dreamy valve
It seems for some users, after talking with some in general, AL won’t open after restarts and phone restarts, using an IPhone 10
#bug-reports
frosty gyro
its a known issue
winged scarab
Yeah lol
waxen fable
Yeah can confirm. I have Arknights and they are crashing in the same way
winged mason
My game crashu everything I open
honest cargo
arknights is dead too
frosty gyro
the issue is known, it is on apple's end
hollow kraken
There are currently issue with many mobile games on all iOS devices. It is not an Azur Lane issue specifically. We're not sure what has caused this issue as it's on Apple's end
waxen fable
I just said ‘I’ll be back’ to my waifus just a few minutes ago ;-;
unreal summit
Me too
midnight cobalt
Ahh Extra History a very cultured person
waxen fable
Yes. Always has a plan my dude
ebon pilot
Oh, so it’s Apple’s fault, a’ight
manic wharf
Facebook SDK issue is supposedly causing the crashes
granite verge
FGO, Love Live, Bandori and Revue Starlight work for me. Must be a server thing with Yostar and Apple because Arknights and Azur Lane are fucked
frosty gyro
it is an issue with multiples games, just not yostar games
devout vessel
GFL wasnt working for me either so 
waxen trail
My Spotify is not working as well. So multiple apps
molten wolf
Are enemies supposed to be able to spawn on you? I finished a siren battle on auto, when I came back to the screen my selected fleet was sitting ontop of another siren, already engaged.
frosty gyro
please keep traffic to a minimum, the issue is known and it is on apple's end
theres is not much for us to do and it does not help to repeat the issue
devout vessel
@molten wolf they didnt use to be able to, but it was changed a while back
molten wolf
@devout vessel I see, was wondering why this was my first time seeing that happen.
devout vessel
yeah iirc it was to prevent people parking fleets in chokepoints where enemy mobs spawn to stop them being blocked off
molten wolf
makes sense.
limber sierra
I can’t open game
limber sierra
frosty gyro
please read toaster strudel's message 
limber sierra
Ok
fleet wigeon
also that problem is not directly iOS related ..the problem is the facebook sdk
so every app that uses facebook login has that problem
empty tangle
iris libre blue 550mm twin torpedo launcher and twin 100mm high-angle mle 1931 dont show up in the depot to build even though their prints drop from research. purple triple 550 appears and is craftable, however.
hollow kraken
Hm...I wanna say it was reported before (b/c I remember this being brought up 
). But if you don't mind just to play it safe, please do report it and I'll get to checking on it when I get a sec 
!bugreport
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
limber sierra
I have the game on Android, iOS, PC, is not a problem since I have an yostar account 
copper ridge
Yo, anyone know how to stop the app from crashing upon opening?
frosty gyro
there is no fix atm
daring jay
downloading an emulator on PC is technically a fix i guess 
fleet wigeon
yeah facebook sdk got fixed
rigid spade
nm, good timing then
manic barn
yea logged in with fb 
copper ridge
I managed to log back in but after reinstalling the app but it’s deleted everything
devout vessel
errr you didnt need to do that you know? it was just fixed, without needing to delete anything
and i hope you binded your account before reinstalling cuz otherwise youre gonna be pretty much shit outta luck for getting your account back
pale lintel
To those who own iPhone, I just updated my iPhone and now it runs perfectly
fleet wigeon
yeah that was not really the problem, but always good to have you OS up to date
pale lintel
True
long parcel
I would like to report this Initial D bug
long parcel
ok thx
hearty bronze
Is this where I can report a bug?
frosty gyro
yep!
hearty bronze
Okay cause I'm having an issue in war archive about fallen angels.
I marked down B3 to safe status yet theres a cutscene not unlocking
obsidian oak
is something wronh with lexington? kept getting disconnected and unable to login
altho my youtube goes fine.
gleaming adder
I can't login since approx. 2 hours ago. Dialog box says "Unknown Error:-1" What's wrong? Avrora server btw.
frosty gyro
is your account bound?
gleaming adder
Yes, twitter only though.
frosty gyro
login with twitter and it will be back to normal
gleaming adder
By clicking that twitter icon on the left?
frosty gyro
yes at the title screen
gleaming adder
It works. Thanks
humble torrent
The gane is total freezee on sp1 boss battle
hollow carbon
Getting this from time to time after maint. Gameplay is kinda unaffected tho
opal burrow
Memphis' skin zooms in when you press view button, and when you exit the view mode, it zooms out, so moving her aroung on screen is kinda tricky
echo knoll
is sp3 EN bug? mob lv 70 JP lv 80
buoyant hemlock
iris libre blue 550mm twin torpedo launcher and twin 100mm high-angle mle 1931 dont show up in the depot to build even though their prints drop from research. purple triple 550 appears and is craftable, however.
@empty tangle @hollow kraken I report that 6 mounth ago but they say they have something more important to fixt before that
dull lintel
The Crimson Echo's event shop isn't available. I thought we had until 5/13 to purchase our stuff?
hollow kraken
It still is available. Just go to shop->munitions
hollow kraken
No prob 
spark ibex
Nelson's name during SP3 boss battle is still in Mandarin
hollow kraken
If possible, can you get a screenshot of it for visual reference?
spark ibex
k lemme run another map
late vault
Monarch voice not playing outside battle for some players?
hollow kraken
If you're on iOS, yeah. There's an issue for some people w/ her voice
spark ibex
here you go
hollow kraken
Gotcha. If you don't mind, please do go ahead and report it to Belfast Bot so that the devs will be able to see it
!bugreport
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
spark ibex
k its sent
daring jay
she has no voice actor atm
obsidian oak
oh okok thanks
rancid basin
Hello, my Daily Supply Line disruption only seems to appear on mondays and no where else during the week. I know it says twice a week but I feel like its a bug. I seem to be the only one that's having this problem among my other friends that also play AZ.
devout vessel
wdym? It only resets when the week ends so it would only appear when the weekly reset happens
and you only get 2 attempts a week, you dont get 2 resets a week
so its not a bug that it only resets (the number of attempts you have) when monday begins @rancid basin
rancid basin
But thats the problem, supply line disruption appears on monday AND ONLY monday
even though it says "twice a week"
I still get my 3 attempts but ONLY on monday
devout vessel
Yeah you only get 2 attempts the entire week
im not sure whats the problem
it was like this since it first rolled out
hollow flicker
yeah, you shouldn't be seeing anything about 3 attempts
rancid basin
The problem being that I get 3 chances only on monday
so wheres the the 2nd time I can do it, so i can do it a total of 6 times
hollow flicker
Supply Line Disruption is only 2 attempts for the whole week. Resets on Monday. There are no 3 chances
devout vessel
Yeah its 2 attempts a week
not 2 resets
rancid basin
Thats not what I am saying
hollow flicker
Where are you seeing the 3 chances part?
