#Pc keeps randomly freezing
1 messages · Page 2 of 1
I hope support can help you. I wish I had better advice.
It’s all good there’s only so much you can do or know
I appreciate everything tried so far from people that actually wanted to help too
I'm a computer noob, I only know what I've picked up from this server & computer nerd friends.
i do want to try one more thing
Yeah sure gimme a sec
Same 😂😂 what I used to use was so basic
Yeah for sure! I appreciate that it is frustrating. I sent mine back 3 times in the span of 2 weeks, but CP will be commited to sorting it out. They were great on the phone to me.
Yeah I can imagine just the thoguht of sending it back once is horrible 😂😂
But yeah literally is just frustrating
That’s all
Just remember to take a breather every so often. I don't make promises but the official support were great with me. I'm sure they will help in whatever way they can.
😂😂 yeah I’ll try thanks 🙏🏽
yeah that looks fine
Something semi intensive. Idk what you own but not anything basic. I'd personally recommend the FF16 demo, that game is a bit demanding.
Others might have a different opinion.
Try Delta Force
Ok I’ll try that
Do you know what’s even more annoying it lets me play for a bit and see just how amazing stuff looks then it’s like yeah nah
😭😭
when the game first loads you'll need to give it a few minutes to compile the shaders
Yeah like with cod
The graphics are incredible though like how sharp everything looks
Yeah everyone’s said that even when I was going through what I wanted before it was all recommended and people were saying that it was a good spec
It’s like the second best graphics card out no?
the only gpu that beats yours is the 4090.
:tada: Congrats @nova wyvern, you levelled up to 8! :tada: 
Yup that’s what I thoguht
ain't no way you still haven't fixed it
I know ark isn’t highly optimised and does probably run like ass everyone says it but there’s no reason this shouldn’t be able to with the way I see people playing on worse pcs
I went to sleep at midnight
Where are you downloading ARK from ?
Steam
have you tried vertifty steam files?
Erm no?
Steam Libary - Find ARK - Right Click - Properties - Installed Files
Verifty this games files are installed correctly
ok try delta force and see how it goes
yeah i will so far its fine
it was running completely fine for like 15-20 mins so idk must just be that game or summin
So Delta Force Ran fine ?
Ok do you have any other friends who you play ark with that have a nivida card that can tel lyou what driver version they are using
Open the Nvidida App , it be be on 566.36 as thats whati sent you
Theere Nvidia app might be different
yeah its 566.36
Lets try an older driver release
ok how do i do that
:one: Download the driver for your GPU from the manufacturer's website using the links below, but don't install them yet.
:two: Download the latest version of DDU by clicking the button below, clicking on the top post which is called "Display Driver Uninstaller (DDU) VXX.X.X.X Released", and clicking the link to *** Download DDU "Installer" *** in that post.
:three: Open the program you just downloaded, and install DDU.
:four: Disconnect from the Internet by unplugging your Ethernet cable or turning off Wi-Fi in the bottom-right corner. This will prevent Windows Update from automatically re-downloading the GPU drivers after rebooting, as we are going to install the driver ourselves.
:five: Open the Start Menu, click the power icon then hold Shift on your keyboard and click Restart. Once your PC has restarted, select Troubleshoot > Advanced options > Startup Settings > Restart, and press 4 to load into safe mode.
:six: Launch DDU, using the icon on your desktop.
:seven: On the right side, select the type as GPU, and the brand as the manufacturer of your GPU. Then, click 'Clean and Restart'.
:eight: Once you have loaded back into Windows, install the GPU drivers you downloaded earlier. Once they have installed and you have rebooted your PC if required, you can reconnect your Internet connection, and your GPU drivers have been fully reinstalled.
so just click your link and follow the instructions?
Yes Then when you Install the drivers as below open the Nividia app and the version should show 556.03
ok two secs
ok so i clicked the link and thats downloaded do i need to click it?
instructions threw me off abit thats all
erm i downloaded that
open it
yea extract
done
now folow the above
thats interesting
these
open the 566.03 programme?
cuz when i click the ddu one it just keeps saying extract
you need to uninstall the old drivers first
how though when nothings coming up
looks like it was already installed before i even got the pc
found it it was in that old file i showed you
try add remove programs and see if nvidia is in there to remove it
Close it
Ok done that
Do you have the older drivers downloaded ?
