support-en

[charred crane]

and they don't wanna pay attention

they play ignorant and are like "u fix it"

[random folio]

i uninstalled and restarted overwoldf

[charred crane]

sending the same message every time

[warm mountain]

the only solution is to let buff go through your firewall

[random folio]

can we get a refund

[charred crane]

they won't give out refunds, I can bet money on that

[warm mountain]

but nobody is giving a clear answer on the step to do that (what needs to be unlock)

[charred crane]

I have a theory that buff has updated something to phish personal information

and people are gonna keep allowing it through firewall just to get their info stolen and compromise themselves

[warm mountain]

I'm a bit lucky that the interface on my ISP router is giving me warning with buff address (instead of IP address) so I can authorize them

[west quiver]

GG @warm mountain, you just advanced to level 4!

[charred crane]

but for legal reasons that's just a theory I have

[random folio]

that could be true tbh

it is also league of legends clash weekend and more people are playing league so maybe they dont want rewards for riot

[warm mountain]

otherwise, only seeing an IP address, I would not unblock it

[charred crane]

I don't think they did it deliberately to keep you from getting rewards or cards. I think my theory is either the case or that something buff added in an update got falsely flagged

[charred crane]

my internet is only doing an ip address and saying it's coming from my computer

and my roomate won't edit the wifi or anything

and keeps getting mad at me saying that my computer is doing sus things

and threatening me

[thin oxide]

I already gave exception to Overwolf and buff through firewall but still cant login

[random folio]

same here

[warm mountain]

yeah same with my girlfriend at first, she was getting notification that IP were block from my computer

[charred crane]

can staff at least say something to ensure people that they are working on fixing this issue?

or are they going to continue to be ignorant and just copy and paste the same solutions that do not work

[warm mountain]

they will probably just copy the same message

[charred crane]

yea I know

next time someone says "buff won't load"

they'll just copy and paste

[random folio]

this is really sad

[warm mountain]

I have 20 years of experience in tech support, and they are clearly doing it wrong

[random folio]

wow that explains a lot

[west quiver]

GG @random folio, you just advanced to level 3!

[charred crane]

if you have 20 years of experience, why not write to a staff through a "ticket" so they won't mute you and give some recommendations in a non-passive agressive way?

[warm mountain]

yeah maybe I can try that

and see if someone would actually read it

[random folio]

it is also annoying because everytime i open a game buff opens but it let me log in and all of that

[charred crane]

I can't tell if the staff are ignorant, lazy, or don't know what they're doing. As they won't give any feedback to the community to ensure anything

[thin oxide]

I tried on mobile app and receive network error, desktop gives no error

[charred crane]

I can't respect these staff because they obviously don't care about the community or fixing issues

instead they want to abuse power and warn anyone who wants help

[thin oxide]

I have had no issues with staff and i can only assume they dont get all the information either

[charred crane]

or they give solutions that currently are irrelevant

[warm mountain]

like I said earlier, 2 or 3 persons having an issue can be on their side, but when there's hundred of people, all starting around the same time, you need to go a little bit further in your investigation

[warm mountain]

yeah but there should be someone higher than them to who they can pass the information

[random folio]

same here

[pliant panther]

I sent them an email and they responsed to me

[charred crane]

oh no bro

they're gonna mute you now

or warn you

[pliant panther]

sorry

[manic seal]

we dont have info about ISP problem, maybe the company decided to widely block buff ip. Devs were informed, no info if they are working on it or if they will talk with the ISP.
Solution for now for some users its changing some configs on the router

[pliant panther]

i'm just clueless

[charred crane]

you made the biggest sin imagginable

responding to THEIR question

thank you for actually saying something other than staying silent

but maybe pin the message or something so people can read the pins and see

[manic seal]

i wish i could post it on latest news but i dont have perms

[random folio]

um i cant change router configuration because i have a person in my neighborhood who hacks my wifi

[warm mountain]

is there any dev on here ? Or do you show them parts of the conversation going on since 3-4 days ?

[random folio]

any other solution?

[charred crane]

no other working solutions to my knowledge

[manic seal]

no devs here
we tell the issue on the staff chat hoping admins tells to devs

[random folio]

damn

[charred crane]

the ones they give are not currently relevant

[warm mountain]

maybe you can look in your router if you have a DMZ options, but you would be at risk since you won't have your firewall to protect you against other stuff

[manic seal]

for the ones that needs contact devs directly send ticket #open-a-ticket

[warm mountain]

wow if even you can't be sure if there's something being work on...

[random folio]

whats dmz?

[warm mountain]

that a major communication problem

[warm mountain]

if you don't know, I would probably don't do it

it's a option that tell one port of your router to act as if it outside your network if you want... so no firewall protecting it

[random folio]

fair enough, i will just hope that i can win rp through facecheck this week in the meantime

that sounds a bit dangerous

[warm mountain]

if it's an external router, you can always try to bypass it and plug your computer straight in your ISP modem

it can be, depends if you have firewall/anti-virus in your pc

[charred crane]

Why has common questions not been updated in 3 years?

[random folio]

ive got a laptop and unfortunately i dont have anything to combat that and the router isnt close enough for me to plug it in

[charred crane]

btw messing with your firewall in general, even to allow buff through can be a massive breach of privacy and security

as I said before, for legal reasons I'm not saying this is what's happening. Though if buff decided to add some software to phish your information or to hack you/a trojan. allowing it through your firewall would still leave you vulnerable

[warm mountain]

that's why I don't give clear informations, don't want to have someone telling me it's my fault if they have more problem

[charred crane]

and even if your computer has it's own firewall on top of that and antivirus. It can still be dangerous to your internet itself

it all depends on the software itself and what it was made to do

[slender shale]

Every how much time the rewards are being restocked in the app?

[warm mountain]

probably faster than the time it take to solve the issue 😂

[charred crane]

before I started having the issue. I'd check every few hours for steam gift cards when I had points

usually took multiple weeks

or sometimes a few days but would instantly be redeemed

[slender shale]

Ok

[manic seal]

depending on the region and device; daily

multiple times sometimes

[charred crane]

even for steam gift cards?

[slender shale]

I have enough for a steam gift card but i dont know when it restocks and i dont know if i will ever redeem it

[charred crane]

bc I'm in NA and I have no life, I'm chronically online and work from home

and I genuinely check every hour or 2

and there would be no steam gift cards

[slender shale]

I dont have time to check every houf juat for 10 dollars

[manic seal]

i cant assure a certain amount of an item on a region and device per day/week/month
as stated in

#when_is_next_restock #870329411986149536

[charred crane]

mate, can you look at that channel you just sent and tell me how useful it is?

[west quiver]

GG @charred crane, you just advanced to level 5!

[manic seal]

yes ,it says that we dont know

[charred crane]

so why would you send a channel saying "yea we have no clue, we just do it sometimes randomly"

[manic seal]

official answer

[charred crane]

I hope that the BUFF higher ups and the discord server staff practice more communication in the future

it's key to running a sucessful business

wait a minute, what is the difference between "top member" and staff

I just noticed there are admins and top members

[manic seal]

top member is staff
but its like discord support

[charred crane]

I feel that is a bit confusing

[manic seal]

admin and mods has contact with devs or at least someone that has contact with them

no clue about that

[charred crane]

why not call it "staff" or something similar instead of top members

I just realized that a lot of people getting warned for replying to a "top member" could get muted or warned and not realize why

rule #3 and rule #4

it says "staff"

it doesn't clarify "top member"

[magic inlet]

It's nothing important. Wait for an answer

[charred crane]

and I don't see anywhere saying that "top member" is staff

[manic seal]

nor mod nor admin

[charred crane]

"It's nothing important" says the "staff" to a person who is having the same issue as many others

mod and admin are popular terms for a type of staff

top member is not

[steep shadow]

How can I unfreeze my acc😭🙏

[charred crane]

"top member" makes me think an active member of the community

like a VIP

not a person of power

[manic seal]

kind of we are
just we have perms to warn, kick, and ban people
and we have lives too, work, and stuff
so pinging us its annoying since we are busy

[charred crane]

pinging is annoying for anyone

I do not feel that is a good excuse to mute someone, you can turn off your ping notifications in a server

and majority of people have jobs and lives. Though if you are a "staff" somewhere, doesn't matter where- you still have a duty and obligation

[manic seal]

we cant mute notifications; someone can join to post nsfw stuff and we need fast action; If u ping us for a question, its a false positive, making us getting distracted by our normal activities

[charred crane]

a responsibility

[twin harbor]

Having login issues. Usually remembers me but im logged out. I tried resetting my password and no codes has been sent to my email. Contacted support and said to use Google/Discord methods but I don't know what that means?

[charred crane]

do you not have a way to filter NSFW content?

[charred crane]

a lot of us are having this issue

either allow buff through your firewall

[manic seal]

well peopel can post images and gifs

[charred crane]

or wait for buff to fix

[manic seal]

blocking all images and gifs doesnt sound like a good idea

[charred crane]

where did my non-nsfw gif go?

[twin harbor]

okay so I assume this will be fixed eventually for everyone?

