issue with dark core RGB PRO SE disconnecting randomly | CORSAIR | Page 1

signal rune · 2025-10-01T01:06:08.054Z

Continuation of https://discord.com/channels/448544060714778625/448544060714778627/1422748098819784754

signal rune Oct 1, 2025, 1:06 AM

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Continuation of #corsair-products message

still raptor Oct 1, 2025, 1:07 AM

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Hello!

Have you tried “uninstalling” your mouse and dongle from your system, unplugging them from the PC, restarting your PC, and then plugging them back in?

signal rune Oct 1, 2025, 1:07 AM

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never, wasnt aware that was an option, im assuming thats effectively a factory reset?

still raptor Oct 1, 2025, 1:08 AM

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No, from my understanding, it’s not.

signal rune Oct 1, 2025, 1:08 AM

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we'll be able to test if it imediately works or not, since most of the time this issue occurs when first plugging in for the day after letting it charge.

still raptor Oct 1, 2025, 1:08 AM

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signal rune never, wasnt aware that was an option, im assuming thats effectively a factory r...

Although, we can try this after.

signal rune Oct 1, 2025, 1:08 AM

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alright.

still raptor Oct 1, 2025, 1:09 AM

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Please open Windows “Settings” and navigate to “Bluetooth and Devices”

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One moment, opening Discord on my PC.

signal rune Oct 1, 2025, 1:10 AM

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just a heads up my desktop doesnt have acess to bluetooth in case u were about to have me try something via bluetooth, anyway its open

still raptor Oct 1, 2025, 1:10 AM

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I know.

signal rune Oct 1, 2025, 1:10 AM

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shows up.

still raptor Oct 1, 2025, 1:10 AM

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Click "Remove Device" for the dongle/receiver

signal rune Oct 1, 2025, 1:11 AM

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k

still raptor Oct 1, 2025, 1:11 AM

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After you do that, restart your PC

signal rune Oct 1, 2025, 1:11 AM

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how can i acess windows restart with just my keyboard? dont remember how to go through the windows menu.

still raptor Oct 1, 2025, 1:12 AM

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Windows + X

signal rune Oct 1, 2025, 1:12 AM

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thx, k what do i do when i reboot?

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plug er back in?

still raptor Oct 1, 2025, 1:12 AM

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Yeah

signal rune Oct 1, 2025, 1:12 AM

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k, back soon.

still raptor Oct 1, 2025, 1:12 AM

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When you're in Windows, plug it back in.

signal rune Oct 1, 2025, 1:14 AM

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k im back

still raptor Oct 1, 2025, 1:14 AM

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If this does not work, I wonder if it's how the dongle is connected to the PC.

Just so I'm aware, how is the dongle connected to the PC? For example, I have my mouse plugged into my mousepad, and my mousepad is plugged into my monitor USB port. Then, my monitor is plugged into my PC via DisplayPort (video) and USB (to configure the display settings).

signal rune Oct 1, 2025, 1:15 AM

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still raptor If this does not work, I wonder if it's how the dongle is connected to the PC. ...

wait, if a monitor has a usb port, i can plug my mosuepad into there and my keyboard and all taht stuff will go in through my display port?

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that's Crazy, i didnt know that, i might just check to see if my monitor has a usb slot lol

still raptor Oct 1, 2025, 1:16 AM

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No, the monitor must have a dedicated USB-A port and a USB cable from the monitor to the PC.

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DisplayPort/HDMI are specifically for video (and audio), nothing else.

signal rune Oct 1, 2025, 1:17 AM

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ah, for a second i thought there was something i didnt know about display ports lol, ok that makes MUCH more sense

still raptor Oct 1, 2025, 1:17 AM

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It's okay. It can be confusing at times...

signal rune Oct 1, 2025, 1:17 AM

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anyway, uh, right now my MM700 mousepad is plugged into my pc, and my K55 keyboard into that, and my mouse into the mm700 mousepad aswell then that back to my pc

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though gonna say this now, so far its working like a dream since removing the dongle.

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lights on my keyboard still died, and had to go into icue to re-enable them, but its not rapidly disconnecting currently, so that's a great sign

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for some reason icue isnt detecting my mouse though and not applying my MSI settings

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icue thinks its off

still raptor Oct 1, 2025, 1:19 AM

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It may be an issue with the devices not getting enough power, as the keyboard AND mouse are both plugged into the mousepad. Is this correct?

