#New PC having memory issues

29 messages · Page 1 of 1 (latest)

spiral hatch
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I got my computer yesterday and have had a couple issues with it crashing. Sometimes it gives bsod sometimes it just restarts.

I tried looking at the errors and it seemed it could be memory related. Windows memory test suggests hardware fault and I am currently running a memtest that is finding errors. I am using the corsair dominator 48gb 7200mhz, does anyone have suggestions for possible problems and resolutions? I have tried re-inserting the sticks.

rose totemBOT
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Thread Created!

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gilded iron
spiral hatch
gilded iron
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if that doesn't work try 4800MHz to test if the issue persists, if it does it's bad RAM

spiral hatch
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I have not enabled xmp, would I need to do something with that and would xmp void warranty?

gilded iron
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and no XMP does not void warranty

spiral hatch
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In bios it said default not xmp so I thought it was not enabled

gilded iron
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oh that's strange - in memtest86 what does it say the ram speed is?

spiral hatch
gilded iron
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that's bad - XMP is in fact disabled (it's running at 4800MT/s) and you're having loads of errors

spiral hatch
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Yeah, I feared that

gilded iron
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you'll need to contact CPUK to get replacement RAM - in the meantime (since they're closed weekends sadly) you could try one stick, if not the other

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they'll do a door swap where they take the old RAM and give you new RAM to put into your system

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instead of you having to send your entire system back to CPUK

spiral hatch
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I only got the PC yesterday and only got to set it up around 6pm 😢

rose totemBOT
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cprgbglitch :tada: Congrats @spiral hatch, you levelled up to 3! :tada: cprgbglitch

spiral hatch
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I will try the sticks individually then

gilded iron
spiral hatch
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I guess I just got unlucky

gilded iron
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i recommend sending them an e-mail, let them know about the memtest errors and possibly ring them up (it's fastest)

rose totemBOT
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spiral hatch
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Sounds good, I will send a message and phone when I get a break on Monday

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I will just check the single sticks first in case I get more info

gilded iron
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alr, lmk how it goes, hopefully CPUK can get you back up-and-running quickly

spiral hatch
gilded iron