help with bios and uefi | CyberPowerPC UK | Page 1

foggy basin Sep 22, 2024, 1:06 PM

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Started last night from that y try to make a recovery tool from windows but he keep saying that don’t work or worse it couldn’t find the usb please help ?

foggy basin Sep 22, 2024, 1:36 PM

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I by it almost 7/8month ago and I have no idea what to try next ….

harsh creek Sep 22, 2024, 1:42 PM

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foggy basin I by it almost 7/8month ago and I have no idea what to try next ….

Not sure how you got to this point. Was the machine crashing? Were you trying to perform a repair? What happens when it boots? Are there any debug lights showing on the motherboard? Does it beep when booting, if so how many times and duration?

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Do you know the make/model or your motherboard? Can you get into the Boot Menu?

foggy basin Sep 22, 2024, 1:47 PM

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When it happened, I was on YouTube watching a video, and it just stopped working. When I restarted it, I got the error messages that I took pictures of.

No, there are no beeps at startup. I’m not sure about the debug lights on the motherboard. I can take a picture for you if that would help

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This is when i start

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harsh creek Sep 22, 2024, 1:48 PM

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and if you hit F1?

foggy basin Sep 22, 2024, 1:49 PM

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I can accès that

foggy basin Sep 22, 2024, 1:49 PM

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harsh creek and if you hit F1?

Is do nothing just say the same thing again … here is whene I press f1

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And sometime I got the 0xc0000098 error from a restart

rare saffronBOT Sep 22, 2024, 1:52 PM

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cprgbglitch :tada: Congrats @foggy basin, you levelled up to 1! :tada:

harsh creek Sep 22, 2024, 1:53 PM

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On the Recovery Screen, what happens when you press F1

foggy basin Sep 22, 2024, 1:56 PM

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“It just brings me back to the same thing, the same menu

harsh creek Sep 22, 2024, 1:56 PM

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OK

foggy basin Sep 22, 2024, 1:56 PM

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Sorry for my English

harsh creek Sep 22, 2024, 1:56 PM

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Do you have access to another PC or Laptop?

foggy basin Sep 22, 2024, 1:56 PM

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Yes

harsh creek Sep 22, 2024, 1:57 PM

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foggy basin Sorry for my English

No worries... My French is very bad 🙂

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Do you have a USB stick/drive that is 8GB or greater?

foggy basin Sep 22, 2024, 1:58 PM

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Yes

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Do you talk about the window installation thing ?

harsh creek Sep 22, 2024, 1:58 PM

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What we can try and do is repair your Windows using that, but you will need to download Windows from Microsoft and then boot from it

foggy basin Sep 22, 2024, 1:59 PM

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I try already

harsh creek Sep 22, 2024, 2:00 PM

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So, you plugged in the USB drive and booted from it?

foggy basin Sep 22, 2024, 2:00 PM

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T he computer doesn’t recognize the USB drive I tried. I attempted to boot from the USB using the F11 boot menu, but it couldn’t detect the drive

harsh creek Sep 22, 2024, 2:01 PM

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how did you create the Bootable USB drive? It sounds like it wasn't created as a bootable device

foggy basin Sep 22, 2024, 2:01 PM

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Can I send you a video ?

harsh creek Sep 22, 2024, 2:02 PM

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https://www.youtube.com/watch?v=NSRCZEKDMK8

YouTube

Memory's Tech Tips

How to Create a Windows 11 Installation USB (Rufus Beginners Guide)

In this tutorial video, I'll show you how to create a Windows 11 bootable USB flash drive using Rufus, so you can install or repair Windows 11 on your computer. So, if you've been wondering how to use Rufus to create a bootable USB with Windows 11 on it so you can install a fresh copy of Windows 11 on your computer or repair your current Windows...

▶ Play video

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I use Rufus to create bootable drives using ISO version of Windows

foggy basin Sep 22, 2024, 2:03 PM

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Alright I gonna try with your video

harsh creek Sep 22, 2024, 2:03 PM

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Which "version" of Windows 11 did you download? You will need the ISO file

foggy basin Sep 22, 2024, 2:07 PM

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?

harsh creek Sep 22, 2024, 2:08 PM

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https://www.microsoft.com/software-download/windows11

foggy basin Sep 22, 2024, 2:09 PM

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Okay yes I have the good one

rare saffronBOT Sep 22, 2024, 2:09 PM

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cprgbglitch :tada: Congrats @foggy basin, you levelled up to 2! :tada:

harsh creek Sep 22, 2024, 2:09 PM

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That is the ISO version of Windows 11 that you'll need for Rufus

foggy basin Sep 22, 2024, 2:11 PM

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Okay I download it juste need to wait a bit

harsh creek Sep 22, 2024, 2:11 PM

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Once you have the Bootable USB drive, boot from it and then you can access the repair options

foggy basin Sep 22, 2024, 2:11 PM

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Then I follow the video

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And tell you what happens right after

harsh creek Sep 22, 2024, 2:12 PM

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Yep, creating the USB boot drive may take a little while

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I am concerned how all this started, it could point to hardware issues.... we'll cross that bridge if/when we get past the repair option

foggy basin Sep 22, 2024, 2:18 PM

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yes !

