bug-reports

[honest solar]

@fluid sun It has been reported, but thanks for checking in

[tiny crow]

Hotfix incoming?

[torpid spear]

Since i log in 10 minutes ago, lot of manju appear on my screen but when i check my internet its fine

[floral cosmos]

my account is rolled back should I send a message to Al Support ?

[hollow kraken]

/rollback

[bronze mauve]

If you've experienced rollbacks, please contact them at https://yostar.helpshift.com/a/azur-lane/ or alternatively email them at [e-mail] and tell them what you have lost from the rollbacks.

[hollow kraken]

Please contact customer support

[final flare]

is there any more logs needed? just got DCed from avrora and dk if i should post it

[ripe bloom]

can you show how to enter debug mode on ios version cos the double fingers doesn’t work

[crisp walrus]

Please contact customer support
@hollow kraken I have a question, Can I build if I lost event ships? I'm afraid that I'll loss more ships if I do

[coral cove]

Avrora: I was able to log in once, but most of the time I cannot.

[floral cosmos]

acutally I already send a message that mail adress but I got the japanese or chiense lang. message oto message I think Idk why should I try to contact on that site ?

[opal burrow]

It's being advised not to build ships for now

[waxen moat]

I already built ships...

[forest orchid]

^

[elder musk]

i had to do it twice yesterday

[tame lance]

same got 5 new ones;/ fingers crossed for no more roll backs

[whole cloud]

2 days downtime. Im done with this game it was getting already boring the last month

[zenith walrus]

Devs, please tell us is it safe to build or not?

[floral cosmos]

if your account a rolled back check the old message Syanda answer that quastion almost 2 min ago

[merry hound]

dont build yet

[golden bear]

@forest orchid I know this is off topic but why is kazuma kissing megumin

[waxen moat]

If I get a fucking rollback, I am uninstalling and calling it back to Call Of Duty. And what the hell is a rollback?

[opal burrow]

it means your account got back to at some point before your last login

[keen echo]

You lost some of your precious things?

[forest orchid]

@golden bear im shipper and it is a ship

[waxen moat]

If hackers didn’t just had something like a computer explode in their face, it would’ve been beautiful to watch..

[golden bear]

@forest orchid lol

[drifting nimbus]

got logged in 2nd time with no rollback

[clever oracle]

No unnecessary chatter, please

[forest orchid]

https://gyazo.com/c61f3baef35f49c5b1c0aae5e62c3930 Debug in Emulator!

[sonic oxide]

I found a bug that broke my dorm 😦

[golden bear]

@waxen moat did you build any ships before the devs went back to maintenance?

[waxen moat]

Tons! I went from 61 to 1 cube

[sonic oxide]

I added the batting cage, it didn’t load. Now i get this when I click manage

[fluid sun]

@novel valley you have pause ticked. Untick it and do a screenshot again

[waxen moat]

I didn’t hear anything about rollbacks until I was pinged.

[jagged oak]

From Sandy

[forest cipher]

Server: Avrora

[unborn sail]

Sandy when I was unable to get in the server
I have gotten in twice

[golden bear]

@waxen moat there is a huge chance that you will get rolled back. I used 40 cubes and got Reno and Marblehead but lost them both. I even got rolled back a second time

[urban kettle]

Avrora can still login?

[prime mica]

Sandy

[forest cipher]

Some times

[shut lark]

Server : Avrora
Sent a network timeout message and just got stuck on this.

[wraith idol]

@forest orchid can you help me how find debug mode on emulators

[zenith walrus]

I cant buy dock expansion. I press buy and nothing happens

[buoyant hemlock]

I was able to login in Sandy but I lost some of the event ships I managed to roll before it went down

[gaunt whale]

there a pinned message about how to use debug on emulators @wraith idol

[waxen moat]

I’ll just call it game and uninstall. I really ain’t finna deal with this. Plus I ACTUALLY wanted Bremerton but the damn 0.5 drop rate and the lag doesn’t give me some items. So I’m going to play COD and uninstall.

[elder musk]

exercises are not worth the time rn

[forest orchid]

@wraith idol it isnt really enable debug mode but ok
Edit: but it'll give you More Detailed log, so just give that to devs except you know to remove the AccessToken line

[half forge]

so if we can get in we shoulnt post a SS of the logs?

[forest cipher]

Wait.... I can lost my event ship when I get her?

[elder musk]

if u get a rollback yes

[next field]

@half forge basically the log is to help devs pinpoint the root error, so if yours works they prolly don't need it, at least right now

[fathom grail]

Will compensation be issued only to players on the Sandy and Aurora servers?

[forest cipher]

What is rollback? I don't understand

[buoyant hemlock]

What do we do if we get rollbacks on the account?

[half forge]

@next field ty

[opal burrow]

Compensation will be issued at a later date, right now devs are prioritizing Sandy and Avrora server fix

[fathom grail]

@opal burrow 200 gems will be issued to players in Washington?

[buoyant hemlock]

still not working?

[main iron]

Sandy

[high bear]

Server : Sandy

[next field]

@fathom grail most likely, yes

@forest cipher basically, it's reverting data to the last known working state. since user data is realtime, by doing this means there is chance some data are deleted. that's what they means by deleted from rollback

@buoyant hemlock i believe you can send the devs the details of what you've lost

@fathom grail if washi affected, then yeah. if not, then no.

[worn wren]

Batting machine from The Big League theme going invincible, can't place other object on its spawn spot

[fathom grail]

@next field ❤️

[hasty pond]

Sandy

[spiral depot]

On Sandy
Not sure if you guys need these still or not. It didn't time out after a couple minutes just stuck in infinite loading.

[limber sierra]

Server: Avrora

[eternal marten]

I managed to get in on Sandy, but everything was painfully slow.

[next field]

@buoyant hemlock it has worked for some, and they now asked all players to try. if yours still not working, then you can post a debug log here.

debug is opened by pinching both top and bottom left corner at the left side while keep pressing top right corner of your screen

[charred palm]

Avrora, but seems it is working Now. Some lag sometimes

[unborn sail]

If you got in the severs and rolled, do take sc's of the rolls, get some records

[eager haven]

👍

[patent orbit]

it seems like Cooper skin lack some animation or some animation are mix with other

[fluid sun]

@potent ore You have pause ticked. So please, untick it and do a screenshot again.

[next fable]

Is this still needed? SANDY server

[potent ore]

what pause?

[fluid sun]

@potent ore

[golden bear]

Sandy

[potent ore]

Sandy

[fading shuttle]

Sandy server

[lusty karma]

Is there still chance to get rollbacked?

[patent marten]

Sandy

[forest orchid]

I/Unity   ( 4822): 23:44:44.25-535: All servers working well. thanks God.

well who wrote this line in log console lmao (Output by Azur Lane debug)

[short elk]

@lusty karma in avrora no

[quaint glade]

Sandy served still down...

[fluid sun]

It’s not. Just some players can log in, some cannot

[mossy urchin]

Sandy

[prime sentinel]

even after reinstalling the game- still can't beat Error:-1 and opening animation combo

[forest orchid]

@prime sentinel corrupted assets file

[eternal onyx]

How do you open debug menu?

[white lake]

watch the video in #game-news

[fleet sleet]

/logmode

[bronze mauve]

https://youtu.be/l3ujs7D0tFE

[eternal onyx]

I did but when I try it didn’t work

[meager depot]

Sandy

[next fable]

Put ur fingers on top right top left bottom left

[sonic oxide]

My dorm broke when I added the batting cage, I can get ‘loading furniture’ forever when clicking the ‘manage’ button. 😦

[silent crater]

Always stuck here

[manic inlet]

Avrora:Managed to get in but a bit lag

[sonic oxide]

I get the same dorm problem on iOS and Android devices

[forest orchid]

why

[buoyant hemlock]

Do we need to do the debug thing if we can login? My notif bar just goes down whenever I do it

[deft vortex]

I'd say the devs are currently using the info from the logins to solve the problems

[dusk dock]

Sandy server
(I might upload several, I have a discord for my guild and am helping them out8

[potent ore]

@buoyant hemlock keep right thumb pressed and then pinch

[opal burrow]

@buoyant hemlock they only need debugs for those having problems logging in

[eternal onyx]

Sandy sever

[tall fox]

server: sandy

[forest orchid]

Mostly System.Web and exceptions it isnt rly useful but its useful

[subtle aspen]

Do we need to do the debug thing if we can login? My notif bar just goes down whenever I do it
@buoyant hemlock tap and hold onthe right side of the screen.and pinch on the left side

[neat drum]

they just keep deleting my progress

[deft vortex]

Uncheck "PAUSE" in the bottom left and retake screenshot @dusk dock

[gaunt whale]

@dusk dock untick the pause button and post again

[scenic nebula]

is this the place where i get help on logging in?

[shut lark]

Its running smooth on my end right now. Didny see a manju while playing.
Server:Avrora

[forest orchid]

success in MEmu

[zinc kelp]

Am i able to play now?

[scenic nebula]

cause i can't log back into sandy after i was able to login like an hour ago. It was pretty laggy too at the time

[golden bear]

@scenic nebula no it's not. Nobody on Sandy or avrora can log in

[autumn moth]

i can login into sandy now

[scarlet chasm]

oh still.. i thought it was fixed haha

[tall fox]

@scenic nebula this is where you help the devs to help you log in 🙂

[neat drum]

DONT PLAY they will delete your progress soon

[normal linden]

I can log into sandy

[shut lark]

Its playable on my end.

[scenic nebula]

ok well how do i help the devs to help me login

[fluid sun]

@golden bear I’m playing on Sandy right now, wdym

[golden bear]

@scenic nebula we are sending screenshots that will hopefully help the devs

[scarlet chasm]

sooo.. sandy still in maintenance?

