#windows keep freezing

16 messages · Page 1 of 1 (latest)

stuck shoal
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Good Evening,

I am having issues with my Cyberpower pc, I reinstall windows last month as I was getting issues with the taskbar freezing wont let me shut down or freeze the whole computer. I am still getting the same action from wiping and reinstalling windows. I have looked and tried everything accept for touching the components. Should I look at sending it to customer support to look at ?

PC: Ultra 77 Super

Thank you.

unique ingotBOT
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Thread Created!

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left sleet
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can you send the link to the PC you bought?

stuck shoal
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I’ll have screenshot my receipt

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As on the website they don’t make it

left sleet
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update your drives firmware with WD dashboard

stuck shoal
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done it hopefully this works thank you @left sleet

unique ingotBOT
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cprgbglitch :tada: Congrats @stuck shoal, you levelled up to 1! :tada: cprgbglitch

left sleet
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np - lmk if you have any more issues

unique ingotBOT
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@stuck shoal

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stuck shoal
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I have called support and have replaced the m.2 with a new one provided by CP with the usb stick which I assume windows 11 is on there to install I’m I wrong or do I need to install W11 on the usb stick ? If it is installed it is not working at the moment. Thank you

clear flax
unique ingotBOT
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Windows 11 Installation

If you are upgrading from Windows 10, you may need to enable TPM and Secure Boot in order to proceed with the Windows 11 installation - please follow the TPM & Secure Boot guide below first.

:warning: When reinstalling Windows, you will lose any files which are not backed up to the cloud or an external drive - please ensure any files you would like to keep are backed up before continuing.

:one: Click the button below and download the 'Create Windows 11 Installation Media' tool.
:two: Follow through the installation tool, and choose 'USB flash drive' when prompted. Your USB flash drive must be 8GB or greater.
:three: Once the tool has finished, shut down the PC you're installing Windows on and insert the USB drive.
:four: Next, repeatedly press the following key while your PC is turning on, depending on your motherboard:
rog ASUS/ROG: F8
aorus Aorus/Gigabyte: F12
msi asrock cp MSI/ASRock/Cyberpower: F11
Then choose your USB drive from the list to boot from it.
:five: Follow through the installation tool. When it asks for your product key, click Skip - your PC will automatically reactivate. Make sure to select the same Windows version as you ordered with your PC, then choose a Custom installation.
:six: Select the drive in which you would like to install Windows on (you will want to install Windows on your SSD, this is typically a smaller drive), delete any partitions which already exist and then select Drive # Unallocated Space, and click Next.
:seven: Once your PC restarts, you will be taken to the first-time setup screen, where you can setup your user account and preferences.

CyberPowerPC UK 🔸 0333 323 7776 🔸 https://www.cyberpowersystem.co.uk
stuck shoal
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Still no response pressing f12 the screen has no signal