pc freezing all the time | CyberPowerPC UK | Page 1

low swan Jul 20, 2024, 2:38 PM

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I crash without error msg at windows screen. I can't even put on my password
Last thing I was doing I got some error about memory over lock failed and it took me to bios where I loaded the profile #1
Please help.

unreal urchinBOT Jul 20, 2024, 2:38 PM

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Thread Created!

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desert pumice Jul 20, 2024, 2:50 PM

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Specs please

low swan Jul 20, 2024, 2:57 PM

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desert pumice Jul 20, 2024, 3:00 PM

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Interesting

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Clean install

unreal urchinBOT Jul 20, 2024, 3:00 PM

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Windows 11 Installation

If you are upgrading from Windows 10, you may need to enable TPM and Secure Boot in order to proceed with the Windows 11 installation - please follow the TPM & Secure Boot guide below first.

:warning: When reinstalling Windows, you will lose any files which are not backed up to the cloud or an external drive - please ensure any files you would like to keep are backed up before continuing.

:one: Click the button below and download the 'Create Windows 11 Installation Media' tool.
:two: Follow through the installation tool, and choose 'USB flash drive' when prompted. Your USB flash drive must be 8GB or greater.
:three: Once the tool has finished, shut down the PC you're installing Windows on and insert the USB drive.
:four: Next, repeatedly press the following key while your PC is turning on, depending on your motherboard:
rog ASUS/ROG: F8
aorus Aorus/Gigabyte: F12
msi asrock MSI/ASRock/Cyberpower: F11
Then choose your USB drive from the list to boot from it.
:five: Follow through the installation tool. When it asks for your product key, click Skip - your PC will automatically reactivate. Make sure to select the same Windows version as you ordered with your PC, then choose a Custom installation.
:six: Select the drive in which you would like to install Windows on (you will want to install Windows on your SSD, this is typically a smaller drive), delete any partitions which already exist and then select Drive # Unallocated Space, and click Next.
:seven: Once your PC restarts, you will be taken to the first-time setup screen, where you can setup your user account and preferences.

low swan Jul 20, 2024, 3:05 PM

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What would cause "memory overclock failure"?

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That's what I would like to know

desert pumice Jul 20, 2024, 3:06 PM

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CPU/motherboard/ram something not going right there

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Disable XMP and see if it fixes it but windows may be corrupt

low swan Jul 20, 2024, 3:07 PM

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So if it resets my bios what would I normally configure?

unreal urchinBOT Jul 20, 2024, 3:07 PM

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cprgbglitch :tada: Congrats @low swan, you levelled up to 1! :tada:

low swan Jul 20, 2024, 3:07 PM

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Ok

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Where is s sable XMP

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Disable*

desert pumice Jul 20, 2024, 3:13 PM

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Should be just there

low swan Jul 20, 2024, 3:15 PM

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Ok let me finish this memory diagnostic tool tho g

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Now I'm getting an overheating warning

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Great. Ok I'm done with this

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Next time I'll just buy a car and drive it off a cliff

low swan Jul 20, 2024, 3:56 PM

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Ok well its working now. The solution was to do literally nothing

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I didn't change anything, I didn't reset anything, I didn't reinstall anything and now its just working as if nothing ever happened...

desert pumice Jul 20, 2024, 3:58 PM

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huh...

low swan Jul 20, 2024, 3:58 PM

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I'm not an expert so I cannot explain this well but I'll try

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My pc randomly froze while playing Zenless Zone Zero, this has never happened before, I've never had freezing at all, I didn't get any errors or Blue screen, it just froze.
When I rebooted the PC, I got a message on boot up that said something like "Memory overclock failed" and it gave me 2 options, either to load a bios profile or load the last saved settings.
After that happened, my PC would keep freezing when trying to log into windows, again, no Blue screen or error message, just freeze.
Then after about five tries, I decided to use the Windows Diagnostic tool and it detected no problems. After that, I get an overheat warning with a beep going off, I turned my PC off in a panic.
After about 5 minutes ago, i turned it back on... and now its just working

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And just as a follow up, i couldn't find that XMP thingy either.

unreal urchinBOT Jul 20, 2024, 4:02 PM

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cprgbglitch :tada: Congrats @low swan, you levelled up to 2! :tada:

desert pumice Jul 20, 2024, 4:03 PM

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Interesting

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Hope it all works I would put it under ycruncher personally

low swan Jul 20, 2024, 4:03 PM

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i dont know what that is

desert pumice Jul 20, 2024, 4:04 PM

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https://benchmate.org/ and run y-cruncher 0.8.2

BenchMate is a PC Benchmark Validation Software

Download BenchMate for free to measure the genuine performance of your system with professional quality

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for a few hours atleast

low swan Jul 20, 2024, 4:06 PM

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ok i'll try it

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thx for your help, i really appreciate it

desert pumice Jul 20, 2024, 4:06 PM

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Np

low swan Jul 20, 2024, 4:27 PM

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desert pumice https://benchmate.org/ and run y-cruncher 0.8.2

whatever this thing does it crashed my PC in the first 5 seconds

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and i got something called CLOCK_WATCHDOG_TIMEOUT

desert pumice Jul 20, 2024, 4:30 PM

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Uh oh

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Check your temps while doing it

unreal urchinBOT Jul 20, 2024, 4:30 PM

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HWiNFO

Download either the Installer or Portable version
For temperatures, run in Sensor Only mode.

low swan Jul 20, 2024, 4:42 PM

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yea the temp shot up like a bullet

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before & during

desert pumice Jul 20, 2024, 5:01 PM

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thats an issue

low swan Jul 20, 2024, 5:57 PM

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what do i do?

desert pumice Jul 20, 2024, 6:07 PM

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Contact support

unreal urchinBOT Jul 20, 2024, 6:07 PM

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Customer Support

:telephone: 03333-237776
:e_mail: [email protected]
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include as much information about your query as possible, and ensure to include your order number if you require after-sales support.

low swan Jul 20, 2024, 6:15 PM

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what should i say though? Can i get a little bit of insight please.
Like, is the number abnormal, is it too high? too low?

desert pumice Jul 20, 2024, 6:17 PM

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I mean the concept is the PC isn't working properly

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I dunno what's wrong with it either, it's just plain faulty

low swan Jul 20, 2024, 6:21 PM

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desert pumice

so in this screenshot, what were you highlighting when you say "thats an issue"?

desert pumice Jul 20, 2024, 6:28 PM

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The power limits were unlimited

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That is not in Intel spec

low swan Jul 20, 2024, 6:28 PM

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ok noted

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thank you

desert pumice Jul 20, 2024, 6:29 PM

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Np

low swan Jul 20, 2024, 6:29 PM

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I've sent the customer support email, and I'll chase this up on monday just in case.
I can't thank you enough for the help you've given me. I'm grateful

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Have a good weekend

desert pumice Jul 20, 2024, 6:33 PM

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You too.

#pc freezing all the time