#bug-reports
brave root
thin flicker
Back from maid event, did devs fix lags on campaing maps? Or it's only my issue?
runic horizon
frosty sandal
I still getting errors in decryption mini game even after the hotfix, please do something about it
stable whale
I'm trying to unbind my FB since I accidentally bound it to this account and I wanted it on my main account
hollow kraken
That's intended behavior. The game won't allow you to unbind the final bind that's on your account. So to unbind that FB, you'll need to add another bind on that account (through Twitter or Yostar) to get it unbound. Or you can contact customer support and they'll be able to manually get it done for you on the backend
@frosty sandal Hm...can you try restarting your device and clearing the game's cache?
hollow kraken
And you fully cleared the game cache as well?
languid quail
I think I have a bug so i'm putting it here to be safe. I have fully cleared all stages on Part 1 and Part 2 (A1 -B3) but C1 hasn't unlocked, so is this a bug or am I just an idiot ?
tawdry atlas
go back to A maps and tap Hard at the bottom @languid quail
cerulean atlas
Is this a known bug? Im sorry if it is
I just noticed that whenever Minsk tries dancing, she just reacts as if I was moving her around, she's ok in the truck and the bath, just curious about the dance
warm cave
@cerulean atlas it is a bug, yes, but everyone so far has just been "is this a bug" and nobody ever reported it to Belfast
languid quail
@tawdry atlas Cheers! Can continue on now
cerulean atlas
I'm very sorry, I didn't know how to report it to belfast
That's on me, I didn't read
gentle zinc
Is not being able to rotate the Muse medal in the dorm a known issue?
frosty gyro
what is it
calm bramble
when the girls are in battle,at the same time ,finish their lecture ,and they won't get the exp that they got in Lecture hall
is that a bug?
calm bramble
yes
frosty gyro
level changes wont appear in battle until after
frosty gyro
have you tried restarting?
warm cave
they haven't hit a cap, have they?
hollow kraken
Please report it to Belfast Bot 
Also, you're crazy Bomb for taking the risk of dismantling it 
warm cave
well, you only need it once, so if you have more than one Gangut ...
buoyant hemlock
I have one already. This is from a dupe
hollow kraken
Oh right. I was being dumb and forgot her dupes 
storm axle
may be a bug, if you have fleet 2 attack with the sub, but the sub fleet dies, it will switch to fleet 1 when battle is over
analog minnow
the barrage of Sovetskaya Rossiya has more effects than what is written in the description
can’t put part of the dorm, although the other is the same calmly put
frosty gyro
the other one is shifted over just 1
sullen canopy
Shifted texture
Right cannon like hole
Inlet, whatever it is
( might be hard to spot. Also it's har to capture it on ss from phone. So sorry for that )
( sr for low quality )
buoyant hemlock
I don't see any instructions for belfast bot in the pins
frosty gyro
channel description
dont need it pinned as well when its more accessible than pins 
!bugreport
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
frosty gyro
alternatively 
simple oak
@sullen canopy Just follow the instructions above and she will guide you through the process.
frosty sandal
My bug is already fixed now, it is just yesterday i already completed the mini game and can't get the reward. And then today i try to get intel points as many to get another minsk, but suddenly i get a decryption point. So i just missing one point to complete, even though i already completed the mini game yesterday.
jaunty turret
Is rossiya's barrage not scaling with FP for the flood damage being considered a bug?
sullen granite
So uh, any reason why the game suddenly gave me a gold bulin drop even though there's none after finishing D2?
sullen granite
restart your game
young hinge
Okei ~
sullen granite
or just simply log in/out/in
calm bridge
frosty gyro
restart app
tawdry atlas
you can only store 3mil exp
she probably already reached it
gaunt parrot
Oh bother.....
I've been throwing monarch at my problems way too much then....
dreamy shore
Bug ??
hollow kraken
Known issue to happen at times. A restart of the app should fix it
clear mortar
Help I can't log in
clear mortar
Help
hollow kraken
Try restarting your device and clearing the game cache. If that doesn't work though, you'll most likely need a full reinstall (if you have your account bound)
clear mortar
I already did it but it didn't work
hollow kraken
A full reinstall?
copper adder
So dunno if this has been report yet, I can’t tap on the Beach ball to remove it.
small knot
Have you not cleared it?
kindred raven
I think something wrong with the game or my Chromebook tablet, the game freeze at a sudden point and get stuck on loading
native dew
my account doesnt have the daily missions except for the event ones
does anyone know how to fix this?
hollow kraken
Did you happen to complete them for today? They refresh at 12:00AM PST
hollow kraken
And just to ask to be completely sure, you did already restart the application and/or your device?
native dew
restart?
wdym by that
like uninstall and reinstall?
or just logging out and back in?
hollow kraken
No, just force close the app from your phone and reopening it
native dew
yes
ive done that
its actually been months, not just weeks
i havent had a single daily since january
hollow kraken
Okay. You could try a full reinstall (only after binding your account to FB, Twitter, or Yostar) just to see if that helps. If it doesn't though, I'd say contact customer support to see if they can offer some backend insight as this seems like an issue just w/ your account
native dew
i tried it on both my phone and pc
stoic mist
So, uhh.. I'm grinding the D3 event when suddenly an enemy fleet spawned over my other fleet
Is it a bug or a feature?
native dew
thats normal
you must have positioned your fleet over a potential enemy node
if you google it, they have maps outlining where enemies spawn
and thats the case for all maps not just the event
stray locust
Everything was fine 10 minutes ago, then i got infinite loading screen, force closed then can't enter the game at all
native dew
@hollow kraken i tried reinstalling it and its still the same issue
hollow kraken
@stray locust It's just a connection issue. Try restarting your device and/or network router
@native dew Okay. Please contact customer support then to see if they can offer any backend insight to your account
/techsupport
bronze mauveBOT
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
grand idol
Tashkent’s skin is called “The bound cruiser” but she’s a DD. 
buoyant hemlock
that's just her nickname (the blue cruiser)
grand idol
This makes sense
unique monolith
Game broken
silver mason
I guess you finally ran out of ammo.
Reported to the bot, but sending multiple compound emoji in the chat freezes the game.
