Order 645042 | CyberPowerPC UK | Page 1

brazen basin Jan 18, 2025, 12:39 PM

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Help, unable to locate power cable from psu so I can plug in an msi 4060, the same as you have available in the computer specs for pre install. Very un to h save and disabled

hasty brambleBOT Jan 18, 2025, 12:39 PM

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Thread Created!

To provide the best level of support possible, please make sure you have provided as much information as possible.

This could include:
🔸 The problem you're facing
🔸 How frequently the issue occurs
🔸 Any pictures or videos of the issue
🔸 Related error codes or log files
🔸 Any further comments which to help us resolve your problem

Please bear in mind that this forum is for support from the community; the official customer support team can be contacted via phone and email.

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covert thorn Jan 18, 2025, 12:40 PM

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If you can, please remove your order number

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this isn't official support, it's community run, and Cyberpower is open again on Monday

hasty brambleBOT Jan 18, 2025, 12:41 PM

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Customer Support

:telephone: 0333 323 7776
:e_mail: [email protected]
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include as much information about your query as possible, and ensure to include your order number if you require after-sales support.

covert thorn Jan 18, 2025, 12:41 PM

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We can try to help however, Can you show us pictures of the PC, and the power supply?

brazen basin Jan 18, 2025, 12:42 PM

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I would struggle to do that very limited tech and only use for type same as phone

hasty brambleBOT Jan 18, 2025, 12:42 PM

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cprgbglitch :tada: Congrats @brazen basin, you levelled up to 1! :tada:

brazen basin Jan 18, 2025, 12:44 PM

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covert thorn Jan 18, 2025, 12:44 PM

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Can you remove the back panel of the case, so you can see the power supply

brazen basin Jan 18, 2025, 12:46 PM

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Which black panel

covert thorn Jan 18, 2025, 12:46 PM

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The opposite side of the photo that you sent

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where all the cables go.

brazen basin Jan 18, 2025, 12:49 PM

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No sorry

covert thorn Jan 18, 2025, 12:49 PM

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We can't really help if we can't see the other side of the case?

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because thats where all the power supply cables are too

brazen basin Jan 18, 2025, 12:50 PM

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covert thorn Jan 18, 2025, 12:52 PM

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Do you still have the accessories bag that came with the PC?

brazen basin Jan 18, 2025, 12:54 PM

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Yes but struggling to match up cables

covert thorn Jan 18, 2025, 12:54 PM

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should be one like this

brazen basin Jan 18, 2025, 12:54 PM

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bleak summit Jan 18, 2025, 12:55 PM

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did you get spare cables with your pc

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99% of the time you do

brazen basin Jan 18, 2025, 1:07 PM

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Still there

covert thorn Jan 18, 2025, 1:08 PM

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brazen basin Still there

???

brazen basin Jan 18, 2025, 1:09 PM

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Lost comms with you

covert thorn Jan 18, 2025, 1:09 PM

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Miles asked if you got any spare cables?

brazen basin Jan 18, 2025, 1:09 PM

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Can I talk with you rather than type pleSe

covert thorn Jan 18, 2025, 1:09 PM

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I'm at work I'm afraid, and I'm about to head onto a meeting so I won't be available

brazen basin Jan 18, 2025, 1:10 PM

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I got two 4x2 ends but both are 3x2 1x2 socket endings

hasty brambleBOT Jan 18, 2025, 1:10 PM

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cprgbglitch :tada: Congrats @brazen basin, you levelled up to 2! :tada:

covert thorn Jan 18, 2025, 1:10 PM

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I'm sure @bleak summit or that can assist, or if you contact Cyberpower on Monday, they'd be able to provide more assistance,

But you should have a bag of spare cables that came with the PC, and they just plug into the power supply, and then one into the graphics card

brazen basin Jan 18, 2025, 1:11 PM

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Dafr questio can I put a 3x2 and 1x2 socket into a 4x2 socket

#Order 645042