Open the Start Menu, click the power icon then hold Shift on your keyboard and click Restart. Once your PC has restarted, select Troubleshoot > Advanced options > Startup Settings > Restart, and press 4 to load into safe mode.
do that now before i touch anything else?
Yes , boot into safe mode then use your discord on your phone to communicate
Ok let me know when your in safe mode
Send Photo ?
Me neither
just reboot back into windows and find out what driver version your friends are using
So just shutdown and load back up
yes
i am tryna get a reply from someone btw about what version theyre on
ok
got a guy thats going to look when hes home for me if i cant find anyone else but hes playing on a 4060 Ti completely fine
Will be interesting what Version hes running
What graphics card have I got? 4080 super
ya
not really
Ok p
Just wanted to check
Since it’s this game specifically seems like
Also says unable to load optimal values at the top dunno if that means anything
honestly i think the best course of action is waiting for a response from CPUK
Yeah I know it is just tryna do something whilst I sit here and wait
Well one of them has the exact same version
On that pc 😂😂
Ok , best asking CPUK for advise and ask them if they can fault find
Did you try reseating the GPU?
no that was the only one thing that i didnt try
the thing is that video shows a different gpu dosnt it?
the version number is the same but how it applies to the system will be different
idk but hes playing on a 4060 completely fine with his graphics setting up better than mine 😂
you mean fps or the crashes?
probably not fps i doubt but it runs smooth and dosnt crash
is that something that could cause it?
like would putting a cap on fps help
if your fps is fine then i dont imagine there's any issues there
yeah my fps is like 120 and when it lets me play its completely smooth and looks great even with low graphics settings
What button is it for bios settings again?
It'll be like delete or F12 or something when on the boot screen. Depending on your specs. Don't touch anything in there unless you're sure you know what you're doing though.
Ok they replied
Now I’ve just done the whole crashed thingy whilst I do this hour test on cpu and there’s things in the crash dump
Now I’ve analysed
But it won’t let me ss them to send to them on a email
Jacob will help you out definitely, he helped me out a ton.
From the occt?
Nah from the who crashed page they wanted me to check
I can’t ss on my pc for some reason
Ah yeah should be able to
put a copy here so we can read it
Trying but discord don’t wanna load up whilst this test is going on apparently
I’ll use the Webb app
If your using OCCT it won't as OCCT will be maxing everything
Yeah they told me to run a hour long test on all 3 things
Standard normally , Where i got my PC from 5 years ago they did Stress testing for 24 hours
Jeez that’s crazy and this dosnt harm any of the parts then?
No , it testing the PC to the max , normal usage of the PC wouldn't even hit 100% usage
Keep an eye on it
Ah ok
while its stress testing
I am is there anything in particular I’m looking out for?
if it Freezes while your going a certain test etc you will of found the culprit
yes the 2nd one is normally related to a RAM/Memory problem
Yeah
Ok that’s just what they were saying that’s all
1230 chats
Glad you’re keeping count 👌
I'm going to take a punt and guess and say the memory test fails
Possibly
Well we did the cpu last night but that wasn’t a long test
So what would they do if the memory test fails? And why would that’s cause a crash
Sorry just tryna understand computers a bit more
A PC is constantly writing data to the RAM , if the ram is faulty then it will cause a crash or Blue Screen of Dealth
Ahhh ok
if the memory test fails CPUK will probably send out new RAM to you
But would it do that on just one certain game
Could be anything , but atleast CPUK are aware and are helping you fix the problem
While your're doing the CPU tests theres no need for the heating on anyways
😭😭😭 no you’re right there’s not and yeah true
Won’t be able to get a response till tommorow now thoguh cuz they shut at like 5.30 don’t they?
You could call
Yeah problems is you can’t send screenshots they want through a phone call
From what I've seen calling is easiest way to get a resolution from cpuk and you can tell them to refer here and the emails
100% can confirm calling is the way to go. Call them and ask for Jacob directly who was dealing with your email.
