PC wont get display, 3 beeps. | CyberPowerPC UK | Page 1

long violet Oct 9, 2022, 3:39 PM

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1 long beep followed by 2 short beeps. VGA light is red briefly, turns on and then goes away and fans on gpu turn off. I'm pretty noob when it comes to PC building and removing parts etc so im kind of panicking right now as this cost me a lot of money

devout current Oct 9, 2022, 3:43 PM

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Do any of the DEBUG LEDS stay on once the pc is on?

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Theres 4, CPU, DRAM, VGA and then BOOT

long violet Oct 9, 2022, 3:44 PM

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nope, they all go off

devout current Oct 9, 2022, 3:44 PM

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And theres still no signal?

long violet Oct 9, 2022, 3:44 PM

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yeah the fans come on at initial startup of the gpu, then briefly after the beeps all 4 red lights turn off

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and fans go off

devout current Oct 9, 2022, 3:45 PM

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Its normal for the gpu fans to spin up and go off

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They only come on when they reach a certain temperature

long violet Oct 9, 2022, 3:45 PM

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understood, but im getting no display right now, ive never heard these beeps before either

devout current Oct 9, 2022, 3:45 PM

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Also for one long and 2 short beep, that indicates ram

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How many ram sticks do you have?

long violet Oct 9, 2022, 3:46 PM

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2 ram sticks

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i tried removing one and starting it back up but didnt try the other

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i can do that rn

devout current Oct 9, 2022, 3:46 PM

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You’ll want to try both on their own

long violet Oct 9, 2022, 3:46 PM

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ok one sec

devout current Oct 9, 2022, 3:46 PM

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I think the stick you try will need to go in the second ram slot

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Yep, second slot

long violet Oct 9, 2022, 3:48 PM

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devout current Oct 9, 2022, 3:48 PM

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Try one, if it doesn’t have a signal, turn the pc off and then try the second stick on its own

thin finchBOT Oct 9, 2022, 3:48 PM

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cprgbglitch :tada: Congrats @devout current, you levelled up to 52! :tada:

long violet Oct 9, 2022, 3:48 PM

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still no display and hearing beeps

devout current Oct 9, 2022, 3:48 PM

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Is it fully pressed in?

long violet Oct 9, 2022, 3:48 PM

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yeah i heard it click

devout current Oct 9, 2022, 3:48 PM

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Okay, try the other stick

long violet Oct 9, 2022, 3:48 PM

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ok

devout current Oct 9, 2022, 3:48 PM

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Make sure to turn it all off etc

long violet Oct 9, 2022, 3:49 PM

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same thing

devout current Oct 9, 2022, 3:49 PM

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Okay now, pick whichever stick, and put it in one of the other ram slots

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Want to try and rule out the possibility of it being the actual slot on the motherboard

long violet Oct 9, 2022, 3:50 PM

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ok so only 1 stick plugged in and in any other the other 3 slots?

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unplug everything from socket 2?

devout current Oct 9, 2022, 3:50 PM

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Just one stick in a slot other than slot 2

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Slot 1, 3 or 4

long violet Oct 9, 2022, 3:51 PM

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same thing tried it in slot 3

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which i dont thinks ever been used

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the boot light is red now

devout current Oct 9, 2022, 3:52 PM

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Is it still doing 1 long and 2 short beeps

long violet Oct 9, 2022, 3:52 PM

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yeah

devout current Oct 9, 2022, 3:52 PM

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Hmm

long violet Oct 9, 2022, 3:52 PM

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is the boot light being red a big worry?

devout current Oct 9, 2022, 3:53 PM

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Think it just means that it can’t post

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Ill see what else i can find

long violet Oct 9, 2022, 3:53 PM

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btw ive noticed the GPU fans stay on when the boot light is on but when all 4 lights are off the fan goes off

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ok it will be amazing if u could fix this because i have work tomorrow from home and im in big big big trouble lol ill pay extra if needed

devout current Oct 9, 2022, 3:54 PM

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Okay so for now, put both sticks of ram in (they’ll want to go into slot 2 and 4)

long violet Oct 9, 2022, 3:55 PM

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ok

devout current Oct 9, 2022, 3:55 PM

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Now we want to try resetting the CMOS

thin finchBOT Oct 9, 2022, 3:55 PM

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Resetting CMOS

:one: Shut down your PC and unplug the power cord from the wall.
:two: Locate the CMOS battery (see the image below). On some motherboards, you may have to remove the graphics card in order to access it.
:three: Remove the CMOS battery from the motherboard by pressing down on the clip and pulling the battery out.
:four: Hold down the case power button for three seconds while your PC is unplugged.
:five: Install the CMOS battery back into the motherboard and plug the power cord back into the wall.
:six: Plug in and turn on your PC.

