support-en

[magic inlet]

what do you want except frozen account

[flat depot]

ok 🙂

[dreamy wyvern]

why would it be frozen account

[magic inlet]

Because Frozen account is automatically set to bot message

[past osprey]

are the logitech g coupons ever coming back to the shop? i know there was a major outage of cards that were there and most of them are back, are those coming back?

[rancid falcon]

It only shows this when I click on participate and nothing happen after that

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by Evil Princess (Staff)

[magic inlet]

Do you even have raffle ticket or not ?

[rancid falcon]

ye got 26

[west quiver]

GG @rancid falcon, you just advanced to level 1!

[magic inlet]

That's weird. Reinstall Overwolf + BUFF

[noble acorn]

REINSTALL OVERWOLF

Follow this steps on their official website:
https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

Summoned by Evil Princess (Staff)

[stable cradle]

Will free fire diamond will return in Indian buff store or not?

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Evil Princess (Staff)

[stable cradle]

I don't need it

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by Evil Princess (Staff)

[rancid falcon]

alr will try

[stable cradle]

[lunar pendant]

When will Fortnite be back up

[rancid falcon]

It still doesn't work. It looks like only the button participated works and nothing else

[magic inlet]

:/ Send a ticket #open-a-ticket

[rancid falcon]

evne the buy tickets button doesn't work 😭

[magic inlet]

Read the bolded it's written there #game-status

[rancid falcon]

what category is it? I don't see raffle

[magic inlet]

What do you want except frozen account

[charred crane]

No hay targetas de riot para cangear

[magic inlet]

This is support english if you want Spanish go to this support channel #support-es

[flat depot]

id dous not a supported game mode on bufff?

im playing duos on rocket leauge with dad, and buff is saying i not supported

[verbal bramble]

when i click claim nothing happenes

[noble acorn]

SUPPORTED GAMES

You can find the information about all supported games and gamemodes in the BUFF app itself. Please click on the joystick icon in the top right corner and a new tab will open which will list all supported games. Hovering over a specific game will show you supported gamemodes too

Summoned by Evil Princess (Staff)

[magic inlet]

Restart overwolf, play another match of the same game and click on claim again

[verbal bramble]

ok

[flat depot]

it says casual ranked ans comp, nothing abt 2v2 or 3v3 or stuff like that

[noble acorn]

REINSTALL OVERWOLF

Follow this steps on their official website:
https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

Summoned by Evil Princess (Staff)

[flat depot]

does this count for anything?

had 105 before this

[west quiver]

GG @flat depot, you just advanced to level 5!

[magic inlet]

??

[flat depot]

having 94 shield in a game of hearthstone, does it count for anything?

[next elbow]

tf

[magic inlet]

I don't understand you, this isn't even about BUFF question. Play supported game and earn some buff points + XP

[noble acorn]

SUPPORTED GAMES

You can find the information about all supported games and gamemodes in the BUFF app itself. Please click on the joystick icon in the top right corner and a new tab will open which will list all supported games. Hovering over a specific game will show you supported gamemodes too

Summoned by Evil Princess (Staff)

[flat depot]

oh :(, ok long story short, it is REALLY hard to get 100+ armor in hearthstone

[magic inlet]

This is no longer question about BUFF

[forest kayak]

Hi how can i redeem my buff promo code

[magic inlet]

#info-and-rules

[zealous geyser]

how do you get a valorant gift card i cant find it in marketplace

[magic inlet]

You can see items redeemable in your region and global. If you don't see the card it means they are out of stock. You can also participate in the raffles

[zealous geyser]

oh okay thank you

[charred crane]

Hi pls I have a simple question if I delete my buff account and create a new account does I take a band for this because I lost my Gmail buff account?

Anyone here please

[primal horizon]

Hey, i have my account frozen, how can I reactivate it?

[hardy elbow]

where can i find buff.app rules?

[hardy elbow]

just open ticket there #open-a-ticket

[lunar pendant]

i tried to play a xbox gamepass game called remnant2 and it dont track the game

[boreal thunder]

does anyone play fortnite here? I was wondering if anybody else had the same issue as me. My Fortnite matches aren't being tracked ever since the new season came out this morning. I played other games and those were being tracked, but not fortnite. Anybody know why or what i could do?

