PC Crashes when playing games at times | CyberPowerPC UK | Page 1

viscid abyss Apr 12, 2025, 2:03 PM

#

As stated. My PC will crash when playing certain games.

It's been occurring since before I upgraded my CPU.

Current specs as follows

RYZEN 7 5800X
64GB DDR4 3200MHz Corsair Vengance RAM
10TB of storage (6TB HDD, 2 2tb SSD)
Windows 11, Home (updated)
550W PSU
RTX 2060 6TB VRAM
Corsair AIO Cooler

Now, I did check MDMP files and it seems to point to an issue with NVIDIA Drivers. I went ahead and used DDU and uninstalled them and reinstalled them, I also changed my TDRDelay to 10 seconds to allow time for it to try and reboot the Drivers.

My main concern is, Could this be my PSU or GPU. If its my GPU, would my 550W PSU even be able to handle a 3060? If not, what PSU is viable for this that won't break the bank?

If you need Mt MDMP files, I can send them.

hushed scrollBOT Apr 12, 2025, 2:03 PM

#

Thread Created!

To provide the best level of support possible, please make sure you have provided as much information as possible.

This could include:
🔸 The problem you're facing
🔸 How frequently the issue occurs
🔸 Any pictures or videos of the issue
🔸 Related error codes or log files
🔸 Any further comments which to help us resolve your problem

Please bear in mind that this forum is for support from the community; the official customer support team can be contacted via phone and email.

☎️ 0333 323 7776
📧 [email protected]

viscid abyss Apr 12, 2025, 2:06 PM

#

📎 message.txt

dim violet Apr 12, 2025, 2:08 PM

#

550w is enough for a 3060

#

can you describe what the crashing's like

#

does your PC shut off like a power cut

#

does the display turn off but the PC stays on (fans spinning, rgb on etc)

viscid abyss Apr 12, 2025, 2:18 PM

#

Hi, Sorry for delay.

So the crashing tends to go like
Stuttering, Sound continues for a few seconds. Then black screens and a pop in headset.
PC Doesn't shut off, it stays on with Fans spinning, RGB Running and USB's still connected (I know this as I have a USB Fan next to me and it will keep spinning).

hushed scrollBOT Apr 12, 2025, 2:18 PM

#

cprgbglitch :tada: Congrats @viscid abyss, you levelled up to 1! :tada:

dim violet Apr 12, 2025, 2:21 PM

#

ah ok, are you experiencing any overheating issues? have you overclocked your system?

#

sounds like a hard GPU crash to me

#

also, when did these issues start happening, was there something you did not long before they started happening? (e.g. updating drivers)

viscid abyss Apr 12, 2025, 2:23 PM

#

dim violet ah ok, are you experiencing any overheating issues? have you overclocked your sy...

I don't believe so. I haven't done any overclocking. All parts are straight from box (with the usual updates if needed such as BIOS Update etc)

viscid abyss Apr 12, 2025, 2:23 PM

#

dim violet also, when did these issues start happening, was there something you did not lon...

Eh, Sometime last year I'd say. I always keep drivers up to date (may take a few days as I tend to forget) but other than that, Nothing really been neglected

pale vine Apr 12, 2025, 2:23 PM

#

this happened to me

#

there’s a major settings you need to do before doing a DDU. i found it in a video and it really helped me. is it okay to post the link here?

viscid abyss Apr 12, 2025, 2:25 PM

#

pale vine there’s a major settings you need to do before doing a DDU. i found it in a vide...

If it helps, then I don't think anyone would mind lol

dim violet Apr 12, 2025, 2:25 PM

#

can you check event viewer to see if there's any errors/critical warnings thrown by any nvidia programs before the crash?

Event viewer -> windows logs -> system -> filter for 'Critical' and 'Error'

viscid abyss Apr 12, 2025, 2:25 PM

#

I just need my PC to work lol as I use it for work at times and without it, I can't lol

viscid abyss Apr 12, 2025, 2:25 PM

#

dim violet can you check event viewer to see if there's any errors/critical warnings thrown...

standby

#

#

the last crash was at about 14:57 ish

#

"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
"The previous system shutdown at 14:26:33 on ‎12/‎04/‎2025 was unexpected."

pale vine Apr 12, 2025, 2:27 PM

#

viscid abyss If it helps, then I don't think anyone would mind lol

https://youtu.be/F8OLhUAPDq0?si=k01V0aJXysi6WJly

YouTube

JayzTwoCents

This serious issue was a simple fix... Here's how!

Learn more about all of iFixIt and there selection of tools at https://www.ifixit.com/jayztwocents

Get your JayzTwoCents Merch Here! - https://www.jayztwocents.com

○○○○○○ Items featured in this video available at Amazon ○○○○○○

► Amazon US - http://bit.ly/1meybOF
► Amazon UK - http://amzn.to/Zx813L
► Amazon Canada...