Yeah I mean it’s going to be 2 and half 3 hrs now anyways so
Going to be a problem over the weekend
Call tomorrow. Maybe they can arrange a Monday pick up to then work on it just after Christmas and get it back for new years
Yeah maybe I just hope it’s something wrong with something simple that they can just send out to replace
It’s a bit bad really all this not a good look on the company but at least they’re tryna help now I suppose
Put it this way so far I wouldn’t recommend them even to someone I hate
I've had worse issues with the company you were comparing price with. Things are out of their control. If it passes all the tests it gets sent out. They're not gonna test it for a week in all different games for the chance something comes up no company will. Please stop going on about how this looks and such as that doesn't help anything. Things happen
I have right to my own opinion
And that’s my opinion so far
You’re obviously going to stick up for them as you work for the company and have a perfectly fine working computer from them
Work for the company?
None of us here work for them unless our Discord rank is staff with a verified tick. Like Liam who talks in general.
you obviously have no idea how pc companies and hardware works, its not their fault as their testing faciliities are fine
My PC had a problem when I first got it, it was fine, couple months later constant crashes they replaced the GPU free of charge from warranty and all fixed and been fine since
So I recommend them as a PC part dying really isn't their fault at all
And no I dont work for them
so every single company has this risk, try another company and it sjust as likely to happen, if not more
theyed never hire a tottenham fan
;-; You right you right
Again you’re obviously going to say that
say what?
ima let you in on something, my current pc isnt even CPUK, id reccomend them over who i went with
You really think we'd go out of our way to defend a comany we don't trust? 
I don't know how many times someone has told you this, but none of us, not even "active helpers" are employees or anything
We don't get some secret incentives
Still a helper in the companies discord
Not really. Most of us here that help and such have seen how the UK custom PC market works and cpuk acts no worse than anyone else. I've had other companies send me a pc with the wrong parts and led strips? Put em in yourself so cpuk excel here in customer service
as they know pcs
Because we taking time out of our day to help people with their issues and helping them pick what parts are best for their budget
the helpers get it automatically by the COMMUNITY using the /thanks command
Yeah which you know I appreciate YOU especially for the help with that
and the company are great
Here comes of course you would say that
Yeah and it might be but my experience with it arnt great before and after purchasing so far so that’s my opinion
I’m allowed a opinion
A helper on a companies discord, that the community decides who becomes a helper.
I wish I got paid for this,
mudkip if you think this is bad
We're not saying you're not allowed an opinion but judging a company for an issue out of their control is very harsh
you should feel sorry for me in voicemod
If they said okay we're not fixing it ur on ur own then that's when to judge and take action and that would never happen
Never said that
Yes just press the screenshot button bruh
I think there is an icon in the right corner with a camera that also screenshots? It does something so you can send the tests. I'm actually at my job so I can't check for sure.
Yes hit the camera button top right and save
87.9 has been the whole time
clearly not an 14th gen intel
mine maxes at 70 muddy
9800x3d
Amd ryzen 7
Yeah I believe 9800x3d you went with
😂
So the ram dosnt get as hot and stuff then
No , but I hope something causes it to crash while its being stress tested
My ram temps usually seem to be the lowest
Erm
Then the coolant for corsair
Mine dosnt have a temp anymore apparently ??
On the Occt test?
Yeah
is memtest better for testing memory than OCCT?
It was like 47 or summin now just says 0
Idk they just told me to use this for all 3
Could be a ram issue?
:tada: Congrats @frank halo, you levelled up to 14! :tada: 
For one hour
What ram brand do you have?
I would say check icue... but I don't want to mess up the test
Hes got 32GB (2x16GB) DDR5/6000mhz Corsair Vengeance RGB Memory [+21]
corsair is most likely to fial out of all brands iirc
It’s still showing percent and stuff
It’s just the temp has gone
Do I keep doing the test? Cuz I think they wanted the temps more than anything
It's weird it's not displaying it, but keep doing the test, it's mostly to see if it crashes.
Ok 👍
Maybe use something like HWINFO to see if that displays the temps
Download either the Installer or Portable version
For temperatures, run in Sensor Only mode.
