#Corsair Nexus consistently crashing iCue when using different profiles

17 messages · Page 1 of 1 (latest)

surreal mantle
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Every time i open iCue with my Nexus plugged in it will crash all of iCue without fail. Has always worked fine until today when i tried making a new profile or even importing a new profile and every time i select either one iCue will instantly crash. Havent found anything simmilar online as of recent

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ive already tried fully reinstalling iCue and force updating my Nexus, neither of which has solved the problem. The only way I can get iCue to work properly is if I completely unplug my Nexus. I have also tried different USB ports on my PC and none of them have worked, whether completely connected to the motherboard or through my keyboard

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if it helps at all, here is my line up of devices

floral valve
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i have the nexus as well and have no issue changing a profile, but since you've tried all the 'available' options (usb/forceupdate/remove/reinstall) i suggest you open a ticket with official support.

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just to make sure, you removed everything with revo uninstaller, not just reinstalled right?

surreal mantle
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On the nexus or the icue software?

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I reinstalled / force updated the nexus, icue i completely uninstalled then installed again

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The nexus is fine and won't crash icue if i use any of the profiles I've had for the last couple of months, but if i try to select a fresh new profile i just created or an imported profile it will instantly crash

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So i duplicated a profile that worked without crashing and edited it... and it works fine with the nexus. But if i try to import that exact same profile instead of duplicating it crashes

floral valve
surreal mantle
floral valve
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oh i misread your final sentence. sorry

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do you maybe have other rgb software like signal rgb or open rgb or even hwinfo /

surreal mantle
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Don't have any of those but I have Aura and such for asus products

surreal mantle
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Yeah, aura creator, armoury crate, and NZXT cam

floral valve
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test to check that armoury crate isn't the culprit