support-en

[smoky pendant]

madrid.prdz has been warned.

[minor bobcat]

yes

[cunning yarrow]

hi guys why the marketplace doesnt have steam car gift cards and games things why just the dogs and the animal things

[silk crystal]

👋

[vague gate]

Alr what do i do then to make it work

[silk crystal]

👋

[buoyant sequoia]

the riot points, for example 10$ riot gift , im presuming i cant use this in EU?

[open lintel]

is there a max amount of xp you can earn in a day or buff points too

[magic inlet]

There is no XP limit, but there is a limit for Buff Points. You can earn max. of 50 Buff Points per day

[magic inlet]

If the card is set to your region/global, it should work

[noble acorn]

RESTOCK

IMPORTANT INFO: If you don't see the item on your marketplace, not even "out of stock", it means that there's an API issue. The item is out of stock and you'll see it again once it comes back on stock.

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one!

We understand how frustrating it can be not to find the item you want on the marketplace, but we cannot do anything about that - we're just passing you the information we have!

Summoned by Kubalu (Staff)

[magic inlet]

When you click BUFF app, does BUFF app open or not?

[noble acorn]

RESTOCK

IMPORTANT INFO: If you don't see the item on your marketplace, not even "out of stock", it means that there's an API issue. The item is out of stock and you'll see it again once it comes back on stock.

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one!

We understand how frustrating it can be not to find the item you want on the marketplace, but we cannot do anything about that - we're just passing you the information we have!

Summoned by Kubalu (Staff)

[magic inlet]

If item is visible in your region/global and it is out of stock, you can buy it as soon as stock is replenished again

[vague gate]

its says launching but js goes away

[magic inlet]

I'm asking you again if you'll click on Buff app. Do you have buff app open or not ?

[wispy light]

People were saying the $5 riot cards were dupes / already redeemed the past day or so and now they're not in the market. Do we know if it was it affecting every region?

[vague gate]

Yes

[magic inlet]

No, the card that users received is only valid in one region, not all regions. Therefore, the card was removed and will be restored and usable once the issue is fixed

[magic inlet]

Do WIN + P then pc screen only

[late lotus]

i think its real becuase i just got a card and it said it was already redeemed so i lost all my points i grinded for nothing kinda mad

[noble acorn]

WIDGET SUPPORT

Follow these steps to contact support

Summoned by Kubalu (Staff)

[merry pawn]

Hey mods if your gonna remove my comment about the surveys not working can you at least fix them?

[smoky grail]

does this mean well get our points back or compensated for spending our points on a card or multiple cards that were unusable

[limpid gale]

why cant i see the gift cards

@lethal sluice

[lethal sluice]

huh whats up[

[limpid gale]

@lethal sluice where vbucks

[lethal sluice]

um i honestly u would just have to look for it in the gift card section i honenestly dont use buff that much anymore and im not a qualified admin so maybe asking someone else would be better but i wish u the best of luck

[silk crystal]

👋

[magic inlet]

1. #info-and-rules
2. If you’ve contacted support, please be patient. They will either give you new code or refund your Buff points

[smoky grail]

understood

[polar imp]

can anyone tell me why i only have donation offers in my marketplace and no gift cards or anything else

i checked the latest news tab and it seems the bug was fixed, and yet i still dont have any options?

[smoky pendant]

kireol has been warned.

[crystal yacht]

yo

how does buff work

[signal crescent]

I started a Buff trial and I am trying to cancel it but I cannot find the option. Does the subscription have recurring billing or does it end at the completion of the month?

[noble acorn]

RESTOCK

IMPORTANT INFO: If you don't see the item on your marketplace, not even "out of stock", it means that there's an API issue. The item is out of stock and you'll see it again once it comes back on stock.

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one!

We understand how frustrating it can be not to find the item you want on the marketplace, but we cannot do anything about that - we're just passing you the information we have!

Summoned by Ali 🌻 (Staff)

[marsh lantern]

Play any supported game, earn points, exchange those points for gift cards #game-status

[marsh lantern]

Buff trial?? Can you explain?

[signal crescent]

Sorry, I meant to say I paid for the monthly subscription of Premium.

[noble acorn]

CANCEL PREMIUM

Your subscription can be canceled in the BUFF app.
On the top of the BUFF app window, there is a button that says “Premium Page”. Click on that, and you will see an option to cancel your subscription by clicking on "Unsubscribe", check the image below to see how the butons look like.
Your subscription will still stay active for 30 days after your last charge even after you’ve canceled it. You just won't be charged again unless you subscribe to premium again in the future.

Summoned by Ali 🌻 (Staff)

[glossy vortex]

what is this problem

[noble acorn]

RESTOCK

IMPORTANT INFO: If you don't see the item on your marketplace, not even "out of stock", it means that there's an API issue. The item is out of stock and you'll see it again once it comes back on stock.

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one!

We understand how frustrating it can be not to find the item you want on the marketplace, but we cannot do anything about that - we're just passing you the information we have!

Summoned by Ali 🌻 (Staff)

[cunning violet]

why does it keep saying internal error when I go to claim a gift card

[silk crystal]

👋

[smoky pendant]

vzx0m has been warned.

[noble acorn]

WIDGET SUPPORT

Follow these steps to contact support

Summoned by Ali 🌻 (Staff)

[charred crane]

How do i delete buff

[rugged oar]

👋

[noble acorn]

UNINSTALL BUFF

If you wish to uninstall both BUFF and Overwolf, please check the following link and find and uninstall Overwolf: https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-10-4b55f974-2cc6-2d2b-d092-5905080eaf98 (uninstalling Overwolf automatically removes BUFF)
If you only wish to uninstall BUFF while keeping Overwolf on your computer, you can do so by locating Overwolf in the bottom right of your taskbar and double clicking it. A side bar will open - hover over it, locate BUFF, right click it and press "Uninstall".

Summoned by Kubalu (Staff)

[rugged oar]

👋

[silk crystal]

👋

[scarlet glacier]

@noble acorn

Can't withdraw and the offer is was doing stopped crediting me

[marsh lantern]

#open-a-ticket

[wild tendon]

what is going on with my Buff? I am on a laptop, and this started recently, but it's still going on. The entire side bar is missing. The raffles, the marketplace, side offers/surveys, even game quests. Yes, I was on that page, but I used the little game controller at the top to get there.

[languid onyx]

I apologize if i wasting supports time, but i was wondering what the fastest way to get xp was?

[molten agate]

Where do I go to apply to be a beta tester?

[rich horizon]

when i went to redeem my code on valorant it said "The code has already been redeemed previously. https://support.riotgames.com/hc/en-us/articles/201753224" but i havent used it

[fallow galleon]

Is valorant down none of my games a registering

[marsh lantern]

https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

[marsh lantern]

Buying the pass gives you 20% more XP, and playing more

[marsh lantern]

Applications are closed atm, sorry

[marsh lantern]

#open-a-ticket or use the widget in app

[ionic summit]

Uh why isnt buff tracking my valorant games?

🙁

[ancient thistle]

I have the same issue

No vbucks or riot cards or anything only these

[ancient thistle]

How does one fix it

[marsh lantern]

https://dev.overwolf.com/ow-native/live-game-data-gep/supported-games/valorant/?game-tab=events-status

[marsh lantern]

https://dev.overwolf.com/ow-native/live-game-data-gep/supported-games/valorant/?game-tab=events-status

[desert vigil]

why marketplace is empty

[manic seal]

Stocks depends on region, device and provider

[stuck urchin]

anyone can tell when the buff pass ends

[neon cargo]

Can someone help me fix the marketplace, i know its because of the region but i need other rewards...

[thin crescent]

can someone help me with this?

[manic seal]

Between 2 to 3 months

[manic seal]

Stocks depends on region, device and provider.
Theres nothing u can do

[neon cargo]

k ty

[manic seal]

Restart overwolf and try again

[charred crane]

hi why i can buy on marketplace?

[marsh lantern]

It says so there, try again later

Keep playing

[old mauve]

@marsh lantern can you delete this?

[marsh lantern]

sorry about that

[fallow galleon]

This is the 2nd day that buff says it is not tracking any matches of the session.

[plush flame]

where can i find and download buff

ping me if possible

[marble heron]

what to do with this points we earned? nothing usefull to buy

done plating trees and saving cats and dogs

[manic seal]

buff.game

[manic seal]

u can use it on marketplace and raffles

[ionic summit]

Oh is buff unable to track valorant right now?so its not a problem from my end?

[slender mantle]

why is buff doing this when i play fortnite?

[marble heron]

done saving the nature mate nothing new to waste points

[wispy light]

probably maxed out for the day

[slender mantle]

that sounds about right since i spent several hours playing

[flat pagoda]

Is the riot cards already redeemed bug fixed?

[digital sandal]

buff isnt tracking my valorant gameplay despite it being online

any helppppppp?