[grim hatch]

some can login

[neat drum]

Worst Devs i have EVER seen

[rough vessel]

I dare them to rollback

[chrome hull]

I'm in Sandy playing the event

[golden bear]

@fluid sun ya I was too, but I got rolled back a couple times

[forest orchid]

@neat drum So you havent know who is YandereDev, right

[deft vortex]

@neat drum the rollback has not been officially confirmed, stop fearmongering

[opal burrow]

no unnecessary comments, and keep chatter to minimum pls

[fluid sun]

@golden bear I’m just lucky, I guess. I didn’t get it on this event. Good luck getting all your stuff back!

[tall fox]

@scenic nebula check server-news for instructions if you want to share info

[buoyant hemlock]

@neat drum Don't say that. With the corona going around. Just don't

[proper ridge]

Thank you guys~ the logs do help us!

[golden bear]

@fluid sun thx

[rugged mango]

So I keep getting the "Not Enough Slots" problem in the event map instead of being stopped from even going into the confirmation screen. This means that I don't get the options of insta-retiring or insta-enhancing like I do in the story mode maps.

[white lake]

@neat drum just this time that they have to ask player base for logs and suddenly they're the worst?? i salute them for their hard work

[swift galleon]

On Sandy

[placid horizon]

any ETA on server being more stable?

[gaunt whale]

@proper ridge Thanks Intern, you guys are amazing for working this hard for us for this long

[neat drum]

i lost 2 Bremerton

[opal burrow]

Refrain from making unnecessary comments

[strong snow]

One message removed from a suspended account.

[late verge]

@placid horizon we don't have an ETA, sorry

[neat drum]

At least i dont have reason to play this anymore

[halcyon smelt]

I was finally able to login in Avrora but I'm missing the big compensation.

[late verge]

@halcyon smelt it hasn't been sent out yet

[grim hatch]

@neat drum your choice not ours

[deft vortex]

@neat drum file a ticket to customer support. Also devs dont decide who gets rollbacked, its random

[forest orchid]

Keymap for Emulator (MEmu)
for Nox use pinch feature it might work

[orchid hedge]

Quick question if I may, did dev inadvertidely revert the "lvl20 to report" fix, or did the mute-bots finally catch up

[grim hatch]

Keymap for Emulator (MEmu)
for Nox use pinch feature it might work
@forest orchid

I couldn't do that in bluestacks

[quasi geyser]

As soon as I get in constant loading screens cant get past this

[forest orchid]

@grim hatch Open directory where bluestack is in, open PowerShell (or cmd), if you're using PowerShell then type "cmd" then after that type "adb logcat -s Unity" the log will show in Cmd/PowerShell

[buoyant hemlock]

Sandy

[amber kestrel]

Atleast u guys get in ;_;

[halcyon smelt]

May I assume that it is safe to do construction without losing them later?

[neat drum]

If progress delete is rly random i just unlucky as fck

[zinc niche]

btw i can see all of you guys's UID / Facebook / Twitter / Yostar account info as well

[quasi geyser]

I dont understand how everything got this fucked up

[golden bear]

@halcyon smelt I wouldn't

[forest orchid]

btw i can see all of you guys's UID / Facebook / Twitter / Yostar account info as well
@zinc niche And Access_token ;)

[buoyant hemlock]

I did construction and got all Pensacolas ans Cygnets I have nothing to lose

[zinc niche]

yup, not sure why the staff wants people to share like this, but it's definitely not safe.

[junior dirge]

Are rollbacks still being reported

[mint sluice]

Sandy 2nd attempt. resuest timed out

[opal burrow]

@zinc niche devs are asking for logs of it for login fix

[sage badge]

but dont tell about censoring data

[golden bear]

@zinc niche plz don't hack our account lol

[zinc niche]

idrc why they're asking, but i can see that guy's FB name and can easily social engineer through this lol

[junior dirge]

Yeah

[weary jolt]

any LD player users? couldn't access log mode using the method on pins.

[forest orchid]

@zinc niche AiriSDK problem

[sage badge]

idrc why they're asking, but i can see that guy's FB name and can easily social engineer through this lol
@zinc niche i dont think so xd who u want to exploit with this info

[mint sluice]

he want to exploit me

[zinc niche]

it's not the matter of exploiting but more of you making yourself more vulnerable, i was just strolling by and saw it

[junior dirge]

idrc why they're asking, but i can see that guy's FB name and can easily social engineer through this lol
@zinc niche I completely agree, should share these screenshots through DM instead. But if people doesn't care just let them do it lmao

[solid hare]

Any devs or GM want my video logs?
I have 2 test, i can login, lagging frequently, but i record it anyway
I cant send video in this chat somehow
Before i go sleep...

[late verge]

@mint sluice no irrelevant comments please

[forest orchid]

well i care about the server ip address more than the user info

[zinc niche]

ghost, pretty sure his pfp is ahegao lol

[grim hatch]

@forest orchid I get an error: 'adb' is not recognized as an internal or external command, operable program or batch file.

[forest orchid]

@forest orchid I get an error 'adb' is not recognized as an internal or external command, operable program or batch file.
@grim hatch oof u need to install adb though, i'll give u the link of adb: https://www.xda-developers.com/install-adb-windows-macos-linux/
Edit: if not working then do this too https://www.xda-developers.com/adb-fastboot-any-directory-windows-linux/

[livid hound]

You could help me In my account the event to redeem the skin of Z23 gets stuck and I only need one stage.

[honest solar]

z23 still has several days of running, and is timegated anyways so you should be able to complete it easily enough

[buoyant hemlock]

Here's my log, hope it helps. OH yeah, server is Sandy

[forest orchid]

what there was an event which gives z23 skin for free?

[digital escarp]

wish i could help, but debug mode doesn't activate for me on the log in screen (still stuck there)

[buoyant hemlock]

I can log in an out with no problems on both phone and emu, would the logs help?

yah, sandi cant log

[neat drum]

is there a possibility the Devs will give me what i lost ?

[grim hatch]

what there was an event which gives z23 skin for free?
@forest orchid

Yes.

Also, got the adb file extracted and placed to C drive....now what?

[digital escarp]

@neat drum you have to email them i think, like w the rollback issues

[buoyant hemlock]

i get network error.....will it get fixed if i do that debug stuff?

[late verge]

Yes email devs
Ideally have screenshot proof, but they can work with just text

[urban sundial]

I can't activate debug mode either

[late verge]

@buoyant hemlock debug screenshots are because dev wants to collect info on the issue

[honest solar]

@grand charm It has been reported. Thank you though.

[reef zinc]

is there any meaning to keep posting debug screenshots? Still stuck on login on Sandy here

[rain cypress]

Right now it's "build at your own risk", right?

[fluid sun]

Is there a chance to experience the rollback, if I experienced it in past?

[grim hatch]

@forest orchid got the command to work but it shows: waiting for device

[buoyant hemlock]

hmmm wow i just zoomed into the screenshot i took and saw my Twitter name and id pop in the dev log could actually be a safety risk can we please change how we send it to devs.

[fluid oak]

Sorry for spamming, but here my log

[subtle aspen]

@fluid oak what server?

[buoyant hemlock]

im still reinstalling regarding the app randomly rebooting

[late verge]

@charred palm please keep irrelevant commentary out of this channel

[fluid oak]

@subtle aspensandy, sorry i forgot to mention it

[fluid lark]

I am getting this message every few seconds (does not show up on the tactical map and in battle) and Nimi skin event page shows up as this.

[rough dew]

Do i need to post my log or can i wait till they fix sandy server?

[deft vortex]

You can press "Battle" to resolve the second one, I believe @fluid lark

[subtle aspen]

@fluid oak is cool bruv, hope you get in soon

[subtle pebble]

A3 siren sub skill is untranslated

[honest solar]

That is known.

[candid agate]

Sandy

[narrow gale]

Where do we email dev's for rollback lost

[honest solar]

Look at pinned comments in this channel

[jagged cypress]

Sandy

[honest solar]

or

/rollback

[bronze mauve]

If you've experienced rollbacks, please contact them at https://yostar.helpshift.com/a/azur-lane/ or alternatively email them at [e-mail] and tell them what you have lost from the rollbacks.

[fluid oak]

@subtle aspen yeah i hope so, its better to sleep and wait for the update, thx for keep fixing the game dev

[twilit pilot]

[summer kindle]

I can't get the log data screen up. I'm on Sandy server. Not sure if I'm doing it wrong.

[subtle aspen]

Tap and hold right side of the screen, and pinch on the left side @summer kindle

[radiant cedar]

sandy

[dusk dock]

These are mine (Sandy)

[summer kindle]

Ah ok. I was doing it wrong. Thank you. Will be right back with log data.

[dusk dock]

From a guildsman (also Sandy)

[timber comet]

Sandy

[little matrix]

how do you guys get the screen ? i watched the video multiple times but im unable to get it

[buoyant hemlock]

Right side of screen must be pressed
Then do the 2finger motion on left side
@little matrix

[spice thorn]

Sandy

[final hamlet]

Avrora I cant enter

[summer kindle]

On Sandy Server. However, this is the 2nd time I was able to login within 3-4 tries. Not sure if that info helps. It seems for me at the moment it's a 50/50 shot getting in.

[elder musk]

lurker's skill is in chinese

[cold quarry]

I can’t even get into log in screen for debug mode, it tells me I’ve logged in and gets stuck in here

[opal burrow]

@elder musk known issue

[buoyant hemlock]

Right side of screen must be pressed
Then do the 2finger motion on left side
@cold quarry

[royal jackal]

Sandy
Fight in PVP mode still causes an error and disconnects you from the server

[grim hatch]

@forest orchid what to do next?