[charred crane]

seems like it was blocked

[manic seal]

deleted, its off topic
this is support

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Evil Princess (Staff)

[charred crane]

no clue. Hope so

though it's been multiple days

[steep shadow]

@magic inlet thx soo much😭

[charred crane]

welp there's another warned user

[manic seal]

if u dont have more questions, please go to #off-topic-english

[charred crane]

Well this is not off topic

[manic seal]

is it a support question?

[charred crane]

This entire conversation has had the topic of people not being able to log in

[magic inlet]

He doesn't get warning

[charred crane]

it has to do with support

and why not

why do other users get warning for responding or pinging you for help

[manic seal]

receiving pings for a question when we are working its annoying
if people does often, other people will too, making more pings per day

[charred crane]

but they pinged the user to say thank you

[manic seal]

pings are for emergency only

yes

[charred crane]

this is an emergency?

[manic seal]

nope, but if its part of the conversation can be allowed

[charred crane]

can you show me where the conversation took place

[warm mountain]

well I did ping him for a complement of informations and got warned

[manic seal]

luk summoned the bot

[warm mountain]

2 times on top of that

[charred crane]

thing is, there is a double standard for warning users it seems

[steep shadow]

Sheesh,I just wanted to thank him or her for helping me

[charred crane]

oh I don't want you to get warned. I'm just trying to highlight a bigger picture

[manic seal]

depends on the staff mostly

[charred crane]

I keep seeing users being warned for asking questions or issues they're having

but then a user pings a staff to say "thank you"

and they don't get warned

ok but a rule shouldn't depend on a person's mood

that's like saying if a cop seen a dude hit a homeless person he doesn't have to arrest him bc he doesn't feel like it

[twin harbor]

welp

[charred crane]

and then on another hand if someone gives someone a high five

that gets counted as assault

I'm not good with examples I will admit

[magic inlet]

Yes, because you tagged me @ and answered the question you ping me with which belonged to other user

[charred crane]

but evil princess

no matter what the excuse

how are you gonna warn people for simple things or relevant questions

but not warn someone for saying thank you with a ping

[warm mountain]

yeah sorry to try to help a bit more

[charred crane]

is it something to do with ego?

[pliant panther]

thanks

[charred crane]

they're giving you an ego boost so no punishment

but someone is mildly inconveniencing you by asking a question so you warn them

anyway I'll drop the topic, I don't want things to get super heated like I'm getting them

[manic seal]

bc continuing of the conversation
its different when we are talking in the chat helping an user reply after reply.

than when we are offline or doing other thing not checking chat and getting pings or pinging bc u want ur attention to answer something when we already looking at the chat

[charred crane]

but i really wish staff would make some changes

[warm mountain]

I did ping in the same minute as the other admin gave an answer.. not like he was away... anyway I don't care that much

he/she sorry

[manic seal]

well idk about that case
but as i said, mostly depends on the staff member
yea we dont have a big list of when pinging staff is allowed or not
but generally is the case im telling u

[warm mountain]

just opened up a ticket with the information I have on what's getting block, hope the devs will actually take that and works on the problem

[manic seal]

good luck

[warm mountain]

from what you said I think I'll need it 😂

[main mica]

Sooo my account was frozen apparently cause i havent used it in a while, and on the 28th of october i pout in a ticket to get it unfrozen... Till today i still havent gotten a response back and my account is still frozen

[manic seal]

fullfill it again

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Kyuu[t]♡mico (Staff)

[main mica]

Oki oki; maybe an annoying question; do i have to wait another 7 days to be able to use it? 😅

[manic seal]

likely

can take more

[main mica]

Gotcha
I've been waiting for 3 weeks at this point 😅

[hallow dagger]

Ive tried signing in using both my email and username, as well as the correct password but when i click sign in, it loads for a split second and nothing happens. Ive also tried resetting the password but it never sends the code to my email. Any thoughts on why this is happening?

[noble acorn]

BUFF DOESNT LOAD

If buff doesnt load you can try this:

• Restart overwolf: can be done clicking on exit on overwolf icon on your system tray
• Check your dns settings: Go to your network driver, and check ipv4 settings. Try inserting google's dns (8.8.8.8 8.8.4.4). (if your internet stop working, undo the stuff you did)
• Try with mobile data: Enable hotspot on your device and connect to your pc in that network and check if it works.

If none of these solutions worked, contact your ISP. They could be blocking buff ip.

Summoned by Evil Princess (Staff)

[bleak plaza]

the sign in with google button isnt working, and when I try to sign in manually, it doesnt load

[noble acorn]

BUFF DOESNT LOAD

If buff doesnt load you can try this:

• Restart overwolf: can be done clicking on exit on overwolf icon on your system tray
• Check your dns settings: Go to your network driver, and check ipv4 settings. Try inserting google's dns (8.8.8.8 8.8.4.4). (if your internet stop working, undo the stuff you did)
• Try with mobile data: Enable hotspot on your device and connect to your pc in that network and check if it works.

If none of these solutions worked, contact your ISP. They could be blocking buff ip.

Summoned by Evil Princess (Staff)

[bleak plaza]

i've alr did that

nothings working

and it shouldnt be because of my ISP, because i've used buff before

[magic inlet]

Send a ticket #open-a-ticket

[warm mountain]

something in your router/firewall that is blocking buff, you need to authorize it

don't know why they are still not giving those informations

[junior rune]

Buff Mobile is in delay and Buff on pc get blocked. Please, Help 😟?

[bleak plaza]

how would I do that

i've allowed it through my firewall, still aint working

i guess it is my ISP? cause i used my mobile hotspot and it worked

[warm mountain]

Cannot really help as I don't have all the informations, on my router I see what the firewall block and can authorize it, and that solve my issue

[indigo arch]

How can i change buff's into any gift card bc the only thing showing up to me is ladybug thing and other game i dont see any gift cards or smth

[quick brook]

hey guys, i need help my buff account doesnt work anymore

when i try to log in nothing appen, not even a error message

[dapper kraken]

I'm getting the same issue

[west quiver]

GG @dapper kraken, you just advanced to level 1!

[quick brook]

and i pay for the full premium so its kinda not nice

[manic seal]

cards depends on region and device

[manic seal]

are u from usa?

[quick brook]

No

Canada

[noble acorn]

BUFF DOESNT LOAD

If buff doesnt load you can try this:

• Restart overwolf: can be done clicking on exit on overwolf icon on your system tray
• Check your dns settings: Go to your network driver, and check ipv4 settings. Try inserting google's dns (8.8.8.8 8.8.4.4). (if your internet stop working, undo the stuff you did)
• Try with mobile data: Enable hotspot on your device and connect to your pc in that network and check if it works.

If none of these solutions worked, contact your ISP. They could be blocking buff ip.

Summoned by Kyuu[t]♡mico (Staff)

[manic seal]

try these

[quick brook]

no nothing of that work

what do i do ?

[sudden pollen]

my sighn ins not working on buff and when i press forgot password and put my email for a code it doesent send

pls help

[plucky plinth]

same thing with e

[proven ledge]

r6 still not tracking ?

[devout iron]

Yeah my entire app won’t work despite all troubleshooting efforts

[plucky plinth]

dude my shop is going to reset before i can get this skin

[devout iron]

I’m just pissed that I can’t even access the mobile app

[quick brook]

i got the exact same thing

[west quiver]

GG @quick brook, you just advanced to level 1!

[sudden pollen]

i had 3k on there

[quick brook]

i got like 2.5k

pissing me off

[sudden pollen]

yes bru

worked 3-4 month on 3k

[quick brook]

theres no one that can help us

[sudden pollen]

acutally?

wait so we just lost our accounts

[quick brook]

no

it just that it been like 3 hour i ask for help and no one respond

[manic seal]

check your router settings or contact your ISP

[manic seal]

are u in usa?

[manic seal]

i believe

[manic seal]

are u from usa?

[devout iron]

Yes I am

[west quiver]

GG @devout iron, you just advanced to level 2!

[manic seal]

whats ur ISP

[devout iron]

I use a private dns

I tried dns through googles dns addresses and my ISP but nothing works

[manic seal]

seems like some users from usa that has xinfinity as ISP are getting buff blocked on their routers

[polar root]

Hey friends, im clicking sign in discord, but nothing is popping up.

[manic seal]

so might be that

[west quiver]

GG @polar root, you just advanced to level 2!

[manic seal]

are u from usa?

[polar root]

yes

with xfinity

1gb plan

[manic seal]

yea check router if the buff ip is being blocked

you can contact ur ISP as well

[polar root]

hmmm

can i do mobile hotspot, sign in, then switch back?

[manic seal]

yes but i think it will sign u out

[polar root]

:[

[devout iron]

They have been saying to use an alternate dns address. DNS addresses that are free to use other than your Internet Service Provider (ISP) is Googles DNS addresses 4.4.4.4 and 8.8.8.8

[pure epoch]

i tried that and it still doesnt work

[devout iron]

I think the app is still down I know it was down on Wednesday and I haven’t been able to sign in since then

Mobile app is working for me again but the computer app isn’t I deleted and reinstalled it but no change

I even tried to use a older version of the app that I always save and it was from a week ago no change though

[tiny steeple]

hello, is there any way i can speak with support live? been waiting for an email response for over a week.

