network not connected

[hard osprey]

hi i've been having a problem with my pc where I can load up google youtube and some goames fine but trying to connect to battlestate games or even trying to search for a system update it says i am not connected to a network, so itried updating my network driver but i when i do it says up tp date but if i go futher and try do a system check it says it cant because no network.
any ideas or fixes?

[worn notch]

Do you have a wifi card or a usb adaptor?

[hard osprey]

I just use Ethernet so I’d presume a WiFi card I’m not sure I’m new to this

[edgy rose]

What motherboard have you got?

Your mobo may have built in WiFi or if not you'd have to get an usb adaptor or wifi card

[hard osprey]

Pretty sure it’s an amd ryzen core 7 I think I’m at work rn so couldn’t be sure

[hard osprey]

I’ve never bought anything for it so I’d assume it was built in

[edgy rose]

Motherboard not CPU

[hard osprey]

I’ll have to check when I get back from work

[edgy rose]

No worries 🙂 If your Mobo has built in wifi you may have antennas in the extras bag cyberpower sent

If not then gotta install a wifi card or usb adaptor

[hard osprey]

The antenna they sent are screwed in but I do use an Ethernet connection

[edgy rose]

Oooh sorry I've misread so your Wifi is working just is messing up?

[hard osprey]

It’s okay. The weird thing is that I am connected to the internet because I can go on YouTube and just google in general but it’s like in game stores and even some games just won’t load and says there’s no network connection aswell as the pc not being able to scan for updates