PC Died "Critical Process Died" | CyberPowerPC UK | Page 1

chilly condor May 5, 2024, 6:30 PM

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Hi all,

Not sure anything can be done in this situation but figured I would try and ask as my PC was working just fine earlier but after getting some weird .NET errors popping up I decided to do a system restore to 4 days ago.

However when I did this the PC then failed to start and came up with a blue screen of death saying "critical process died" and refused to load up past that screen regardless of how many times I tried it, I looked it up and found it essentially means something in windows has been corrupted.

As such my next step was troubleshooting I tried going into advanced startup settings to run CMD and I ran a SFC /scannow command and the DISM commands neither of which fixed the issue.

After that I resorted to trying too reset the PC using the windows feature to reset it and reinstall windows however the reset tool wouldn't start and just kept saying it failed to start.

As my final resort I resorted to using the USB windows 11 backup stick I recieved with my PC from cyberpower to reinstall windows from that which worked up too the point of windows starting to load up again and going through the windows setup process, however once it got too "let's connect you to a network" it remained on a blank screen as seen in my screenshot and never gave me any options or picked up on the network cable that is connected in the back of the PC.

Which brings me to now completely out of options and wondering if anyone else has any sort of ideas, apologies for the extremely long message.

opaque crane May 5, 2024, 6:34 PM

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chilly condor Hi all, Not sure anything can be done in this situation but figured I would try...

Right, lets assume it was a windows issue and you reinstalled and now you are here.
For some reason, Windows 11 has a hard time picking up drivers. What is your motherboard?

chilly condor May 5, 2024, 6:36 PM

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It's a MSI ACE

opaque crane May 5, 2024, 6:36 PM

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Do you know if its Z790/X570 etc?

chilly condor May 5, 2024, 6:36 PM

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I will try and find out now 2 secs.

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MSI MEG Z790 ACE

opaque crane May 5, 2024, 6:38 PM

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Brill

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You have a usb and another PC yeah?

chilly condor May 5, 2024, 6:39 PM

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I have a USB that was given to me by Cyberpower PC when I requested a recovery USB stick for Windows 11 with my PC but no unfortunately I don't have any other PC

peak cometBOT May 5, 2024, 6:39 PM

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cprgbglitch :tada: Congrats @chilly condor, you levelled up to 1! :tada:

opaque crane May 5, 2024, 6:39 PM

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Aah

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Even a laptop?

chilly condor May 5, 2024, 6:39 PM

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No nothing at all unfortunately :/

opaque crane May 5, 2024, 6:40 PM

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press Shift + F10

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then type oobe\bypassnro

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Sorry other slash

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\ this one

chilly condor May 5, 2024, 6:40 PM

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Sorry Shift + F10 from which screen? As I turned it off after it wasn't going anywhere

opaque crane May 5, 2024, 6:41 PM

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Get CMD up from anywhere

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In windows

chilly condor May 5, 2024, 6:42 PM

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Ok getting CMD up now

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Ok got CMD

opaque crane May 5, 2024, 6:43 PM

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Type oobe\bypassnro

chilly condor May 5, 2024, 6:44 PM

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Doesn't seem to do anything sadly

opaque crane May 5, 2024, 6:44 PM

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I might be giving you the wrong command lemme see again

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All caps

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OOBE\BYPASSNRO

chilly condor May 5, 2024, 6:46 PM

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got the same thing even when it was all in caps 😦

opaque crane May 5, 2024, 6:46 PM

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Huh

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oooh

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Why are you in x:\sources? thats weird

chilly condor May 5, 2024, 6:48 PM

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Yes I noticed that it's been in there ever since the issue first started and I tried switching it before and it couldn't find the path as I'm pretty technical myself so I know how to switch directory but it wouldn't do it

opaque crane May 5, 2024, 6:48 PM

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That command doesn't work my command prompt skills are absolutely trash

opaque crane May 5, 2024, 6:48 PM

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chilly condor Yes I noticed that it's been in there ever since the issue first started and I t...

yeah

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thats quite odd

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maybe unplug the USB stick?

chilly condor May 5, 2024, 6:50 PM

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Hold on just went back to that connect to windows Internet and brought up CMD on there with Shift+F10 and the directory is in the right place and it's running the command this time

opaque crane May 5, 2024, 6:50 PM

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Ah thats good 😅

chilly condor May 5, 2024, 6:50 PM

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Yes it's definitely doing more now so will see if it gets any further.

