of battle but no victory screen)
Fixed by restarting

[wraith sparrow]

I am also getting stuck loading into world 12-3 battles on auto or manual. I have restarted several times to no effect.

[cobalt schooner]

I'm not getting any notifications for commissions or research, I have them enabled, but they aren't showing up when its time to collect.

[buoyant hemlock]

I can’t do it exercises

[cobalt schooner]

reload your assets its a known bug with the patch

[buoyant hemlock]

Also a lot of my ships dissapears

How?

[cobalt schooner]

easiest way is to restart the game, then tap the gear in the upper right corner

[buoyant hemlock]

Oh, ok

Thanks!

[cobalt schooner]

there is an option to check assets

just let that run and download the replacements, and it should work after that

[tardy blaze]

Stuck loading into 11-4 world battles on 99:42%, restart didn’t change anything.

[cobalt schooner]

same thing

restart the game, tap the gear on the upper right corner. Tap on Repair Assets

that will fix it

[buoyant hemlock]

Thanks a lot Kimirai!

[unreal wren]

My secretary doesn’t appear and when I try to build something I just get the loading icon

[buoyant hemlock]

Restart your game

[unreal wren]

I did

[buoyant hemlock]

And then you will press in the settings button

Yes thanks Kimirai. Your advice fixed my games problems as well.

And fix assets

This

[wind lily]

I'm having an issue where notifications aren't popping up, and it only seemed to start after I had to do the repair files thing.

[unreal wren]

How long should I wait

[cobalt schooner]

No, glad to help :)

I'm having that issue too Hanzo. I just did a complete reinstall to see if that fixes it.

Of course I won't know if it worked for another hour -_-

[unreal wren]

Me who turned notifications off

[opal knoll]

I am facing some problem even after multiple repair and reinstalling the game

[teal hound]

That’s what im experiencing too.

[visual leaf]

Help guys I stuck at 98% cant get into any stage

[broken jay]

same here: i can't build ships since it's always loading, can't get any cores from hard mode. i'm stuck

[golden quest]

ihsaka

[buoyant hemlock]

Same here. I had to repair assets AND reinstalled the game. Nothing worked. Perhaps we'll have to wait a few days till the next update.

[brazen minnow]

Notifications are just bugged atm, nothing you can do about that. The repairing is just for the missing assets and stuck on loaidng

[inland jacinth]

I’m stuck in a infinite loading on any stage

[cold sage]

Anyone else having issues where some ship's png just straight up missing or turned into white square?

I tried repair asset but it didn't work

[void hamlet]

i tried repair too and it didnt work, some shipgirls are invisible and i cant do daily raids. Should i just wait for fix from the devs or complete reinstall?

[brazen minnow]

If you can't do repair assets use the remove assets from the same menu (options) right below it. It'll require dl'ing 1.9GB again but still less than the full game.

[void hamlet]

trying it now, will keep you posted.

[void hamlet]

Clearing and downloading fixed it, thanks man.

[clear marsh]

Stages not loading for me as well, getting stuck at 99%

[steep karma]

One of my secretarys is gone, would an asset repare fix it?

[fickle prairie]

The characters are not appearing

[jovial cedar]

can i ask ? why notif azurlane in my phone never show again after update 2 days ago ??
my phone Xiaomi POCO X3 PRO

[steep karma]

Go to #tech-support and check the pinned messages

[jovial cedar]

i reprair data & update in play store still cant

[unreal wren]

Same problem

Did you fix it?

[cloud crag]

Its still broken even after asset reset

[unreal wren]

Same

[frosty gyro]

@cloud crag @unreal wren @jovial cedar #tech-support message this will help

[meager harbor]

Hmmm

[hazy knoll]

I've been experiencing issues with the game since last update (v5.1.434). Game freezes then suddenly resets to "Yongshi-Manjuu-Yostar" title screen. Never happened before the update, now happened three times already. Another issue was secretary ship not showing but solved this by reinstalling the game. But the random freeze->reset remains. I'm on Android 10

[frosty gyro]

@hazy knoll its a known issue #known-bugs message

[faint gale]

in-game mail would help, just some info about issues not compensation

[elfin trout]

App crashes when push notification happens

[faint gale]

yes they know it, https://discordapp.com/channels/456397991847395339/474210478311211029/844894156702351390
you have to wait like everyone else

no fix yet ☹️

[mossy dune]

Is this a bug or am i just misunderstanding...? How do you do three but it says 0/1

[faint gale]

nah, that's just wrong text, you have to do 1 sos

[mossy dune]

Ohhhhh

I did the sub weekly and was like wtf lol

[faint gale]

will be fixed in the next patch iirc, well it's known at least

[mossy dune]

Ah i looked in the known list and didn’t see it mai bad

Ty!!