[thorny field]

can anyone else not login to buff rn

[plucky plinth]

alot of us cant

[noble acorn]

TICKET

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests and check the status of your ticket.

There, you can see if it's open or solved

Open - If your ticket is open then please still wait for a reply if you don't get answer within 10 business days (which is 14 days) then send a new reply with the same ticket

Solved - If your ticket is solved, it means you may or may not get a response from buff support. Buff support will no longer respond to your ticket until you submit a new answer. After you send a new answer, your ticket will return to Open. If your issue has still not been solved within 10 days and the status has been solved, send a new answer until your ticket is closed

Please do not send another ticket

Summoned by Kyuu[t]♡mico (Staff)

[manic seal]

are u from usa

[thorny field]

yes

[west quiver]

GG @thorny field, you just advanced to level 2!

[river bison]

in lvl 5 of the buff pass, is that robot pfp buliderman from roblox?

[west quiver]

GG @river bison, you just advanced to level 1!

[river bison]

wow thx

[delicate bane]

I just recently purchased a yearly subscription of the premium version but my games keep crashing with BUFF enabled. I personally don't think this is worth the hassle and would like to request a refund. I'm also ok with closing my account as well. Is it possible to get a refund?

[west quiver]

GG @delicate bane, you just advanced to level 1!

[old ledge]

#open-a-ticket and ask customer support they'll be the best to help you on that situation, most likely bet they won't mind, unsure tho

[delicate bane]

Ok thanks

[thorny field]

whats going on with usa buff tho

[warm mountain]

it's not just USA, I'm in canada and it's not working since wednesday

[plucky plinth]

dude

i have like 20$ worth of codes on there

i need to acces it

[old ledge]

Scared to close my buff app now lol

[hybrid zinc]

its been a week since i had this problem

cant login fr

just USA problems probably since others are getting blocked

[quick brook]

canada problem too

[terse ether]

Oh dang not just me then

Like I can’t sign in google

[rigid crystal]

yea same here nothing happens when i try logging in

[tardy forum]

no, buff changed something and now its getting blocked. this wasnt happening to people a while ago. i have spectrum isp but why would all isp's suddenly block buff in the usa? click clack, buff changed something. simple as that.

buff either loses a large portion of their clientelle, or revert the changes they made. i doubt 100% of all usa users will contact their ISP

i guess in the meantime ill contact a supervisor staff member at my isp and request a very specific app to be unblocked. very tedious, very unfortunate.

[stray lichen]

same here i tried to login using my phone and nothing works as well

[uncut coral]

Valorant Code I have isnt working

What can I do?

Used it yesterday, tried it in game but it doesnt work

[magic inlet]

You must have already activated this code in 2022

[uncut coral]

I havent

[magic inlet]

Check if you don't have it already written 2022 https://support-valorant.riotgames.com/hc/en-us/articles/360045132434-Checking-Your-Purchase-History

[magic inlet]

Contact your ISP or check your router settings

[magic inlet]

Contact your ISP or check your router settings

[magic inlet]

Contact your ISP or check your router settings

[noble acorn]

BUFF DOESNT LOAD

If buff doesnt load you can try this:

• Restart overwolf: can be done clicking on exit on overwolf icon on your system tray
• Check your dns settings: Go to your network driver, and check ipv4 settings. Try inserting google's dns (8.8.8.8 8.8.4.4). (if your internet stop working, undo the stuff you did)
• Try with mobile data: Enable hotspot on your device and connect to your pc in that network and check if it works.

If none of these solutions worked, contact your ISP. They could be blocking buff ip.

Summoned by Evil Princess (Staff)

[magic inlet]

Contact your ISP or check your router settings

[magic inlet]

Contact your ISP or check your router settings

[uncut coral]

I havent.

Can I get a new Code please?

[magic inlet]

Send a ticket #open-a-ticket

[uncut coral]

sent a ticket

[charred crane]

It is my third day playing buff and still there are no games
Can you fix it

[magic inlet]

There's nothing we can do about it. Maybe they're not available

[zealous seal]

Is the thing fixed where you can see people stats after kills? In fortnite

[magic inlet]

Fortnite is unstable #game-status

[tiny steeple]

thanks, hope to hear back sooner :)

[spark trellis]

The mini games inside buff don't work

All I see is a black screen

[magic inlet]

This issue is already reported

[delicate folio]

when i try to sign up with gmail, discord it says frozen account not allowed exception but i have never even made one before and i never even heard of it before. how do i fix this

i even tried sign up with buff and it said such user with this email or password aleady exists but my emails never got leaked or hacked

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Evil Princess (Staff)

[wooden sun]

how to get more

[magic inlet]

You can see items redeemable in your region and global. If you don't see the card it means they are out of stock. You can also participate in the raffles

[warm mountain]

Any new update on when the problem of buff being block by firewall will be solve ?

[heady notch]

is there a certain wait time for the offerwall tasks, i have completed a task but nothing has changed and i havent recieved anything

[magic inlet]

No eta you can also send a ticket #open-a-ticket

[magic inlet]

PC or mobile

[heady notch]

PC

[magic inlet]

Which offerwall tasks ?

[magic inlet]

Are you new player this game ?

[warm mountain]

can we get the confirmation from someone that the issue is being look at ?

[west quiver]

GG @warm mountain, you just advanced to level 5!

[magic inlet]

We don't know anything about this it is usually caused by your ISP or IP blocked buff so you can send a ticket #open-a-ticket and ask there or explain your issue

[warm mountain]

then why so many people from so many different ISP are having the same issue since the exact same time ???

I know it's being block, I authorize the IP 2-3 times a day in my router advance security, but it wasn't doing this before wednesday

[heady notch]

yes i am

[magic inlet]

We don't know anything about that so please send a ticket #open-a-ticket explain your issue

[warm mountain]

come on

people are talking about it since wednesday

[magic inlet]

when did you completing

[warm mountain]

did you really delete my message ?

[magic inlet]

I've told you repeatedly that we know nothing about this, you can send a ticket #open-a-ticket and explain your issue

[smoky pendant]

8p.5 was softbanned.

[coral rune]

why there is no cards in the store?

and why i dont got anything to buy in the store?

[manic seal]

cards depends on the region and device

so if u dont see some cards, they might not available for ur region or device or they are out of stock

[hard nova]

anyone know a fix for not being able to sign in?

[west quiver]

GG @hard nova, you just advanced to level 1!

[grizzled eagle]

I switched internet providers after a move and buff doesn't seem to work on it for whatever reason... I can't login no matter which type of login system i use. its 1,000 mbps and easier to connect to than my last internet. anyone know any fixes?

[thin oxide]

If anyone has Spectrum as their ISP, i figured out how to get buff working

[grizzled eagle]

thats my boat rn

[thin oxide]

download the spectrum app, go to your router/modem settings, and disable security shield. It is blocking www.buff.game and it worked for me instantly

[grizzled eagle]

you're a blessing. trying it now

[thin oxide]

If you have trouble, ping me. You can screenshare and ill walk you through it

[grizzled eagle]

it worked btw, very helpful thank you

[neat marsh]

If I have two games open (lets say Roblox opened first, then Bloons TD 6 opened 2nd) would one earn xp while the other doesn't? And if so, which one takes priority?

[flint gull]

Im still having the issue where I cant sign in. When I click on the gmail and discord options they dont work, like the button is broken. And when I sign in with email it loads for a second before stopping. This has been going on for a few days now. I have tried uninstalling and reinstalling. What should I do?

[thin oxide]

this has got to be the ISP issue most buffers are experiencing. You have to disable firewall or router security for www.buff.game

[flint gull]

How do i do that?

[west quiver]

GG @flint gull, you just advanced to level 1!

[thin oxide]

It depends on who you have internet through and their security settings. Its sadly different for everyone

[crisp folio]

i uninstalled buff and then i decided to download it again, now i cant log in or sign up with a new account

[vast stream]

why? Whats the error

[crisp folio]

i could show in stream

idk how to explain it

[vast stream]

are you getting an error popup?

[crisp folio]

yea like

when i press log in by email

[vast stream]

send screenshot here

[crisp folio]

i press everything

i mean

wait

so uh

[west quiver]

GG @crisp folio, you just advanced to level 1!

[crisp folio]

i do everything

[vast stream]

Are you trying to login via google api or direct mail?

[crisp folio]

if i do google it wont pop up

like i click on google log in

and it doesnt do anything

when i do direct email

i do everything

i press log in

and it wont

[vast stream]

Hmm interesting try reinstall overwolf again

[noble acorn]

BUFF DOESNT LOAD

If buff doesnt load you can try this:

• Restart overwolf: can be done clicking on exit on overwolf icon on your system tray
• Check your dns settings: Go to your network driver, and check ipv4 settings. Try inserting google's dns (8.8.8.8 8.8.4.4). (if your internet stop working, undo the stuff you did)
• Try with mobile data: Enable hotspot on your device and connect to your pc in that network and check if it works.

