support-en

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Evil Princess (Staff)

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by Evil Princess (Staff)

REINSTALL OVERWOLF

Follow this steps on their official website:
https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

Summoned by Evil Princess (Staff)

[hardy vector]

so if the other team leaves I lose all my progress because of that???

[magic inlet]

match must be longer than one minute

[proud python]

Hi, on what date will Black Friday be available at Buff?

[magic inlet]

It's not released yet and we don't have any info if there will be Black Friday

[hardy vector]

they last 5 or more and I still get that

[noble acorn]

REINSTALL OVERWOLF

Follow this steps on their official website:
https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

Summoned by Evil Princess (Staff)

[quasi wraith]

how i get a free skin
in valorant

[west quiver]

GG @quasi wraith, you just advanced to level 1!

[magic inlet]

Get Riot Access Code

[junior rune]

I re-installed the Overwolf and Buff Game, But still block.

[magic inlet]

Send again ss

[undone haven]

evil does the unbelivable bot give buffs or is that fake

[magic inlet]

Then why would we have this bot? Yes you can get buffs just read pinned message in #game-bot-beta 📌

[lunar pendant]

so wait a min is fortnite tracking properly or whats going on because im looking at the leaderboard and it says people been getting buffs in the past 7 days

[prime shadow]

so buff worked yesterday again and now it broke cuz i cant log in yall needa fix your app

[heady notch]

does the buff offerwall ever refresh and add new tasks

[smoky mortar]

yeah I agree, I can't login again

[idle elk]

hi

[lunar pendant]

the app work fine

[lunar pendant]

the app work fine rn

[hybrid zinc]

same

just got back from school and yeah buff broke again

[charred crane]

its broke caant even make an account

[marsh lantern]

#open-a-ticket

[marsh lantern]

#open-a-ticket

[lunar pendant]

its still working fine as of rn

[warm mountain]

yeah, after one day of having buff working fine, it's not working anymore

buff address still getting block for phishing in the advance security of my ISP router

[marsh lantern]

#open-a-ticket

[warm mountain]

why?

there's plenty of people before me having the same issue

just give the information to your dev that the problem is still present

[marsh lantern]

Sending the ticket is the best way, but don't send it if you don't want idk

[warm mountain]

wow..

why are you not just sending the information to the dev team ?

[marsh lantern]

Because we don't have contact with them...

That's why you have to send a ticket...

[warm mountain]

really ?

then why have a support channel if it's not real support ?

no wonder another top member was still telling people to change their DNS when the dev knew it was a problem on their side..

[marsh lantern]

Really, we offer some support here, but for issues like this we redirect you to a ticket. Changing DNS usually works, but if it didn't in your case, then #open-a-ticket

There's really no need to rant here bc of that tbh

[warm mountain]

in my case and in the case of a lot of people since 2 weeks

[marsh lantern]

Okay, #open-a-ticket

[warm mountain]

yes because it's not normal that the app is getting block for phishing

so since you don't have direct communication with dev, anybody can act as a support member ?

[marsh lantern]

Okay, so I'll try to be as clear as possible: we offer some technical support here, usually for common issues that can be easily fixed. This is a relatively new issue - we offer you some tips, and if they don't work, you must send a ticket. If you don't want to send it, that's okay too, do what you want

If you want direct contact with them, #open-a-ticket

I hope this helps

[random folio]

why is the app all black

[warm mountain]

@random folio probably because your ISP security is blocking buff IP for phishing

[warm mountain]

new since more than a week, even when dev did confirm they were working on it, and knew what was the problem (firewall blocking buff) there was "top member" still telling to change DNS when it was not the fix

I saw "normal" member helping more than some of the top member

[manic seal]

can u link us where dev said that

[warm mountain]

email from a ticket I opened last week

[marsh lantern]

Then you opened a ticket

[warm mountain]

last week

[marsh lantern]

Why the fuss then?

Use that ticket! They'll help you out

[warm mountain]

because I thought it was solve, yesterday it was working

[marsh lantern]

Tell that on the ticket, so they know...

[warm mountain]

and now it seems to be back, and you tell people nothing about this issue

[marsh lantern]

It's pretty simple

[marble condor]

buff is not letting me log in via google. its not opening up a tab to sign in

[warm mountain]

Probably your firewall/security blocking buff

[marble condor]

like as in ports?

it wont even let me log in via buff itself. it doesnt give me an error

[warm mountain]

I dont know if you can just unlock port.. for me I can authorize the buff address in my security system and it's working

[random folio]

well what am i supposed to do because i need to use buff for rewards

[marble condor]

ill try seeing if putting through the exclusions from my antivirus would work

nope, didnt work. is there a way to delete cache?

[manic seal]

i see, yea we didnt have that info
we assumed that devs where working on it tho

[warm mountain]

that's why I'm telling the other "top member" that you should have a way to talk with them

to give the good informations to people

[manic seal]

not up to us and we proposed it before

[warm mountain]

to be honest, yesterday I also had strange error from buff (while it was working) and my computer was freezing, add this to the fact that different firewall detect buff as a threat.. I feel a bit unsafe

[manic seal]

thats akward

i have no clue but ticket people could help you about that

if u send your logs

to them

[warm mountain]

yeah just mailed them back

[noble acorn]

LOGS

Please read this: https://support.overwolf.com/en/support/solutions/articles/9000176827-how-to-get-your-overwolf-logs

Summoned by Kyuu[t]♡mico (Staff)

[smoky mortar]

App doesn't work correctly for me on mobile but I know why for that one, what matters to me is desktop as I use it mostly.

[west quiver]

GG @smoky mortar, you just advanced to level 3!

[warm mountain]

also thank you for being the only one top member trying to understand the issue and not sounding mad about helping us, over the weekend you were also the only one not having an ego

[marble condor]

do you think i should uninstall overwolf itself?

[warm mountain]

up to you, it's sure that for me if I see another strange thing happening it will be gone

[marble condor]

yea, its been just happening to me though alot. through it mainly giving me an infinite loading screen. now im at this issue where ive reinstall buff itself and wont even let me sign in

[warm mountain]

are you on pc or a mobile ?

[marble condor]

pc

[warm mountain]

do you have a mobile ? you can enable data sharing and connect your pc to it and see if that works

if it does, that means it's your router that is blocking buff

[marble condor]

like, hotspot?

[warm mountain]

yes

also if you have acces to your router interface (I assume you have one, maybe I'm wrong), go check if you have anything related to the security, try to turn it off a couple of minute and test buff to see if it connect

[west quiver]

GG @warm mountain, you just advanced to level 6!

[warm mountain]

for me, that's how I can solve the problem

but it stop working when I enable it back

[marble condor]

i have an xfinity router. is there any terms i should look for that stick out for "security"

i just tried a clean install and it didnt work

[warm mountain]

can you send me a screenshot of your router interface ?

[kind citrus]

I received a code that had already been redeemed. I submitted ticket #107836 a month ago and haven’t had a response sent I replied with the screenshot that were requested. Can I get a status update?

[marble condor]

im on my phone doing this, ill see if i can get into the gateway

[warm mountain]

@marble condor security in the bottom

if you are not sure, you can send me a screenshot in DM (not here since it might contain sensitive data)

[marble condor]

ok

[warm mountain]

if it's like mine, in the security option, you'll probably see everything that is connected to your network (phone, pc, tablet, gaming console), you go on your pc and you'll probably see all the threat that were block, maybe there's an option there to unblock them (it should be something like app.buff.game or frontend.buff.game in my case I had 2-3 different one to unblock)

[marble condor]

yea i disabled it and works. is there no ports for it so i can put it on the firewall for both my router and firewall?

[warm mountain]

I don't know for this

maybe someone from the top member have that kind of informations

but it's not really ports that are block

it's really the security system that see a threat from the IP/adress of buff and blocks it to prevent further problem (like data breach or stuff like that)

[marble condor]

would there be a way to exclude it?

because i dont really wanna keep my security off for my router as its pretty risky

[warm mountain]

that would be in that place that you can specify this

oh ok

well in the security like I said if you go on your pc name, you should be able to exclude it

[marble condor]

wait

[west quiver]

GG @marble condor, you just advanced to level 4!

[warm mountain]

in mine that's how it works

[marble condor]

i found something

[warm mountain]

I can either turn off all the security system, or just go in the "warning" section, click on the buff ones and say authorize, but I hate my router it's telling me it will unblock it for 30 days, but once I go back it only say for 1 hour so I always have to do it

[marble condor]

i see the recent events of what the security has been blocking, and i can allow it acess. however, my app is being really buggy

[warm mountain]

that should be there

but mine is also buggy sometimes 😂

I wish buff will give some XP/buff to people that were affected by this issue

[marble condor]

yea. i dont know what you have, but xfinity is such a pain for me. sometimes it will tell me "yea, pretty sure youre not a member." and then the next time i do it, it will be like "yea, pretty sure youre a member"

[warm mountain]

ok it's not that bad for me (it's a videotron router, an ISP in quebec, canada), but sometimes I have to click 2-3 times on the authorize button for it to work

[marble condor]

not to mention that im still learning everything on what to do for surviving. i turned 18 last december and gonna turn 19 next month

"survive" is prob not a good term to use in that scenario

[warm mountain]

lol so young

in early november I got 21 years at my job 😂

I feel so old

[marble condor]

wow, thats insane

[warm mountain]

you were not even born and I was already working 😂

14 of these were first line helpdesk for a local ISP where I live, now I'm more second level, so that's why it piss me off to see the top member here not having the support from the dev team

my way of thinking is 2-3 persons having the same issue it can be on their side, so let's go for a ticket... but since there's way more than this since last week, I would've questions way more to have more informations to give to people