P.s. when the Yandere is calm. The world trembles.

[tough stirrup]

I am stuck at 98.78% loading on 10-4 hard mode with clearing mode and auto search on

[proud field]

Help I’m stuck in a infinite loading screen

[frosty gyro]

@proud field @tough stirrup #tech-support message

[proud field]

Ok thx

[keen vault]

whenever i open the build menu my game goes into a perpetual loading

[tiny yarrow]

I have a similar problem but there is just an empty space in my version.

[south steeple]

Im stuck in infinite loading too

[frosty gyro]

did you try the solution posted for them? please dont post bugs and go me too if there is a solution posted right below it

[south steeple]

Emmm sorry i didnt read it, thanks

[teal hound]

Yeah. I tried everything too, no luck.

[visual leaf]

Fixed Asset fixed my problem on stages but Exercise is still infinite loading

[south steeple]

Yep me too, i tryed the solution below but it doenst work

[south steeple]

Exact.

[frosty gyro]

please try the second solution listed then. dont just try the first. thank you @south steeple @teal hound @visual leaf

[rotund wraith]

I feel this is a bug and I'm not sure why I'm experiencing it.

[sly osprey]

I don't know if this is a bug?

I have two prinz eugen know why Can't I retire?

[dreamy shore]

Cause u Lock

Unlock First and u can Retire

[sly osprey]

Oh

I'm new didn't know bout that /:

Thanks

[dreamy shore]

Np

[distant sleet]

so the game has been crashing a lot for me after the update
it usually crashes during battles in stages and exercises (I haven't tried ops so idk about it)
it usually just blacks out and I will have to restart the game

I also tried repairing assets and it didn't help much

[cold sage]

can't even play game because of loading screen bug

wth?

[frosty gyro]

#tech-support message @cold sage

#known-bugs message @distant sleet its a known issue

[distant sleet]

my bad I even remember reading that in the known bugs now that you mention it

[buoyant hemlock]

what the...

[deep moon]

i can't build (gacha). Infinite loading keep occuring :(

[devout vessel]

Not sure what to say but it’s certainly a unique bug

Happened after updating the client lmao

For ref that’s swiftsure

[torn arrow]

stuck in loading screen too 😦

[ionic loom]

Stuck in loading screen, and repair is ussles no dowload data

[frosty gyro]

@ionic loom @torn arrow @devout vessel @deep moon @buoyant hemlock #tech-support message this is your solution

[mint zephyr]

my game gets to 97.86% than stops loading the battles... loading a battle in the event "Visitors Dyes in Red : Sequel" battle B3 Crimson Protectors

it seems it is not loading up on all the battles I am trying to do atm I just tried 10-1 and it stopped loading at 99%

yeah not loading the battles past 98% on the exercises either

[frosty gyro]

read one message up

[fathom meteor]

go to build section and infinite loading too and the fix assert option doesn't fix it btw

[brazen minnow]

If fix asset doesn't work try clear asset data under options-audio

[grim crescent]

Uhhhh why repair assets dossn't work

[brazen minnow]

Login to the binds on your left, entirely different issue

[frosty gyro]

its an expired login token not a broken file

[grim crescent]

Damn thanks shiet my login gold daily and comission oil

[buoyant hemlock]

Stuck

[mint zephyr]

#tech-support message

what fixed it for me

[frigid haven]

Asking in here in case it is, but.. are the Silver Archives cutscenes supposed to not be playing when unlocked? I only realized there even were scenes when I clicked on the [i] to see how many days were left just now, and found them in the Memories. That's so unusual for Azur Lane, it's certainly not intuitive.

