PC crashing suddenly and randomly | CyberPowerPC UK | Page 1

tardy sorrel Dec 22, 2023, 3:17 PM

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Over the last couple of months, when Ive played video games, my pc has crashed a few times if any impact on my desk happens, for example if I hit it with my knee from below, even if it’s not that hard.
The screen freezes and that weird sound can be heard on my headphones - then the screen goes blank and the sound continues while my pc is still running. It continued until I restart my pc from the power button manually.
Today, it started randomly crashing in the same manner but WITHOUT any impact whatsoever and I’m quite concerned. Any idea as to the cause and fix?

daring moon Dec 22, 2023, 3:31 PM

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What GPU?

tardy sorrel Dec 22, 2023, 4:09 PM

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daring moon What GPU?

2060 super

sturdy flumeBOT Dec 22, 2023, 4:11 PM

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Reseating RAM

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Reseating GPU

daring moon Dec 22, 2023, 4:11 PM

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Do these steps and see if it helps. I suspect something is loose.

tardy sorrel Dec 22, 2023, 4:13 PM

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Alright thanks I’ll get back to you.

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I looked on some forums online for similar issues and they also said something is prolly loose

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Bro I’m scared of damaging smth by removing components

sturdy flumeBOT Dec 22, 2023, 4:21 PM

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cprgbglitch :tada: Congrats @tardy sorrel, you levelled up to 1! :tada:

daring moon Dec 22, 2023, 4:21 PM

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If you follow the videos well you won't break them

tardy sorrel Dec 22, 2023, 5:29 PM

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daring moon If you follow the videos well you won't break them

Should I clean the ram/gpu after removal?

daring moon Dec 22, 2023, 5:29 PM

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You can yeah

tardy sorrel Dec 22, 2023, 5:30 PM

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How so

coarse mason Dec 22, 2023, 5:30 PM

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Just clean the dust off it using some compressed air or such

tardy sorrel Dec 22, 2023, 5:32 PM

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coarse mason Just clean the dust off it using some compressed air or such

Don’t have any

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Will tissues work

coarse mason Dec 22, 2023, 5:33 PM

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If you have a soft, lint-free cloth

tardy sorrel Dec 22, 2023, 5:50 PM

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I’ve removed the screws and power cables and pushed that button down to remove my gpu but it’s barely loose

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daring moon Dec 22, 2023, 5:51 PM

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If you are sure you did all the steps, pull the GPU towards you.

tardy sorrel Dec 22, 2023, 5:51 PM

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It’s not budging

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In the vid it came out relatively easily

coarse mason Dec 22, 2023, 5:51 PM

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You have to pull it towards you from inside of the case

tardy sorrel Dec 22, 2023, 5:52 PM

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Nothing happening

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It’s like it’s still fixed to the case

coarse mason Dec 22, 2023, 5:52 PM

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Can you send a photo?

daring moon Dec 22, 2023, 5:52 PM

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Wait what

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Don't remove those screws

tardy sorrel Dec 22, 2023, 5:53 PM

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tardy sorrel Dec 22, 2023, 5:53 PM

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daring moon Don't remove those screws

Alr did

daring moon Dec 22, 2023, 5:53 PM

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Put them back

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Those don't attach to the case

tardy sorrel Dec 22, 2023, 5:54 PM

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Wait

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Ya they don’t even go into the guy

coarse mason Dec 22, 2023, 5:54 PM

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tardy sorrel

Where the PCIE slot is (where the GPU connects to the motherboard) you should have a little clip too

tardy sorrel Dec 22, 2023, 5:54 PM

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Gpu*

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So where r the fkn gpu screws?

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Yeah idk which screws

coarse mason Dec 22, 2023, 5:57 PM

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So back to the GPU, did you unclip it?

tardy sorrel Dec 22, 2023, 5:57 PM

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Nope

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Bc idk which screws to remove

coarse mason Dec 22, 2023, 5:57 PM

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There shouldn't be screws tbh

flat forge Dec 22, 2023, 5:57 PM

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Look inside the case is there not screws there?

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Like where the PCIe covers are

coarse mason Dec 22, 2023, 5:58 PM

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Looking at how the GPU is, the only screws I'd imagine the covers are connecting with, are these ones

daring moon Dec 22, 2023, 5:58 PM

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That's the ones

tardy sorrel Dec 22, 2023, 5:59 PM

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There’s all these screws but I can’t tell if they part of the gpu or whether the gpu is mounted onto that plastic thing

daring moon Dec 22, 2023, 5:59 PM

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Don't unscrew those

coarse mason Dec 22, 2023, 5:59 PM

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You don't need to touch any screws on the GPU

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you'll end up dismantling that whole GPU and potentially bricking it

tardy sorrel Dec 22, 2023, 5:59 PM

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Yeah

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So how do I remove it

coarse mason Dec 22, 2023, 6:00 PM

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#1187775929435562027 message

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These screws

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One of them will be holding the bracket

daring moon Dec 22, 2023, 6:00 PM

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2 of em potentially

coarse mason Dec 22, 2023, 6:00 PM

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^

tardy sorrel Dec 22, 2023, 6:00 PM

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coarse mason Looking at how the GPU is, the only screws I'd imagine the covers are connecting...

