19 14900KF voltage problem?

[runic forge]

Hi I bought a pc in July of 2024 with a gigabyte motherboard 4090 i9 14900kf cost me 4 grand and it’s blue screening constantly it started 3 days after I bought it, I gave it some time in hopes it would fix itself but after fully reinstalling windows and updating BIOS it’s still blue screening constantly sometimes before I even have time to log in it crashes. Surely my warranty covers this right

[languid sequoia]

Thread Created!

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[eternal goblet]

what are the bluescreen errors

and what's with the title

[runic forge]

Mainly KMODE_EXCEPTION_NOTHANDLED , kernel something something

I’ve had so many blue screens sometimes it’s just loads of different ones

I have mini dumps of the crashes and it says BEdaisy

[blazing sierra]

To answer the elephant in the room, ULTIMATELY the warranty would cover it, but we can see if we can troubleshoot anything

[runic forge]

Nt

Those are the two mini dumps

BEdaisy and NT oh and riot vanguard was crashing my pc too

[blazing sierra]

If it's been crashing since July, why haven't you reached out before then?

And when you say you updated the BIOS, When did you update it? Because the whole microcode patches were later than July iirc

[languid sequoia]

Resetting CMOS

:one: Shut down your PC and unplug the power cord from the wall.
:two: Locate the CMOS battery (see the image below). On some motherboards, you may have to remove the graphics card in order to access it.
:three: Remove the CMOS battery from the motherboard by pressing down on the clip and pulling the battery out.
:four: Hold down the case power button for three seconds while your PC is unplugged.
:five: Install the CMOS battery back into the motherboard and plug the power cord back into the wall.
:six: Plug in and turn on your PC.

A video guide is also available below

CyberPowerPC UK 🔸 0333 323 7776 🔸 https://www.cyberpowersystem.co.uk

[runic forge]

Idk I just gave it some time hoping it would fix itself and I’m not a insane computer guy so didn’t rlly know what to do

[eternal goblet]

try this ^

leave it out for a few minutes

[runic forge]

I updated yesterday cause there was a issue with my pc not even reading my usb so had to reinstall windows then it was able to read my usb memory stick and then I updated bios

I’m not too comfortable with removing stuff from my pc in case of breaking something

[languid sequoia]

:tada: Congrats @runic forge, you levelled up to 1! :tada:

[runic forge]

Never built a or taken apart my oc other than ram before ahaha

[eternal goblet]

it's a little battery

[runic forge]

Pc*

[blazing sierra]

https://www.youtube.com/watch?v=bLLtyWYyqRE

[eternal goblet]

you just take a battery out and put it back in again 5 minutes later

very simple

easier than ram

[runic forge]

Took it out I’ll give it 5 mins

[eternal goblet]

https://tenor.com/view/cat-thumbs-up-cat-thumbs-up-meme-stock-image-gif-27117830

[runic forge]

Done that and still getting a blue screen

KMODE_EXCEPTION_NOT_HANDLED

[blazing sierra]

so you say you've reinstalled windows

how have you reinstalled it? via windows itself or USB

[runic forge]

The last blue screen error

[runic forge]

USB

[blazing sierra]

And after you've reinstalled Windows, when does the blue screens occur?

[runic forge]

Sometimes before I even log into the pc, when I play a game, noticed it happening on escape from tarkov. And today it happens when I was literally just watching twitch

I’ve noticed it happen when trying to update windows it just crashes on the update screen

[blazing sierra]

So, You've reinstalled windows, completely wiping the drives, yea?

[runic forge]

Yup

And reinstalled all the drives

And still happening

[eternal goblet]

what specs do you have

[blazing sierra]

funnily enough, I think this is down to anti-cheats being a parasite

BattleEye service

[runic forge]

it happens because of riot vanguard and BE but it also happens on windows installer 2

[eternal goblet]

can you get the list of specs from the invoice making sure to censor address and order number

[runic forge]

my dad bought it so i dont have the email lemme check with him tho if he can find it

[eternal goblet]

there's one specifically that i want to know about and that's what drive you have

do you know what drive you have

if so can you tell me the drive name

you can find it in task manager -> performance then select your boot drive

[runic forge]

WD_BLACK SN770 2TB

[languid sequoia]

:tada: Congrats @runic forge, you levelled up to 2! :tada:

[blazing sierra]

oh no

[eternal goblet]

ok well i think i know the issue...

