Sabre V2 Pro not supported by Official Corsair Web Hub.

[oak sentinel]

I purchased the Corsair Sabre V2 Pro today from best buy and was super excited to customize my new mouse with the same settings I use on all my mice, 4k polling rate, 3200 dpi (i have a 480hz refresh rate monitor and the difference between 1k polling and 4k polling is very evident to me). Upon accessing the Corsair Web Hub directly from the official Corsair site, I am unable to pair my Sabre V2 Pro as it is not a compatible product according to the Web Hub. I even tried to access the dev builds of Corsair Web Hub, which successfully detects my Sabre V2 Pro, but fails to authorize the device even though it says in my browser that Corsair's Web Hub has permission for the mouse. I tried a lot of different things, like clearing cache, Both Wired and Wireless, using the 3 browsers Corsair specifically says ARE compatible with Web Hub, and resetting permissions / removing the mouse from my pc completely within device manager, plus many other things, does anyone know how I can actually customize the settings of the product I purchased that Corsair has officially released? This is a major oversight on Corsair's part, I am amazed they didn't verify their Web Hub works with their newly released product that adverrtises its ability to be configured with Corsair Web Hub.

Like am I doing something wrong? I tried accessing the software from the official Sabre V2 Pro listing on Corsair.com, as well as from the quick links at the bottom of Corsair's site. This should not even be an issue.

[fast zephyr]

If you can’t get the web version to work, I’d recommend to install the dedicated iCUE app if possible.

Or, try running the browser in Admin mode, or whatever the specific term is.

[abstract shard]

Hi there, could you try using this Web Hub link? It should work for Sabre v2 in particular while any kinks in the regular version are ironed out.

[oak sentinel]

i love you

it worked

[oak sentinel]

icue didnt work i tried that too

[oak sentinel]

i was going to type that link out cuz i saw it in a review of the mouse but i thought that might be like a generated page for each person that accesses the software, damn it wouldve saved me the headache

but im just glad i can actually change settings now, thank you

[abstract shard]

Oh great! Sorry for all the headache getting to this point

[oak sentinel]

I just hope they fix that issue tomorrow because im sure anyone that buys one is gonna run into the same thing as i did

[abstract shard]

Yep exactly - it’s on their radar now, should be fixed tomorrow

[abstract shard]

Hey, just wanted to confirm that it has now been added to the main public Web Hub release - everything should work as expected with no workaround needed. Sorry again for the hassle yesterday!