Sorry where on the pc is this

sturdy flumeBOT Dec 22, 2023, 6:00 PM

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cprgbglitch :tada: Congrats @tardy sorrel, you levelled up to 2! :tada:

tardy sorrel Dec 22, 2023, 6:00 PM

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sturdy flume <a:cprgbglitch:642060654454505476> :tada: Congrats **<@1116674509701922886>**, y...

W

coarse mason Dec 22, 2023, 6:00 PM

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the bit above where the ports are

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daring moon Dec 22, 2023, 6:02 PM

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Yes

tardy sorrel Dec 22, 2023, 6:02 PM

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They actually aren’t connected to anything

daring moon Dec 22, 2023, 6:02 PM

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You sure

coarse mason Dec 22, 2023, 6:02 PM

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Can you send a clearer photo

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Of that area

tardy sorrel Dec 22, 2023, 6:02 PM

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Wait I’m tweaking

daring moon Dec 22, 2023, 6:03 PM

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Pictures

coarse mason Dec 22, 2023, 6:03 PM

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Please don't be unscrewing random bits kek

tardy sorrel Dec 22, 2023, 6:03 PM

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Top

flat forge Dec 22, 2023, 6:04 PM

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yeah it'll be them screws

tardy sorrel Dec 22, 2023, 6:04 PM

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Side

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Ok lemme unscrew them

coarse mason Dec 22, 2023, 6:05 PM

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Huh

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Part of me wants to say that panel is hiding it

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daring moon Dec 22, 2023, 6:05 PM

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No it's there

flat forge Dec 22, 2023, 6:06 PM

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Idk how many you need to unscrew but surely it's just these

daring moon Dec 22, 2023, 6:06 PM

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Screenshot_2023-12-22-18-06-09-439_com.discord-edit.jpg

flat forge Dec 22, 2023, 6:06 PM

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whatever ones are holding the gpu in

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Yeah

daring moon Dec 22, 2023, 6:06 PM

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The top one is a PCIE network adaptor

coarse mason Dec 22, 2023, 6:06 PM

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yeah looks like the two accent posted

tardy sorrel Dec 22, 2023, 6:16 PM

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I’ve removed the screws for every thing just in case

flat forge Dec 22, 2023, 6:16 PM

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There is a clip you have to push down on the motherboard

tardy sorrel Dec 22, 2023, 6:16 PM

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Already pushed it

flat forge Dec 22, 2023, 6:16 PM

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oh

daring moon Dec 22, 2023, 6:16 PM

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Probably went back in

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Make sure it actually is

tardy sorrel Dec 22, 2023, 6:17 PM

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I think the thing shown at the end of the video is attached to the gpu not sure how to remove

tardy sorrel Dec 22, 2023, 6:17 PM

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daring moon Probably went back in

I checked

daring moon Dec 22, 2023, 6:17 PM

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Picture

tardy sorrel Dec 22, 2023, 6:18 PM

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I’ve pushed it down

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coarse mason Dec 22, 2023, 6:18 PM

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That looks like its in locked

tardy sorrel Dec 22, 2023, 6:19 PM

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tardy sorrel Dec 22, 2023, 6:19 PM

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coarse mason That looks like its in locked

Am I meant to push it down or pull it up

tardy sorrel Dec 22, 2023, 6:19 PM

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tardy sorrel

The metal on the case seems to still be attached to it that’s why it’s not coming out

coarse mason Dec 22, 2023, 6:19 PM

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It may push to the right

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Its like a switch

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like push it down, and it should click up

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tardy sorrel Dec 22, 2023, 6:21 PM

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Nah it’s not this I think

tardy sorrel Dec 22, 2023, 6:21 PM

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tardy sorrel The metal on the case seems to still be attached to it that’s why it’s not comin...

^

coarse mason Dec 22, 2023, 6:21 PM

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That metal isn't attached

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It's moving freely,

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it's now just stuck in the port

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It looks like this bit is locked in

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It needs to come out

tardy sorrel Dec 22, 2023, 6:23 PM

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This section is pretty much out it’s just the section closer to the case that isn’t coming out

coarse mason Dec 22, 2023, 6:24 PM

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And you took out all the screws on the side part?

tardy sorrel Dec 22, 2023, 6:24 PM

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Yes

coarse mason Dec 22, 2023, 6:24 PM

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tardy sorrel Dec 22, 2023, 6:26 PM

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Yea all out

sturdy flumeBOT Dec 22, 2023, 6:26 PM

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cprgbglitch :tada: Congrats @tardy sorrel, you levelled up to 3! :tada:

tardy sorrel Dec 22, 2023, 6:26 PM

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It’s just stuck on the case side

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Not where that push down thing is on the motherboard

coarse mason Dec 22, 2023, 6:26 PM

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Do me a favour, take that panel off

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tardy sorrel Dec 22, 2023, 6:27 PM

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Was just about to suggest that

