GOT MY FIRST CYBERPOWERPC DELIVERED TODAY! | CyberPowerPC UK | Page 1

clever tundra Mar 25, 2025, 4:43 PM

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i just got my pc delivered a while ago with the 31.5inch MSI monitor. i’m so excited but then again, the pc has restarted and booted up by itself twice with a light blink on the motherboard.

i know it’s too early to worry about that but it’s worth noting
here is the build. could i have done something wrong while setting up?

https://www.cyberpowersystem.co.uk/saved/5957917

thank you

whole gale Mar 25, 2025, 4:47 PM

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Did you plug in to the GPU?

cosmic jacinthBOT Mar 25, 2025, 4:47 PM

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Monitor Cables

If you have a discrete GPU then you need to plug your monitor cable into the graphics card, not the motherboard. This can be found on the Quick Start Guide which was emailed to you, or you can download it with the /tag guide command.

whole gale Mar 25, 2025, 4:47 PM

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clever tundra i just got my pc delivered a while ago with the 31.5inch MSI monitor. i’m so exc...

Oh sorry misread, so the PC was working then all of a sudden restarted?

clever tundra Mar 25, 2025, 4:49 PM

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whole gale Oh sorry misread, so the PC was working then all of a sudden restarted?

yes. just tripped off and back on in split second. the rgb lights didn’t even go off.

it was the monitor that made me realize
and i had to put my password back on to log on to the pc at both occurrences

whole gale Mar 25, 2025, 4:51 PM

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clever tundra yes. just tripped off and back on in split second. the rgb lights didn’t even go...

Hmm okay how are you plugged in to the PC, directly into a wall socket or power extension?

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And does the LED light on the mobo go away or is it permanent?

clever tundra Mar 25, 2025, 4:51 PM

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whole gale Hmm okay how are you plugged in to the PC, directly into a wall socket or power ...

directly for now.

clever tundra Mar 25, 2025, 4:52 PM

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whole gale And does the LED light on the mobo go away or is it permanent?

it goes away after restart is done

whole gale Mar 25, 2025, 4:54 PM

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clever tundra it goes away after restart is done

LED light blinking on startup is normal it cycles through various checks

clever tundra Mar 25, 2025, 4:55 PM

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whole gale LED light blinking on startup is normal it cycles through various checks

right

whole gale Mar 25, 2025, 4:55 PM

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PC being on and power cycling randomly I lean more towards an issue with the PSU/Power Cable/Socket

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What are temps like?

cosmic jacinthBOT Mar 25, 2025, 4:55 PM

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HWiNFO

Download either the Installer or Portable version
For temperatures, run in Sensor Only mode.

clever tundra Mar 25, 2025, 4:58 PM

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whole gale PC being on and power cycling randomly I lean more towards an issue with the PSU...

okay, i am on my way to church right now
i’ll switch the socket, make sure the plus to socket and psu is well connected and try again.

after these have been done, i’ll come back to this

clever tundra Mar 25, 2025, 4:58 PM

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cosmic jacinth

also i’ll download this and let you know the temps

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thank you for your prompt response.
i’ll get back to you asap

whole gale Mar 25, 2025, 5:00 PM

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No worries, hopefully it'd be as easy as a socket swap to fix it if not CyberPower warranty is top tier and will help

clever tundra Mar 25, 2025, 5:05 PM

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thank you so much
i’m trying to not get too worried as well because my msi laptop just got spoilt and i had to get this asap for my work.

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but it’s all good, fingers crossed

clever tundra Mar 25, 2025, 8:44 PM

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whole gale What are temps like?

cosmic jacinthBOT Mar 25, 2025, 8:44 PM

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cprgbglitch :tada: Congrats @clever tundra, you levelled up to 4! :tada:

whole gale Mar 25, 2025, 8:45 PM

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clever tundra

Run HWInfo in sensors only mode

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Then scroll down until you see CPU temp and also GPU temp

clever tundra Mar 25, 2025, 8:49 PM

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whole gale Then scroll down until you see CPU temp and also GPU temp

cpu - 37°C
gpu - 32.8°C (hot spot 40.2°C)

whole gale Mar 25, 2025, 8:49 PM

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Hmm ok temps are perfectly fine

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Updated GPU drivers / Windows update?

clever tundra Mar 25, 2025, 8:50 PM

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gonna start that now

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i switched the sockets too
so i’ll update these 2 and see if it trip off while i’m at it

whole gale Mar 25, 2025, 8:51 PM

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clever tundra i switched the sockets too so i’ll update these 2 and see if it trip off while i...