If none of these solutions worked, contact your ISP. They could be blocking buff ip.

Summoned by Evil Princess (Staff)

[thin oxide]

its probably ISP issue that everyone else is having

[crisp folio]

what should i do

[crisp folio]

doesnt work

[bleak hollow]

hey can someone help me with this. its not letting me create an account using email, google, or discord. im trying email and it will load and not do anything

[hybrid zinc]

already did

[hybrid zinc]

isp issue like what b34 said

[bleak hollow]

so how do i fix it?

[crisp folio]

how to fix

[hybrid zinc]

honestly no idea

[west quiver]

GG @hybrid zinc, you just advanced to level 1!

[thin oxide]

IF you dont know how to do it, you have to google it. not something to easily describe if you have no idea what i am talking about

I have spectrum and found a fix

[hybrid zinc]

i'd be glad to listen.

[bleak hollow]

@everyone who has the issue where you cannot log in. Just use your mobile phone hotspot and click create account again. Nothing else worked for me accept that

[thin oxide]

download the spectrum app, go to your router/modem settings, and disable security shield. It is blocking www.buff.game and it worked for me instantly

[dusk zodiac]

when i go into a game and it ends the visual thing displaying the stats of the match sometimes will remain on screen and i cant even press X on it so when i go into another game i have my screen partially blocked and its starting to piss me off

[tardy forum]

HEY! thank you so much brother. Love the proactive problem solving you did. thank you again brother

[tardy forum]

double click on the window and press alt+F4. it works for me all the time. also running your game in borderless helps for making sure you can see the buff window and not have the fullscreen app in foreground while trying to input the alt+F4

[severe atlas]

is buff down? I can't sign in

[dense dirge]

guys im trying to do the opera GX download thing but it isnt giving me points for it

[winter spear]

hey idk why my acount is frozen?

[sudden pollen]

pls give me a solution to why my account is not working im sighned out and when i reset or put my password it doesent work

[west quiver]

GG @sudden pollen, you just advanced to level 1!

[severe atlas]

thank frick I'm not the only one

[hasty kraken]

My buff isn't working to

[severe atlas]

presuming its not letting you sign in either?

[hasty kraken]

yes

[severe atlas]

all we can do is wait unfortunately cause I can't do the hotspot thing mention a little ways up

ughh I just wanna grind for Riot game cards it was working this morning why does it break when I come back from church

[hasty kraken]

Can't go pass this srceen

[severe atlas]

same

I try google, doesn't work, try discord, doesn't work, and try email, doesn't even try to work

I think all we gotta do is be patient and wait even if it takes all day or till tomorrow

[glossy jay]

no, don't hit alt+F4 unless you want to accidentally close out of your game tab. press Ctrl+tab and try pressing the X again

[rustic lantern]

My brother and I share a pc, and have 2 buff accounts. I haven't accessed buff in a while, and can no longer sign into my account. What should I do?

How do I delete an account I can't sign into?

[severe atlas]

odd.. whenever I try it doesn't give me an error

[rustic lantern]

I think its bc there are 2 accounts on my ip

my brothers and mine

Should I open a ticket?

[fallow whale]

I got an error once and then restarted my computer and there wasnt an error but it still din't work

[rustic lantern]

I've tried restarting, and uninstalling -> reinstalling

[fallow whale]

same

i evem unistalled and reinstalled overwolf

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by ! a wild panda (Staff)

[rustic lantern]

My acc isnt frozen

[winter spear]

thx

[proven drift]

oh so everyone just has the same problem

[west quiver]

GG @proven drift, you just advanced to level 1!

[alpine grove]

im gettin a fraud error

i dont knoq what is wrong

[plain jacinth]

Approximately how long does it take to get a response to a ticket because an item purchased from the market has already been redeemed?

[old ledge]

I'm currently awaiting the same result, last time I made a similar ticket, took about almost a month to get resolved.

My only conclusion to that is they have a lot of traffic coming in via the customer support tickets especially with people having buff login issues atm & frozen accounts

[humble raptor]

Im not getting any points after rainbow six siege games

[jaunty jackal]

Has anyone found any solutions for not being able to log in? I created my account via email and I use xfinity internet connected via ethernet to my PC

[sullen perch]

I am having trouble signing in

I don't know my password and when I reset it, it won't send the email.
Also the sign in with discord and email buttons just aren't working.

[warped dawn]

how recent has this been happening for everybody? it stopped working at least yesterday for me

[jaunty jackal]

okay so i found what seemed to be a fix for my issue. I disabled my ethernet connection via advanced network settings on my PC, connected to my phone's hotspot and logged in using my email and password and was able to log in that way. I'm not able to spin the wheel though, app says it's under maintenance 😦

[charred crane]

So when I try to create an account with buff ut sits there and loads.

Not endlessly. Just for like a millisecond then stays on the create an account screen

[marsh lantern]

Are you with Xfinity or Spectrum?

[charred crane]

Xfinity lol

[spark trellis]

this also happened to me, me and my brother were using buff on the same device I opened a ticket and even got an email that said "we will reply soon " it's been 1 and a half year

[charred crane]

So what is wrong with Xfinity wifi

I connected through my Hotspot and it logged in automatically

[spark trellis]

Also, whenever I do a quest of a supercell game, I don't get full 5 points as it says, I get 2 - 3.5

[marsh lantern]

It's not only Xfinity. Go to your router settings and disable "advanced security"

It's blocking buff for some reason

[charred crane]

I'm good

I got logged in

My family would kill me if I did that

😂🤣

[marsh lantern]

I understand they're working on it tho

[charred crane]

Good lol

It's getting annoying to unplug my ethernet cord everytime

[marsh lantern]

Sorry about that

[forest meteor]

is there still a riot 20$ gift card i cna purchase on buff? I've been lookibng but can find one

[polar root]

No, ive seen the $5 and $10 options tho.

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Evil Princess (Staff)

[magic inlet]

Depends on region

[warm zodiac]

Still can’t get premium role bc ticket bot is down so I can’t enter giveaway twice smh

Literally what do I need to do to get the role

[digital moat]

i can't open a ticket to request my premium role

this is all i see

i've tried like 5 times over several weeks

[summer lake]

i've been trying to log in to buff for like a week now can i please have this issue fixed i've never had a problem with buff like this before and it's happening to my boyfriends as well

[noble acorn]

BUFF DOESNT LOAD

If buff doesnt load you can try this:

• Restart overwolf: can be done clicking on exit on overwolf icon on your system tray
• Check your dns settings: Go to your network driver, and check ipv4 settings. Try inserting google's dns (8.8.8.8 8.8.4.4). (if your internet stop working, undo the stuff you did)
• Try with mobile data: Enable hotspot on your device and connect to your pc in that network and check if it works.

If none of these solutions worked, contact your ISP. They could be blocking buff ip.

Summoned by Evil Princess (Staff)

[junior flax]

i can't login is says that my account is frozen

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Evil Princess (Staff)

[magic inlet]

I don't know if it will work here, but I can try it DM me

[magic inlet]

I don't know if it will work here, but I can try it DM me

[warm zodiac]

what do i need to send?

[junior flax]

thanks

[random folio]

How long is the estimated time for it to be fixed? We've all missed almost a week's worth of buffs and some of us are premium. Can we not get refunds or compensation for what we missed?

[vast stream]

My marketplace is just blackscreen any helps?

[viral estuary]

The discord premium request bot isnt working for me

[viral estuary]

i have the same problem for a while now

[magic inlet]

@viral estuary @warm zodiac @digital moat I'll report it again to admin, sorry . My attempt doesn't work

[magic inlet]

Probably you refresh marketplace too much. You have cooldown of 5 minutes

[vast stream]

I didnt but it fixed now

[magic inlet]

@random folio Read above

[magic inlet]

For refunds, please arrange via ticket #open-a-ticket

[hybrid dragon]

Dang XFinity marked Buff as Phishing/Other Frauds

[magic inlet]

@hybrid dragon

[pliant barn]

Why cant i log in to buff

[hybrid dragon]

Yeah, done that

It's working

[magic inlet]

Give more info

[pliant barn]

like i cant sign it or anything

use google or even make a new acc

[noble acorn]

BUFF DOESNT LOAD

If buff doesnt load you can try this:

• Restart overwolf: can be done clicking on exit on overwolf icon on your system tray
• Check your dns settings: Go to your network driver, and check ipv4 settings. Try inserting google's dns (8.8.8.8 8.8.4.4). (if your internet stop working, undo the stuff you did)
• Try with mobile data: Enable hotspot on your device and connect to your pc in that network and check if it works.

If none of these solutions worked, contact your ISP. They could be blocking buff ip.

Summoned by Evil Princess (Staff)

[viscid cave]

what is the best game to earn pass experience ?

[magic inlet]

Play any supported games

[noble acorn]

SUPPORTED GAMES

You can find the information about all supported games and gamemodes in the BUFF app itself. Please click on the joystick icon in the top right corner and a new tab will open which will list all supported games. Hovering over a specific game will show you supported gamemodes too

Summoned by Evil Princess (Staff)

[charred crane]

If your using xfinity or spectrum you have to turn off your advanced settings on your router

[west quiver]

GG @charred crane, you just advanced to level 1!