[blazing sierra]

think we have found the issue

[runic forge]

LMAOOOOO

i love ur reactions ahaha

instant oh no

[blazing sierra]

yeah, WD drives, and windows version 24h2 don't like eachother

[runic forge]

ahhhhhhhhhhhh

so dont get wd black ssd?

[eternal goblet]

https://support-en.wd.com/app/answers/detailweb/a_id/31759/~/download%2C-install%2C-test-drive-and-update-firmware-using-western-digital

[blazing sierra]

just need to find the software link

^^^ download that

[eternal goblet]

update your drives firmware

[runic forge]

updated

[blazing sierra]

restart pc

[runic forge]

could this fix the problem?

ive restarted my pc

[eternal goblet]

find out

[blazing sierra]

see if it happens again

[runic forge]

alright ill let u know lol

[blazing sierra]

go gaming

[eternal goblet]

deku

[runic forge]

Crashed again

BEdaisy

Got out of a game of tarkov and insta crashed

[blazing sierra]

uninstall battleeye

and play a different game

and see if it crashes

[runic forge]

RIP tarkov just wiped :(((

Tbf it never happened when I played Poe

And it didn’t happen before when I played tarkov, it only happened recently after this recent update they did

[eternal goblet]

crashed or bluescreened?

[runic forge]

Blue screened

Happened twice as I was speaking to u

I’m gonna try a different game

See if it is just battle eye

I just got another one whilst closing tarkov down called PAGE_FAULT something lemme check dbug

[eternal goblet]

page_fault_in_nonpaged_area?

[eternal goblet]

can you send the file

[runic forge]

those are all the crashes today

i can play poe2 fine no crashes

before i played tarkov when i wiped i hadnt had crashes for like 2 months

i played other games fine 2 just tarkov so id say the crashes started again 2 days ago

[blazing sierra]

might be a sign to start playing bejeweled instead of all these shooty games

[runic forge]

i had them before tho when i had riot vanguard installed and after i deleted that the blue screens stopped until now

[languid sequoia]

:tada: Congrats @runic forge, you levelled up to 3! :tada:

[runic forge]

ahaha im too addicted to tarkov to ever stop playing

[blazing sierra]

this is your wake up call

[runic forge]

its rlly weird tho cause ive played tarkov before on this pc and didnt have an issue but this patch ive now been having blue screen issues

[blazing sierra]

chances are, if it's just happened from this patch, then you're probably part of a much larger group of people

all getting the issue

sounds like they've done a dodgy update

[runic forge]

whats the nt tho?

[blazing sierra]

iirc NT is a windows kernel for driver requests and memory management

[runic forge]

could that be linked to the battle eye issue

im just very confused why i was getting a blue screen and then getting a run of them like 2 - 3 consecutive ones

like not even a chance to even try a game just loaded up pc and it would blue screen

[eternal goblet]

the dump files are all driver related or related to accessing freed memory

it's probably a game bug

[runic forge]

well hopefully they fix it soon

like u say i might be part of a wider audience getting this issue

[eternal goblet]

reinstall the games

[runic forge]

reinstalling now, i did reinstall yesterday and issue was still happening

do u think i should call up cyberpower about it like maybe a problem with my hardware or do u think it is defo game related and they just did a dodgy update

cause ik with the 19 14900kf there was riot vanguard problems and blue screens reported back in the day, may of got a dodgy cpu?

[blazing sierra]

The chances of it being hardware related is low.