[weary totem]

[faint jackal]

Azur Lane seems to be functioning properly for the most part, however for me the game appears to crash whenever I would have gotten a mobile notification alert (such as a completed commission, research, or Skill training etc.). and instead, I do not actually get any alerts since the last update.
In summary:
-I don't get anymore mobile notifications
-and whenever I would have gotten a notification the game simply closes itself

[brazen minnow]

Its known

[tiny heron]

In IOS

Construction/Build has infinite loading screen

And loading screen before battle in OPSiren always stuck at 99.37%

[modern walrus]

notifications stop working on android after the update

tried reinstalling and still doesn't work

[tiny heron]

Lol, mandatory update is full of bugs

[frosty gyro]

@tiny heron #tech-support message please do this solution thank you

@modern walrus its a known bug

[fossil bobcat]

Boss fleet just didn’t show up

[eager topaz]

has anyone have any trouble accessing the build ship tab? I keep getting an infinite load screen every time i touch it

[buoyant hemlock]

Same

[frosty gyro]

@buoyant hemlock @eager topaz try this #tech-support message

read above your message, thank you

[vocal ether]

hi i cant start any fight basically everytime i press attack it loads but alsways stop at 99.5 pecent

[frosty gyro]

(read above)

[green ridge]

Hi, one of my guild member lost his yostar account after he used the " repair asset" option. Apparently his FB/Twitter also got unlinked and now he can't get back to the game. May I know who can he pm for help or its only through email?

[small knot]

Couldn't he just link his FB/Twitter to the game again and be fine?

[green ridge]

Hi, I mentioned that he tried to link with his FB/Twitter but the data was lost too

He's sure that he choose the correct server when login in.

[small knot]

Oh. Well, probably will have to email customer support to help with that.

/support

[buoyant hemlock]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[brazen minnow]

Did he use the server search button to check for profiles?

(Then again of your guild buddy he has to be on your server, so did you ask if he logged in in the server YOU use)

[brazen minnow]

Yes, but if got a gem each time I heard that and they logged in the wrong place, I could upgrade my dock

[reef mantle]

was this brought up?

[red bear]

It happens when I'm in Operation Siren

[small knot]

You referring to the "Until 5/26" part?

[reef mantle]

yep

is that normal?

[small knot]

Yes, because that's when the last mission unlocks.

[reef mantle]

ah I see

so we have a month to complete them

[unkempt bison]

Im stuck in loading screen when i try to battle in operation siren

[drowsy coyote]

My azuma gone lol

All my UR ship is gone

Shinano, Sandy, Warspite have the same issue

[digital torrent]

Whenever I load into a game it’s stuck at this

[obtuse bobcat]

Another weird bug

[drowsy coyote]

Oh wow, I thought I was the only one

[digital torrent]

[drowsy coyote]

Same thing with in OS and regular chapter

[forest timber]

Is anyone else not getting notifications for things like commissions and skill progress

[brazen minnow]

Its bugged atm

[forest timber]

Ok was wondering because i missed out on a few commissions

[stray wraith]

I haven’t been able to run games? I’ve exited out and restarted a lot of times and it no gameplay will run, gets to almost 100 on the loading screen and pauses. I haven’t been able to do my guild missions or anything.

[unique sinew]

Same

[stray wraith]

Me too!

[digital torrent]

We better get apolagems man, I’m losing out on my dailies

[stray wraith]

I can do the auto dailies but not actual games

[amber venture]

look at the pinned post in #tech-support, it fixed the issue for me

[past scaffold]

is the not getting notification problem fixeble or do we need to wait for update ?

[faint gale]

waiting

[drowsy coyote]

Still can’t play. 99.28% bruh

[faint gale]

or if you are able to downgrade app to previous version that should do it (disable auto updates for the future perhaps?)

[bold oar]

heyaa ~ .. it's me again.. still no word and or news about push notif bug??..

[unreal blaze]

Guys you have problem with match loading?

[faint gale]

almost everyone who updated app recently in their app store has this problem, wait for fix

[plucky fern]

Is anyone else having push notifications not coming?

[faint gale]

yes, everyone

[white stone]

OK, so I've been going through the U-47 storyline. Since she's one of my three main big ones with full affection, I thought I was gonna go through that one quickly enough, but step 5 tells me to "complete 3 daily challenges with U47 in the fleet", which makes no sense since the submarine "dailys" are basically twice per week (reset Monday.)

[faint gale]

do sos

it's wrong text

[white stone]

I had forgotten what I did on my earlier submarine stories, but... aha.

[faint gale]

they know about it already

[white stone]

I was about to ask.

On that note, is the Hammann story also still wrong in that you have to upgrade equipment ten times instead of ships?