rancid basin
Cna I talk to you in VC about this? I want to be clear as possible on what the bug is
rancid basin
Yes
Ok ok
you get two chances
MB
BUT
this "daily" only appears avaiable to me on MONDAYS
hollow flicker
but you said you see it now?
rancid basin
Yes It says 0/2
devout vessel
can you show a screenshot of it then
hollow flicker
when was the last time you did it
rancid basin
Monday
hollow flicker
thats it
devout vessel
Yeah thats cause it only gives you 2 attempts a week
you used them up
hollow flicker
you have to wait until next monday to reset
rancid basin
"Twice per week"???
hollow flicker
its not 2 chances a day. Its 2 PER WEEK
rancid basin
Yea so wheres the other time it can happen
hollow flicker
you can do the quest any day of the week
but you can only do it twice
I swear. Is this bait?
hollow flicker
if you dont do it on monday, do the 2 chances on tuesday
but you're doing it on monday
rancid basin
I dont understand
hollow flicker
so you cant do it any other day
rancid basin
every other daily resets on certain days
hollow flicker
Those are dailies designed to work like that
SUPPLY LINE IS SPECIFICALLY ONLY twice a week
can be done on any day before reset.
devout vessel
Yes
but the supply daily is designed
so that you only get 2 attempts a week
you dont get 2 resets of the number of attempts
hollow flicker
You can do it once on monday and once on tuesday if you want
its not a monday only quest, it's not a twice a day thing, it's a 2. ONLY TWO, clears a week
resets Monday at 3am PST
hollow flicker
its not a daily. its just a quest
rancid basin
Im asking you a perosn, who plkays the game
hollow flicker
that can only be run two times
rancid basin
You also run it two times yes?
rancid basin
Alright.
hollow flicker
devout vessel
it says this if you click the help button in game btw
trail pagoda
There's a line said by Tartu taht sounds like it should be from Dunkerque
I skipped over it by mistake
It's at the start of SP3
cosmic basin
I did SP3 once and didn't count as flagship sunk or all enemies defeated
swift hatch
Bring back my Noshiro's voices pls :c
golden drift
Did you mute your phone or put it on silent by accident? Or is it just Noshiro that isn’t working?
robust token
Doesn't Monarch have voices for all of the skins including the default?
golden drift
Monarch missing voice lines is a known issue for iOS
wintry mason
Is it also known that viewing her from the dock causes the game to crash? Also on iOS
frosty gyro
try a file repair
wintry mason
Ok, I'll try that, thx
ancient maple
I'm also pretty sure that the missing voice lines are due a failed or missing file download from a newer installation of the game, as my Monarch's audio is completely fine and I haven't reinstalled the game on my iPad in... probably ever.
...just as a side note, if it helps at all.
wintry mason
Tried the file repair, still causes a crash, although it doesn't crash every time I try to view her, it's once in every few times
viscid dove
night coms didn't show up?
twilit pilot
I think night commissions broke again.
fallen sonnet
Are night com broken?
buoyant hemlock
yea nightly comms aren't working, i sent a bug report to belfast
it'll be added to #known-bugs once a mod reviews it
civic flame
Is it just me or did the game's timer get pushed forward an hour for no reason?
Like the PvP is refreshing an hour later than I remember
bitter ridge
It's not the first tiem it happened, but yeah. That's what is going on
obtuse cargo
buoyant hemlock
uhhhh Azur lane don't work on My Huawei P smart i factory reset my phone and reinstalled Azur lane and the game keeps restarting itself or even fully closing itself i have had this issue since the northern Parliament event and this has caused me to miss several events entirely i wanted to play crimson echos but was unable to as every time i entered combat the game would restart entirely or even close fully without me doing so
small knot
Sounds like a case for #tech-support.
buoyant hemlock
i posted it there too but i reported this issue months ago and they said its a hardware issue but thats it
frosty gyro
please do not double post @buoyant hemlock
buoyant hemlock
Sorry. its just really infuriating because i reported this when it first happened @frosty gyro after the northern parliment event and was told its a hardware fault but the problem only seems to be azur lane
viscid dove
welp night coms are fucked
not even pushed back or anything
it just didn't show up entirely
kind matrix
hmm my ngight comm havent popup lol
foggy dove
dreamy shell
A classic
unborn temple
buoyant hemlock
Something wrong with daily commissions?
unborn temple
Still no midnight commision
foggy dove
buoyant hemlock
@foggy dove Thanks no mater I check again later
cerulean flare
Idk if I would say it's reassuring knowing I'm not the only one with that issue but darn I guess I won't be doing those 😢
small knot
Night commissions pushed back 2 hours.
cerulean flare
Ohhh true, just got mine. Thanks!
twilit pilot
It's 3 hours before reset like JP/CN for some reason. Interesting.
reef mantle
Has there been a bug report on why I can recommend only specific LV100 for Awakening commission and not others? Example: I can recommend Shouhou LV101 and start the commission immediately but not other such as Portland LV109. I have to manually go and select her
devout vessel
they might be in a fleet / used in some hard mode requirement / used in pvp
dusk quail
devout vessel
try restarting the game
oh never mind listen to what ender said ⬇️
foggy dove
hash l2d file check error needs a reistsall
buoyant hemlock
Anyone notice that the name part of nelson health bar in the boss battle for part 3 of the event didnt change to their language?
fossil condor
It's been reported and is in #known-bugs
reef mantle
they might be in a fleet / used in some hard mode requirement / used in pvp
@devout vessel Nope. Portland, Saratoga and few others are not in anything like that
ancient maple
Recommendation picks the lowest applicable non-level 1 ships, and so Awakening would prioritise a level 101 Shouhou over a level 109 Portland if that's what you're asking.
...and also if I remember correctly. 
reef mantle
No, let's say I have two commissions, how come for one it picks Shouhou fine, but for the other I have to manually select another 100+ ship
If I get a situation like this today I will try to record it
golden drift
Did you go through all 36 hard mode maps to see if your other ships are assigned to one of those? It may also trigger off event maps, not sure
reef mantle
Hmm I did not let me check
I did have them there! Thanks! Will see if this works (should probably)
timber jasper
!feedback
golden drift
Do it in DMs to the bot not here
round jasper
I’ve defeated all the escort fleets, but the boss fleet isn’t showing up on SP-3. A restart fixed this, but still quite annoying
timber jasper
!submit
rocky willowBOT
foggy dove
/techsupport
bronze mauveBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
foggy dove
then contact them as per this message @severe bay
severe bay
Contact who ??
foggy dove
please read the message above
severe bay
@foggy dovesorry I do not understand English, so naturally I do not know
foggy dove
please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
severe bay
Ok thanks, but 1 believe my ID in my account
Damn
celest anvil
isnt Chaser from HMS?
why does her skin say she is from the Eagle Union
foggy dove
Chaser was built in the US as USS Breton, a Bogue class escort carrier before being given to the British through the lend-lease policy and renamed as HMS Chaser
So yes she is from the eagle union by definition
celest anvil
the more you know
orchid bridge
So is there a certain format to enter my UID for the event or is the Amagi server being a pain b/c it doesn't recognize my UID when submitting to Z23bot. :/
foggy dove
where did you get your UID from?
