#bug-reports
1 messages · Page 152 of 1
Apparently
Y I can't collect the mkIII buliim
or just check #known-bugs before reporting something please
Oh sorry
Lol wanted to Report it too
#metoo
No URins for y'all bad commanders
already got the 30k evt pt bulin and the 4k cores one... juz the banner one left
Same as the others, can't collect the bulin T_T
please, dont.
Has this been reported yet 
@steep adder It was mentioned here, but no official report to Belfast has been done afaik.
Same Bulin bug as all above here
The adrenaline refrain them from
Imagine u got a bug and ur persuaded that ur the first to got it

please just check #known-bugs before reporting something, no need for discussion about it
Yep I think some people will post mor bullin bug today ^^ sadly
bruh when fix incoming? lmfao
Maybe tomorrow maybe in 30min only God know

@old quartz did u just report for the 638290044883time the bulin bug ?
U dare report this bug ?



apoloURbulin lets go!
Yeah dev working on it
Dunno if anyone has this issue but there was this odd flicker or zoom out(?) for Kashino's skin near the end of the "log in" and "return to port" animation.
I already said it before, but since they're fixing Hermione's live2d, I assume that would be the case for this one, later on.
Oh thanks
Ok I did not even notice that.

You all report about the ur bullin bug while me how bout my gold bullin y I can't still use it
🙃🙃
It confused me too. Apparently you can't see copies of bulins, but they're still usable.
seems like a lot of player report bulin bug
I dont think they're clicking that lol
i though bulin level 2 cannot be used for LB?
bulin that leveled can still be used, just tick the LV > 1 at the top right corner
still can't collect bulin after the update just now, all missions completed, collect button is greyed out
Same here, I restarted, downloaded 28 mb update, but nothing
still no bulin for me
same 
+1
Downloaded patch still no bulin
Really, game update and still bugged?
For me I got it
your input is not needed
click the Lv>1 at the top right corner
@broken plaza here
See fudging hell
I was suppose to lb belfap
scherzo of iron blood
Ok
Wait imma show you the pic
or unlock your purin
I do hope that I don't need to contact the "support" for the burin problem
Devs are working on it, so no point
or unlock your purin
@broken plaza wait wdym
I bought the gold bullin in the merit store
but their fix didn't fix it, just wanna make sure they're aware of that
Just send one burin for everyone in mail, problem solved
Some managed to get it so probably not an option
@tulip beacon I’d like to add that if you are directing that one message to the user who said they were able to collect their burin, their input is as important as yours
it's fixed for some but not the others
they're aware
If it can't help to fix my gold bullin is ok
thanks for understanding
@lunar moat click your gold bulin and check if she's locked
you can notice a padlock icon on the lvl 2 gold bulin since i locked it
staff are working on it still, theres not a need to troubleshoot on our ends 
also check if she's in any fleets
Or maybe she is in a fleet, or in a hard-level fleet
So I'm not allowed to discuss this bug anywhere on the server? It is already nonallowed in general
what exactly you plan to discuss?
staff are working on it, theres no need for further discussion
bug exists, it's known
I'll look forwards to the Kashino's live2d fix, good luck for the staff, I suppose.
Its my first time visiting this section. Im not sure whether if this issue has been reported.
When I go to dock and sort out my filter for enhanceable ships, was it made to freeze up for 1 or 2 seconds before sorting up? I find it a bit annoying srry
you can notice a padlock icon on the lvl 2 gold bulin since i locked it
@broken plaza here
Still
Oh btw guys the ur bullins r ok now
So back to my freaking problem
click the unlock button @lunar moat
I think she is in a fleet, but not in a normal fleet, maybe in a hard mode fleet
It happened to me too
I think she is in a fleet, but not in a normal fleet, maybe in a hard mode fleet
@lone pond wdym
Yeh I use my gold bullin for the mission😅
Check hard mode maps, that fleets are hidden
click the unlock button
@broken plaza oh wait a sec lemme try
I press all the buttons
It doesn't work
any1 can claim bullin mk3 ?
no, known issue
kk
after some time and multiple game launches, i've collect my URin
ah after the 20MB update I was able to collect my URin. 
thanks. immediately gave her Shinano as fodder. Appreciate the fast fix
Still not fixed for me after multiple restarts etc
I also still can't collect the URin after the update
me too
Still can't?
Have you restarted the game and tried?
Yup just did again to confirm
Gave me your UID please
OK thanks
no thank you
same trouble, if you need my ID 339403907
same here, UID 70604215
@smoky trench can you try again now?
@buoyant hemlock @covert mason You two, now please try to collect the Bulin
thank you very much!
I have the same problem, UID is 69820428
@exotic minnow @proper nimbus try again
Worked, thanks for the help
3,correct
Worked, thanks!
Still can't claim it either, UID 203572086
You need to close the game and wait for about 10 minutes
Then you can collect it.
i still cant claim too, uid is 339086565
Add me to that list, please. Tried on same account with two different devices. 204374376
Dev is still checking, we can not fix it manually for eveyone

Fair enough, thanks 
Go offline for about 10 mins, and it should be fixed itself.
Certainly get the patch is the first step.
How is it now everyone?
Fixed tyvm
fixed, thanks a lot
Got it, thanks a ton! 
And others?
Finally fixed
Ya she has no skill
Comfirmed with dev
She has no skill
@calm finch Comfirmed with dev this is not normal, forget what I said
Installed the patch but still cant collect it
Am I missing anything or do you need something more than the missions?
maybe collect all the rewards beforehand ?
I don't have the mission
also this
I am unable to use one of my prototype bulins that I leveled up for the Bulin Support plan I've tried to enable the "lv > 1" button but it doesn't show up is this a known replicatable issue or just me
@scenic scroll could they be in one of your fleets? since i remember someone had the same issue a few days ago
also nice profile pic
I am glad I remembered what stage I did it for since I did it in hard mode, that was the issue thanks @daring jay
In the manjuu chronicles minigame, I encountered a combat node that caused a fight with the siren "Omitter". Omitter did not fire any shots during the battle, she just moved around. iPhone 8+, iOS 13.7.
