#trying to redeem a game

19 messages · Page 1 of 1 (latest)

heady arrow
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I bought a pc, and it came with a free digital copy of wukong. I signed in to steam through GeForce (like it told me to) and the game hasn’t been added to my library. It takes me to the steam home page, but that’s it.

cloud fableBOT
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heady arrow
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Idk if this helps, but that’s what it showed me after I put the code into GeForce

whole escarp
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Im guessing you should click the sign in through steam

wooden monolith
heady arrow
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I’ve done it twice and it hasn’t added it to my library

heady arrow
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I thought I was able to login but it won’t let me for whatever reason

latent nebula
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exact same problem as you, will only let me create an account and not log in

heady arrow
whole escarp
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I'd ask Nvidia or Steam Support then. Seems an issue on their end

latent nebula
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@heady arrow if you download the nvidia app which is new and in beta you can redeem it through that, it will let you sign into steam

heady arrow
latent nebula
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now you just got to wait till the 20th XD

smoky pine
latent nebula
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just look up nvidia app online @smoky pine

cloud fableBOT
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cprgbglitch :tada: Congrats @latent nebula, you levelled up to 1! :tada: cprgbglitch