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One sec

flat forge Dec 22, 2023, 6:27 PM

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coarse mason Do me a favour, take that panel off

Order number 👀

tardy sorrel Dec 22, 2023, 6:27 PM

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What’s wrong w it 😢

coarse mason Dec 22, 2023, 6:28 PM

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Just pop that side bit off, and send a photo

tardy sorrel Dec 22, 2023, 6:29 PM

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Yep it’s out 😊

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It was holding those metal things down that’s why it couldn’t slide up

coarse mason Dec 22, 2023, 6:29 PM

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Ahhh

tardy sorrel Dec 22, 2023, 6:30 PM

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Yeh

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Cleaning it now then just reinstall?

coarse mason Dec 22, 2023, 6:31 PM

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tbh I've completely forgot what the plan was

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kek

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@daring moon

tardy sorrel Dec 22, 2023, 6:31 PM

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While I’m here are there any other components in the pc I should clean

tardy sorrel Dec 22, 2023, 6:31 PM

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coarse mason tbh I've completely forgot what the plan was

💀

tardy sorrel Dec 22, 2023, 6:31 PM

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tardy sorrel Over the last couple of months, when Ive played video games, my pc has crashed a...

^^

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Do I check my PSU?

daring moon Dec 22, 2023, 6:33 PM

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RAM and no PSU is okay probably

tardy sorrel Dec 22, 2023, 6:33 PM

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Alr did ram

daring moon Dec 22, 2023, 6:34 PM

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Then put everything back after a clean and hope the issues are solved

tardy sorrel Dec 22, 2023, 6:34 PM

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Yes boss

tardy sorrel Dec 22, 2023, 7:01 PM

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Everything reassembled and plugged in - realized how much unnecessary stuff I removed 😭

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Anyways

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Thank you guys sm for your help this far, but I still need to test over the next day or two so will get back to you 👍🏽

daring moon Dec 22, 2023, 7:05 PM

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👍

tardy sorrel Dec 22, 2023, 7:09 PM

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There’s actually a display I’m shocked

coarse mason Dec 22, 2023, 7:10 PM

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pepehypers

tardy sorrel Dec 22, 2023, 7:13 PM

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Rq question - my pc is abit outdated now and I’d like to start upgrading it; new CPU, more storage, maybe some faster RAM… where could I go to know whether what I’m buying is compatible and do you think I could mount it all by myself?

coarse mason Dec 22, 2023, 7:15 PM

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I'd recommend Amazon for parts, but I'm not too sure what they're like over there?

daring moon Dec 22, 2023, 7:15 PM

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You will need to upgrade motherboard for a CPU replacement

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I would probably take it to CPUK for upgrades (You will have to pay labour)

coarse mason Dec 22, 2023, 7:15 PM

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daring moon I would probably take it to CPUK for upgrades (You will have to pay labour)

He's international so that shipping alone would be PRICEY

daring moon Dec 22, 2023, 7:15 PM

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Ah

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Riiight

coarse mason Dec 22, 2023, 7:16 PM

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I think if I remember its a part of Africa?

tardy sorrel Dec 22, 2023, 7:17 PM

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Yeh I live in Kenya bro 😭 shipping is CRAZY

coarse mason Dec 22, 2023, 7:17 PM

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How's Amazon like in Kenya?

tardy sorrel Dec 22, 2023, 7:17 PM

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There’s a few pc builders here sure I could import the parts and let them do the work

tardy sorrel Dec 22, 2023, 7:17 PM

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coarse mason How's Amazon like in Kenya?

There’s no Amazon

coarse mason Dec 22, 2023, 7:17 PM

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Oh.

tardy sorrel Dec 22, 2023, 7:18 PM

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Have to use Amazon UK then either ship it to relatives or there are a few companies that import stuff as a business

coarse mason Dec 22, 2023, 7:18 PM

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Jeeez

daring moon Dec 22, 2023, 7:18 PM

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Budget?

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Nevermind - can't assist sorry.

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PCPartPicker not coming in clutch

coarse mason Dec 22, 2023, 7:19 PM

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Shipping alone would be insane,

tardy sorrel Dec 22, 2023, 7:42 PM

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daring moon PCPartPicker not coming in clutch

Lol

tardy sorrel Dec 22, 2023, 7:42 PM

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coarse mason Shipping alone would be insane,

Its like £5 per kg or per m^3 idk how they calculate it

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So a cpu and some ram wouldn’t be that much

tardy sorrel Dec 22, 2023, 7:42 PM

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tardy sorrel Its like £5 per kg or per m^3 idk how they calculate it

Or £6.50 idk

daring moon Dec 22, 2023, 7:43 PM

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Yeah but a motherboard 😬

tardy sorrel Dec 22, 2023, 7:43 PM

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Ye ig

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And it’s quite a big install idk if there’s enough expertise here

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There’s always LTT tho

daring moon Dec 22, 2023, 7:50 PM

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Yeah you can do youtube, but just be careful.

tardy sorrel Dec 22, 2023, 7:51 PM

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Yeh idk if I trust myself and my motherboard is quite complex

#PC crashing suddenly and randomly