It might possibly freeze other clients in the chat as well, but it is difficult to tell because...the game freezes
Example is 4x "Female Shrug" emoji with skin tone (🤷🏼♀️, https://emojipedia.org/woman-shrugging-medium-light-skin-tone/)
proud nymph
sick palm
Has anyone reported this? There's like a line where it's not cropping everything out in secretary portrait
And it moves with the portrait moving too
warm cave
yes, known issue
buoyant hemlock
@small knot i havent
wicked veldt
I can't test this again immediately but I noticed that when I waited for a ship to finish building (not using quick finishers) I can press the "finish" button and quickly switch to another tab (e.g., exchange).
This causes the build to finish but not clear from the queue resulting in Error 20: data does not exist.
I think I still did obtain the ship but if someone can reproduce this maybe this is something that could be submitted to help figure out how to keep this error from happening in the future
hidden pike
Is google pay f i x e d
hollow kraken
That's a bit vague. Can you be a bit more specific please?
hidden pike
Me?
I couldnt pay for gems through google play for a week now
Something happend appearantly to AL?
So i wanted to k ow if it was fixed
Before i try to buy it again, only to have it refunded a day after x)
hollow kraken
Well that depends. If it's just not accepting your currency and the game is not available in your region/country, that's unfortunately due to Google. They won't support the currency unless the game is officially available for you
hidden pike
It is available
Its the netherlands, we deal in euros
And i am pretty sure the game is officially available too
Atleast i didnt get it thru some weird computer magix way, i got it from dutch google play :v
hollow kraken
Hm...what kind of error are you getting? Or what stops you exactly?
hidden pike
So i click on the pack i want right? It sends me thru ideal, i pay, all good.
But i dont get the pack
A few days layer the money gets refunded
So either AL isnt accepting money thru ideal
Or uh idk
Something with subscription?
hollow kraken
Sounds like it might've just been an issue w/ Google Play, but unfortunately I can't say for sure. You could always try again and I would recommend using a different network connection next time you try just in case it's some form of connection issue
hidden pike
I already tried it a second time
Same thing happend
Doubt its a connection issue since im using data
And i coukd just play on with AL like nothing happend
Sad q.q
hollow kraken
Well if the purchase is also just straight getting refunded and not going through, it's most likely an issue w/ Google Play. You could try contacting their support to see if they can perhaps offer some insight
hidden pike
It gets refunded after several workdays
Already contacted them, all i got told was the payment didnt go through so it got refunded
I heard someone say smth happend with google play and AL
But i dont remember what exactly
I was hoping itd get fixed
hollow kraken
Nah, there haven't been any widespread issues w/ Google Play and AL
at least that we're aware of
frosty gyro
still none
oblique arrow
Can anyone please help me fix this bug because I have more than enough intel points to finish the decrypting event but for some reason I can't finish the last grid in it
I have the 2 screens finish but this one is the only one is bug
elfin pewter
Are you already tried to reinstall or clear the game data? @oblique arrow
sullen granite
I did hard mode just a minute ago. I got a common drop ship as usual but then shortly after that, it shows that I got gangut. 
this glitch has happened to me three times already
wild smelt
the boss fleet didnt spawn
elfin pewter
@sullen granite What? That's illegal.
@wild smelt Just restart the game..
buoyant hemlock
apparently lexington server just set on fire
compact grotto
it says server not open
untold idol
tranquil eagle
buoyant hemlock
lexington shut down perma everyone has to move to sandy server 
calm ore
untold idol
buoyant hemlock
been on boss fight
random narwhal
Bruh i'm in the middle/end (kinda forgot) of the battle
tranquil eagle
Only a lexington server?
distant cloud
Server error
austere elbow
@untold idol f perro
late moss
Server error on Lexington
austere elbow
Yep
tranquil eagle
Oh, I entred
But the reserch for 3h, that was started a little before the server error, has finished
split herald
is this already acknowledged? the server issues?
earnest glen
split herald
Lexington is fixed according to AL twitter
sullen granite
@elfin pewter the thing here is, I have gotten this glitch for three times already:
I constantly farm in D2 event map and two of the many times I finished a node, it said I got a bulin and then a purin; checked my dock to see none however
And then the recent one is gangut in 8-4 hard mode like wtf? I know I got bulldog but not gangut as a drop lol
vivid warren
Cried in Lexington
vivid warren
Laugh in Washington 
buoyant hemlock
so
i just bought a trade license
then the Lexington server bugged right?
now the things i've bought didn't come in while my money was depleted, i'm kinda sad now
buoyant hemlock
thanks, Akagi
nimble linden
Um I guess the small update covered up the T in Total
buoyant hemlock
@nimble linden
Impressive. You noticed a very small detail of the game there
nimble linden
I-I just happened to glance over and see it 
buoyant hemlock
Nice
nimble linden
C-can I have a head pat?
hollow kraken
If you don't mind though, can you please report it to Belfast Bot for the formal report?
!bugreport
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
nimble linden
Ah y-yes I can do that
surreal eagle
I can’t log in the game, my internet is working, and I also restarted the game and my device. Still not working. I am in avrora server
warped summit
same here : Lexington server
stray locust
Avrora server
Game was fine 10minutes ago, then i got infinite loading
Force closed and can't connect without vpn
The fifth time this week
frosty gyro
clearing cache may help with that
stray locust
Honestly the "your internet" excuse is pathetic, i tried all suggestions, switching router etc etc and everything is fine on my end
frosty gyro
we've had a similar report but it seems more based on a hiccup between the servers and the internet if we get more we will ask for investigation with more users
its less "your internet" and more "a bump in the road"
whats your uid?
and if it occurs again can you send a screenshot of log mode
/logmode
bronze mauveBOT
zenith dew
Enterprise still saying ‘Owari Da’ even her not proc LuckyE 
wanton quartz
Probably rudder or item skill proc @zenith dew
Fyi, PvP tend to put rudder on everyone, including backliner
zenith dew
So it the VF17,SBD Dauntless and 818 can make enterprise say ‘Owari Da’without proc her LuckyE?
wanton quartz
I dont think so, only the aux with skill like rudder
zenith dew
But i use 2 gold catapul
spare cove
1coins or 1coin 
frosty gyro
I believe it is going to say coins regardless due to the inability of the system being able to tell if its a single coin or multiple
and I mean, rarely do people have 1 coin needed
you can report it as a translation error but im unsure on its ability to be fixed
1 second though
!bugreport
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
vagrant otter
!feedback
zenith dew
So it a Audio bug ?
vagrant otter
Not sure if this is a bug but it hasn’t given me the trading items from the trading license
Ex. 1 cube, gold, and oil
frosty gyro
when was the last time you collected them?