[fiery geyser]

fortnite is offline. I have the same issue. Just play other games for now

[still summit]

Why do I get no start game found error in rainbow six only and in no other games I cant do my challenges

[boreal thunder]

okay thank you

[vast stream]

where is the halloween collection i cant see since a day

[wispy tartan]

My quest on Hearthstone is not counting

[lyric tinsel]

I cant use any of my boosts on buff, anyone know a fix for that? also got the profile picture from the pass and it says I dont even have it

?

[boreal thunder]

Is there a way for us to know when it goes back online

[charred crane]

https://discordapp.com/channels/442965268386283521/848671805286907904 you can see it ther><

[undone haven]

anyone have any promo codes?

[flat depot]

i wish

[boreal thunder]

thank you

[west quiver]

GG @boreal thunder, you just advanced to level 1!

[merry dagger]

Good evening everyone. Am I the only one who no longer sees the Halloween cards in the marketplace?

[flat depot]

no, i cant either, iam pretty sure the think is done

thing

[tiny steeple]

what's the turn around on tickets? made one and haven't heard back yet.

[merry dagger]

On 11/01, I bought about ten cards. The next day, I wanted to try to complete the collection by buying more. I went to the marketplace, and they were gone! It didn’t say “sold out”; they just weren’t there anymore…

[drowsy torrent]

they sould be back in 30mins or 1h. (2:30 or 3:00 am for me)

[austere steeple]

just got scammed#

bought 10dollar steam

but it says its that the code is already usen

[lethal blade]

It happens sometimes, send a ticket to support, they usually fix it

[austere steeple]

it says :The Steam Wallet code you entered has already been redeemed. Unfortunately, the Steam Support Team is unable to issue new codes.

[minor adder]

I completed the collection but I can’t claim it whats this

[cosmic osprey]

Will the halloween collection return?

[vast stream]

I dont think so they not even giving the reward anymore

out of stock probably

[cosmic osprey]

Aren't they going to restock?

[vast stream]

idk

ask them

[cosmic osprey]

how

[fresh flare]

can you buy the pumpkin in the shop on mobile?

[tawny loom]

I can't seem to activate anything in my inventory, the activate button is grayed out. Anyone know why this may be?

[zenith notch]

mine on tft work 50% of the time in the same session even, so must not be fans of card games xD

[zenith notch]

does it say "ended?"

the ones that say "in progress" you can do the others no

[tawny loom]

i don't see where it would say either

[zenith notch]

Oh you mean that, ignore me

It says you activated already

[lilac badge]

Why can I not redeem? is it out of stock?

[zenith notch]

O.o

[lilac badge]

what that mean

[zenith notch]

No clue, what the ....

[tawny loom]

ty ❤️

[old ledge]

It's a bug, for some reason all the stuff in the inventory, either boosters/market discount & premium elite keeps automatically "activating" when it's not activated at all. They'll probably fix it eventually and reverse it all so we can manually activate again.

[clear crescent]

help!

[hybrid lynx]

how do i enter

its not letting me

[lilac badge]

When is this gonna get fixed

?

[clear crescent]

I dont know😔

[marsh lantern]

#open-a-ticket

[marsh lantern]

#open-a-ticket

[marsh lantern]

#open-a-ticket

[opal yew]

So we dont have codes for Steam, Riot games amazon and play store?

[limpid path]

yo when i try make an account or log in to mine it has this website thing to click which doesnt work for me, like it wont let me in to the next website by clicking it

[pseudo gorge]

Do they have valorant cards?

[urban epoch]

Hi! I just bought a steam gift card on buff but when i went to redeem it on my wallet it said it has been already redeemed :/

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by Ali 🌻 (Staff)

[noble acorn]

BUFF DOESNT LOAD

If buff doesnt load you can try this:

• Restart overwolf: can be done clicking on exit on overwolf icon on your system tray
• Check your dns settings: Go to your network driver, and check ipv4 settings. Try inserting google's dns (8.8.8.8 8.8.4.4). (if your internet stop working, undo the stuff you did)
• Try with mobile data: Enable hotspot on your device and connect to your pc in that network and check if it works.

If none of these solutions worked, contact your ISP. They could be blocking buff ip.