[rough granite]

im trying to buy robux and im in KENYA plz its not showing up

[gritty beacon]

Hello I need to contact support for account freeze due inactivity

[magic inlet]

@gritty beacon

[magic inlet]

Depends on region and provider

@digital sandal

[gritty beacon]

thanks

[magic inlet]

No info

[digital sandal]

I restarted game and app 3 times and it finally worked on the third time
Ty

[charred crane]

Why doesnt buff work

[lunar pendant]

I wanted to know something why are only certain games be added to getting just XP

[magic inlet]

Buff can't add new games/certain games until Overwolf supports them

[magic inlet]

Send more info

[smoky pendant]

rokazu was softbanned.

[dusk zodiac]

My valorant weekly challenge tier 1 hasn't been tracking my wins it has been stuck on 1/5, I have tried restarting it, but the number hasnt budged at all, I have been trying every day since they reset to no avail and yes I have been playing all elegible game modes

[charred crane]

Ive been grinding my buff challenges for hours now and ive done everything and i reload my page and all my points are gone

[fringe quartz]

whats up with that free 10$ gift card

[long badger]

Can Any1 Provide any info about the situation of marketplace for IN Region ? or say Asian Region ?

Is there gonna be drops soon or what ?

[manic seal]

do u earn points by playing the matches

[manic seal]

wym

[manic seal]

we dont have info about cards on specific region

[long badger]

thats sad and annoying, i feel like i am waiting for nothing

[strange elm]

in a task of offerwall tasks when i click the link its not opening anything

[prime sluice]

i directly contacted support through email instead of that form? Do i fill up that form now or mail's enough?

[manic siren]

guys is this working ??

[marsh lantern]

Yes

[manic siren]

and what I have to do to get something ??

[marsh lantern]

Play games

[noble acorn]

SUPPORTED GAMES

You can find the information about all supported games and gamemodes in the BUFF app itself. Please click on the joystick icon in the top right corner and a new tab will open which will list all supported games. Hovering over a specific game will show you supported gamemodes too

Summoned by Ali 🌻 (Staff)

[manic siren]

okay

[onyx blade]

Why are steam gift cards not showing up for me?

[ancient thistle]

does india/asia region get riot or other stocks? ive never seen a single giftcard in the marketplace

or is there a way to change regions or get different marketplace?

[noble acorn]

RESTOCK

IMPORTANT INFO: If you don't see the item on your marketplace, not even "out of stock", it means that there's an API issue. The item is out of stock and you'll see it again once it comes back on stock.

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one!

We understand how frustrating it can be not to find the item you want on the marketplace, but we cannot do anything about that - we're just passing you the information we have!

Summoned by Ali 🌻 (Staff)

[noble acorn]

RESTOCK

IMPORTANT INFO: If you don't see the item on your marketplace, not even "out of stock", it means that there's an API issue. The item is out of stock and you'll see it again once it comes back on stock.

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one!

We understand how frustrating it can be not to find the item you want on the marketplace, but we cannot do anything about that - we're just passing you the information we have!

Summoned by Ali 🌻 (Staff)

[onyx blade]

Thank you

[ancient thistle]

ty

does anyone know when the last riot giftcard stocks for india/asia was?

[quartz knot]

when i exit destiny 2 after long sessions i dont get any xp anymore and the bonus screen stay stuck open. Force ending steam with task manager does not fix the issue

[thorny solstice]

hi im new

[south shuttle]

are u also from india?

dm

[indigo idol]

is there a way to keep this pop up hidden? but still have buff track my stats

[magic inlet]

You can close pop-up screens 😇

[magic inlet]

Restart Overwolf and check again

[magic inlet]

It depends on what issue you have

[noble acorn]

WIDGET SUPPORT

Follow these steps to contact support

Summoned by Kubalu (Staff)

[magic inlet]

Can you elaborate your issue ?

[indigo idol]

yea but i find it tedious to do so

i dont want it to show at all

and my larger mouse size doesnt help with closing it

[magic inlet]

Unfortunately, only Premium can disable "End Match" pop-up screen

[indigo idol]

thats a dumb thing to hide behind a paywall

[hot rapids]

Hi, I have a question. Although it's a bit controversial, is it possible to play cracked games and farm some points? The thing is, a friend of mine wants to try a game but doesn't know if he should buy it or not and wants to try it to generate Steam gift cards and then buy it if he likes it.

[marsh lantern]

Answered in #support-es

[marsh lantern]

Those pop-ups usually have ads that are necessary for the app to keep running. If you subscribe, you can disable them

[indigo idol]

all i need is to disable the pop up

[marsh lantern]

Premium users can do so

[indigo idol]

lmao deleting that is hilarious

[marsh lantern]

Just stop with the language and the attitude, please... We're just here to help

[indigo idol]

what language and attitude? im speaking neutrally and laughing?

XD

[modern onyx]

is there literally no robux giftcard i can buy??

i downloaded buff jst now thinking i could do quests and all and buy robux but then im hit with these dumb ass charities

[manic seal]

stocks/cards depends on region, device and provider

[modern onyx]

ohh so if i put a vpn on rn there might be robux giftcards?

[manic seal]

no, vpn doesnt work and are banneable

[modern onyx]

ahh then let's jst say goodbye to buff ig

bye ty for helping tho

[chilly thorn]

why is the opera GX quest not working?

[prime sluice]

Sorry. It was the same issue as that guy. The support email said to fill out that. Thanks alot

[unkempt quartz]

how do i apply for the beta testers thing for the free $10?

[manic seal]

https://discord.com/channels/442965268386283521/1435291434533261313

theres not spaces rn

[unkempt quartz]

ok

[fervent forge]

hi how do i fully complete the tradelle task in offerwall?

[valid dagger]

I’m trying to redeem my points so I can get a skin in OW but the app is on my phone.what do I do?

[marble heron]

try donating on nature mate save dogs turtles and forest

[ancient thistle]

so theres no way to change ur stock/region unless the item u need is restocked for that specific region right?

or does marketplace stock also depend on if im using a pc or a mobile?

[coral hare]

Is this even normal ?? for how much the market will stay empty like this it’s been months like thats there no gift cards at all even once !!!!!!

[manic seal]

Read the rules of the task

[manic seal]

Wym

[manic seal]

Yes

[manic seal]

That too

[manic seal]

Yes
Stocks depends on region, device and provider

[ancient thistle]

ty

how to check stock in mobile?

[coral hare]

Sooo what for how much i keep waiting its like this for months??

[proper dove]

i have put a requested to fix this and nothing is happing ??

[manic seal]

On the mobile app

[ancient thistle]

downloaded from web browser or available on play/app store?

[manic seal]

We dont have info about cards on specific regions

[noble acorn]

FROZEN ACCOUNT

If you try to sign-in and receive an error message, you can see it in the screenshot below. Please fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Mico♡ (Staff)

[manic seal]

Yes in stores

[ancient thistle]

oki ty

[coral hare]

Then who have ?

[manic seal]

Providers

[maiden jewel]

I have done the traddelle subscription thing and i didnt use a vpn or anything but it isnt updating on buff?

[coral hare]

Then whats your role here if u don’t have basic info ?

[ancient thistle]

not available for my country so no way to download it?

[proper dove]

i have done that

[manic seal]

If u dont get the points after 24 hours send a ticket on widget

[noble acorn]

WIDGET SUPPORT

Follow these steps to contact support

Summoned by Mico♡ (Staff)

[maiden jewel]

ok

[manic seal]

Support on some stuff

[maiden jewel]

so it will take around 24 hours for it to register?

[ancient thistle]

.

[manic seal]

https://play.google.com/store/apps/details?id=com.buff.game.appmobile

If shows not available yeah not available for ur region

[coral hare]

Who i need to contact to know the info bc at this point I don’t find a reason to keep using the app if there is nothing in market

[manic seal]

Yes could take 24 hours

[manic seal]

https://play.google.com/store/apps/details?id=com.buff.game.appmobile

If shows not available yeah not available for ur region

[manic seal]

Nobody have info about cards in specific region

U can send a ticket via widget if u like

[coral hare]

Xd

[noble acorn]

WIDGET SUPPORT

Follow these steps to contact support

Summoned by Mico♡ (Staff)

[manic seal]

But they gonna answer the same

[coral hare]

That’s ‏ ridiculous

[manic seal]

If u dont have more questions please go to #off-topic-english

[coral hare]

U telling me that even the owner of app dont know then who know ?

[manic seal]

Owner of app is not a support member

[flat pagoda]

My account region changed because i went to a country for vacation and in that country theres no gaming giftcards is it possible to chnage back my region when i go to USA again?

[noble acorn]

WIDGET SUPPORT

Follow these steps to contact support

Summoned by Ali 🌻 (Staff)

[bright wind]

Uhm staff I have a problem I am in India continent Asia and none of the giftcards are like restocked for 5 months now!!

[south spindle]

Hey how do I stop the pop ups every day and keep overwolf?