honest pumice
Can't do any dailies. not sure what happened.
restarting the game fixed this but i have no idea why it wouldn't let me sortie.
warped summit
on Lexington server I still can't login😭
wanton kernel
brave patrol
frosty gyro
check your response in #tech-support
warped summit
ok I can login now on Lexington server. thank you
stone idol
@brave patrol try picking your main ships again. I faced the same issue and the game for some reason has picked 4 mainfleet ships instead of 3. like in your pic you see the CV icon under hood. re picking the fleet worked for me
some time ago
fair needle
in the pr dev level screen, the icon for aviation is the aa icon
not like any current pr ships have any aviation stat but it’s still slightly annoying
untold robin
bronze badger
My long island can stand without the floor,I know anyone know that bug but pls fix this.
rough niche
My daily signin awards aren’t being collected, suppose to get 15 cores but it didn’t give me any but stayed at 16
Wait never mind
Miss read what it is
oblique sluice
The new “Enhanceable” option in the ship sorting tab makes my game freeze for 3-5 seconds every time I try accessing my dock.
waxen copper
I am having the same issue with ZootGoops
grim trellis
Missing San Diego Retrofit in "Retrofit Archive"
modern fable
got the flashbangs too :/
viscid tulip
March 8, did not get Bulin because Daylight Savings just started
frosty gyro
al does not follow daylight saving change anymore 1 second I will check some things
I got my reward can you try restarting your phone?
next mirage
can't collect decryption
viscid tulip
Restarting phone didn't work
wide basalt
I got this bug
patent basin
Saw in the chat that someone summoned Suruga, is it a bug on my end or is she still in the pool?
tawdry atlas
they withheld the build until now
people could have rolled for amagi last year, not play for a year, came back, opened it and it'll show in chat
same thing
wide basalt
Bug: Flagship doesnt change when formation hasnt been saved.
Steps to repro:
- Go to daily mission selection, select one then go to formation screen.
- Click on Edit button.
- Change Flagship (ie in the video is changing from Kongou to Alabama), but dont click on Save button.
- Click on Home button at top right corner.
- Do that daily mission again
Expected result: Alabama is flagship
Observe result: Kongou is flagship.
viscid tulip
I got the monthly Bulin by random chance. Maybe monthly login is delayed for 1 hour after reset?
honest pumice
nope. the daily reset is at 11pm PST. if you got it after that then it means you didn't go back to the home screen for a while. as that's when the game will give you you're daily login reward.
i got mine an hour late cause i was playing beat saber with the game on the map screen and didn't go to the home screen until i was finished
buoyant sable
So in other words the daily login issue is due to the Daylight Savings time again
hollow kraken
Except AL doesnt observe savings time anymore. If we did, there would a small maintenance to switch it over
warm cave
@wide basalt I would consider it not a bug, since you didn't save
yes, it's different behaviour between that and the Formation menu, but when you have a clear "Save" button, I'd expect it to only save when I hit that button
(or press "Battle" and confirm the dialog asking if I want to save)
hollow vale
Battle works fine
Just visual bug
It is something that I can produce
I know what you have to do to get like this
First you drag two ships out of their slots then release
It will say would you like to remove ship from fleet
Then you click cancel
Then the ship will automatically go to the side
buoyant sable
It's like everyone is avoiding Hiryuu there
noble nacelle
Where do I report a spelling mistake?
hollow kraken
You can report them here
warm cave
is the CDN for juustagram down? the images don't load
buoyant hemlock
has there been a report about Tashkents skin having bugged background?
I used search on discord but didnt find any related post about tashkent for this bug
eager gust
Heavy Cruiser was translated (IRecently) but IJN Takao still says IRN for some reason
olive bough
the time 1.30 just stop and this happen :v
karmic finch
warm cave
happens, just restart
slow pulsar
Meowficer cant be assigned on Challenge Mode Normal if they are already assigned in Endless mode
The problem is, if the Challenges reset, u cant access Endless until u beat Normal mode
Thus locking the Meowficer from being used
Already experience the bug for a long time yet just manage to realize the reason today
opal burrow
you can't access Endless until Normal is beaten if Normal mode is reset? that's not right
eager wave
since taihou didnt get a fix, can u guys give me any form of contact so i can refund my gems ( and just buy the other taihou skin) ?
frosty gyro
its still set as a bug so some time it will get a fix
hot ridge
For some reason when I clear D2 or B2 with South Dakota in my fleet the mission progress isn't increasing? She isn't sinking... Any suggestions?
honest solar
@hot ridge Is she in the boss fleet, and not the mob fleet?
hot ridge
She's in Fleet 1 which I'm using to clear some of the mobs
Does she have to be in the boss clearing fleet?
honest solar
Also, are you sure she is max limit break?
honest solar
Yes, they must be in the boss fleet
honest solar
silver mason
I verified that you can freeze an entire chat room by sending a bunch of compound emoji.
Which is kinda trolly
if you ask me
might be the same bug as https://trello.com/c/WvDrHGiK
young bridge
hollow kraken
Yeah, it should be "swim" or "swimming" ring. If you don't mind, please report it formally to Belfsat Bot
!bugreport
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
desert hemlock
@north flume You just rejected my bug report regarding German umlauts not being allowed when renaming as a known bug. Is this the trello card? https://trello.com/c/zAHNeN0j
frosty gyro
I believe we have another card regarding most special characters not being an allowed text
desert hemlock
https://trello.com/c/zVy9xeGe This one?