Summoned by Ali 🌻 (Staff)

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by Ali 🌻 (Staff)

[marsh lantern]

#open-a-ticket

[olive lily]

hey my games arn't tracking correctly on ow2 and fortnite

the start game window doesn't open up and doesn't track it

I've closed overwolf and it hasn't worked any ideas?

[indigo spruce]

i cant buy a riot gift card and not because theyare out of stock because they wont show up in my shop

[west quiver]

GG @indigo spruce, you just advanced to level 1!

[indigo spruce]

and it has been so for atleast 1 or 2 months

[zenith notch]

theres been a few here and there on the raffles part but yea on shop ive seen nothing

Would you kindly keep us informed here on what happened to your vouchers not being redeemed even tho you had all the cards? I guess we are a bit anxious about it over here cuz we still chasing the pumpkin and wondering if its worth it

[marsh lantern]

#game-status

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Ali 🌻 (Staff)

[marsh lantern]

You can claim your reward now

If you have all the cards ofc

[flat depot]

my world of warships offer wall isnt working 😦

also, when do raffles refresh?

[spark trellis]

Do playstation gift cards come in stock?

[timber shuttle]

i think to delete this app, no make money, you buy just discount card(means you must pay on game)
Nono ty

also send CPU to the moon

[marsh lantern]

You don’t have to pay anything if you use a giftcard. Also, if your CPU is being used too much, please send a screenshot showing that it’s BUFF by opening Overwolf subprocesses

[marsh lantern]

#open-a-ticket

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by Ali 🌻 (Staff)

[spark trellis]

Also, It's been a few hours since I watched my last add and I have only watched about 4 today and when I try to get more it says "too many adds shown"

[timber shuttle]

Buff with league of legends 100% CPU

on other game not mutch

[marsh lantern]

Send the screenshot

[twin stratus]

I just ran a stress test and max i got was 8% at end of the game i have an i7-12800hx I dont think buff itself with league could get 100% unless you have a low end computer

[timber shuttle]

then my pc is to old dude

30%

[lethal whale]

when will challenges like these come back #announcements⭐ message

[magic inlet]

No info

[lethal whale]

:/

[minor adder]

please help I cant claim my reward

[lethal whale]

:/

[vast stream]

ok fixede

[vast stream]

try again bro

[cosmic osprey]

Are the Minecraft missions valid only on Hypixel?

[west quiver]

GG @cosmic osprey, you just advanced to level 1!

[noble acorn]

MINECRAFT

You can earn points on minecraft only if you:

• Play on the official Minecraft Launcher
• On the version 1.18.2 or 1.19 only.
• No optifine nor mods installed
• Hypixel.net server.
• Hypixel language must be in English.

Supported modes:

• Skywars
• Bedwars
• Duels
• Blitz SG

Notes:

• To earn from Duels, the match must be more than 1 minute long, or you will get a fraud error message.

• To earn coins for playing Bedwars, Skywars and Blitz SG in Minecraft, you need to wait until the match ends even though you die.

Summoned by Evil Princess (Staff)

[cosmic osprey]

thanks

[glacial kestrel]

Hello, I hope you are doing well. About 15 days ago, I sent a message regarding my gift card. When I received it and entered the code, it said the gift card had already been used. I haven’t received any response yet. Could you please check the status and get back to me? Thank you for your time and assistance.

[magic inlet]

Be patient and wait for an answer

[glacial kestrel]

Thank you for your reply. I understand and will be patient, but I would appreciate if you could let me know an estimated time for when I might receive an update. Thank you for your understanding

[magic inlet]

No eta check your ticket status

[noble acorn]

TICKET

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests and check the status of your ticket.

There, you can see if it's open or solved

Open - If your ticket is open then please still wait for a reply if you don't get answer within 10 business days (which is 14 days) then send a new reply with the same ticket

Solved - If your ticket is solved, it means you may or may not get a response from buff support. Buff support will no longer respond to your ticket until you submit a new answer. After you send a new answer, your ticket will return to Open. If your issue has still not been solved within 10 days and the status has been solved, send a new answer until your ticket is closed

Please do not send another ticket

Summoned by Evil Princess (Staff)

[wraith nest]

how to unfreez my account

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Evil Princess (Staff)

[misty patrol]

Anyone have any idea when they will fix the "Activated" bug? I will start use my 1 day premium and buy halloween collection cards from marketplace and i cant buy because of this bug. I need to wait for fix or halloween collection cards would be gone before they fix it?