[random folio]

I can't afford to turn off advanced settings on my router because there is a person in my neighborhood who mooches off my wifi

[faint sun]

i applied to unfreeze my account last week but its still frozen

[spiral quest]

what settings do i turn off

[charred crane]

Advanced security

[spiral quest]

oh ok

[charred crane]

Buff won't work otherwise

It's in the process of being updated tho

[spiral quest]

a bit annoying but i’ll try it out

[charred crane]

It was annoying

It'll be fixed soon

[karmic gate]

I attempted to make a ticket before showing I have premium with it not working is there any other way I can get the role

[magic inlet]

When did you exactly fill the form ?

[magic inlet]

This has already been reported to Admin who is already fixing it, unfortunately we have no idea when it will be fixed but they will try to fix it asap. Atm BUFF ticket bot is unavailable, sorry

[karmic gate]

Oh oki ty for responding

[glass root]

is the spectrum issue ever going to be fixed bc some of us dont have login credentials to even change router settings,, and buff is not worth the hassle of constantly turning my hotspot on and off to get it to work 😮‍💨

[faint sun]

monday last week (11th-11) @magic inlet

[magic inlet]

It takes 7 business days

[faint sun]

oh okay thanks

[mortal latch]

how i can earn valorant points ?

or riot points

[hearty flame]

How do I get rid of buff I mean it was good but I'm selling it so I don't need it anymore

[dusk zodiac]

thanks but i think imma just uninstall buff, its not worth the trouble

[frigid ocean]

was thinking the same thing. im not turning off security shields on my pc or router to be able to use it wild to be expected to

[junior rune]

Talk about problem with a Buff, Now it's in delay on pc.

[sage pilot]

the things that you get from discord game bot what is it used for?

[magic inlet]

You can see items redeemable in your region and global. If you don't see the card it means they are out of stock. You can also participate in the raffles

[noble acorn]

UNINSTALL BUFF

If you wish to uninstall both BUFF and Overwolf, please check the following link and find and uninstall Overwolf: https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-10-4b55f974-2cc6-2d2b-d092-5905080eaf98 (uninstalling Overwolf automatically removes BUFF)
If you only wish to uninstall BUFF while keeping Overwolf on your computer, you can do so by locating Overwolf in the bottom right of your taskbar and double clicking it. A side bar will open - hover over it, locate BUFF, right click it and press "Uninstall".

Summoned by Evil Princess (Staff)

[magic inlet]

and it's forbidden to sell accounts

[magic inlet]

Read pinned message in #game-bot-beta 📌

[hearty flame]

Bro I'm not selling my account I'm selling my computer

🤦‍♂️

[wheat vortex]

Is there an option to select global/region as I haven't seen a gift card in months. Is it some region issue?

[magic inlet]

#info-and-rules

[hearty flame]

I don't think so

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Evil Princess (Staff)

[hearty flame]

It says nothing about selling a COMPUTER

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by Evil Princess (Staff)

[hearty flame]

evil, I'm not selling my account

I'm trying to uninstall it

[viscid cave]

my buff does not detect valorant and it has been several times when i restart it and it does not work

[vague hornet]

Do I have to max out the raffle, or is it just more ticket give me a higher chance

[dreamy wyvern]

higher chance

[narrow sierra]

Dm me

[narrow sierra]

Dm support

[narrow sierra]

Dm support or @Specialplane07 to purchase your bot lobby available Asep

[gusty edge]

Hello why is buff not allowing me to sign up. Nothing happens when I click sign up or log in after inputting my info.

[bright shoal]

Is there anyway to check what region of marketplace you are in?

Its been literally a year sicne my region has had anything to buy in it

back when it had options I was actually thinking of buying buff premium but this is just getting redicilous now

[spiral quest]

i’ll do that if the changing router settings don’t work

[viscid cave]

Will Amazon cards be put back in stock?

[manic seal]

https://media.discordapp.net/attachments/885181189852397668/905578949860544532/overlay-hidden-overwolf-icon.gif

send ss of that

[manic seal]

more tickets more chances

[manic seal]

where are u from

[manic seal]

should be your country region
but theres not way another than looking at the items you have in the marketplace

[manic seal]

#when_is_next_restock #870329411986149536

[bright shoal]

my region is just my country

and in the grand scheme its pretty small country, would there really be an entire region dedicated to my country or would it be grouped into a larger one?

[summer lake]

why is my buff game launching, but not letting me sign in for desktop. On my phone it only let me login when i disconnected it from wifi.

[scarlet jewel]

Something happen with my buff when it ask me to sign up but when I do nothing happen

[charred crane]

Buff is asking me to sign in but i cant use google and discord and when i use email it never loads in

[manic seal]

as region i mean country and or continent

[manic seal]

where are u from

[manic seal]

where are u from

[manic seal]

where are u from

[scarlet jewel]

U.S

[charred crane]

U.S

[manic seal]

whats ur ISP

[manic seal]

whats ur ISP

[scarlet jewel]

Spectrum wifi

[manic seal]

try this
download the spectrum app, go to your router/modem settings, and disable security shield. It is blocking www.buff.game

[wispy night]

Buff still doesnt work i have premium and it still doesnt work and I dont have spectrum ive unistalled both buff and overwolf and it still doesnt get fixed what is the issue its been over a week

[manic seal]

or if u dont want to disable shield, check if its blocking it from other place on your router

[manic seal]

check on your router if buff is blocked

or/and try to disable shield

[charred crane]

Spectrum

[manic seal]

try this
download the spectrum app, go to your router/modem settings, and disable security shield. It is blocking www.buff.game

or if u dont want to disable shield, check if its blocking it from other place on your router

[haughty eagle]

im getting this any tips?

[charred crane]

how

[amber niche]

When I use a premium elite for 1 day promo code, does it instantly get used or does it just go into my inventory?

[clear solar]

Good evening all, I've tried uninstalling and reinstalling buff but it won't allow me to login through the Discord link. Anyone know if its currently down??

[obsidian mural]

i just got this

[west quiver]

GG @obsidian mural, you just advanced to level 3!

[viral trench]

When in the hell will i get my card which i paid money for waiting over a month now wth are they checking fr what is that support

Just frustrating

[dreamy wyvern]

what card

[manic seal]

https://media.discordapp.net/attachments/885181189852397668/905578949860544532/overlay-hidden-overwolf-icon.gif

send ss of that

[manic seal]

i cant help with that, im not in usa nor i have spectrum router
you can contact them directly

[manic seal]

if its a promo code it should apply automatically afaik

[manic seal]

where are u from

[manic seal]

send a ticket #open-a-ticket

[clear solar]

USA, Arizona

[manic seal]

whats ur isp

[clear solar]

Cox

[manic seal]

there is not reports of that isp with buff as i saw
but theres a lot isp on USA blocking buff for some reason
you can check your router settings if the router is blocking buff
you can contact your ISP so they can check if its being blocked

[prime shadow]

why can i not sign in it wont let me i tried reinstalling it and nothing it was working fine now its not whats going on with buff

[unborn thistle]

is Roblox not able to earn buff points?

[haughty eagle]

here you go

[gusty edge]

?

[smoky mortar]

Hey um is there another way (minus switching to another wifi or so or the DNS) or is contacting the isp that is blocking buff the only way? Asking because I tried calling the ISP for it earlier and I'm unable to whitelist it as I share wifi with someone else in the house who needs advanced security and they have access to it but they use it especially for work and 1 hour isn't enough for it since I game a bit longer. 🤔 I really don't want my premium to go to waste if I can't get past the login screen.

[viral trench]

Still my gift cardcard out of my buffbox

[viral trench]

Bro i had a ticket open and they said they look through every box thats 10+ day ago

And the rest almost 2 months

[thorny field]

Why’s the mobile app not working either

[magic inlet]

Give more info

[magic inlet]

@smoky mortar

[magic inlet]

Roblox is only XP

[noble acorn]

BUFF DOESNT LOAD

If buff doesnt load you can try this:

• Restart overwolf: can be done clicking on exit on overwolf icon on your system tray
• Check your dns settings: Go to your network driver, and check ipv4 settings. Try inserting google's dns (8.8.8.8 8.8.4.4). (if your internet stop working, undo the stuff you did)
• Try with mobile data: Enable hotspot on your device and connect to your pc in that network and check if it works.

If none of these solutions worked, contact your ISP. They could be blocking buff ip.

Summoned by Evil Princess (Staff)

[smoky mortar]

I don't have Spectrum and I sadly can't disable it as I share the wifi with someone else especially with their work being strict about it but ty regardless.

[noble acorn]

BUFF DOESNT LOAD

If buff doesnt load you can try this:

• Restart overwolf: can be done clicking on exit on overwolf icon on your system tray
• Check your dns settings: Go to your network driver, and check ipv4 settings. Try inserting google's dns (8.8.8.8 8.8.4.4). (if your internet stop working, undo the stuff you did)
• Try with mobile data: Enable hotspot on your device and connect to your pc in that network and check if it works.