Is there any way to get the "ß" added to that? I don't want to see the the umlauts get patched but not the ß.
frosty gyro
that is considered a special character
desert hemlock
Good. Rings aint free so I hope I can make use of all the benefits soon. Thanks for the fast response.
slow pulsar
you can't access Endless until Normal is beaten if Normal mode is reset? that's not right
@opal burrow
I mean during weekly reset
Since they will reset the ranking as well as lock the endless again until Normal is beaten
silver mason
Hmm, so the chat has problem of accepting too many special characters, and the nickname system has the problem of not accepting enough special characters.
short elk
hollow kraken
Do you mean for some of the Russian boats having odd animations when interacting w/ stuff in the dorm? It's a known bug
static cypress
Idk if this is intentional or not but Columbia seems to lose her eyebrows when put in water
hollow kraken
You need to go to Map A and then press "Hard". The game is trying to take you to Map D when you don't have it unlocked yet
violet wadi
Ah.
nova narwhal
Help I'm cursed to grind 8-4 forever
midnight sun
@nova narwhal try to restart the game
if it keeps happening, repair your gamefiles, it's on settings.
you also can initiate repair gamefiles through this button (⚙️ icon) on top right when you logged in.
next mirage
how to fix: 40k intel can't open full Decryption
midnight sun
@next mirage try to restart your game. or repair your gamefiles, and see if it's fixed or not after that.
short kindle
Did this bug?
short kindle
I never know we can use same ship in school
midnight sun
oh wait there's two same ships
hold on i'm gonna try to do the same thing and see if it works too
i think it's not a bug 
short kindle
Hmmm
Ok
midnight sun
let's ask to the feedback assistant
is it considered as bug if we can put same ships on lecture hall? @hollow kraken @frosty gyro
hollow kraken
You're able to raise multiple copies of the same ship so most likely not a bug
prisma girder
Dorm didn’t use up food or gain experience dispute over 38k in dorm over a span of 12 hours away from game
midnight sun
try to relogin @prisma girder
prisma girder
That did indeed fix it, thanks!
midnight sun
golden sierra
i noticed something weird with seattle design
her christmas sprite have eyebrows over her hair but none of her other skins do
next mirage
@next mirage try to restart your game. or repair your gamefiles, and see if it's fixed or not after that.
@midnight sun Uninstall and install but still no changes
@midnight sun Send mail to the dev but no response
frosty gyro
they take 5+ business days to respond please be patient
next mirage
they take 5+ business days to respond please be patient
@frosty gyro I waited 6 days and only 1 day left to finish the event but didn't fix bug
frosty gyro
when did u email?
next mirage
@frosty gyro
vapid dawn
are bug reports removed from #known-bugs when they are patched?
next mirage
Oh ok I accept losing an event since openbeta
severe wren
Tashkent is sharing her screen
warm cave
that can happen when you're swiping through ships
buoyant hemlock
Wait did they fix rossiya's bug
obtuse bobcat
hollow kraken
How so?
honest solar
Might be indicating the portrait bit overlaying her face
knotty zenith
- Farming for the "Stars" on event map
- Get into the event shop
- Press wrong thing, which you dont want to buy
- Quickly press again on the thing, which you want to buy
And...
I sold it and...
When i get back to the event map
I CANT do anything in that moment
midnight sun
have you tried to restart your game or something?
knotty zenith
Cant press cancel
opal burrow
Just restart the game, happens when you clicked too quick
small rapids
is it a known bug that the game gets a bit laggy when you sort by "enchancable"?
knotty zenith
Nah
midnight sun
loading dock takes some time, it's gonna be lag on like first 3 seconds to load our entire dock, after that, it's just fine.
small rapids
No it doesn't lag at all when it load every ship, but lag when i put a filter
midnight sun
hmm, i don't think it's a known bug, i tried to search it on #known-bugs and there's none related to your issue
I also tried the issue that you have on my emulator + my device, enhanceable filter works fine.
opal burrow
There's a noticeable lag when you sort the dock by enhanceable, yeah
small rapids
hope they fix it soon
nimble iris
Zuikaku, Shoukaku, and Atago are stuck at level 70 and won’t get exp.
midnight sun
@nimble iris you need to limit break them.
opal spear
None of Monarch’s dialogue are working. I’ve downloaded the latest audio file as well
hollow kraken
Do you happen to be on iOS?
opal spear
Yes.
hollow kraken
Gotcha. Yeah, Monarch voice lines seem to have some issues on iOS devices at times. Not sure what causes them unfortunately and we haven't found a solid solution, but at the very least it's been reported to the dev team
opal spear
Ahh thanks. Works fine on emulator so not too disappointed
hollow kraken
You could try a full reinstall (after making sure your account is bound, that is), but it is not guarantee to solve it 
opal spear
I just tried that and it doesn't work.
buoyant hemlock
what is this?
warm cave
@small rapids thing is, that kind of filtering has O(n), so any speed increase by improving the individual lookups will be marginal - and at the same time it will take longer as your fleet grows
charred crane
Nope, some people can't login
midnight sun
@somber whale try to restart your device, avrora is not down.
charred crane
one from Europe, Lexington had "network error 100404"
midnight sun
try to use other internet connection, and give it a shot.
i try to login on 4 servers few seconds ago, everything works fine.
somber whale
mine, even after a minute doesn't even show an error
charred crane
yes, AL works for me, but I see some complaining
midnight sun
let's wait for official feedback assistant statement
@frosty gyro @hollow kraken some people on different servers can't login, stuck in manjuu hopping login screen. (one of them has 100404 error code)
unborn path
uhm, I hope this is known :<
rose nest
Wait, it could be a region problem. I have a friend that can't connect to other games and his ps network. It may be the society causing some errors, but my 4g works just fine
@somber whale where are you from?
somber whale
Greece
I was using wifi
And I was beneath the router.
I've been playing over the same network for more than 3 months.
Sure, the problem may be caused by the isp
unborn oriole
Same here on sandy, its been a few hours now.
rose nest
Huh, no i'm from Italy. Maybe it's not that. Idk anymore
sturdy wadi
Can you fix this bug ?
I download sound voice characters pack Complete but in game not have sound voice characters
midnight sun
@sturdy wadi which ship? a reminder that not all shipgirls have voice even though you're already updated the Audio to the latest version.
sturdy wadi
all ships not have sound voice characters.
midnight sun
try to restart your game
sturdy wadi
I do it but it don't have Again.
sturdy wadi
I install app Again it not have Again.
midnight sun
no no no, you don't need to reinstall the game.
just try to repair gamefiles, the button is right there.
sturdy wadi
I Repair Again but it don have Sound voice characters Again TwT 
midnight sun
that's weird
sturdy wadi
I found this bug yesterday.
midnight sun
can you try to capture a video from login screen, open your settings, make sure the audio updates are latest, and then open your dock and see if they have voices?
sturdy wadi
I can't upload video ?
sturdy wadi
voice characters have starter characters only
polar grail
Hello guys, Please someone answer me why i can't dissemble the Gangut main gun?
midnight sun
@polar grail it's on #known-bugs, wait for further information from the devs
polar grail
ah, okay tks! 
midnight sun
@sturdy wadi yes, like I said, try to restart your phone, and then try to login your AL again.
midnight sun
how about, try to repair gamefiles once again? just to make sure @sturdy wadi
the audios should be there since it's latest unless you're referring to ships that doesn't have voices even though you're updating the audio packs.
but since you tell that the only ships that has voices are the starter ones, wait for further information.
