need help reseting pc

[tawny patrol]

.

[round wasp]

:tada: Congrats @tawny patrol, you levelled up to 8! :tada:

[merry wagon]

https://support.cyberpowersystem.co.uk/hc/en-gb/articles/360014733319

Follow this giude

Step by step, exactly as it says

[tawny patrol]

wheres the download tool

[merry wagon]

you don't download the update assistant

[tawny patrol]

okay got it

[zealous palm]

🙀

[tawny patrol]

then restart enter my bios click the usb and download windows

[merry wagon]

yes

[tawny patrol]

is this 100% gonna get the dirty hacker off my pc

[mossy oar]

I don't see why not

[merry wagon]

should do

[tawny patrol]

and if it doesnt😂

thru my pc away

[mossy oar]

I would enable 2fa on your accounts and change passwords on your phone to be safe

Your computer will be fully clean of viruses though

[tawny patrol]

ive already done so

[primal axle]

btw what did you install to get it?

[tawny patrol]

and i havent recievd any emails of suspision so

ark cheats

[primal axle]

oh lmao

[stray mauve]

Yeah. Most cheats probably come with malware

[primal axle]

just use wemod lol

[stray mauve]

But a fresh install should remove any RATS. As they tend to imbed themselves into system files which aren’t typically deleted with a “factory reset”

[rancid anvil]

Just don't cheat

[stray mauve]

A fresh install removes all system files and installs it from the usb

[tawny patrol]

perfect

taken a while

[hexed marlin]

!!!!

[tawny patrol]

why is their OP next to my name

am i over powered

[primal axle]

there

it means original poster

totally not stolen from reddit

[tawny patrol]

great

@here

[primal axle]

delete all the partitions on the disk you want windows on

[stray mauve]

What drives do you have. And what sizes are each. If you have an SSD youll want to install windows on that

[primal axle]

it wont install because the old partitions are still there

[tawny patrol]

i just cleaned both ssds on command prompt im gonna try now

i got 2 SSD 1 500 1 1tb

i fixed it

i’m downloading it onto my 1 tb ssd

is that okay

@primal axle

[primal axle]

which ever you want windows on

but you'd probably want it on the one you wont put so many games on

[tawny patrol]

okay i just cancelled it and changed to the 500

[stray mauve]

Yeah. Normally people have an ssd and then a hard drive for large storage. It can be a pain if both storage devices are the same size because they both look the same when you get to that screen

If they’re both ssds, then it doesn’t matter and it’s just down to preference

[tawny patrol]

yeah i’m just downloading it on the ssd my pc came with ( the 500)

bro

it just stopped and now all my disks are gone

[stray mauve]

Hmm that’s weird

If it’s no longer installing, try restarting your pc and start the process over again

[tawny patrol]

i think maybe the download onto the usb got currupted or just messed up however i can’t acces my pc now so i’m gonna have to find a lap top and reinstall the windows into the usb

[tawny patrol]

i have it gives me all those words in the 2nd picture

[stray mauve]

Hmm. I’ve seen that same screen before (but for me, restarting my pc fixed it)

It looks like it either: isn’t seeing any bootable drives, or (possibly) one of the drives has died

Try getting into the BIOS and see if the bios recognises any drives

[tawny patrol]

also restarted and it said this again

[hollow pendant]

It detects your drives but the PC isn't loading as Windows is not installed

Retry the Windows install and pray it doesn't stop like it done last time lol

[stray mauve]

It’s detecting them which means that they haven’t died. Try the windows install again

[tawny patrol]

it says this every single time

[uneven cedar]

is it installed?

[hollow pendant]

Boot into BIOS and go to Boot devices and choose the USB with Windows on and it should boot in to the Windows Install screen again?

[round wasp]

:tada: Congrats @hollow pendant, you levelled up to 26! :tada:

[hollow pendant]

If it is installed then select the 500GB SSD you installed it on as the boot device

[tawny patrol]

it isn’t installed the installed stopped and went to this screen

how do i boot into the usb stick

i seriously don’t know what to do

[hollow pendant]

In the BIOS look for Boot Devices or something like than then select the USB

[mossy oar]

You can always go into the boot menu rather than the bios, should be easier to find

F8 or F11 apparently

[tawny patrol]

bro

i’ve done all this

it all just gives me

[mossy oar]

Is it being weird?

[tawny patrol]

look i’ll even try this

[mossy oar]

You are booting in the wrong device ?

[hollow pendant]

You're selecting the 500GB ssd by the looks of this video

which doesnt has windows installed on

[tawny patrol]

both give me that

and now for some reason my 2nd ssd is missing

[mossy oar]

You have a spare computer you can check the usb on?

Just see if the stuff is there cause it sounds really weird

[mossy oar]

Could just somehow of corrupted idk

[tawny patrol]

gonna have to wait for my dad to come home with his laptop

[tawny patrol]

still waiting @mossy oar say i reinstall windows onto the usb stick and try it all again and it still doesn’t work what can i do

[stray mauve]

If it isn’t working, definitely get in contact with cyberpower. Unfortunately they aren’t open till Monday. But drop them an email and it’ll be waiting for them on Monday

[round wasp]

Customer Support

:telephone: [phone], Option 1
:e_mail: [email protected]
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include as much information about your query as possible, and ensure to include your order number if you require after-sales support.

CyberPowerPC UK 🔸 0333 323 7776 🔸 https://www.cyberpowersystem.co.uk

[mossy oar]

^

Contact support, will assist you on Monday

[tawny patrol]

do you roughly know how much it will cost

[tawny patrol]

got my hands on a laptop

this is what is said when trying to open the usb stick

all good got a new usb stick downloading windows onto it now

hopefully this fixes everythibt

[tawny patrol]

only gone and fixed it

175😩😩😩😩😩

[stray mauve]

[mossy oar]

Should cost nothing

[mossy oar]

Nice!

