#trying to redeem a game
19 messages · Page 1 of 1 (latest)
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Idk if this helps, but that’s what it showed me after I put the code into GeForce
Im guessing you should click the sign in through steam
he said he signed into steam already but didnt get the game
Exactly
I’ve done it twice and it hasn’t added it to my library
When I do that it doesn’t let me login, it keeps taking me to a “create account” page
I thought I was able to login but it won’t let me for whatever reason
exact same problem as you, will only let me create an account and not log in
I saw a post by someone else on Reddit with the same problem, it seems pretty common. I think it’s an issue with steam, but I’m not sure.
I'd ask Nvidia or Steam Support then. Seems an issue on their end
@heady arrow if you download the nvidia app which is new and in beta you can redeem it through that, it will let you sign into steam
I’ll look, thank you
It worked. Thank you so much, that took way longer than it needed to lol
now you just got to wait till the 20th XD
hey, which app excatly? I have same problem and can't find it...
just look up nvidia app online @smoky pine
:tada: Congrats @latent nebula, you levelled up to 1! :tada: 