Just got a new cyberpower pc system and the pc doesn't display anything | CyberPowerPC UK | Page 1

glad yacht Aug 19, 2023, 12:29 PM

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AMD 7000-Series Ryzen 9 Custom PC Builder (NO MONITOR)
BLUETOOTH: None Selected

CAS: Corsair 7000X iCue RGB Gaming Case - Black - (features 3x ARGB 140mm fans) [+43]

CD: None Selected

COOL: None Selected

COOL2: None Selected

CPU: AMD Ryzen 9 7950X3D - 16-Core 4.20GHz, 5.70GHz Turbo - 128MB L3 Cache Processor w/ Radeon Graphics

CS_FAN: None Selected

ENGRAVING: None

EXCD: None Selected

EXPAN: Built-in USB Ports

FAN: CyberPowerPC Master Liquid LITE 240 ARGB AIO Liquid Cooler, Ultimate OC Compatible

HDD: None Selected

HOLIDAY1: Norton 360 VPN & Security for Gamers (Full 1 Year License) [+0]

KEYBOARD: None Selected

M2SSD: 4TB Seagate Firecuda 530 M.2 PCIe 4.0 NVMe SSD - 7300MB/s Read & 6900MB/s Write [+133] (Single Drive)

M2SSD2: None Selected

MEMORY: 64GB (2x32GB) DDR5/5600mhz Corsair Vengeance Memory [+61]

MONITOR: None Selected

MOTHERBOARD: MSI Pro X670-P WIFI: ATX w/ PCIe 4.0, USB 3.2, SATA3, 4x M.2

MOUSE: None Selected

NETWORK: ONBOARD 10/100/1000 GIGABIT LAN PORT -- As standard on all PCs

OS: None - Format Hard Drive Only This system will NOT INCLUDE any operating system. You will need your own operating system to install for this system to function properly [-85]

OVERCLOCK: No Overclocking

PCABLE: None Selected

POWERSUPPLY: MSI MPG A1000G 1000W 80+ ATX 3.0 Gold Modular Gaming Power Supply

RAID: None Selected

RUSH: Standard Processing Time

SOUND: HIGH DEFINITION ON-BOARD AUDIO

SPEAKERS: None Selected

SSD: None Selected

STREAMERGEAR: None Selected

USB1: Built-in USB Ports [+0]

VIDEO: MSI GeForce® RTX 4090 24GB - Ray Tracing Technology, DX12®, VR Ready, HDMI, DP - 4 MIN. Monitor Support (Single Card)

VIDEOCAPTURE: None Selected

WARRANTY: DESKTOP GOLD WARRANTY: 5 Years' Labour, 2 Years' Parts, 2 Years' Collect and Return plus Life-Time Technical Support

WNC: None Selected

XWNA: None Selected

image: /images/cs/corsair7000x/CS_CORSAIR7000X_220.png

_PRICE: (+3230)

view: d

load: 05/08/2023 14:02:32

I get a red light on cpu on the motherboard and yellow light on ram for a few seconds

PC remains powered on but nothing is ever shown on screen

obtuse stoneBOT Aug 19, 2023, 12:31 PM

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Monitor Cables

If you have a discrete GPU then you need to plug your monitor cable into the graphics card, not the motherboard. This can be found on the Quick Start Guide which was emailed to you, or you can download it with the /tag guide command.

lean temple Aug 19, 2023, 12:32 PM

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Make sure it's plugged in to the orange part? ^

glad yacht Aug 19, 2023, 12:33 PM

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Hi I've plugged the cable into the gpu and not the mobo and I still get nothing on the display

willow phoenix Aug 19, 2023, 12:33 PM

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Okay hmm

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What if you did plug it into the mobo?

glad yacht Aug 19, 2023, 12:33 PM

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Tried that too and there's no display at all

willow phoenix Aug 19, 2023, 12:33 PM

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Right

glad yacht Aug 19, 2023, 12:34 PM

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I've reseated ram

willow phoenix Aug 19, 2023, 12:34 PM

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Good

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Maybe try with one stick

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that usually resets the bios aswell

glad yacht Aug 19, 2023, 12:34 PM

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Done that :/

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I can send a vid?

willow phoenix Aug 19, 2023, 12:34 PM

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Checked connectors?

willow phoenix Aug 19, 2023, 12:34 PM

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glad yacht I can send a vid?