A video guide is also available below

long violet Oct 9, 2022, 3:55 PM

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ok i tried finding the cmos switch or whatever but couldnt find it, do you want me to record my pc

devout current Oct 9, 2022, 3:55 PM

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The CMOS battery is normally under the graphics card

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You might have to take the graphics card out in order to get it

long violet Oct 9, 2022, 3:56 PM

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Right ive never done that before

thin finchBOT Oct 9, 2022, 3:56 PM

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Reseating GPU

devout current Oct 9, 2022, 3:56 PM

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This is how to remove your gpu

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Make sure to turn the pc off

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You may also want to drop tech support an email also (just incase we can’t fix the issue here).

long violet Oct 9, 2022, 3:58 PM

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Remove these yeah?

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this cable

thin finchBOT Oct 9, 2022, 3:58 PM

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Technical Support

:telephone: 03333-237776, Option 2
:e_mail: [email protected]
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include your order number, the issue you are facing and any steps you have already taken to try and fix the issue.

devout current Oct 9, 2022, 3:59 PM

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Yep, those are called PCIE cables. At the top is a little clip which you’ll want to push down (towards the back of the clip)

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And once your pushing it down, you’ll want to pull

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They can be very hard to take out so don’t be scared to use some force

long violet Oct 9, 2022, 4:00 PM

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done now ill unscrew side

devout current Oct 9, 2022, 4:01 PM

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Yep unscrew the screws at the side

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Then, theres a clip on the motherboard (near the gpu)

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You’ll want to push that down towards the motherboard

long violet Oct 9, 2022, 4:04 PM

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this screw is different to every other screw or its a broken screw port idek

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im so streessed

devout current Oct 9, 2022, 4:04 PM

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Send a picture

long violet Oct 9, 2022, 4:04 PM

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devout current Oct 9, 2022, 4:04 PM

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Try a flat head

long violet Oct 9, 2022, 4:05 PM

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thats what ive been trying but it just wont go in its so loose

devout current Oct 9, 2022, 4:05 PM

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The screw wont unscrew?

long violet Oct 9, 2022, 4:05 PM

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all other screws are fine on the pc but this one

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its different

devout current Oct 9, 2022, 4:05 PM

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Does it just keep spinning?

long violet Oct 9, 2022, 4:06 PM

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it doesnt spin the screw at all

devout current Oct 9, 2022, 4:06 PM

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Does the one above it unscrew

long violet Oct 9, 2022, 4:07 PM

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yep\

devout current Oct 9, 2022, 4:07 PM

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It might just be a bit tight

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Have you tried putting the flat head in the thicker bit. It might grip it better

long violet Oct 9, 2022, 4:08 PM

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got it one sec

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ok screws are undone should i use a lot of force to pull it off

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cos it seems pretty tight still

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devout current Oct 9, 2022, 4:09 PM

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Have you pushed down the clip on the motherboard?

long violet Oct 9, 2022, 4:09 PM

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Urmm which clip sorry

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ill take pic

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devout current Oct 9, 2022, 4:09 PM

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Unscrew this one also

long violet Oct 9, 2022, 4:10 PM

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oki

thin finchBOT Oct 9, 2022, 4:10 PM

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cprgbglitch :tada: Congrats @long violet, you levelled up to 6! :tada:

devout current Oct 9, 2022, 4:10 PM

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And ill show you the clip aswell

long violet Oct 9, 2022, 4:10 PM

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done that screw

devout current Oct 9, 2022, 4:11 PM

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Its a bit hard to see

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Bit theres a clip on the motherboard. You’ll want to push it down (towards the motherboard)

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This will push the gpu out of the slot at that end, and then you can pull the gpu out

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I find pushing the clip down whilst holding the gpu helps cos you can feel it push out, and then can pull it

long violet Oct 9, 2022, 4:12 PM

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done

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its out

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i see the cmos battery now

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shall i just remove it yeah

thin finchBOT Oct 9, 2022, 4:13 PM

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Resetting CMOS

:one: Shut down your PC and unplug the power cord from the wall.
:two: Locate the CMOS battery (see the image below). On some motherboards, you may have to remove the graphics card in order to access it.
:three: Remove the CMOS battery from the motherboard by pressing down on the clip and pulling the battery out.
:four: Hold down the case power button for three seconds while your PC is unplugged.
:five: Install the CMOS battery back into the motherboard and plug the power cord back into the wall.
:six: Plug in and turn on your PC.