I want nothing to do with Buff

[silent cape]

I'm getting no help, from support I have emailed support several times, get one of our reps will get back at you. Noone. Is their a phone number

[noble acorn]

RESTOCK

IMPORTANT INFO: If you don't see the item on your marketplace, not even "out of stock", it means that there's an API issue. The item is out of stock and you'll see it again once it comes back on stock.

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one!

We understand how frustrating it can be not to find the item you want on the marketplace, but we cannot do anything about that - we're just passing you the information we have!

Summoned by Ali 🌻 (Staff)

[noble acorn]

UNINSTALL BUFF

If you wish to uninstall both BUFF and Overwolf, please check the following link and find and uninstall Overwolf: https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-10-4b55f974-2cc6-2d2b-d092-5905080eaf98 (uninstalling Overwolf automatically removes BUFF)
If you only wish to uninstall BUFF while keeping Overwolf on your computer, you can do so by locating Overwolf in the bottom right of your taskbar and double clicking it. A side bar will open - hover over it, locate BUFF, right click it and press "Uninstall".

Summoned by Ali 🌻 (Staff)

[marsh lantern]

Ntohing we can do here, be patient

[tropic latch]

How many cards get restocked at a time and for how long for valorant

[noble acorn]

RESTOCK

IMPORTANT INFO: If you don't see the item on your marketplace, not even "out of stock", it means that there's an API issue. The item is out of stock and you'll see it again once it comes back on stock.

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one!

We understand how frustrating it can be not to find the item you want on the marketplace, but we cannot do anything about that - we're just passing you the information we have!

Summoned by Ali 🌻 (Staff)

[karmic vortex]

I am unable to contact support due to any kind of error but it does not describe anything. Any solution or error that I can fix?

[distant pelican]

chat, am i cooked?

[fluid oxide]

im getting this message too, does anyone know how to solve this??

[magic inlet]

@fluid oxide and @distant pelican Could you send ss of your transactions ?

[fluid oxide]

you mean like, what cards we bought or-

sorry, slow people

[knotty sky]

why my marketplace like this

[noble acorn]

RESTOCK

IMPORTANT INFO: If you don't see the item on your marketplace, not even "out of stock", it means that there's an API issue. The item is out of stock and you'll see it again once it comes back on stock.

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one!

We understand how frustrating it can be not to find the item you want on the marketplace, but we cannot do anything about that - we're just passing you the information we have!

Summoned by Kubalu (Staff)

[magic inlet]

You can find your transaction in your profile and click on transaction. In which Challenge does the error message appear for you ?

[strange elm]

now i have a problem with this man he didnt answer me for more than a week and now i want to send a ticket about the tradelle and i cant because this ticket is open wtf should i do rn

[lilac gate]

Hey any staff here

[marsh lantern]

Wait for an answer

[marsh lantern]

Yes

[lilac gate]

I have a business proposal for you

[marsh lantern]

Not specifically for me, I hope

We're volunteers here

[noble acorn]

WIDGET SUPPORT

Follow these steps to contact support

Summoned by Ali 🌻 (Staff)

[lilac gate]

Can I contact the one who is suitable for talking to me

[marsh lantern]

Check the bot above

Use that widget

[clear palm]

why emtpy?

where are valorant points ?

[ancient thistle]

if i go to a different country does my marketplace change?

[noble acorn]

RESTOCK

IMPORTANT INFO: If you don't see the item on your marketplace, not even "out of stock", it means that there's an API issue. The item is out of stock and you'll see it again once it comes back on stock.

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one!

We understand how frustrating it can be not to find the item you want on the marketplace, but we cannot do anything about that - we're just passing you the information we have!

Summoned by Ali 🌻 (Staff)

[marsh lantern]

No

[distant pelican]

i went to have a look but ig the points got added overnight?

bc its been resolved now

[fluid oxide]

its fixed now for some reason, dont know how or why is started working but were good

[glad willow]

What are currently avaliable in the NZ marketplace excluding the charity funds?

[nova helm]

is buff not on overwolf anymore??

nvm found it

[tawdry mantle]

hello i was wondering how long or where do i have to reach out for my ticket to be resolved the riot cards i redeemed dont work and say they are already redeemed i have created a ticket with clips and images and still waiting for a responds

[knotty sky]

why my marketplace still the same

still same

[noble acorn]

RESTOCK

IMPORTANT INFO: If you don't see the item on your marketplace, not even "out of stock", it means that there's an API issue. The item is out of stock and you'll see it again once it comes back on stock.

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one!

We understand how frustrating it can be not to find the item you want on the marketplace, but we cannot do anything about that - we're just passing you the information we have!

Summoned by Ali 🌻 (Staff)

[marsh lantern]

We can’t do anything here about that, sorry

[noble acorn]

RESTOCK

IMPORTANT INFO: If you don't see the item on your marketplace, not even "out of stock", it means that there's an API issue. The item is out of stock and you'll see it again once it comes back on stock.

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one!

We understand how frustrating it can be not to find the item you want on the marketplace, but we cannot do anything about that - we're just passing you the information we have!

Summoned by Ali 🌻 (Staff)

[tawdry mantle]

okay i understand but i have so many points still is it safe to redeem or is this issue still not fixed

am i the only one with this bug i just havent heard back from them and been to scared to use my points since it didnt work last time i tried

[glad willow]

Same useless default response

[worn radish]

HI i want creat my acont but buff i show this

[marsh lantern]

You can buy cards, afaik it’s fixed

[noble acorn]

FROZEN ACCOUNT

If you try to sign-in and receive an error message, you can see it in the screenshot below. Please fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Ali 🌻 (Staff)

[worn radish]

wat is solution ?

[silk crystal]

👋

[autumn ruin]

Where is VP?

[opaque smelt]

When i get the premium elite for 1 day in the season pass can i buy premium stock?

[manic seal]

stocks depends on region, device and provider

[manic seal]

yes

u can buy premium items on the marketplace

[opaque smelt]

yahooo tysm mico ❤️

[manic seal]

yw

[noble wagon]

do i still gain xp after playing a game that's not on the buff list?

[blazing temple]

Fill out this form: https://forms.gle/D9juzNy5g6g7NGGa7

[worn radish]

And then what?

I don't want to log in

I want to create an account

[blazing temple]

And then buff will get back to you

[worn radish]

After how long?

[blazing temple]

Idk give or take 2-3 days

[worn radish]

okay tks

[blazing temple]

No problem

[dire sun]

Hello, need help with unfreezing account, didn't use it for long time. Cannot send message to customer service because of some error

[noble acorn]

FROZEN ACCOUNT

If you try to sign-in and receive an error message, you can see it in the screenshot below. Please fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Kubalu (Staff)

[magic inlet]

It takes 7 business days, not 2–3 days, and after filling out this form they do not receive any response

[magic inlet]

You will receive XP result once you close the game

[magic inlet]

7 business days

[copper umbra]

Is there any news on a chrsitmas event for the app ?

[digital sandal]

I live in egypt and it been a whole month now without no vp Or steam cards please i don't think the issue is time now? Can anyone help with this problem?

[blazing temple]

Okay, good to know. Sorry for the mistake.

[manic seal]

stocks depends on region, device and provider

[manic seal]

nope

[magic inlet]

No worries, you can learn from it

[digital sandal]

How do i know anything about my region stocking? It is been a month tbh and i don't think it should take this long

Sorry but i just have enough points to redeem and i want to spend them

[manic seal]

Nobody has info about specific cards on specific region

[digital sandal]

So still nothing to do about it other than wait right?

[manic seal]

Indeed

[digital sandal]

Okay, ty

[strange elm]

Is there anyone got the Tradelle points from offerwall ?

[south shuttle]

how do i become card provider for my region?

[viral nacelle]

Hey so i don't know if i ask in here or post a ticket, but i can't make an account. Once i click the google or discord sign up, the link to confirm just doesn't work or change the app.

[strange elm]

I linked the wrong brawl stars account how to unlink it

[noble acorn]

WIDGET SUPPORT

Follow these steps to contact support

Summoned by Ali 🌻 (Staff)

[marsh lantern]

You can’t ? This question doesn’t really make sense

[noble acorn]

WIDGET SUPPORT

Follow these steps to contact support

Summoned by Ali 🌻 (Staff)

[marsh lantern]

That app is no longer supported

[white fox]

Is it normal not to get xp while playing fortnite?

[oblique glen]

i wasnt sure where to ask this bug can i get like money on stem through buff or nah?

[magic inlet]

Yes Steam gift card depends on region and provider

[magic inlet]

Restart Overwolf and try again

[white fox]

I’ve tried but I’ll try again

[oblique glen]

im from australia so ima try download buff and try get steam card

[white fox]

It gives me points and all that

[magic inlet]

Did you restart Overwolf ?