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The mousepad may not be providing enough power to the keyboard and mouse.

signal rune Oct 1, 2025, 1:19 AM

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yes, but it was like that for like, nearly a year and then just suddenly started 1 day

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with nothing in my setup changing

still raptor Oct 1, 2025, 1:19 AM

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True...

signal rune Oct 1, 2025, 1:19 AM

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so, i just highly doubt it

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possible but it'd be weird

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anyway, so far its working prettty good since doing that

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just icue isnt detecting it for some reason

still raptor Oct 1, 2025, 1:20 AM

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Is the mouse dongle plugged back in and is the mouse on the 2.4 GHz mode?

signal rune Oct 1, 2025, 1:20 AM

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rebooting icue fixed that nvm

still raptor Oct 1, 2025, 1:20 AM

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Okay

signal rune Oct 1, 2025, 1:20 AM

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so far all is well, i think you fixed my problem man, hold on im gonna replug back in the mouse softly (which normally i'd have to be forceful) and if it doesnt do that problem then i think im in the clear.

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yeah nothing happend i put it in soft as a feather, and normally that doesnt work at all, so far its working as great as the 1st day i got it

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been putting up with this for like 6+ months so ur a life saver, since i really like this mouse

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knew it had to be something weird happy its not the USB like i thought, corsair products are pretty high quality.

still raptor Oct 1, 2025, 1:21 AM

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Interesting. So I suppose an uninstall and reinstall of the mouse dongle from your system worked.

signal rune Oct 1, 2025, 1:22 AM

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yeah, NO idea why but

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working like a dream now.

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could be a fluke, but i'll know for sure in the next coming days, cuz i've never went days without it happening, generally a few times a day.

still raptor Oct 1, 2025, 1:22 AM

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I suppose if you ever have this issue again, open Windows settings and click "Remove Device" on the device you want to remove.

signal rune Oct 1, 2025, 1:23 AM

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yeah, well Thanks! i really appreciate it, never would have thought to try that.

still raptor Oct 1, 2025, 1:23 AM

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Also make a new post in #1060676452527378472 if the issue , or another issue, ever happens.

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Thanks for letting me help you with your mouse!

Have a great day!

signal rune Oct 1, 2025, 1:23 AM

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hold on, just happend briefly, but could have been a fluke, i'll have to wait more days

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to test it out.

still raptor Oct 1, 2025, 1:23 AM

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ok

signal rune Oct 1, 2025, 1:24 AM

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can i @ u in a few days if it keeps happening?

still raptor Oct 1, 2025, 1:24 AM

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Yeah, that's fine.

signal rune Oct 1, 2025, 1:24 AM

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ok, im gonna just leave this channel up, since i have had days where it didnt do it much, but ive never gone more then a day without it happening once atleast badly.

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fingers crossed

still raptor Oct 1, 2025, 1:25 AM

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This is more of a "worst case" scenario, but if the issue never gets resolved, contact Corsair tech support. Doesn't hurt to try.

signal rune Oct 1, 2025, 1:26 AM

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yeah, corsair support is p good, their customer service is great, was having issues with my headphones, and they just replaced them for free.

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wish more tech companys were like that.

still raptor Oct 1, 2025, 1:32 AM

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Yeah, Corsair Support is nice.

signal rune Oct 2, 2025, 10:59 PM

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@still raptor now that its been a few days, yeah issue still occurs

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idk if this helps but when it disconnects if left plugged in, i'll get this pop up

signal rune Oct 2, 2025, 11:40 PM

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just tried something likely pointing to it confirming its an issue with the usb itself, this time when plugging it in, i held it in with my finger, and it would immediately disconnect the second i let go of pressure.

signal rune Oct 3, 2025, 12:03 AM

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this time when removing the dongle from the bluetooth tab lead to it just instantly disconnecting again so

still raptor Oct 4, 2025, 3:39 PM

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Sorry, I’ve been so busy with school and such. Please ping me later today.

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@signal rune ^^

still raptor Oct 4, 2025, 4:46 PM

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Hey @signal rune? I'd recommend creating a Corsair support ticket for this issue and asking them about potential solutions.

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chelp

austere finchBOT Oct 4, 2025, 4:46 PM

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Hi! We see that you're asking for help. We are not an official support forum so we highly encourage you to create a ticket with our official support team.

While you wait for a response from them, feel free to make a post in #1060676452527378472 - please detail out your issue and a community member might be able to help you!

still raptor Oct 4, 2025, 4:49 PM

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Let me find the specific link for the tech support so you don't have to argue with the bot. 🤣

signal rune Oct 6, 2025, 4:00 AM

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still raptor Let me find the specific link for the tech support so you don't have to argue wi...

no need, thanks for the help though! im just gonna do their advanced RMA

#issue with dark core RGB PRO SE disconnecting randomly