@hollow kraken
sturdy wadi
I cant update the audio pack.
hollow kraken
You can't update it? How so?
sturdy wadi
@midnight sun watch it pls
https://youtu.be/EF-yZCllnOg
midnight sun
that's a rare case.
sturdy wadi
midnight sun
idk what to say now.
hollow kraken
Are you on iOS or Android as well, just to ask?
sturdy wadi
Android
hollow kraken
Got it. Sorry to say but I'm also at a bit of a loss. And have you tried a last resort full reinstall to see if that fixes it?
sturdy wadi
I reinstalled but it Again
grizzled fractal
My game is broken. Akashi and tirpits are clipping together. Tirpits aint part of the fleet either. Trying to finish event on hard but it wont let me
Permanent loading
somber whale
@grizzled fractal Try using a VPN. (Recommendation: 1.1.1.1)
It fixed it for me
Mine didn't even open.
grizzled fractal
Aight thx
frosty gyro
lol no
just reset your fleet
you have an extra ship in the backline messing it up so it wont load it @grizzled fractal
clearing fleet and putting ships back will fix it for you
~~im not sure how a vpn would fix an issue like this either 
~~
midnight sun
@frosty gyro i think Veldora misread the problem.
it's already known that he said his backline is overlapping
frosty gyro
loading manjuu not always connection so its probably the manjuu that looked like it 
grizzled fractal
Bouta chek
frosty gyro
rose nest
It's been confirmed that there are connection problems around all the nation, so it's not a game bug. So that kinda solves it, i hope they fix connection soon
frosty gyro
what connection issues?
if you mean crashing/soft locking while logging in we are aware its in different places 
plain otter
I have a bug that no one else seems to be having.
rose nest
Nah, one of the largest companies in Italy as of this morning is causing connection problems (not connecting to the servers and eternal loading screens) across all gaming platforms and apps. It does not affect web pages and social media
plain otter
Monarch's voice is not working at all and data repair does not fix the problem nor does restarting. Data repair also does not fix the problem and even crashes the game. The "only" place where it does work is through sorties or battles. Anywhere else and there is no voice. I tried contacting support through the app but unfortunately, due to not knowing they could reply back, I took too long and have not received a response.
frosty gyro
are you on iOS?
plain otter
Yes
plain otter
I see. I apologize for the inconvenience then.
knotty zenith
Hey
When i get back to the dorm
Kaga has a heart
I press it and affinity has increse
And then i get back to the battle
And then i get back to the dorm again
I see this
I press it
And THIS
frosty gyro
restart app it is a desync
knotty zenith
U means delete it and download it?
opal burrow
no, just restart the game
storm axle
for the new update, it says there's an amazon retrofit cv update but there's no notice for amazon retrofit release?
rose cairn
Not sure if this was mention, Rossiya barrage is bugged. The flooding damage has no scaling on it.
honest solar
@rose cairn It has been previously reported https://trello.com/c/Wxo00C7J/1397-rossiya-flood-damage-not-scaling-with-skill-level-or-firepower
rose cairn
Ah ok, it scaling off of avi for some reason
frozen lily
I think I have a bug
frosty gyro
what is it?
frozen lily
Here
midnight sun
Your mainfleet is overlapping, that's why it keeps loading.
frosty gyro
reset your fleet
midnight sun
Try to remove your mainfleet and then put it again.
frosty gyro
that will fix the soft crash for you
grim olive
Cannot build, and a build ate a quick finisher without finishing
These were event builds
hollow kraken
It's just a desync issue. A restart of the app should fix it and put the ships automatically in your dock (which you can sort by time to help determine who it was). You could try using a different network connection though to see if that helps sove it.
grim olive
ok
dense frost
i think ark royal's swordfishes, strike! skill may be bugged ( not sure if its intentional), they currently do not show any indication of damage scaling per skill level, has a armor mod of 1,0.8,0.6 (normal torp bombs have 0.8,1.1,1.3) and they are tagged as normal ammo. source: datamine
storm shale
Event clear missions (clear A1 or C1 with Phoenix 10 time for example) does not track progress
hollow kraken
It does. You just gotta be sure that Phoenix is MLB, is in your boss fleet, fights the boss, and survives
storm shale
MLB? She's in my fleet, destroyed every enemy fleet on the map including the boss and no progress was made (did it for both A1 and C1)
true gazelle
hollow kraken
That could also be the reason I barely pay attention to those missions personally
small knot
How's that saying go again for EN server and reading?
frosty gyro
toaster strudels cant read so like
hollow kraken
True facts
languid crater
Where is my 7th slot for vodka ships? (Got Ironblood, uss, ijn, HMS, Baguette and ITA)
Gamebreaking bug 🤷🏻♂️
lethal zealot
Hey devs, ya forgot to take this off
hollow kraken
Yeah, it's been noted for the dev team
lethal zealot
👌🏻 thx, cause I just found that out, and too lazy to see if someone has reported it cause I’m on my phone right now. No nearby computer to search it.
candid pumice
Not sure if I'm doing anything wrong or game issue but I can't seem to dissemble this equipment, keeps saying name does not match
storm shale
Before I used the Phoenix for A/C2 thing as an example, it doesn't work for Portland or South Dakota either. I used Enterprise on every map and boss as well and nothing
hot inlet
You know each ship has specific stages they need to be used on? They need to be max limit broken (MLB), be in boss fight and survive boss fight. Phoenix is A2/C2, Portland is A3/C3, South Dakota is B2/D2 and Enterprise is B3/D3
small knot
Clearly, he did not take the time to read the descriptions for completing those missions.
midnight sun
@candid pumice that bug is known, you can check it on #known-bugs
storm shale
@small knot I did take the time to read it, I didn't realize I had to type all of them out for the bug report
A bit less sass please
small knot
You can be forgiven if you didn't know they had to be in the boss fleet, though. They seem to conveniently leave that part out of the requirements every time.
storm shale
I said in my previous statement that they were in the boss fights as well as the fleet that cleared every mob fleet (just to be safe)
I used Enterprise for every boss fleet from A1-D3
small knot
Then you should have at least two clears for Enterprise for B3 and D3. If not, something's gone horribly wrong for you.
storm shale
Now we're on the same page
candid pumice
@midnight sun thanks for the info, will check first next time
storm shale
I uninstalled and reinstalled and it finally took it
upbeat eagle
The information of the bug in Sandy server.