A video guide is also available below

devout current Oct 9, 2022, 4:13 PM

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Follow this guide for the cmos 👍

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Once youve reset the cmos, you’ll want to put the gpu back in

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Which means lining it up with the slot, pushing it in till you hear a click (the click is the clip pushing out back to where it was)

Putting the pcie cables back in (make sure to pit the cables together before putting them in)

long violet Oct 9, 2022, 4:18 PM

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right ill try put the gpu back in now

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the screws are sohard to get back in

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it feelsl ike the screw wont even go back in the hole

devout current Oct 9, 2022, 4:22 PM

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They holes might be stripped down a bit

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If they wont go in fully, then just get them in slightly for now

long violet Oct 9, 2022, 4:23 PM

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done

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pcie cabels now

devout current Oct 9, 2022, 4:24 PM

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You’ll want to put the 6+2 bit together first

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Hold both together, and slot it in

long violet Oct 9, 2022, 4:25 PM

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ok there in.. i think

devout current Oct 9, 2022, 4:26 PM

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Send a picture 👍

long violet Oct 9, 2022, 4:26 PM

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devout current Oct 9, 2022, 4:26 PM

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From what i can tell it looks good

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Send a picture from above

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So i can see the cables going into the gpu from above

long violet Oct 9, 2022, 4:27 PM

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devout current Oct 9, 2022, 4:27 PM

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The right one wants to go in a bit more

long violet Oct 9, 2022, 4:28 PM

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tried@pushing as hard as posisble

devout current Oct 9, 2022, 4:28 PM

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Does the clip go over?

long violet Oct 9, 2022, 4:28 PM

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i believe so yea

devout current Oct 9, 2022, 4:28 PM

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Okay then it should be good

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Cmos battery is back in right?

long violet Oct 9, 2022, 4:29 PM

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ywp

devout current Oct 9, 2022, 4:29 PM

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Phew 😂

long violet Oct 9, 2022, 4:29 PM

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lol

devout current Oct 9, 2022, 4:29 PM

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Are the ram sticks back into slot 2 and 4?

long violet Oct 9, 2022, 4:29 PM

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yeA

devout current Oct 9, 2022, 4:29 PM

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Okay, now we hope and pray it works

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Turn it on and see where were at

long violet Oct 9, 2022, 4:30 PM

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broooo

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the beeps were delayed this time

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they took ages to beep

devout current Oct 9, 2022, 4:31 PM

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Aww

long violet Oct 9, 2022, 4:31 PM

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boot light is still red

devout current Oct 9, 2022, 4:31 PM

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Still the same beeps and no signal?

long violet Oct 9, 2022, 4:31 PM

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yup

devout current Oct 9, 2022, 4:32 PM

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Its hard to say but best bet is to get in touch with tech support :/

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Id drop them an email and let them know you’re tried reseating the gpu and ram, testing each ram stick individually as well as clearing the cmos

long violet Oct 9, 2022, 4:38 PM

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ok can u link the thing again

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plz

devout current Oct 9, 2022, 4:38 PM

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Sure

thin finchBOT Oct 9, 2022, 4:38 PM

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Technical Support

:telephone: 03333-237776, Option 2
:e_mail: [email protected]
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include your order number, the issue you are facing and any steps you have already taken to try and fix the issue.

long violet Oct 9, 2022, 4:40 PM

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ive just done another reboot and stuff, it started up with no beeps but boot light is on

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the monitor 100% detects its receiving input as a light shows up but then after a while it gets no signal

devout current Oct 9, 2022, 5:18 PM

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its definitely a weird one

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normally the 1 long and 2 short beeps indicates ram. but its rare for 2 ram sticks to both die

long violet Oct 9, 2022, 5:36 PM

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i read it could mean just display issue , because it wont even connect to my onboard grpahics

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like i took out my gpu and tried using motherboards display port

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and hdmi

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and still nothing

devout current Oct 9, 2022, 5:41 PM

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what cpu do you have?

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not all cpus have onboard graphics

long violet Oct 9, 2022, 5:41 PM

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i want to cry man

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ermm ryzen 5700

devout current Oct 9, 2022, 5:41 PM

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5700g?

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or 5700x?

long violet Oct 9, 2022, 5:41 PM

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5800x

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sorr

devout current Oct 9, 2022, 5:42 PM

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ah, that doesnt have onboard graphics

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so it won't display anything anyway

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your best bet is to go through tech support, you've done a lot of tests anyway so hopefully they'll just request you to send it in for repairs/diagnostics

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if you let them know everything we tried, then they won't ask you to do it all again

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PC's can be a real pain sometimes and theres not a lot you can do when it happens :/ you can only hope it gets fixed sooner rather than later

long violet Oct 9, 2022, 5:46 PM

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is my pc atill under warranty yeah?

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still

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could you check for me please

undone condor Oct 9, 2022, 5:54 PM

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long violet is my pc atill under warranty yeah?

We can't check officially as we don't have access to Cyberpower's systems, but you have a 5 year warranty with 2 years on parts

long violet Oct 9, 2022, 5:55 PM

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Thanks

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Bought it in 2021 last year so should be fine

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Turns out it was a power issue, changed power port to go directly into wall socket rather then extention cable and working for now

#PC wont get display, 3 beeps.