Go ahead

glad yacht Aug 19, 2023, 12:37 PM

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willow phoenix Aug 19, 2023, 12:38 PM

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Might just be me being silly but are you sure you plugged in that DP cable fully?

willow phoenix Aug 19, 2023, 12:39 PM

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glad yacht

Everything looks normal, the click is from the PSU initializing - some models don't do that, you will find the better quality ones do that in my experience

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Those are just spare PSU cables

glad yacht Aug 19, 2023, 12:41 PM

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obtuse stoneBOT Aug 19, 2023, 12:41 PM

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cprgbglitch :tada: Congrats @glad yacht, you levelled up to 1! :tada:

willow phoenix Aug 19, 2023, 12:42 PM

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Hmm

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Scratch that, you just said you didn't have an OS installed

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😔

glad yacht Aug 19, 2023, 12:43 PM

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I didn't pay for an os?

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Yeah

willow phoenix Aug 19, 2023, 12:43 PM

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Quite odd

lean temple Aug 19, 2023, 12:43 PM

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Could maybe be a simple new display port cable will fix the monitor is definitely detecting the initial boot ?

willow phoenix Aug 19, 2023, 12:43 PM

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Actually I think I have a cause

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These AM5 boards hate bioses

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Its this bios version we are currently on that just doesn't want to let it show

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Do you have a spare computer?

glad yacht Aug 19, 2023, 12:44 PM

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Yes

willow phoenix Aug 19, 2023, 12:44 PM

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Get a USB stick with windows 11 on it

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Then plug it in the back and hope it insta boots into it

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Otherwise if it is what I am saying - it is going to be kind of rough to fix it and sadly I think sending it back will be the best idea

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It might be something really really stupid maybe??

willow phoenix Aug 19, 2023, 12:46 PM

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lean temple Could maybe be a simple new display port cable will fix the monitor is definitel...

Try this aswell, maybe instead of DP do HDMI

glad yacht Aug 19, 2023, 12:46 PM

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glad yacht Aug 19, 2023, 12:47 PM

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willow phoenix Try this aswell, maybe instead of DP do HDMI

Tried 😦

willow phoenix Aug 19, 2023, 12:47 PM

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It just really looks like the PC is working

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And your monitor is obviously working

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Plug in a keyboard and spam DEL

glad yacht Aug 19, 2023, 12:49 PM

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willow phoenix Aug 19, 2023, 12:52 PM

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The keyboard isn't even lighting up - weird

glad yacht Aug 19, 2023, 12:53 PM

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I'm assuming there's no way I can contact cyberpower rn

willow phoenix Aug 19, 2023, 12:53 PM

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Sadly so

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Only other suggestion is take out all the ram and put one in another channel

glad yacht Aug 19, 2023, 12:54 PM

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Tried

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Imma plug in my old pc I guess

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Well sad 😦

lean temple Aug 19, 2023, 12:54 PM

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😦

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Well everything is covered under warranty so if contact support by email and they'll sort it out

glad yacht Aug 19, 2023, 12:55 PM

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Thanks for the help if anyone has any other suggestions let me know

willow phoenix Aug 19, 2023, 12:55 PM

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They will take good care of you

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Its a huge annoyance but you will have it up and running by next week probably 😂

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Sorry for not being able to resolve your issue

glad yacht Aug 19, 2023, 12:56 PM

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It's good thanks for your time

obtuse stoneBOT Aug 19, 2023, 12:56 PM

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cprgbglitch :tada: Congrats @glad yacht, you levelled up to 2! :tada:

willow phoenix Aug 19, 2023, 12:56 PM

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I mean I could have a very weird suggestion

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If you take your old drive and put it into the new one and see what happens

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But thats last resort really - just wait for support aha

obtuse stoneBOT Aug 19, 2023, 12:57 PM

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Customer Support

:telephone: 03333-237776, Option 1
:e_mail: [email protected]
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include as much information about your query as possible, and ensure to include your order number if you require after-sales support.

obtuse stoneBOT Aug 19, 2023, 1:53 PM

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Quick Start Guide

Before you turn on your computer, please follow these steps to ensure the system is properly prepared for operation.

tacit shadow Aug 19, 2023, 2:03 PM

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obtuse stone <a:cprgbglitch:642060654454505476> :tada: Congrats **<@121857238989012992>**, yo...