Probably intentional.
Surely this is a fleet requirement bug. I've been experiencing it on world 7 hard and in the latter stages of the event, who knows where else it could be. But taking illustrious out of the comp shouldnt drop my fleet 1000 torp. I have tested multiple ships (slotting in and out saratoga also changed the TRP by 1000), in multiple fleets, on multiple stages. Sometimes it happens, sometimes it doesnt. Had the same situation with monarch on the event's HT6 and the AVI requirement. I checked every boats skills and there's nothing that should be changing. And you know, lusty doesnt have torps, monarch doesnt have AVI, ect.
this is not a bug lol
removing carrier from your first fleet makes that fleet unable to be formed, since you dont have the required backline
thus the frontline stats are all removed too
To make a fleet with ship type restriction of individual slot, obviously ya need to sort in ships accordingly
you can make do with only fullfilling only one restricted slot at backline, and only one restricted slot at frontline
if ya failed to fill in any restricted slot for backline or frontline, the fleet is considered failed to form, thus the stat of that whole fleet will not be taken into account
Failed to fill in atleast one restricted slot of backline:
Failed to fill in atleast one restricted slot of frontline
if they need a detailed explanation they can go and ask in #gameplay-help 
i will delete if these are clogging the channel
Well the Kashino bug is still there, with the chafing in the log in and return to port animation, as well as the shoulder being broken.
Still look forwards on fixing that.
we've still no formal report for the broken shoulder
since you've brought it up some times, can you please report it formally? a screenshot in the report would also be helpful
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
Well I just recorded the animation issue, so theres that.
And I did report it.
Well report the shoulder issue
I did state it was already reported
there was no attachment though, so I will go ahead and add your video to the original card
Sorry about that, well at least it has proof now.
@frosty gyro can u also update the taihou card please
@oak epoch I had the exact same bug I forgot which ship but it just duplicates a bunch of them. Fixes itself somehow too.
Never really noticed this before on other ships but shinano has different expressions when limit breaking and enhancing
Tho idk if this is intentional or not
LOL
P I N K
Bulin Support Plan MKIII bug problem happen eh?
i already all battle event clear the same but can't in problem seriously
Does ht6 cast shinano's ability on it even though you dont have her in your fleets? if not then my shinano casts her ability from my dock
Correct
ok good just checking 
I haven't used Shinano once, but every run of HT6 had "her" barrage -- it's just a story map thing
thought i was going stir crazy
i had her in my fleet at once point so i thought it was a lingering bug 
i already all battle event clear the same but can't in problem seriously
@sand wind It's entirely possible you jut weren't doing enough dailies
yeah all 9/9 were done
did you forget an entire sunday?
Because many people were able to claim the bulin today
i think guess
the only reason your miss 3/3 on all of them is a sunday miss 
Okay soon
Cleared all furni this one still stuck in there, already restarted the game
For months the monthly login has opened at 8:00 a.m. but there is still nothing. The login reward is only given when it opens again at 09:00. It would be really great if this bug was finally fixed!
What? You mean... daylight saving time shifted login time?
i didn't receive reward after doing the puzzles, any idea how to get that?
Which puzzles? Chronicles just rewards per node. The match 3 is gold or cat boxes.
match 3
@brazen minnow No! Every day the monthly login opens at 8:00 a.m., but where there is nothing. Then it opens again normally at 9:00 a.m. Please finally fix it, it sucks!
Hmm, no more reaction ... great 👍
I got nothing, so I am leaving it for the actual techmods, who might know.
😓
Server reset is at 12AM (UTC -7). Whatever local time that is for you wherever you live is the time you should get login rewards. The only reason the server reset time will ever "change" now is if you live in an area that observes Daylight Saving Time.
Okay, so in Germany I have to live with the monthly login opening automatically twice a day. Yostar makes things a little too easy for himself!
Never had it open twice for me
Every day for months with me twice a day in Germany, 1x 8:00 a.m. in the morning (without a login item) and again 9:00 a.m. in the morning (with a login item).
Dutchie here, it doesn't do that for me neither. So its not simply DST in Europe.
the monthly login may show at 11pm server time
but that does not mean its actually resetting, its been like that forever
it is not a bug
Sounds like a bug to me, doesn't matter how long it has been acting up.
not a bug
reported in past
is the same on cn and jp client
if thats changed though then.. 
@frosty gyro Thanks for the answer. It's ok but for me it's more of a bug. Anyway, it just keeps bothering me (the bug).
Cattery says +9 but there's only 1 building. I've seen another person having this same problem
@tribal yarrow That means you still have 9 places free when 1 is in training! It's completely correct!
There seems to be a disagreement here anyway, what is a bug and what is not! 🤣 😅
Nice Team 🤭
it is not a bug
@frosty gyro
Sounds like a bug to me, doesn't matter how long it has been acting up.
@brazen minnow
not a bug
@frosty gyro
And yet it's a bug!
I see the bug 1x every day at 8:00 a.m. and 1x at 9:00 a.m. 😉
okay 
Fortunately I don't suffer this "feature". And I am just a lowly Wiki contributor so I don't get the 'team' part.
yes, hassat is not in feedback team
while it is a “disagreement” it is not a display of poor communication between team members 
🤔
Yesterday someone said Kashino's skin have a bug but if you look at it carefully it is her hair acessories covered a part of her shoulder.
I'll look forwards to the Kashino's live2d fix, good luck for the staff, I suppose.
@snow swift this one.
I'll submit a report for it, but it seems on her new skin Baltimore's special touch line isn't currently voiced
Did not receive maintenance compensation email. Mailbox not full. Anyone else having this issue?
Ok, just got the email now.
