Problems with my CyberPower pc please help lol | CyberPowerPC UK | Page 1

lofty pantherBOT Dec 20, 2024, 1:51 PM

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brittle oyster Dec 20, 2024, 1:53 PM

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The audio crackling tends to sometimes happen while watching youtube or playing a game then the audio just completely cuts

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Or it can even happen just on the home screen

lofty pantherBOT Dec 20, 2024, 1:59 PM

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cprgbglitch :tada: Congrats @brittle oyster, you levelled up to 1! :tada:

golden dune Dec 20, 2024, 2:56 PM

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Have you tried updating the audio drivers for your motherboard?

What headset/speakers are you using?

Is the connection? USB or Audio Jack ?

brittle oyster Dec 20, 2024, 3:57 PM

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golden dune Have you tried updating the audio drivers for your motherboard? What headset/s...

how do i update my motherboards audio drivers?

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@golden dune

golden dune Dec 20, 2024, 4:00 PM

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brittle oyster how do i update my motherboards audio drivers?

Can you send me your order speed which lists the PC parts used in your PC ?

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Can you also check the above questions?

brittle oyster Dec 20, 2024, 4:02 PM

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ive figured it out

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Im using the hyper X cloud 2 headphones

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with razer spatial sound added

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Sorround sound i mean'

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golden dune Dec 20, 2024, 4:03 PM

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is the Crackle still happening?

brittle oyster Dec 20, 2024, 4:04 PM

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just doing it now

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do you know anything about the other issue aswell

brittle oyster Dec 20, 2024, 4:05 PM

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brittle oyster

im assuming it installed cause it vanished

golden dune Dec 20, 2024, 4:06 PM

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Whats the other issue you're experiencing?

brittle oyster Dec 20, 2024, 4:07 PM

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Ok so first of all when I boot up my pc once I get to the home screen it just constantly shows the windows standard wallpaper instead of my wallpaper engine one which bear in mind I can hear the sound from the wallpaper but not see the wallpaper itself the only way it fixes itself that I have found so far is to press ctrl+windowskey+shift+B sometimes I need to do that 2 times.

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pasted from above

golden dune Dec 20, 2024, 4:10 PM

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What wallpaper engine are you currently using ?

brittle oyster Dec 20, 2024, 4:11 PM

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thats what it says on task manager

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is it cause its not 64 bit

lofty pantherBOT Dec 20, 2024, 4:13 PM

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cprgbglitch :tada: Congrats @brittle oyster, you levelled up to 2! :tada:

brittle oyster Dec 20, 2024, 4:13 PM

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my operating system is 64 bit based

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@golden dune

golden dune Dec 20, 2024, 4:15 PM

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is this something you have installed when you got the PC?

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is this wallpaper engine from STEAM?

brittle oyster Dec 20, 2024, 4:17 PM

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yes

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it is

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its from steam

golden dune Dec 20, 2024, 4:20 PM

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https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB

Steam Support :: Verify Integrity of Game Files

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https://help.wallpaperengine.io/en/noshow/nowallpaper.html#wallpapers-not-visible

Wallpapers not visible | Wallpaper Engine - Troubleshooting & FAQ

This websites covers frequent Wallpaper Engine-related questions and issues

brittle oyster Dec 20, 2024, 4:26 PM

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golden dune https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB

ok i did all this im gonna test the audio and wallpaper thing now

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to see

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if anything

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fixed

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the wallpaper issue is still not fixed

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i just see this

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but i can hear my wallpaper from wallpaper engine

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in the back

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but when I press ctrl+windowskey+shift+B it goes back to normal

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sometimes it takes 2 tries

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@golden dune

golden dune Dec 20, 2024, 4:31 PM

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ctrl+windowskey+shift+B resets the GPU Drivers on the PC , what card do you have?

I'm not 100% with you that "you can hear my wallpaper from the wallpaper engine"

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I'm not used the app wallpaper engine before so its new to me

brittle oyster Dec 20, 2024, 4:31 PM

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i have a 3060

brittle oyster Dec 20, 2024, 4:32 PM

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golden dune ctrl+windowskey+shift+B resets the GPU Drivers on the PC , what card do you hav...

like my wallpaper from wallpaper engine has music and like moves and stuff

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but i can only hear the music and not see it until i do

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ctrl+windowskey+shift+B

golden dune Dec 20, 2024, 4:32 PM

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Now your talking , so your wallpaper is animiated and you should hear sound with it but you don't?

brittle oyster Dec 20, 2024, 4:33 PM

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i do hear the sound with it

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but i dont see the wallpaper

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yes its animated

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i dont see the wallpaper when i boot up my pc

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until i do

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ctrl+windowskey+shift+B

golden dune Dec 20, 2024, 4:33 PM

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is the screen black when the audio is playing?

brittle oyster Dec 20, 2024, 4:34 PM

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no the screen is just a windows 11 wallapaper

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like one of the default ones

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its like this

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golden dune Dec 20, 2024, 4:35 PM

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What version of Nvidida Drivers are you using?

brittle oyster Dec 20, 2024, 4:36 PM

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golden dune Dec 20, 2024, 4:37 PM

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I'm researching this issue

brittle oyster Dec 20, 2024, 4:37 PM

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alright thank you for ur assistance

golden dune Dec 20, 2024, 4:38 PM

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Do you have any Antivirus on the PC?