Icue if you have it downloaded could be fucking with it
icue is that playground bully
It would make sense
I had to remove hwinfo because icue kept making a disconnecting sound when I had it open. Then would tell me my fans are running at 40k rpm and then grandually go back down. Ever since I removed it, it stopped doing that. That god dang app man
40k rpm is impressive
😭
Boeing 747?
40k 😭😭
Might want to disclose that RPM to the CAA
Might cause distribution to the flight paths
Must be!
The funny thing was and what made me know icue was fucking with me was the fans never got louder at all, and stayed the same in hwinfo
i hate icue!!
😂😂😂
Think I’ve seen that somewhere before
Temps just came back on 😂😂
And off again
they're just shy
Can I pm you rq?
sure
Still no crash?
it was so bad he took out the power for his region
so no cell towers are operating
so he can't communicate
But the stress testing not crashing anything is a good sign
ur gonna end up jinxing it
😂😂 again
lol i was wondering if Memtest is better than OCCT for testing the memory
there is a memtest tag
:one: Download MemTest86 using the link below.
:two: Open the zip file you downloaded and run ImageUSB
:three: Click 'Extract', choose a File Location then click 'Extract' again.
:four: Run ImageUSB from the File Explorer windows which just opened and select your USB stick from the list.
:five: Click the Write button, ensuring that any files on your USB stick that you would like to keep are backed up.
:six: Shut down the PC you are going to be testing, insert the USB stick and press the following key while your PC is turning on, depending on your motherboard:
ASUS/ROG: F8
Aorus/Gigabyte: F12
MSI/ASRock/Cyberpower: F11
Then select your USB Drive from the list and press Enter.
:seven: Wait for the 10 second timer to finish and the test will begin.
:exclamation: If MemTest86 picks up an error, or the test has finished (It will stop automatically), let us know.
After making a MemTest86 USB, you will notice that your USB will have much less capacity. To fix this, reopen the ImageUSB tool, select Reformat USB drive under Step 2, then click Write again.
@hoary knoll Run that aswell
now?
at this rate ur gonna go through every tag
i did the second test im just tryna run the game after doing something rq
fr 😂😂
What have you changed ?
pretty good how you guys got that setup
@austere gull incase you missed the message
xmp/expo was disabled
and you say CPUK do checks lol ?
and its working so far
and disabled MCR
he set the ram to 3.2khz
yes
just incase it was too fast
i personally have my ram at a speed i can count on my fingers
so it doesnt outrun me
real risk
So that should be fine now?
What board do you have?
:tada: Congrats @nova wyvern, you levelled up to 9! :tada: 
its msi b650 gaming plus wifi iirc
?
remember: direct any questions and queries to mudkip
Theres quite a few bios updates for bens board that say RAM/memory improvements
😂😂😂 definitely not posh
but for now im sorted i guess
but i should probably let them know what ive done
yes this is outrageous
6000mhz is the sweetspot for AM5
You can update bios through msi center?
denzel did and hasnt been the same since
Easier just to put the BIOS update on a USB Stick and flash it through M-Flash
For sure. I was generally curious honestly, I'm still learning as well
yeah not fixed but its a solution to use my £2500 pc that wasnt working for now
Look at the above link , plently of improvements
I would after holidays get it sorted if satisfied with it for now
Yah I will thanks for the people who did try everything to help though
Every 4 hours recommended to clean off any viruses
are you going to go back to Jacob and say if i disable XMP profile my system remains stable?
?
Yeah I just sent them a email basically saying what I’ve done for now
Faulty Board or the board needs a BIOS Update
Was adding to the gif
i use anti bacterial spray on my computer components every 2 hours
keep them computer viruses at bay
ohhh haha
fun fact, this will work if it was mineral oil
you can fully submerge a PC with mineral oil and it'll work just fine
its how people make PCs like this
Does it work the same way with coca cola
test it
@hoary knoll did cpuk come back to you?
yeah
What did they advise about getting the ram running at the correct speed ?