[manic seal]

no eta

[misty patrol]

okay thanks for answering

[cosmic osprey]

my fortnite kills aren't counting

[magic inlet]

Fortnite is offline #game-status

[cosmic osprey]

Is there a way to know when will it be on?

[magic inlet]

Read the bolded it's written there #game-status

[hushed pewter]

yo where did the $5 riot card go

been like this for a month now

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Evil Princess (Staff)

[charred crane]

hi when shop by fix?

[hushed pewter]

when will the api be fixed?

[magic inlet]

wdym

[magic inlet]

No eta

[quartz knot]

Just noticing this buff is not tracking fortnite matches anymore 🤔

[magic inlet]

Fortnite is offline #game-status

[quartz knot]

Ty

[maiden moat]

it say fraud error

with tft

[noble acorn]

FRAUD ERROR

If you receive a "Fraud error!" message after you finish your match it most likely means that the match was too short for you to get coins. This only happens for matches that are only a few minutes long. Try to play your match a little longer and you should be able to get coins from it!

Summoned by Evil Princess (Staff)

[nimble hinge]

are the giftcards region dependent?

[open oak]

y overwatch still offline?

[magic inlet]

You can see items redeemable in your region and global. If you don't see the card it means they are out of stock. You can also participate in the raffles

[magic inlet]

Yep #game-status

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by Evil Princess (Staff)

[lilac violet]

hello staff

i have a problem

[limber sandal]

hello

[lilac violet]

i don't see gift cards in my market place

[nimble hinge]

like none?

[limber sandal]

can i talk to an admin in private

?

[magic inlet]

You can see items redeemable in your region and global. If you don't see the card it means they are out of stock. You can also participate in the raffles

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Evil Princess (Staff)

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by Evil Princess (Staff)

[lilac violet]

i know but i have never seen it in my market place

[magic inlet]

No what do you need

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Evil Princess (Staff)

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by Evil Princess (Staff)

[lilac violet]

i think its not available in my regoin

[limber sandal]

why not ?

[lilac violet]

that is not the problem admin

it never appears in my market i swear

[magic inlet]

I've told you repeatedly that this is an API issue you've asked about it 4 times

[nimble hinge]

how often does it restock. as in do i check it every day or every week or every hour

how fast does it restock

[magic inlet]

Read #info-and-rules

[lilac violet]

so what i am gonna do

[magic inlet]

#when_is_next_restock https://discord.com/channels/442965268386283521/870329411986149536

[magic inlet]

Be patient and wait. We don't know when cards will be back in stock

[lilac violet]

i am sry but it never come back

[lilac violet]

ok

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by Evil Princess (Staff)

[mossy oxide]

why I cannot reach my account

[fleet totem]

I’m having an issue where Buff is in my taskbar and when I hover over the buff icon on the task bar I can see that its open but there is nothing on my screen like it doesn’t show up at all

[magic inlet]

Send a ticket #open-a-ticket

[magic inlet]

Do WIN + P then pc screen only

[vast spindle]

HELP

[west quiver]

GG @vast spindle, you just advanced to level 2!

[mossy oxide]

me too you want to open a tickit

[vast spindle]

how

[mossy oxide]

..

[maiden moat]

can't activate the premium elite for 24 hours

[magic inlet]

Send a ticket #open-a-ticket

[magic inlet]

Restart Overwolf and try again

[maiden moat]

already done

[magic inlet]

I think it's already reported, but if you want you can send a ticket #open-a-ticket

[vast stream]

hello whats the chance ofgetting 1000 buff points from buff wheel?

[gilded patio]

how do I unfreeze my account?

[minor adder]

I purchased BUFF Wheel but i didnt receive my spin help?!?

[smoky pendant]

christmaswr has been warned.

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Evil Princess (Staff)

[magic inlet]

Spin the wheel

[minor adder]

I did not received the wheel

But i purchased from playstore

[magic inlet]

Restart Overwolf and check again

[minor adder]

it says u have already purchased from playstore

but i have nothing in wheel page it says spin for 2$ again

[minor adder]

I tryed eveeything still same

[west quiver]

GG @minor adder, you just advanced to level 2!