Okay if that doesn't resolve then it's very likely a power issue with the PSU / Power Cable / Outlet etc official support may be able to provide more things to try if you contact them 🙏

clever tundra Mar 25, 2025, 8:53 PM

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whole gale Okay if that doesn't resolve then it's very likely a power issue with the PSU / ...

okay, i’ll keep you posted

clever tundra Mar 25, 2025, 8:59 PM

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clever tundra cpu - 37°C gpu - 32.8°C (hot spot 40.2°C)

sorry buddy
the cpu temp i gave you before was the one under motherboard category

under cpu intel core i5 category
cpu temp is 58°C

whole gale Mar 25, 2025, 9:03 PM

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clever tundra sorry buddy the cpu temp i gave you before was the one under motherboard categor...

No worries, still well within operating range so that’s all fine

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PCs have safety feature and will turn off it something gets too hot to prevent damage

clever tundra Mar 25, 2025, 9:04 PM

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right. thank you very much for your reply and help

clever tundra Mar 26, 2025, 10:04 PM

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hello... pc just tripped off and back on again
and i got this after it came back on

cosmic jacinthBOT Mar 26, 2025, 10:05 PM

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WhoCrashed

whole gale Mar 26, 2025, 10:05 PM

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Try download this see if there is any crash logs on there

clever tundra Mar 26, 2025, 10:10 PM

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here is the result of the analysis

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whole gale Mar 26, 2025, 10:13 PM

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clever tundra here is the result of the analysis

GPU / driver related could maybe try a DDU let CyberPower know about these crash logs too as if a DDU don't fix it, could be a faulty GPU

cosmic jacinthBOT Mar 26, 2025, 10:13 PM

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Display Driver Uninstaller

:one: Download the driver for your GPU from the manufacturer's website using the links below, but don't install them yet.
:two: Download the latest version of DDU by clicking the button below, clicking on the top post which is called "Display Driver Uninstaller (DDU) VXX.X.X.X Released", and clicking the link to *** Download DDU "Installer" *** in that post.
:three: Open the program you just downloaded, and install DDU.
:four: Disconnect from the Internet by unplugging your Ethernet cable or turning off Wi-Fi in the bottom-right corner. This will prevent Windows Update from automatically re-downloading the GPU drivers after rebooting, as we are going to install the driver ourselves.
:five: Open the Start Menu, click the power icon then hold Shift on your keyboard and click Restart. Once your PC has restarted, select Troubleshoot > Advanced options > Startup Settings > Restart, and press 4 to load into safe mode.
:six: Launch DDU, using the icon on your desktop.
:seven: On the right side, select the type as GPU, and the brand as the manufacturer of your GPU. Then, click 'Clean and Restart'.
:eight: Once you have loaded back into Windows, install the GPU drivers you downloaded earlier. Once they have installed and you have rebooted your PC if required, you can reconnect your Internet connection, and your GPU drivers have been fully reinstalled.

clever tundra Mar 26, 2025, 10:14 PM

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whole gale GPU / driver related could maybe try a DDU let CyberPower know about these crash...

are Cyberpower staff on here at all bud?

whole gale Mar 26, 2025, 10:15 PM

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clever tundra are Cyberpower staff on here at all bud?

Not often, unless it's during work hours (9-5:30pm)

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They have the orange names and @staff role

clever tundra Mar 26, 2025, 10:17 PM

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i will put a call through to them tomorrow
thank you

cosmic jacinthBOT Mar 26, 2025, 10:17 PM

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cprgbglitch :tada: Congrats @clever tundra, you levelled up to 5! :tada:

whole gale Mar 26, 2025, 10:17 PM

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No worries hope you get it sorted 🙏

clever tundra Mar 26, 2025, 10:17 PM

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thank you so much

clever tundra Mar 27, 2025, 6:41 AM

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cosmic jacinth

just dumping another crash report from this morning after doing this

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uncut olive Mar 27, 2025, 8:48 AM

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a DDU is recommended - if that doesn't fix things i might recommend reverting to an old driver which may be more stable

clever tundra Mar 27, 2025, 8:52 AM

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i have done DDU twice now
i did a sfc sacn as well + healthrestore
downloaded afterburn from msi to push my GPU back by -30
trying to see what the result would be

#GOT MY FIRST CYBERPOWERPC DELIVERED TODAY!