[oblique glen]

do i needa pay actual money for anything or nah

[white fox]

Yes

[magic inlet]

If you don’t see Steam card, then provider doesn’t have it in your region

[noble acorn]

REINSTALL OVERWOLF

Follow this steps on their official website:
https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

Summoned by Kubalu (Staff)

[oblique glen]

awh damn. do u think it will work if i change my location using vpn or smthn?

[magic inlet]

The use of VPN is strictly prohibited and it's against ToS. If you do so, your account will be banned and your marketplace will stay the way you have it

[oblique glen]

oki sorry just asking

[oblique glen]

wait so what tab do i look at to redeem stuff?

[magic inlet]

Marketplace tab

[oblique glen]

awh damn the only things are for charatitys

[magic inlet]

or you can also participate in raffles

[oblique glen]

what are thoes

[magic inlet]

Didn’t you say you’re from Australia ? If so, you should also be able to see your region AU only

[magic inlet]

Raffles is giveaway but paid entrance. The more tickets you put in raffle the more chances you can be a winner but you don't have to be a winner

[oblique glen]

ill send ss brb

idk the top 3 that are sold out tbh

[magic inlet]

Then your region is set up correctly

[oblique glen]

oki

[white fox]

Yeah still not getting xp

[foggy pelican]

Hello i live in europe and i have been using buff for over 3 months and i never saw VP can someone help me with that?

[noble acorn]

RESTOCK

IMPORTANT INFO: If you don't see the item on your marketplace, not even "out of stock", it means that there's an API issue. The item is out of stock and you'll see it again once it comes back on stock.

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one!

We understand how frustrating it can be not to find the item you want on the marketplace, but we cannot do anything about that - we're just passing you the information we have!

Summoned by Kubalu (Staff)

[forest kayak]

when is the xmas event starting in buff

[marsh lantern]

No info

[forest kayak]

alr thought it was supposed to start at 15 december

[marsh lantern]

Where did you see that?

[forest kayak]

same as last 2 years ?

[marsh lantern]

What a good memory

[forest kayak]

and most Companies choose that time

bc of the holydays

[marsh lantern]

Yeah, so we have no info

I appreciate that you remember other year's promos

[forest kayak]

thanks ig

[woven spade]

@marsh lantern

any mod online?

[marsh lantern]

#info-and-rules please read the rules

I’d appreciate if you read them

[woven spade]

thx

sorry for tagging you

I Have A issue

how to complete this

[marsh lantern]

Play 50 minutes and play 4 matches

Difficult to know what game you’re referring to

[woven spade]

roblox.

[woven spade]

im already playing since

10 min

why its 0

[marsh lantern]

Close the game and it will update

Remember to change tabs in Buff or restart the app so it refreshes

[noble acorn]

HOW ROBLOX TRACKING WORKS ?

Open any game Roblox -> Play for at least 1 minute -> Press ESC and leave game (Do not close Roblox, otherwise you will not be tracked) and you should be in the lobby (game selection) and receive a Match End pop-up screen (Buff points + XP). If you want to continue tracking Roblox without closing Roblox just choose another minigame or same minigame in lobby

Summoned by Kubalu (Staff)

[junior rune]

Hello. Umm... I didn't participate. Where can i ask for help?

[marsh lantern]

?

[junior rune]

Raffles. Didn't participate Riot or Steam. What can i do for that?

[junior rune]

It shows "Out of stock". But that wasn't me.

[marsh lantern]

Nothing

Participate in the next

[junior rune]

Ok 😅

[marble ermine]

guys maybe u add more cards???

because fk kids take it first then me

[ancient thistle]

Is ur region india?

[marble ermine]

no but normaly i see cards like 10 $ steam and some another stuff but fk kids take it already

[ancient thistle]

Atleast u see cards 🥀

[marble ermine]

(

i see but i cant take it

[magic inlet]

Please behave normally

[ivory hill]

why am i seeing an india sale in my shop

[marsh lantern]

Known and reported

[upper tinsel]

Why is my account on hold and is their anyway to get it off hold

[noble acorn]

WIDGET SUPPORT

Follow these steps to contact support

Summoned by Ali 🌻 (Staff)

[strange elm]

i did this offer and the support is not answering me is there anyway to contact the support insted of the way in the app ?

[haughty totem]

i'm trying to sign up/sign in and its saying my accounts frozen due to inactivity. i've never used buff to my knowledge?

[south shuttle]

bro india region is getting gift card why are u dissatisfied
im very happy man i was able to buy few cards

BUFF da best 😁

[noble acorn]

FROZEN ACCOUNT

If you try to sign-in and receive an error message, you can see it in the screenshot below. Please fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Kubalu (Staff)

[magic inlet]

Be patient and wait for answer

[narrow lark]

hey guys is it normal i just got a 10$ steam gift card and it gave me 10.19 cents not complaining just wondering why it gave me 19 cents more

[magic inlet]

Card was probably converted to $ so it's normal if you received $10. You can check your Steam history.

[narrow lark]

ik i got the amount but it gave me 19 cents more is that bit normal? or am i just dumb and missing something?

[magic inlet]

Yes, I’m saying that card you had wasn’t in $, so Steam converted it to $ for you. That’s why I’m saying you can check your history. And yes, it's normal if you got $10 plus extra cents.

[narrow lark]

ok thanks

[raven karma]

How do I track my game quests with roblox?

[noble acorn]

HOW ROBLOX TRACKING WORKS ?

Open any game Roblox -> Play for at least 1 minute -> Press ESC and leave game (Do not close Roblox, otherwise you will not be tracked) and you should be in the lobby (game selection) and receive a Match End pop-up screen (Buff points + XP). If you want to continue tracking Roblox without closing Roblox just choose another minigame or same minigame in lobby

Summoned by Kubalu (Staff)

[narrow lark]

ah it was in brazilin money then it was converted to us money thanks for the help kubalu it was my first purchase and i was just confused lol

[raven karma]

Also I played euro Trucking 2 Simulator on steam and it track my time. How do I track games on steam?

[magic inlet]

It depends on whether these games are supported. If they are, play the game for as long as you want and when you want to quit, just close the game and you should see results on XP pop-up screen

[noble acorn]

SUPPORTED GAMES

You can find the information about all supported games and gamemodes in the BUFF app itself. Please click on the joystick icon in the top right corner and a new tab will open which will list all supported games. Hovering over a specific game will show you supported gamemodes too

Summoned by Kubalu (Staff)

[magic inlet]

Yw enjoy 😊

[narrow lark]

i will

[wary tide]

really? what did you buy?

[south shuttle]

robux

[solar pendant]

why am i seeing things from india while i am from the netherlands? i barely see stuff in the store and now it is things from countries i am not even from?

[magic inlet]

It is known and has already been reported

[stiff mica]

is riot id region for indonesia

i just redeemed one

also what time do they restock the riot giftcard

[marsh lantern]

Can you explain the question?

[stiff mica]

the riot giftcard for region id

does id means it is redeemable in indonesia region

[marsh lantern]

If it says ID and it has the Indonesian flag, then yes

I can't see that item in my region, sorry

[stiff mica]

okok

also do you know when will the item re stock

i still wanna redeem it one more time

[noble acorn]

RESTOCK

IMPORTANT INFO: If you don't see the item on your marketplace, not even "out of stock", it means that there's an API issue. The item is out of stock and you'll see it again once it comes back on stock.

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one!

We understand how frustrating it can be not to find the item you want on the marketplace, but we cannot do anything about that - we're just passing you the information we have!

Summoned by Ali 🌻 (Staff)

[prime sluice]

dont be sad that you lost rito cards, theres still much ways to spend coins, like try the 1 LB ocean cleanup option! :D

[zinc summit]

what do I do if I can't claim

[magic inlet]

Send ss of your transactions

[rich horizon]

can you change ur email that is used for your buff account

[noble acorn]

WIDGET SUPPORT

Follow these steps to contact support

Summoned by Ali 🌻 (Staff)

[hollow spruce]

Is riot card removed?

[long badger]

way before

[rain mica]

is steam cards out of stock

Or why i dont see game giftcards only animal xare and plant things

[indigo idol]

can i change my region somehow? if i wanted to spend buff points on a giftcard for a friend but the friend is a different region?

[noble acorn]

RESTOCK

IMPORTANT INFO: If you don't see the item on your marketplace, not even "out of stock", it means that there's an API issue. The item is out of stock and you'll see it again once it comes back on stock.

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one!

We understand how frustrating it can be not to find the item you want on the marketplace, but we cannot do anything about that - we're just passing you the information we have!

Summoned by Ali 🌻 (Staff)

[noble acorn]

RESTOCK

IMPORTANT INFO: If you don't see the item on your marketplace, not even "out of stock", it means that there's an API issue. The item is out of stock and you'll see it again once it comes back on stock.

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one!

We understand how frustrating it can be not to find the item you want on the marketplace, but we cannot do anything about that - we're just passing you the information we have!

Summoned by Ali 🌻 (Staff)

[marsh lantern]

No

[hollow spruce]

Hello @marsh lantern any special event in christmas?