[magic inlet]

Wait 24 hours and if still nothing happens send a ticket #open-a-ticket

[karmic vortex]

BO6 is supported in buff but I can't add it in Overwolf tracker. Any solution?

[scarlet yoke]

just wondering the amazon gift cards are still a thing right

[cosmic osprey]

I'm not receiving their verification code

[brisk apex]

anyone can tell me how it works

[cosmic osprey]

I'm not receiving their verification code, I can't buy anything!!

[paper obsidian]

try restarting buff and trying again, hit ctrl shift esc to end overwolf then open it again

or check your spam email

[cosmic osprey]

its working now, thank you!

[fleet totem]

@magic inlet it wasn't that but I figured it out still thank you for your help :D!

[cosmic osprey]

How do I get cards from the welcome collection?

[west quiver]

GG @cosmic osprey, you just advanced to level 2!

[cosmic osprey]

When will the halloween collection end?

[paper obsidian]

cards from the welcome collection are out of the shop right now, buff doesn't disclose when they'll come back but best you can do is just hope you see it in the shop soon lol

[cosmic osprey]

k

[paper obsidian]

you can check when collections end usually by clicking "view collection" in the giftoin card collection hub
it should be displayed in a timer on the left but i think if you finish the collection it doesn't show anymore

[cosmic osprey]

will it end today?

[paper obsidian]

damn idk it used to have a timer under where it said halloween collection but i guess they removed it for some reason

i think it used to say ends on 11/7 or smt for me but from what ive heard from other people it varies

[manic seal]

i think its not working atm

[manic seal]

depending on the region and device, yes

[manic seal]

sometimes its on the markletplace

[manic seal]

its suppused that ended on the page but u can still get cards

or they removed the timer

no info about it

[cosmic osprey]

I talked with 3 people, one said 11/7, the other said that they changed to 11/5 because it was unfair, and the third one said that it's going to end today 😵‍💫

[bitter hound]

nice so we increasing prices

[twilit wind]

Is there gonna be a restock of the Pumpkin card ? Does this count as a question for support ? If no idk where to ask it

[manic seal]

#when_is_next_restock #870329411986149536

[twilit wind]

Thanks you (but i don't have access to the second and i cannot type in the 1st one, and as i see if the idea is the staff to type it out,In that channel it was not typed since 3 years

[hardy elbow]

i can't claim it

[worldly dagger]

same here

[manic seal]

yea they are read only. The 2nd was a thread but was archived, i opened it again

[manic seal]

wait 24hrs otherwise send a ticket #open-a-ticket

[hardy elbow]

ok

[manic seal]

wait 24hrs otherwise send a ticket #open-a-ticket

[shy phoenix]

I've been waiting over a month for my gift card 😦 they marked it "solved" and no more response even though I re-opened the ticket

[noble acorn]

TICKET

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests and check the status of your ticket.

There, you can see if it's open or solved

Open - If your ticket is open then please still wait for a reply if you don't get answer within 10 business days (which is 14 days) then send a new reply with the same ticket

Solved - If your ticket is solved, it means you may or may not get a response from buff support. Buff support will no longer respond to your ticket until you submit a new answer. After you send a new answer, your ticket will return to Open. If your issue has still not been solved within 10 days and the status has been solved, send a new answer until your ticket is closed

Please do not send another ticket

Summoned by Kyuu[t]♡mico (Staff)

[olive lily]

I want to report that R6 Seige isn't working

[manic seal]

yea its known

[twilit wind]

Sorry to bother you but why is the restock time window to buy one is under a second (for the pumpkin card ) got it on screenshot ?

[solid niche]

hey can we kick out one person from the server? he scammed me with collection card and scammed one more guy here.
@minor adder scammed me and scammed @wheat herald too.

[boreal thunder]

Scammed me too

[vast stream]

is there problem with claiming collection rewards?

[vast stream]

same problem here when is it fixing?

[twilit wind]

Still tho how is this fair ??? people will believe that it's a scan at some point no ?