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Ok looks like I'm into Windows now but it's still not picking up any Internet connection from my network cable and its not even picking up the Wi-Fi options it normally picks up

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Would it be worth trying to use the "reset this PC" tool in Windows now ?

peak cometBOT May 5, 2024, 6:56 PM

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cprgbglitch :tada: Congrats @chilly condor, you levelled up to 2! :tada:

opaque crane May 5, 2024, 6:58 PM

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chilly condor Would it be worth trying to use the "reset this PC" tool in Windows now ?

Probably not. You may need to use another device to install drivers

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No other computer at all in your house?

chilly condor May 5, 2024, 6:59 PM

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No none at all sadly :/ I can try to borrow one from a friend but it might take me a bit.

opaque crane May 5, 2024, 7:01 PM

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Yeah that would be the only way I would think

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someone here can offer help if they think of anything, but I can't

chilly condor May 5, 2024, 7:01 PM

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Ok let me see if I can borrow one I will be back in a little while if your still around then to help me further.

opaque crane May 5, 2024, 7:02 PM

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Awesome

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Yeah I should beable to help here

chilly condor May 5, 2024, 7:02 PM

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Great thank you I will be back ASAP

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Actually thinking back on it I recieved a disc with drivers on it for the motherboard when I got my PC from Cyberpower would I be able to use that ?

opaque crane May 5, 2024, 7:11 PM

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Honestly, maybe? What discs are they

chilly condor May 5, 2024, 7:13 PM

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Not sure exactly it was a MSI motherboard labelled as Intel motherboard drivers.

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Just trying to find it now

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Ahh nevermind.. it was for my old PC which also had a MSI motherboard but a much older model.

opaque crane May 5, 2024, 7:22 PM

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ah

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Okay, well hope you can get those internet drivers on the usb soon 🤞

chilly condor May 5, 2024, 7:23 PM

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Yes im going to go back to the original idea and try to get a laptop I can borrow from my friend so i will be back later 🙂

chilly condor May 5, 2024, 7:56 PM

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opaque crane Okay, well hope you can get those internet drivers on the usb soon 🤞

Ok my friend is going to drop over his laptop shortly so just before he does just wanted to check do you know exactly what drivers I need to find to get my PC running again? Do I just Google the motherboard make and model and download all of those or is there something specific I need to get?

opaque crane May 5, 2024, 7:56 PM

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https://www.msi.com/Motherboard/MEG-Z790-ACE/support#driver

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LAN drivers

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Make sure you got that USB stick also

chilly condor May 5, 2024, 7:58 PM

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Which USB the one with the windows backup you mean?

opaque crane May 5, 2024, 7:58 PM

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Any USB will work yea

chilly condor May 5, 2024, 8:00 PM

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Ah ok you mean just to transfer the installer files over ? As I have a portable hard drive I used for all my individual files and stuff so can I just use that ?

opaque crane May 5, 2024, 8:00 PM

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You get a zip with drivers in, transfer the driver over to the PC and install it

chilly condor May 5, 2024, 8:04 PM

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Ok thanks I will try that when I get the laptop and let you know how it goes.

opaque crane May 5, 2024, 8:05 PM

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chilly condor Ok thanks I will try that when I get the laptop and let you know how it goes.

Sweet!

chilly condor May 5, 2024, 8:35 PM

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Ok drivers are reinstalling now but immediately the network seems to be back online so it seems to be working again now thank you so much for all your help.
Honestly I made this post and I was 99% certain nobody could do anything and I would have to wait until Tuesday when Cyberpower support opened up again and they would have to arrange for the PC to be sent off for repairs.

opaque crane May 5, 2024, 9:05 PM

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chilly condor Ok drivers are reinstalling now but immediately the network seems to be back onl...

No problem! pepehypers glad to help.

#PC Died "Critical Process Died"