[marble condor]

yea, spit your crap. not to mention that i bought a yearly sub of buff premium, i dont really want that to go to waste with some stupid glitches. did the same thing with exitlag too, and now its acting worse to the point where i would have it off while playing

[warm mountain]

I saw a lot of people that got premium not long ago being screwed by this issue

[marble condor]

wow

[random folio]

I got logged back out for no reason when I closed buff and now I cant use the app again I am on pc and my network is Xfinity

[devout iron]

Why can i make a new account but I can't login to my old one? I have two subscriptions😭

[warm mountain]

Same problem as moosethepooper you'll need to go in your router configuration, in the security option and authorize buff in it (it should be in the threat block section)

[random folio]

I can't go into my router configuration right now because there is a person who likes to hack my internet 😦

[devout iron]

I just turned security off and then back on after i logged in

@warm mountain I appreciate it

I've been changing dns, purging dns, over and over trying to get it to work

[warm mountain]

Yeah I know, that's what top members are telling since last week, but the real problem is the security settings of some ISP/router that now see buff as a phishing services

[warm mountain]

what do you mean ? Even if you go in your router it wont let the person hack your internet, you just need to authorize buff in the security, not turn it off completly

[warm mountain]

but I think that by turn it back on, it will still block it, you really need to authorize buff in the security if it show you warning that it was block

[devout iron]

There isnt an option for that

just for turning off advance security and it only shows ip addresses and they are all different

[hazy hedge]

I was logged out of buff and it wont let me log back using google. I tried uninstalling and installing but I still have the same problem

[true coyote]

I activated a premium elite for a day, and it didnt apply but it used the item. It doesnt even show a use date now:

[undone haven]

i had a problem like that too but it was a 50 buffs item

2 of them

[oak chasm]

i bought a fortnite giftcard but the code its gicing me is some gibberish thats extremley long

[gleaming pine]

Let me see

[oak chasm]

its just a buch of giberish

[gleaming pine]

send me the gebrish

[oak chasm]

uhhh im not tryna do all that

[tawdry oxide]

i need some help my account is frozen beacouse i havent played in 2 years

[oak chasm]

do u know how or why

[gleaming pine]

send me a pic

[tawdry oxide]

and i cant even log in

[oak chasm]

its ltr millions of characters of gibberish

[inner badge]

I'm having the same issue and it just started happening last week with no reason

[hazy hedge]

Ikr

[oak chasm]

anyone know how long buff sopprt takes?

[mighty ferry]

i cant log in into my accont

[dreamy wyvern]

What does it say

[oak chasm]

its ltr millions of characters of letters and numbers

[west quiver]

GG @oak chasm, you just advanced to level 1!

[oak chasm]

idek what happened

the gift card must have generated wrong

[manic seal]

where are u from

[manic seal]

restart overwolf, if u still doesnt have it send a ticket #open-a-ticket

[manic seal]

send a ticket #open-a-ticket

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Kyuu[t]♡mico (Staff)

[manic seal]

7 working days in average

[manic seal]

any error?

[oak chasm]

okayy do u think they will be able to get me a valid gift card or did i just lose the money

[manic seal]

they will either refund u or give a code

[twin stratus]

i love this bug

[oak chasm]

oh okay i really hope they do

[whole vessel]

i cant create a account when i press it the logo pops up then nothing happens

[hazy hedge]

NA west

[dreamy wyvern]

what does it say

[oak chasm]

in the spot where the gift card code is supposed to be there is ltr what looks like an encryption key or smth that is over 100 pages when i copy pasted onto google docs

[main mica]

Been almost another week since i made a ticket... been over a month since the 1st ticket, do i just assume.im not getting a response

[mighty ferry]

Nop , I’m trying to log in using google and it doesn’t open the website

[west quiver]

GG @mighty ferry, you just advanced to level 1!

[royal oriole]

hi

[dense agate]

My BUFF hasn't worked in like 2 weeks lol

Whenever I try to log in the button never does anything when I click on it, and now whenever I launch BUFF it just infinite loads like this forever

[covert cairn]

why i can't see other products on market?

[rain ember]

My buff been doing same thing, never loads up and it's been like a month almost

[vivid plaza]

mine also i want valo points but i cnat even see those

[west quiver]

GG @vivid plaza, you just advanced to level 1!

[low bay]

what minecraft servers are supported

[noble acorn]

MINECRAFT

You can earn points on minecraft only if you:

• Play on the official Minecraft Launcher
• On the version 1.18.2 or 1.19 only.
• No optifine nor mods installed
• Hypixel.net server.
• Hypixel language must be in English.

Supported modes:

• Skywars
• Bedwars
• Duels
• Blitz SG

Notes:

• To earn from Duels, the match must be more than 1 minute long, or you will get a fraud error message.

• To earn coins for playing Bedwars, Skywars and Blitz SG in Minecraft, you need to wait until the match ends even though you die.

Summoned by Ali 🌻 (Staff)

[marsh lantern]

You can only see items redeemable in your region and global, so you won't see items from another regions. Some regions might have more items than others. Some items are out of stock even if you can't see them. Check the marketplace every now and then to see if there are new items, and also check raffles.

[noble acorn]

BUFF DOESNT LOAD

If buff doesnt load you can try this:

• Restart overwolf: can be done clicking on exit on overwolf icon on your system tray
• Check your dns settings: Go to your network driver, and check ipv4 settings. Try inserting google's dns (8.8.8.8 8.8.4.4). (if your internet stop working, undo the stuff you did)
• Try with mobile data: Enable hotspot on your device and connect to your pc in that network and check if it works.

If none of these solutions worked, contact your ISP. They could be blocking buff ip.

Summoned by Ali 🌻 (Staff)

[marsh lantern]

#open-a-ticket

[junior rune]

Same as i 😕

[jovial moon]

why there is only these 6 things to buy in algeria marketplace, its getting me bored using this app, it was fun last year there was plenty of things

[random otter]

account still frozen after more than 7 business daywws

[manic tiger]

Bro can you make buff iOS in the uae

[ebon stone]

after 10 games....

[fickle sequoia]

i live in the us but i only see options to buy germany rp can i redeem in the us?

[magic inlet]

Send ss of your marketplace

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by Evil Princess (Staff)

[magic inlet]

Fortnite is unstable

[magic inlet]

iOS is for everyone afaik

[magic inlet]

When did you exactly fill the form

[magic inlet]

You can see items redeemable in your region and global. If you don't see the card it means they are out of stock. You can also participate in the raffles

[noble acorn]

REINSTALL OVERWOLF

Follow this steps on their official website:
https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

Summoned by Evil Princess (Staff)

[jovial moon]

i only see items on my region i cant see global ones idk why it looks like buff have it disabled on my region

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Evil Princess (Staff)

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by Evil Princess (Staff)

[jovial moon]

im talking for about a year not 1 day or month

[magic inlet]

Read again bot message #support-en message

[jovial moon]

i read it 1 million times what im trying to tell you that my region doesnt have anything else than these 6 things i showed you, it was done on purpose maybe ask the admins they will tell you more if u dont know

[magic inlet]

Cards depends on region and device

[jovial moon]

for example my friend who live in usa he have alot of things while i see nothing

[jovial moon]

thats the right answer, thanks but why only my region doesnt have cards 🙂

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Evil Princess (Staff)

[jovial moon]

im aware of this information but you also need to understand that my region only gets cards twice a year or something like this

there was pubg mobile cards and now they dont restock them anymore

that was the only last thing they stopped restocking it in my region

i really was enjoying buff but it appears that they dont care anymore about my region, thanks

[mighty ferry]

i cant log in using google, i tried reinstalling overwolf and nothings works, any help??

[noble acorn]

BUFF DOESNT LOAD

If buff doesnt load you can try this:

• Restart overwolf: can be done clicking on exit on overwolf icon on your system tray
• Check your dns settings: Go to your network driver, and check ipv4 settings. Try inserting google's dns (8.8.8.8 8.8.4.4). (if your internet stop working, undo the stuff you did)
• Try with mobile data: Enable hotspot on your device and connect to your pc in that network and check if it works.

If none of these solutions worked, contact your ISP. They could be blocking buff ip.

Summoned by Evil Princess (Staff)

[random folio]

Ah ok gotcha

[west quiver]

GG @random folio, you just advanced to level 4!

[smoky pendant]

imaginetryahack was muted.

[humble geyser]

discord invite for the STALKER thing doesn't work

[magic inlet]

And what do you need with that ? This is BUFF.GAME discord server ??

[humble geyser]

...check the latest announcement

[warm mountain]

wow the passive agressive answer...

[magic inlet]

I don't see anything about there being any info anything on Discord #announcements⭐

[humble geyser]

ok just lemme grab 4 or 5 screenshots

does that help??

[magic inlet]

Oh I don't know anything about this unfortunately, but I'll report it thanks 😅

[humble geyser]

ok thank you!

[old pollen]

the buff mobile app game space shooter doesnt load for me

why is this?

[normal quest]

Somebody can please help me with this where is raffles tab?

[marsh lantern]

Known issue, and reported, sorry

[marsh lantern]

On pc afaik

[old pollen]

all g

thx for leting me know

[magic inlet]

Try joining their discord and see if you are participate

[normal quest]

K

[spice phoenix]

hey yall, i need assistance, Buff wont let me log in. I put all the correct info for log in and i click sign in and it just does nothing.

[warped dirge]

its been an issue over the last two weeks @spice phoenix I did a clean reinstall and it let me sign back in but kicked me after a day or two

[spice phoenix]

I tried it, nothing. ill just sen d report. see if they say anything in 4 days.