Unlike... well, any other of the ship stories as far as I can tell?

[full fiber]

Hi all, my loading screen is forever on 99.37% whenever i go for any map or operation siren 😂

Tried restarting the app/ repairing the asset. Doesnt change anything

[faint gale]

yeah it's known, just scroll up a bit and see 3818581238050 other people reporting the same thing, we can only wait

[velvet tide]

Apologems??

[agile shale]

fr same

[buoyant hemlock]

I know its known, but still...97% BRUH I CAN'T GET MEE CUBES

[faint gale]

nothing you can do, unless you can downgrade app to previous version which has no issues (no idea why they can't redistribute old version, idk the process so maybe it's not that easy)

[buoyant hemlock]

Probably but oh well, maintence for 24 hours here i come (hopefully lower)

[faint gale]

no need for it, issue is with app not servers

[buoyant hemlock]

Ok, thats a relief

[velvet tide]

Secretary also vanishes

[buoyant hemlock]

I choose a character from my dock and they disappear as well

[faint gale]

you can try that if you haven't already https://discordapp.com/channels/456397991847395339/474210478311211029/844976761175146522
but it's not guaranteed to fix it

[tulip coral]

Anyone getting the loading screen staying still at 99%?

[tidal cobalt]

The voice line and text for when my fleet is defeated dont match up?

[jovial vapor]

Yeah i cant sortie at all because the progress bar is stuck at 98%. Also i cant access anything in the build tab. I cant get to the medal exchange or the retirement tabs

[red bear]

Bug on the background in UR and SR ships

[upbeat root]

does not advance

[strange trail]

oh, did you also get the CV siren bug with the kill mission completion interrupting weak point discovery?

[quaint trench]

I’m getting a similar issue. I managed to get into battle a few times in op siren, but then when I went to 11-4, my game won’t go to the loading screen and my sub fleet moved to attack the 2* mob fleet but nothing happened.

Unable to view Sirius on Home Screen too.

I unslotted her and my other secretaries work fine but Sirius doesn’t for whatever reason.

Unable to view various ships in dock, appears to be random.

Also getting the freeze on 98% requiring closure of app and restart.

[slender smelt]

This occur me too and i have freeze scren in ship views. The first thing i fixed clear the asset but the second still persist

[quaint trench]

I’ll give the devs some time to fix as I’d rather not have to download all the assets again on my connection. Time to play the waiting game.

[quaint trench]

Ok, issue resolved after repair of game files (approx 650Mb had to be downloaded to fix).

[frosty gyro]

this is simply not true and entirely false, the solution has been written twice in #known-bugs and we have been redirecting users to the message to fix it all day

please do not spread false information especially about a critical bug that has users unable to play the game, thank you

[faint gale]

idk I've seen people complaining that it does nothing, sorry, directed them later to it too

maybe they did it incorrectly, apologies

[frosty gyro]

they arent reading and keep doing just the first solution which doesnt help everyone, the second one is a guaranteed fix and if it doesn’t help then they are doing something wrong yes

just redirect users to the second one since it will help 100% (clear assets instead)

[faint gale]

this is the TRUE SOLUTION? https://discordapp.com/channels/456397991847395339/474210478311211029/845200127345688578

[frosty gyro]

#tech-support message this one is a better one since it has an image and is more detailed

[faint gale]

alright, will do

[thick sparrow]

Is anyone else permanently stuck in loading screen when trying to load into battle?

[frosty gyro]

go to the link posted right above you

[thick sparrow]

ty

[crystal thistle]

Hey where do I find the solutions to the current game break where the loading screen gets stuck?

[frosty gyro]

#tech-support message

[brazen minnow]

The fix doesn't fix notifications. Downgrading would... but I don't think that is possible :/

[alpine idol]

Downgrading is possible on Android if you can find a copy of the older APK

[frosty gyro]

there is no fix for notifications, its a known bug and staff are on it

as stated in #known-bugs #known-bugs message thank you

[brazen minnow]

It worked fine before the appstore update though, that's what we're saying (and still does for those who didn't update)

[quasi urchin]

So I am trying to load a map but I am getting stuck. it gets stuck at the 99% mark

it was working fine yesterday but I was trying to do my dailies

I just get stuck here. No matter what normal map I choose

[frosty gyro]

#tech-support message try this

[dense mantle]

I am nearing 1k in oil lost due to these crashes mid game, is it possible for us to be compensated with oil at least after this whole ordeal?