orchid bridge
Profile-Resume-under name
Checked and rechecked to make your I typed it correctly and only time bot responded was when I put UID: before the # and I get "does not exist, please respond with a valid arguement before it times out and aborts"
Just wondering if anyone else was experiencing this with the new server
foggy dove
a # ?
foggy dove
can you take a screenshot of the whole process till you get stuck?
orchid bridge
orchid bridge
Yeah I tried that first but it didnt do anything lol, just timed out eventually
orchid bridge
Yeah I'll just keep playing with it and if I don't get anywhere ill send something through the help link thingy
Thanks man
foggy dove
yes
pseudo zenith
Alrighty
cloud stratus
Who is Travis1219? How would I answer him on Trello?
cloud stratus
So, he said my report is not a bug because a restart fixes it. That doesn't change that the problem is a visual bug because the server or whatever is responsible cannot update the 3rd star on clearing maps sometimes.
Even if a restart fixes is doesn't make it not a bug...
foggy dove
usually that bug appears because the device is randomly disconnected or the connection at that point is not stable
and so the server fails to update the client
cloud stratus
Well that's another problem that they are too lazy to fix...
ancient maple
That's not something they can fix. It's not like Yostar can magically fix a spotty internet connection.
cloud stratus
But there is no problem in other games that if you are continously playing that you desync from the server and stuff doesn't work anymore all of a sudden. E.g. commissions, construction, dorm, academy
foggy dove
it depends on the game
AK is very annoying for me for this reason
It straight up forces me to log out completely
and since AL requires you to be synced kinda all the time well...
cloud stratus
But if that happens it doesn't kick you out of the game to your homescreen but instead puts you on the main menu of the game. Another thing AL for some reason isn't capable of doing.
foggy dove
you can just go to the settings and press "log out"
and you will go back to the main menu of the game
if the server does detect a connection loss when a battle ends, the game will also automatically return to the menu
anyways if the staff says it's not a bug nothing we can do really
cloud stratus
Too lazy to fix?
"It's not a bug"
I just remembered. When it didn't update the 3rd star and I replayed the map again without restarting the game, the next clear marked the 3rd star.
So this cannot be a connection issue
buoyant hemlock
are bug reports from Belfast down?
or disabled
I'm trying to report a minor text error, but apparently belfast isn't taking submissions
@cloud stratus
you are correct that it's still a bug if you are required to restart your game to make the behavior disappear
but the devs might consider a rare annoyance like that low priority if you can fix it easily be restarting your game
though they should close it as wontfix rather than not-a-bug
brazen gate
foggy dove
/techsupport
bronze mauveBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
brazen gate
Thank
buoyant hemlock
thanks, that worked
interestingly the bug report I submitted yesterday was done with !submit, not sure why that changed
tribal lance
Hello, is there anything to do with monarch voice not working on iso ?
ancient maple
It's a known bug, yes.
buoyant hemlock
well I typed submit from the DM channel earlier today, and it did work
er, yesterday
today it's different
¯_(ツ)_/¯
foggy dove
weird
ah wait
cyc (bel dev) was fiddling around with the bot yesterday
that's probably why
full onyx
1 not ! in her line
dont know if its been reported
full onyx
ill report it to belbot, can you put the image on once im done?
frosty gyro
...1
honest solar
Any worth in reporting different font presentations?
tribal lance
Not a bug, tartu cant be at 2 place at the time, sara is helping her
small knot
I think you've completely missed what was being pointed out.
small knot
Unfortunately, the joke was a miss.
fresh portal
Hm, what about leaving a feedback about fonts, for example "choose one font for every EVENT icon and go with it from now on"?
I don't think it's a bug, more like an incoherence
frosty gyro
this has always been the case I believe
saratoga brings you to event summaries, meanwhile the smaller event always brought you to something specific
why theyre different is but I believe its always been presented this way, correct me if im wrong though
golden drift
He’s taking about the font on the word “event”, not the icons
frosty gyro
im aware
golden drift
It’s much larger and bolder on the Sara icon for no reason
frosty gyro
I'll see if we have a report of this already, because I believe its been brought up before
but I think it is design choice, since its been this way for as long as I can remember
if its not there just report it anyways and we'll see it through, let me check though
I did not see a former report for it @honest solar
honest solar
Thanks for checking
unreal summit
Why does it show her default skin when I have my Tosa wearing her swimsuit skin?
reef mantle
Has there been a bug report on why I can recommend only specific LV100 for Awakening commission and not others? Example: I can recommend Shouhou LV101 and start the commission immediately but not other such as Portland LV109. I have to manually go and select her
golden drift
Okay, is she part of any single hard mode map fleet
reef mantle
nope
golden drift
In my experience that commission seems to only auto select non-awakened ships when there are plenty of options for exp gain. Might just be anecdotal though
austere thistle
Is it just me or are Monarch voice lines bugged? Only her battle lines seems to be working. Also, sometimes the game crashes when trying to play her voice lines in the gallery. Already tried reinstalling the game, same results. iOS version btw
ancient maple
@austere thistle Both are known issues with the iOS version of the game at the moment. No fixes as of yet, unfortunately.
deep finch
why do i receive duplicate notifications for azur lane? samsung galaxy S20 Ultra. Loterally anything that can give you a notification gives it twice to me. It's been like this for about 2 months. Unfortunately, I do not have a screenshot atm.
For example, I wake up to 20+ notifications when I only had 3 commissions running over night.
wintry grove
so uh i completed 4-2 with 3 stars and it didnt give me the rewards
sterile ridge
hello, Im not sure where to report this, but is it really possible to get 9k score in crimson echoes ex mode? The banning is over, so its understood that these players scores are legit? The descripancy of the scores from rank 4 to rank 5 is huge.
covert laurel
Is this a bug or some intended magic? the price
stoic anchor
It's intended, says so if you press that help button on the bottom left
covert laurel
? there is nothing about the price mentioned
stoic anchor
Ah my bad, you're right, wiki says it should be 2.5k
You should probably ask a mod, I doubt the devs would change lb price of all things for any reason
north flume
Some ships have lower limit break price intentionally (not sure why exactly, maybe some reference?)
you can report it just in case, but I assume it's same here
!bugreport
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
covert laurel
Some ships
All ships that come from the Bands reward system?
north flume
Don't believe so, no
I know some chinese DDs should have lower cost
There's couple more, but don't remember who
Ye, Chang Chun and Tai Yuan only cost 500 on last level
while An Shan in 2500
again, I don't know the reasoning, but we brought it up with staff before and they told us it's intentional
north flume
alpine roost
Sometimes sh*t happens
buoyant hemlock
ok so i have hood at lvl111 so her lvl cap is 115 but these quests are still here and i cant claim them, is this a known bug?