[warped dirge]

just check every day because some days it lets me sign in and other days it doesn't /shrug

[pale ruin]

same thing with making an account? it just pops the little buff icon and goes away.

[marsh lantern]

#open-a-ticket

[marsh lantern]

#open-a-ticket

[marsh lantern]

#open-a-ticket

[low bay]

buff wont see that i'm play a game on minecraft

[noble acorn]

MINECRAFT

You can earn points on minecraft only if you:

• Play on the official Minecraft Launcher
• On the version 1.18.2 or 1.19 only.
• No optifine nor mods installed
• Hypixel.net server.
• Hypixel language must be in English.

Supported modes:

• Skywars
• Bedwars
• Duels
• Blitz SG

Notes:

• To earn from Duels, the match must be more than 1 minute long, or you will get a fraud error message.

• To earn coins for playing Bedwars, Skywars and Blitz SG in Minecraft, you need to wait until the match ends even though you die.

Summoned by Ali 🌻 (Staff)

[low bay]

thanks

[pale ruin]

i made a ticket abt it

[woven mortar]

where do i find wher eto buy vp

valorant points

[low bay]

it now says after a game that it didn't detect a game start

[wooden talon]

Canada

[pale ruin]

support said to send them my buff email..does that mean the email i "created" teh account with? i dont have an account and its a sign up issue

[low bay]

what is the code that pops into the left side of the screen

[west quiver]

GG @low bay, you just advanced to level 1!

[low bay]

ok what does that do

[acoustic orchid]

when will the 5$ riot access code come back in the shop for indian regions?

[toxic kelp]

i cant sign in on my PC, havent been able to in days. Tried killing overworlf, reinstalling, trying to reset my password but it fails every single time\

crap app can't even access my account anymore

[viral trench]

how many more weeks do i have to wait to get what I paid for

what is that customer service

bought best premium and that is what I get

wth

[wary pumice]

meanwhile im from Germany and havent seen any Germany exclusive offers in more than 6 months of daily checking

[bright shoal]

lucky that you are even getting any offeres

its been like 11 months since I saw any gift card in the Caribbean

[dusty shard]

Hey so, how do I make the pop ups for buff whenever I play certain games stop showing up?

I got rid of the buff app, but they keep showing up

[sonic meteor]

will vbucks ever be in the market?

[west quiver]

GG @sonic meteor, you just advanced to level 2!

[finite sage]

how do i sign in?

[manic seal]

on the marketplace when they are in stock

[manic seal]

which game

[manic seal]

whats ur ISP

[manic seal]

if u dont have an account tell them and send the mail that u want to use on buff

[manic seal]

what code

can u send a screenshot

[manic seal]

#when_is_next_restock #870329411986149536

[woven mortar]

i dont got them in my market place tho

[manic seal]

where are u from

[noble acorn]

TICKET

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests and check the status of your ticket.

There, you can see if it's open or solved

Open - If your ticket is open then please still wait for a reply if you don't get answer within 10 business days (which is 14 days) then send a new reply with the same ticket

Solved - If your ticket is solved, it means you may or may not get a response from buff support. Buff support will no longer respond to your ticket until you submit a new answer. After you send a new answer, your ticket will return to Open. If your issue has still not been solved within 10 days and the status has been solved, send a new answer until your ticket is closed

Please do not send another ticket

Summoned by Kyuu[t]♡mico (Staff)

[manic seal]

with premium or disabling buff on the game

[manic seal]

depending on the region yes
yesterdat i saw them in US

[manic seal]

on app click on sign in and use credentials

[manic seal]

cards depends on the region and device

[viral trench]

Creating another ticket surely helps when everyone says u get ignored when u text to much

Like fr what is that customer support

I get u got alot to do but I PAID money for stuff i havent even seen yet

And now? Be patient

[sonic meteor]

what about AU?

[manic seal]

we cant do anything else to help, we cant handle these stuff, only ticket people can

the suggestion that we give is that one that says the bot

[manic seal]

we dont have info about specific cards on specific region on specific device

[sonic meteor]

so if it doesnt show up in either normal or out of cards does that mean there arent any?

[manic seal]

means that could be not in your region or its out of stock and doesnt show by api

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Kyuu[t]♡mico (Staff)

[sonic meteor]

can I buy one from a different rgion im in?

[manic seal]

nope

[sonic meteor]

ok ty

[magic inlet]

Send a ticket #open-a-ticket

[magic inlet]

Send a ticket #open-a-ticket

[dusty shard]

Aw crud

[tropic sphinx]

Seems like Steam Gift Cards are never coming back in Buff in Asia Region

It's been like 6/6+ months they are not in the shop

[valid gazelle]

is buff down?

my buff app wont open no matter how long it loads

[woven berry]

hi, how do i contact marketing team of buff?

[deep notch]

When will riot gift card come ? In India

[fickle sequoia]

send a ticket saying what?

can i redeem the other rp or not

[magic inlet]

For changing your region

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by Evil Princess (Staff)

[noble acorn]

RIOT ACCESS CODES IN BR AND AP

Starting June 2021 Riot decided to stop accepting global Riot Access (RA) cards on AP and BR servers.
That means if you play on any of the Asia Pacific and Brazilian servers, you won't be able to redeem RP cards on League of Legends and VALORANT.
Keep in mind that it was Riot's decision and there's nothing we can do about it at the moment.
Also, RA cards don't work on Garena servers too.
If you bought an RA card and you play on AP/BR (VALORANT) or Garena (League of Legends) servers, please be careful next time and read the item description as all the cards are non-refundable!

Summoned by Evil Princess (Staff)

[noble acorn]

REINSTALL OVERWOLF

Follow this steps on their official website:
https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

Summoned by Evil Princess (Staff)

[magic inlet]

You can see items redeemable in your region and global. If you don't see the card it means they are out of stock. You can also participate in the raffles

[junior rune]

My software keeps loading like an infinite forever everyday in Buff. Any solution 😕?

[noble acorn]

REINSTALL OVERWOLF

Follow this steps on their official website:
https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

Summoned by Evil Princess (Staff)

[dire sapphire]

I activated a 24 boost and ever since im only getting about 4 buffs per league match but when i dont have the boost Im getting like 10 -14 buffs. whats going on?

[marsh lantern]

Weird, I used one yesterday and it worked fine. Send screenshot of your transactions pls

[dire sapphire]

it wont load my transaction history right now

[marsh lantern]

Try later, it should be working tho

There you'll see the boost

Although now it appears as "unknown"

[late rivet]

No xp again?

this is the only day i am free from work and another issue again?

yet no compensation

[hollow prism]

yea about this

i didnt get my 1200 buff points yet

[sudden rover]

It has gone 10 business day`s since i fill out the unfrozen account form thing and i cant come in and i want to use buff

[tropic sphinx]

but they are NOT in the shop for 6/6+ months

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Evil Princess (Staff)

[magic inlet]

Fill the form again

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Evil Princess (Staff)

[sudden rover]

I have fill it again

[west quiver]

GG @sudden rover, you just advanced to level 2!

[tropic sphinx]

but this long time like 6 months is half a year so that's a pretty long time and why isn't buff fixing this?

[late rivet]

no xp again? nice

[eager lion]

Hey is anyone else having the issue where buff or overwolf isn't working? It won't let me sign into my account when logging in.

[warm mountain]

If you are behind a router, check if there's a security option, if so it might be blocking buff

[charred crane]

why cant i see riot gift cards on the marketplace?

[astral granite]

does salad hurt ur pc? and if i use it will it harm mine? and how can i withdraw the money?

No black Friday offers like last year?

[eager lion]

Would i need to check it in my app or call my provider?

[mortal latch]

any 1 help

[shrewd mulch]

why app isnt loading

[magic inlet]

Give more info

[magic inlet]

What's going on

[magic inlet]

We don't have any info if there will be Black Friday

[magic inlet]

You can see items redeemable in your region and global. If you don't see the card it means they are out of stock. You can also participate in the raffles

[magic inlet]

Restart Overwolf

[magic inlet]

Wait 24 hours and if you don't received buff points send a ticket #open-a-ticket

[wary forge]

My app hasnt loaded for weeks. How do I cancel this subscription?

[west quiver]

GG @wary forge, you just advanced to level 1!

[warm mountain]

you can check it in your app

[shrewd mulch]

buff is just loading forever

[noble acorn]

BUFF DOESNT LOAD

If buff doesnt load you can try this:

• Restart overwolf: can be done clicking on exit on overwolf icon on your system tray
• Check your dns settings: Go to your network driver, and check ipv4 settings. Try inserting google's dns (8.8.8.8 8.8.4.4). (if your internet stop working, undo the stuff you did)
• Try with mobile data: Enable hotspot on your device and connect to your pc in that network and check if it works.

If none of these solutions worked, contact your ISP. They could be blocking buff ip.

Summoned by Evil Princess (Staff)

[wary forge]

Yeah none of that works. I even reinstalled and I cant even log in. I would just like to cancel the subscription and move on

[magic inlet]

#open-a-ticket

[astral granite]

@jovial moon

[eager lion]

I don’t think xfinity has anything like that. I checked and my security isn’t blocking anything.

[magic inlet]

Send a ticket #open-a-ticket

[warm mountain]

I've help someone else with xfinity and he said he saw something being block in his security

[eager lion]

Hmmm ill check again

[eager lion]

Ill do that in a bit then

[gentle trout]

i can't sign in via gmail from the buff app on my laptop

[gentle trout]

i can't sign in too

[noble acorn]

BUFF DOESNT LOAD

If buff doesnt load you can try this:

• Restart overwolf: can be done clicking on exit on overwolf icon on your system tray
• Check your dns settings: Go to your network driver, and check ipv4 settings. Try inserting google's dns (8.8.8.8 8.8.4.4). (if your internet stop working, undo the stuff you did)
• Try with mobile data: Enable hotspot on your device and connect to your pc in that network and check if it works.