[eternal goblet]

it's highly unlikely but if you have a few hours you can watch your pc do a memory test

[languid sequoia]

MemTest86 Memory Testing

:one: Download MemTest86 using the link below.
:two: Open the zip file you downloaded and run ImageUSB
:three: Click 'Extract', choose a File Location then click 'Extract' again.
:four: Run ImageUSB from the File Explorer windows which just opened and select your USB stick from the list.
:five: Click the Write button, ensuring that any files on your USB stick that you would like to keep are backed up.
:six: Shut down the PC you are going to be testing, insert the USB stick and press the following key while your PC is turning on, depending on your motherboard:
ASUS/ROG: F8
Aorus/Gigabyte: F12
MSI/ASRock/Cyberpower: F11
Then select your USB Drive from the list and press Enter.
:seven: Wait for the 10 second timer to finish and the test will begin.
:exclamation: If MemTest86 picks up an error, or the test has finished (It will stop automatically), let us know.

After making a MemTest86 USB, you will notice that your USB will have much less capacity. To fix this, reopen the ImageUSB tool, select Reformat USB drive under Step 2, then click Write again.

CyberPowerPC UK 🔸 0333 323 7776 🔸 https://www.cyberpowersystem.co.uk

[runic forge]

i can do a memory test

ill get back to u once its done

[eternal goblet]

https://tenor.com/view/cat-thumbs-up-cat-thumbs-up-meme-stock-image-gif-27117830

[runic forge]

This the right thing?

[eternal goblet]

yes

[runic forge]

Aight time to go watch squid game lmao

Thank you for ur help btw guys appreciate u taking time out ur day to do this

[blazing sierra]

just remember the invoice of £5.99 diagnosis with £10.99 per ongoing minute

[eternal goblet]

https://tenor.com/view/boomshakalaka-gif-25687559

[blazing sierra]

the £10.99 per minute is split evenly between @eternal goblet and I

[eternal goblet]

https://cdn.discordapp.com/attachments/1259963407910830120/1302709933124358164/ezgif.com-crop.gif

[runic forge]

Lmaoooo I read the top one and thought u was being serious ahaha

I was like fuck I’m broke ahaha

Just for reassurance cause I’m an over thinker when it comes to my pc, u don’t think I need to be calling up cyber power tomorrow and asking for like a replacement cpu or replacement anything?

[blazing sierra]

£5.99 inital diagnosis, and the current bill of £1109.99 is due so far

[runic forge]

[blazing sierra]

We'll see how the troubleshooting goes, but there is always cyberpower available if you wanted more direct advice

[runic forge]

Hopefully this troubleshooting gives u an idea then

Do I need to be the buyer of the pc to be able to organise a send back of the pc or replacement?

[blazing sierra]

I do think it would have to be the buyer of the PC, for GDPR

[runic forge]

Ok that’s fine if they need to have the pc back for further troubleshooting or replacement then that can be sorted no problem, but let’s hope that’s not the case and we can fix it at home :)

[eternal goblet]

do you need a replacement cpu?

[runic forge]

Idk i don’t know what the problem is

[eternal goblet]

the games

[runic forge]

Idk if it’s the cpu or what

Would another cpu fix the issue?

[eternal goblet]

probably not no

[runic forge]

There’s so many articles on the 13th gen and 14th gen cpus having problems

[eternal goblet]

you updated bios multiple times

[runic forge]

Only once

[eternal goblet]

there have been microcode fixes

when

[runic forge]

Didn’t know how to until yesterday

So updated yesterday

[eternal goblet]

ok then it's likely you have the fix to the 14th gen issues

so the cpu isn't a problem

[blazing sierra]

The whole 13th and 14th gen issues were fixed in the micro code patches

[eternal goblet]

i really think this is a software issue

based on the fact it happens... when you open particular software

[runic forge]

U think u guys might be able to help me fix?