appentally this has happend to other people as well
frosty gyro
when did she get to level 111
buoyant hemlock
a few days ago but i have other ships of lvls over 100 and the first time i broke lvl 100 was over 2 weeks ago
devout vessel
@buoyant hemlock you need to awaken a new ship
like you need a ship at lvl 100, and you need to awaken them rn ( so that their level cap is 105 ) for you to get the "awaken any ship's level to 105" mission reward
the mission naming is kinda misleading because what it really wants is " awaken any ship's level [CAP] to x level
buoyant hemlock
but then you have to get a ship to the max awaken lvl before you awaken them again meaning i have already done that
devout vessel
yeah but the missions ( at least the awaken to 115 and awaken to 120 ones ) are new, so you need to do a seperate ship
though that doesnt explain why you havent gotten the
"awaken any ships level to 105" mission
completed
since you said you already have ships above 100.
devout vessel
try and awaken a ship rn then, if it doesnt work then yeah its a bug
buoyant hemlock
ill try it when i get the coins
serene frigate
I have an issue about (only) monarch audio. Her lines is like muted for (receive, log in, screen 1-3, upset, friendly, crush, love, mission complete, and receive rewards) but when her in combat lines (flagship fight, defeat, skill, victory) have audio... this problem is only in my account. I am using an iPad pro playing AL
I have AL in my Samsung device and monarch’s audio is doing fine! Can anyone help me with this issue?
foggy dove
it's an issue with ios devices only
foggy dove
no fix
serene frigate
sad.. 
storm axle
Monarch’s lines work for me on iOS, is this a new install only or something?
golden drift
Possibly something that came after her initial load yes, as my 2+ year install also has no issues
tiny quarry
I played AL and when I exited from the store to the main menu, the game suddenly freezed
Is it actually in-game bug?
Because it just a first time happened to me.
glossy shadow
why don't I see the first box?
still mural
Zara's l2d skin didn't appear, and it made me unable to press anything
on other devices also can not
I've downloaded the data twice
but nothing changes
wise scroll
For about a week now, whenever I use Amagi, who is at max level for me, she is getting 0 XP after a battle, but other level 120 ships in the same fleet are listing an XP gain. Don’t know if she is actually getting XP and I’m doing the Izumo PR1 XP grind, so I have 0 clue if she is or is not contributing to this grind.
ancient maple
That just means that your Amagi has hit the 3 million exp hard cap, and yes, she still contributes to the exp grind.
glossy shadow
@ancient maple can you help me, please?
ancient maple
You'd have to contact customer support to get them to fix it for you on the backend.
/techsupport
bronze mauveBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
glossy shadow
@ancient maple thanks
tranquil eagle
devout vessel
@tranquil eagle not a bug, they just changed the icons for the 138.6 mle 1929 that we used to have, and resued the old icon for the 138.6 mle 1927
its more historically accurate if you look it up
tranquil eagle
Oh, I see
hollow kraken
Probably just the game not loading assets properly. Try restarting your game to see if that fixes it and if it continues to happen, try a file repair from the settings menu in game
queen timber
Alright, thank you @hollow kraken
hollow kraken
buoyant hemlock
The Fleet status page doesn't show up when you move to an enemy square. It goes directly into battle.
buoyant hemlock
@foggy dove Eh? Currently playing 7-2 Normal. Still happening. Also in Normal?
foggy dove
Yes...
Well it's called fleet lock technically
The skipping of the fleet screen is the fleet lock mode
buoyant hemlock
Needs getting used to.
west elbow
When I finished some of ajax's memories and unlocked the next ones, hatsuharu's memory titles would appear instead of ajax's in the "New Mission" message.
For example:
"Hatsuharu's determination" instead of "Stubbornness and sincerity, Part 1"
buoyant hemlock
Stanly doesn't have ears on dorm
?
Renown and Tartu chibis are "frozen" in the dorm.
honest solar
Did you try restarting the game?
cold junco
Game is freezing on main menu screen whenever I log in and click again to get into the game
^
Happened after doing 5 dailies earlier today aswell
frosty gyro
it for sure is
timber briar
this is normal?
frosty gyro
we've gotten that a few times and I always forget
honest solar
frosty gyro
yes it is normal
timber briar
ok
honest solar
And really, that will apply to a lot of the cutscenes in that chapter, it seems
timber briar
yeah
twin forge
Is there a bug with the number of wisdom cubes being incorrect, I always seem to have at least 2?
hollow kraken
Huh? Not too sure what you mean w/ that, sorry to say. Can you elaborate a bit more and/or have some screenshots for visual reference?
twin forge
Well I used up all my wisdom cubes, went back to have a look and I had another 2, without completing ant missions, built one ship, still had 2 left
hollow kraken
No, we haven't received any reports such as that. I'd imagine there either there was a small miscalculation, a mission completed, or a commission collected that gave cubes that wasn't caught.
twin forge
Thing is I can't get my cube balance down to zero, and I don't want the ban hammer swinging at me lol
hollow kraken
Well if you're sure, do try recording it happening if possible. Show your cube count, do a build to get the count down to 0, and then right after confirming the build, go back to the cube count to show it 
twin forge
Alright I'll have a bash
broken iron
when doing exercises against 2 CV the number of counts kill by hiryuu result reaches 31, is this a bug?
wide basalt
I got T3 plane plate instead of T3 general plate from Light node at SP3 of current event. I had a checking in #known-bugs but I didnt see.
proud nymph
has it been reported that the "use same fleet" button for the 10hr commissions has broken?
golden drift
It’s working fine on my end still. How has it broken for you?
proud nymph
it's picking only 6 ships that I didn't use last time
like there was a time when I did send those 6 ships out, but I have since ran that commission multiple times without those ships and it still only picks those ships
golden drift
Yeah I haven’t swapped my fleet on it yet so can’t speak for that.
proud nymph
I may or may not have been using it to cap ships that were close to 70 so I could mlb them but ya it hasn't been working properly
mental vector
Seattle should be able to equip either 2 main guns (like yat sen) or 2 AA guns (like akashi) but for some reason the secondary gun slot lets me equip only AA guns and doesnt show me main guns among the choices
foggy dove
she can only equip CL guns on her 2nd slot at dev 15
mental vector
I have her dev level 18 and skill dual nock is 10
mental vector
That explains it then
I was just confused because havent used her yet in actual combat and in the tryout she has 2x main gun also her skill says so yet it was locked behind something else
hybrid dove
-Niizuki is part of the Akizuki-class.
-Harutsuki and Yoizuki are part of the Fuyutsuki-class (Akizuki subclass).
-Hanazuki is part of the Michisuki-class (Akizuki subclass).
wanton quartz
Im pretty sure its intentional and not a bug....
hybrid dove
No other class is identified incorrectly
last coral
@proud nymph are you using multiple devices? i noticed some stuff is stored on the device, not in your account; for example equipment presets are always empty when i switch to a new phone
random holly
Defeat 5 mobs to unlock the boss now where's the boss?