If none of these solutions worked, contact your ISP. They could be blocking buff ip.

Summoned by Evil Princess (Staff)

[thick sleet]

When I’m on Warzone it doesn’t progress through the challenges even after I do them

[old imp]

same

@magic inlet why can i not log in or sign up at all? ive been uninstalling and reinstalling and restarting my pc but nothing works

[smoky pendant]

tuukan has been warned.

[old imp]

mb didnt realize i couldnt do that

i even tried logging in on my phone and it didnt worjk

[eager lion]

i found out my issue

for xfinity i had to turn off advanced security sign and sign in

i turned it back on after and it worked for me

not sure what ur wifi is tho

check ur wifi app for your company and look for something that does with security

[solar pendant]

i check the market place several times a day. i never see steam or league/valorant giftcards. are you guys even restocking it for eu (west) people?

[sweet gulch]

um hi.. i have a problem

does anybody know why my card is not valid ?

[visual notch]

i cant sign up

mobile doesnt work either

[sweet gulch]

i bought a 35 euro logitech gift card on october 02 and it was working, like there was the thing -35 euro but i didn't make the payment so i didn't use the card. and now i wanna make a payment and the card is not valid

[warm mountain]

it will probably be block again, you should go check if there's any threat being blocks that are related to buff and authorize them

[sweet gulch]

i didn't use it and it's not working, can someone help me

[visual notch]

it keeps saying network error when i try on mobile

[warm mountain]

going through your wifi ? If so try disabling it and see if that works

[visual notch]

alright

uh also for pc when i do all my info and click create, it loads and then js stops

[warm mountain]

probably something being block by your router/firewall

most people it's in their router, you'll need to check on it if there's a security option, and try turning it off to see if that works

[visual notch]

i connected to a diff wifi

still no work

5g also no work

[warm mountain]

seems to be another problem then

[eager lion]

theres no threats, for some reason it's still blocking even though i dont see anything saying its a threat

[warm mountain]

I don't recall the name of the guy I've helped the other day 😦

he could've tell you where to go since if was also with xfinity

you can try giving a call to your ISP to see if they can tell you where to go

or send me screenshots of your app in DM so I can look if I see something

[lilac hornet]

is buff mobile not working?

[next reef]

hi, im new to buff and im trying to enter raffles, but for some reason theres no button to use my ticket? theres the participate button and then it shows how many tickets u want to use, but no button to confirm im using those tickets. the same issue happens when i want to buy tickets. i dont know if this is just a beginners thing im not understanding or if theres actually a bug in my buff. i hope someone has some answers

[visual notch]

not for me

[west quiver]

GG @visual notch, you just advanced to level 1!

[toxic patrol]

Buff just randomly logged me out and when I try to log back in with google nothing happens, or when i log in with email it doesnt log me in. pls help

[lilac hornet]

okay thank you

[split trellis]

Hey, i was wondering how i can redeem my buff points for a riot giftcard as i cant seem to find the option in the marketplace

[boreal thunder]

hey this isnt a buff problem but i wondering if i can get any help from anyone. I can play all games at a good fps, but the second i load into valorant, my screen freezes. And its only valorant that this happens to. I load in and my fps drops to zero. I looked at my computer settings, my control panel, my graphic settings, ive deleted the game and riot client. ive restarted my pc multiple times and i still have the same issue. Can anyone help me

Is this like a riot problem or is my game just straight up broken?

[viral trail]

When i open buff i cant make a account (Bec the buttons wont work) Thanks for the help!

[steel peak]

I'm new on Buff, is it normal that my quest on Minecraft isn't progressing?

[grand hawk]

I guess everyone is having that issue

I got logged out 4 days ago and no way to log back in

[hollow prism]

broo where the giftcards at there not a single giftcard

[ripe reef]

Anyone know why i cant log back in?

[grand hawk]

nobody can

[verbal rampart]

Yeah I've had the issue where the UI is just black

I can still earn but I can't click anywhere but the tabs

[keen sail]

It won't let me log in with google nor discord I click it but it dosen't work

[grand hawk]

been that way for 4 days+ sadly

[twilit moth]

buff is not letting me sign in with discord or google when i try to click on sign through email i reset my password and buff is not sending me an email

[marsh lantern]

#open-a-ticket

[marsh lantern]

#open-a-ticket

[marsh lantern]

#open-a-ticket

[noble acorn]

MINECRAFT

You can earn points on minecraft only if you:

• Play on the official Minecraft Launcher
• On the version 1.18.2 or 1.19 only.
• No optifine nor mods installed
• Hypixel.net server.
• Hypixel language must be in English.

Supported modes:

• Skywars
• Bedwars
• Duels
• Blitz SG

Notes:

• To earn from Duels, the match must be more than 1 minute long, or you will get a fraud error message.

• To earn coins for playing Bedwars, Skywars and Blitz SG in Minecraft, you need to wait until the match ends even though you die.

Summoned by Ali 🌻 (Staff)

[marsh lantern]

#open-a-ticket

[noble acorn]

FPS

The solutions below might help improve your FPS while using BUFF:
-Disable Overwolf Hardware Acceleration
Check the following link to learn how to do it: https://support.overwolf.com/en/support/solutions/articles/9000183412-visual-artifacts-in-overwolf-apps-hardware-acceleration-
-Disable highlight recording in BUFF
To find the settings, click on the gear ( ⚙️ ) icon in the bottom left corner of BUFF, select "Highlight recording" at the top and then tick the slider so that the recording is disabled; restart BUFF and your game in order for the settings to apply
-Reduce mouse report rate/polling rate
This can usually be done in your mouse settings software, general instructions would be to check your mouse's "performance" tab and look for "polling rate" or "report rate" settings; lower the value until you don't experience any stutters, our recommendation is to never go below 250 Hz

Summoned by Ali 🌻 (Staff)

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Ali 🌻 (Staff)

[marsh lantern]

#open-a-ticket

[bleak harness]

Why don't I even see "out of stock" gift cards? Are they still being restocked or not?

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Ali 🌻 (Staff)

[bleak harness]

Thanks

[steel peak]

Ty

[low bronze]

why i cannot see every Cards like valorant points or roblox gift card everythinng

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Ali 🌻 (Staff)

[steel peak]

Why are the cards out of stock 24/7

[subtle flax]

Idk if I need to open a ticket, but Hearthstone is tracking everything except for Ranked wins. I've tried ranked standard, wild, and even arena.

[magic inlet]

Most of the popular cards are being restocked on a daily basis - there's just a very big demand and those cards go out of stock shortly after restocking, that's why it's hard to catch them in stock

[magic inlet]

Send a ticket with your logs #open-a-ticket
— Use a third-party service such as Google Drive or wetransfer.com to upload the logs, as their log sharing system doesn't seem to work properly, and set the file as public so they can see it

[steel peak]

Can't we know the time when it will be restocked?

[noble acorn]

LOGS

Please read this: https://support.overwolf.com/en/support/solutions/articles/9000176827-how-to-get-your-overwolf-logs

Summoned by Evil Princess (Staff)

[magic inlet]

#when_is_next_restock #870329411986149536

[low bronze]

but i cannot even see the out of stock even i off un show out of stock

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Evil Princess (Staff)

[half glade]

Why has buff not restocked on the riot games gift cards?

[steel peak]

Are there restocks every day?

[west quiver]

GG @steel peak, you just advanced to level 1!

[half glade]

?

wdym

[muted nacelle]

help

[summer hound]

hello

i want to buy a valorant gift card but the only thing i have in marketplace is this

[half glade]

same

[summer hound]

why

how to fix this

[half glade]

idk

thats what im wondering too

[summer hound]

has anyone answered u?

@smoky pendant

[half glade]

im wondering where are all the other gift cards, especially the riot games one

[summer hound]

same

idk this is scuffed my friend told me about it

that he bought valorant gift card but i have nothing in marketplace

[half glade]

yeah

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Ali 🌻 (Staff)

[noble acorn]

REINSTALL OVERWOLF

Follow this steps on their official website:
https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

Summoned by Ali 🌻 (Staff)

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by Evil Princess (Staff)

[summer hound]

so i have to reinstall buff?

i measn overwolf

[charred crane]

hey, i accedentally deleted my account and i would like to restore it since it is inaccseable

[marsh lantern]

#open-a-ticket

[charred crane]

it told me to go here

also, i can't make a new one

[steel peak]

Could it really be at any time?

[magic inlet]

#870329411986149536

[magic inlet]

We're sorry, but we can't help you with that as answered Ali, send a ticket #open-a-ticket. We don't handle administrative stuff here, sorry

[charred crane]

Well, I already did

well... im gonna wait like 2 weeks for it

[west quiver]

GG @charred crane, you just advanced to level 1!

[eternal perch]

hello...are the buff points convertible into real cash or cryptocurrency?

how can i use the points i earn?

[manic seal]

nope

[manic seal]

u have to use on the marketplace to get the rewards on there

[scenic flower]

hi

i have a ticket with buff that has been active for 12 days

but support has stopped responding around 11 days ago

the last activity was by me asking how is my ticket going?

[broken raptor]

Give them more tine

If they dont respond

They either abandoned your ticket or they need more

[lament fern]

Buff wont let me log in with discord...

[broken raptor]

Iam pretty sure they dont allow

Correct me if iam wronf mate with a screshot

[lament fern]

I've done it before

[broken raptor]

Yeah idk

I cant really help you

[lament fern]

I click on sign in discord, but it doesn't load the QR code to scan

[broken raptor]

Have you tried anyother option?