[eternal goblet]

is the memtest done

[languid sequoia]

:tada: Congrats @runic forge, you levelled up to 4! :tada:

[runic forge]

Don’t know how long left but that’s what it’s done so far

This screen is a different language to me ahahaha ( as in too technical)

Also I changed a couple settings in bios after the bios update but before I updated the firmware so idk if this is a issue but I changed the extreme to performance and put on XMP 1 which is what my IT tech friend said to do could this have any problems

This was when I was trying to underclock my cpu but apparently I can’t underclock in my bios as thought it may of been a voltage problem

[eternal goblet]

did you check to see if it was a cpu voltage issue

[blazing sierra]

https://tenor.com/view/o-no-oh-no-no-no-no-no-gif-13088304234842611561

[eternal goblet]

or were you mindlessly doing things

[runic forge]

Don’t know how to check voltage issues

And this was just something my friend was telling me to do who works in IT

BSOD were happening before this tho

And after

[languid sequoia]

HWiNFO

Download either the Installer or Portable version
For temperatures, run in Sensor Only mode.

CyberPowerPC UK 🔸 0333 323 7776 🔸 https://www.cyberpowersystem.co.uk

[eternal goblet]

do this when the memtest is done

it SHOWS you the voltages and what your system's doing rather than guessing what it's doing

[runic forge]

Alright I’ll do that after thanks

[runic forge]

Nearly done

No problems so far I assume

Done

Idk what u wanna see so I just took a picture of everything lmao

@eternal goblet

[eternal goblet]

you clicked the wrong option when you opened hwinfo

you need to click sensor status

[runic forge]

Oh ok I’ll do that

sensor only?

@eternal goblet look normal?

[runic forge]

didnt even get to load the game up and got a nt crash

KERNEL_MODE somthing somthing

[runic forge]

@blazing sierra if i go to windows 10 will that chnage warrenty

sounds stupid but just a question

[blazing sierra]

it wouldn't no

but windows 10 is meh

and is no longer supported after next year

[runic forge]

ah okay, idk i think im just gonna have to phone cyberpower tomorrow and just ask for there help im getting so many errors. my pc is laggy af, sometimes doesnt even let me type in the windows search bar, it lags super hard when i put my pin in and sign into my desktop

like its giga fucked idk

i have invoice and order number so should be fine

[unreal palm]

I play tarkov on a older PC than PKY and ive no crashing

[blazing sierra]

Is it a 13th or 14th gen Intel?

[unreal palm]

My PC is neither , i jnow a few streamers on both 13/14th gen with no issues , has be tried reinstalling battleye?

[runic forge]

I don’t have Battleeye installed the software itself it’s auto integrated into tarkov u don’t need a standalone download of batteye

[runic forge]

I didn’t have issues with tarkov until this patch

Never ever blue screened on tarkov

Until now

[eternal goblet]

i thought u said july

[tough juniper]

BEdaisy is some kind of battleye error. Another member here was having the same issues and I couldn't help them figure it out

[unreal palm]

Verifty game files using the battlestate launcher

and uninstall battleeye and launch the game it should install and update battleeye again

in your Tarkov Directory theres a battlEye folder with an uninstall bat file

[runic forge]

yh july i got it not 3 months ago

[runic forge]

so i seemed to of fixed the issue

[languid sequoia]

:tada: Congrats @runic forge, you levelled up to 5! :tada:

[runic forge]

buuuuuuut

ive had to turn off turbo boost technology which is a 30-40% performance loss

so gg i need to get a replacement

[blazing sierra]

Not necessarily, but there is definitely something that needs sorted.

[languid sequoia]

Customer Support

:telephone: [phone]
:e_mail: [email protected]
:clock3: Monday - Friday, 9:00am - 5:30pm - closed 1st January

Please ensure to include as much information about your query as possible, and ensure to include your order number if you require after-sales support.

CyberPowerPC UK 🔸 0333 323 7776 🔸 https://www.cyberpowersystem.co.uk

[blazing sierra]

They'll be able to provide further support

[runic forge]

yh ill give em a ring tomorrow glad i got the issue sorted for now just gotta play games with frame drops rip

[eternal goblet]

shoulda gone amd!

[runic forge]

in thr furture i will be