-The game froze 2-6 sec when you manage to log in to the game or From the beginning of the screen
-Restarting my Cellphone device then
Start azure lane from sandy server going to Lexington server and play few second then get out and go to sandy server.
Does not often work 10time I try to do it but I manage to succeed one.Some time it can be a whole day depend your RNG(like the gacha)
-Lastly when I try to re install the game since the ⚙ repair failed to work. Because I have done it 3 times and yet failed. Re installing the game was correct decision since after re installing the azure lane give me higher chance to get in the game with out freezing.
I hope this info will help just a little bit from your work and may god be with you
frosty gyro
thank you
oblique arrow
Hi I've been having this bug where I cannot get my last decrypt even though I have more than enough point to get my last one
I have 66000 point and when I check my decrypts I only have 59
and I need 60 to complete it
I have this bug for a while now and kept playing thinking it would give my last decrypt eventually
and the event is about to finish and still cannot get my last decrypt
please help I would like to get the item that it would give to me
proud nymph
can it be considered a bug that aurora's "heritage of yu city" skin with l2d on has the special touch hitbox misplaced? the area it's in still makes sense but you can touch her breasts all you want and she just says other lines (not special touch)
slow shore
so when will we have a fix on Rossiya's flood dmg? The event is already over and the bug still remains untouched
split herald
so when will we have a fix on Rossiya's flood dmg? The event is already over and the bug still remains untouched
@slow shore rosiya has flood damage?
ancient maple
Yes, she fires aimed icicles within her barrage that are supposed to inflict flood damage based on her FP stat, but instead are weighted on her AVI stat(?) - which clearly isn’t supposed to be the case.
hollow tree
Banner says ryuujou is super rare instead of elite
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
hot inlet
Hey, did anyone report "Event has ended" bug when you try to launch event maps from main screen?
hollow kraken
That happens when you have a stage running from before the event started. It's been reported a long while ago, but as it's still that way it's possible it could be intentional Pressing "Attack" on the home screen and checking all your battle screens though should ideally fix it (such as War Archives, etc)
hot inlet
Yeah, just did it, it fixed itself because I didn't retreat from D3
buoyant hemlock
limpid compass
There are no bonus points activated for using specific ships in the boss fleet, like in the originial run of the event. I'm not sure, if they are supposed to be activated during the rerun as well, but if yes, it's a bug
hollow kraken
Can you get a screenshot of your boss fleet and the points that you're getting w/ them?
limpid compass
I didn't take one, but i'm gonna do another quick run and then post it here
hollow kraken
Got it. Thank you 
dense badger
Yeah i got that bug about bonus point too
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
limpid compass
I can't figure out how to use trello 
sullen granite
What is this bug
My game keeps coming back to things I have finished
I have cleared & 3 starred SP1 but it shows that I haven't
honest pumice
you don't use the trello to submit bugs. you use belbot for that. you use the trello to see if a specific bug or suggestion has been reported/suggested already.
limpid compass
Oh i'm dumb. Thanks!
buoyant hemlock
So I just did an awakening, for 105-110
And after i clicked accept i didnt wait and clicked on gear to give her some planes
and so its eaten my 2k gold
and left her level 105
when she has 650k exp stored
sullen granite
GAME PLS EXPLAIN
frosty gyro
you have ships in war achives
sullen granite
WHY TF DID YOU JUST DELETE MY PROGRESS 
buoyant hemlock
true pepeg
mighty jacinth
What shd i do?
frosty gyro
@buoyant hemlock try restarting your device- if that doesnt work then you’ll want to contact customer support regarding the desync eating up your gold
frosty gyro
buoyant hemlock
i only had 1800 gold left i couldnt afford it a second time good job i couldnt
mighty jacinth
Aha, my ships still in russia
buoyant hemlock
did you not bind your account aniki
buoyant hemlock
a rollback?
buoyant hemlock
honest pumice
have you tried restarting your game?
trim glacier
Hello, I have a bug with gameplay. Somebody can help me? Or I need to wait a minute?
tawdry atlas
seems to be happening for some who had played before the hotfix was inserted
getting rollbacked when they download the hotfix and relog
sullen granite
First restart: My commissions were done when I just took 'em and did another comm. before the hotfix, the mails I got were back to 10 when it was down to 6.
honest pumice
oh F. report it via belbot but i'm not sure anything can be done about it. aside from an oil refund
sullen granite
2nd restart after hotfix: mail was still back to 10, worst part is the event
honest pumice
what's the bug gobra?
tawdry atlas
you mean everytime you did something, it will rollback every restart?
or do you mean the rollback doesnt revert after restarting?
trim glacier
in level 5-2 and 5-3 I appeared with time bug, when in middle of battle game shut down me with defeat class C, but I have a many time in battle
full crater
i restart it, and it rollback to 3/3
proven garnet
not getting the extra points when having one of the specified ships survive the boss fight
tawdry atlas
the bonus thing is already known and they're looking into it now
full crater
because my deck full, i retire some ships
proven garnet
ok cool ty for telling me
honest pumice
gobra did that happen just now? if so it's probably caused by the hotfix that just went out.
trim glacier
it happen before the patch and after the patch
sullen granite
It's happening again
full crater
no problem after that, but because hotfix,i restart game again
it rollback to 3/3 with deck full
before patch
once again, i retire ships with same error happen
it recover to 0/3
honest pumice
i'm not sure about before the patch but ik that a timer bug can happen sometimes when a daily reset occurs. so the same thing probably happened with the hotfix. not sure though. report it via belbot as a bug.
trim glacier
I tried to win this round faster than it happen, but I appeared with that over and over
lament umbra
sullen granite
Wth is happening 
I'm going crazy with this restart bug
honest pumice
ah. ok so looks like the maintenance broke the 5-x stages. try some others to see if it's also happening with them.
buoyant hemlock
if you get that its probably from being still on a stage, click fight or check stages where they might be and retreat
full crater
look like not only me got this problem
sullen granite
I restarted again and now the game says I cleared SP1, didn't complete my comms, and says I didn't 3 star SP1 when I've done all that almost an hour ago
buoyant hemlock
buoyant hemlock
stop restarting youre going to go too far back in time 
honest pumice
ok. just to be sure it's a timer bug and not a rollback bug right?
rocky willowBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
full crater
i got that bug on hard mode world 6
trim glacier
you too?