If none of these solutions worked, contact your ISP. They could be blocking buff ip.

Summoned by Evil Princess (Staff)

[smoky mortar]

hmm I tried but yeah the app is blocked for sure and I can't do nothing about it sadly, but does changing the DNS affect the games I play? Like would it ban me?

[round grove]

I can't see cards of riot

In buff

[viscid cave]

is it normal that when i play a game other than valorant it does this to me and i receive neither xp nor buff

[noble acorn]

WHY ARE THE RESULTS NOT LOADING

If you getting the white BUFF logo and it won't load. Please try a different game than the one you reported (Event-based games). If it does not work from other Event-based games you have reached the daily limit buff points. Try playing tomorrow and it should reset your daily limit

Summoned by Evil Princess (Staff)

[analog bridge]

Why I can't get xp after playing games

[magic inlet]

You can see items redeemable in your region and global. If you don't see the card it means they are out of stock. You can also participate in the raffles

[magic inlet]

Give more info

[analog bridge]

I played brawl stars 5 ranked games and I received the buff coins but I didn't take xp

[magic inlet]

You will not get any XP when playing Supercell games

[feral cave]

How do I get premium role?

[magic inlet]

Reinstall app

[magic inlet]

#premiumrole-request

[edgy blaze]

i try to create account but it just flickers the buff screen

[noble acorn]

BUFF DOESNT LOAD

If buff doesnt load you can try this:

• Restart overwolf: can be done clicking on exit on overwolf icon on your system tray
• Check your dns settings: Go to your network driver, and check ipv4 settings. Try inserting google's dns (8.8.8.8 8.8.4.4). (if your internet stop working, undo the stuff you did)
• Try with mobile data: Enable hotspot on your device and connect to your pc in that network and check if it works.

If none of these solutions worked, contact your ISP. They could be blocking buff ip.

Summoned by Evil Princess (Staff)

[hollow mountain]

Anyone tell me if I won the giveaway how will I get to know

[edgy blaze]

i cant create a account

network error

[mortal latch]

help ?

[tardy spruce]

is there any chance to buy valorant skins in buff?

[hollow mountain]

Riot gift card are always stay disappear in buff

[calm sorrel]

I didn't got my 90 points for the download bonus please help me

[junior rune]

I restarted the Overwolf Software, And it's still block.

[calm sorrel]

I didn't got my 90 points for the download bonus please help me

please the offer is going to end

[turbid crown]

bro could the devs just fix the issue

[west quiver]

GG @turbid crown, you just advanced to level 2!

[calm sorrel]

are they sleeping

[tardy spruce]

but how do i get it

[hollow mountain]

There is no way

We can do nothing

In some contry it work well my in some buff don't work like in mine if you are from US or UK try once if it work

Cuz in some contry in show out of stock but in many countries it stay disappear

[west quiver]

GG @hollow mountain, you just advanced to level 1!

[manic zephyr]

Is Xfinitiy or Comcast one of the ISPs blocking buff?

[manic seal]

On the raffles tab u can check the last raffles and see if u won

I think u get a mail also

[manic seal]

Where are u from

[manic seal]

Send a ticket #open-a-ticket

[hollow mountain]

Where is raffles tab?

I can't see it

[manic seal]

Send a ticket #open-a-ticket

[hollow mountain]

Can you tag it using #

[manic seal]

There are reports on xfinity, comcast and sprectrum

[manic seal]

On app

[gusty fractal]

so what's the deal with the store?

Because it's been ages since I last saw any card in stock

I wanna confirm if cards still show up in shop or is "Neverwinter DragonBorn Pack" all you guys have to offer now.

[junior rune]

I got error when i'm finished challenges of the game. Please, Help.

I think i'm losing connection to Buff

[west quiver]

GG @junior rune, you just advanced to level 1!

[tardy spruce]

alr thanks

[hollow mountain]

np

[junior rune]

So the connection of Buff is out of order or what?

[pale shore]

it have been 3 days now since i wrote and my account is still frozen and i have filled a form

[magic inlet]

@viral estuary @warm zodiac @digital moat and @karmic gate can you please try it now 👉 #premiumrole-request ?

[magic inlet]

Fill the form again

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Evil Princess (Staff)

[magic inlet]

?

[magic inlet]

It's best to look in PC. You can see items redeemable in your region and global. If you don't see the card it means they are out of stock. You can also participate in the raffles

[junior rune]

@magic inlet I'm sorry, I don't know how to explain. I'm just a new user of Buff and i wanted to learn how to win my stuff 🙁. What i wanted to say, enjoy software with a games.

[magic inlet]

Get more buff points and you can participate in Raffles or buy something in the marketplace

[junior rune]

Oh. Ok.

But what if i use raffles with my tickets? I will get invalid code? Sorry again. I can try my job with it.

[magic inlet]

Those codes that are marketplace/raffles should be new and not redeemed from other user

[junior rune]

I see

[rare fable]

Has the buff app been having issues? I haven't been able to open my app on my pc for the past 3 days and I reinstalled it now it doesn't let me log in

[wintry wedge]

I'm having the same issue with Laguna

[junior rune]

How much days Buff is blocked? Do you think you can work for this problem?

[wintry wedge]

2 days for me

[terse roost]

Decided to install it because of opera. Wack ass app wont even let you click 2 of the 3 sign up buttons. and when i do sign up from email, it wont even let me go through with making the account...

[viral estuary]

it worked

[karmic gate]

the ticket works im just confuse about it lol

[magic inlet]

Just follow steps according to bot message

[noble acorn]

BUFF DOESNT LOAD

If buff doesnt load you can try this:

• Restart overwolf: can be done clicking on exit on overwolf icon on your system tray
• Check your dns settings: Go to your network driver, and check ipv4 settings. Try inserting google's dns (8.8.8.8 8.8.4.4). (if your internet stop working, undo the stuff you did)
• Try with mobile data: Enable hotspot on your device and connect to your pc in that network and check if it works.

If none of these solutions worked, contact your ISP. They could be blocking buff ip.

Summoned by Evil Princess (Staff)

[noble acorn]

BUFF DOESNT LOAD

If buff doesnt load you can try this:

• Restart overwolf: can be done clicking on exit on overwolf icon on your system tray
• Check your dns settings: Go to your network driver, and check ipv4 settings. Try inserting google's dns (8.8.8.8 8.8.4.4). (if your internet stop working, undo the stuff you did)
• Try with mobile data: Enable hotspot on your device and connect to your pc in that network and check if it works.

If none of these solutions worked, contact your ISP. They could be blocking buff ip.

Summoned by Evil Princess (Staff)

[noble acorn]

BUFF DOESNT LOAD

If buff doesnt load you can try this:

• Restart overwolf: can be done clicking on exit on overwolf icon on your system tray
• Check your dns settings: Go to your network driver, and check ipv4 settings. Try inserting google's dns (8.8.8.8 8.8.4.4). (if your internet stop working, undo the stuff you did)
• Try with mobile data: Enable hotspot on your device and connect to your pc in that network and check if it works.

If none of these solutions worked, contact your ISP. They could be blocking buff ip.

Summoned by Evil Princess (Staff)

[junior rune]

@magic inlet By the way, How can i earn Buff Points? I can't earn it when Buff get blocked.

[magic inlet]

Give more info what blocked ?

[junior rune]

I entered Buff Game, And it's in delay or not connected.

[west quiver]

GG @junior rune, you just advanced to level 2!

[restive tinsel]

same

[west quiver]

GG @restive tinsel, you just advanced to level 1!

[wintry wedge]

I did what u said to do, I got stuck on title screen again tho, and it won't allow me to sign in.

im trying to have it sent me an email so I can re-enter my password, but it's not sending anything :c

[chilly kindle]

I'm a new buff user and I'm not able to sign up for a new acc. I tried clicking sign up with google and it didnt redirect me. So I tried discord and it still didnt redirect me. I tried email and it did let me do it but when I clicked enter the button didnt do anything.

[next mist]

Why don't riot cards appear anymore in the shop I haven't seen any for a long tims

[hasty kraken]

is the app running again?

[hybrid zinc]

my mobile hotspot too weak

so uh

buff is basically unusable for me

[spark mauve]

I cant even Login 💀

[hybrid zinc]

yeah my problem right there

bot says hotspot is a solution

but

[marble condor]

buff is on an endless loading screen

[hybrid zinc]

i cant open anything with hotspot

[spark mauve]

for me I click login with google and it just Spins once and goes away without a link redirect

I used 100% of my hotspot already 💀

[hybrid zinc]

exactly

[hybrid zinc]

dayum

[spark mauve]

Laptops Use alot of data is the only reason

It took 1 hour to get to 100%

[hybrid zinc]

oof

[inner cedar]

why cant i sign in with discord

[spark mauve]

Wtf is this abt I click google and that popped up I didnt know I owned mcafee or even downloaded it

[hybrid zinc]

its the fake mcafee

i think

[spark mauve]

I didnt download anything

[hybrid zinc]

you got mcafee installed or no?