[frosty gyro]

@dense mantle turn off notifications and you will stop crashing for now

[dense mantle]

I had all these turned off and I had also disallowed Azur Lane from sending notifications through my phone settings but I still crashed. Did I turn off the wrong settings?

[winter sail]

Just had a strange bug where it said a commission was complete, wouldn't let me claim it. Reloaded the game and it had said there were 3 minutes left on it still

[junior cosmos]

Same as me i cant play

[frosty gyro]

did you try the solution they were given?

please do that instead of flooding our channel with the same reported issue, thank you

[buoyant hemlock]

i regret uninstalling the game becuz of that bug and now im starting over lol

[analog jasper]

I already “fixed” assets and some of my ships are still missing...

[placid lance]

Princeton skin
The background is visible

[cunning rain]

My notification disappear totally

[daring glacier]

I can not play exercise pvp loading screen stopped at 98%

[strange trail]

And that is why you link your account before you do that

[frosty gyro]

please report it to belfast

@daring glacier @analog jasper please do this #tech-support message

[chrome kraken]

Redmi Note 9 not loading battle,repair of the date did.

[radiant umbra]

So I'm not the only one having this trouble

https://youtu.be/kIYASXZeTNY

I'm not able to play by the way

[elfin falcon]

Jupiter MIA for me

iOS version

[bold oar]

excuse me, any ETA when push notif will be fixed ??

[somber abyss]

It seems that U-47's questline may be bugged... I send her into dailies already, both auto and manual for no visible progress.

Either that or the quest description is wrong somehow

[magic mesa]

I can't play it's just stuck Thier.

[frosty gyro]

please do this #tech-support message @magic mesa

[magic mesa]

K

[inner axle]

I'd assume the Supply Line doesn't count as one of the Dailies as you can only attempt it two times per week.

[outer nimbus]

My internet is fine and everything is OK except the build section where it just keep loading

[somber abyss]

But, if you consider Supply Line is THE ONLY "DAILY" you can do with submarines...

[sand mirage]

Pls fix this

[buoyant hemlock]

I did before i reinstalled the game

but whenever i try to login through yoshtar or twitter there seems to be an error

just login and its working now

i can see my secretary character and no more invisibility bug thing goin' on around here after i reinstalled my game

and it's not stuck at 98% anymore whenever i try playing in campaign

[orchid moss]

The game restarts by itself randomly when fighting an enemy.

[buoyant hemlock]

It's stuck at the loading i can't play hard mode 3-4

ill try deleting and reinstalling

hopefully it works so it wont ruin the event for me

[whole rain]

I pushed "Repair Assets" and did everything was asked, but my Oklahoma is not back

[inner axle]

Oh, you're totally right.
I just rechecked your screenshot and I'm pretty confident that it's not showing progress because it's "0/1" (while in reality it's most likely "2/3"). Most likely it will simply go to "1/1" once you do your 3rd daily.
Don't know why, but Azur Lane seems to consider triplets/the whole mission as "one" on the progress bar.

[grave burrow]

yeah i experience the same issue where im stuck at the loading screen

[peak drift]

Guys, am i the only one who did not receive mission complete notification?

I already reinstalled le app and nothing happened

[frosty gyro]

@whole rain @grave burrow please do this to fix the issue #tech-support message

[timid mesa]

The loading of the game resets and starts over again with the logos as an endless loop.

[wintry beacon]

Anyone having issues that my game is supper broken always crashing when I close and the app close when I open it crash

S10E

[mild mulch]

Having issues with 13-4 auto this always happens before boss (taiho)

Stuck at 98.46%

[frosty gyro]

please follow these steps to fix it #tech-support message @mild mulch

@wintry beacon its a known issue

[wintry beacon]

@frosty gyro thx

[brazen minnow]

Its "Do an SOS mission"

[strange trail]

description's wrong, she wants you to clear an SOS with her

[frosty gyro]

someone already helped, no need to repeat to the same person for the sake of keeping the channel clean @strange trail

[strange trail]

yeah, saw that once I scrolled down

[rancid mountain]

Battle charge stop at that level

And can't enter in battle

[frosty gyro]

@rancid mountain try this #tech-support message

[open ibex]

I am using iPhone 12 and I was doing the Ash battle to complete 3/3 daily. This screen has been stuck for 5+ minute or more. When I reopen it. I see it is 2/3 ash battle and it still continue again. It still stuck too. 98.75%