[livid pumice]

I have the app using from India however how do I redeem my buff coins. I can't find any option in the app. Can someone guide me plz

[paper obsidian]

i had the same problem but after waiting about a day i was able to claim the code

best guess is that buff could be out of stock since a lot of people have been completing this one and you just need to wait a bit for them to replenish

[green arrow]

Is anybody not earning buffs as well for playing fortnite?

[boreal thunder]

Yes

The servers are down

You can look at the servers at the game status section in this server. I just found that out yesterday

[vocal hound]

how do i spend the coins for gift cards etc..?

(idk if it is written anywhere cz i just got into the server to ask this)

[shy phoenix]

you cant

[brisk apex]

how does buff work for roblox europe lmk

[vocal hound]

lmk too

[jaunty barn]

hey guys why it say my account is frozen?

[vocal brook]

skill issue

[jaunty barn]

what

[tulip shale]

what's wrong>

[marsh lantern]

#open-a-ticket

[fleet totem]

On the mobile app I have an account in clash of clans I no longer have access to is there a way to replace the accounts so I can remove the old one and add my new one ?

[unkempt sorrel]

guys i cant find other giftcards exept these

i want to get some other stuff

[scenic raven]

they said they are reworking the market or smth so we wont have anything for a little while im pretty sure

[unkempt sorrel]

aw man i wanted to get some golden eagles

[scenic raven]

go help the enviroment xD

[unkempt sorrel]

im too broke for that

its better to donate to team trees lol

imo

[azure orbit]

Why I am not getting any riot games voucher in my marketplace

Can I know which time restock happnes us time

[signal laurel]

I redeemed one of the genesis crystals for genshin, but the code it gave me shows as invalid, even though I copied it from both my Buff inventory and the email I was sent. I'm not sure what to do there tbh

[marsh lantern]

#open-a-ticket

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Ali 🌻 (Staff)

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Ali 🌻 (Staff)

[marsh lantern]

Try later in a few hours

[dreamy wyvern]

thats what u get for playing genshin

#open-a-ticket

happens with some steam codes too

[signal laurel]

Lmao fair enough

[pseudo gorge]

When is restock for valorant codes or should i delete buff??

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by Ali 🌻 (Staff)

[spark trellis]

Try checking it in the morning around 6 am

[pseudo gorge]

ok

[fiery geyser]

If i appear offline in buff app. And i play games and the earn xp and buff pops up as normal

does it count?

[marsh lantern]

Yep

If you meant on appearing offline on your status, then yes

[fiery geyser]

My buff application just stuck on loading screen and keep on loading. But i get my total xp per match after league game as normal

Im using a VPN right now to play on other regions

maybe thats why it wont load properly

[jaunty barn]

guys

when i enter in my account it says frozen account not allowed expection what does it mean and how to solve it

[neat blaze]

Where do i find the link to access the web platform to check my tickets?

[vast stream]

I have same problem when they gonna fix that

[willow wharf]

Hi just downloaded buff and idk why but my market place seems empty there is no games on the marketplace just charity and halloween collection. (hide out of stock is unchecked)

[flint void]

is there any way to mute or take off this “launch game screen”thing because it’s rlly annoying

[vast stream]

Can someone help me im getting error always cant claim my collection reward

since yesterday its like this

[manic seal]

Vpn is baneable by buff and also can lead to issues

So try without vpn

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Kyuu[t]♡mico (Staff)

[noble acorn]

TICKET

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests and check the status of your ticket.

There, you can see if it's open or solved

Open - If your ticket is open then please still wait for a reply if you don't get answer within 10 business days (which is 14 days) then send a new reply with the same ticket

Solved - If your ticket is solved, it means you may or may not get a response from buff support. Buff support will no longer respond to your ticket until you submit a new answer. After you send a new answer, your ticket will return to Open. If your issue has still not been solved within 10 days and the status has been solved, send a new answer until your ticket is closed

Please do not send another ticket

Summoned by Kyuu[t]♡mico (Staff)

[manic seal]

Items depends on region and device

[manic seal]

With premium

Or disabling buff on the game

[flint void]

u can do that?

[manic seal]

Send a ticket #open-a-ticket

[manic seal]

Yes

https://media.discordapp.net/attachments/885181189852397668/905578949860544532/overlay-hidden-overwolf-icon.gif

There

[flint void]

ohh i recognise the wolf thing

[warped shell]

Im playing clash royale but my progess isnt updating it says win 5 ranked i have win more than 20 but still no progresss if there some issues in account verification can i do it again.