[spark mauve]

It has to be built into my laptop then

[spark mauve]

I dont know I didnt install with intent

[hybrid zinc]

cause I dont and i still get those popups

[hybrid zinc]

hm either fake or pre installed

[spark mauve]

maybe

[hybrid zinc]

its been happening to everyone US and some other places blocked it for some reason

[versed compass]

wait really?

no wonder I haven't been able to login on buff for days

[trim sphinx]

mine wont let me log in with discord

[violet bane]

So is it a known issue that a lot of people can't login to their Buff? I haven't been able to for a couple days now

[rare fable]

sameee

[rare fable]

thank you but it didn't help me '

[trim sphinx]

I paid for it too🤦🏻‍♂️

[unique spade]

can someone help me out? I downloaded the buff app on my laptop (I have it on my desktop already) when i try to sign in, the buff logo pops up for half a second then does nothing

glad to see the support section in this discord is working well.

[versed compass]

yeah it's not only a lot of people are getting the same issue, including me

[valid plume]

same

the one day after seeing this horrendous add 600 times i finally download it and its doing this

[versed compass]

yeah from what I seen in the previous chats is that either some internet providers are blocking the sign-ins, majority of the people getting the issue is from the US, and discord log-in is also preventing people from logging in.

[valid plume]

sad day to be from the U.S

[silver burrow]

my buff loading forever why is that?

got a black screen

[unique spade]

yeah i love how their support link brings you to the discord, yet no one answers you in here either other than other people who have the same issue. Really cool.

[split bison]

when they adding Cod BO6 to buff?

[silver burrow]

ok at least not only me

[unique spade]

https://tenor.com/view/ignore-gif-7806541

[west quiver]

GG @unique spade, you just advanced to level 1!

[unique spade]

the buff support team

[limber pelican]

can't redeem minecraft code anymore?

[random folio]

why is it still not fixed?

[sullen forum]

Is anyone else unable to log into their account on PC if they used "sign in with Google" to create and log into their account?

I was able to get in on my phone but that doesn't really do much.

[sullen forum]

Is it possible to add an email/ password sign in to your account if you are already using discord or Google to sign in? That's the only thing it let's me select on my computers. No issues on mobile though.

[coral gazelle]

i was able to get in when i switched to my hotspot

but nothing is loading

[trim sphinx]

@proud wasp why is everyone having this issue

[zenith notch]

So, help me out here, why is there only DE only giftcards since I can remember (probably more than a month at least) and if I was to buy one could I redeem it with a vpn or the account needs to be DE? I've heard buff doesn't allow vpns but, it's not about using buff with a vpn so this is allowed I'm guessing? It is a redeem outside of the software or my earnings so it's technically unrelated correct?

Nevermind it has to be, it's no ones business if I went to DE and created and account and redeemed, it wouldn't make sense control over that. Anyone tried to redeem with a vpn even the account and yourself being in another country and worked?

[coral gazelle]

???

okay it loaded for me now

[west quiver]

GG @coral gazelle, you just advanced to level 2!

[coral gazelle]

it's working

[manic seal]

where are u from

[manic seal]

stocks depends on region and device

[manic seal]

it should

[manic seal]

where are u from

[manic seal]

where are u from

[manic seal]

where are u from

[manic seal]

any error?

[manic seal]

any error?

[trim sphinx]

nope just wont let me click on it at all

[manic seal]

in usa and canada yes

[manic seal]

where are u from

[manic seal]

where are u from

[manic seal]

im helping

[manic seal]

no info

[manic seal]

items depends on the region and device
no info if an item will comeback
#when_is_next_restock #870329411986149536

[unique spade]

im in california right now

[manic seal]

where are u from

[manic seal]

where are u from

[unique spade]

works on my phone, but logging onto my laptop it wont allow me to. says my account doesnt exist when i use my email but i am literally looking at my email that i used on my profile settings in the app

[manic seal]

is that usa?

[unique spade]

yes

[trim sphinx]

ohio

[west quiver]

GG @trim sphinx, you just advanced to level 1!

[manic seal]

is that usa?

[manic seal]

whats ur ISP?

[trim sphinx]

yes]]

[manic seal]

whats ur ISP?

[unique spade]

spectrum

[manic seal]

try this
download the spectrum app, go to your router/modem settings, and disable security shield. It is blocking www.buff.game
you can check if the router is blocking the buff ip

in other hand you can contact ur ISP to unblock it from there

[unique spade]

the fact that people have to do that to use the app is actually awful. Who tf designed this?

[trim sphinx]

ive tried uninstalling it and it still doesnt work not even sure why it signed me out in the first place

[manic seal]

not buff fault, for some reason some usa ISP are blocking buff

[unique spade]

yeah im not doing all that, im just gonna delete it

[swift agate]

I'd wager ISP's did something to (unintentionally) mess with BUFF, and BUFF has to figure out how to fix this.

[noble acorn]

UNINSTALL BUFF

If you wish to uninstall both BUFF and Overwolf, please check the following link and find and uninstall Overwolf: https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-10-4b55f974-2cc6-2d2b-d092-5905080eaf98 (uninstalling Overwolf automatically removes BUFF)
If you only wish to uninstall BUFF while keeping Overwolf on your computer, you can do so by locating Overwolf in the bottom right of your taskbar and double clicking it. A side bar will open - hover over it, locate BUFF, right click it and press "Uninstall".

Summoned by Kyuu[t]♡mico (Staff)

[charred crane]

does enlisted work with buff?

[noble acorn]

SUPPORTED GAMES

You can find the information about all supported games and gamemodes in the BUFF app itself. Please click on the joystick icon in the top right corner and a new tab will open which will list all supported games. Hovering over a specific game will show you supported gamemodes too

Summoned by Kyuu[t]♡mico (Staff)

[unique spade]

quick to post the uninstall link too is hilarious

[manic seal]

Support chat is to help

[wooden talon]

when i get to the sign in screen it wont let me sign in through google, the option is there but i cant click it.

used to keep me logged in but now it wants me to sign in again after about a year or so.

[zenith notch]

@manic seal any feedback you could give on my query?

[zenith notch]

!

[zenith notch]

!!

[violet bane]

Is there a work around to this? I know you guys said something about ISP blocking buff, but is it the same issue with being unable to login via discord? I am able to go to the buff.game website just fine

[marble condor]

USA

[trim sphinx]

so i just miss out on all my stuff because you guys cant get me signed in with discord sad i paid for a top membership

[manic seal]

where are u from

[smoky pendant]

ntmyfaultno1lovesu_89621 has been warned.

[manic seal]

cards on the marketplace depends on the region and device
if its says DE only it should work only on DE

but sometimes works on another countries

but we cant assure that

[manic seal]

contacting ISP

or checking router settings if its blocking buff

[manic seal]

whats ur ISP

[prime shadow]

why dont you guys maybe fix your buff so people ant having isses like this maybe contact internet companys

[marble condor]

my what

[inner cedar]

when i click on the discord option it does nothing

this was when i reinstalled buff

before, it was just loading forever

[prime shadow]

same it did it now it wont let me sign in

[west quiver]

GG @prime shadow, you just advanced to level 1!

[solar pendant]

on the buff app i try to watch adds for buff.... and it always says that something went wrong even tho i watched the whole ad. ez way for you guys to make money and scamm us out of points

[static meteor]

noticing a weird glitch when fortnite is detected on buff. I hop into the match and the end match info pops up as if I completed a game, when I haven't.

[junior rune]

Buff Game didn't let me in, That's because i'm losing challenges to earn Buff Coins.

By the way, Steam/Psn gift card is out of stock, It's because someone is not from this country? Sorry for intefering.

[shy phoenix]

Can't I just dm Frank on Discord to solve my problem instead of getting a "You should have it" reply every 14 business days?

[coarse ore]

im having same problems with this ^

[shy phoenix]

I think Sign in with Discord never worked for me

[native spoke]

hey

i just started using buff

for valo skins

but when i went to market place and then skins nothing was there

can any1 help me ?

[shy phoenix]

you probably wont see any if you're from EU

[native spoke]

europe ?

i am in asia

am indian

[shy phoenix]

there are some specific countries with exclusives
they get much more
even if there is any global, they go out of stock in minutes

you'd need about 4k buff anyways so just keep collecting

[native spoke]

ye it was showing nothis is found

oh oki

4k for a good vandal skin or bad vandal skin

?

[shy phoenix]

you can get gift cards

like $10

there are raffles too

for $5 gift card right now

[native spoke]

ye i participated in it but it dint show anything that i lost or won

[west quiver]

GG @native spoke, you just advanced to level 1!

[shy phoenix]

ye then you lost

[native spoke]

;/

what are the chances of me winning ?

[shy phoenix]

depends on participants

[native spoke]

ok thx for help

bruh wht are u typing

bye bye

[shy phoenix]

for example if you use 50 tickets (max in some cases) and there are 10k participating tickets, your chance is 0.5%

it only gets lower

best chance is card collection events

which can also cost a lot of buff

[languid stratus]

does anybody know why i just straight up cant create an acc

[vestal wadi]

same

[karmic forge]

i have a buff account that have over 7500+ points but i cant redeem that because i got nothing in my shop expect those natural things and i dont wanna throw my points on it cuz i already bought some of em but how can i get items to appear on my store like mouse or keyboards or giftcards so please anyone help!