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now i'm concerned to

harsh creek Sep 22, 2024, 2:20 PM

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I mean, if all you were doing was watching YT and it just crashed then it could be disk issues.... What storage device(s) are you using? M.2? SSD? HDD?

foggy basin Sep 22, 2024, 2:27 PM

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M.2

harsh creek Sep 22, 2024, 2:27 PM

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OK cheers

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how old it the machine? M.2 are very very good at managing errors/issues

foggy basin Sep 22, 2024, 2:31 PM

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Less than a year

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Witch one I take ?

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harsh creek Sep 22, 2024, 2:32 PM

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I usualy take the Portable version, doesn't need to be installed

foggy basin Sep 22, 2024, 3:09 PM

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I brok my usb I go bye a new one and come back

foggy basin Sep 22, 2024, 5:33 PM

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Finally is in is way

foggy basin Sep 22, 2024, 5:52 PM

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From here I can’t select the right files no where to be found or I don’t knows

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This is what happens when I try f11 and try to load the usb drive

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🙏 please …

harsh creek Sep 22, 2024, 6:11 PM

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So, you plugged in the USB drive? Rebooted and then chose the boot menu...

foggy basin Sep 22, 2024, 6:20 PM

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rare saffronBOT Sep 22, 2024, 6:20 PM

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cprgbglitch :tada: Congrats @foggy basin, you levelled up to 3! :tada:

foggy basin Sep 22, 2024, 6:20 PM

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Maybe a do it wrong

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?*

harsh creek Sep 22, 2024, 6:49 PM

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Try partition 2

foggy basin Sep 22, 2024, 6:50 PM

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one my way

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Same

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🥲😭😭😭

harsh creek Sep 22, 2024, 6:52 PM

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and if you leave it like that? I mean, it is a USB drive, it may take a little while to boot

foggy basin Sep 22, 2024, 6:52 PM

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I gonna try to juste wait

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Partition 1 or 2?

harsh creek Sep 22, 2024, 6:53 PM

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try 1 first leave it for 5/10 mins

foggy basin Sep 22, 2024, 6:53 PM

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Okay

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Nothing one the 1 and on the 2 is that

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One the 1 it juste shutdown after a while

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Mayby is some new I for for you here

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foggy basin Sep 22, 2024, 8:54 PM

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And if I change the hard drive to get a different BIOS, would it be better in case the hard drive gets corrupted?

harsh creek Sep 23, 2024, 7:00 AM

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OK, sorry for late response, life caught up with me lastnight. Give CP a call today as you need to be talked through the steps instead of doing this over discord. Yes, swapping the drive will probably help, but no need to do a bios reset, but best let CP discuss this with you in "real time"

rare saffronBOT Sep 23, 2024, 7:00 AM

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Customer Support

:telephone: 03333-237776
:e_mail: [email protected]
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include as much information about your query as possible, and ensure to include your order number if you require after-sales support.

foggy basin Sep 23, 2024, 7:58 AM

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Oki…

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And no worrie thank you ^~^

harsh creek Sep 23, 2024, 8:11 AM

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No problem, hope CP can talk you through sorting the issue or even getting the machine returned and fixed.

foggy basin Sep 23, 2024, 9:02 AM

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I Hope ….

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Where I can find my order number ?

mild willow Sep 23, 2024, 9:27 AM

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foggy basin Where I can find my order number ?

Sticker on the back of the machine

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or your invoice in emails

foggy basin Sep 23, 2024, 10:08 AM

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Impossible to call the number

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My god ……

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I can’t do nothing this is horrible !

harsh creek Sep 23, 2024, 10:09 AM

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are you calling from France?

foggy basin Sep 23, 2024, 10:17 AM

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Yes from France

harsh creek Sep 23, 2024, 10:18 AM

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+44 3333237776

foggy basin Sep 23, 2024, 4:56 PM

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Thank

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I think I got it

rare saffronBOT Sep 26, 2024, 5:27 PM

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@foggy basin

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foggy basin Sep 26, 2024, 5:32 PM

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Thank for helping

rare saffronBOT Sep 26, 2024, 5:32 PM

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cprgbglitch :tada: Congrats @foggy basin, you levelled up to 4! :tada:

#help with bios and uefi