I have this bullin and i cant limit break shinano no matter if its locked or not
check level 1 filter
it doesnt show up
+1, i have a level 7 yellow bulim and it doesn't show up to limit break my enterprise
i did the filters, ship isnt locked or on any commission
if bulin is currently in a fleet, it can't be selected
its not in any fleet
I know this is really minor but Haruna's new skin is super off-centre, it's more centred when the background objects are disabled though
Hm...could just be an oversight. Please do report though just to be sure 
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
aight
What is this hack? Are you completely crazy there? This skin is broken.
If you think this cost is 1200 gems, at least screw it.
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
Haruna is off centre
Nice flex, also already reported
baltimore special touch has no voice
It's an extrange animation, there are more than this one
Don't see it reported- The unique BG works, but the actual BG doesn't unless Unique is off. If that makes any sense.
even though lil renown is now voiced, her CV box is still " - "
I'm unable to fight with my fleets or to collect any finished build
This message appears
do you have enough dock slots?
try restarting your game
Desync issue to the game server. A restart of the application should fix those error message and fix your dock count. That msg means your dock is full. It's just not showing the correct amount
maybe desync and game doesn't read it properly
i know if its going to be a bug or not, but it's a little rare the factions xd.
sanrui animations are very badly done
cant limit break shinano with the lvl 11 bullin
ive checked everywhere shes not in any fleet/hard stage
Is Shinano herself sortied?
I can’t even see Saint Louis, she killed my game lmao
you aren't missing out on anything good
@manic halo Run file check in settings
Can I get there before logging in lol
you can do it before logging in
button is available on login screen
Thanks
@viral cloud please uncheck the lv 1 box so your lv 11 bulin can be seen
Please double check the hard mode fleet,including the hard mode for event and war archives@viral cloud
Is shinano missing her ears in her chibi on purpose?
Ideally, it's a bug. It's been reported to be looked into 
I might sound stupid but i think Noshiro's skin special touch is bugged, i cannot trigger the line lol
@primal creek Got confirmation that it is actually intended. Her ears appear in her animation in the dorm
I don't think shinano skin is a bug
someone broke into my house! I dont have or even know who is that

It's meant to be
Not bug, her ear is meant to be missing
someone broke into my house! I dont have or even know who is that
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@hollow swift did u turn on visitor chibi in dorm
if u did then prob someone just visited it recently
where can I find that setting?
bcs i just restart the game and waiting, its still there ._.
Do someone knows what to do if I get the failed to update file 5 error?
Looks like some of the animation/voice lines of baltimore skin are buged:
1: at Main 1 her animation plays and start to talk but without text and sound and after that a second animation start where she talked with text.
2: at special there is animation and text but no voice.
Is it already reported or did i have to make a ticket?
it was reported already
but thats ok
i mean not animation, just the fact you msged here
the trading license doesnt show the remaining days in gem shop...
locked?
check that its not in a fleet
hard mode, secretary, dorm, all things that you can place ships in
No fleet, no dorm, no exe, no comm
check hard mode, each chapter has a saved fleet
you definitely used it to be able to level it up, so it should be in some fleet somewhere
np, they should really change that all ships show up and it auto removes from fleets
is that new Baltimore skin is bugged and freeze the game?
Surcouf's and Balti's L2D skins aren't loading and when I switch windows (dock, build, mission etc.) it gets stuck with "loading".
Ibuki's L2D is working though and Surcouf's was fine yesterday
Note: these are rented skins
me too I think it's bugged and prevent commander from playing because it stuck in loading
not sure if it is a bug or not but you can't move your controller using mouse connected with usb otg on my phone, you can do anything else though.
Apparently I can't select my completed research.
Relaunch fixed it
But strange nonetheless
Is this a known bug? Biscuit not gaining exp...? I scrolled through the reports a bit didn’t see but i dunno how old it is.
she probably has 3m xp stored
Oh? It limits it? Hrmm... so she will be useless for odin.... ty
Hello ! Idk if it's a bug or my phone who is bug (Opo neo find x2), but when I open this menu I'm blocked. I can't do anything, Ive to close and reload the game...
Not a big bug but have to close and reload the game is zzzzzz
So I want to know if it's me or the game (':
@mossy dune yeah you reach 3M exp on her. Go on your dock, click on Bisko and check her exp
The game keeps showing me network error
#tech-support @craggy oar
@left kiln 10 points means the Manjuu chronicle quest or plaza mayerials task. Completed both?
Its ok now, ive done, but rhanks for answering :)
@buoyant hemlock That's just the debug log mode. Press "Hide" at the top left there to get rid of it.
/logmode
How to activate debug mode :)
how you activate it
Ok. Thanks.
Remove all button for meowfficer isnt working
Still got the bug when I want to go to my menu to see comission / lecture hall and research ):
The CV wasnt updated (And she has the voice)
Any hotfix for a LUA decompression bug?
My azur lane crashes when it starts downloading the file my phone is huawei y6p
World 8-2 Hard, my fleet will not fire. Set to auto combat and nothing is firing. No guns, no torps, no planes. Exact same ships as yesterday with the exact same gear, and it was fine yesterday.
Tried switching to manual combat, still no firing. Also the timer in the top-right is not going down.
Tried backing out all the way to the dock and launched again. Still will not work.
is this new low mood alert message or just bugged?
Maybe check their moods?
i mean is, usually they show which ship has low mood right in the message
Did some more tests. 8-2 Hard is the only map that has this bug.
You guys went a little overboard with your fix. Efficiency++. Fortunately these are the only 2 instances though I also found an Anti-air gun efficiency 10% on Georgia :/
Baltimore's L2D skin wasn't shipped with special touch line?
It got removed with the latest hotfix... guess to temporarily get around the no VO.
I am aware of that kawa. Early on there is no voice, but now they reverted to default line
she shrieked a lot in other lines, oh well, that could be a "compensation" 
reverting back to the default voiced line is generally the move they do for lines that arent voiced, if there is a voice for her special touch skin, they should be adding it in soon when theyre back in office
imagine asking Minani Takahashi to go to studio for a single shrieking voice
I doubt they would do that
i assume the last one shouldnt be nagato speaking
I couldn't say if they are intentionally or not
and Richelieu asked immediately after that
is that the only juustagram post that is off?