Tried clearing cmos?

willow phoenix Aug 19, 2023, 2:04 PM

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Don't think that would help

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It isn't failing to post

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Its failing to get into bios

tacit shadow Aug 19, 2023, 2:05 PM

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Or just no image?

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O ok

rapid flame Aug 19, 2023, 2:05 PM

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cmos reset is still worth a shot, u never know, might fix it

obtuse stoneBOT Aug 19, 2023, 2:05 PM

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cprgbglitch :tada: Congrats @rapid flame, you levelled up to 12! :tada:

willow phoenix Aug 19, 2023, 2:06 PM

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¯_(ツ)_/¯

rapid flame Aug 19, 2023, 2:06 PM

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doesnt hurt to try

willow phoenix Aug 19, 2023, 2:06 PM

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The ram trick usually works

tacit shadow Aug 19, 2023, 2:06 PM

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Hitting it with a hammer too (joke ofc)

willow phoenix Aug 19, 2023, 2:06 PM

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bonk

rapid flame Aug 19, 2023, 2:06 PM

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Dunk it in a bath full of water (dont do this)

tacit shadow Aug 19, 2023, 2:07 PM

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FeelsBongoCat

willow phoenix Aug 19, 2023, 2:07 PM

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This has to be a motherboard issue though

tacit shadow Aug 19, 2023, 2:07 PM

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I can’t imagine anything worst then being so excited for your new pc for it not to work

willow phoenix Aug 19, 2023, 2:07 PM

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I hate AM5 bioses

tacit shadow Aug 19, 2023, 2:08 PM

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But that’s the life a gaming has to take

glad yacht Aug 19, 2023, 2:23 PM

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Yeah

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I'm well dissapointed 😦

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Just re-seated the gpu

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still no luck

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Cyberpower will deffo cover all this yeah?

lean temple Aug 19, 2023, 2:25 PM

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Yeah it's all free for you they'll collect the PC from you with DPD or they may send a prepaid label not too sure how it works

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then they'll fix diagnose / fix and send back to you

glad yacht Aug 19, 2023, 2:25 PM

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Does it normally take a while?

willow phoenix Aug 19, 2023, 2:26 PM

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Nope!

lean temple Aug 19, 2023, 2:26 PM

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I sent my PC back, they received it on Thursday morning and next day they sent it out back to me on a Saturday delivery but I was nagging them alot in the emails 😅

willow phoenix Aug 19, 2023, 2:26 PM

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Lewis

lean temple Aug 19, 2023, 2:26 PM

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I sent my PC back for a case change, GPU upgrade and new fans so

willow phoenix Aug 19, 2023, 2:26 PM

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They did the same for me on Thursday!!

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Pc wasn't working and sent it to them Thursday

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They got it Friday

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Then I got it back Saturday pepehypers

lean temple Aug 19, 2023, 2:27 PM

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https://tenor.com/view/the-flash-barry-allen-run-fast-gif-6144593

Tenor

glad yacht Aug 19, 2023, 2:27 PM

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Do they provide packaging bits or should I just shove it in its OG box?

lean temple Aug 19, 2023, 2:27 PM

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Use OG box

willow phoenix Aug 19, 2023, 2:28 PM

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And don't forget za foam

glad yacht Aug 19, 2023, 2:28 PM

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What about the funky foam on the inside?

lean temple Aug 19, 2023, 2:28 PM

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You can buy packaging bits from them thats what I did but it was like £40 for me for the box and foam etc

lean temple Aug 19, 2023, 2:28 PM

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glad yacht What about the funky foam on the inside?

have to buy that sadly 😦

willow phoenix Aug 19, 2023, 2:28 PM

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glad yacht What about the funky foam on the inside?