[tawny patrol]

bro

its still doingf shit

like someones on it

im gonna just guess its buggy

and hopefully stops after a while

is their a chance the hacker put a file on my one drive ?

[mossy oar]

Probably not

[tawny patrol]

didnt think so

i checked the history and deleted every file in their anyway

imma hope its just a bug

[mossy oar]

Probably

What's the bug though?

[tawny patrol]

like its like someone is controlling it or trolling me

[round wasp]

:tada: Congrats @tawny patrol, you levelled up to 9! :tada:

[tawny patrol]

using my mouse

shooting my gyn

clicking shit

its stopped atm

[tawny patrol]

all my files randomlt start opening tooo

did not type that

[vapid citrus]

You sure your keyboards not broke?

[tawny patrol]

yeah bro because its clicking stuff too

[tawny patrol]

and like before when i shut my pc down my moniters turn off and it acts as if it shuts down mt my keybourd and mouse and my pc fans and leds are still on

[primal axle]

check your firewall for outgoing addresses

[primal axle]

• this is a confirmed windows bug

[tawny patrol]

how do i check that

[robust mist]

https://keyboard-tester.com try this site and see if it’s the keyboard

[mossy oar]

No virus would do that, unless it's some weird one

[tawny patrol]

all but my tab

[robust mist]

And are they automatically spamming on that website?

[tawny patrol]

should i leave it open for a while and come baclk

[tawny patrol]

left it for 10 mins and only F10 was pressed

imma leave it for another 10

[robust mist]

Any chance you have another keyboard you can test as well?

[tawny patrol]

yeah im still being hacked

the guy litterly only came when i was in pvp

and made me die

started spamming loads of keys

and its weirfd cos the main key thats being spammed is the one that aint working on my keyboard(tab

[primal axle]

that sounds alot like placebo

viruses are automated

not someone attacking you when they want

[crisp flint]

Try disconnecting from the internet and see if it still happens

[robust mist]

Disconnect from the internet (remove Ethernet or wifi adapter)

Damn it Harry

[crisp flint]

[tawny patrol]

whats a placebo

[robust mist]

When you reset windows before, did you see this screen?

If you did you should’ve deleted all the partitions, and formatted the main drive.

That would’ve wiped everything

[mossy oar]

I think he did that, it sounds nothing like a virus imo

[robust mist]

It could be corrupted windows from the stuff I’ve looked at, so maybe a remnant left over, the ideal scenario would be to try a new keyboard, or unplug the keyboard and leave onscreen keyboard on and see if anything happens.

[stray mauve]

Worst case scenario. You can try replacing storage devices (it’s not ideal) but it should fix it, unless it’s a RAT via the internet

[tawny patrol]

yeah i did that
excaclty that

i just let go off my mouse and keyboard and someone was litterly playing my game#

moving around

shooting

crouching

opening my inventory

its hard to even type here cos sdas dasadsdwafgf keeps being spammed

[crisp flint]

Does it still do it when you're disconnected from the Internet?

[tawny patrol]

i havent tried that yet

if it does what does that indicate

[crisp flint]

If it doesn't then it could be someone remotely accessing your PC

[tawny patrol]

and how would i take them off

[crisp flint]

We can have a look and see if there's anything to indicate some kind of program running on your PC which is letting them access it / look at your network traffic / etc

[tawny patrol]

where should i look for that

[crisp flint]

I would check if it stops when you're not connected to the internet first and go from there, if it still does it when you're disconnected then it could be malware or something else which can run offline

[primal axle]

viruses dont throw ur fights lol

you THINK something is happening when its usually user error

[tawny patrol]

my fight was thrown because some else was making me shoot making me move in a differnt way opening chat

[mossy oar]

It just sounds very odd

You sure there's not something else going on?

How about just disconnect your keyboard and see if any inputs happen

[tawny patrol]

okay

ive noticed it happens every 20 mins

once it happedned again im gonna disconnect my keyboard

is their any reason why my TAB isnt working but when the PC bugs out he starts clicking it and it works

[mossy oar]

Your keyboard may be glitching

[mossy oar]

If he is pressing tab it isn't using your keyboard

[tawny patrol]

great 😑

[crisp flint]

Disconnect your internet - it's clear that there's something affecting your PC and I wouldn't keep on using it until you get this sorted, especially as you had accounts compromised the other day, it's probably related

Have you installed anything since you reinstalled Windows - if so, what?

[tawny patrol]

no i havent

also

it started happenign and i disconnected my key board and it stopped

[robust mist]

So your keyboard may be knackered

Have you tried another keyboard?

Made sure all your keyboard drivers are up to date?

[primal axle]

Sounds like a dodgy cable if it is

[tawny patrol]

i do not recongise these keyboards

also

razor death adder is my mouse and its under keyboards too

weird

@here

[crisp flint]

My mouse also shows up under keyboards, and I also have extra ones labelled HID, so that seems normal. Are you still having the same issues?

[tawny patrol]

to be honest

im not

i havent done anything tho

its just sopped

stopped

[round wasp]

kaos1069#0 was warned for Spamming

[tawny patrol]

for now

happened once today thats it

[crisp flint]

I would keep an eye on it and see how it goes - next time it happens, disconnect your keyboard/mouse/network and see if doing any of those makes it stop right away

[tawny patrol]

everytime it DOES happen i unplug my keyboard and it stops

[crisp flint]

Try heading into Razer Synapse and see if you have any macros set up

Could also try uninstalling it to see if that makes any difference