I believe it happens with every Nagato juustagram, it was weird, intentionally
oh wait
someone else just told me its supposed to be a ref to an earlier juustagram post
where mutsu also shares nagato's account
Yeah, but still, I think Mutsu would be the one asking for ramen
Baltimores main 1 animation also wasn't fixed in the patch
Anyone else in the exploration mode have the graphic bug where in the compiler fight where she blinks in and out of existence while submerged?
expect tomorrow with new patches 
Getting a bug where my purchase of gems “completed” and my PayPal was charged as well as my App Store balance. But then I got the “please be patient while we deliver your items” message only for it to never come through and tell me the purchase failed.
Any advice?
If you were charged, please do contact customer support for AL and they'll be able to get your items for you
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
contact options for support
Ty friend
Baltimore’s new L2D crashes my game when I switched to it,
please try a l2d file repair at the start screen in the top right
Anyone seen this issue before? The event name weirdly does not match
It's a known bug
@frosty gyro it worked, thank ya 🙂
Hi, I somehow have 7 ships in my dorm with 6 slots. The 7th ship is Kashino who is not actually in the dorm, and I can't interact with her either. This is happening across both my Android device and iPad.
after update azur lane my game so lagging it happen with my 2 device
And my friend have same issue like me
I noticed this lag too after justagram messages, before this I haven't noticed any lag issue
@tawdry solar There's a functionality in the game where friends' secretaries can visit your dorm. Used to be that they would have a nameplate over their head, but that part got changed (intentionally or not) as part of the patch last week
Suffice it to say, it's no bug, but doesn't impact anything on your end
Ah you're right. If I turn off friend secretary, she disappears. Thanks!
Is this considered as a bug? Cant login to the game after i tried to backup my game
Don't know this count as a bug but the VA names are not listed.
Oscar's skill cannot be upgraded to level 3. I have fed her 2 duplicates (probably even more) already and her skill level is stuck at level 2 and will not increase. This persists even after a restart.
It takes 1 copy to go from level 1 to level 2. It takes 3 additional copies to go from 2 to 3.
Yes, I am aware. I thought I was somehow misremembering the first time, however, the second time, I checked before enhancing her (level 2), enhanced her, and she was still at level 2.
When you go to the cat's enhance screen, what does it show for the individual talent XP?
Is it possible you've only given 3 dupes total? Because my Oscar has that talent at level 3
It takes 1 copy to go from level 1 to level 2. It takes 3 additional copies to go from 2 to 3.
Sorry, I misread this.
Is it possible you've only given 3 dupes total? Because my Oscar has that talent at level 3
That might be the case.
Yup, I gave her another duplicate and that was indeed the case. I apologize for the trouble.
I was under the misconception that it only required 1 for each level.
https://trello.com/c/uDUof7UV/1346-taihou-l2d-chest-animation-missing-a-movement-axis?menu=filter&filter=taihou can anyone reactivate this card pls? i sent videos to show its not fixed yet
User Info: 270726894
System Info: All
Frequency: Guaranteed. It always happens no matter what
Perceived Severity: Medium issue that noticeably affects the game experience but can be ignored (e.g., animations not playing correctly)
How to Reproduce: Touch an...
iOS, Medium, Popular
this is a problem that occurs fairly frequently for me
i log into the game do some things, exit out the app for a bit, get a notification that a commission is done, reopen the app (not close it), but when i try to click the "complete" button on the commissions it doesn't work.
the state that the game is in allows me to open menus but doesn't allow me to actually use any functioning buttons
the quickest way to get around it is to close the app and reopen it to which the complete button actually does what its suppose to
i don't have a video but i'll be sure to record it next time
The game goes through a period where it fails to sync up properly with servers, which results in the game softlocking. In my own personal observations, this happens most often right after updates. Doing a quick logout/login usually gets me a Network Error over and over, so the only surefire way to get around is just to restart the app.
And then the process usually repeats itself when something else finishes.
makes sense, but still a bug of sorts
currently having network error too, though I will run more tests
Same login problem in Lexington
try closing and opening the app again @mossy cloud
Did that twice already 
then i guess you got a free 3 hrs
should prob still submit a bug report tho
why can't I complete this task?
still got the problem of beeing loock on the comissions/lectur hall screen/reasearch and ive to close the game and reload it. and like same for pull, i cant finish my build, i have the animation but it doesnt show the ship
- as far as i know only this skin has the issue
- loads forever
- if baltimore is on main menu when i start up the game then this will be the issue and ill have to restart the game again
please do a l2d file repair 
I can not log in
@lone pond Same here
Shouldn’t this be akashi and not sazanami?
I am unsure where to put this, but Azuma can equip torpedo items.
It says that I have no mails but up in the corner says 14/100
happened after enchanting with a hermese on my entrrprise
i don't know if it's an error, but the lucky bag skin drop chances only sum up to 99.2% instead of 100%
For some reason I can’t limit break shinano cause only the bulin shows up in the lb screen
Is it possible you put your dupe in a hard mode fleet?
Or in one of the event map fleets?
Yeah that was it thanks

Can you not buy this Skin? Or like Old Skins Like Laffey~Bunny Clerk? Because It was in the Patch Notes
@honest sentinel it was a voice update for the skin, not it being available in shop
Fix the view of the player. However, looking up and to the right still looks bad.
after last update.... just what?....
the screen of the last received ship on build is duplicated everywhere
first time ?
yep
try use 30 fps
for two years...
if still the same then its a glitch
never had such a bug before
and I always play with 60FPS
just try it
if still persistent do repair asset
at the log in screen
at the log in screen look at the top right corner
it looks like a simple app restart should be able to fix this?
it does help fix when u restart but this one more intense
it looks like a simple app restart should be able to fix this?
