USB ports keep disconnecting | CyberPowerPC UK | Page 1

vast agate Oct 23, 2024, 8:51 AM

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Every now and then my keyboard and mouse plugged into the usb ports keeping disconnecting and it won’t stop I only got this pc a week ago it’s really frustrating can someone help

soft skiffBOT Oct 23, 2024, 8:51 AM

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Thread Created!

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kind pivot Oct 23, 2024, 9:12 AM

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Search your motherboard make/model, download/update your chipset drivers etc.

vast agate Oct 23, 2024, 10:28 AM

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im not too sure how to do the update its so confusing

soft skiffBOT Oct 23, 2024, 10:28 AM

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cprgbglitch :tada: Congrats @vast agate, you levelled up to 3! :tada:

modern hinge Oct 23, 2024, 10:38 AM

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vast agate im not too sure how to do the update its so confusing

Whats your motherboard ?

vast agate Oct 23, 2024, 4:09 PM

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Pro H610M-E DDR4

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Was out all day sorry

modern hinge Oct 23, 2024, 4:13 PM

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https://www.msi.com/Motherboard/PRO-H610M-E-DDR4/support#driver

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vast agate Oct 23, 2024, 5:19 PM

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what do i update?

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the intel chipset i think i just did

kind pivot Oct 23, 2024, 5:20 PM

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If you've never downlaoded any of them then get them all, chipset, LAN etc.

vast agate Oct 23, 2024, 5:27 PM

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this is really frustrating me now im trying to play a game and soon as my move my mouse around a bit it just disconnects

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its terrible

kind pivot Oct 23, 2024, 5:30 PM

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it it a wired mouse?

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is the mouse cable damaged?

vast agate Oct 23, 2024, 5:30 PM

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yea it is

kind pivot Oct 23, 2024, 5:30 PM

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is what? damaged?

vast agate Oct 23, 2024, 5:30 PM

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its also happened a few times to my keyboard as well

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its wired

kind pivot Oct 23, 2024, 5:31 PM

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did you install the drivers?

vast agate Oct 23, 2024, 5:31 PM

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only the chipset one

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what others have an effect on the usbs

kind pivot Oct 23, 2024, 5:31 PM

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did you reboot?

vast agate Oct 23, 2024, 5:33 PM

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yes

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really annoying

vast agate Oct 24, 2024, 5:53 PM

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im trying to play the game and as soon as i move my mouse a bitt too fast it just disconnects this is ridiculous for the price i payed for it

#USB ports keep disconnecting