honest pumice
no. you dm the command to belbot.
full crater
yes
pearl sequoia
thanks for the roll back. I lost all ships from map drop. I should've realized it once I got bunker hill. very nice.
full crater
retire some ships and restart
full crater
it work for me
hollow tree
Wait so the game reverted back to when you logged the first time after maint?
sullen granite
Yes
And now it's doing those things randomly
Let me try and go back to the game
zinc drum
is it known one of lusty's skins new lines arent showing up?
hollow tree
That sounds bad
full crater
not really, i rollback before boss 3/3
hard mode
retire some ships, because my deck full
after restart, it back somehow
hollow tree
Rooms 1-15 in avrora chat seems to be full all the time
hollow tree
Even after spaming confirm for like 2 mins rooms are still full
honest pumice
for now, no. it's going to be reset anyways and you're just wasting time. and oil i think.
hollow kraken
@sullen granite You can try contacting customer support if you'd like to see if there's anything they can do specifically, but it's no guarantee
@hollow tree Not a bug, sorry to say. The first batch of rooms will always be filled, especially after a maintenance
sullen granite
My oil goes back between 8k ~ 6k
full crater
is this server thing, i'm avrora too by the way
hollow tree
I doubt theres THAT many people online rn
real shore
it also reset for me. took the 500 gems i got from the 1 month license away aswell
hollow tree
Even room 16 is now full no matter what
ancient maple
Now that's a rather serious issue.
sullen granite
Ffs game
magic garden
Did we get a rollback or something, I completed all my dailies and logged out like 1 hour ago and now when I logged back in there was an update and all my daily missions are there again...
full crater
rollback each time restart
ancient maple
Unfortunately, the only solution for the rollback/bug right now is to not do anything and hope that they fix it with another patch, lest you waste more time and effort.
magic garden
So the rollback will happen again if I logout?
full crater
in my case it recover to state after i do my business
ancient maple
If you restart or relog the game in any form, as far as I can tell.
full crater
off course if i restart again, it will rollback again
magic garden
Oh then I won’t play now and wait for a fix
frosty gyro
hi please give us your uids
silk robin
So, no bonus points for event maps is a bug and not intentional? I can't even see any info about the ships in the event pages.
sullen granite
270737710 @frosty gyro
frosty gyro
thanks
thin flicker
Um, so Amazon Retro must be in this patch. But as i see she still haven't a retrofit tab. Bug or retro delayed?
hollow kraken
She was never mentioned to be getting her retro this patch
hollow kraken
It was just a CV update that was mistakenly left in the patch notes from the JP patch notes
proven garnet
just click on sp2 to start playing the map after i clicked the ship i wanted to fight it skipped a lot of fights and loaded the boss i kept all of my ammo and took no damage to my ships
thin flicker
Oh, sorry they leave an update on this post. My bad.
proven garnet
a lot of explosions happened like after you defeat a ship
haughty patrol
stuck when clearing SP1 Boss node
static cypress
So my game gave me the error that “combat data may not exist” and then my game reset to before my hard mode and daily attempts
I’ve had the error before but it’s never reset my progress back at all
hollow tree
Okay I also experienced the reroll bug after I got stuck in a mob fight in SP1
full crater
me too
fallen kestrel
Same here
hexed bear
man, I don't know, the stage and the game itself so buggy
hollow tree
Oh god my event progress just got reset back to 0
bronze sphinx
Currently there are rollbacks happening, i can claim my daily 3 cubes from sorties, the compensation gems, and occasionally this keeps happening when I sortie
full crater
weirdly no one believe me in gamechat
paper robin
68900399 @frosty gyro also had the rollback bug happen
rocky terrace
frosty gyro
thank you for uid
hexed bear
I claim the gems, but when I relog, the gems still in the massage
also, can't start battle, everything just like resetted from the begining everytime I relog
frosty gyro
if you are experiencing constant rollbacks please provide to me your uid
hollow tree
67418320 @frosty gyro
buoyant hemlock
was this something that was already reported
minor olive
What do we do if our progress is rolled back? Give UID?
frosty gyro
yes as stated above
random locust
@frosty gyro mine got rolled back too. UID:203635018
static cypress
203394681 @frosty gyro
minor olive
Ah sorry lol
hexed bear
frosty gyro
@buoyant hemlock it may be my poor memory but I BELIEVE it means you have a ship duplicated somewhere in your fleets like commissions
minor olive
270216983
buoyant hemlock
134418875 @frosty gyro
hexed bear
UID : 134611419
fluid sun
@frosty gyro I have this problem too. 203915827
buoyant hemlock
i didnt start any new commissions or do anything different to sp1
oh
it rolled me back thats why
heady crystal
Same problem @frosty gyro
134457415
heady crystal
terse star
Just wonder if we could get extra points using specific ships in the Ryuujou rerun, just the same as in CN server?
buoyant hemlock
im like 99% sure yes you can
static cypress
It didn’t work for me
hollow kraken
tacit sundial
@frosty gyro rolled back as well. Uid 67122757
buoyant hemlock
i guess ill wait until playing for a bit seems like i cant trust the game to let me clear a stage
round sinew
@frosty gyro Got rolledback as well
UID : 69270659
buoyant hemlock
and i dont want it to roll me back a lot
heady crystal
coral violet
I finished battle but didn't get to rating screen, basicaly game froze
buoyant hemlock
patches have been bad before but
hallow portal
@frosty gyro I also have rollback uid: 68846996
tepid owl
Rolled back as well; UID: 137035826
barren briar
buoyant hemlock
Could the message about the rollback be pinned to this channel?
should be
pretty sure most of these stage failed to begin are because the levels rolled back and you no longer have access to it
young wing
Rolled back, UID:270712051
barren briar
so i have to retreat?
frosty gyro
ty got the uids
fallen kestrel
@frosty gyro uid: 134447841
buoyant hemlock
try restarting the game first
but it probably rolled you back and you dont know yet
thin flicker
@frosty gyro need mine? Same problem. Or you have enough?
smoky marsh
@frosty gyro Same problem, rolledback as well
UID : 69797435
full crater
should i close the game after give UID?