Yes it works but it looks like the last update could break something in the game
well if it is one user only, it just seems like a simple error much like desync, you can try a file repair to possibly prevent it in the future though
we have not gotten reports of this
i still cant find why tho
it may be similar to the tech box issue
missing asset ?
no, just a simple error
where an app restart should fix it, its not really common though
it seems to vary based on device
android users are entirely more likely to experience one of these issues because they arent very strict with how apps can work
am using x64 Nox emulator
for emulator how many cpu and ram did use ?
no in nox performance setting
tbh ur spec is already high end but having bugs like that very rare
my advice is try run azur lane for few hours or so
if still happens
so far this has only happened the first time after 23mb patch
if it happens again i will share
try to repair asset
try lowering resolution and use direct x
well if i compre ur pc to my phone
I just don't think this is a problem in my hardware
@muted forge yes its not the hardware
after restarting the game, so far everything seems is ok yet
is this a bug
Getting Comm proccs for entering a map is normal. But that is EX fight and cost 0 oil. You could just spam enter and get comm proccs for free
That last update fixed some of her animations, but still has that weird expression when looking up or drinking.
For the past week I’ve been trying to change the “Catch-Up” PR ship focus, since Ibuki has reach the maximum of 300, but it seems like I can’t no longer change ship, it’s just stuck on Ibuki and as far as I can remember that’s the place where you change PR focus.
@cyan hazel its 300 total, not 300 for each ship
Really? Hmm, mah bad then... but that be nice to have more than just 300 though. 🤔
Just now i got on my pc that my main account was logged in another device and then when i tried aain it let me join ( this happened after i got the connection error ). Any ideas?
@glad turret that usually happens when your connection dissapears/goes from wifi to mobile data
yes, thanks but i didn't do that, maybe it just lost the signal for a sec
probably
thanks anyways
i can't solve the unable to unbind account, how can i solve it?
you cant unbind the only bind on your own, if its the only bind or a yostar account, please contact customer support and they will unbind it for you
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
ok thanks
Still need fix xd
Its stuck in the ui
Restart your game
Disappearing ears on new Shinano skin in dorm. Bug or feature?
It's intentional, because there's another animation where she drinks and that causes the ears to come back
Restart your game, and they'll be in your dock if you sort by new
ok thx
Got friend secretary in my dorm (Bismarck), but there is no friend nickname above her. I double checked my shipfus in dorm and there was no my Bismarck here....
7 Ships in dorm
it's a known bug that names aren't showing atm
@chrome pike Maybe you didn't check this?
@wild verge Nope, its checked
Hmmm, Its a bug then.
I'm about to buy some Gems and this happen.
"Invalid parameters provided to API:-------"
I don't know I should show the code or not so I censor it just in case.
Does anyone know how to fix commisions not restarting
Close the game and re-open it. It might reset.
Or sometimes it not reset, You have to do it.
Or wait longer.
Yup, if you play through server reset or log out a few minutes before server reset, you run the risk of your commissions not resetting. Usually, waiting about 10-20 minutes, then logging back in makes them reset. If that doesn't work, then you'll just have to do them.
my hard mode stages did not reset today even tho i have not done them
so im unable to do my daily mission for hardmode stages
Wtf
I dont know if its already reported but u96 does not have info whos her CV in details
I have 7 ships in my dorm, one of which is Drake which I do not have (mid-left)
do you have friend secretary dorm visits on?
I do but the name would appear on top correct?
Found a bug I can replicate pretty easy
If I drag a chibi over a piece of furniture before it loads in, they get stuck floating
Also double checked my friends lists for who has Drake, there is one but he does not have Drake with the Swimsuit skin as secretary
Just in case, I do the skin personally but not the ship
its a known bug right now that friend names arent appearing over the ship
thats why there is some confusion
Ah I see, thank you Kawa
I dont know if its good or not but essex with skin in dorms upon touch shows sortie equipment on the sides while any other Girls with skin dont idk if its allright
I can't use saved meowfficer. I re-open the game and still no change, need manually to add meowfficer in hard mode stage
Just to be sure, after contacting support team through their contact form (and not through email) their system automatically emails you this on completion but they’re still going to follow up with an actual reply to me later right?
They are, yes
Ight cool thanks

The St. Louis L2D skin is stuck after the rent period has expired, it shows in the ship info to buy from shop but still equipped.
ok i restarted the game and its unequipped, sorry
I have an issue, my azur lane app gets stuck in the loading screen and it keeps loading and loading saying that I have network error. My internet is working fine, YouTube works, google works, twitter works etc and it's on maximum speed, everything works perfectly fine and fast how it should be but azur lane app just won't let me in. I tried clearing the cache, I restarted my router a few times and my phone but nothing seems to work, it's still the same. Does anyone else have this issue or how do you fix this?
Try checking in #tech-support
my research focus is all messed up like i finished saint louis but it says that i finished monarch so i can’t put research focus on her and when i click on that button i can’t change who to focus on either
You only have a total of 300 prints
You can’t change the catch-up focus when you reach 300
yea so i’m on level 15 for monarch but it says 300/300
You only have a total of 300 prints
You can’t change the catch-up focus when you reach 300
that’s what i mean like i don’t have 300
... send a screenshot
Do you see how it says 300/300 on that last one?
mhm
That means you've earned 300 BPs total for all of the ones you've selected
click on that " i " button
So you started on Sanrui, got some for her, then switched to Monarch, who you got some more from -- but the total for both, was you got 300
Im not sure if it counts but when you buy something from akashi's store and login from another device afterwards, you cant receive what you bought. (I bought 300 gems today and still waiting for it ;-;)
i have found what i believe is an issue, today i bought the party dress lucky bag, this is my first purchase, so I'm not sure of how the full procedure works, after i clicked buy in the store, there was loading, then i got this popup without the game asking me to enter my apple id info first. It has been over 2h30 and i have not been prompted to pay nor have i received my items, i believe the microtransactions might be broken, i have tried to buy other things with real money and have gotten the same response.
it would be nice to fix the issue soon, because i really want to buy the Saint Louis L2D skin and none of my microtransactions are working
Hello, I have a bug with dreamwaker butterfly event :)
Why the rate up build is so hard?
