Best course of action? | CyberPowerPC UK | Page 1

gloomy escarp Aug 22, 2024, 11:08 PM

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i bought a prebuilt from cyberpower just over 2 years ago (so the parts warranty is now expired, i believe) which recently started crashing repeatedly, sometimes booting to a black screen. i narrowed the problem to one of the two RAM sticks - the pc runs fine with one stick in either slot, and crashes with the faulty stick in either.

i've tried cleaning the stick with a cloth to no avail, and was wondering whether it might be possible to repair or if i should just replace it. the model number is CM4X8GD3200C16K2E, but i can only find CMK8GX4M1E3200C16 online, which seems similar (both 8gb ddr4 3200hz) but im not sure if these would even work together or if it would be optimal

any advice would be greatly appreciated

fading graniteBOT Aug 22, 2024, 11:08 PM

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green kraken Aug 23, 2024, 5:57 AM

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You won't be able to repair it and yes the other stick should be fine to replace with.

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https://www.amazon.co.uk/Corsair-CM4X8GD3200C16K2E/dp/B08XBPTZW9

Corsair CM4X8GD3200C16K2E

Corsair Vengeance LPX CM4X8GD3200C16K4. Component for: PC/Server, Internal memory: 8 GB, Memory layout (modules x size): 1 x 8 GB, Internal memory type: DDR4, Memory clock speed: 3200 MHz, Memory form factor: 288-pin DIMM, CAS latency: 16

azure glen Aug 23, 2024, 9:29 AM

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gloomy escarp i bought a prebuilt from cyberpower just over 2 years ago (so the parts warranty...

If both sticks work fine by themselves but the issues happen when there's two then it's probably a bigger issue like the motherboard or CPU.

Would be worth testing both sticks in all configurations, install them both, test, then swap them over so they are in the opposite slots then try test them again.

gloomy escarp Aug 23, 2024, 10:10 AM

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azure glen If both sticks work fine by themselves but the issues happen when there's two th...

so stick A never works (in either slot, or with stick B), while stick B works by itself in either slot. is it safe to assume stick A is faulty?

azure glen Aug 23, 2024, 10:18 AM

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gloomy escarp so stick A never works (in either slot, or with stick B), while stick B works by...

Definitely seems like it

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Personally I would just replace the pair but keep stick B as a spare

#Best course of action?