[noble acorn]

BUFF DOESNT LOAD

If buff doesnt load you can try this:

• Restart overwolf: can be done clicking on exit on overwolf icon on your system tray
• Check your dns settings: Go to your network driver, and check ipv4 settings. Try inserting google's dns (8.8.8.8 8.8.4.4). (if your internet stop working, undo the stuff you did)
• Try with mobile data: Enable hotspot on your device and connect to your pc in that network and check if it works.

If none of these solutions worked, contact your ISP. They could be blocking buff ip.

Summoned by Evil Princess (Staff)

[broken raptor]

Or login in via email

[broken raptor]

When I click settings in the mobile buff app it says client sided error

[lament fern]

i didnt sign up via email

[proven citrus]

I have the same issues the option connect with Discord or with Google doesn’t seem to work.

[noble acorn]

BUFF DOESNT LOAD

If buff doesnt load you can try this:

• Restart overwolf: can be done clicking on exit on overwolf icon on your system tray
• Check your dns settings: Go to your network driver, and check ipv4 settings. Try inserting google's dns (8.8.8.8 8.8.4.4). (if your internet stop working, undo the stuff you did)
• Try with mobile data: Enable hotspot on your device and connect to your pc in that network and check if it works.

If none of these solutions worked, contact your ISP. They could be blocking buff ip.

Summoned by Evil Princess (Staff)

[faint sun]

i applied to unfreeze my account 2 weeks ago but tis still frozen¨¨

[brazen cedar]

when i downloaded the installer i try to launch it but nothing happens what should i do?

[lethal crater]

Why wont buff track any gameplay? I played a few matches in skywars for a quest and none of it got tracked

[magic inlet]

Fill the form again

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Evil Princess (Staff)

[noble acorn]

BUFF DOESNT LOAD

If buff doesnt load you can try this:

• Restart overwolf: can be done clicking on exit on overwolf icon on your system tray
• Check your dns settings: Go to your network driver, and check ipv4 settings. Try inserting google's dns (8.8.8.8 8.8.4.4). (if your internet stop working, undo the stuff you did)
• Try with mobile data: Enable hotspot on your device and connect to your pc in that network and check if it works.

If none of these solutions worked, contact your ISP. They could be blocking buff ip.

Summoned by Evil Princess (Staff)

[noble acorn]

MINECRAFT

You can earn points on minecraft only if you:

• Play on the official Minecraft Launcher
• On the version 1.18.2 or 1.19 only.
• No optifine nor mods installed
• Hypixel.net server.
• Hypixel language must be in English.

Supported modes:

• Skywars
• Bedwars
• Duels
• Blitz SG

Notes:

• To earn from Duels, the match must be more than 1 minute long, or you will get a fraud error message.

• To earn coins for playing Bedwars, Skywars and Blitz SG in Minecraft, you need to wait until the match ends even though you die.

Summoned by Evil Princess (Staff)

[viral flower]

just wait until its in stock again

[mossy linden]

Smh theres never anything in stock

[pale wasp]

hi

[karmic gate]

/daily

[knotty sparrow]

they should add mode to were we can practice

[arctic saffron]

how long does it usually take for support to get back with you after a ticket as been submitted?

[heady notch]

on the mobile app i cant verify my account for the supercell games it just says “your account cannot be verified try again”

[swift agate]

I wonder what made the ISP's ID BUFF as problematic enough to block them as they did. Any new legislation, ToS, or updates that might be relevant?

[west quiver]

GG @swift agate, you just advanced to level 1!

[winged summit]

Game and Gamemode: quick question but why doesnt the siege tracker work i load into the game kill 3 get 2 headshots and it says start game not found afterward

[main mica]

Still no reaction/email from the team.about my account being frozen. Ive waited for more than a month now.

[manic seal]

7 working days in average

[manic seal]

try again tomorrow

make sure that u paste the right link

[manic seal]

maybe users reports, we dont have info

[manic seal]

r6 is down in buff

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Kyuu[t]♡mico (Staff)

[manic seal]

full fill it again

[main mica]

Ive done it 4 times now.

[west quiver]

GG @main mica, you just advanced to level 1!

[winged summit]

any idea on how long?

[manic seal]

send a ticket #open-a-ticket

[manic seal]

nope

[winged summit]

rip

[west quiver]

GG @winged summit, you just advanced to level 1!

[winged summit]

do you think it will be sooner rather than later

[hazy eagle]

Its been 12 days since I sent a ticket and the helper said they will check it out. How long does it normally take?

[west quiver]

GG @hazy eagle, you just advanced to level 1!

[pale wasp]

how to complete world of warship task?

I installed it and played 20 games.

[west quiver]

GG @pale wasp, you just advanced to level 3!

[lethal whale]

i dont even know when was the last time when a riot card came to my store (Indian Server)

will it ever come

[unborn heath]

It only shows animal planet gift cards for me

I need Amazon pay gift cards

I’m on Indian servers

[scenic raven]

when i buy amazon gift cards normally it gives me a link to get the code but this time it gave me the code straight away but the code doesnt work?

[lethal whale]

ikr

just nothing for us :/

[unborn heath]

Ye 😦

What do v do now ?

Should v use VPN and redeem ?

@lethal whale

[lethal whale]

idk

[lethal whale]

its bannable i think

[marsh lantern]

#open-a-ticket

[unborn heath]

Prolly it is

[lapis ore]

Yo how do you delete buff (I deleted the file but it's still there)

[noble acorn]

UNINSTALL BUFF

If you wish to uninstall both BUFF and Overwolf, please check the following link and find and uninstall Overwolf: https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-10-4b55f974-2cc6-2d2b-d092-5905080eaf98 (uninstalling Overwolf automatically removes BUFF)
If you only wish to uninstall BUFF while keeping Overwolf on your computer, you can do so by locating Overwolf in the bottom right of your taskbar and double clicking it. A side bar will open - hover over it, locate BUFF, right click it and press "Uninstall".

Summoned by Ali 🌻 (Staff)

[lapis ore]

Thx

[west quiver]

GG @lapis ore, you just advanced to level 1!

[fair sluice]

hello im having problem with buff tracking Rainbow Six Siege games can somebody help me ?

[severe dust]

I was inactive for a while and can't unfreeze my account. Tryed do contact via EMail but I don't get any response. (I waited way more than 10 days)

[marsh lantern]

R6 is down on buff, sorry

[marsh lantern]

Wait patiently until it gets unfrozen. Try every now and then to log in

[severe dust]

how long is "patiently"? I sent my request on 19. of october. Maybe I did something wrong?

[marsh lantern]

Try filling it again

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Ali 🌻 (Staff)

[severe dust]

I try my best. Thank you for your help and support!

[pale mortar]

hi, how can i get a refund for the premium elite annual renewal? it auto-renewed by itself. i just canceled the subscription just now as well, but it says ends in 364d 23h. thanks.

[broken raptor]

did yall remove the collection items from the market or no

since i dont get them

[rich ingot]

yo, will the shop change eventually? this may sound really rude and all, but i joined for free skins(too broke). All i see is dots.ec ads about the environment. thank you

[magic inlet]

If you want refund send a ticket #open-a-ticket

[magic inlet]

Some collection have already ended and you can also use command /daily

[magic inlet]

You can see items redeemable in your region and global. If you don't see the card it means they are out of stock. You can also participate in the raffles

[steep ibex]

i won a logitech code in a raffle around a year ago and it isnt working now need help

[quaint ice]

is the shop ever gonna be fixed?? for the past month or 2 its been the same options with nothing good. It doesnt even say things are out of stock or anything like it did before. i heard that this is because its going through maintenances, not to be rude but bro its been so long

[west quiver]

GG @quaint ice, you just advanced to level 1!

[slender vigil]

Knockout fornite not count at all

[magic inlet]

Code could expire

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Evil Princess (Staff)

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by Evil Princess (Staff)

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by Evil Princess (Staff)

[noble acorn]

SUPPORTED GAMES

You can find the information about all supported games and gamemodes in the BUFF app itself. Please click on the joystick icon in the top right corner and a new tab will open which will list all supported games. Hovering over a specific game will show you supported gamemodes too

Summoned by Evil Princess (Staff)

[steep ibex]

nothing was said about codes expiration date in the description

[magic inlet]

When did you get it ?

[steep ibex]

31.12.2023

[magic inlet]

Probably code may have expired

[steep ibex]

why was nothing said about expiration date? i won a code, not a code working for a few months

[magic inlet]

Can I ask you for screenshot of your inventory card (hide the code)

[magic inlet]

That's promocode unless you used it a year ago and tried to activate it so it probably expired for you

[magic inlet]

You can send a ticket #open-a-ticket and ask if your promocode has expired

[lethal whale]

i dont even know when was the last time when a riot card came to my store (Indian Server)
will it ever come

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Evil Princess (Staff)

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by Evil Princess (Staff)

[noble acorn]

RIOT ACCESS CODES IN BR AND AP

Starting June 2021 Riot decided to stop accepting global Riot Access (RA) cards on AP and BR servers.
That means if you play on any of the Asia Pacific and Brazilian servers, you won't be able to redeem RP cards on League of Legends and VALORANT.
Keep in mind that it was Riot's decision and there's nothing we can do about it at the moment.
Also, RA cards don't work on Garena servers too.
If you bought an RA card and you play on AP/BR (VALORANT) or Garena (League of Legends) servers, please be careful next time and read the item description as all the cards are non-refundable!

