#Ethernet flashing orange and static green, won’t connect
18 messages · Page 1 of 1 (latest)
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:tada: Congrats @worthy tide, you levelled up to 1! :tada: 
how you are you connecting it to the router, are you using a powerline adaptor?
No I’m using the wired USB ones you plug into the pc and the router
where have you put the USB adaptor
in the USB port in the computer
It’s the only place where it can go into
It used to work before but now it doesn’t
why aren't you plugging the ethernet into the ethernet port
No I have
There isn’t one
is this a laptop or desktop?
Gaming PC
Never mind there is I was getting it mixed up
But yeah I plug them both into their Ethernet ports
On the router and the PC
Ok yeah so basically the Ethernet is connected to both the router and the PC however the Ethernet connection is showing up as an unidentified network