Pc restarting | CyberPowerPC UK | Page 1

mental forum Nov 12, 2024, 10:57 PM

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Whenever i do anything on my pc it just restarts my screen goes black and then it brings me to the log in screen i dont know what to do ive never touched anything in my pc and i dont know how to do anything in terms of hardware. i ran tests aswell and they all came back good so i dont know whats the issue

timid flowerBOT Nov 12, 2024, 10:57 PM

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cprgbglitch :tada: Congrats @mental forum, you levelled up to 2! :tada:

oblique pewter Nov 12, 2024, 11:23 PM

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mental forum Whenever i do anything on my pc it just restarts my screen goes black and then i...

what tests did you do

mental forum Nov 12, 2024, 11:24 PM

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my friend told me to do cpu tests

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from intel

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thats what i did

oblique pewter Nov 12, 2024, 11:25 PM

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how are your cpu/gpu temps during these restarts

mental forum Nov 12, 2024, 11:25 PM

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they are good too

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i dont know whats wrong

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there is no bluescreen too

tiny barn Nov 12, 2024, 11:29 PM

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What are the "anything" you are talking about? What exactly are you doing when it restarts?

mental forum Nov 12, 2024, 11:35 PM

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for example when a lauch a game and i go in for abit it restarts but i looked at my task manager and my cpu speed on idle is 3.98 Ghz on idle? is that normal on the stop right it says my cpu is 2.90 Ghz

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ive got nothing open and it says that

oblique pewter Nov 12, 2024, 11:39 PM

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mental forum for example when a lauch a game and i go in for abit it restarts but i looked at...

what sort of games do you play?

mental forum Nov 12, 2024, 11:39 PM

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Fortnite , Rainbow six siege and Valorant

oblique pewter Nov 12, 2024, 11:40 PM

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do you have a list of your pc specs

mental forum Nov 12, 2024, 11:40 PM

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i dont but i can tell you them?

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i dont know moterboard

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but everything else i do

oblique pewter Nov 12, 2024, 11:41 PM

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yeah that'll do, just as long as you know most of it

tiny barn Nov 12, 2024, 11:42 PM

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You can also go to system information to also get all your specs

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I believe

mental forum Nov 12, 2024, 11:42 PM

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gpu: gtx 1650
Cpu: i5-10400f 2.90 Ghz
Ram: 16 gb
ssd: 500 gb
hdd:1tb

oblique pewter Nov 12, 2024, 11:44 PM

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open task manager and take a screenshot of each page in 'performance' then post each screenshot here

mental forum Nov 12, 2024, 11:44 PM

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okay

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there thats all

oblique pewter Nov 12, 2024, 11:49 PM

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how old is your computer

mental forum Nov 12, 2024, 11:49 PM

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like when i got it?

timid flowerBOT Nov 12, 2024, 11:49 PM

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cprgbglitch :tada: Congrats @mental forum, you levelled up to 3! :tada:

oblique pewter Nov 12, 2024, 11:49 PM

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yeah

mental forum Nov 12, 2024, 11:50 PM

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im not sure i think 2022

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or 2021

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its one of those two

timid flowerBOT Nov 12, 2024, 11:51 PM

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Customer Support

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oblique pewter Nov 12, 2024, 11:51 PM

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sounds like a psu issue which is quite hard to deal with... i'd advise contacting official support

mental forum Nov 12, 2024, 11:51 PM

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what is a psu?

oblique pewter Nov 12, 2024, 11:51 PM

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given your pc is a few years old you may still have to pay for parts if there is a problem, but you won't have to pay for labour probably

oblique pewter Nov 12, 2024, 11:51 PM

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mental forum what is a psu?

power supply unit

mental forum Nov 12, 2024, 11:51 PM

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oh

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will it be a expensive issue?

oblique pewter Nov 12, 2024, 11:53 PM

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depends exactly what the problem is because i don't know for sure, but they'll be sure to figure it out, really just depends on what the problem is

mental forum Nov 12, 2024, 11:53 PM

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is there no test i can run for that?

timid flowerBOT Nov 12, 2024, 11:56 PM

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OCCT

oblique pewter Nov 12, 2024, 11:56 PM

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^

signal hamlet Nov 12, 2024, 11:56 PM

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That has a power supply test

mental forum Nov 13, 2024, 12:25 AM

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i will test it now

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i dont know how to see the results

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do i have to wait the full hour?

signal hamlet Nov 13, 2024, 7:46 AM

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If it didn't shut down during it then it likely isn't the PSU. At this point it might be worth contacting Cyberpower to see if you can send it in for diagnosis and repair but if you are out of warranty you'd have to pay for replacement parts

mental forum Nov 13, 2024, 5:53 PM

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i did the test and it didnt shut down

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i am waiting for a responce from them now

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i sent the results to them

timid flowerBOT Nov 16, 2024, 8:39 PM

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#Pc restarting