#help

120 messages · Page 1 of 1 (latest)

sly sapphire
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can someone help me I have a corsair k57 keyboard and mouse and for the keyboard the slipstream isnt working at all and its also not being detected by icue how do i fix it

wooden mothBOT
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Hi! We see that you're asking for help. We are not an official support forum so we highly encourage you to create a ticket with our official support team.

While you wait for a response from them, feel free to make a post in #1060676452527378472 - please detail out your issue and a community member might be able to help you!

sly sapphire
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can someone help me I have a corsair k57 keyboard and mouse and for the keyboard the slipstream isnt working at all and its also not being detected by icue how do i fix it

wooden mothBOT
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Hi! We see that you're asking for help. We are not an official support forum so we highly encourage you to create a ticket with our official support team.

While you wait for a response from them, feel free to make a post in #1060676452527378472 - please detail out your issue and a community member might be able to help you!

pastel oyster
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@sly sapphire Hello!

Which USB port do you have your Slipstream dongle plugged into? Able to try a different one? If that doesn't work, have you tried to re-pair them?

To re-pair them:

  • Plug your Slipstream dongle into your computer.
  • Open iCUE.
  • Plug in your keyboard to your PC with the cable.
  • Click your Slipstream dongle on the Home tab within iCUE.
  • On the bottom right, click "pair" to the right of " USB Wireless Receiver Pairing".
  • Follow the onscreen instructions.
  • **Repeat this for your mouse if applicable
sly sapphire
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the slipstream dongle works fine because my mouse works

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and my mouse is able to be detected too

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its only my keyboard thats not working

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and not being detected

pastel oyster
sly sapphire
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ive been connecting the keyboard with a wire and its still not detecting

pastel oyster
sly sapphire
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this is what i see i dont see my keyboard my mouse is already paired tho

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but im typing with my keyboard rn lol so clealry it works with wire just not being detected

pastel oyster
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Is your iCUE updated to the latest version (5.31.112)?

sly sapphire
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yes it is

pastel oyster
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Addionally, head over to settings (gear icon on the top right)>Software Updates>Check for Updates. Let's see if you have the latest update for it as well

sly sapphire
pastel oyster
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For the firmware for it, click on the Slipstream dogle on the Home tab, and click the gear icon to the right of the dongle name

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Then check to see if the firmware is on the latest version as well

image.png
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Note mine may have a different version, as this one is for my Virtuoso Max headset

sly sapphire
pastel oyster
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Seems as if it won't connect due to the Slipstream dongle not having the multipoint receiving enabled

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Do you have the dongle that also came with your Harpoon?

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Might be underneath the mouse, there's a cover on the bottom to store it

sly sapphire
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i am using the dongle rn tho already thats why its being detected in the first place. if i remove the dongle from my laptop both the mouse and dongle dont show anymore

pastel oyster
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Ah, so you bought them as I bundle I think that was available? I forget tbh if these were available as a bundle lol

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But that dongle does support multiple devices at once

sly sapphire
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yes yes its supposd to support both as once its the bundle

pastel oyster
pastel oyster
sly sapphire
pastel oyster
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Hmmmm

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Thonking lol

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Hmmm

sly sapphire
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yea idk what to do

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it was working fine yesterday and all of a sudden i downloaded icue and it wont work anymore it just automatically updated something

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but if the keyboard gets detected in icue i can pair it

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but the keyboard works because im using right now

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just not seen in the software

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and idk why

pastel oyster
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Gimme 5 mins, gonna do some digging pinga_read

sly sapphire
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okayy thanks for trying to help tho please let me know if you find something

pastel oyster
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I actually might know lol

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Is it in Bluetooth mode or the Slipstream mode?

pastel oyster
sly sapphire
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its in wired mode rn but i can turn into slipstream mode

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it keeps blinking white and then pulsing but never just connects

pastel oyster
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While it's plugged into your laptop, hold FN + F7

sly sapphire
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isnt that bluetooth mode?

pastel oyster
sly sapphire
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yes i think fn + f7 is for bluetooth wireless 2

pastel oyster
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Sorry, FN + F5

sly sapphire
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okay

pastel oyster
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Then attempt to pair it

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Shouldddd work

sly sapphire
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nope still didnt work

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it kept blinking white

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and then pulsing

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and it never showed up on the icue software either

pastel oyster
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Power switch on the back is on, correct?

sly sapphire
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yes

pastel oyster
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Did you hold FN + F5 for at least 2 seconds?

sly sapphire
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yes i did

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thats why it started blinking white

pastel oyster
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Not asking dumb questions haha, just making sure I'm covering all the bases for me to assist in troubleshooting lol

sly sapphire
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yes yes dw i understand

pastel oyster
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Waittt

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When did you hold FN + F5, just in iCUE or when you click the pair button for your Slipstream dongle?

sly sapphire
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wait wdym in icue

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no i just did it in my keyboard

pastel oyster
pastel oyster
sly sapphire
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but it only says pair for the mouse

image.png
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not the keyboard

pastel oyster
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What does it say when you click pair though?

sly sapphire
pastel oyster
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Mighttt work now

sly sapphire
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okay let me try

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nope not working

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its greyed out

pastel oyster
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Hmm

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Unplug your Slipstream dongle

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Go to settings>Software Updates>click the trashcan icon on the right side to delete it out of iCUE

image.png
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Going to try to reinstate the dongle within iCUE to see if that fixes it

sly sapphire
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okay let me try that

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i only see the trash can icon for the keyboard and not the dongle

pastel oyster
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Full window ss, a little easier to follow it lol

image.png
sly sapphire
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oh wait i have to unplug it

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my bad

pastel oyster
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Is it uplugged

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Yup lol

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Has to be disconnected to remove it out of iCUE 🙂

sly sapphire
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here the keyboard it says delete

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which means its still not beind detected even though its connected but i deleted it and im gonna try again

pastel oyster
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Yeah, let's see if that works

sly sapphire
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do i plug it back in now

pastel oyster
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Yeah

sly sapphire
pastel oyster
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Shwet that shows back up

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let's get your K57 now lol

sly sapphire
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what do i do with it

pastel oyster
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Installed the modules that appeared on the top right on your ss?

sly sapphire
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its the same as before now

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my keyboard isnt getting detected to be paired

pastel oyster
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Hmm honestly not sure, tried everything I know to fix it (re-pairing it, reinstating the dongle, insured current updates/firmware is installed, and went through the manual's reconnection steps), to no avail unfortunately.

I would recommend reaching out to CORSAIR support at help.corsair.com for this issue. Normally one of the things above should fix it

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You could try resintalling iCUE, but I doubt that would fix it

sly sapphire
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yea i tried that already and it didnt fix it

pastel oyster
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Worth a try though, but probably won't

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yeah

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I would reach out to support, tried everything I know unfortunately

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Sorry I wasn't able to get it working at the moment sadBlob

sly sapphire
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its okay thanks for helping