#pc support

118 messages Ā· Page 1 of 1 (latest)

simple current
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How do I fully reset my pc

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@signal cloak

signal cloak
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I believe, if you just search ā€œfactory resetā€ in the bottom search bar, it should come up

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Make sure to backup any files just in case

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It’s recommended doing it via the USB way (just because it wipes everything)

But it’s upto you šŸ‘

simple current
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If I wanted to do a usb how would I do@it

queen kettle
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Clean reset FULLY

oak minnowBOT
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Windows 11 Installation

If you are upgrading from Windows 10, you may need to enable TPM and Secure Boot in order to proceed with the Windows 11 installation - please follow the TPM & Secure Boot guide below first.

:warning: When reinstalling Windows, you will lose any files which are not backed up to the cloud or an external drive - please ensure any files you would like to keep are backed up before continuing.

:one: Click the button below and download the 'Create Windows 11 Installation Media' tool.
:two: Follow through the installation tool, and choose 'USB flash drive' when prompted. Your USB flash drive must be 8GB or greater.
:three: Once the tool has finished, shut down the PC you're installing Windows on and insert the USB drive.
:four: Next, repeatedly press the following key while your PC is turning on, depending on your motherboard:
rog ASUS/ROG: F8
aorus Aorus/Gigabyte: F12
msi asrock cp MSI/ASRock/Cyberpower: F11
Then choose your USB drive from the list to boot from it.
:five: Follow through the installation tool. When it asks for your product key, click Skip - your PC will automatically reactivate. Make sure to select the same Windows version as you ordered with your PC, then choose a Custom installation.
:six: Select the drive in which you would like to install Windows on (you will want to install Windows on your SSD, this is typically a smaller drive), delete any partitions which already exist and then select Drive # Unallocated Space, and click Next.
:seven: Once your PC restarts, you will be taken to the first-time setup screen, where you can setup your user account and preferences.

queen kettle
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May I ask, what is the reason for this?

simple current
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I accidentally installed a virus

queen kettle
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Well resetting your pc ain't gonna fix that

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What virus?

simple current
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It will

simple current
worldly mortar
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Resetting your PC, is not guaranteed to get rid of a virus, that can embed itself.

simple current
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I can ask Cyberpower to reset it for me

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I got warranty

queen kettle
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Did you get your case fixed?

simple current
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They haven’t sent it back

worldly mortar
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So is this a different computer?

simple current
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Ye

worldly mortar
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Because if so, do you have a warranty on this one?

simple current
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Yes gold

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Warranty

queen kettle
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Warranty isn't covering this

simple current
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What covers it

queen kettle
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You have labour but you will have to pay shipping

simple current
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U said cyberpower pays for shipping

queen kettle
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Not for this probably

simple current
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WHY

worldly mortar
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If it's a warranty/RMA, Installing a virus I highly doubt has anything to do with a warranty,

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That is user error.

queen kettle
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Calm down then I will speak

simple current
queen kettle
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I sent instructions

worldly mortar
queen kettle
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And it likely affects your account too

simple current
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Huh

queen kettle
simple current
queen kettle
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Your details

simple current
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Idc about that

worldly mortar
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Email addresses, passwords, etc

simple current
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I’m happy if everything is wiped

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Idc

queen kettle
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You are happy if your discord gets compromised, email?

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Steam accounts

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Banking details

simple current
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I need this virus away

worldly mortar
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Bank information,

simple current
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Cuz I haven’t even added steam

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Bank details

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Or anything

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LOL

oak minnowBOT
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cptick mosin9376 was warned for Spamming

queen kettle
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Roblox account compromised

worldly mortar
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No more roblox livestreams,

simple current
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I got my email account

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For all my roblox accounts

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I got like 20

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Yk

queen kettle
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Okay, just do the clean install

simple current
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Dw about that

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HOW

worldly mortar
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again.

queen kettle
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I sent instructions

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Please remain calm, this is a non toxic place

simple current
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Huh

simple current
worldly mortar
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You said you wanted to use USB..

queen kettle
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Are you sure you have a virus?

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What did you do?

simple current
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Ye

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Downloaded krnl

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Accident

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Cor hacking in roblox

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For

queen kettle
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Well in that case I won't help as I don't condone hacking

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You already have that information anyways

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Up to you now.

simple current
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Bro I don’t wanna do usb

worldly mortar
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Then do that,

simple current
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Where am I meant to get a usb from

simple current
worldly mortar
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Then that's your PC reset.

simple current
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It’s downloading

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Bet

worldly mortar
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... it's.... it's not a download?

queen kettle
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please don't get a virus again

simple current
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It says status downloading

simple current
worldly mortar
simple current
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I will never hack again in my life ||ofc I am why u think I got 20 accounts||

simple current
worldly mortar
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Alright well, that's all the information you need, Good luck, and get an anti virus.

queen kettle
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@simple current if I be honest, you probably don't have a virus but it has been flagged as a virus

worldly mortar
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False flags are incredibly common, but it's still a good idea to have a trustworthy anti-virus, this won't protect you 100% tho, you still have to be aware of what you're downloading.

queen kettle
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If you are as reckless as this you probably want malwarebytes to fully protect you

worldly mortar
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malwarebytes is MVP,

worldly mortar
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Alright, here's a question for you, How do you know you have a virus? and it's not a false positive?

simple current
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I resetted my pc and nothing is coming up

worldly mortar
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Like what?

simple current
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It’s a black screen

worldly mortar
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Is it turned on?

queen kettle
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Pictures and video if possible

simple current
simple current
queen kettle
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The motherboard...?

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It has debug lights

simple current
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The blue light is shining

queen kettle
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Doesn't help