Slow performance | CyberPowerPC UK | Page 1

astral nebula May 16, 2023, 7:27 PM

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Hey all,

Received my order from Cyberpower today, but unfortunately from unboxing and connecting the system's performance has been extremely slow, ie. unusable to the point of boots taking a couple of minutes.

One thing I have noticed is the processor speed in the bios is set to 900Mhz, not sure if this is indicative of a problem, picture attached.

Any help would be appreciated.

Cheers.

lilac basalt May 16, 2023, 7:30 PM

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That is certainly weird. Shouldn't be indicative of any bad component - I would reset the bios to factory settings and enable xmp with secure boot + tpm

astral nebula May 16, 2023, 7:46 PM

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Thanks - reset bios and applied these settings but unfortunately still have the bad performance (ie. file explorer taking 15 or so seconds to open)

lilac basalt May 16, 2023, 7:46 PM

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Can you open up task manager?

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and show me the cpu ghz and ssd

astral nebula May 16, 2023, 8:07 PM

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of course, here we go

rn_image_picker_lib_temp_e2f4183e-9c44-4edd-b5f0-53a034ccaab6.jpg

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stone egretBOT May 16, 2023, 8:07 PM

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cprgbglitch :tada: Congrats @astral nebula, you levelled up to 1! :tada:

lilac basalt May 16, 2023, 8:10 PM

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what in the world

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@proven radish would you know about this

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I wouldn't know and I would contact support tbh

astral nebula May 16, 2023, 8:11 PM

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Mind me asking what's strange? 😄

lilac basalt May 16, 2023, 8:12 PM

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I have an i5, your i9 11900kf should be running above that

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3.5GHZ base is the i9

astral nebula May 16, 2023, 8:12 PM

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ah I see!

lilac basalt May 16, 2023, 8:13 PM

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I would usually only see that low in laptops, maybe windows has a power plan option?

lilac basalt May 16, 2023, 8:14 PM

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astral nebula Thanks - reset bios and applied these settings but unfortunately still have the ...

If you have reset bios and it still shows up like that it is def not normal

astral nebula May 16, 2023, 8:15 PM

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just changed the power plan options, think it must be more fundamental as it hasn't changed much

yeah bios all reset

arctic shoal May 16, 2023, 8:15 PM

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Might sound stupid. But have you tried a restart?

astral nebula May 16, 2023, 8:16 PM

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not at all - I have yes

arctic shoal May 16, 2023, 8:16 PM

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Ah poop

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The reason for the sluggishness is definitely because it’s running at 0.18

astral nebula May 16, 2023, 8:16 PM

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had the system off multiple times, I could tell something was wrong during windows setup as the animations were lagging tbh

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ie straight out the box

arctic shoal May 16, 2023, 8:17 PM

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Happened to me once. Locked at an extremely low frequency and restarting it fixed it

I’d definitely email support and see what they say

stone egretBOT May 16, 2023, 8:17 PM

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Customer Support

:telephone: 03333-237776, Option 1
:e_mail: sales@cyberpowersystem.co.uk
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include as much information about your query as possible, and ensure to include your order number if you require after-sales support.

astral nebula May 16, 2023, 8:17 PM

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will do guys, thanks very much though!

lilac basalt May 16, 2023, 8:17 PM

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maybe "restart" it because that does a full power cycle

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shutting it down may not do the same thing

astral nebula May 16, 2023, 8:17 PM

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will try and submit to support. many thanks for jumping on guys

#Slow performance