I got 2 shinano in first two build
And after 78 build I can't get kashino...
That ship has a higher chance to get....
Why?
haha, I am so funny, I am again reporting random chance as a bug, haha
I have found what i believe is an issue, today i bought the party dress lucky bag, this is my first purchase, so I'm not sure of how the full procedure works, after i clicked buy in the store, there was loading, then i got this popup without the game asking me to enter my apple id info first. It has been over 2h30 and i have not been prompted to pay nor have i received my items, i believe the microtransactions might be broken, i have tried to buy other things with real money and have gotten the same response.
please dont just repost the same exact issue
please contact customer support I believe they have to reset the shop for you
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
they will also help get the items you are missing to your account
I just noticed your message but i have already sent a bug report, sorry about that.
i will contact tech support
they will be sure to help
thank you so much
there, support inquiry sent, thank you for the help
wait, am i supposed to respond to the bot message sent by Yostar in return ?
No
Also if you're going to be sticking around in the server, I am going to have to ask you to change your pfp to be compliant with our #rules
very well
there
has it changed ?
the good old deep fried meme
i can't see the changed profile though
Discord needs to update itself some, but I can see it's corrected. Thank you very much.
has it been reported that when selecting recommend on commissions theres a noticeable lag out?
it does it both on my cell phone and on Nox emulator
I've been noticing that for a day or two now, but wasn't sure how to bring it up since I have an older phone.
I've been noticing it myself on emu since Thursday patch as well 
I've also noticed that when I click the Like/Heart on Juustigram, it doesn't seem to respond right away. I can't tell if I'm tapping it in the wrong spot or if it's also lagging.
hedgehog mission disappears from event mission tab, but side mission tab still has it
Background issues can happen due to scrolling too fast or just general loading hiccups. A restart of the application should fix it
ah okay thanks
idk if it is known bug or not but your ship may active before they reach a certain range if you press home during the loading screen.
I cant restock food in the dorm, it just takes the food and gets rid of it
My fleet cannot attack and the timer stopped.
After i restart the game, the bug has gone
anyone on ios game crash upon starting?
@buoyant hemlock Don't try looking for consistency there. There's so many variations of writing the same stuff (and roll dice for dot or no dot).
where did it showed ?
C2
And another mob showed up on b1 or e1... can’t remember
Was weird... happened to me kinda on ht6 the other day too, where only two sirens showed up
But all the other mobs appeared
Couldn’t get it to happen again though
Happens on desyncs, and as you said restart gets them to show up
“Couldn’t make it happen again” happens again.... so this is desync too I’m assuming..... okay. Thanks 
No dash for U-555. Also more of aforementioned inconsistencies at work (dots, capitalisating, there is no norm).
Is Haruna supposed to be like this 
Word wrap is still partially broken
@young bridge It was reported before. So just waiting on staff input if it's intended or just an oversight 
@obsidian furnace Yeah, word wrapping has been a known issue for Juustagram

Seems like if the first word is longer than the top line, word wrap fails
As the game seems incapable of moving the first word after the username to the next line
EN characters have that issue of not being word wrap friendly in a way here
i don't know if it's only me but the exit button on the cattery is misplaced
Probably because the nickname and the first word do not have a space between them
so they are technically a single long word
umm i want to say that where ever i tap on Hobby's head it wont trigger the pat line :c on both normal skin and on her little idol schoolgirl
i dont know how i did this lol
How to activate debug mode :)
otherwise you can just press hide and it will go away 
oh thank you very much
Found a problem with the face in the "Rub" animation. I will now file a bug report.
see the already reported bugs, as I feel it might already be there
as there is something about her
@quick locust I already wrote a report earlier, it was about head-tracking animations
Here, a completely different problem is the "rub" animation
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
what even is the problem BTW?
and both #known-bugs
abort the bug report, it is already collected on both sides
I can add the other screenshots to the card, but the issue is still the same
what are the exact lines that the eyes and face look bad? I will specify that in the first card

@frosty gyro And mention that this happens with the "Rub" animation.
what are the other lines/animations does this face warping occur in?
Why do I think this is a different problem. The previous problem has already been resolved. And the last card can be closed.
In other animations, I did not notice any problems.
https://trello.com/c/vuEHHWZM/1173-saint-louis-l2d-skin-bad-animations-butterflies it probably falls under this then
Description: other than sanrui animations being horribly done the butterflies are wrong
shiyo got them right in the art itself (they're not blue from both sides) but then whoever was animating just made them into fantasy - blue from both sides- butterflies
would be better ...
1
Opinion, Popular
as feedback instead of a bug this time following the patch
Ok, edit this card, but then the name needs to be changed
@frosty gyro However, this card is absent from the Known bugs channel, which is why it is little known. I still think it's better to edit my old card or create a new one, then more attention will be paid to the problem.
because it is in collected feedback
An early problem was resolved so quickly because it gained popularity in a short time. I have been reporting this issue to everyone everywhere and have done many tweets. I even wrote to all my friends playing azurlane to vote.
which I guess kind of makes sense, as it is not technically a bug
yes, this one is written up as feedback now and not a bug
the first issue was fixed I believe? but the other line like this stayed, so we can only assume its intended, but it does not look good as the feedback suggests
@frosty gyro Yes, the first problem was completely fixed. I have already expressed my gratitude. However, new problem exists and needs to be fixed. From a purely technical point of view, this is a bug. According to Bug's definition, bugs also include graphical errors, in this case it is a bug of a poorly configured l2d animation. I worked as a hired tester in GFL and this a purely technical problem.
Sooo i’m looking at known bugs.... why is this set as not a bug???? Her ears are bloody missing?