[marsh lantern]

Hello @hollow spruce read the rules #info-and-rules

[hollow spruce]

Sry ali

[ionic marten]

I need help with signing in to buff

when i open the installator, a window pops up with login and sign in options

and when i click sign in with google, nothing is happening

also there's no sign up with email option

[ionic marten]

can someone please tell me how to fix it?

when i sign up w google it takes me to the site with ,,go to the app" button

and the button is linked to the same site and so the loop continues

[noble acorn]

WIDGET SUPPORT

Follow these steps to contact support

Summoned by Ali 🌻 (Staff)

[orchid yew]

is 6v6 ow2 not supported?

[smoky pendant]

lm0q was softbanned.

[smoky pendant]

yowi3ee was softbanned.

[random ermine]

how can i change my contry from india iam from usa

[marsh lantern]

You can't

[random ermine]

why

[marsh lantern]

I misread your message

[noble acorn]

WIDGET SUPPORT

Follow these steps to contact support

Summoned by Ali 🌻 (Staff)

[random ermine]

thanks

[unique merlin]

Can anyone help? Need change email address

[noble acorn]

WIDGET SUPPORT

Follow these steps to contact support

Summoned by Kubalu (Staff)

[unique merlin]

i did it but no reaction yet

[magic inlet]

Be patient and wait for answer

[unique merlin]

they will have it if i close the chat? I mean, they will reply via email, right?

[magic inlet]

Yes or via widget

[sand oracle]

yo can anyone help me with the offerwall for tradelle i started my trail but it wont let me claim my 2k

[marsh lantern]

You have to actually subscribe

[sand oracle]

Thanks

[lament saddle]

hola?

[jagged agate]

i have to come back here to drop my suggestion cause the contact support doesn't work for me it just says error

can we possibly consider making it so that the store page refreshes when a restock happens and i don't have to tab back and forth to manually refresh it and get timed out?

ive turned on my 24h premium and its going to go to waste because the app wont refresh and just shows me last purchased 10 minutes ago

i might be insane but i think staring at the marketplace for hours just for the card to get instantly sniped by some bot is really annoying

[normal otter]

it makes my game glitch so bad its unplayable so i had to uninstall and it never tracked my time right

[lean bramble]

How do I delete this buff game off my computer? It lags my games out.

Someone please help

Nevermind, I figured it out

Got it uninstalled

[jagged agate]

again, missed it by 2 minutes this is absurd

[marsh lantern]

Currently, that’s not possible. Might be possible in the future, but not now. Refreshing once or twice at the correct time won’t put you on a cooldown

[marsh lantern]

Can you give more details?

[noble acorn]

UNINSTALL BUFF

If you wish to uninstall both BUFF and Overwolf, please check the following link and find and uninstall Overwolf: https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-10-4b55f974-2cc6-2d2b-d092-5905080eaf98 (uninstalling Overwolf automatically removes BUFF)
If you only wish to uninstall BUFF while keeping Overwolf on your computer, you can do so by locating Overwolf in the bottom right of your taskbar and double clicking it. A side bar will open - hover over it, locate BUFF, right click it and press "Uninstall".

Summoned by Ali 🌻 (Staff)

[vale summit]

You can also disable the auto start option on the overwolf settings, that way buff game keeps being miniaturized while playing and saves alot lagg. Had to figure that out aswell xd

[daring hamlet]

i need help how do i switch my email?

cause i have no longer have access to this email

[noble acorn]

WIDGET SUPPORT

Follow these steps to contact support

Summoned by Ali 🌻 (Staff)

[daring hamlet]

nvm i figure out my password tysm for the help🤣

[glad willow]

when did the current battlepass start and when will it end?

[thorny jetty]

its given in buff..ending in 2 months

[glad willow]

start

[thorny jetty]

....

idk that

i m new in buff

[glad willow]

alg

[thorny jetty]

bye

[slate glade]

Ive had an invalid gift card from the shop that I emailed about

there has been no response for a week, can iget directed to some help?

[marsh lantern]

Not here, wait for an answer on the ticket

[dusty pecan]

so how dose this app work because i just did what one of the chalenges said i had to do and it did not track it

it was fror roblox so am i jsut plaing the rong game on roblox?

[manic seal]

do u see the pop up at the start and end of the match?

[dusty pecan]

no

[manic seal]

https://media.discordapp.net/attachments/885181189852397668/905578949860544532/overlay-hidden-overwolf-icon.gif

send ss of that

[dusty pecan]

i enabled the overlay tho

kk i get it

yea its enabled?

it says it is'

[dusty pecan]

says that it is but its not working

[manic seal]

send ss

[dusty pecan]

if notthig?

of nothing?

[dusty pecan]

of what

[manic seal]

https://media.discordapp.net/attachments/885181189852397668/905578949860544532/overlay-hidden-overwolf-icon.gif

overlay

settings

[dusty pecan]

oke

[manic seal]

restart overwolf and the game and try again

[dusty pecan]

ok

i jsut restarted the whole thing

the whole pc

[rain mica]

when does steam cards come on stock

[jagged agate]

"whenever they get new ones" (3-4 hours) but they get instantly sniped by bots so don't even bother

i keep missing them by like 2 minutes and i sit there and refresh the store manually every minute or two

[marsh lantern]

Hey so there are no bots, it's actually real users. There's a lot of demand for Steam cards because they weren't in stock for a while. Devs check every day for suspicious activity in the marketplace, so yes, real people buying those cards

[jagged agate]

they are ALWAYS getting sniped instantly

[marsh lantern]

The US is the region with the most users by far and people kinda know when there's a restock, sorry that you're not being able to get the card

[brave rose]

why the app is close when i play?

-.-

[true osprey]

my shop never restock any products and always there's these items

i check every hour and nothing new

[jagged agate]

region issue

[autumn ruin]

?

[quiet wigeon]

guys is it normal that for games like roblox i get 200 to 500 xp for a few hours of playtime but 0-10 xp when i play rocket league

is the xp like different for each game?

[inner cedar]

why am i getting this error?

[jagged agate]

please publicly list times for card restocks in advance

i am posting requests here because the contact form just gives me a generic "error" with no other info

[jagged agate]

you're probably gonna just be told to try again later, since the issue is from the provider

[manic seal]

App minimises when u open a game

[manic seal]

Stocks depends on region, device and provider

[manic seal]

Do u see the pop up at the start and end of the matches?

[manic seal]

Restart overwolf and try again

[true osprey]

can i change it with VPN ?

[jagged agate]

against tos i think

[true osprey]

hmmm

[jagged agate]

i would advise against it

[true osprey]

ok

nvm

[true osprey]

guess i'm deleting the app since my region isn't supported

[inner cedar]

I tried, it didn’t work

[jagged agate]

The item you tried to redeem went out of stock before you could confirm

what do i do

[noble acorn]

WIDGET SUPPORT

Follow these steps to contact support

Summoned by Kubalu (Staff)

[magic inlet]

What exactly are you talking about ?

[jagged agate]

try to redeem card and can't

every time its gone before i do

[magic inlet]

Any error message?

[jagged agate]

that's the error

[jagged agate]

^

do i gotta like, 24/7 stare at that screen and refresh it

[magic inlet]

Send ss with error message. If you want card, then yes, you have to refresh it marketplace, but you don't have to be there all day, you just have to find right time

[jagged agate]

cant ss anymore cause the card is out of stock

[magic inlet]

Were you talking to user ?

[jagged agate]

what

[marsh lantern]

You were already explained why and told that we cannot do anything here. Spamming the same messages over and over here won’t achieve anything

[bright wind]

yo staff

its like its not been restocked for like actually approx a year now

it cant be can it ?

[noble acorn]

RESTOCK

IMPORTANT INFO: If you don't see the item on your marketplace, not even "out of stock", it means that there's an API issue. The item is out of stock and you'll see it again once it comes back on stock.

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one!

We understand how frustrating it can be not to find the item you want on the marketplace, but we cannot do anything about that - we're just passing you the information we have!

Summoned by Ali 🌻 (Staff)

[fierce bay]

The marketplace says too many requests and its just blank

Nvm its fine now

[quiet wigeon]

yes

the pop up for the game said 1 xp earlier after playing rocket league (1 game)

and i got 220 xp for playing roblox for 30 mins

[marsh lantern]

Do you play with controller?

[quiet wigeon]

yes

[marsh lantern]

That's the issue

[quiet wigeon]

oh

[marsh lantern]

It's not getting detected

Try with keyboard and mouse

[quiet wigeon]

wait

not getting detected even if i get all the pop ups

the pregame pop up

the GLHF

and the after game pop up as well

i get a normal amount of buff points

it's just the xp

[quiet wigeon]

i will try this thank you

[marsh lantern]

Yes, just the EXP, it happens when you play with controller

This is a known issue and devs are working to improve support for controllers

Sorry

[quiet wigeon]

np

[tall atlas]

can we sell buff accounts?