This is the 2nd time the boss did not appear
hollow kraken
If you did defeat the correct number of enemies, restart the app completely. That's just a desync issue to the game server
gloomy elbow
Hi, i have a problem. My game keep freezing on main menu whenever i tried to login.
I tried reloginning or reinstalling the game but it didn't work
And I have tried to log in on another device but it keep freezing
hollow kraken
Is this happening on the Sandy server?
gloomy elbow
Yes
proud nymph
@last coral yes, however it does it regardless of which device I started/finished the commission with
hollow kraken
Okay. Yeah, it's an odd issue that's happening for some Sandy players. It's possible that it'll randomly fix itself after some time, but if you want to, go ahead and contact customer support to see if it's a specific account side issue
/techsupport
bronze mauveBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
hollow kraken
contact options for CS
gloomy elbow
This is very strange, finally I can log in but the game freeze again after secretary touch
bitter quarry
It's a very wierd issue, considering it's not consistent. I can't even get past the login screen still lol.
tender ferry
Right now I think I saw Aurora having her last limit break cost 1500G considering she's an Elite Ship. I Clicked it without printing, anyone who could confirm it for me would be helpful. Maybe I just misread 2500G.
real delta
My game crashed on look at “Glasgow” ‘s details. Does anybody have the same problem?
honest solar
Like, to view her lines? I'm able to access them just fine, on emulator
hollow kraken
Try clearing the game cache and/or doing a file repair from the settings menu in game to see if that solves it. When they update her voice files, it seems some players files are still corrupted
kind osprey
Ryuuhou skin Firebirds New Year has a voice line that needs to be swapped around.
Log in: "Good work Commander. Please allow me to prepare the hamaya! " Good work for what..? Huh?
While return to port line is about her doing some purification. Which would be more appropriate for a log in small talk.
These two lines need to be swapped around, I noticed it a while ago, I'm surprised this hasn't been fixed yet.
hollow kraken
While it might sound odd to you, it's not a bug. It's like that for all servers and seeing how it hasn't been changed on any of them, it's certainly intentional
manic ibex
the grey stock equipment icon for the 138mm wasn't updated
hollow kraken
That's b/c it's a different model of gun. The grey is the 1927 model while blue and above is the 1929 model. Only the 1929 model was update to be better looking for historical accuracy
hidden pike
celest hornet
Can't login into sandy
bitter quarry
@celest hornet is it freezing on login for you too? If so you will have to report it to customer service directly.
The mods will be along soon with a link I'm sure.
austere geyser
Translation issue, incomplete sentence “I can your meals for you”
I guess it’s supposed to say “I can [cook] your meals”
gloomy elbow
@celest hornet is it freezing on login for you too? If so you will have to report it to customer service directly.
@bitter quarry It's also happening to me
Freezing on login or on main menu
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
austere geyser
Thanks
bitter quarry
@gloomy elbow main menu, i can login successfully, but next tap on the screen game instantly freezes
So i end up staring at the login screen
gloomy elbow
Same here
bitter quarry
@gloomy elbow apparantly its an isolated problem not for the whole server so we all need to report it to customer service if we have the issue
small knot
Perhaps that's what this next update aims to solve maybe.
bitter quarry
I hope its what's being fixed ive been locked out for going on 3-4 days total. Im just glad i was able to get Tut before it started the crash/freeze glitch.
hollow ravine
has anyone reported the bug where AAGM+1 does not correctly display on the MVP Screen?
north flume
what do you mean not display correctly?
hollow ravine
the second AAGM seems to be split among the rest of the fleet based on their AA stat and eff
For example, if you have an unequipped san diego in a fleet and vestal in the backline, the san diego will get vastly higher numbers on the MVP screen than if vestal was not on the backline
north flume
No, pretty sure it wasn't reported
Please report it formally to the bot
/bugreport
ehm
right
!bugreport
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
hollow ravine
Alright, will do.
Should I include screenshots or just explain the bug?
north flume
@hollow ravine Sorry for late reply. If you can - yes, screenshots will help
void wind
idk how it happened but ye, im guessing probably lag
also wasn't able to reproduce it
golden drift
Swapping between them too fast iirc
void wind
probably ye
gloomy remnant
minor bug
well it fixes somehow after the mission ends
also this happens i think when kirishima is in the dorm doing an animation?
coarse monolith
My account is Binded with facebook, but to be sure I tried to bind it wth Yostar too. A message pop-up saying about the account binded to an other sistem and then infinite loading:
ancient maple
@coarse monolith What was the exact popup message? (...and I think this would be better suited for #tech-support)
obtuse marsh
"System error 42 does not match" for commissions ?
ancient maple
Have you tried a restart?
obtuse marsh
Yes still had the problem but I activated another commission and that seemed to fix it
karmic pewter
I can’t log-in the game for some reason, does anyone know why?
ancient maple
Can you elaborate on what's happening when you try to log in?
karmic pewter
It just keeps loading
ancient maple
and this is happening before or after the login screen?
karmic pewter
Before
ancient maple
Could you try using a VPN, or some other form of network connection?
karmic pewter
Ah! It works! Thank you
kindred vault
Tosa still buildable??
foggy dove
no
if you don't "complete" the build
the message won't show
so all they'd have to do is keep the build
distant coral
anyone else getting stuck in loading screen today? (i'm doing stage 12-2 large light escort fleet and got stuck)
hollow kraken
Not that we've received reports of and it seems to be running fine for me. If you haven't already, try restarting your device and/or clearing the game cache to see if that helps
distant coral
anyone else getting stuck in loading screen today? (i'm doing stage 12-2 large light escort fleet and got stuck)
i was stuck 3 times in a row on the same enemy fleet, restarted my game twice. but manage to load on the 4th try
late vault
https://pbs.twimg.com/media/EX5dIXIU0AYhmaJ.jpg:large
Dont know if this is the right place, but Sirius is spelled "Siruis" here
hollow kraken
We'll see about bringing it up to staff
somber abyss
Can't put the second main gun on Seattle (IT only shows me AA guns). IT is a bug?
placid horizon
is she dev20?
somber abyss
Yes
golden drift
she is not, you can tell by the star count. Her second slot is locked to AA guns until she is development level 20
she gains her 5th star at dev20
golden drift
once she hits 20 you can use 2 CL guns
glad pilot
Amagi love line is said in the wrong oder
She cough then later she say commander /shikkan
honest solar
Not sure if it would be a bug or game feedback, but it seems that picking up ammo nodes while in Clearing Mode prevents additional movements from occurring (namely, subs hunting enemies) and it would be nice if that action completed without needing to click the screen again https://imgur.com/pqCwPCb
hollow kraken
Hm...it could be a possible bug. If you don't mind, please do report it Euno just to play it safe
honest solar
Dang, forgot to include it in the write up, but this happens whether clearing mode is on or off
hollow kraken
I'll get it added on
honest solar
Thanks
silver mason
Is this a known bug? Neither ship has any TRP stat or TRP enhancing items, yet it says 3-4 on some gunboats.