Summoned by Evil Princess (Staff)

[lethal whale]

uh no its not like that anymore

RP cards do work

atleast for mumbai they do

[lethal whale]

yea but its like never :

[lethal whale]

yea ig it would never really be restocked

[magic inlet]

Read again bot message #support-en message

[turbid locust]

how do i stop this from appearing?

[hollow ridge]

you have to pay

[west quiver]

GG @hollow ridge, you just advanced to level 1!

[dull tiger]

buff doesnt track rocket leauge wins

[hollow ridge]

why aren't the valorant gift cards appearing in my shop? is it just not available in Brasil or is it a bug

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Evil Princess (Staff)

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by Evil Princess (Staff)

[noble acorn]

RIOT ACCESS CODES IN BR AND AP

Starting June 2021 Riot decided to stop accepting global Riot Access (RA) cards on AP and BR servers.
That means if you play on any of the Asia Pacific and Brazilian servers, you won't be able to redeem RP cards on League of Legends and VALORANT.
Keep in mind that it was Riot's decision and there's nothing we can do about it at the moment.
Also, RA cards don't work on Garena servers too.
If you bought an RA card and you play on AP/BR (VALORANT) or Garena (League of Legends) servers, please be careful next time and read the item description as all the cards are non-refundable!

Summoned by Evil Princess (Staff)

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by Evil Princess (Staff)

[magic inlet]

not true

[magic inlet]

This cannot disabled if you want it to not track your game, but still want to use BUFF so disable Autolaunch banner or Overlay&Hotkeys

[dull tiger]

i have it enabled

its tracking everything exepct wins

so i cant complete the weekly challenge

[magic inlet]

After game you leave RL (match) without waiting for your results ?

[dull tiger]

yes

[west quiver]

GG @dull tiger, you just advanced to level 2!

[magic inlet]

You have to wait until you get the overall results and then it would count as win

[junior rune]

My software Buff Mobile is moving well, but on PC not.

[noble acorn]

BUFF DOESNT LOAD

If buff doesnt load you can try this:

• Restart overwolf: can be done clicking on exit on overwolf icon on your system tray
• Check your dns settings: Go to your network driver, and check ipv4 settings. Try inserting google's dns (8.8.8.8 8.8.4.4). (if your internet stop working, undo the stuff you did)
• Try with mobile data: Enable hotspot on your device and connect to your pc in that network and check if it works.

If none of these solutions worked, contact your ISP. They could be blocking buff ip.

Summoned by Evil Princess (Staff)

[lilac violet]

hi

can i transfer buff points from account to another one, if yes can you show me how

[dull tiger]

still not working

[magic inlet]

Change tabs (lounge, marketplace, etc.) and go back Games

[dull tiger]

did it but it shows 0 wins still

[magic inlet]

Did you get pop-up screen End match ??

[dull tiger]

yes

[noble acorn]

REINSTALL OVERWOLF

Follow this steps on their official website:
https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

Summoned by Evil Princess (Staff)

[dull tiger]

still not working

[silent quarry]

how do i redeem fortnite giftcards

[lean dirge]

UH

I won the giveaway and the person who im supposed so dm hasn't said anything back

[jaunty jackal]

So I was using the mobile app and I spun the wheel and I noticed that to respin it was 0.99¢, I go to pay and it was gonna charge me $1.99?

[manic seal]

on the marketplace when they are in stock

[red gyro]

its us dollars

[manic seal]

dm bonj

[manic seal]

price depends on the region and device

prob in app store is more expensive by store

[jaunty jackal]

I’m in the US.

[red gyro]

oh then idk cuz im australian its basically the same price at my location

[lean dirge]

I Alr did

Once this morning at 7:00 am and just now

[manic seal]

wait for his answer

[hardy carbon]

Has anyone every gotten Halo Infinite to work with buff bc no matter what gamemode i try it never tracks the matches even if i try a different acount and pc?

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by Evil Princess (Staff)

[hardy carbon]

@noble acornyeah i know this already i been doing Buff for a few months already like fr i wouldnt be saying all of this if it wasnt an actual serious issue bc it hasnt worked in atleast what ik of for over a year now bc that was when my brother gotten it to work.

They need to just take Halo Infinite to Offline bc it doesnt give u anything i highly doubt its just me with this issue my tin said it worked 1 year ago but now it doesnt and never has.

[west quiver]

GG @hardy carbon, you just advanced to level 1!

[hardy carbon]

Does anyone know why they took off my suggestion for Black ops 6 have they gotten to many requests for it bc it HAS to come to Buff zero excuse bc warzone,mw2 and mw3 is on it been waiting for black ops 6 to showup?

[magic inlet]

I rejected your suggestion because I don't know what exactly you're suggesting with Black Ops 6

[magic inlet]

Did you get pop-up screen "Launch game screen"

[hardy carbon]

Oh I was suggesting to put the game on Buff itself to earn Buff points instead of just exp just like the other cods sorry i didnt know that u had to say more on the suggestion

[magic inlet]

It's okay you just wrote only Black Ops 6 and nothing else 🙂

[quaint ice]

why is is that in my shop it shows the val gift cards and stuff but i havent even seen it at all in mine for the past 2 months

this is my buff market

this is my friends

i havent had any deals at all for so long

i eveen reinstalled it

[magic inlet]

Depends on your region. You can see items redeemable in your region and global. If you don't see the card it means they are out of stock. You can also participate in the raffles

[quaint ice]

we live in the same area and it shows on his pov that its out of stock, mine doesnt even do that

[magic inlet]

Where are you from

[quaint ice]

florida

and so is my friend

[magic inlet]

So US ?

[quaint ice]

yeah

[magic inlet]

Send full screenshot your marketplace item

[quaint ice]

also this has not changed in literally months

exactly like this

[magic inlet]

I see you have bug your region. Are you really from US ?

[quaint ice]

yes

[magic inlet]

Send a ticket #open-a-ticket

[quaint ice]

sent one so all i do is wait for email response??

[magic inlet]

Yes, just send 1 ticket and you will be notified via email you just sent

[quaint ice]

k thx

[west quiver]

GG @quaint ice, you just advanced to level 2!

[stray peak]

does buff not track fortnite matches anymore I use to get buffs but even if I do alot of games and once I exit it says it couldnt track any

[stone seal]

Why do i not get as much points as i used to in fall guys

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by Ali 🌻 (Staff)

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by Ali 🌻 (Staff)

[frosty willow]

please restock

[charred crane]

Every screen is black except highlights

[loud pollen]

hi i wanna cancel my subscription plan, how do i do it?

[frosty willow]

@marsh lantern pls

[smoky pendant]

rorofire has been warned.

[frosty willow]

?

[marsh lantern]

#info-and-rules

[noble acorn]

CANCEL PREMIUM

Your subscription can be canceled in the BUFF app.
On the top of the BUFF app window, there is a button that says “Premium Page”. Click on that, and you will see an option to cancel your subscription by clicking on "Unsubscribe", check the image below to see how the butons look like.
Your subscription will still stay active for 30 days after your last charge even after you’ve canceled it. You just won't be charged again unless you subscribe to premium again in the future.

Summoned by Ali 🌻 (Staff)

[sudden rover]

I`m being sick of waiting for buff to look at my frozen account thing form can someoone PLS check

(it`s been 7 business days since i fill out the form)

[west quiver]

GG @lilac violet, you just advanced to level 6!

[magic inlet]

When did you exactly fill the form

[noble acorn]

REINSTALL OVERWOLF

Follow this steps on their official website:
https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

Summoned by Evil Princess (Staff)

[sudden rover]

Exactly on this date 2024-11-09

[magic inlet]

Fill the form again

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Evil Princess (Staff)

[sudden rover]

Again i have already done it 2 times before i have done it again now

[magic inlet]

Oh then send a ticket #open-a-ticket category - login issue

[sudden rover]

Ok

[sudden rover]

Sent

[sudden rover]

should i reinstall overwolf?

[magic inlet]

Please wait for support answer. If it keeps telling you Frozen account it won't help you reinstall anyway. We don't handle administrative stuff here, sorry

[sudden rover]

Ok

[solar pendant]

i have had the same problem that the shop doesnt change at all

also why is tft not counting anymore. several games and i didnt get buff or xp

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Evil Princess (Staff)

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by Evil Princess (Staff)

[fallow coral]

i cant find valorant points

@noble acorn i cant find valorant points

[grizzled umbra]

I can't find Valorant points, and the market screen is always the same, is it bugged or not?

[languid raptor]

Is R6 still down on Buff?

[magic inlet]

You can see items redeemable in your region and global. If you don't see the card it means they are out of stock. You can also participate in the raffles

[magic inlet]

You can see items redeemable in your region and global. If you don't see the card it means they are out of stock. You can also participate in the raffles

[magic inlet]

Yes

[languid raptor]

Do you know how long this will continue?

[west quiver]

GG @languid raptor, you just advanced to level 1!

[magic inlet]

No info about when R6 will be back online, but you can send a ticket with your logs and explaining the issue with as many details as possible #open-a-ticket
— Use a third-party service such as Google Drive or wetransfer.com to upload the logs, as their log sharing system doesn't seem to work properly, and set the file as public so they can see it

[noble acorn]

LOGS

Please read this: https://support.overwolf.com/en/support/solutions/articles/9000176827-how-to-get-your-overwolf-logs

Summoned by Evil Princess (Staff)

[gritty condor]

why do I only have the global things in my marketplace?

[magic inlet]

You can see items redeemable in your region and global. If you don't see the card it means they are out of stock. You can also participate in the raffles

[hallow iron]

how come disabling the post-match window is premium only
ive literally only played 4 matches in ow2 and its already annoying

[junior rune]

Still block

[west quiver]

GG @junior rune, you just advanced to level 3!