B/c they appear in her dorm animation
Her animations (such as collecting dorm tokens from her) make her ears appear. Part of the design of it
They're hidden in her normal dorm chibi(for this skin). When she plays an animation, they appear. Part of the intended design of the skin
Hrm.... if you say so, wasn’t like that before. ¯_(ツ)_/¯
So... lol what your saying is my skin was bugged alwayz showing the ears and it is now fixed lol
In her party skin, the ears are hidden until an animation plays. If you put on her default skin, her dorm chibi has the ears back and are not hidden until an animation plays.
I understand what you are saying, I’m just saying it didn’t do that for me the first day when i got it.
Unfortunately can't say much for that. It was reported w/in the first hour or so after the patch come out last week (and then promptly reported back by the devs to not be a bug)
So it ideally came out that way right after the patch released
Gotcha. Just seems odd that mine kept the ears. I hadn’t looked at it after the first day I got it. But I know the game had to be updated several times
Lol
Regardless thank you for answering my question
No prob 
??
I was about to report shinano "bug"
but it seems people have already talked about it
If its intended to be like that, then I will say that she just looks weird without her ears
The shiden Kai on shinano's skill has orange window .. can that be fixed ?
Is it a bug where in pvp, the enemy cheshire's cat paws rain down from my side of the screen?
I couldn't get that great of an image but shouldn't it be going from right to left, for the enemy cheshire?
why i can't change/remove my meowfficer team?
game often freeze can't click anything after clearing 13-4 & I had to restart to fix the issue but often happened again.
Might just be a device issue. But do try restarting your device and clearing the game cache. And if that doesn't work, try a file repair from the settings menu in game
I'm using emulator only
7-1 in hard mode in save difficulty is making me take the battles instead of going directly to the boss
Did you hit the clearing mode toggle?
You can still follow those steps as best as possible as it could be a client side issue 
it was in on, i toogle it to off and on again and now is working
Can't log in after resetting game
log back in to one of your binds on the left
TY
handing in the weekly specialized core mission now if capped gives you 0 cores
would handing them in thursday give you the cores?
it should
have you ever seen the screen becoming black while watching the shop?
sounds like a tech support issue
i think it's more a bug because it happened once and didn't affect the gameplay that much
Pretty minor bug but if you move a Chibi over the pool before the dorm loads (I think?) and released them at the right time, it causes them to float forever
This is a bug that was so unexpected to me i didn’t realize it was a bug until too late and i didn’t get a screenshot, but basically, the bug is if you get an error message for a microtransaction after having entered your apple ID info, the game takes your money but doesn’t actually register you as having bought anything, so you don’t get the items, i have already asked tech support and they haven’t responded but i feel like i should point this out (the item i bought was the party dress lucky bag)
The error message i got was related to something about an invalid language
reset game
Had anyone reported a problem with the heart after patting her head on the new Ayanami l2d?, seems the particles just kind of stay there, can see them moving in before it appears as well, off to the far left.
Kind of really distracting when they're always right next to her head...it's much more obvious on a monitor, but they're still noticeable on phone as well, especially something larger like an iPad.
Any update on the Saint Louis L2D issues? I see how it currently is as a fundamental flaw - the eye is simply being warped upon rotation of the head instead of transitioning to another frame(s). Will this even be resolved? It seems as if they were attempting to achieve a too large of a range of rotation using a single frame (how Kishiyo's other L2Ds are made). Of course it would turn out this way. One potential solution would be to restrict the head movement even more with an asymmetric soft lock and elimination of the rub head expression, where she reaches for and drinks from the wine glass. With respect to the initial head orientation, have her head only be able to rotate 10 or so degrees to the left. Her right head rotation was fine. Otherwise, you would have to make it transition to a different side view frame to make it look normal.
Is this bug?.... Playing in exercise and not deal any damage on both side
There's an unmentioned ASW boost getting Kitikaze from dev level 9 to 19. Either dev levels itself (doubtful) or more likely, unlisted buff from dev level 15. Going to test a bit more before reporting... wonder if other PR got hidden asw boosts...
There's no "clearing mode" option on 13-4, is that intentional?
There's an unmentioned ASW boost getting Kitikaze from dev level 9 to 19. Either dev levels itself (doubtful) or more likely, unlisted buff from dev level 15. Going to test a bit more before reporting... wonder if other PR got hidden asw boosts...
@brazen minnow
Don’t you mean that, by chance?
There's no "clearing mode" option on 13-4, is that intentional?
@hard laurel yes
No, ASW got boosted going dev level 9 > 19, not pre- and post patch.
But nothing lists a buff.
It might also be the ASW stat is listed differently between shiptemplate of LB0 and LB1. But yeah, going to do a bit more digging, just checking if someone knew already. Theory: ASW is buffed with LMB like regular, even if other stats are moved to dev 5/15/25 making it simply an unlisted effect.
Justagram somehow make my game slow in loading and freeze abit when i open then go do some events maps
Anyone else noticing bismark not using the lines for a full iron blood fleet if you have multiple iron blood priority ships?
Fleet consists of Fredrich der GroBe, Bismark, Odin, Z46, Admiral Graf Spee and Roon.
She'll use those other lines only during boss fights.
was in the bossfight for T6, and noticed its the same in normal bossfights
Did anyone else use any special lines? It won't always be Bismarck every time.
Nope, just her unless you count skills being activated
definetly has the line show though if i replace the priority with normal IB
how do i fix the issue with the expand button not working on the wiki?
Why are you asking here? That would be for #wiki-feedback
Anyone else receiving this error?
Okay so I noticed a translation issue
Not sure if it has been pointed out yet but
This is Hanazuki's line in JP
And this is her line in EN
Definitely it can't just be "Welcome back, Commander"
It should be "Welcome back, Commander. It's nice to be back in your home port, where you feel safe at home. Wouldn't you agree?"
or something along those lines
Shinano says “this night has only just begin” instead of “just begun”, is this known?
U-96 is already voiced but they didn’t put the name of her CV
Sardegna rerun next or they forgot to update text a year ago?
pretty sure she has special touch voice line...
She does. But if you don't have her at Dev lvl 25, you can't view it in the archives
oh. i see*..