[flint void]

tysm

[charred crane]

does r6 tracking?

[warped shell]

?????

[willow wharf]

well then do you know if it is available in nepal

[manic seal]

Did u link the game

[manic seal]

Nope, its down

[manic seal]

???

[warped shell]

Yes i did

[manic seal]

Nope. But if u dont see an item in ur region means either is out of stock or not available for ur region

[manic seal]

The game might be unstable or down. Try/check again later

[warped shell]

The game is not down its showing my friend progress . but not mine

[west quiver]

GG @warped shell, you just advanced to level 1!

[warped shell]

@manic seal if there is an issue in account verification can i verify my account my again? And how ?

[manic seal]

Nope

[manic seal]

So might be unstable

Can take some minutes/hours to update sometimes

[wise shadow]

how do i use my links when i buy collection cards

i need an answer

[proud jewel]

I never got my buff points signing up to "freecash"

[noble acorn]

HOW TO REDEEM COLLECTION CARD

1. Go to this page -> Giftoin
2. Use the same email as BUFF
3. And home page you should receive this message: You received a new gift! Open gift (you can see by screenshot)
4. Click on Open Gift

Info: Collection cards can be obtained at the daily command or at the marketplace

Summoned by Evil Princess (Staff)

[wise shadow]

thx

[magic inlet]

Wait 24 hours and if you don't received buff points send a ticket #open-a-ticket

[acoustic estuary]

When we can expect pumpkin card in marketplace

At what time

It’s out of stock now

[magic inlet]

#870329411986149536

[acoustic estuary]

When stock will be available

[magic inlet]

#870329411986149536

[charred crane]

hello im mostly new to using buff so i dont know how do correctly use stuff maybe lets get straight to the point im playing fortnite and with buff in the background opend each time i play rounds it doesent record/track matches for today and yesterday i find it weird tbh why it aint working do i maybe have to connect my epic to buff if yes how do i do it then?

[acoustic estuary]

It won’t come again?

[magic inlet]

Fortnite is offline #game-status

[charred crane]

oh.

whys that if i may ask?

[magic inlet]

Pumpkin collection card ? If it is in the marketplace and not removed it will be restock #870329411986149536

[magic inlet]

Read the bolded it's written there #game-status

[charred crane]

understood

[acoustic estuary]

It is in the marketplace so it’ll be restock right

[charred crane]

sorry for bothering then

[magic inlet]

click on this channel 👉 #870329411986149536

[magic inlet]

It's ok 😄

[charred crane]

il try it on counter strike 2 then and see if it works on that

[magic inlet]

Do you have proofs ?

[magic inlet]

Do you have proofs ?

[acoustic estuary]

Last message is on 6th july 2022🙂

[magic inlet]

And ?? it still applies

[acoustic estuary]

Alright i’ll give it a try

[west quiver]

GG @acoustic estuary, you just advanced to level 1!

[acoustic estuary]

Thank you for your time

[wise shadow]

can i get a better guide on how to use my collection cards after i buy them at the buff app store?

[magic inlet]

Follow all these steps #support-en message

[wise shadow]

it doesn't send me a new gift message even though i bought two halloween card packs

[west quiver]

GG @wise shadow, you just advanced to level 1!

[wise shadow]

oh nm

[green oracle]

when is the marketplace being restocked with all the gone cards coming back?

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by Evil Princess (Staff)

[neon sparrow]

can anyone help me with how i get my account unfrozen?

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Evil Princess (Staff)

[neon sparrow]

thank you🙏

[signal flame]

How often is the marketplace refresehd?

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by Ali 🌻 (Staff)

[solid niche]

I can send you the discord chat if you want

[magic inlet]

If we want to check this we need your DM with the user you wrote, what was trade and your current Inventory

[forest kayak]

oh comeone why didn't detect my game i have done half the quest in one match 😢

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by Evil Princess (Staff)

[forest kayak]

its enabled

[magic inlet]

Follow all steps

[spiral cypress]

Yo 😀 Got a gift card in my buff box. How do i get it? thanks

[magic inlet]

check on your inventory

[spiral cypress]

nothing in there

[magic inlet]

Send ss

[magic inlet]

Send a ticket #open-a-ticket

[spiral cypress]

i cant send ss there right?

i dont get answer after replying to email

[magic inlet]

You can send link https://imgur.com/upload

[magic inlet]

An answer can take 7 business days

[spiral cypress]

alr thanks mate

[west quiver]

GG @spiral cypress, you just advanced to level 1!