[crude knoll]

why is buff not letting me create an account

[minor cape]

Why does buff do ads where they show supercool things like dc nitro and vp but in the end there are only WOW and Ladybug and catnoir things in the shop

[magic inlet]

If you want disabled End match pop-up you must have Premium

[noble acorn]

REINSTALL OVERWOLF

Follow this steps on their official website:
https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

Summoned by Evil Princess (Staff)

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Evil Princess (Staff)

[magic inlet]

You can see items redeemable in your region and global. If you don't see the card it means they are out of stock. You can also participate in the raffles

[hallow iron]

i would rather uninstall buff than to buy premium just to disable that popup

[crude knoll]

done

[crude knoll]

did nothing

[crude knoll]

okay

i wonder why i was even frozen

[junior rune]

I already played Fall guys and Buff didn't finish to load after i open it

I already continued with the challenges and it didn't let me in after i open Buff

I opened buff game, entered challenges and it still block. How to make it work and not get block?

[magic inlet]

Block ??

[junior rune]

Well, yes. I closed overwolf and opened again, and then i checked about buff. Nothing works for me.

[magic inlet]

Buff isn't blocking anything

[junior rune]

But mine it is

I opened Buff Game, and it goes black. It keeps loading like an infinite forever.

[magic inlet]

Send ss

[clever marsh]

come on man when are you going to fix this api market issue thing

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Evil Princess (Staff)

[magic inlet]

Did you reinstall Overwolf ?

[lunar pendant]

is it something wrong with the buffs for fortnite

like a full match im getting like under 2 to 3 buff points

[magic inlet]

if you get some buff points then it's fine

[hallow iron]

i dont think ur supposed to get a lot

i believe its just a thing that adds up over time

[keen stream]

how does buff work

[magic inlet]

Play any supported game, earn buff points and you can buy free gift card

[keen stream]

oh

ok

[junior rune]

I am. But still nothings working. It keeps loading like an infinite forever, Again.

[keen stream]

btw, the buff app should give exp and points with TLAUNCHER?

[magic inlet]

You mean "I did" ?

[noble acorn]

MINECRAFT

You can earn points on minecraft only if you:

• Play on the official Minecraft Launcher
• On the version 1.18.2 or 1.19 only.
• No optifine nor mods installed
• Hypixel.net server.
• Hypixel language must be in English.

Supported modes:

• Skywars
• Bedwars
• Duels
• Blitz SG

Notes:

• To earn from Duels, the match must be more than 1 minute long, or you will get a fraud error message.

• To earn coins for playing Bedwars, Skywars and Blitz SG in Minecraft, you need to wait until the match ends even though you die.

Summoned by Evil Princess (Staff)

[frank sigil]

I was just playing Valorant trying to finish the level 1 quest where it says get 3 headshots in a game. I got more than 3 and when I went to check if it completed to sayed 0/3 headshots. Why did this happen?

[magic inlet]

Did you earn some buff points in match ?

[frank sigil]

No, it's just not tracking even if it is running in the background

[magic inlet]

Which game mode ?

[frank sigil]

Swiftplay

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by Evil Princess (Staff)

[frank sigil]

Ok. I will try. Thank you!

[keen stream]

is war thunder on buff?

[magic inlet]

??

[junior rune]

I played fall guys, But it didn't show in Overwolf.

[keen stream]

supported games?

[west quiver]

GG @keen stream, you just advanced to level 1!

[keen stream]

heck you

[noble acorn]

SUPPORTED GAMES

You can find the information about all supported games and gamemodes in the BUFF app itself. Please click on the joystick icon in the top right corner and a new tab will open which will list all supported games. Hovering over a specific game will show you supported gamemodes too

Summoned by Evil Princess (Staff)

[magic inlet]

Did you reinstall Overwolf ?

[junior rune]

Yes, I did.

[magic inlet]

Send again new ss your BUFF if you have again Black screen

[magic inlet]

Send a ticket #open-a-ticket explain your issue

[junior rune]

There is no fall guys in game-status?

[frank sigil]

im trying swiftplay again

[magic inlet]

this channel #game-status

[frank sigil]

idk if it worked or not. I bottom fragged with a singular kill

[junior rune]

I played Fall Guys and earned Buff Points. But i can't claim Buff Points with this black screen in Buff.

[west quiver]

GG @junior rune, you just advanced to level 4!

[junior rune]

I got OverwolfLogs, And now what?

[steel peak]

Lunar Client its ok?

[magic inlet]

I already told you, send a ticket #open-a-ticket

[magic inlet]

No mods it's written there

[frank sigil]

It still doesn't work

[west quiver]

GG @frank sigil, you just advanced to level 1!

[magic inlet]

Did you get pop-up screen End Match

[frank sigil]

Nah

[magic inlet]

Send ss of your Overlay&Hotkeys

[noble acorn]

REINSTALL OVERWOLF

Follow this steps on their official website:
https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

Summoned by Evil Princess (Staff)

[lunar pendant]

fortnite randomly tracking my save the world thats so strange

[mint fiber]

👋 Allo. Got Buff since Opera GX was having a cross-promo with Buff, although I can't see where to claim the 5x points. How does one go about doing this? Thanks in advance for the response~

[signal laurel]

Out of curiosity, how long do support tickets generally take to get resolved?

[livid comet]

i tried to use my code and it said code invalid

what??,,,

scam?

[oak chasm]

it’s been 5 days and buff still hasn’t gotton back to me

what should i do

[signal laurel]

Same here. Made a support ticket on the 4th, received an email saying my issue was forwarded to someone on the 20th. Still waiting on a final response.

They could just be swamped/understaffed. Giving the benefit of the doubt is important when you don't know how these things work internally

[modest forge]

Anyone happen to know which Hearthstone game-based challenges work towards "Win Ranked Matches" for daily challenges?

I know regular ol' "classic" ranked matches don't, but I thought battlegrounds did - specifically battlegrounds if you hit rank 3?

[fiery minnow]

none. it has been bugged for months. nobody seems to care sadly...

[modest forge]

well crap

[lunar pendant]

damn fortnite down again been down for a while and only up for like 2 days

[bronze shore]

hey i just had a quick qestion aobut gift cards/ coupons being avalible. Not too long ago logitech coupons could be bought. Will someting like that ever happen again and if so is there like a time when that will most likely happen?

[manic seal]

if u dont have it on 24hrs send a ticket #open-a-ticket

[manic seal]

7 working days in average

[manic seal]

which

[manic seal]

#when_is_next_restock #870329411986149536

[limpid rivet]

hi

i have a problem with buff desktop

the problem is whenever i open the game it shows no internet connection problem, and somtimes it opens without this error then when i play valorant and after the game is completed buff overlay says error of somthiing game start up not noticed. and then it says if this problem persists join discord and report bug

i have created a ticket

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by Evil Princess (Staff)

[limpid rivet]

Of course the overlay is working and it showed me that game start up not noticed and join discord to report bug

But the buff app is not automatically opening when I open valorant

I have to open it manually

[fleet totem]

I tried watching an AD for buff points on mobile but after I watched the AD I didn’t get any buff points

[prime sorrel]

any idea if you will reget doordash card ?

[dreamy summit]

on the website it says i will get 90 buff points if i download it it says triple your buff points now instead of 30 i will get 90 but i just got 30

[marsh lantern]

Wdym?

[marsh lantern]

#open-a-ticket

[dreamy summit]

i opened a ticket, the buff website offered me 90 buffs instead of 30 if i download it and login

[spark trellis]

If I watch an add and try to watch another after it says "too many adds shown" I restart and it works again but after just four adds it stops working even by restarting and I don't think four is "too much"

[signal laurel]

so I take it things have been unusually busy this month?

[junior rune]

I tried to make Buff Game works on pc. Sorry, i don't know how to return a black screen to a regular screen in Buff Game.

I did what you told me, and nothing works for me.

[unkempt thistle]

hi

can i transfer buff points from an account to another

[manic seal]

Maybe it has a cooldown. I dont have info about it. You could report it at #open-a-ticket

[manic seal]

In the last time yea

Do this if u like

[noble acorn]

TICKET

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests and check the status of your ticket.

There, you can see if it's open or solved

Open - If your ticket is open then please still wait for a reply if you don't get answer within 10 business days (which is 14 days) then send a new reply with the same ticket

Solved - If your ticket is solved, it means you may or may not get a response from buff support. Buff support will no longer respond to your ticket until you submit a new answer. After you send a new answer, your ticket will return to Open. If your issue has still not been solved within 10 days and the status has been solved, send a new answer until your ticket is closed

Please do not send another ticket

Summoned by Kyuu[t]♡mico (Staff)

[manic seal]

Shows a black screen when using buff? Can u send a screenshot

[manic seal]

Nope

[junior rune]

I re-installed Overwolf again, And also Buff Game. But Buff Game still not working.

[magic inlet]

You're asking the same question I've answered twice, send a ticket #open-a-ticket because of the black screen #support-en message

[junior rune]

I'm sorry to tell you, But i installed Buff Game from Epic Games. That's the true.

[undone bluff]

Anyone else having an issue logging into your account via Google on PC? It won't even open a tab to login just doesn't do anything

[astral granite]

Hi
May i know what is in black friday?

[sick cave]

does buff support roblox giftcard in ajman?

?

[noble acorn]

BUFF DOESNT LOAD

If buff doesnt load you can try this:

• Restart overwolf: can be done clicking on exit on overwolf icon on your system tray
• Check your dns settings: Go to your network driver, and check ipv4 settings. Try inserting google's dns (8.8.8.8 8.8.4.4). (if your internet stop working, undo the stuff you did)
• Try with mobile data: Enable hotspot on your device and connect to your pc in that network and check if it works.