Have you tried restarting your game yet?
Kumano's skill activation prompt displays no text, happens during the bombing ship daily
Hope no bug today.
nah
just hope theres less bugs
@limber sierra
Damn I thought it was today
luckily it isnt
Dont know if its a bug or not but my backgrounds seem a little off..
@plain nimbus a file repair fixed that bug for me, some people also said restarting the game fixes it, but it didnt for me
Is it intended JP/EN doesn't get new lines for married Akashi? CN seems to...
Anyone else having the issue of the archive tab for Ariake retrofit not loading?
@brazen minnow It is intended if the new lines don't have new audio to go w/ them. JP and EN won't get new lines until they get updated audio to go along w/ them
@toxic rapids Hm...does a restart of the application change anything? Just to ask
I have restarted numerous times and it still won't load, sometimes it with get stuck loading and I have to reset anyway
Gotcha. Can you try a file repair from the settings menu in game? To check if that fixed anything?
Did a repair assets and still got the issue
Is this known? These text on Sakura Empire ships oath card
The torpedo bombers have "torpedo common"
instead of torpedo cannons
@stuck glacier Torpedo-Common is correct
it refers to the type - converging (Torpedo-Sakura) or parallel (Torpedo-Common)
@opal burrow Also note the stat bonus to the left going outside the box. Making it white on white and hard to read.
Yea
For how much L2D skins cost, they should test them before they are released. St. Louis skin has still not been fixed. Any reports of this have already been archived, despite it not being fixed. The HEAD TOUCH animation has been a bug since day 1. It may have improved a little, I'm not sure, but it's still very visible. Might as well add St. Louis is a part-time cyclops to the lore. The other issue that has not been referred to, is her left eye, where the pupil is visibly lower the than right's in EVERY ANIMATION . While this error originated in the St. Louis static illustration, it has not been corrected for animation. The most obvious EXAMPLE of this is in Main Menu 3, where she is looking in 2 different directions, BUT her left eye is an issue in ALL ANIMATIONS.
Main Menu 3
it has been suggested to correct everything that looks bad
it is in #collected-feedback
Is there an ETA on the fix? I'm glad to know it's being worked on.
well it is feedback, we have no say if its being worked on
a fix has already been sent out for previous issues regarding this skin, which is why those have been archived
somebody know how to apply the gear skin? I have one in the depot but I haven't seen it working, I have ayanami with sakura torpedos but in the game the skin is not activated
Ok. Thank you for the info.
try asking in #gameplay-help
if they can help you out but its still not showing, then come back here and let us know its buggy
ok thank you
Ingame Eskimo VO is listed as "Haruka Chisuga", but the patchnotes mention "Takahashi Haruka" ?
Sounds like you only have her as your secretary. Your secretary can only reach up to 90 affinity max. To get too 100, you'll need to use her in battle and/or get lucky in dorm heart spawns
Thx

Upon purchase. It goes through but gives an error message “payment receipt verification failed:(numbers).” But shows up in my online banking
Nm. It took a little while but went through
Sometimes, when i pick up resources for the merchant and go to commissions, when i come back to the merchant the money are still there as i never picked them ( i'm sure i cought them )
Did you reach the resource caps?
yes, pretty sure
Then you need to go under said cap to recover resources. Instead of getting them you'll just get a 'cap reached' error and nothing is taken. A screenshot of your values in the upper left should instantly tell if this is the case...
For the latest Juustagram, is Suzu and Kuma usernames supposed to have a question mark box next to them? It seems like it's a symbol that isn't recognized and the "?" Box is a place holder (iOS)
It's a star. Appears proper here (Android10). Can you see these? Suzu✩', 'Kuma✩',
No it doesn't register on ios
Probably should've used this ☆
I think this one works on both systems
Does show here.
You just said you're using android
I'm referring to inside the Azur Lane app
The Azur Lane app doesn't register certain symbols. Lots of symbols used for emojis in ship comments don't show up either
So that special star doesn't show up on ios
yes, if you can please report it, it may just be an error with the font and apple though, which isnt exactly something they can change I imagine
A bug appears to be happening with Little Renown, sometimes her salvos do only 1 edamage
and its the entire salvo, all 9 shells just do 1 damage each for no reason
you fight without ammo for the fleet?
I equipped her only with AP guns to see the difference, and she in one of my runs did only 1 damage with the ap shells
as it turns out, skills that affect the damage dealt directly are cumulative, not multiplicative
I have other ships in the fleet, but they are equipped with either He guns or no guns at all which means normal ammo type
so when she deals 40% damage with the first one, and you got no ammo, which is -50%
that results in her dealing flat "1" (minimal damage, since due to modifiers she would go to -10% damage)
Wait, that's how that works?
yes
Wow, that's kinda bad, lol. I'll double check to see if that's causing that then, that would explain a lot
already reported, see #collected-feedback
phew, i dont wanna have to beg for a refund
Yeah, ok you're right @quick locust it is just due to the out of ammo debuff being additive. So not a bug, just an unexpected interaction I wasn't expecting. Thanks for clearing that one up.
Can you expect and unexpected interaction?
I haven't slept in 24h, sorry for the word salad
has this been reported already?
not really that big, but Shinano has an extra space after it
@hollow kraken the other thing I noticed is after I look at Ariake retrofit (and it doesn’t infinitely load) and then look at another ships archive tab it will get stuck loading
Hm...gotcha. If you don't mind, please do get a log mode screenshot when you get to the infinite loading (you will probably need to open it before going to her archive)
/logmode
How to activate debug mode :)
Alrighty. If you don't mind, please do go ahead and report it and staff will look into it when possible
(tho please do keep in mind they're mostly on holiday leave right now so it might be a delayed response to the report)
!bugreport
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
Help please cant log in
@rotund storm Guess we are in the same boat
Lots of us.... And no response yet on tech support
!feedback
Crap... I can't login
In-game name: Dietrich (at Amagi server)



where’s my boss