ornate mountain
Mine just froze so I restarted thinking it’d fix itself as it usually does
rancid thorn
Rollback UID: 69641162 @frosty gyro
coral violet
Mine rolled back 1 sp3 clear 
frosty gyro
please keep UIDs rolling
buoyant hemlock
UID : 201806883 sandy server
frosty gyro
we will take all UID
coral violet
If it's just 1 clear it's fine, hope it won't repeat tho
ornate mountain
UID: 270785114
Washington
thin flicker
@frosty gyro UID: 203564616
Sandy
loud dragon
UID: 68267276 Avrora
karmic zodiac
@frosty gyro rollback UID: 136187611 Lexington
minor dew
Mine too
wide basalt
Rollback. UID: 270159261 Washington
willow mountain
UID 204612863 Sandy multiple rollbacks
delicate iron
Nah is this AL doomsday
novel karma
UID: 136220181 lexington
delicate iron
Game is burning
nova yew
UID: 137549643
verbal relic
Rollback. UID : 137545513 Lexington
buoyant hemlock
UID: 269684248 [Washington] Multiple rollbacks
sterile swan
experiencing it too, back to the point when first login after update, (even the gem compensation msg), UID:68070556 (Avrora)
wary shell
Avrora UID: 69232026 rollback
minor dew
Rollback. UID: 269977948 Washington
delicate iron
I think i shouldn't log into the game for now
ornate mountain
Have you already logged in today? @delicate iron
dull ridge
269778060 on Washington.
I experienced the roll back while playing the event map, and it affected my dock and exercises, if that helps.
delicate iron
No
ornate mountain
Then you’re fine.
hollow kraken
For now, please go ahead and contact customer support directly as per their message in #game-news
ornate mountain
It rolled back to the first log in of the day
spiral folio
Lexington UID: 134363047
viral hornet
Rollback.
UID: 69788987.
Server: Avrora.
hollow kraken
If you have experienced the rollback issue, please go ahead and contact customer support via email as listed in the post in #game-news
bitter skiff
Hello I don't know if this has been reported yet but shouldnt these be 3/12-3/25? I checked the shop and it says 13 days left
hollow tree
Will we get our progress back tho? Or is compensation all we get?
hollow kraken
Unfortunately no one here can really answer that, sorry to say
That'll be a question for Customer support
buoyant hemlock
Do I have to contact support to fix the issue or is it just extra compensation?
I just want to play, I don't care about apologems
UID: 136393857 having rollback issue every time I play this morning lose all progress.
full crater
i'm not really good with CS thing
hollow kraken
@buoyant hemlock Please read the pinned message and/or #game-news
hollow kraken
@bitter skiff Hm...should be, yeah. If you don't mind please report it for now just in case.
@minor dew Still contact them directly as that's what they'd like
smoky marsh
Thanks, the problem has already solved
minor dew
Alright, thx
buoyant hemlock
ill email them 
maybe get some juicy recompense
verbal relic
@hollow kraken Where to ask about the last event Overture ?
Sorry for the mention anyway
minor dew
I was a little bit shocked that AL staffs can manage issue ticket in the Discord chat very well 😅
hollow kraken
@verbal relic Whatca mean? 
minor dew
Turns out email is still the preferred way to manage tickets
hollow kraken
verbal relic
Just asking if we can still have Intel Points because I need 70 to have Chapa @hollow kraken And the event I thought it suppose to finish at the 18th not today
frosty gyro
please contact CS regarding rollbacks as stated in #game-news
hollow kraken
Oh, sorry to say but there is no way.
ancient maple
The 18th stated is for event reward collection, and not the actual event stages, btw.
errant wharf
gotcha, thank you
buoyant hemlock
what do i need to send with an email to cs? uid username server?
i never done this before
shut atlas
UID : 68605290 - avrora server. thanks ^_^
buoyant hemlock
shut atlas
thank you ♥
wary shell
Uid and server?
willow mountain
i've got apologems for rollback, can i assume that im now safe to play?
tawny furnace
My Monarch doesn’t have a voice, I’ve restarted, did data repair, and uninstalled and reinstalled.
frosty gyro
if you’re on iOS there are issues regarding monarch voice lines on iOS
trim glacier
Excuse me, I have a problem with Decryption menu
tawny furnace
I am on iOS. Thanks for the info.
rough crag
seems like SP2 bonus points are not available as well?
hollow kraken
It's for all SPs
rough crag
oof
autumn ferry
I didnt roll back to reset, however I did reroll for a meowficer again and this time it got shit skills instead of the rainbow ones. Does this count as a rollback?
buoyant hemlock
The 150 Gems compensation has been sent. If you lost Ryuujou or other SR ships that you have already built due to the rollback issue, or your purchase has been rollbacked. Please contact me again with your account UID number which you can find in Profile
this is what cs sent me btw
so if anyone lost anything important then contact them yourself and theyll probably get it you back
uncut sparrow
maybe someone lost a bunkerhill 
buoyant hemlock
wintry palm
so if I got rolled back but not ship build can I continue playing now or email support?
autumn ferry
Ok then it was just a kitty. I just logged took gold and stuff, put on commissions and went for a drive. Then when I returned kitty went back in the box LOL!
dull ridge
I’ve noticed that my exercises were rolled back with the roll back issue, but not my exercise rank.
buoyant hemlock
the 150 gems was most likely for any gameplay rollbacks
but if you lost anything physical like a build or a drop ship then they can get that back
thin flicker
If i lost cubes from rng commision?
buoyant hemlock
email them and see what they say
bitter skiff
Bonus points seem to be fixed?
wary shell
lost Georgia MG design :\
dull ridge
Yeah, just pointing it out you can kinda exploit the extra exercise to rank up
fluid sun
Because of rollback, I lost my Super rare basic research. Kinda sad and devs can do nothing about it. Or can they?
bitter skiff
Have you mailed them?
bitter skiff
Sure, try asking them that specific issue
wintry palm
I can't remember exactly what I lost lol
quasi obsidian
Is it safe to play now or will it roll back again?
sterile swan
The progress got back to the time when you triggered the issue, and 150 gems + 1000 coins as compensation.
full crater
done with email, i never like email
sterile swan
sad things I don't really note everything that was lost. well bad luck, at least its fine now
hollow tree
Wait, did they revert the lost progress? @sterile swan
full crater
don't know, i afraid to open game now
sterile swan
my progress on clearing sp2 is back, so yeah maybe it's fine now?
swift badge
I’m not smart so, the people losing stuff is if they built it today? Or like randomly you just lost stuff?
Ok thank you, and sorry 
bitter skiff
Im not really sure, sorry
full crater
back to previous rollback state, at least the circle already broken
fluid gull