[opal burrow]

yes, pvp is a known issue as well, and it's recommended not to touch pvp rn

[fathom token]

Hello, Yesterday I built 10 ships and in it I had Intrepid. Today I connect and it no longer appears in my dock.

[honest solar]

@fathom token

/rollback

[bronze mauve]

If you've experienced rollbacks, please contact them at https://yostar.helpshift.com/a/azur-lane/ or alternatively email them at [e-mail] and tell them what you have lost from the rollbacks.

[reef zinc]

When I went into debug-mode I could suddenly log in right away, was it just blind luck or? Sandy server here

[fathom token]

Ok thank you

[honest solar]

Servers aren't fully resolved, some people are having luck

[cold quarry]

Lmao

[honest solar]

Also at this time, devs have the information they need from the logs. They may ask for more here in a bit.

[maiden vapor]

Only 100 gems
Where are the rest of the gems I was promised?

[zinc niche]

thanks for sharing everyone's facebook name, access token, user ID.

[opal burrow]

Will be sent out at a later date

[honest solar]

@maiden vapor From the twitter post:

[rocky stag]

Screenshot (2020. márc. 27. 18:41:57)

[golden drift]

They’re trying to stabilize servers before they send out the compensation pack

[maiden vapor]

Thanks

[sonic plank]

anyone have missing units

[midnight crest]

Here's mine

[little matrix]

thanks @buoyant hemlock !
so here's my screen for the Sandy server

[reef zinc]

is a rollback still a possibility? so even if u manage to get in, grinding event maps might not be too smart or?

[rocky stag]

Screenshot (2020. márc. 27. 18:44:42)

[quasi geyser]

Now I got booted out

[honest solar]

It's still possible until servers have fully stabilized, but we've been seeing fewer reports of such

Devs currently have all the logs they need.

[rocky stag]

Hope this debug photo helps!

[buoyant hemlock]

wrong description or faulty insertion in shop ?

[urban jolt]

Sandy

[honest solar]

@buoyant hemlock The notes there are wrong -- it should be Bremerton & Casablanca

[sonic plank]

anyone have missing units like me? i pulled alot of the event ships yesterday and they are not in my dock today.....sandy server btw

[rough vessel]

@honest solar I think you will see the issue very quick

[honest solar]

@buoyant hemlock And actually, I don't see that reported yet. Could you please submit it to Belfast bot?

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[misty jackal]

got rollbacked , contact support @sonic plank but you should have your ressources back

[hollow kraken]

@rough vessel It's known

[vernal shore]

My account just got reset back to the tutorial is there a fix for that?

[honest solar]

@rough vessel Already reported in #known-bugs

[hollow kraken]

Make sure you're choosing the correct server

your account stays on the one that it was created on

[buoyant hemlock]

Oh nice are people still sharing their personal info via logging screenshots?
sasuga restart

[vernal shore]

It says I'm still on the same server

[buoyant hemlock]

I didn’t see this in #known-bugs but I could’ve missed it. Boss cutscene on A3 supposed to be cooper but it shows intrepid instead? Edit: not urgent obviously but I just noticed it

[hollow kraken]

@vernal shore Try logging into all of them (if possible) to see if any of them have your account
@buoyant hemlock Hm...is it supposed to be Cooper? (I personally haven't gotten that far in the story yet)

[buoyant hemlock]

@buoyant hemlock notice is wrong, bremerton's supposed to be in the shop

Yea, In the card right before this the dialogue says “Cooper here...” and in the previous scene Cooper calls out her new move “Cyclone Smasher”

yea Currently trying to add it to the bug section

[rough crag]

After being able to log in consistently 1 hour ago the issue is back for me. Sandy, Malaysia

[buoyant hemlock]

oo sweet more personal info in bug reports, thank you restart

[modern zinc]

Guys i'm getting this on lex

[tidal garden]

I cant even log into Sandy

[hollow kraken]

@buoyant hemlock Then please report it to Belfast Bot

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[vernal shore]

All 4 servers give me the tutorial instead of my account.

[hollow kraken]

@vernal shore Did you try to reinstall the app or something similar?

[mighty sinew]

Washington server crashed, I’m getting network errors again

[vernal shore]

I did but I had it binded to my yostar account.

[honest solar]

@buoyant hemlock The context of that scene is that Intrepid is relaying a message she received from Cooper

That's why the message is in quotes

[hollow kraken]

@vernal shore then please log into your Yostar account from the title screen w/ the same email that you used to bind it

[buoyant hemlock]

I'm not sure the developers are aware that the server is down
hold on lemme tell people I can't log in with a screenshot
sweet now they know something is up

[honest solar]

Please take idle comments out of this room

[vernal shore]

I have already done that.

[hollow kraken]

@gaunt mural Thank you for the assistance but we're good for logs now as per staff

@vernal shore Are you sure you used the correct email then?

[buoyant hemlock]

for the bugreport screenshot do discord links work? also I'm not sure if I'm in the right section

[opal burrow]

yes

[buoyant hemlock]

@buoyant hemlock https://discordapp.com/channels/456397991847395339/468804420801527810/693156121996951563
If you meant belfast bot, then yea links to discorapp.com stuff works

[feral brook]

Pls help i can't login with facebook server Washington

[buoyant hemlock]

oh my god, people still using facebook..

[vernal shore]

@hollow kraken That was the problem thanks for the assistance.

[buoyant hemlock]

@honest solar I already submitted the feedback but good catch. I didn’t even notice the quotes. My bad. Please go ahead and reject my feedback lol

the event mistranslation counts as translation and interface right?

[honest solar]

Thank you for checking in about it though

@buoyant hemlock From belfast bot, chose 2 (Translation Issues), and then 1 or 2 (Event cutscene or interface) as you feel appropriate

[grim hatch]

Connection to server lost.

Server: Sandy

[opal burrow]

there's no need for more logs

[honest solar]

Work still ongoing. Per #game-news we don't need additional logs, but thank you for wanting to pitch in

[hasty pond]

When can we log in

[gritty saddle]

Sandy Server.

[balmy remnant]

When i logged on al, my Intrepid and Reno was gone. can you do something ( obviously i can't prove It but there Is a way to check that i had that ships?

[buoyant hemlock]

when will the compensation be sent?

[opal burrow]

at a later date, they are prioritizing server fix first

[honest solar]

/rollback @balmy remnant

[bronze mauve]

If you've experienced rollbacks, please contact them at https://yostar.helpshift.com/a/azur-lane/ or alternatively email them at [e-mail] and tell them what you have lost from the rollbacks.

[real shore]

when can we expect to get our lost ships back? any estimate would do

[hollow kraken]

We don't have one, sorry to say. Server stability is the top priority and plus it's the weekend

[neat drum]

we will never get our ships back probably

[hollow kraken]

You will

[sturdy verge]

I don't know how but i can log in. I'm in sandy server btw.

[fluid sun]

Some people can, some people can’t

[honest solar]

Just because it is for you doesn't mean it is for everyone, or that the problem overall is resolved.

[sturdy verge]

Oh i see

[neat drum]

do what you have to do to fix game , at least you gave me reason to play other games

[sturdy verge]

I just weird because before i can't even login since the maintenance were done😅

[edgy iris]

@sturdy verge sandy servers have been having issues since the maintenance and update

[rare peak]

is it a bug or why do i dont got d mapos after clearing c maps?

[opal burrow]

b/d maps opens in 43 mins, rn they are timegated

[edgy iris]

it seems more people are able to log in now (Sandy) than yesterday, but whether it is permanently fixed or not we do not know, or at least have not have had sufficient info about

[rare peak]

Didnt got a timer. Ok. Thank you

[fluid sun]

@rare peak wait, you don’t have it?

[edgy iris]

@rare peak there should be a timer on the event map in the right upper corner

[edgy iris]

weird, timer should have been under the total amount of points, or it is for me at least.

[fluid sun]

Hm, strange. Is it showing at least in normal mode?

[opal burrow]

there should be one on each mode, yes

[rare peak]

Yesterday i had a timer. But now...
Normal Mode as well not

[rare peak]

I had this yesterday. But, you see my problem
I wondered as i saw, that i didnt saw XD

[edgy iris]

hmm, might be an emulator issue? no idea tbh

[rare peak]

well. Opened Al on my Phone. There is a Timer 😄
You got over 9000 IQ

[edgy iris]

emulators tend to have issues with overlays and ticktimers, so although I have no idea if the timer in AL is implemented like that, it was literally the only thing I could think of.
Glad it worked for ya.

[fossil violet]

I didn’t get my 19.99 for gems is there still down for sandy

[opal burrow]

okay that didn't work
Email their CS for that

[edgy iris]

@fossil violet Sandy is still experiencing issues.
Some players are able to log in now, others are not. So best to not risk buying gems atm.
If you've already bought them but not received them, or if they got lost during the rollback, contact the dev's ASAP via https://yostar.helpshift.com/a/azur-lane/ (see pins) or mail them via [e-mail]

[silver verge]

Having some conection issus at Sandy server.

[rare peak]

That Screen happened Once in my 1 Year AL career 😄

[edgy iris]

@silver verge PvP on Sandy and Avora is still broken sadly

either long loading times after finishing or troubles afterwards when selecting another pvp battle

[storm axle]

it worked fine for me on Avrora

[edgy iris]

not everyone is experiencing it, but quite a few people are, reading the general chat

[warm cave]

actually, it's working for me right now
used to kick me last night and earlier, but now it's smooth sailing in PvP

[edgy iris]

lucky you, I only managed to reconnect this afternoon. Yesterday evening and this morning it kept disconnecting

[frozen condor]

Hello, can't connecte on sandy, any need of more screen shot ?