If none of these solutions worked, contact your ISP. They could be blocking buff ip.

Summoned by Evil Princess (Staff)

[magic inlet]

You can see items redeemable in your region and global. If you don't see the card it means they are out of stock. You can also participate in the raffles

[astral granite]

yeah i see only premium discounts

whats more?

[marsh lantern]

It's a surprise it literally says so there

"and more surprises"

[junior rune]

By the way, Which version of Buff Game are using it? I'm using Buff Game from Epic Games.

[astral granite]

like marketplace last year?

[marsh lantern]

Like surprises

[astral granite]

we will see

ok

its for only 3 or 4 days (:

[junior rune]

That doesn't make any sense. I'm using Buff Game from Epic Games and it worked fine, And then, I got Black Screen. Maybe the Buff has update or get bugged?

[magic inlet]

For the last time, I'm telling you repeatedly that, if you have black screen BUFF.GAME please send a ticket #open-a-ticket explain your issue and wait for their answer. As for playing through Epicgames, it doesn't matter if you download the original or Epicgames example Fall Guys

[thorny cradle]

@wheat igloo Apologies for the ping, I was hoping to add you to discuss a CPA withdraw method for Buff.game

[fathom sand]

i have an issue that the buff is just stuck

been like this for a few days

[junior rune]

I did what Evil Princess told me how to fix Buff Game. You're not the only one about your buff is getting problem. Mine is stuck too.

[fathom sand]

aight

[summer sail]

Is it normal that I dont have any Riot points or Steam gift cards at my Market?

[vestal barn]

guys when i try to login into my old account it says "frozen account not allowed exception" what do i do?

[obsidian grove]

I can't log into the app, can anyone help? It disconnected by itself and I can't connect

[fathom sand]

it appears when they "refill" the market with it but since everyone are looking for it usually its almost always gone after like 1 hour

[bronze hill]

what do i do when buff opens off my screen and wont move with the taskbar view snapping

[old pollen]

how long does buff black friday sale last for.. specifaly

Does it end on friday or does it go a bit longer like how some black friday sales are?

[astral granite]

Did someone see anything (under sale) on buff store?

[signal laurel]

Followed your advice and checked the status, it was marked as "awaiting your reply". My reply wasn't exactly needed given the context, but I submitted one anyway. Thanks for pointing me in the right though, I appreciate it.

[manic seal]

cards depends on the region and device

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Kyuu[t]♡mico (Staff)

[manic seal]

where are u from

[manic seal]

do win+p and check if u have another screen

[manic seal]

we dont have that info

[old pollen]

oh okay

thx anyways

[charred crane]

I'm trying to see my game challenges but all I see is a black background

[magic inlet]

Send ss

[half sphinx]

Bro i cant uninstall it

[noble acorn]

UNINSTALL BUFF

If you wish to uninstall both BUFF and Overwolf, please check the following link and find and uninstall Overwolf: https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-10-4b55f974-2cc6-2d2b-d092-5905080eaf98 (uninstalling Overwolf automatically removes BUFF)
If you only wish to uninstall BUFF while keeping Overwolf on your computer, you can do so by locating Overwolf in the bottom right of your taskbar and double clicking it. A side bar will open - hover over it, locate BUFF, right click it and press "Uninstall".

Summoned by Evil Princess (Staff)

[blissful hazel]

Why cant i upload my clips on buff??

[noble acorn]

HIGHLIGHT RECORDING

To disable the highlights recording, go to BUFF settings, disable it and press save

Summoned by Evil Princess (Staff)

[blissful hazel]

no i have that on i mean i cant upload it on my profile

[west quiver]

GG @blissful hazel, you just advanced to level 2!

[blissful hazel]

\

[charred crane]

I restarted the app too

[magic inlet]

Did you restarting Overwolf ?

[noble acorn]

REINSTALL OVERWOLF

Follow this steps on their official website:
https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

Summoned by Evil Princess (Staff)

[blissful hazel]

restard the app and then overwolf and still

[blissful hazel]

^^^

[magic inlet]

Send a ticket #open-a-ticket

[blissful hazel]

Alright

[charred crane]

It fixed, thx.

[tranquil pelican]

im trying to use a buff reward by signing up for a website and making a purchase but it isnt giving me the points

[marsh lantern]

Give more details on the issue pls

[ember wren]

ive been buying raffle tickets for months and entering everytime with 5-10 tickets but ive never won. i dont think i can be this unlucky. this isnt a complain, but a humble request, that why can't you guys let us see the participants list and allow us to find the winner in that list. that way it can be fair and it wont feel like winner isnt even a real person

[marsh lantern]

You can check the winner's profile

[ember wren]

ik i shouldn't be telling you how to do your work, or how to manage your app, but i just feel its a bit unfair since there is no info about anything and idek if its worth my time and effort (as in playing games to earn those buff points)

[west quiver]

GG @ember wren, you just advanced to level 5!

[marsh lantern]

So you can see they're real

I mean 5 tickets are 5 participations, which is not much (depending on how many participations are on the raffle). Usually 5$ RP has like 10k participations, so 5 aren't that many

[spark trellis]

It doesn't have cooldown tho if It happens in the morning and I try at night, it still gives error

And also

Why did I only get 3 points after doing cash royale quest

[ember wren]

can you please tell me how to do that

[marsh lantern]

Sure. Go to the raffle you're interested in, check the name of the winner, click here (image) and type the name

[ember wren]

okay. ill try to enter with 50 tickets next time
also, do you ever think that riot codes will be back in shop or is raffles your go-to in future?

[marsh lantern]

Great, more tickets = more possibilities. Good luck! About the RP cards, no idea, we don't know when are cards coming back, sorry

[ember wren]

okay np. btw i just clicked that icon but all i got is an option to search for a game. i tried entering the winner's userid but it is not working

nvm found it

[marsh lantern]

You should see smth like this. Send full ss if you can pls

[wicked igloo]

I'm new and I want to delete buff on my PC, any help?

[noble acorn]

UNINSTALL BUFF

If you wish to uninstall both BUFF and Overwolf, please check the following link and find and uninstall Overwolf: https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-10-4b55f974-2cc6-2d2b-d092-5905080eaf98 (uninstalling Overwolf automatically removes BUFF)
If you only wish to uninstall BUFF while keeping Overwolf on your computer, you can do so by locating Overwolf in the bottom right of your taskbar and double clicking it. A side bar will open - hover over it, locate BUFF, right click it and press "Uninstall".

Summoned by Ali 🌻 (Staff)

[peak plaza]

is there VP for indian server?

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Evil Princess (Staff)

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by Evil Princess (Staff)

[noble acorn]

RIOT ACCESS CODES IN BR AND AP

Starting June 2021 Riot decided to stop accepting global Riot Access (RA) cards on AP and BR servers.
That means if you play on any of the Asia Pacific and Brazilian servers, you won't be able to redeem RP cards on League of Legends and VALORANT.
Keep in mind that it was Riot's decision and there's nothing we can do about it at the moment.
Also, RA cards don't work on Garena servers too.
If you bought an RA card and you play on AP/BR (VALORANT) or Garena (League of Legends) servers, please be careful next time and read the item description as all the cards are non-refundable!

Summoned by Evil Princess (Staff)

[real beacon]

My Coupon Code for Logitech doesnt work. Why?

[junior rune]

I did what is saying, And still stuck.

[magic inlet]

Click please here 👉 #support-en message

[magic inlet]

When did you buy Logitech code ?

[junior rune]

I did the same what you told me too

[magic inlet]

Did you send a ticket ?

[junior rune]

I don't know how to send a ticket. Can you show me an example?

[magic inlet]

https://www.buff.game/contact-us/

and explain your issue

[junior rune]

I explained about my Buff issue to a team Buff Game, But i didn't get any answer about it.

[open wind]

what should i do?

[magic inlet]

An answer can take 7 business days. Please be patient

[magic inlet]

R6 is down on BUFF

[junior rune]

So, are you saying do i take 7 days to be patient till My Buff can be fixed?

Ok. I'll take 7 days to be patient, Right?

Oops... I think i Uninstalled Buff Game from Epic Games. I need to Reinstall it from epic games. I'm sorry.

Did i do something mistake if i installed Buff Game from Epic Games?

[marsh lantern]

Nop

[silent quarry]

how do I redeem for a robux giftcard

[magic inlet]

You can see items redeemable in your region and global. If you don't see the card it means they are out of stock. You can also participate in the raffles

[quaint ice]

if you remember me, my marketplace was having an issue and i did open a ticket, i jsut got the same response saying "oh its just cause its not stocked" and/or "its region locked"

[crude hatch]

did you all just full on remove the app store gift cards?

[untold girder]

my buff challenges for valorant arent working

[untold girder]

@smoky pendant

[spiral nimbus]

did the points on the buff wheel double?

[untold girder]

? no my challenges dont work at all

[odd saffron]

hello im trying to buy sometihng with buffs but i am not getting a verifcation email sent and after i tried again it said "error too many requests"

this is not the first purchase i have done either

[prisma dock]

i was also about to ask how long does it take to get the verification code when redeeming a gift card because i have also been waiting for awhile now and i never got an email

[magic inlet]

Send new answer to the same ticket and say that you have bug region and that you live in US

[magic inlet]

You can see items redeemable in your region and global. If you don't see the card it means they are out of stock. You can also participate in the raffles

[magic inlet]

Did you earn some buff points in match ?

[magic inlet]

Yes

[verbal horizon]

I tried redeeming my logitech g coupon I bought on buff but when I tried using it it said invalid