Need help with game performance issues. | CyberPowerPC UK | Page 1

sterile crane Sep 23, 2023, 10:40 AM

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Hi, I'm not PC savvy enough to diagnose this myself so I'm asking for help while CyberPowerPC support is closed during the weekend.
I recently bought a brand new PC from CyberPower and it arrived 2 days ago. From the get go, after installing all the updates and drivers (I think), I noticed I wasn't able to play any of my games. I wanted to play Cyberpunk, Starfield and Destiny 2. Anytime I load up a game the performance tanks to single digit FPS until it freezes up. I can see the GPU usage dropping constantly.
After being in contact with support on Friday I did run a few tests and reset bios as per their suggestion but nothing helped. I was asked to reseat the GPU and individually test the Ram sticks, which I also did. to no change. So now I'm stuck and support is closed for the weekend but they did ask me to reach out here in the meantime.

https://www.userbenchmark.com/UserRun/64354168
This was the last UserBenchmark report but I have video clips of the frame drop issue if you need it.

Thank you for your help. I'm hoping to get this sorted today as I get occupied for a few days afterwards.

uncut gust Sep 23, 2023, 10:52 AM

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Your userbenchmark is very good

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Please download furmark and see if anything odd happens

winter coralBOT Sep 23, 2023, 10:53 AM

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Furmark GPU Stress Testing

:one: Open the link below, choose latest version on the left, then click the Orange Download button.
:two: Open up the file you just downloaded, accept the license agreement and continue through the setup.
:three: Uncheck 'Launch FurMark release notes', leave 'Launch FurMark' checked, and click Finish.
:four: Leave everything on the defaults, select 'GPU Stress Test', and allow that to run for two hours.
:exclamation: If your PC freezes or crashes while running the test, or the two hours are up, let us know.

sterile crane Sep 23, 2023, 11:05 AM

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Got it running as we speak. Should I run it at native resolution or 1280x720 as preset?

uncut gust Sep 23, 2023, 11:09 AM

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720 is fine

sterile crane Sep 23, 2023, 11:12 AM

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Ok thank you. I'll update if anything happens but sofar everything looks steady

uncut gust Sep 23, 2023, 11:14 AM

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That should be fine to end the test

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anything should of shown up by now

winter coralBOT Sep 23, 2023, 11:14 AM

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3DMark

Please Note: Purchasing the paid version of 3DMark is not necessary, you can download the free version by clicking 'Download Demo'.

uncut gust Sep 23, 2023, 11:14 AM

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Do this

sterile crane Sep 23, 2023, 1:42 PM

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After running FurMark for 2 and half hours I report not a hitch. Temps remained at 70 and usuage at 100% with no drops at all.

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But I did expect this as benchmarks seem tp perform well. The Performance issues only happen when I load up a game.

winter coralBOT Sep 23, 2023, 1:44 PM

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cprgbglitch :tada: Congrats @sterile crane, you levelled up to 1! :tada:

sterile crane Sep 23, 2023, 1:48 PM

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The drops in the end are after I Stopped the Stress test.

uncut gust Sep 23, 2023, 2:02 PM

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Thats fine

uncut gust Sep 23, 2023, 2:02 PM

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sterile crane But I did expect this as benchmarks seem tp perform well. The Performance issues...

Hmm

sterile crane Sep 23, 2023, 2:05 PM

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I'm running 3DMark now

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Shall I just take a screenshot of the report or is there a way to share it?

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https://www.3dmark.com/sw/847014

3DMark.com

I scored 10 070 in Speed Way

Intel Core i9-13900KF Processor, NVIDIA GeForce RTX 4090 x 1, 32768 MB, 64-bit Windows 11}

uncut gust Sep 23, 2023, 2:14 PM

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Normal

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I am thinking its your games at this point

sterile crane Sep 23, 2023, 2:25 PM

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I guess scratch everything I said previously because I've just played Destiny 2 for 10 minutes without any frame drops whatsoever. Maybe Jinxing it but I didnt actually change anything at all and i can still show proof of frame drop from before to show I wasnt just wasting your time

uncut gust Sep 23, 2023, 2:33 PM

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All good

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Enjoy gaming 🤞

sterile crane Sep 23, 2023, 2:36 PM

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Can I ask you to help me fix one more thing?

uncut gust Sep 23, 2023, 2:36 PM

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Sure

sterile crane Sep 23, 2023, 2:36 PM

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My mouse keeps freezing up

uncut gust Sep 23, 2023, 2:37 PM

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No idea sorry

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Could be alot of things

sterile crane Sep 23, 2023, 2:37 PM

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I've been using this mouse on my last PC for over 2 years but soon as I switched to this PC it started happening. Other mice work fine.

winter coralBOT Sep 23, 2023, 2:37 PM

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cprgbglitch :tada: Congrats @sterile crane, you levelled up to 2! :tada:

sterile crane Sep 23, 2023, 2:38 PM

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Its a Mad Catz Rat 8+

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I do have a different one I'll switch to tomorrow but it's at another house and I'm not sure why this one is not working properly

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@uncut gust Thank you for you time and you help.

uncut gust Sep 23, 2023, 2:41 PM

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No problem

#Need help with game performance issues.