[warm cave]

@frozen condor #game-news says no

[edgy iris]

@frozen condor The Sandy server is still experiencing connection issues sadly

[buoyant hemlock]

I was just able to log in for the first time in a couple of days so that’s a notable improvement. But I’m not sure if I should wait to start doing anything for fear of rollbacks.

[frozen condor]

Yeah i saw on game news but since or was before. I could log in like 10min 2hrs ago something like that

[inland badge]

I was able to log in to aurora about two hours ago. Now I’m back to not being able to connect. If this has already been pointed out, I’m sorry.

[fluid sun]

Sandy and Avrora still experiencing log in issues. So please be patient, until devs will fix it.

[barren geode]

Are the servers still whit the same problem of loop loading or is my app fucked?

[jagged sail]

@barren geode yes

[lament ether]

Hi I've just tried to purchase gems and I received an error, no gems received but my payment has gone through.

[honest solar]

Servers are still having difficulties until devs give us an update.

[inland badge]

@fluid sun thank you! I hadn’t seen anything in the recent history about avrora

[honest solar]

@lament ether You'll need to reach out to customer service. Please not that due to the currently ongoing issues, there may be a delay / servers will have to be stabilized before it can be looked into.

[lament ether]

do i have to send an email? who do i talk to for customer service

[edgy iris]

@lament ether https://discordapp.com/channels/456397991847395339/468804420801527810/693164797956718701

[lament ether]

Thanks

[edgy iris]

although I mention the Sandy server in there, the same applies for Avrora.
and no problem, hope it helped

[brave patrol]

So sandy server still Cant work. Why Sandy Cult and her Followers sufferedcthe most. I thought Sandy curse is thing of the past. 😂

[zenith walrus]

Sandy is down again

[honest solar]

Sandy isn't back up yet.

[royal island]

It's taking a while to load,and then crashes once,but I'm able to get in,and I'm in the Sandy server.

[static cypress]

Is it just the login for Sandy?

[edgy iris]

Once you are in Sandy it should work, albit with lag. The problem is getting inside in the first place.
Also, PVP has the risk of breaking your connection (server error) so best to stay away from that on Sandy atm

[static cypress]

Right. I was already in so I was just worried about being kicked out during the new event maps

[tame lance]

saundy down ? im logged in

[honest solar]

Folks, just because you can get in, doesn't mean it's working for everyone.

So please don't come in here just to say it's working for you

[edgy iris]

@static cypress just make sure not to PvP

[stuck spire]

Rollback possibilities? Pls no

[cloud stratus]

help still shows polaris

[brittle lion]

hi, i log in and i discovere all my progressi in the actual event has been resetted...what can i do?

[quasi dust]

/rollback

[bronze mauve]

If you've experienced rollbacks, please contact them at https://yostar.helpshift.com/a/azur-lane/ or alternatively email them at [e-mail] and tell them what you have lost from the rollbacks.

[urban saffron]

what is Sandy server time ? UTC -7 ?

[brittle lion]

tnx

[honest solar]

All EN servers are UTC -7

[topaz copper]

So for east coast of the US, it's 3 AM?

[honest solar]

Correct.

[patent trout]

12 hours 26 mins then right?

Or 11:26?

[modern gust]

still cant enter Sandy

[exotic flint]

Ahh what is 1am server time at Manila Standard Time? Gmt+8

[honest solar]

Please use google to check what time that would make it for you locally.

[cloud stratus]

i think an hour after server reset

[patent trout]

i think an hour after server reset
@cloud stratus My thought as well, so its 12:25 then, thanks

[cobalt eagle]

Thats what I get since Ytday ... got in Once for few sec, Once only ... (sandy)

[zinc kelp]

@exotic flint It's GMT -7

[exotic flint]

[amber kestrel]

Why ppl asking time?

[jolly estuary]

I can do shit

[fossil violet]

I cant find the records of my payments

[honest solar]

Please go to other channels if you're just chatting

[zinc kelp]

1 AM UTC -7 => 3 PM GMT -7

[honest solar]

@fossil violet You'll need to contact customer service about any payment issues, and they can provide you with what is needed

/rollback

[bronze mauve]

If you've experienced rollbacks, please contact them at https://yostar.helpshift.com/a/azur-lane/ or alternatively email them at [e-mail] and tell them what you have lost from the rollbacks.

[honest solar]

Use the email address in there

[honest solar]

@jolly estuary They have not announced that the problem is resolved.

[stuck badge]

hello I'm here to rport something has happen with my acc. my shipgirls that get yesterday suddenly missing from my account. my shipgirl that missing the girl in log in cover and cooper. please tell me where they are

[honest solar]

/rollback

[bronze mauve]

If you've experienced rollbacks, please contact them at https://yostar.helpshift.com/a/azur-lane/ or alternatively email them at [e-mail] and tell them what you have lost from the rollbacks.

[rancid basin]

I spent 2000 silver wing badges on casablanca and It didn't give me casablanca

[dreamy bobcat]

Hi want to ask is the avoura server problem fixed?

[buoyant hemlock]

did you try opening the game and logging in

[small crystal]

not yet I think

[honest solar]

@buoyant hemlock Please keep the chatter down

@rancid basin Did it consume the event currency?

[rancid basin]

Yes

[honest solar]

@dreamy bobcat No, problems are still ongoing

Unfortunately, you will need to contact CS about a rollback problem then Bryce, per the instructions above

[stuck badge]

did anyone face same problem as i did? where the shipgirl that i get from gacha yesterday were not in my dock. sadd

[oblique spruce]

Still can't login here, previously deleted the game and redownload it for the event.. Is it affecting the data?

[dreamy bobcat]

@honest solar i see I see will there be another maintenance after the sandy maintenance later?

[honest solar]

please look at the response I gave you above regarding rollbacks @stuck badge

Unknown at this time -- please look at the latest statements in #game-news for official word on anything

[river heath]

Did you fucking kill Lexington now?

[honest solar]

@oblique spruce So long as you bound your account, you should be able to get back in once the server maintenance has finished

[buoyant hemlock]

What did it say when you tried opening the game and logging in? @river heath

[simple oak]

Lexington.

[honest solar]

@buoyant hemlock Please stop agitating users in here. When a moderator / feedback member with better knowledge is available, your concern in #discord-feedback will be addressed.

[oblique spruce]

Bounded, but with those stuff regarding servers, it burns my patience..

[mighty sinew]

I know you’ve probably gotten this a lot but Washington server is down for me, I keep getting network error...please help

[urban sundial]

How badly did we break this game?

[honest solar]

Unfortunately, server problems are still ongoing

[river heath]

@buoyant hemlock Was stuck on loading after restarting due to endless manjuu loading message. Seems to be working now

[marble quail]

One message removed from a suspended account.

[frosty gyro]

the servers are still running not smoothly

the game will be running slowly right now if you do get in

[simple oak]

Alright, was able to log in after restart, just a hiccup apparently.

[white stone]

The game has worked for me for a while now. (Sandy.) I see the loading icon a bit more than usual, but I haven't really had any big problems outside of that. (Though I haven't PvPed any -- not that I normally do unless I want to earn points to get Bulins.)

[honest solar]

Different users are having different luck at present.

[amber kestrel]

This works for me. Leave the game on the part which says about network error and switch the app to something else and use the other app for couple minutes. Then when i change back to azur lane i got in. It has worked 2 times out on 2 times i tried. Hope this helps someone :P

[dreamy bobcat]

Is it recommended to screenshot the builds I did from the guild incase of rollbacks?

[honest solar]

If you're worried, go ahead and do so

But they way they're working is, if you log back in the game after getting something, and it's still there, you should be good

[dreamy bobcat]

Okie ty for answering my questions @honest solar :3

[autumn moth]

is it ok to play now, im afraid i'll get rollbacked. im in sandy server can login

[amber kestrel]

I didnt get rolled back but not sure if it will happen

[golden drift]

Screenshot anything important just in case, but if you can get in it should work out

[green viper]

I sent email for help yet haven't gotten response has anyone got a reply from yostar?

[somber sage]

I was able to get into avrora but i don't think i'll do anything important just yet

[honest solar]

@green viper First priority is to get the servers properly up & running again -- once that happens, CS will start going through the backlog

[gaunt mirage]

looks like i lost some of my event memories

[green viper]

Thanks

[white stone]

OK, tried logging on again, and... damn, that was a swift log back in.

[green viper]

@gaunt mirage Yeah, happened with me, even lost some ships

[gaunt mirage]

i'm pretty sure i complete all of this :
mid-auntum festival
bits of courage
winter offensive
moonlit overture
fight on royal maids

but they are now 0/?

[white stone]

Still have my shipladies too. Also: aha, so that's what slow mode is. XD

As far as Moonlit Overture goes; I'm still lacking those last two cutscenes. As far as Fight On Royal Maids goes, I remember the second part of that event sort of erased the cinematics I unlocked for part 1. Is there a way to fix that? Do I need to Email the team?

[honest solar]

Moonlit overture affected a lot of people, and has been going on for a while

[dense canopy]

i dont think this is how selection highlighting is supposed to work

[gaunt mirage]

also most of my other event memory are reduced by either 1 or 2 memory progress

[honest solar]

As for Fight On Royal Maids, I believe that EN lost all of the original event cutscenes, becasue we got the rerun, so they're all there instead (unless I'm confusing events)

[frosty gyro]

theres 2 memories and one is real

[stone mortar]

hello for the / rollback where would i go to report a missing ship? i had lost an intrepid suddenly 😦

[gaunt mirage]

and the fact that i have all the event ship is the one that making me worry that i might get a roll back

[honest solar]

/rollback

[bronze mauve]

If you've experienced rollbacks, please contact them at https://yostar.helpshift.com/a/azur-lane/ or alternatively email them at [e-mail] and tell them what you have lost from the rollbacks.