silver mason
Oh ok, that makes sense.
thought I was going nuts.
plucky dirge
Found a visual bug while looking at skins
foggy dove
known issue with scrolling too fast
wanton quartz
Shigure barrage doesnt fire after 20s like other 20s barrage
Aya barrage which is 20s, it fire 20s after the barrage start and go on
While shigure barrage also 20s, but it fire slower than 20s, around 22s, which not sync to other barrage
foggy dove
what about subsequent firing?
wanton quartz
Shigure still fire barrage like, 22s, 42s, 62s afterr the battle start
Which is like 2 second of the battle start for her to check if yuki is in the fleet
near ravine
hi there, im not sure if its a bug or not, i ringed Azuma already but some of her dialogue are not unlocked
foggy dove
pr ship dialogue are locked by dev levels @near ravine
near ravine
oh
supple tangle
On the loading screen is that bar on the left a visual glitch or am I the only one that has it because I am getting ocd off of it
buoyant sable
It was a thing the artist did when it was for the loading screen, but the original doesn't have it somehow
sullen canyon
The servers are running a bit slow thx for the hard work 
foggy dove
Wut
devout vessel
@foggy dove https://cdn.discordapp.com/attachments/460645783021289472/710508078608416828/unknown.png
shut atlas
Hello ! First time ive got this error... idk what to do ):
devout vessel
try restarting, server desync
shut atlas
Thanks ! Ir was Jamaica ! ^-^
foggy dove
@devout vessel @tulip beacon not a bug
tulip beacon
Ye, I saw the announcement
last coral
every time i build a new ship it interrupts the 'finish all' sequence, tried restarting but now it doesn't get past "checking for update", is this just heavy server load?
buoyant hemlock
absolutely nobody is building Duke of York
like at all
I haven't seena single one
literally zero
they might have forgotten to add her to the pool
considering that Sirius and Victorious are appearing constantly
silver mason
This is still not fixed after the update, btw. Still seems to be splitting surrogate pairs.
last coral
is nagato still broken after this update btw?
foggy dove
nagato was fixed last patch
buoyant hemlock
@foggy dove can you double check with devs about dork in pool before people waste more cubes on a ship that's not possible to get
foggy dove
im already checking
buoyant hemlock
arigathanks
I just dumped all my cubes and didn't get her, only to realize it wasn't possible
so I'm hoping there will be some sort of rollback or whatever
and I'm sure I'm not the only one in that situation
late sparrow
900Mo manual download 
smoky marsh
Is this known?
smoky marsh
What should I do?
foggy dove
!bugreport
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
late sparrow
Am I the only one with an update quite big ?
silver mason
If they can't make the clipping function handle surrogates, just gsub them out smh
str = "🤷🏼♀️🤷🏼♀️🤷🏼♀️🤷🏼♀️";
-- Silently replace characters that would require surrogates with the
-- REPLACEMENT CHARACTER (U+FFFD, UTF-16: 0xfffd, UTF-8: 0xef 0xbf 0xbd)
-- to work around Unity's internals not handling surrogates properly.
function sanitizeSurrogates(str)
return string.gsub(str, "[\xf0-\xf7][\x80-\xbf][\x80-\xbf][\x80-\xbf]", "\xef\xbf\xbd")
end
print((sanitizeSurrogates(str)))
People shouldn't be able to crash other people's game at will 
dull crow
honest solar
Already reported right above
brazen geyser
This happened when my dock was full, clicked enhance, and by muscle memory went to the top tab to enhance even tho it was a ship with a retrofit
It didn't go away, only fixed itself after restarting
foggy dove
happens when you scroll too fast yeah
brazen geyser
Woops typo
heavy epoch
Any idea why this pops up?
static cypress
Does anyone else keep getting kicked every 5 min or so cuz of “server maintenance”
heavy epoch
Well damn i opened the tab on build got kicked to title screen
Huh did we get the same problem?
devout vessel
they kicked everybody off for emergency maint probably
serene frigate
Everyone stop building.
foggy dove
emergency maint
heavy epoch
Okay
daring jay
rip, just wasted all my cubes
wraith sonnet
Swiftsure is bugged too
serene frigate
Im sensing compensation u3u)
real shore
pls dont tell me we are getting rollbacked
abstract marsh
Am I going to lose the girls I just constructed? I just got Mikuma.
wraith sonnet
Same
tranquil eagle
no, my cubes
sage depot
RIP 60+ cubes
vagrant timber
why did I get kicked and it kept saying server maintenance
daring jay
game is shitting itself after this update i see
pale lintel
@foggy dove So another maintenance currently?Because I got kicked out
foggy dove
yes
wraith sonnet
It’s probably just unlucky rolls,m for me but 100+ cubes without swiftsure is salty
sullen lagoon
help! REEEEE
silver mason
And so begins the Microlayer Medley rerun
foggy dove
/slow 60
bronze mauveBOT
bug-reports got slowed down.
foggy dove
ALL SERVERS ARE DOWN FOR EMERGENCY MAINTENANCE
No other info is available at this time.
sullen lagoon
bruh, we want apologems!
hollow swift
@foggy dove thank you
placid horizon
"all servers are" Ender
serene frigate
Nuuu my sheffyyy
tired drift
Thanks for the notif, @foggy dove
pale lintel
@foggy dove Alright, thank you
sullen lagoon
but seriously, why this happens?
buoyant hemlock
Is this thing gonna fixed soon?
teal sonnet
so DoY is not in build at all? I got eveyrone else 120 cubes, then wasted 80 more cubes to try DoY, will I get 80 cubes back?
foggy dove
What part of "no other info is available at this time"
patent trout
Could that possibly mean another rollback? 
because my 90 pulls were shit
foggy dove
is not clear?
ornate folio
Duke of york is still not added in supply maybe
serene frigate
;3;)
woven ibex
lol
whole slate
I had completed the update download earlier during maintenance, and now it's asking me to download it again. The memory space is gone. Should I reinstall the game instead??
sullen lagoon
latent fossil
Cubes and apologems plz
kindred pelican
THE REAL MAINTENANCE STARTS AFTER THE END OF THE MAINTENANCE
foggy dove
/lockdown
bronze mauveBOT
bug-reports got locked down.
foggy dove
ALL SERVERS ARE DOWN FOR EMERGENCY MAINTENANCE
No other info is available at this time.
foggy dove
/lockdown
bronze mauveBOT
bug-reports lockdown got lifted.
sudden sable
foggy dove
restart the game
gloomy elbow
wet crest
Seen this after hotfix attempting to level up either causes this.
foggy dove
does restarting the game fix it?
harsh flicker
Just wasted my second hard-mode slot try today 😦
foggy dove
the slot will not be used unless you complete the boss
wet crest
No, this happens even after multiple restarts.
