#Poor service or misunderstanding?

46 messages · Page 1 of 1 (latest)

torpid hazel
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Hi,

I ordered a new PC on Friday at 13:30 on finance hoping to get my PC next day by ordering before 14:00 and paying an additional fee for Saturday delivery. Unfortunately I the finance agreement wasn't approved until just after 14:00 so I was too late for Saturday but was ensured the PC would be sent out on Monday ready for a Tuesday delivery.

Monday came around and my delivery was drawing nearer. I received an update about my delivery around 17:00 that there was a delay because the prebuilt PCS sold as "next day PCs" needed to be built so they couldn't get them out on time. I was disappointed but these things happen so I accepted the new delivery date of 20/12/23.

Today, again I was excited to get my new PC and had a live text chat on the website to confirm my order would be sent out today ready for delivery tomorrow. I was told it would be and carried on my day, thinking about playing a few games with my friends tomorrow.

17:29 rolled around (1 minute before the contact number closes) and I received an email saying my order had been updated, I assumed this was to say that my order had been shipped as promised. I checked the update and was very disappointed that the shipping date had been changed to 20/12/23 and I had no time to call to see what was going on.

I'm really hoping I'm misunderstanding this and I will still receive my new PC tomorrow but I'm not feeling very confident right now.

Is there anyone here that can help? I feel let down that the order I was hoping to receive on Saturday won't be with me until Thursday at the earliest if there are no more delays.

upper depot
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Wait so did you purchase a custom PC or a prebuilt?

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Custom PCs, even with fast track, are a 3 day build

sand spindle
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Mudkip I think he is saying the next day PCs weren't ready to go out

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So they had to delay the dispatch

torpid hazel
sand spindle
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Can you show us what one please?

torpid hazel
upper depot
sly belfryBOT
# upper depot https://www.cyberpowersystem.co.uk/system/ultra-77-rtx-next-day-pc
Ultra 77 RTX Next Day PC SY1717

Case: Fractal Design North Gaming Case – Black
CPU: AMD Ryzen 7 7800X3D - 8-Core 4.20GHz, 5.00GHz Turbo - 96MB L3 Cache Processor w/ Radeon Graphics
CPU Cooler: MSI MAG Coreliquid M240 ARGB AIO Liquid Cooler, Ultimate OC Compatible
Motherboard: MSI PRO B650-S WIFI: ATX w/ Wi-Fi 6E, USB 3.2, 2x M.2
M.2 SSD: 1TB WD Blue SN580 M.2 NVMe PCIe SSD - 4150MB/s Read & 4150MB/s Write
RAM: 32GB (2x16GB) DDR5/5200mhz Corsair Vengeance Memory
Graphics Card: AMD Radeon™ RX 7900 GRE - 16GB GDDR6 - HDMI, DP - RDNA™ 3 Architecture, Infinity Cache™
Power Supply: InWin P85FII 850W 80+ Gold ATX 3.0 Gaming Power Supply
Special Offer: Norton 360 VPN & Security for Gamers (Full 1 Year License)

£1699.00 inc. VAT (£1415.83 ex. VAT)

CyberPowerPC UK 🔸 0333 323 7776 🔸 https://www.cyberpowersystem.co.uk
upper depot
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This one?

sand spindle
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I think you will have the details tomorrow, and you should be able to resolve everything.

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E.G the Saturday delivery charge

torpid hazel
sand spindle
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You should receive it by Thursday

upper depot
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Unfortunately on the run up to Christmas, things can get pretty chaotic. But it'll get resolved

sand spindle
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Sort the delivery fee out before it goes to DPD

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The Saturday delivery

torpid hazel
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I know things get chaotic and I understand these things happen but I was promised a Tuesday delivery and was let down, then I was promised a Wednesday delivery and now it looks like Thursday. They already refunded the Saturday delivery when it wasn't going to be delivered today so I can't fault that

sly belfryBOT
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cprgbglitch :tada: Congrats @torpid hazel, you levelled up to 1! :tada: cprgbglitch

upper depot
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The only thing I can think about is a potential delay in the finance provider paying out to Cyberpower, that tracker update today could've been them receiving the funds

torpid hazel
upper depot
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Huh, fair enough then, The tracking update today, was that "Order Accepted" or "Order in Production"?

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I'm sure prebuilts have the same tracker,

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may be wrong

sand spindle
sly belfryBOT
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Customer Support

:telephone: 03333-237776
:e_mail: [email protected]
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include as much information about your query as possible, and ensure to include your order number if you require after-sales support.

CyberPowerPC UK 🔸 0333 323 7776 🔸 https://www.cyberpowersystem.co.uk
upper depot
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If you've received an update today however, I'd imagine it'll be shipped tomorrow

sand spindle
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Correct

torpid hazel
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Yeah just disappointed and wanted to vent somewhere because I couldn't call them

stray fog
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Last year I was waiting 2 weeks for my PC to arrive because Black Friday back log + DPD strike so is not a massive issue.
You need to understand that everyone is pushing hard to get the orders out to the customers in this chaotic period so everyone will enjoy their Xmas, Cyberpower provided the best ever service which is not comparable with any others out there. Because of the Black Friday back log and everything I've got free upgrades and stuff so can't complain.
Is my 2nd PC with them and I'm 100% happy with their service but sometimes you can be unlucky and have to understand sometimes is not their fault

sly belfryBOT
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cprgbglitch :tada: Congrats @stray fog, you levelled up to 37! :tada: cprgbglitch

torpid hazel
torpid hazel
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Just called and have been told it will be shipped out today and will receive tomorrow. This has happened twice already so hopefully third time lucky 😂 was hoping for some freebies because of the delay but no luck 😭

unkempt bluff
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It’ll all be worth it once it’s with ya bud! They just get so busy this time of year delays do come in naturally, especially even if a single staff member is ill it can cause a domino effect of delays

winter flax
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Imagine ordering your pc when the 30 series cards came out, I had multiple emails to cpuk for like 6 weeks, purchased a custom build on October 6th 2020 and got it Nov 19th 2020 lol. Worth the wait tho. 👌👀

sand spindle
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Haaah...

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GPU shortages were terrible

winter flax
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Indeed.

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Honestly wild times. The amounts on Facebook market for crazy prices was unreal.

teal skiff
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Oh it got worse

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Early 2021 was worse

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I ordered mine mid november 2020 and got it Dec 21st 2020

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Cos they had a mad rush for black friday

teal skiff
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And there was a huge backlog on some 30 series cards like 3080s and 70s