[honest solar]

@stone mortar Instructions are there for reporting any problems that have occurred ot your account

[gaunt mirage]

rollback is only for the shipgirl and resource right?

[honest solar]

You can also reach out to CS about missing cutscenes, if you're concerned

Though please bear in mind that may take a little longer to fully fix

[gaunt mirage]

i'm just gonna wait for it considering that this isn't that major of a problem

[frosty gyro]

I mean theyre known bugs

so there is no reason to

[stone mortar]

ah thank you, i sent my info in and am hoping it gets resolved 😦

[green viper]

What is rollbacks?

[honest solar]

https://cdn.discordapp.com/attachments/484199488315981845/693198350857797642/FB_IMG_1585341644885.jpg

[buoyant hemlock]

wow nice 👏

[thorn wraith]

what if i lost ships in the rollback but decided to try again and pull them only to waste even more resources, will the resources get refunded?

[azure escarp]

hey excuse men where can i get help with an account been wiped ?

[buoyant hemlock]

does anyone else have trouble with the clear B3/D3 mission using sandy? Doesn't seem like the counter is going up despite sandy at full LB being used for me

[honest solar]

@buoyant hemlock Is she in your boss fleet? And surviving?

[buoyant hemlock]

absolutely. And at lv113 she survives just fine. She is retrofitted though so not sure if that affects it

[void wind]

submarine in the events has JP skill

when they show up it's jp skill

[native hazel]

i have the Unknown Error:-1 but lost access to my twitter bind

[bitter juniper]

I'm seeing the same issue. Level 119 San Diego (Retrofit), Boss Fleet, B3, MVP, no credit.

[manic halo]

I was about to say the same thing. I just did B3 and I did all the mobs and boss with San Diego in fleet (retrofit) and I didn’t get credit.

[gaunt marsh]

That should be a bug then ... unless it was intended

[honest solar]

Could one of you take the time to report it to Belfast, so we have a log of it?

!bugreport

[rocky willow]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[bitter juniper]

@rocky willow B3 Clears with San Diego (Retrofit) in boss fleet not counting towards event mission. !feedback

[honest solar]

@bitter juniper Per the instructions above, please send a DM to Belfast saying !feedback, and she'll then walk you through the process

[manic halo]

I reported it

[honest solar]

Thank you

[zenith crown]

So the rollback issue i have to send a email to yostar?

[honest solar]

No. Per the latest tweet from Intern, the yshould have the data needed to send you the missing ships in the mail

[golden drift]

still waiting on clarification of that per my question in #game-feedback

[buoyant hemlock]

you guys got any reports of occasional hanging when entering a fight?

[zenith crown]

well i havent received Reno which i lost on the emergency update..... and i read it. it didnt say any compensation. Will it come later days?

[frosty gyro]

it will arrive at a later time yes

likely when servers are more stable

[buoyant hemlock]

sometimes it will just freeze on the sortie screen after i press start and i have to restart the game

[frosty gyro]

can you send a screenshot of your fleet?

[stray locust]

Oh i thought we still need to email support for our recovery? And the tweet says "all the shipgirls" which mean even the N ones?

[frosty gyro]

you get what you rolled for right

[buoyant hemlock]

this was the one that froze, but it works after i restart, im on a3

[frosty gyro]

as far as we know they arent returning resources just because you did not get an event ship, we will have to see when missing data do come in through mail

[golden drift]

But like... is it on top of stuff we rerolled for? Does it replace rerolled? Clarification would be nice because my rerolled ships were better than initial builds and if I had to choose I’d rather keep the second set

[frosty gyro]

does this just happen randomly in any map? if a restart fixes it specifically on a3 then it should just be a small desync

[buoyant hemlock]

it happened once before on a boss node on an earlier map

[frosty gyro]

@golden drift that would be considered abusive, they will return your original pulls

[buoyant hemlock]

is avrora stable

[golden drift]

My initial rolls were done before emergency maintenance, and my second was after that while servers were in flux and has stayed. So I’m being punished for rolling a second time after servers started to stabilize?

[frosty gyro]

no you’re just receiving your original rolls

[finite jay]

I mean, if you rolled, lost the rolls then rolled again, what do you expect to happen?, should of waited for initial rollback to be fixed

[frosty gyro]

there is no punishment included, receiving your original rolls is not considered a punishment just because you rolled better another time

[stray locust]

Well yeah he only said ships only, and technically we don't lose any resources because the golds/cubes spent are reverted due to rollback
I mean, i expected to just recover the ships i mentioned in my emails, but if i'm going to get "all" ships i built then no complain there
It's just out of my expectation

[modern zinc]

Anyone getting this on Lex? This is showing for the last 10 hours

[buoyant hemlock]

im on avrora so idk

[golden drift]

Except I’ve had the rerolled ships stay in my dock for the last 24 hours while the initial roll disappeared after 15minutes. I’ve already sunk time and resources into the rerolled ships that I got the second time

So, yes, taking that away is a punishment at this point since you won’t give me back that time or transfer experience to the older rolls which doesn’t include ships. This was done long before this rollback was announced today

[frosty gyro]

lex (as far as we know) has been running smoothly, you may be experiencing a hiccup, try restarting your device @modern zinc if it doesnt help, you are experiencing a login issue right now as half of the servers are as well but at higher rates

[modern parcel]

mmm does someone maybe experienced this problem(?) 40 summons and no event ship

[frosty gyro]

that is just rng

[stray locust]

There won't be any changes to your account state, we will only "receive" the ships we lost due to rollback
We won't be rolled back into our "lost" state since that would mean too much work

[frosty gyro]

there is no taking away

staff are just sending the missing data back to compensate

[prisma thunder]

did rollbacks already go out?

[modern zinc]

I've restarted my phone, router, reinstalled the game, cleared the chache and even repaired the game but nothing works

[frosty gyro]

then you are just experiencing a login issue if you try logging in a few minutes or hours you may be good to go @modern zinc

[modern zinc]

Ok thank you

[golden drift]

There’s conflicting information here then. If I’m being sent the ships I’m missing, that’s doubling up on what I built. If you rollback the servers and take away what I’ve built and sunk effort into leveling after servers started to stabilize there’s even more of a problem unless compensation goes way up. In my case, the second set including Brem at 0.5%, and I’ve already sunk multiple bulins into limit breaking her - a rollback to prior state would be a huge loss to the account

[honest solar]

@prisma thunder No, not yet.

[stray locust]

Calm down, there will be no more rollback. You still keep everything you have right now

[golden drift]

We need clarification of intent before anything happens regarding what intern-kun has planned

[frosty gyro]

if you rolled ships
rolled back
and rolled again
didnt roll back

you will still be sent the lost data

[finite jay]

@golden drift Why did you roll after being rollbacked once? stupid move, someone tried to abuse the situation of getting new roles 😂

[frosty gyro]

if you arent sent any data, then staff have decided not to

there is no use questioning it right now

please just wait for your mail that may or may not arrive

[thorn wraith]

are we supposed to know whatever was rollbacked would be rewarded later?

[honest solar]

Roll immediately after maintenance: Receive ships A and B, but this gets rolled back
Roll afterwards when some things stabilize: Get ships B and C
You will receive mail such that your final state is having ships: A, B, B, C

[stray locust]

You
Keep
Eberything

[surreal relic]

this might be a simple dumb thing, but uh, well better say it than say nothing.
Thanks for your hard work and continued dedication, enjoy a pleasant weekend and take care of yourselves, both of you @frosty gyro @honest solar

[frosty gyro]

they are just compensating you

[lavish bane]

About rool back, i got lucky and enter in the game, collected the compensation stuff, pulled some ships and items, and now i cant again enter the game, when i enter ill lose everything? Please i Need clarification

[zenith crown]

And the system knows which ships you lost?

[frosty gyro]

we cannot confirm if you will rollback

if you havent rolled back in the past there is a low chance you will when you login

for now dont worry

[thorn wraith]

it's the gems i spent on the second roll attempt i worry more about

[zenith crown]

I am not worrying its just confusing xD

[frosty gyro]

I am replying to @lavish bane

@zenith crown but yes the game has collected your ship data

[zenith crown]

Thank you Senpai for the direkt answer that is less confusing T.T

[balmy remnant]

Which info should i send? For recover the previous rolls

[honest solar]

You don't need to

Per the tweets from Intern, they will be able to determine what you had, and you will receive missing ships in the mail

[balmy remnant]

Ah so i only need to wait

[hoary valve]

Oh crap. I think Sandy Retrofit doesn't count in the mission you get points when using Sandy in B3/D3.

[frosty gyro]

its been reported

check #known-bugs

[buoyant hemlock]

I just bound my Twitter with AL and now it’s taking like hours for it to load

[frosty gyro]

did you mean logging in? when you bind you’re supposed to bind your account in settings

[hoary valve]

So what now? Gotta do the maps.

[frosty gyro]

well nothing

just need to wait for it to be fixed

[buoyant hemlock]

I.. uh.. didn’t.. what do I do now? I binded my other acc’s (Yostar, and FB) on there

[hoary valve]

just need to wait for it to be fixed
@frosty gyro all those lost points. Hope we get compensated.

[frosty gyro]

you bound at the title screen? you’ll have to contact customer support to merge your binds back to your original account ad you accidentally overwrote it

[buoyant hemlock]

Ok. Where’s customer support at?

[frosty gyro]

https://yostar.helpshift.com/a/azur-lane/

press contact us to send a ticket

[somber sage]

i dont think this has been reported yet, there is a mistake in the cutscenes

"that's correct" is still in chinese

[frosty gyro]

it is known

please check #known-bugs next time

that would answer your original question

[vast iron]

how much time does it take for the devs to give the rolledback ships?