[frosty gyro]

read above

[long latch]

none of my boats can be seen

It does not matter which boat puts or opens, neither is seen

[frosty gyro]

try clearing assets located in settings under audio @long latch

[long latch]

I just did it and nothing

[frosty gyro]

its a guaranteed fix so I believe you may have done something wrong, after clearing the assets try repairing the game files instead of clearing

[long latch]

I'm going to reinstall the game, let's see

[strange trail]

make sure you have linked your account, first

[long latch]

I've had the account linked for 2 years
Thanks also

[brazen minnow]

U-47 now reads "Complete a rescue mission". Should add SOS since I doubt people otherwise know what this rescue mission thing is...

[manic rover]

The app has "restarted" when completing a commission. It is updated (including the Google Store update), I have checked the assets previously as well.

[bold oar]

heyaa~.. i just got hotfix around 30-35MB.. is that for push notif bug??

[buoyant hemlock]

Anyone else still not getting their in game notifications? Repaired assets and downloaded the update too

[brazen minnow]

Its still broken

[manic rover]

Me

[pulsar mauve]

Anyone has crashes

I have been crashing non stop ever since todays hotfix

[grand citrus]

Jup same. Thought at first it was a one time thing but with the time it got more and more.

[remote mountain]

Yeah, me too. Its annoying

[past pagoda]

Mine crashes if I keep notifications on, there not working anyways. I was talking with support and they said to just keep it off till they say something.

[pulsar mauve]

Thx I'll give it a try

[faint gale]

@worthy sky #tech-support message

[wintry beacon]

@frosty gyro still happening

Open the game then crash instead I think it just a samsung 10 thing

[frosty gyro]

well its a known bug

[buoyant hemlock]

I don't get notifications when my commission finish

Although i check everything saying that shows notifications but never pops out

[frosty gyro]

its a known bug

[buoyant hemlock]

is been like this for 42 hours

Any idea to fix?

[frosty gyro]

it is.. a known bug

we have no eta on the fix

[buoyant hemlock]

whats eta?

[daring jay]

estimated time of arrival

so basically when something comes out (like a patch that fixes it)

[wintry beacon]

Yea my phone stop notification me after the update broke everything

[frosty gyro]

we know, you have come into the channel and told us multiple times

please refrain from telling us over and over

we are aware its a bug and staff are aware too

[manic rover]

Apparently the problem is the non mandatory Google Play Store update.

[wary adder]

How about game crashing on samsung 10

Is it a known bug

[frosty gyro]

#known-bugs (spoiler, yes)

[warped sandal]

/feedback

\feedback

I have a bug but fuck off trying to figure out how the report bot works

Ryuujou is never selected for commissions

I manually leveled her to 77 but auto select ignores her

She is not in a fleet

[worn niche]

I get stuck on the loading screen when trying to do exercises. Repaired assets but the same thing is still happening

[green sky]

stuck on exercise after updating the app through play store. playing on android.

[brazen minnow]

@warped sandal Not a bug. 90% likely she's in a Hard Mode fleet

[stiff sparrow]

I got stuck on exercise too

[hazy halo]

Same here brotha

[frosty gyro]

@hazy halo @green sky @worn niche #tech-support message

[hazy halo]

Aight

[strange trail]

It's !, which you could easily see if you looked at Belbot on the right side

[haughty python]

My game stucks at 98

[frosty gyro]

#tech-support message

[green sky]

solved thanks

[dull star]

Whole games gone tits up.

[patent ether]

Guys help.. Whenever i go to the build tab it always go loading like this.. I restarted it 3 times and still not working

[strange trail]

#tech-support message

oops, thought I'd accidentally replied to the wrong person

[prisma shore]

Good day. I would like to report a concern with the game. Mine just restarts randomly back to the Yostar Manjuu screen after going black.

[dull star]

@strange trail repair didnt fully fix everything. Ships still missing.

[hollow sand]

i have only cleared 3 siren strongholds this month and there's no more strongholds appearing.Help!

Edit: I cleared my 3 rd stronghold about more than 10 days ago.

[strange trail]

is the stronghold hidden underneath a map or a siren?

[hollow sand]

Yes i didn't notice because i didn't play last month and lost track of it

[frosty gyro]

you need to clear assets and repair, not just one