▶ Play video

dim violet Apr 12, 2025, 2:29 PM

#

viscid abyss "The system has rebooted without cleanly shutting down first. This error could b...

hmm alright, does the crashing only happen in games?

#

or is it random

viscid abyss Apr 12, 2025, 2:29 PM

#

dim violet hmm alright, does the crashing only happen in games?

Mostly, yes.
I had it occur sometimes even when watching Disney+ lol.

hushed scrollBOT Apr 12, 2025, 2:29 PM

#

cprgbglitch :tada: Congrats @viscid abyss, you levelled up to 2! :tada:

viscid abyss Apr 12, 2025, 2:30 PM

#

this is the TDRDelay I had to do.
This wasn't actually there last time. but still has occured

pale vine Apr 12, 2025, 2:31 PM

#

watch the video, the guy did well to explain
run your pc on high performance as well

dim violet Apr 12, 2025, 2:32 PM

#

i think you should do a GPU stress test to see how it copes under load - because it mostly happens in games it might be power related

#

you'll have to leave it on a stress test for an hour

#

i'd recommend furmark or OCCT for the stress test

viscid abyss Apr 12, 2025, 2:32 PM

#

dim violet i think you should do a GPU stress test to see how it copes under load - because...

This is the thing, It's random. It may not happen for a few days, but then may do it for a bit

#

Never consistent

dim violet Apr 12, 2025, 2:36 PM

#

viscid abyss This is the thing, It's random. It may not happen for a few days, but then may d...

it's random even with a stress test?

viscid abyss Apr 12, 2025, 2:37 PM

#

dim violet it's random even with a stress test?

yeah, so let me put it into perspective. I was playing Star Citizen about 45 minutes ago (I know it's EA but still). It stuttered but that's to be expected with my system at times.

I then loaded into the ground floor on tutorial and it just went black screen etc

#

I had about 2.5 weeks of no issues. then it started again

#

nvlddmkm.sys is what is showing in MDMP File

dim violet Apr 12, 2025, 2:41 PM

#

do you have geforce experience/nvidia overlay enabled

viscid abyss Apr 12, 2025, 2:42 PM

#

It shouldn't be. I shall check in case

#

It is turned off

#

dim violet Apr 12, 2025, 2:44 PM

#

alright

#

you should do a VRAM test in OCCT - only for 10 minutes or so

viscid abyss Apr 12, 2025, 2:46 PM

#

OK, Lemme try that quickly

#

gotta install the bugger first

dim violet Apr 12, 2025, 2:46 PM

#

if that doesn't have any issues you should underclock your GPU by -50 or -100 MHz for the core clock and -100 or -200MHz for the memory clock

because the crashes only happen every so often it'll take some time before you're sure the issues have stopped

viscid abyss Apr 12, 2025, 2:48 PM

#

dim violet if that doesn't have any issues you should underclock your GPU by -50 or -100 MH...

80% VRAM for test?

hushed scrollBOT Apr 12, 2025, 2:48 PM

#

cprgbglitch :tada: Congrats @viscid abyss, you levelled up to 3! :tada:

dim violet Apr 12, 2025, 2:48 PM

#

100%

#

#

ignore the time

viscid abyss Apr 12, 2025, 2:49 PM

#

test is running

#

You said for about10 minutes yeah?

dim violet Apr 12, 2025, 2:51 PM

#

yeah just 10 mins or so

viscid abyss Apr 12, 2025, 2:54 PM

#

aight, I take it that it will show any errors potentially? Not had much yet

humble onyx Apr 12, 2025, 2:56 PM

#

viscid abyss aight, I take it that it will show any errors potentially? Not had much yet

It'll come up with errors as and when it detects them, yeah. At least it should.

viscid abyss Apr 12, 2025, 3:02 PM

#

No errors after 13 minutes

viscid abyss Apr 12, 2025, 3:56 PM

#

This time a crash occured when moving files across giving me a DPC Watchdog Violation

nvlddmkm.sys is what failed

#

It seems A-xmp was enabled. Would this potentially be the cause for both tdr faliure and dpc watchdog violation

pale vine Apr 12, 2025, 5:24 PM

#

i was having thesame issue, the clean DDU fixed the problem

hushed scrollBOT Apr 12, 2025, 5:24 PM

#

cprgbglitch :tada: Congrats @pale vine, you levelled up to 11! :tada:

viscid abyss Apr 12, 2025, 8:42 PM

#

pale vine i was having thesame issue, the clean DDU fixed the problem

So I did a quick check. It would seem that A-XMP was enabled

#

which might suggest that to be the error but I am unsure until I manage to test it fully

dim violet Apr 12, 2025, 8:46 PM

#

if you want to rule out memory/memory overclock being the issue you can use memtest86 with XMP enabled

#PC Crashes when playing games at times