[buoyant hemlock]

So i got rolled back so i can do whatever i like to do now as in roll again if i wanted but i get the ships and that back i lost even gems i bought and spent? Im not touching the game atm so im unsure if i lose them

[vast iron]

I got all 5 construcion ships and sent a mail to the devs as @frosty gyro told me to, but now that I can enter idk if I should roll again or just do the 3 dailies

[mighty sinew]

Any update on Washington server, I’m still kicked out with absolutely no success, I can only log-in but I can’t get into the game

[autumn vine]

I can't put Reno inside the dorm i get invalid input
EDIT: Restarting #fixd it

[wicked veldt]

it's the gems i spent on the second roll attempt i worry more about
@thorn wraith When the data gets rolled back, it is basically time travel. So you will have your gems back, but no ships/cubes/gold/whatever you spent it on. It just takes you back to a previous point in time.

Assuming you actually did get rolled back at all: it's pretty random

[buoyant hemlock]

@frosty gyro I tried contacting them (customer support) and they keep telling me to elaborate while I told em that I binded my twitter account on the main menu and it keeps giving me this. Even if I rebooted my device

[frosty gyro]

that is just a bot message

[buoyant hemlock]

So how do I get a actual response?

[real wyvern]

Hi, even if it might be a minor bug, when you connect to the game, sometime you can’t interact with anything, so you have to close the game to fix it... it’s not a major bug, but kinda uncomfortable.

Server: Washington

[frosty gyro]

you have to wait @buoyant hemlock

[lavish oak]

I cant get a screenshot, but whenever I'm doing the event 1st mission, it keeps taking me to the introduction and wont allow me to continue onto the missions -Stormbreaker

[frosty gyro]

@real wyvern there are server issues atm #game-news

[real wyvern]

Sure ^^
I mean, as far as I remember, Washington wasn’t aimed by such problem at the current time...

[lavish oak]

If anybody's got an answer reply below fr what I've said

[buoyant hemlock]

How many work days though? @frosty gyro

[frosty gyro]

1-5

[hot inlet]

okay, i think i got a bug. Using Sandy Kai in D3 boss fights, checked my mission progress for chat border, 0/10
https://imgur.com/a/vuG2NK9

[frosty gyro]

its a known bug @hot inlet

[buoyant hemlock]

So 1-5 days of no getting dailies??

[frosty gyro]

unfortunately so

[vast iron]

how much time does it take for the devs to give the rolledback ships? I got all 5 construcion ships and sent a mail to the devs as @frosty gyro | #tech-support told me to, but now that I can enter idk if I should roll again or just do the 3 dailies

[hot inlet]

Oh wait, discord didn't highlight channel for me that it has new message, until i checked now, sorry!

[frosty gyro]

@vast iron the ships will come either way through the mail so you can play as you wish

[buoyant hemlock]

Will I get daily cube compensated?? @frosty gyro

[noble linden]

@rocky willow !feedback

[frosty gyro]

@buoyant hemlock no

sorry to say

@noble linden dm @rocky willow the command then she will take you through reporting process

[mossy lantern]

Haha i lost My ship too, And after i 10 x roll again i get nothing lol

[ancient flicker]

So like, when do you think I will get cooper back?

[frosty gyro]

we dont know

[frosty gyro]

its known

[shut oak]

Ahhhhh... Okay, sorry about that

[neat steppe]

When i can receive my ship lost in The previous update

[rain ivy]

Is this ability text in Chinese known?

[golden drift]

Yes

[rain ivy]

Alrighty, thanks

[honest solar]

@neat steppe You will need to wait. No current estimated time.

[vernal sparrow]

This is a bug, right? The Ryuujou rate up thing.

[tardy abyss]

everytime i try to log into washington i get network error (when i close AL)
have to wait like 15-30 mins to get in
is this just server traffic

update: just got in, but it still stands as that happens everytime i try to log in

[honest solar]

@vernal sparrow Yes, that is an error in the text -- it is not affecting the actual draw rate of that pool

[jade minnow]

Using Sandy Retrofit in D3 doesn't award the Event reward PT? (Defeat b3 or d3 10 times with San Diego in the fleet)

[placid horizon]

#known-bugs

[raw thicket]

just saw intern-kun's tweet, will i get another rollback if i play now? -avrora

[honest solar]

I don't think we've been seeing much the last several hours about new rollbacks occurring, though the potential exists until devs have finished maintenance

[lilac rover]

Hey, just dropping in here for a hopefully quick question, are the varying fire rates for all equipment a feature or a bug?

[normal oriole]

I have the same bug as @jade minnow where I'm not making progress on the B3/D3 event reward PT mission despite clearing B3 with San Diego(Retrofit)

[honest solar]

@normal oriole #known-bugs

[buoyant hemlock]

Does Heavy Mist mean anything in the new event, or is it just word fluff?

[honest solar]

@lilac rover Just to check, is this related to this mechanic? https://azurlane.koumakan.jp/Combat#Fire_Damage

[lilac rover]

@honest solar the actual ingame visible value for fire rate on equipment changes based on who it is equipped on

For example, here's a gun on my Memphis

[honest solar]

Ahh. I believe it's a feature, because if you look at equipment from the depot, it shows a static amount, but when you look at equipment while equipping a ship, it's modified based on their reload stat

[mighty sinew]

any update on Washington server?

[lilac rover]

Alright, I don't remember ever seeing the FR stat changing before, so it confused me, but thanks for the clarification and quick response.

[honest solar]

@mighty sinew #game-news has the latest updates. Right now servers are better, but unfortunately maintenance is still ongoing.

[mighty sinew]

bashes head into table iv'e tried to log-in over and over and over but Washington server doesn't connect, only network erroers......pleas help

[hollow ermine]

Hello, i sent in a bug report because i spent $80.00 on gems and the gems never appeared on my account. how long can i expect to receive a response? thank you!

[fossil condor]

/techsupport

[bronze mauve]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[fossil condor]

contact support via the above link, and they should be able to sort it out eventually.

you'll get an auto response email at first, just wait for an actual response if you don't need to provide any new info

may take a few business days for an actual response.

[storm axle]

so if san diego retro doesn't count, will we have to do it later when it gets fixed?

[cyan urchin]

There's a bug on Siren submarine. Please fix it.

[median gyro]

I'm pretty sure it's intentional. The sub will surface 30s later
Edit: oh, that's a texture issue? I thought it was you coloring where the sub was

[fossil condor]

I'd try a file repair, looks like there's some texturing issue that I don't see on my end.

[hazy verge]

Just to give some feedback on the Sandy Retrofit not counting towards the quest, I have her non-retrofitted and it works

[frosty gyro]

we have it reported already @hazy verge

[high bear]

I cant login to sandy again.

[split herald]

are the servers back online for good? was able to login to avrora with no issues or long loading times

[honest solar]

No. Maintenance is still ongoing.

Please check #game-news for the latest official update.

[smoky kindle]

Opening the game game when i press The Start on the game menu it just restarts the game

[hollow kraken]

Try restarting your game and/or clearing the game cache to see if that helps the issue

[lucid vector]

@hollow kraken is it normal to have a support ticket response take over a day?

[hollow kraken]

It can be. Especially given the context of the recent server/rollback issues they had

[sonic oxide]

Is anyone not getting credit in B3/D3 with Sandy Retro? I’m not.... :((

[hollow kraken]

#known-bugs

[shell viper]

idk where to ask this but when they said 1am server time for sandy servers. Is it at UTC-7?

[lucid vector]

thanks, yeah i'm just stressed that i can't get Bremerton lol

[golden drift]

Server time is all the same - about 4.5 hours out

[shell viper]

and what timezone is that? UTC-7?

[frosty gyro]

pst/mdt I believe
or pdt/mst lmao

[golden drift]

Arizona time

[frosty gyro]

just know its 7:27pm server time rn

[sonic peak]

Welp.
Is this known yet?

[teal plaza]

I think I saw that one reported earlier

[golden drift]

Yes that’s been reported many times

[sonic peak]

Aight coolio

[peak isle]

did someone already report that clears with Sandy on D3 is not counting?

[fathom grail]

Why in the "SP" location on the boss you can not use submarines? is this a bug?

I rechecked this bug several times. He put the submarine at a distance of one cell and she couldn’t appear in battle anyway.

[golden drift]

Were they out of ammo?

[fathom grail]

Yes. 6/6

[honest solar]

@sonic peak Yes, that one was reported.
@peak isle Same, it's been reported

[void lava]

So, the servers are suppose to be up by now? I heard from some of my friends in Avrora are already able to log in and play the event. Oddly, I can't login still and it still does the same issue of returning to the screen and displaying "Network Error"

I've checked my internet connection and it seems to be stable (and seems to able to load other games just fine without lags or desyncs).

[mint rampart]

SP submarines worked fine for me.

[honest solar]

Devs have not yet announced things are back up as intended

You might check in #tech-support if they have any other recommendations at this time

[void lava]

Oh freak-- I'm on the wrong channel.. my bad I thought I was in tech
I'll ask there, thanks

[fathom grail]

@peak isle I have the same bug. I went through D3 100% killing bosses with the help of "Sandy" and in quests 0.
On 1 picture quest 0/0. In the 2 picture 100% D3. In the 3 picture, the composition of the fleet, 1 fleet for the boss.

[paper pilot]

@peak isle I have the same bug. I went through D3 100% killing bosses with the help of "Sandy" and in quests 0.
On 1 picture quest 0/0. In the 2 picture 100% D3. In the 3 picture, the composition of the fleet, 1 fleet for the boss.
@fathom grail Same Seems like retrofit San Diego doesnt count towards the event progression

[hollow kraken]

Yepp. It's a known issue #known-bugs

[fathom grail]

@hollow krakenIs the problem with submarines in the "SP" location a bug?