[marsh lantern]

Did you read the rules? #info-and-rules

[tall atlas]

yeah i am not selling anything, just asking a genuine question

[marsh lantern]

So do you have the answer now?

[tall atlas]

nope, but never mind

[marsh lantern]

Rule 6...

[tall atlas]

y'all just rude

[marsh lantern]

Sorry you feel that way, reading the rules is mandatory before joining - there are only 7 rules, so please check them out. And stop trying to sell your account, I read the messages in #off-topic-english

[gaunt delta]

is there any way i can instant buy card without card getting out of stock ?

[marsh lantern]

No, try to be quicker when buying

[gaunt delta]

ohk sir

[tall atlas]

the market used to restock at 6 oclock right?

in 2022 it was like that i remember

[noble acorn]

RESTOCK

IMPORTANT INFO: If you don't see the item on your marketplace, not even "out of stock", it means that there's an API issue. The item is out of stock and you'll see it again once it comes back on stock.

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one!

We understand how frustrating it can be not to find the item you want on the marketplace, but we cannot do anything about that - we're just passing you the information we have!

Summoned by Ali (Staff)

[jagged agate]

hey the $5 steam card vanished from my storefront out of nowhere?

nvm its back

[tawdry axle]

Hi i have a ticket that's been open for over a week now with no follow-up, as it was passed by an agent. Was wondering if this ticket is actually in the process of being taken care of or not since it says it might take a few business days but it's already been over a week. I bought a $5 US Riot Acess Code, but when I tried to redeem the code, it said it's already been used.

[tawdry axle]

last time I heard from the agent was December 8th

[marsh lantern]

Nothing we can do here

Be patient

[tawdry axle]

I'm pretty patient and understanding, but the "few business days" in the message have been long gone and I don't know to what extent my patience should last. Like I dunno when I should ask for help again. A month?

But yeah I understand that there's not much for me to do but wait. Just hoped for an update or some sort of confirmation that the ticket wasn't ditched or anything. Thx for seeing if you could help or not too, appreciate it.

[somber oar]

hello my account has been suspended and i don't know why

[magic inlet]

Send ss with error message

[indigo idol]

buff isnt trackinng my games

[magic inlet]

Which game ?

[magic inlet]

Where are you from

[somber oar]

North Carolina

[magic inlet]

Send a ticket #open-a-ticket

[indigo idol]

fortnite

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by Kubalu (Staff)

[magic inlet]

#game-status

[worn radish]

hello I needed help
there was 5 days but i not have
rapunzel because
I was told is good after 3 days

[magic inlet]

Can you elaborate your question ?

[gleaming flame]

Why are there no offers?

[queen tartan]

Hello

[worn radish]

I can't register

[magic inlet]

Any error message ?

[noble acorn]

RESTOCK

IMPORTANT INFO: If you don't see the item on your marketplace, not even "out of stock", it means that there's an API issue. The item is out of stock and you'll see it again once it comes back on stock.

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one!

We understand how frustrating it can be not to find the item you want on the marketplace, but we cannot do anything about that - we're just passing you the information we have!

Summoned by Kubalu (Staff)

[worn radish]

yes

[magic inlet]

What error message do you have ?

[noble acorn]

FROZEN ACCOUNT

If you try to sign-in and receive an error message, you can see it in the screenshot below. Please fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Kubalu (Staff)

[worn radish]

I've already posted his information

[grizzled pecan]

I need my account to get unblocked

[brave rose]

play with dualshock pad don't give me points exp on buff

[rich swift]

Hello

I need help with my acc

[smoky mortar]

Hey, um I checked my email just now and I noticed that I had a ticket that closed 3 days ago about not having the Black Friday promotion for premium and there was no follow up after you guys were going to process and give me more information. I would have liked a discount on my next premium purchase but why was there no follow up?

[wild moss]

Why is it that when i go to make an account, it takes me to a page that says authorize successful but then i click the button to finish authorization and it doesnt do anything
and then I try to sign in with discord or sign up and it says invalid scope

[manic seal]

yes its a known issue

[manic seal]

whats wrong with ur account

[manic seal]

send another reply to the same ticket

[noble acorn]

WIDGET SUPPORT

Follow these steps to contact support

Summoned by Kubalu (Staff)

[magic inlet]

Send more info

[grizzled pecan]

I'm trying to redeem my points but for some reason

[magic inlet]

If you have filled out form, then wait 7 business days

[grizzled pecan]

No the first I had got the account blocked and it was and gotten unlocked the very next day but I was not able to get my points to redeem

These

It sent me a link to my email but I don't get why it was locked

[magic inlet]

Send a ticket #open-a-ticket

[grizzled pecan]

Wat do u mean by send a ticket

[magic inlet]

Click on channel #open-a-ticket -> click on link and then describe your issue

[grizzled pecan]

Ok but I have a active ticket already

[magic inlet]

If you have already send a ticket, please be patient and wait for a response

[grizzled pecan]

I got an email yesterday morning to send a proof of my address so I sent it already

Can you not just go and get my account unblocked

Cuz I don't understand why would you guys send me a redeem link but yet blocked me from getting my winnings

[sturdy moth]

hey so i did the limited time download thing on buff which comes when you open it for the first time for like 60 mins for 90 buff points but when i downloaded and created an account i only had 30 points can someone help me and tell me whats wrong?

[latent jungle]

Hi i need admin

[marsh lantern]

No

Send what you’re asked in the ticket

We can’t do anything here

[noble acorn]

WIDGET SUPPORT

Follow these steps to contact support

Summoned by Ali (Staff)

[marsh lantern]

No admin needed, just say what’s going on

[grizzled pecan]

I have and it has not been resolved yet

[marsh lantern]

Be patient

[sturdy moth]

funny enough there is no "found a bug" option for the AI assistant although i did send a message so hopefully i get a response

[velvet forge]

I wanted to understand about the free cash offer on offer wall. Does it require any real money to redeem?

[smoky mortar]

Ok will do.

[marsh lantern]

Some offers require you to buy subscriptions

Others are completely free

So be sure to read the tasks carefully and the conditions too

[velvet forge]

Couldn’t glean it from the instructions whether real money was needed, I guess I will have to try

[marsh lantern]

There was and people misused it, so it had to be deleted. Your issue is known and you will receive your points, don’t worry about that

[marsh lantern]

What offer are you referring to?

[velvet forge]

Freecash on offerwall 10k buffs

[marsh lantern]

That’s free afaik

Unless you decide to pay something on Freecash

But if iirc that’s not necessary in Buff’s offer

[velvet forge]

Cool, thanks Ali

[grim linden]

How fix error request? or too many request while playing games?

[noble acorn]

TOO MANY REQUESTS/REQUESTS OVERLOAD

If you receive an error message "Too many requests" or "Requests overload! Chill and try again in 5 minutes :)". This is due to spamming marketplace, sign-up/in and more. To resolve this issue, please wait exactly 5 minutes and an error message will not appear

Summoned by Ali (Staff)

[sturdy moth]

alright tysm

[worn radish]

and after ?

[leaden plinth]

What are the offer product

For Global

[wheat light]

hey does this perk apply the market place discount?

[marsh lantern]

Anything and everything you see in the marketplace that says “global”

[marsh lantern]

Yes, you get Premium price if you activate that

[wheat light]

ty

[magic inlet]

If 7–10 business days have passed, you should already be able log in

[long wharf]

Why is it not opening

& why can't I click log in

It won't let me open this

Or click this

[magic inlet]

Do WIN + P then pc screen only

[long wharf]

Okay that worked thank you

[inner moth]

why is the code 'XMAS25' not working

[marsh lantern]

This issue is already reported, sorry

[inner moth]

okay thanks

[hidden badge]

uhm guys i have a question, does the marketplace change sometimes mine always look like this

[noble acorn]

RESTOCK

IMPORTANT INFO: If you don't see the item on your marketplace, not even "out of stock", it means that there's an API issue. The item is out of stock and you'll see it again once it comes back on stock.

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one!

We understand how frustrating it can be not to find the item you want on the marketplace, but we cannot do anything about that - we're just passing you the information we have!

Summoned by Ali (Staff)

[hidden badge]

yes okay but i mean i see other ppl have like 20% boost on their market

[hot fiber]

my market looks like that

☠️

[hidden badge]

ouchhh

atleast i have the riot 5 euro card xd

[hot fiber]

i dont even see it 🥀

[hidden badge]

sinds when do you have buff?

wait is it like different for everyon every season?

[hot fiber]

as early as november 2022

[marsh lantern]

#off-topic-english pls

[manic seal]

stocks depends on region, device and provider

[hot fiber]

yeah i guess, my market has always been just about dead like that

[rich swift]

Hello

[kind cape]

ive pulled 5 hrs on PUBG today, and still get this after i come off?

[marsh lantern]

#game-status

[hazy terrace]

where to enter the code?

any one?

