Crashing

[native anvil]

I have a problem with crashing every 10-15 mins or even less sometimes. Is there anyone who could help me figure out why? Specs and crash reports attached. Thank you 💖

[native anvil]

Any help would be greatly appreciated

[vapid moss]

Hey @native anvil

Try these options

1. validate steam files (right click on the game in your library -> properties -> installed/local files -> verify integrity

2. download Nvidia app (if you haven’t already), check the drivers tab and update if an option is there

[native anvil]

Hey 🙂
Yep ive done them steps already 🥺

Ive turned on pc just now and im getting this :

[vapid moss]

Uninstall CPU Z programme

And make sure your windows defender is turned on

If you’ve uninstalled cpu z already and the issue comes up still let me know

[native anvil]

Win64 shipping crash after around an hour of playing.

I uninstalled CPU Z but it still gives me the same message

[round oxide]

:tada: Congrats @native anvil, you levelled up to 2! :tada:

[vapid moss]

You may need to manually uninstall the driver

Open regedit -> HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services

-> delete cpuz145 if it’s there

[native anvil]

I have cpuz154

Is that the one?

[vapid moss]

Yeah

Then restart and check if it is fixed

If not. Might just be easier to do a proper windows reinstall so everything’s fresh

You can also double check with the CS Team tomorrow once they’re open - will send details below.

If you need instructions for windows reinstall type “/tag windows” and click the windows 11 installation one

[round oxide]

Customer Support

:telephone: [phone]
:e_mail: [e-mail]
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include as much information about your query as possible, and ensure to include your order number if you require after-sales support.

CyberPowerPC UK 🔸 0333 323 7776 🔸 https://www.cyberpowersystem.co.uk

[native anvil]

We done a windows reinstall.

[vapid moss]

Did you do the method via USB?

[native anvil]

yes