[hollow kraken]

As in you couldn't call the subs in? Can you get a screenshot of the sub position on the map and then of the battle showing that you're not able to call them in?

[fathom grail]

@hollow kraken I already went through the “SP” location today so I can’t go there again. I brought the submarine close to the boss at different distances. The submarine had a bullet 6/6. There is no submarine icon at the time the battle starts.

[hollow kraken]

Okay. Can you collect screenshots tomorrow then? Just to have some visual reference and evidence

[fathom grail]

Ok

[visual forum]

I think there is a bug with siren movements . when I put my fleet on a potision that there is a chance the boss fleet will spawn the sirens are not attacking that fleet they go near it but even if 2 turns pass they do not move . in the end after you clear the mob fleets, in that potision is where the boss fleet spawns . is this a bug or something ? Cause that's the first time I encounter it.
Also this doesn't happen 100% of the time it only happens if you are on the exact position the boss fleet will spawn . much like normal maps that the boss spawns on the same potision and other fleets cannot spawn there , same with sirens that they cannot move there. They can go over it but still cannot move on that exact potision

As you can see I moved twice so the siren should attack my other fleet but she is just standing there watching .

[small knot]

That's just AI logic.

[crisp wyvern]

Idk if this is a known bug (couldnt find it there), but I have issues with touch response after leaving and entering the app again

it usually only lasts a few seconds, but sometimes i need to restart. im on a samsung galaxy s9+, ive had this issue ever since i started playing

[split herald]

I know the Server's are still under maintenance, but just wanna share a bug,

using ship girls for 7-9 battles reduces their mood significantly faster to orange from full green, compared to before

[golden drift]

Boss tile is unpassable for enemy sirens so you can’t get them “trapped” on that tile and prevent boss from spawning @visual forum

[pine olive]

Sandy retrofit does not count towards mission, The Final boss in B3/D3 skill are still written in Chinese.

[foggy dove]

It's a bug that was rectified on JP just a few hours ago

[small crystal]

I cannot play this game and everyone report bug? What's going on?

[foggy dove]

With the log in issues, they're unable to patch it

Are you in sandy server?

[deft vortex]

Are the "PICKUP" next to the ships in the special buildpool on purpose or a translation bug?

[small crystal]

server arvrora

[foggy dove]

Avrora server should have stabilised by now

Try again

[small crystal]

wait what since when?

[foggy dove]

Literal hours

[opal burrow]

Sorry for asking here, is the maint for Sandy server going to go ahead as planned?

[ruby cape]

I've got no issue on Avrora now....

[foggy dove]

Some might still have trouble logging in but it should be fine
No suggestions to otherwise, so assume the maint will go on

[opal burrow]

I see

[small crystal]

I didn't see the announcement.

[foggy dove]

The reason they don't make an announcement is because everyone would rush in

And then we would be back at square one

[small crystal]

I didn't get my summoned ships yesterday morning, do I have to wait again?

[foggy dove]

Their priority is to fix the servers first

They'll deliver rollbacks later

[rough pond]

Hello everyone, I am new here and I would like you to help me with a problem that happens to me in the Japanese application (sorry if this is not where I should ask, I would appreciate if you could guide me)

[small crystal]

Do I need to summon again for them?

[foggy dove]

No

Unless you're that eager and simply can't wait

[split herald]

Avrora is fine at the moment, Im currently farming the event map, and so far no loading times and no disconnects from the server

[small crystal]

I hope I don't report for this

I mean I don't get report for this!

I will wait until they return what I got from yesterday just in case, they gonna need to extend the event time for this.

[fossil condor]

You would need to try finding the JP server discord, this is for the global version @rough pond

[quasi dust]

errr new issue im getting constant wrong version errors now

[late sparrow]

I just got to restart the game there was an update apparently

[quasi dust]

two back to back mini updates i guess

[feral reef]

Did you still want/need log snaps. currently having load loop on login Avrora

[quasi dust]

try relogging Avrora should be working fine now

[feral reef]

Fine isn’t the word I’d use. Kinda sorta works is more correct

[small pollen]

I downloaded an update on sandy, now I’m getting Network error again

[torpid spear]

^Same here

[late sparrow]

I got one loop and apparently 2 updates afterwards (had to restart) looks fine rn (Avrora)

[somber magnet]

Same

[marsh veldt]

literal nightmare fuel, was in-game on avrora fine, forced out to update, now stuck in the loop

[north flume]

just wait a bit

everyone was booted due to update, please try in 10 or so minutes

[livid bluff]

i closed my game to try and refresh and get nighttime resources but now getting network error. avora

[autumn moth]

cant login rn, sandy server

[small pollen]

Aight imma wait a bit kinda disappointed tbh tho

[foggy dove]

The patch forced everyone out

So it's making everyone log in again

That's why the issues have occured again

[shut lark]

14.8 mb did a kill

[foggy dove]

It's minor though

[tight pond]

1.37gb on google play

[next fable]

Cant login again

[livid bluff]

i need to do sp

[foggy dove]

The patch forced everyone out
So it's making everyone log in again
That's why the issues have occured again

Please wait before logging in again

[shut lark]

How ironic.

[rancid thorn]

Is this legit or a bug?

[golden drift]

Known bug

[late sparrow]

@tight pond This happened to me 2D ago. Pretty sure I had to download the whole thing

[jovial rock]

Avrora player. Network error again.

[brazen spindle]

Sandy

[outer mauve]

lmao

[next fable]

Yeay another "cant login" issue

[snow tusk]

Here we go again

[willow galleon]

wait Taiho? wtf

Is this legit or a bug?
@rancid thorn

[waxen copper]

When patch actually breaks game

[golden drift]

It’s a bug, Yukino

[shut lark]

The patch made a bunch of people relog

[strange quiver]

if i were you don't spam LOGIN, just wait
make the server chill for a bit

[nova rose]

Oof. Patch made me relog and now I'm locked out despite it being fine earlier.

[next fable]

If i were you, id not assume im spamming like an idiot
I just did this once

[small birch]

well i least have chicken

[tight pond]

I have enough of this, i hope this is solved tomorrow when I wake up

[shut lark]

relogging is one hell of a drug

[next fable]

Whole week maintenance here we go

[frosty gyro]

comments to a minimum

please

[foggy dove]

We don't need people trying to fear monger.

[snow tusk]

At least dailies are done for today. I'll Just wait till it's all good

[serene sparrow]

Still have problem with loggin on Avrora from phone and emusys. If it go inside, trow out in some time.

[frosty gyro]

this is not a discussion channel, adding comments adds traffic and makes everyone more hectic

[small birch]

like we said in chile

[strange quiver]

[small birch]

ya que wea embarao culiao? poniendo weas de limite , si la caga es pa reclamar po conchetumare como 50 horas sin weas ma encima les pago, nopo culiaito arreglen la wea eso besos chao

[foggy dove]

English please

[small birch]

well lov u guys uwu good night

[foggy dove]

@rancid thorn @golden drift @willow galleon We just checked, taihou was indeed added

Patch notes missed it

[golden drift]

o.O

[rancid thorn]

Oh dang

[opal burrow]

So Taihou is permanently added on purpose?

[grizzled lichen]

Assuming the login issue for Avrora was reported already, but just in case, I can't get in

[shut lark]

Tbh, they should have a queue system for high traffic moments like these.

[knotty umbra]

It happened again

[frosty gyro]

please keep comments to a minimum

[tropic nest]

me too as if 24 hrs hadnt been long enough

[small crystal]

What is this?

[crystal lily]

Over here in sandy too

[foggy dove]

The patch forced everyone out
So it's making everyone log in again
That's why the issues have occured again
Please wait

[serene sparrow]

@small crystal just connect issue.

[jovial rock]

Exercise seems to be broken. I can't clear the exercise and it just loads forever.

[karmic pewter]

Eh, look like something happened to Sandy server again

[tropic nest]

aw crap... here we go again

[buoyant hemlock]

Looks like the planned mt will likely to happen huh

[small crystal]

@serene sparrow I see thank you hope it fix soon.

[static cypress]

Dang hot fix messed up my login. I was doing just fine

[golden drift]

I love how the response is literally newest message and people still post pictures asking about it

[modest field]

And Avrora ha again probkens wwoooohoooo

[fossil condor]

The sudden influx of relogs after being forced out has caused some issues, you should be able to get in sooner than later, please be patient.

[frosty gyro]

please give the servers some time

[native jackal]

Why though ? This event destroys the other Servers but the Polaris Event only Takes 3 hours then The Servers are back

[errant ingot]

They know

[tropic nest]

@native jackal polaris event was kinda weak lots of ppl didnt like it and there was no corona virus thing

[native jackal]

So we Wait then How about my Cubes for Monthly Log-in i really need that 12

[queen tapir]

Hooo boy here we go again

[static cypress]

I better not miss my SP run for today

[tired mist]

Did that small update break something on Sandy? It was stable the whole time and now "lagging/loading" started again or did the latest twitter post just cause more traffic?

[serene sparrow]

@native jackal when come yesterday they move it in mailbox

[foggy dove]

The patch forced everyone out
So it's making everyone log in again
That's why the issues have occured again
Please wait

[hollow kraken]

just wait for a good bit and try again later. Everyone logging in at once isn't helping the server and causing overload

[native jackal]

@serene sparrow but i didnt see the cubes only those Gold bullin finisher and tech5 crate

[serene sparrow]

Duno. I can get from login more from mail and now not get compensation until server gonna stand

[native jackal]

Well guess ill wait for their twitter update

[cosmic granite]

i somehow cant log into sandy server despite them canceling the maintenance, earlier on it was working fine and now i cant get in

[willow galleon]

@serene sparrow but i didnt see the cubes only those Gold bullin finisher and tech5 crate
@native jackal
you are very mistaken they gave 20 cubes !!!