harsh flicker
oh, indeed. Restart and even retrying stage did not fix it for me. Hard mode 2-4
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
gloomy elbow
Restart the game, and even try redownload the game on different device but my account still freeze on main menu
foggy dove
actually
@gloomy elbow @wet crest @harsh flicker could you try to activate logmode and take a screenshot of the log once you reach the screen you get stuck at?
wet crest
Sure thing.
foggy dove
/logmode
bronze mauveBOT
wet crest
foggy dove
thank you, could i get your UID too for reference?
paper nimbus
foggy dove
uid is in your profile after tapping top left corner of the screen
@paper nimbus #known-bugs
static goblet
paper nimbus
legend thanks!
wet crest
UID: 67113749 @foggy dove
foggy dove
thanks again keys
shy raptor
Was it always like this?
static goblet
It seems there are still bugs in the Faction
full onyx
taihous ballroom L2D is broken
foggy dove
wet crest
Your welcome. Should I still report it as this is my first time reporting something. ^^;
wet crest
Alright. Good to know.
stoic wind
So, I don't know if this is just due to the age of my phone or anything, but I can't bind my apple account to my AL account
grizzled marsh
empty iris
Not sure if happening for anyone else, but tapping the characters doesn't have their speech bubbles appear for me.
abstract adder
is chapter 10 hard mode bugged?
foggy dove
shinsei you getting an error like this?
https://cdn.discordapp.com/attachments/468804420801527810/710526298333773834/unknown.png
harsh flicker
good riddance, do you happen to have adb command to do the pinch swipe required to open debug mode? I get that bug on every device I have, I can't get into debug mode on any 😦
foggy dove
It's alright if you can't, could you send your UID anyways?
abstract adder
yeah, and they are 100% cleared even though i didnt do anything
foggy dove
that exact error message?
If so could you try to take a screenshot of the logs when you get to that screen?
it would help in identifying the cause
@abstract adder
harsh flicker
UID: 339095761
foggy dove
thank you
abstract adder
okay just got relogging and it went back to 0% cleared but cant start
candid falcon
Belfast doesn't wanna chat with me so I'm leaving this here.
terse bramble
Has core exchange been removed? It's not showing on mine.
wet crest
@foggy dove Just letting ya know that it is fixed now, values were likely higher than they should have been or something but thanks for helping out.
abstract adder
@foggy dove its working fine now, a weird bug after restarting
terse bramble
foggy dove
could you try restarting the game?
oak night
I had 23 wisdom cube, i used 20 of them in the special construction pool the cube become 3 but i haven't received any shipgirl
terse bramble
I have a few times. It'll turn up eventually I suppose.
waxen sluice
Shiranui's subtitles are missing
harsh flicker
@foggy dove I managed to enter it, here's the log after trying to enter battle 3 times. UID: 339095761
steel coyote
excuse me, wasn't Belfast supposed to be out of light construction? by all means I should have gotten Swiftsure instead on that pull right?
blissful sequoia
Ask
foggy dove
@harsh flicker thanks
hexed void
.... How do you know if you're supposed to get swiftsure when there's like 10 different SSRs in light pool...?
blissful sequoia
Is taihou l2d , bugged rn?
foggy dove
#known-bugs yes
well swift shares the same timer with bel and monty
so i guess he meant the 1:25 timer
even if bel was removed the sheer number of ships with 1:25 timer... like the whole damn cleveland and town classes
blissful sequoia
Aight thanks
harsh flicker
@foggy dove should I my game as it is for some developer to look into it, or leave that battle and try whether other battles work? Any bug ticket for me to follow?
humble goblet
Anyone bought dock expansion before the emergency maintenance with free gems and didnt get the dock space after maintain ?
harsh flicker
@foggy dove Hard mode 2-4
buoyant hemlock
naka’s beach skin has no subtitles when you tap on her (iphone 7)
foggy dove
ok thanks
@waxen sluice any other ships missing?
restarting game shd fix it @tidal dove
@buoyant hemlock could you check if any other ships are missing it?
check the shop shiranui in particular
buoyant hemlock
shiranui doesnt have subtitles either
fathom anvil
Hi I'm getting some bug with fleet faction tech upgrade. It looks like I'm able to upgrade but that's not true I get an error instead
System error 40: Illegal restriction
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
fathom anvil
Oh ok, first time I'm reporting a bug here so I was not sure how it works
foggy dove
nah not you it's fine
waxen sluice
@foggy dove It's just Shiranui in the munitions shop, Akashi is fine as well
foggy dove
thanks
silk rampart
When you enhance a ship the the word in the bottom left the word is squished
foggy dove
known
ancient maple
buoyant hemlock
now this is a new one lol never saw it happen with map selection
dreamy kite
Hi, Taihou's Forbidden Fruit Live 2d is not working
foggy dove
@buoyant hemlock restart gane
dreamy kite
I already did and it is still missing. Also tried the "repair Live 2d" on the main screen and nothing..
foggy dove
did you read #known-bugs
gloomy elbow
foggy dove
#known-bugs for taihou...
high gyro
Ah ok ^^
gleaming sable
Is this archived?
ancient maple
It says coins, with a blank image.
gleaming sable
The thing in the top left that measure def up
twilit pulsar
Taihou's Forbidden Fruit Live 2d is not working. I tried it on two phones.
foggy dove
@twilit pulsar #known-bugs
gloomy elbow
Freezing in another devices
late sparrow
How big was the update for real, 400Mb after the store update 
foggy dove
2.1gb
@gloomy elbow if the log in issue is for sandy and sandy only, contact customer support
vestal zephyr
Well this is not a bug,but i found something at Ark Royal's Dialogue. I kid...
i think its supposed to say I kind...
foggy dove
that's intended
that's very clearly supposed to be her saying kid cos she's a "destroyer-con"
gleaming sable
hurB 
foggy dove
instead of kind
vestal zephyr
But it says I kid,it doesn't even make sense 😂😂😂😂
foggy dove
that's the joke
she says kid instead of kind
cos she likes kids...
well if it went over your head i'm sorry
gleaming sable
vestal zephyr
All good,i just literally thought that it's a typo 😂
foggy dove
does that appear on any other danger level?
grave snow
!bugreport
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
gleaming sable
No just that one, infact I just double checked and it give me the air superiority text instead
ancient maple
Oh, I see.