brittle oyster Dec 20, 2024, 4:38 PM

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avast

lofty pantherBOT Dec 20, 2024, 4:38 PM

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cprgbglitch :tada: Congrats @brittle oyster, you levelled up to 3! :tada:

brittle oyster Dec 20, 2024, 4:38 PM

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i have allowed it through the

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firewall

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already

golden dune Dec 20, 2024, 4:39 PM

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Its not the firewall , you want to add it to exclude any Antivirus Scans

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Wallpapers not visible
If some or all of your wallpapers do not show up, it's often caused by an antivirus application blocking Wallpaper Engine by mistake. If you are using an antivirus application, please make sure to configure it so that it ignores the wallpaper_engine installation directory and all important Wallpaper Engine executables:

wallpaper_engine/wallpaper32.exe
wallpaper_engine/wallpaper64.exe
wallpaper_engine/launcher.exe
wallpaper_engine/bin/webwallpaper32.exe
wallpaper_engine/bin/ui32.exe
TIP

If you have an anti-virus application installed (except Windows Defender), it's very likely that this is the cause of your problems. Take some time to investigate this further if your first attempts do not fix this issue.

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Can you confirm you're running windows 11?

brittle oyster Dec 20, 2024, 4:41 PM

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yes

golden dune Dec 20, 2024, 4:46 PM

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Can you add the above to the AV ignore Antivirus while i google ?

brittle oyster Dec 20, 2024, 4:49 PM

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yes

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how do i whitelist it for the smart scan

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i dont see an option

golden dune Dec 20, 2024, 4:51 PM

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https://support.avast.com/en-gb/article/antivirus-scan-exclusions/#pc

Exclude certain files or websites from scanning in Avast Antivirus ...

Learn how to exclude items from scanning in Avast Antivirus.

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The whole Wallpaper Engine Folder Please

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Not sure if this is revelant to the problem

https://steamcommunity.com/app/431960/discussions/2/4702412991285452819/

Windows 11 24H2 - Wallpaper Engine not visible :: Wallpaper Engine ...

If you are using the latest version of Windows 11 (24H2) and you have configured your desktop icons to be invisible, Wallpaper Engine will be invisible as well. You can fix this problem by turning on your desktop icons in the Windows settings (right-click on the desktop, then select "View" and then enable the "Show desktop icons" option). Micros...

brittle oyster Dec 20, 2024, 4:55 PM

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done

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i need to restart my pc to see if it worked

golden dune Dec 20, 2024, 4:56 PM

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Give the PC a reboot and doulbe check none of the files have been deleted by running a verifty again

brittle oyster Dec 20, 2024, 5:00 PM

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still not fixed

lunar lake Dec 20, 2024, 5:01 PM

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brittle oyster i just see this

wow all of this so u can set ur wallpaper to pringles

brittle oyster Dec 20, 2024, 5:01 PM

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h_laugh

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bro this shits a struggle

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its gonna be the death of me bro little issues like this get on my nerves

golden dune Dec 20, 2024, 5:05 PM

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Did you verifty your files?

brittle oyster Dec 20, 2024, 5:05 PM

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yes

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after i restarted

golden dune Dec 20, 2024, 5:05 PM

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https://help.wallpaperengine.io/en/debug/reset.html#fully-uninstalling-wallpaper-engine

Fully Resetting Wallpaper Engine | Wallpaper Engine - Troubleshooti...

This websites covers frequent Wallpaper Engine-related questions and issues

brittle oyster Dec 20, 2024, 5:05 PM

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i verified

golden dune Dec 20, 2024, 5:05 PM

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I'm clutching at straws here

brittle oyster Dec 20, 2024, 5:07 PM

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doing this

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now

golden dune Dec 20, 2024, 5:08 PM

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^^

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is this a new CPUK PC?

lunar lake Dec 20, 2024, 5:20 PM

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wallpaper engine great until it hogs gpu util

brittle oyster Dec 20, 2024, 5:43 PM

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golden dune is this a new CPUK PC?

wym

golden dune Dec 20, 2024, 5:44 PM

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brittle oyster wym

is this happening on a new CyberpowerPC?

brittle oyster Dec 20, 2024, 5:44 PM

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yeah well newish I got it near last christmas

golden dune Dec 20, 2024, 5:44 PM

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how long has this been happening ?

brittle oyster Dec 20, 2024, 5:45 PM

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id say a week now

lament swift Dec 20, 2024, 6:35 PM

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Maybe have wallpaper engine as high priority start up

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If you haven't already

brittle oyster Dec 20, 2024, 6:56 PM

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managed to fix both issues now

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thanks all yall for the constant support

brittle oyster Dec 20, 2024, 6:56 PM

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lament swift Maybe have wallpaper engine as high priority start up

this was all it took

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thanks @golden dune btw

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for stillt rying

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trying

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and helping me fix the audio issue too

lament swift Dec 20, 2024, 6:57 PM

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brittle oyster this was all it took

No worries, I used to use wallpaper engine myself and that's what I had to do too so thought it'd be that

brittle oyster Dec 20, 2024, 6:57 PM

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lament swift No worries, I used to use wallpaper engine myself and that's what I had to do to...

your a life saver bro have a nice night

#Problems with my CyberPower pc please help lol