Add that

willow phoenix Aug 19, 2023, 2:28 PM

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lean temple have to buy that sadly 😦

Naw he has it

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He just got it

lean temple Aug 19, 2023, 2:28 PM

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Oh yeh just shove it back in there

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if u still got it

glad yacht Aug 19, 2023, 2:28 PM

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I do 🙂

lean temple Aug 19, 2023, 2:29 PM

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Just explain all this in an email and say all the stuff you've tried etc etc and they'll issue an RMA

willow phoenix Aug 19, 2023, 2:30 PM

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I guarantee you will get it latest Friday

glad yacht Aug 19, 2023, 2:34 PM

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Okay

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Thanks guys 🙂

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Is there anything else i should try

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or is the red "cpu" light on the mobo a good indicator that summit is wrong

willow phoenix Aug 19, 2023, 2:35 PM

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Good indicator

glad yacht Aug 19, 2023, 2:57 PM

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I can't get the polystyrine to fit back in the box 😢

glad yacht Aug 19, 2023, 3:15 PM

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Hey guys how long am I covered for returning this stuff? and like getting replacements etc?

glad yacht Aug 19, 2023, 3:42 PM

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Last question and I'll stop but do i have to pay for return shipping?

lean temple Aug 19, 2023, 3:49 PM

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glad yacht Last question and I'll stop but do i have to pay for return shipping?

6 Months Collect/Return, 2 years parts, 5 years labour

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Since it hasn't been 6 months the return should be free

glad yacht Aug 19, 2023, 3:51 PM

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Awesome

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You think if I ask they'll let me pay to have them install windows on it

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just to be sure

young widget Aug 19, 2023, 3:53 PM

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Yeah. Sending it in for repairs is free for 2 years (as good warranty is standard currently)

young widget Aug 19, 2023, 3:54 PM

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glad yacht You think if I ask they'll let me pay to have them install windows on it

Yeah. They’ll send you a payment link and once you pay, they’ll install windows for you

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Send it in the same email explaining the issues

glad yacht Aug 19, 2023, 3:57 PM

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Will do

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I'll also call em monday morning

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Thank you all again for your time

obtuse stoneBOT Aug 19, 2023, 4:09 PM

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cprgbglitch :tada: Congrats @glad yacht, you levelled up to 3! :tada:

young widget Aug 19, 2023, 4:25 PM

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Np 👍

glad yacht Aug 21, 2023, 11:17 AM

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Pc hopefully getting collected tomorrow

tacit shadow Aug 21, 2023, 12:50 PM

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Nice 2nd time lucky !

glad yacht Aug 21, 2023, 8:35 PM

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When it gets sorted I'll send a nice video of me bootin the baby up

willow phoenix Aug 21, 2023, 8:36 PM

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!! pepehypers

glad yacht Aug 25, 2023, 3:58 PM

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Okkk

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PC is workin

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They had to replace the 4090

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it was dead on arrival

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it's all workin now!

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Thank you guys for the support and thanks to the cyberpower team for the speedy repair

lean temple Aug 25, 2023, 4:08 PM

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glad yacht Thank you guys for the support and thanks to the cyberpower team for the speedy ...

Let’s gooo enjoy

glad yacht Aug 25, 2023, 4:08 PM

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😄

willow phoenix Aug 25, 2023, 4:19 PM

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glad yacht They had to replace the 4090

Ah thats really a rare occurrence aha

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enjoy your computer!!

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I still don't get how it was DOA as even intergrated graphics wouldn't work

glad yacht Aug 25, 2023, 4:20 PM

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accordin to cyberpower

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it wouldn't post cause of the gpu

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i should have tried removin it

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but

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oh well

devout hedge Aug 25, 2023, 5:09 PM

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Not something you usually think to try

tacit shadow Aug 29, 2023, 11:50 AM

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a dead 4090 how sad

devout hedge Aug 29, 2023, 12:12 PM

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It happens

#Just got a new cyberpower pc system and the pc doesn't display anything