It displays whatever icon's text you pressed on last, and if you haven't done that, it displays the missing image/coin text.
simple oak
Is Belfast ded ? Can't submit a report
gleaming sable
So should I submit report for that?
simple oak
Nevermind she's finally working now
gleaming sable
Aah ok thanks
ancient maple
Are you sure though, Ender? It doesn’t look like it’s a ‘too fast’ issue...
daring gorge
guys my taihou is broken
foggy dove
bright kindle
idk what happened but the game was upright for me
hollow kraken
Just restart the app in correct orientation
ancient maple
I feel like the danger level icon copying the text of other icons definitely isn’t intended
bright blade
Hey so i just had to restart the app store Update for the 5th time. Did someone Else had the Problem to or maybe a sollution?
barren plank
Ummm
hollow kraken
If you're talking about how the update will get to 100% and still go, that's just a weird Play Store issue. Keep it running and it'll eventually finish. It's just not showing the accurate size of the update
@bright blade
bright blade
Yeah Know i had that but after the push Note download bar hits maybe around 67% give or take i get an error Note from the playstore itself,that an error happend
barren plank
The hell happened here?
ancient maple
Will do.
hollow kraken
@bright blade Hm...not too sure then. It sounds like a device issue. I'd say make sure that you have enough storage space, try restarting your device, and maybe even stopping then restarting google play services to see if that helps
bright blade
Ok will Do that
barren plank
Well the ship disappeared
hollow kraken
It'll be sent directly to your dock. Go to your dock and sort by time to see who it was
simple oak
I see that it's called like that in the Twitter post as well so I assume it's not a mistake ?
What does Seirios mean tough 
hollow kraken
It's kinda like another spelling (more Greek) of Sirius iirc
north flume
yes
Its name is derived from the Greek word Σείριος Seirios "glowing" or "scorching"
minor frigate
ancient maple
long peak
nice 1 devs 😄
lusty shadow
Bulin PR OP
bright blade
So this happend it said search for WiFi tho its connected now i need to restart the download again
deep marlin
so is it know that when you move from rare ship to pr the blue wave stays? it looks cool tho not that i complain (or its my game just bugged?)
deep marlin
ye its even moving cool lol
bright blade
@hollow kraken so restared my phone and still happend in the pic uptop should i maybe delete the App and redownload it all?
ebon zodiac
Hi
hollow kraken
@bright blade Hm...could be worth a shot Only if you have your account bound though
limber sierra
bright blade
@hollow kraken i have them bound to Twitter and fb so yeah?
mint valley
Guys I dont know what is happening
north flume
@mint valley taihou is known issue
hollow kraken
@bright blade Yepp, should be safe then
ebon zodiac
i downloaded the new version of azur lane and i cant log in, and i dont know if i did something wrong at updating azur lane
north flume
@limber sierra you need to replay last map several times to unlock last memory
also please actually ask your question instead of dumping screenshots and hoping we will figure it out
mint valley
I restarted my phone but shes still gone
north flume
It's known issue
limber sierra
Soory
ebon zodiac
Unable to mind mission config. Update may be required ERROR ID:15572
north flume
i think that means your game wasn't updated properly
check cache or reinstall the game
bright blade
@hollow kraken it does automaticaly download the Update to right?
north flume
you can check it by pressing cog in upper right corner @ebon zodiac
hollow kraken
@bright blade Yepp, it does
bright blade
Ok here goes
ebon zodiac
Thanks for the help
buoyant hemlock
Erm
vast stone
Is Grenville coming back too? After all, she is from Winters Crown
hollow kraken
Not currently. She's not available in any server (JP,CN,EN,etc)
somber magnet
My Taihou live2D isn’t working the background loads but not Taihou
buoyant hemlock
there’s this bug where when you go through your dock and scroll a little fast the characters lag and disappear or spawn as other characters, or overlap each-other
hollow kraken
@somber magnet Known bug w/ one of her L2D right now
@buoyant hemlock It's a general known issue w/ the UI when scrolling too fast
somber magnet
Ok thanks
thin nimbus
What the heck?
daring jay
restart game, should fix
but damn, this new update is pushing the spaghetti code to the max
rocky terrace
bug: you can reconnect(after quiting to login screen) and log in with old version of game if game is kept in phone memory before update
grim sky
hollow kraken
It's a known issue w/ Fleet Tech right now
grim sky
I see. Thanks for answering
hoary lagoon
you know what's a not known issue? the game playing click sounds when you're dragging stuff
rocky terrace
uhm... it too late and i want to sleep, ill rephrase:
if game is kept in phone memory before update, when you try to load it, it gives and option to reconnect or quit to log in screen, if you quit to login, you then can reconnect with old version of game, i got to notice screen and then quit, dont ban me
unreal summit
Why Swiftsure's skill doesn't show
hoary lagoon
well this is new
the wrong one
north flume
what command you tried to use?
hoary lagoon
but yeah, me being dumb
unreal summit
Um is Swiftsure skill bug is known bug?
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
hollow kraken
You can just put it as...battle/sorties
hoary lagoon
I'm sure it's fine if you just point in the right direction
bright blade
@hollow kraken i keep getting download errors store wise
hollow kraken
Can you send a screenshot of the error?
bright blade
Yeah when i get it again that is. But what it usually says is
"Azur lane couldnt be downloaded
Please try again later or If the Problem procedes please go to the Link and it gives you options" now the Link just Tells me keep up WiFi or restart phone and All that
hollow kraken
Is it just AL giving this issue?
vernal wolf
getting the same issue here, not sure the issue
bright blade
I only play AL, but idk If its The play store or all Apps it also keeps jumping between 4 Hours and 5 minutes the download.
vernal wolf
mine says it's a 2.1gb update, gets about halfway, then just stops
bright blade
Same here
hollow kraken
Hm...could possibly be the play store having issues (a couple of people have reported such issues today), but unfortunately can't say for sure. I'd say try restarting your device (if you haven't already), using a different network connection, or even trying a free VPN to see if the download goes any further. Just as some simple first steps
vernal wolf
which is strange because it worked just fine on bluestacks
bright blade
And to what Region should we Set the VPN?
vernal wolf
i dont even have a VPN, any recommendations?
bright blade
Whats youre antivirus Provider that you use? @vernal wolf they can have a VPN mine does
hollow kraken
Just some temporary free one from the app store should do. Something like Hotspot, VPN Tunnel, and the like are pretty recommended iirc
vernal wolf
aight, thanks
buoyant hemlock
Not sure if this has been said already but in game it says the rate-up will be until May 27th while patch notes states its until May 20th
bright blade
@hollow kraken so its been like that for 5 mins now with the VPN
hollow kraken
@buoyant hemlock #game-news there was a typo
@bright blade I'm assuming that says "Waiting to download"?
bright blade
Yes
hollow kraken
Hm...and where did you set the VPN to?
bright blade
I made a quik connect with the nearest Server wich is germany
hollow kraken
Gotcha. If possible, try setting it to somewhere like USA to see if that changes anything
vernal wolf
US works? i'm in Canada and it isnt so that's kinda funky
hollow kraken
game be weird sometimes
@vernal wolf If USA didn't work for you though, perhaps try just changing it around to some different areas (such as Canada, EU, etc) just to test it out
vernal wolf
well i'm in Canada, so i'll try USA then UK or something
bright blade
I just hope it finally Downloads this time
vernal wolf
i know Canada isnt working because both me and my brother are getting the same issue
bright blade
Im Glad im not alone with this problem so bad it may seem