[torn wraith]

yep, you get the premium price for market stuff (and I think a bonus to buff point gains)

[torn wraith]

tryna figure that out too ngl

[wispy light]

🤣

[torn wraith]

Yo I figured it out! So where the 6 hour wheel spin is, use promo code

oh someone just sent one lol

[hazy terrace]

No it’s not

I try’s

[torn wraith]

it worked for me tho

[wispy light]

all caps

[torn wraith]

you sure you did all caps?

[noble acorn]

WIDGET SUPPORT

Follow these steps to contact support

Summoned by Ali (Staff)

[marsh lantern]

If the code doesn’t work, contact support

[wispy light]

Is there a weekly limit on buffs? I think my daily limit glitched for today. Only receiving XP

[hazy terrace]

see this 🙁

[marsh lantern]

Not weekly but daily

[noble acorn]

WIDGET SUPPORT

Follow these steps to contact support

Summoned by Ali (Staff)

[wispy light]

Weird, see how todays shows 0 but i've played several matches of roblox + fortnite. Hopefully it fixes at reset

[lyric verge]

why no cards here is it out of stock or what ? i just download the app

[noble acorn]

RESTOCK

IMPORTANT INFO: If you don't see the item on your marketplace, not even "out of stock", it means that there's an API issue. The item is out of stock and you'll see it again once it comes back on stock.

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one!

We understand how frustrating it can be not to find the item you want on the marketplace, but we cannot do anything about that - we're just passing you the information we have!

Summoned by Ali (Staff)

[lyric verge]

how can i solve API issue

[hidden badge]

what is the daily limit maybe?

[marsh lantern]

50 points daily, boosts, premium, challenges etc do not count for the limit

Very difficult to reach the limit tbh

[chilly hare]

How does Buff track progress?

Is it account based tracking or device based tracking, specifically for the offerwall?

[echo cipher]

Why is my buff profile not shown??

Its just a loading icon

[sinful sierra]

On my earning history graph it shows that i've only got 15 buffs today but after that I've only been earning xp and 0 buffs for every game is that a bug? I've restarted both pc and buff multiple times but nothing changes

[tropic latch]

Why is redeem of card not working

First it said something sbouy provider snd now to many requests

[tropic latch]

Any mod here when can we expect fix or is this gift card bugged and we should wait for next one

[chrome fossil]

same error here its finally i find this in stock and this happen

[manic seal]

restart overwolf and try again

[manic seal]

which game

[manic seal]

the card is bugged, try again other time

[timber cloud]

when is the next market place discount

[echo cipher]

alr changed icon and it worked joined a game and left same issue?!?

and the Chrismas thing not shown

[echo cipher]

this

[magic inlet]

Already ended month ago

when it was Black Friday

[magic inlet]

Restart Overwolf and try again. If same error message appears again, please contact support via Widget

[noble acorn]

WIDGET SUPPORT

Follow these steps to contact support

Summoned by Kubalu (Staff)

[magic inlet]

Restart Overwolf and try again. If same error message appears again, please contact support via Widget

[noble acorn]

WIDGET SUPPORT

Follow these steps to contact support

Summoned by Kubalu (Staff)

[daring hamlet]

umm im not getting any points?

is there a limit?

[magic inlet]

Send more info

[daring hamlet]

where?

its not tracking my games too?

[magic inlet]

Here we need more info about your issue

[daring hamlet]

ok

its also not adding my game session?

it was working yesterday and stop today no points each game i played?

[magic inlet]

Which game

[daring hamlet]

Fortnite and Roblox

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by Kubalu (Staff)

[magic inlet]

#game-status

[noble acorn]

HOW ROBLOX TRACKING WORKS ?

Open any game Roblox -> Play for at least 1 minute -> Press ESC and leave game (Do not close Roblox, otherwise you will not be tracked) and you should be in the lobby (game selection) and receive a Match End pop-up screen (Buff points + XP). If you want to continue tracking Roblox without closing Roblox just choose another minigame or same minigame in lobby

Summoned by Kubalu (Staff)

[daring hamlet]

ohhh

tysm i was soooo sad rn🤣

merry christmas

[magic inlet]

Why ?? It's better to ask something than not ask at all.

u2

[hazy terrace]

Who got this issue and was able to fix it?

[marsh lantern]

I answered you twice what to do in this case, stop spamming

[hazy terrace]

They didn’t work
I swear I have claimed it before

[marsh lantern]

?? I told you to contact support

[velvet forge]

the Christmas promo code is not working for me :-

[noble acorn]

WIDGET SUPPORT

Follow these steps to contact support

Summoned by Ali (Staff)

[last linden]

I've sent a ticket about my 20 dollars Steam gift card being at the wrong value,and when it happened the first time,it was solved in 2 days.
Now it happened again with another 20 dollars Steam gift card and when I sent a ticket again,I got no replies for almost 2 weeks now.

Is the team so busy doing other things,or am I being ignored?

[marsh lantern]

Busy

Be patient

We can't do anything here

[last linden]

I just need to know that they are solving it.Or else,okay I can wait even for a year.I just need it to be solved.

But if you say so yourself,I will believe you.Thanks for helping.

[daring hamlet]

im having trouble with redeeming a google gift card where it says i need a Physical card?

[celest solstice]

Hey cna you guy please increse the earnings on Valorant

1 hour of playing = 10-20

but on other games i earn like 30 or more

like minecraft

[vivid ember]

Are the welcome collection code not working anymore? Well, they dont seem to be

[marsh lantern]

Nothing we can do here

[celest solstice]

so you guys dont have any eye on em???

not even contact

[marsh lantern]

An eye on what exactly?

[vivid ember]

know anything related to giftoin, Ali?

[marsh lantern]

Nop, sorry

[naive thunder]

Why my marketplace is only showing charity🥀

im from bangladesh

kindly help out

[zenith zealot]

Hi, yesterday i had 1100 buff points so i couldn't get the 5$ riot card and today i have enough, but the 5$ card option is gone (not even out of stock, just gone). Kindly help, ty.

[noble acorn]

RESTOCK

IMPORTANT INFO: If you don't see the item on your marketplace, not even "out of stock", it means that there's an API issue. The item is out of stock and you'll see it again once it comes back on stock.

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one!

We understand how frustrating it can be not to find the item you want on the marketplace, but we cannot do anything about that - we're just passing you the information we have!

Summoned by Ali (Staff)

[noble acorn]

RESTOCK

IMPORTANT INFO: If you don't see the item on your marketplace, not even "out of stock", it means that there's an API issue. The item is out of stock and you'll see it again once it comes back on stock.

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one!

We understand how frustrating it can be not to find the item you want on the marketplace, but we cannot do anything about that - we're just passing you the information we have!

Summoned by Ali (Staff)

[wide beacon]

Hi, How does one getting the premium elite role, i've paid for it a little while ago and forgot to ask for it

[marsh lantern]

#premiumrole-request

[gentle nest]

Why is buff nothing like the ads😭

[noble acorn]

RESTOCK

IMPORTANT INFO: If you don't see the item on your marketplace, not even "out of stock", it means that there's an API issue. The item is out of stock and you'll see it again once it comes back on stock.

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one!

We understand how frustrating it can be not to find the item you want on the marketplace, but we cannot do anything about that - we're just passing you the information we have!

Summoned by Ali (Staff)

[gentle nest]

The issue is that in the ad you can just buy with buff points easy but when i downloaded it you had to buy a ticket and try to win through like 10000 people

[marsh lantern]

You're talking about raffles

Raffles and marketplace are different things

[gentle nest]

I looked everywhere and i didnt find something that i could just like "take me my money and give me the thing" no its just only raffles

[marsh lantern]

Shopping cart icon, the third one

[gentle nest]

On pc?

[marsh lantern]

Yes

[gentle nest]

Ok ima turn on my pc and check

[gentle nest]

Are you sure this is real

Or is it some indian bullcrap

Or smth

[vivid ember]

nah its real. Just got 5$ out of nowhere.

[gentle nest]

Five dollars

Not to a game

But to you?!?!

I guess there is no roblox gift cards in market place

Have to raffle it ig

[sterile grove]

is there any special marketplace items for Christmas just like black friday?

[hidden badge]

why do I don't see the riot cards now that I am eligible ??

[marsh lantern]

No info

[noble acorn]

RESTOCK

IMPORTANT INFO: If you don't see the item on your marketplace, not even "out of stock", it means that there's an API issue. The item is out of stock and you'll see it again once it comes back on stock.

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one!

We understand how frustrating it can be not to find the item you want on the marketplace, but we cannot do anything about that - we're just passing you the information we have!

Summoned by Ali (Staff)

[wide beacon]

I can't use my tickets? is this normal?

[noble acorn]

WIDGET SUPPORT

Follow these steps to contact support

Summoned by Ali (Staff)

[vivid ember]

there's 10$ roblox for me

guess region difference. SEA for me

[violet raft]

Anyone know how to fix this ?