[foggy dove]

The patch forced everyone out
So it's making everyone log in again
That's why the issues have occured again
Please wait

[buoyant hemlock]

Guys, I can't get in to Sandy Server again

[native jackal]

@willow galleon well looks like i was wrongly informed on the Fb page

[serene sparrow]

Can't apply screnshot with mail, but there 20 cubes, 15k, Hazelwood, t5 box, G-Bully and some gems

[sturdy verge]

Eh, look like something happened to Sandy server again
@karmic pewter same here

[coral torrent]

wthegod, aafterrr short uupdate... cat login GG

[golden drift]

#tech-support

[fickle dagger]

Again? fucking Christ.. I demand Siren faction for amendment..

[minor willow]

wait so is avrora down again?

[foggy dove]

The patch forced everyone out
So it's making everyone log in again
That's why the issues have occured again
Please wait

[smoky briar]

alr

[analog sedge]

Welp avrora down again

[turbid orbit]

Yup can’t login avrora now

[serene sparrow]

@minor willow @analog sedge @turbid orbit Avrora heavy loaded but workin on

[golden drift]

I forgot how low the literacy rate in EN servers was, jesus

[next fable]

Please wait guys
For an unknown eta

[minor willow]

kk. guess ill jkust wait till tomorrow

[frosty gyro]

please keep comments to an absolute minimum

[misty glen]

Avrora server still can't login again.

[smoky briar]

try to login some other time, SKKs

[agile sluice]

welp i cant login to avrora

[calm finch]

Is Taihou actually perma in pool? This time she appear on the banner, not just a text.

[foggy dove]

Yes

[balmy root]

[serene sparrow]

@misty glen Avrora loaded but work, just wait some time to stabilaze

[fickle dagger]

You know what time it is

[coral torrent]

wait 2 hour agn, later get compen agn... infinite loop

[fickle dagger]

I mean I'm okay with infinite maintenance again and again for free gems, or at least a Siren banner ship

[foggy dove]

Please stop with the unnecessary comments.

[serene sparrow]

I stuck in PVP, sooo, Keep waitin

[hasty pond]

Now, cannot login again

[foggy dove]

The patch forced everyone out
So it's making everyone log in again
That's why the issues have occured again
Please wait patiently
Thank you

Look if you have nothing better to do than react to posts, you really should take the time to reflect on your life while the server is slow

[ancient maple]

Ender feelin' how kawaa did yesterday

[midnight igloo]

is patch update really that big?
It say i must update until 1,4 GB

[crude dawn]

cant log into sand server on bluestacks

[fluid oak]

So, is the maintenance still canceled? Or it planned as it before?

[foggy dove]

no it's only a few mb

maint is cancelled for now

[willow galleon]

and how long to wait for stabilization?

[cosmic granite]

waiting simulator

[hexed crescent]

I’m assuming we still have stability issues on Avora.

[foggy dove]

@crude dawn

The patch forced everyone out
So it's making everyone log in again
That's why the issues have occured again
Please wait patiently
Thank you

[misty glen]

@serene sparrow okay. After update and download some MB can'login.

[midnight igloo]

is patch update really that big?
It say i must update until 1,4 GB
@midnight igloo but at my phone no notice about new update patch

[foggy dove]

@granite rose stop

[crude dawn]

ok thanks

[tight magnet]

struggling to get into avrora again. Keep getting network error.

[foggy dove]

The patch forced everyone out
So it's making everyone log in again
That's why the issues have occured again
Please wait patiently
Thank you

[copper bronze]

RIP

[drifting night]

Everything is happening too fast. May i know in detail about taihou and under which build it will be under which construction? And is it on EN or just CN/JP?

This will give me time to work on my paper. Thank you for being active during this time.

[fluid oak]

Aight imma get in

[foggy dove]

@drifting night She has been added on EN since last patch, JP/CN for a few months. She is in special build permanently and will not appear in event builds based on special build.

[next fable]

Ender ill keep trying to login every 1 hour and if it failed, ill come here again
Now its 30 minutes ish from when u said to wait to me

[cerulean moss]

How do I post my screencap as requested

[cunning lintel]

I can't log in again is Sandy down again?

[foggy dove]

We're not asking for logs now though

[small pollen]

BRUH everyone 🅱️ freaking out right now

[brazen raptor]

My marblehead needs me or she will... again

[foggy dove]

Please refrain from unnecessary comments and reactions.

[serene sparrow]

Look if you have nothing better to do than react to posts, you really should take the time to reflect on your life while the server is slow
@foggy dove Is this a prank? More ppl here forced sit home for qurantine. They can maximum go play in Crosswave. It for me goin on air still legit and i go to post for new jppost box.

[ancient maple]

Ender's already being flooded as is, no need to drop a bus on 'em.

[ember umbra]

just calm down, flooding the server won't let you in but will instead make it harder

[dense dagger]

Uhhh... should i be worried about playing while having Taiho showing up on special pool?

[fossil condor]

Taihou is actually in special pool

[hollow kraken]

No. She was perm added into EN

[fossil condor]

Patch notes had just left her out

[late sparrow]

The 1.3Gb update happened to me since thursday tbh, idk if that's relevant. Right now, it's only small updates yes, but 2d ago it was crazy big.

[dense dagger]

Oh seriously?

[versed panther]

still too flooded to login?

[hollow kraken]

Yepp, she was added in like a ninja

[ivory grove]

i was login at 22.00pm and now i was update 18.67 mb and i can’t login again ????

[foggy dove]

The patch forced everyone out
So it's making everyone log in again
That's why the issues have occured again
Please wait patiently
Thank you

[dense creek]

So quick question why was there a roll back when this first happened? I'm just worried if it happens a second time after already managing to get all the build only units. I took a screenshot for proof but not sure if that will be of any use.

[cerulean moss]

Is there an estimation of how long we may have to wait

[oblique marlin]

Network error in avrora

[hollow kraken]

There is not

[foggy dove]

It's not a server wide rollback

It's affecting individuals due to lack of syncing with the server

[ivory grove]

so sad :((

[cerulean moss]

Can we get said estimation of how long we may have to wait, so we can pin it and we can get on with out quarantined lives?

[foggy dove]

It's very difficult to do so

So no

[dense creek]

So latency issues caused my roll back?

[midnight sun]

I can confirm this is just a lot people trying to login, one of my friends in Avrora and Sandy are currently playing and livestreaming right now. @foggy dove

[foggy dove]

it shouldn't be NEARLY as bad as the original issues, so you should be able to log in after a while

[frosty gyro]

and even if we did, it would be changing often, we will not put up a time we cant guarantee because that makes people more unhappy than happy

[serene sparrow]

@cerulean moss u can get in now or get in in 5 min or 4 hours. Its mot countable

[cerulean moss]

is there a plan to mitigate the flood of humanity unintentionally performing a ddos like this in the future?

[frosty gyro]

that we cannot say

[midnight sun]

for me, it took like endless loading for 1-2 mins, and i'm logged in, sandy btw.

[serene sparrow]

for me, it took like endless loading for 1-2 mins, and i'm logged in, sandy btw.
@midnight sun Yep just like this

[frosty gyro]

also a reminder on the no comments
this isnt a help desk, please dont ask questions either

[dense creek]

Look on the bright side, you can see how much Azur Lane is loved.

[high bear]

Cant get in to sandy only getting Network errors. 😩

[cerulean moss]

Where is the help desk

[foggy dove]

/reroll

/rollback

[bronze mauve]

If you've experienced rollbacks, please contact them at https://yostar.helpshift.com/a/azur-lane/ or alternatively email them at [e-mail] and tell them what you have lost from the rollbacks.

[toxic bear]

ok😔

[foggy dove]

The patch forced everyone out
So it's making everyone log in again
That's why the issues have occured again
Please wait patiently
Thank you

[split herald]

@foggy dove that's weird I wasn't forced out, im still playing atm Avrora btw

[final birch]

okay thanks, i was gonna ask about the network error again

[honest hinge]

I've been wanting to play since the new event started and haven't been able to.

[ember umbra]

you're probably in a stage or in battle rn, it should prompt you to restart after

[foggy dove]

The server was up with minimal issues for quite a long time actually

It's only just with the recent patch that things went south

[final birch]

so for now i can't access the game right?

[hardy wigeon]

Yes can confirm, was playing fine today until now lol

[foggy dove]

you can try to access the game now, but no promises about being able to get in quickly

[midnight sun]

you can, but you need to be patient since a lot of people also tried to login and creates a massive traffic

[ivory grove]

@hardy wigeon me too :((

[sturdy lantern]

There’s a line in the log that says “all servers working well. Thanks God”

That popped up as soon as I got a network error

[sudden oasis]

Still infinite loading :)

[final birch]

i see, just got the network error again and it's worrying me out here

[magic creek]

is there a problem with Avrororora servers also?

[tender ferry]

I didn't understand the wording on "know-bugs", is Taihou really supposed to be in Special build available like the banner says?

[honest hinge]

I can't get in Avrora at all now after another "update". I was able to play a little while. Understand that I'm used to logging in everyday.

[hollow kraken]

@tender ferry She is. She was added in

[midnight sun]

@tender ferry apparently @hollow kraken said Taihou is "ninja added" to the perma pool

oh look there's toaster

[hollow kraken]

Just not in the patch notes

[weak merlin]

I can't log in to avrora, any idea why?

[foggy dove]

The patch forced everyone out
So it's making everyone log in again
That's why the issues have occured again
Please wait patiently
Thank you

[midnight sun]

@brazen raptor this is not my position to say this but please refrain yourself for spamming reactions

[serene sparrow]

@weak merlin heavy load. Hust take time to

[ancient maple]

damn that's a real quickdraw Ender

[bold cliff]

gg update