[noble acorn]

BUFF DOESNT LOAD

If buff doesnt load you can try this:

• Restart overwolf: can be done clicking on exit on overwolf icon on your system tray
• Check your dns settings: Go to your network driver, and check ipv4 settings. Try inserting google's dns (8.8.8.8 8.8.4.4). (if your internet stop working, undo the stuff you did)
• Try with mobile data: Enable hotspot on your device and connect to your pc in that network and check if it works.

If none of these solutions worked, contact your ISP. They could be blocking buff ip.

Summoned by Ali 🌻 (Staff)

[marsh lantern]

You can only see items redeemable in your region and global, so you won't see items from another regions. Some regions might have more items than others. Some items are out of stock even if you can't see them. Check the marketplace every now and then to see if there are new items, and also check raffles

[karmic forge]

its been like that for over 7months+

[wheat vortex]

It shows the same thing in PC also for me. And there is no "global" or "region"

[delicate bane]

I'm having an issue with BUFF tracking match points in Fall Guys. I've won a few matches but BUFF never "ends the match" and doesn't detect the points I would have gotten for the win. This seems like a bug. Can this be fixed?

It will track and award me points if Im eliminated before the end of the series of matches but that's the only time it awards me points

[hardy elbow]

how can i add suggestion?

[chilly kindle]

US

[chilly kindle]

nvm it works now

[viscid cave]

hello I often get this message that goes out when I play Minecraft I play a game which is detected then when I restart a game it is not detected

[noble acorn]

MINECRAFT

You can earn points on minecraft only if you:

• Play on the official Minecraft Launcher
• On the version 1.18.2 or 1.19 only.
• No optifine nor mods installed
• Hypixel.net server.
• Hypixel language must be in English.

Supported modes:

• Skywars
• Bedwars
• Duels
• Blitz SG

Notes:

• To earn from Duels, the match must be more than 1 minute long, or you will get a fraud error message.

• To earn coins for playing Bedwars, Skywars and Blitz SG in Minecraft, you need to wait until the match ends even though you die.

Summoned by Evil Princess (Staff)

[random folio]

Why is the buff app still broken? We all can't change our settings on our routers. This isn't fair because we all need to use the app to collect points and earn rewards and the company is prohibiting this by not fixing the problem. It's been 2 weeks now. 😢

[verbal rampart]

ive had a black screen on my end i can cycle tabs but not interact with menus

[mossy oxide]

what is the proplem

[verbal rampart]

black UI for the BUFF app

goes for all tabs

same problem i got

[mossy oxide]

how to solv it

[west quiver]

GG @mossy oxide, you just advanced to level 1!

[verbal rampart]

shrug

[noble acorn]

REINSTALL OVERWOLF

Follow this steps on their official website:
https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

Summoned by Evil Princess (Staff)

[magic inlet]

Send ss

[magic inlet]

Send a ticket #open-a-ticket explain your issue

[muted nacelle]

it didnt work

[magic inlet]

Send a ticket #open-a-ticket

[hardy elbow]

someone answered my question but got deleted

[marsh lantern]

Because this is not a suggestion channel. You can express yourself in #off-topic-english if you want to

[junior rune]

I restarted the Overwolf any time, But still Buff Game is not moving regular.

[hardy elbow]

well i'm pretty sure it's not suggestion

[rare fable]

Hey! I was also having the same problems but I tried signing into discord right now and it worked, maybe give it another try?🥲 hopefully it works for others as well

[marsh lantern]

When did you log in again?

[versed compass]

honestly im not sure but i was able to get in today it but with a message saying that the pass is down

[rare fable]

I tried logging in like 2 minutes before I sent the messageeee

[marsh lantern]

Oh great! Enjoy

[hybrid zinc]

finally after 1 week and a half buff works

[west quiver]

GG @hybrid zinc, you just advanced to level 2!

[hybrid zinc]

i can log in

epic

[junior rune]

I mean, I closed Overwolf and opened again, to make sure if Buff Game can work Perfect.

[warm mountain]

yep all this without changing our DNS or contacting our ISP

[smoky mortar]

Yeah mine is working past the login now except some stuff won't load like my profile and I can't see the pass as it says it's under maintenance. Tried the app however but it doesn't load at all on the app but happy to access from desktop again for now.

[hasty kraken]

what happened to the reward track?

[wintry wedge]

hello's, I just wanted to say sorry for leaving randomly while u guys were helping me, once the screen started showing stuff again, I jsut decided to wait and check daily, I finally got to log, so thx u again. I also just want to inform yall that this happend when I reset my computer while buff was active, just in case that's a possable glitch that can be fixed.

[west quiver]

GG @wintry wedge, you just advanced to level 1!

[wintry wedge]

is level 1 good im scared, sorry if I said too much :c

[hybrid zinc]

fr fr

[hybrid zinc]

yup

i thought I could not use buff anymore so planning to uninstall but uh yeah

[desert spruce]

Hello I keep getting ads for buff games but I uninstalled it, I want to remove it as this is annoying me. Can someone here help?

[modest forge]

is there any way I'm able to pause the Buff application when I go afk from a time-based exp game vs exiting the game and re-entering it lol. Trying to be efficient(ly lazy)

[random folio]

Nevermind, the app finally started working for me again.

[plain jacinth]

i have the same, anyone any idea?

[royal oriole]

how u always online

id:browse

[main tree]

i cant find any valorant gift cards in the marketplace

[main tree]

??

[vivid plaza]

HII

i downloaded a game named world of warship

and played for like an hour

but i dident got any buff points

and i tryed in the recommmended settings

[magic inlet]

Are you new player

[magic inlet]

You can see items redeemable in your region and global. If you don't see the card it means they are out of stock. You can also participate in the raffles

[magic inlet]

It works fine

[vivid plaza]

Yes

[magic inlet]

When did you completed

[vivid plaza]

But its still not giving me buff points

[vivid plaza]

An hour ago

An i am playing till now

[magic inlet]

Just read the Terms (Offerwall)

[magic inlet]

If you don't want it to track your game so set Autolaunch off banner

[vivid plaza]

Bro i started downlading that game after i see the offer wall

[modest forge]

👍🏼 will do

[magic inlet]

If you don't want to receive ads you must have Premium Elite

[magic inlet]

It works fine for me

[main tree]

bruh

so i cant get valo gift card in india?

[noble acorn]

RIOT ACCESS CODES IN BR AND AP

Starting June 2021 Riot decided to stop accepting global Riot Access (RA) cards on AP and BR servers.
That means if you play on any of the Asia Pacific and Brazilian servers, you won't be able to redeem RP cards on League of Legends and VALORANT.
Keep in mind that it was Riot's decision and there's nothing we can do about it at the moment.
Also, RA cards don't work on Garena servers too.
If you bought an RA card and you play on AP/BR (VALORANT) or Garena (League of Legends) servers, please be careful next time and read the item description as all the cards are non-refundable!

Summoned by Evil Princess (Staff)

[main tree]

hmm

[west quiver]

GG @main tree, you just advanced to level 1!

[hardy vector]

Hey, can I ask a question about RL quest completion in this chat?

[west quiver]

GG @solar pendant, you just advanced to level 1!

[manic seal]

I have discord in my server

[gilded tulip]

guys can i redeem valorant point gift card in india?

[noble acorn]

RIOT ACCESS CODES IN BR AND AP

Starting June 2021 Riot decided to stop accepting global Riot Access (RA) cards on AP and BR servers.
That means if you play on any of the Asia Pacific and Brazilian servers, you won't be able to redeem RP cards on League of Legends and VALORANT.
Keep in mind that it was Riot's decision and there's nothing we can do about it at the moment.
Also, RA cards don't work on Garena servers too.
If you bought an RA card and you play on AP/BR (VALORANT) or Garena (League of Legends) servers, please be careful next time and read the item description as all the cards are non-refundable!

Summoned by Ali 🌻 (Staff)

[junior rune]

Buff Game is back Online?

[magic inlet]

It work fine for me

[magic inlet]

if you're talking BUFF question about RL, you can

[hardy vector]

THX!
So, in game-status it says RL is working fine, and when I open the game, buff starts and it looks like it is working, but then, when I finish a match, it says "fraud error" and sometimes "unsupported game mode", though I always play ranked. After that, I close the game and it says "buff did not track any match during this game session". It tracked my matches once, but after that, it never tracked again. What do I do?

[stone vine]

already 2 months no riot games or steam gift cards, im checking every day few times a day. Im in asia region

[junior rune]

Mine is barely working, I entered my settings and it's not moving.

[noble acorn]

FRAUD ERROR

If you receive a "Fraud error!" message after you finish your match it most likely means that the match was too short for you to get coins. This only happens for matches that are only a few minutes long. Try to play your match a little longer and you should be able to get coins from it!

Summoned by Evil Princess (Staff)