I have the points

[magic inlet]

You created your account too early to be eligible for rewards. Play more games, wait a few hours, and try again

[violet raft]

@magic inlet Is there like a set time i have to wait ?

[magic inlet]

No, you need to play more matches

[round fern]

the XMAS25 promo code is not working for me

[noble acorn]

WIDGET SUPPORT

Follow these steps to contact support

Summoned by Kubalu (Staff)

[junior rune]

Umm... Is Super Animal Royale Supported? It didn't gave me the xp.

[junior rune]

I played this game about 3 hours, But i got 0 xp.

[vivid ember]

neither here

maybe its region locked?

Im having tracking issues. BUFF doesn't show the start game and end game pop ups.

It did show the PUBG pop up

[round fern]

the tracker says fortnite is offline but I just got 140 xp and 0.1 buff from it

[sullen axle]

Does it show ticked on overwolf supported games site? If yes, then it was prob just buff failing to track like usual. I recommend task managering overwolf and relaunching buff. That usually works

[indigo idol]

can the app like just not appear when im playing a game that you dont even track

like bro ong you dont track eternights

[slate zephyr]

its real i gotrobux with it awhile ago

[manic seal]

https://media.discordapp.net/attachments/885181189852397668/905578949860544532/overlay-hidden-overwolf-icon.gif

u can disable buff on some games there

[indigo idol]

Why does it need to open for every game

[proper dove]

hi all i have sent an email over 2 weeks ago and still havent heard anything i tryed to make a other but it would not let me

[half rapids]

HOW DO I SHARE BUFF PLAY? sorry caps lock

[vale summit]

In the Netherlands now you cannot see riot card on market 🙁 i mean not even out of stock, like gone.

[noble acorn]

FROZEN ACCOUNT

If you try to sign-in and receive an error message, you can see it in the screenshot below. Please fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Ali (Staff)

[marsh lantern]

Explain your question

[noble acorn]

RESTOCK

IMPORTANT INFO: If you don't see the item on your marketplace, not even "out of stock", it means that there's an API issue. The item is out of stock and you'll see it again once it comes back on stock.

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one!

We understand how frustrating it can be not to find the item you want on the marketplace, but we cannot do anything about that - we're just passing you the information we have!

Summoned by Ali (Staff)

[vale summit]

uhhh? place 7? XD

Btw, the bug is over! 😄 i can now see stats and atleast buff game catches data, now only need more often the right data xD

[daring hamlet]

question do u guys have a limit on for buff points games?

[stuck urchin]

100 per day i guess

regular not premium

[noble acorn]

WIDGET SUPPORT

Follow these steps to contact support

Summoned by Ali (Staff)

[marsh lantern]

50 daily points. Boosts, challenges, premium, etc do NOT count for the limit

[marsh lantern]

No ??

Read above

[stuck urchin]

idk i never passed this before like i reach 100 a day then cant get more after it

[daring hamlet]

so no limit for premium?

[marsh lantern]

Limit for everyone

[marsh lantern]

That counts the challenges, boost, premium etc

[daring hamlet]

that doesnt sound right i earn 200 or 250 buffs but they dont show up on history?

[marsh lantern]

Again, that’s counting, boosts, premium boosts, challenges, etc

[daring hamlet]

oh mb

[marsh lantern]

50 points without those boosts

[daring hamlet]

srry ty for the help merry Christmas

[marsh lantern]

All good, merry xmas! 🎄

[sterile sleet]

The Buff Play app is unreliable and glitchy as ever

Now the store won't open at all. After returning my points to me?

[marsh lantern]

Can you give more details?

[sterile sleet]

OK got past that hurdle. So my account. Balance is 10,525 buffs and the store balance is 9.99

I'm literally a penny short for an actual $10 gift card

It feels like the service as a whole is very tentative and touch and go. The app store is filled with the same complaints over multi years. What is actually being done to improve this experience? The desktop version (from the looks of this support chat) are just asbad

Is there separate app support or is it all the same?

[marsh lantern]

Okay Marceau let me try to answer all of your questions, but first: be patient.

1. You're probably seeing a visual bug about the 9,99$, so it's better to wait 24 hours to see if it happens tomorrow. If it does, contact in-app support
2. There are complaints about the app, and most of them are already fixed in past updates.
3. Not possible "multi years" when the app has less than 1 year.
4. There are a lot of things being done to improve BuffPlay. You can open a ticket to suggest improvements, we also have here a beta testing program, there are hotfixes every week, etc.
5. The desktop version is completely different from the mobile version, but okay, nice of you to share your opinion
6. We are not the same support as the in-app support. Here we are volunteers, and we help when we want/can. So, if you want their official support, use the widget.

[vivid ember]

Can i get some help in tracking issues?

[marsh lantern]

Sure, what's up?

[vivid ember]

.

it also shows at the end of the session that BUFF didnt track any matches during the session

it does detect the game but not the matches

[marsh lantern]

Is this only happening with pubg?

[vivid ember]

i only play pubg

so can't test with other games

[marsh lantern]

Oh okay, it might be because it's unstable atm #game-status

Have you tried reinstalling?

[vivid ember]

the game? or BUFF?

[marsh lantern]

Buff

[vivid ember]

well, as long as i've seen it, PUBG has remained unstable

[vivid ember]

No. I was looking for a guide first. But I'll try that. Is there a guide for a clean install? or just delete and install

Well, thanks! (Nuggies loves ya)

[noble acorn]

REINSTALL OVERWOLF

Follow this steps on their official website:
https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

Summoned by Ali (Staff)

[marsh lantern]

HUH

You can also check this
https://dev.overwolf.com/ow-native/live-game-data-gep/supported-games/playerunknowns-battlegrounds/?game-tab=events-status

These are the events that are down atm

[vivid ember]

only the useless stuff is down. Doesn't relate to buff missions anyway. Well, Thanks for the help again.

[glass fern]

hey

how can i check my points

[vivid ember]

written on bottom left

[glass fern]

nouthing there

[vivid ember]

?

[glass fern]

my prob is that i cant get in case im doing it form dis and when it tells me to agrre so i do then it make me do a cycale agian

[marsh lantern]

I'm sorry, I don't understand your message

Can you try and explain a little bit?

[glass fern]

i cant get in the acc i mad at 7pm and your against are not helping when i try is just keep saying go to discord and say yes to the request and when i do it just makes me do it again

[noble acorn]

WIDGET SUPPORT

Follow these steps to contact support

Summoned by Ali (Staff)

[vivid ember]

BUFF still not tracking after reinstall

[glass fern]

i dont have that

[vivid ember]

although launch game screen appears

[topaz rose]

Hello, I need to cancel yearly subscription for my son, how can i make it ?

[marsh lantern]

?

Send ss of your app

[noble acorn]

CANCEL PREMIUM

Your subscription can be canceled in the BUFF app.
On the top of the BUFF app window, there is a button that says “Premium Page”. Click on that, and you will see an option to cancel your subscription by clicking on "Unsubscribe", check the image below to see how the butons look like.
Your subscription will still stay active for 30 days after your last charge even after you’ve canceled it. You just won't be charged again unless you subscribe to premium again in the future.

Summoned by Ali (Staff)

[marsh lantern]

Wait, check your transactions

Sometimes it shows that error but you earn points anyways

[vivid ember]

the last recorded pubg transaction is 4/17/2025

so no. I didnt gain any this time around

[marsh lantern]

Pubg doesn't really track well, but try opening a ticket and send your logs

[vivid ember]

do you know why promo codes arent working?

[marsh lantern]

Which ones?

[vivid ember]

i had kept my welcome collection cards for later use and now that i require those pts. It fails to redeem

[marsh lantern]

Oof, that one probably expired

How many points are those?

[vivid ember]

i just claimed it though

200

[marsh lantern]

Try asking in a ticket bc I have no idea about that one, sorry

[vivid ember]

ok then. Thanks. I guess i'd have to send 2 different tickets

could you go through the trouble of linking me to the support page and the logs guide? 😅

[noble acorn]

LOGS

Please read this: https://support.overwolf.com/en/support/solutions/articles/9000176827-how-to-get-your-overwolf-logs

Summoned by Ali (Staff)

[marsh lantern]

You mean this?

[vivid ember]

yea

and there was that dedicated support page where i could check the status of my tickets

[marsh lantern]

Oh that doesn't exist anymore

Now use the widget

It should say there

[vivid ember]

How do i upload logs. There's no option to. Its the "Fill Out the form" page

[marsh lantern]

If you're using the contact form, you have to upload them to drive and paste the link there

If you use the widget, you can upload them directly afaik

[vivid ember]

where's the widget?

oh the bottom right

right?

if that is the widget, it just ends the convo on the general method for tracking. Doesn't lemme do anything

[marsh lantern]

Wdym?

[vivid ember]

this is one instance where it didn't know the term PUBG

[marsh lantern]

Ah, try the full name

PlayerUnknown's Battlegrounds

Type that