they didnt advise anything really i sent them everything they asked for told them what i thinks up and asked me to fill out a form to request to send back the dodgey rams and get the new ones i want
basically so waiting for a response from that
was hoping to get it all sorted today to get on the weekend since they dont work then for some reason
They may dispatch the ram today , if when you get the new ram sticks and re-enable XMP and its still crashing i suspect something else may be causing the crash , ie the motherboard
There's a few BIOS updates for your board that mention memory improvements , might be worth asking CPUK if they can preform the update for you
ok yeah ill just have to see then i guess once i get the new RAM but hopefully gets dispatched but yeah idk i just think its funny i take out the one stick and its completely fine
alot of people said corsair is shit and has a lot of problems though
so 1 stick runs fine @ 6000mhz?
icue is shit
how do i check the speeds again?
corsair products are decent until they try and fiddle with software
idk if its even on 6000mhz
Task Manager - Perforance Tab - Memory speeds
but ive been playing completely fine with one stick so far so must of been that other one
wtf 3300mhz
my pc is like 5 years old
nah im still on 4600 rn
I ocked them slighly
If you take 1 stick out and re-enable XMP does it crash?
erm im not too sure i havnt tried that yet
Might be worth giving it a go
yeah i could i just dont want to re mess anything up rn
how do they usually go about doing swaps with stuff?
I not sure but it may be a door swap
cuz i got told they send the new stuff and pickup the old stuff at the same time
yeah
thats what i got told that they usually do
Door swap.
It just happened with another members GPU. They take the old one, hand you the new one.
ah thats pretty cool then
saves waiting around and not being able to use your pc for ages
just seemed like a good sign that with one stick of RAM in and the other out it runs everything completely fine now
dosnt seem like too complex of a fix
well at least we've reached a diagnosis and you'll be able to play soon
do you have a date for the door swap
I hope it fixes it for you , don't forget to re-enable XMP when you get the replacement RAM
nah they havnt actually agreed to it yet just asked me to fill out the application earlier
was just tryna push to get it sorted before christmas
yeah i will do thanks and me too haha appreciate the help
from before
well hopefully it is, would be nice
Yeah exactly
Ram and xmp is a common issue with pcs. Can run fine in stress tests but once up and running can eventually cause issues. I've seen it happen several times. Was unforseen
Yeah which is fair since it’s only the only game
Can I play two games at once or will that fry my pc
why do u want to play two games at once
Ok cheers was just curious
can it run three though
fuck knows idc about three only got tow monitors
split window
?
doesn't the grinch like being bad
this is general chat now
probably more active
my bad
thats crazy
Sorted Ben?
probably not
Dunno havnt heard anything else from them
hope they sort it ASAP
got a d2d tommorow apparently dont really know how that works ngl
hope they tell me when
You take out the faulty part, hand it to DPD, DPD will give you the new part.
well yeah i gathered that much
What are you unsure about?
because they were talking about make sure its packaged well this and that was just dumb shit basically
so theyll give me a 1 hr time slot?
Uh, I guess you do gotta box it up then? I'm not sure. I only ever sent back my PC.
Yeah you should get a time slot in the morning
yeah apparently i get a pink box to put it in when it comes
ill just have to see
just hope im in
Oh! Okay. Someone else had this done as well. The pink box is the packaging, just gotta put it in there or DPD will, just make sure they put it in right. They'll take out your new one and hand it to you.
👌 ok sounds good ill just take it out when im finished tonight so its ready
yeah 😂😂😂
FYI - 9800x3d has issues if you happen to disable SMT in the BIOS. causes in game freezes for about 5 seconds.
do you want a graphics designer
?
Enable XMP Profile in BIOS
@austere gull did you disable XMP for bens pc to work ?
I didn't disable anything. He was advised to do it by someone else.
what a mystery
lets call scooby and the gang to figure this one out
the phantom xmp disabler
My apologies i thought you advised ben to disable XMP
what programme do i use for these sticks
kingston fury
Kingston FURY CTRL is powerful and intuitive software that allows you to personalise your compatible Kingston FURY products. Kingston FURY CTRL features a library of preset patterns to choose from, as well as options to customise the RGB lighting effects. The software also comes with a library of presets, giving you many options to choose and se...
@hoary knoll
:green_square: If your query has been resolved, click the 'Close' button. Don't forget to thank the members that have helped you with the /thanks command!
:red_square: If you still need support, click the 'Keep Open' button in the next 24 hours to keep this thread active.
:question: Need more support on this issue later? Simply reply to this thread to re-open it.
👀