#Bluetooth and Audio Issues

9 messages · Page 1 of 1 (latest)

gilded eagle
#

Hello, I've encountered a weird and unique issue with both my Bluetooth and audio. I've had this PC since early February and haven't managed to fix these two issues, and I've kind of run out of ideas.

Let's start with the audio; I use a Razer Blackshark V2 Pro headset with the PC, and it is connected via a dongle. The only way I can hear audio, though, is by using the troubleshoot sound option, where it always says the audio has crashed and resets the audio completely, allowing it to work. This is getting annoying to do, and it weirdly affects other software as well, such as YouTube, which will refuse to play until the audio is fixed in Opera GX. I have the Razer Central software installed, and when the audio isn't working, the software still lets me know the headset is connected.

Now, the Bluetooth, for some reason, also keeps having issues, and I don't know whether it is tied together or not. So, when I bought the PC, it came with the generic CyberPowerPC dongle and would sometimes be fine connecting things once, and then not allow me to connect them at the next PC startup and refuses to remove the device from the Bluetooth list. I thought I could fix it by ordering another dongle. Well, it didn't, and between the two, one or the other always has driver issues but never at the same time, and no matter how much I update/restart or uninstall these drivers, I always get the same issue.

For some reason, it feels like these two issues are connected, and I don't know why as they both just don't respond and half work, and it's a constant thing every day I have to deal with.

image.png image.png
#

Here are the Specs of my build if it is needed:

#

Infinity 125 RTX PC SY1730

BLUETOOTH: USB Bluetooth Dongle
CASE: Corsair 3000D RGB Airflow Gaming Case - Black (features 3x ARGB 120mm fans)
CPU: Intel® Core™ i5-12400F ™ 6 Core [6P @ 2.50GHz-4.40GHz] - 18MB Cache
FAN: INTEL Standard CPU Cooler
M2SSD: 1TB WD Blue SN580 M.2 NVMe PCIe SSD - 4150MB/s Read & 4150MB/s Write (Single Drive)
MEMORY: 16GB (2x8GB) DDR4/3200MHz Kingston Fury Beast Memory
MOTHERBOARD: MSI PRO H610M-E DDR4: m-ATX w/, USB 3.2, 1x M.2
POWERSUPPLY: InWin B65E 650W 80+ Certified Gaming Power Supply
SOUND: HIGH DEFINITION ON-BOARD AUDIO
USB1: Built-in USB Ports [+0]
VIDEO: GeForce RTX™ 4060 - 8GB GDDR6 - HDMI, DP - Real-Time Ray Tracing, NVIDIA DLSS 3 (Single Card)
WNC: Wireless Wi-Fi 802.11ac Dual Band (2.4 GHz & 5GHz) PCI-E Adapter & Dual Antennas

deep anchorBOT
#

@gilded eagle

This thread has been inactive for 72 hours

:green_square: If your query has been resolved, click the 'Close' button. Don't forget to thank the members that have helped you with the /thanks command!

:red_square: If you still need support, click the 'Keep Open' button in the next 24 hours to keep this thread active.

:question: Need more support on this issue later? Simply reply to this thread to re-open it.

remote portal
#

Hi, to be honest I don't know, I would contact official support for a reponse

deep anchorBOT
#
Customer Support

:telephone: 03333-237776
:e_mail: [email protected]
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include as much information about your query as possible, and ensure to include your order number if you require after-sales support.

CyberPowerPC UK 🔸 0333 323 7776 🔸 https://www.cyberpowersystem.co.uk
gilded eagle
deep anchorBOT
#

cprgbglitch :tada: Congrats @gilded eagle, you levelled up to 1! :tada: cprgbglitch

remote portal