[acoustic estuary]

I need help
I purchased buff points for 1.99$ payment done but i didn’t receive buff points

Did i just got scammed?

Hello!!!

Somebody helppppp

Heyyyyyyy

Anyone respond

I just paid 1.99$ for nothing

[magic inlet]

Spin the wheel

[acoustic estuary]

Wheel?

[magic inlet]

Are you talking Golden spin ?

[acoustic estuary]

Nooooo i didn’t buy in wheel

Buy more buff

[magic inlet]

Wait 24 hours and if you don't received buff points send a ticket #open-a-ticket

[acoustic estuary]

Ticket? How to send a ticket

[magic inlet]

Read again #support-en message

[brisk meteor]

hi i wanted to ask when the logitech g giftcards come in shop again

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by Evil Princess (Staff)

[brisk meteor]

ty

[stone tapir]

I bought a logitech 50 euro coupon card in september for netherlands only. I went to the official dutch website of logitech and I tried to apply the coupon but it didn't work. I checked and the item has been out for more than 6 months. It's a headset. please help me with this

[marsh lantern]

Logitech codes expired on October 15th

You had to use them before

[rich atlas]

is there an ETA for ticket replies? I sent my follow up almost 2 weeks ago and i've gotten nothing back

[stone tapir]

nice this should be stated in the description. a note to consider

[lusty sphinx]

when arer riot points coming in again

pls anyone know when riot points are coming in again

[marsh lantern]

It is

Read the description and how to redeem

[daring radish]

Hello! I live in Toronto Canada and I wanted to ask when the next Valorant giftcard will be restocked I've been using Buff for over a month and have not seen it once. Have they stopped selling them?

[zenith notch]

that has happened to me if my internet failed mid game or if I had to restart due to BSOD

might have been that and just once, unless it happens to you a lot and those arent involved

[forest kayak]

my internet din't fail midgame i checked everything was good but still the same problem i reinstalled overwold and its seems fine

[zenith notch]

hmmm ok ok

lets hope it is :3

[manic seal]

#when_is_next_restock #870329411986149536

[daring radish]

Sorry I'm dumb lol

[open oak]

y overwatch dosen't work?

i play like 20 games today and 0 points

[flint sparrow]

is there any plans to add bo6 to buff?

[light jungle]

why the shop is black

[west quiver]

GG @light jungle, you just advanced to level 2!

[manic seal]

was down today, prob still down for a little more

[manic seal]

no info

[manic seal]

you got rate limited; Wait 15-20 min to go to normal

[teal eagle]

Why is it impossible to buy pumpkin

[zenith notch]

yep, 3 days in a row, email ready, ready at exactly 00 30 00 and still invalid code for a bit and after "sold out"

[manic seal]

high demand

[teal eagle]

Couldn’t they put more in stock because I’m not even getting a chance to buy it

[manic seal]

no info about that

[teal eagle]

Ok but it’s not giving me an option to buy it when I restart the app it always says out of stock, no chance of buying

[twilit wind]

I am in the same position i reseted it and i have it on video how i do it and it says out of stock and now later on it's says 13 mins ago like what X??DX??D are you troling or it's a scam i hope it's a 1st april joke and they will release it for everyone not for 2~3 pp (if staff see this please make it fair i have clicked every 1 sec for reset since 00 and now i get nothing real very good expiriance for the user of this app no ?)

[manic seal]

Prob u were late for it

[jade igloo]

I'm getting error always cant claim my collection reward..

Plz help..

[twilit wind]

TO THE SUPPORT is there away to take my 200 even 221 i don't mind but in the exchange of the pumpkin card,Cause i am not able to take the Card from 3 days now on and i have it on video how the buff does not work for me which i find very unfair and bad expiriance of useing the app. Please help I need this for the gift card. If you don't mind i don't see the problem of doing this like you get yours i get mine ( i give the same even above the value of what i need so even ig most of the chat in the buff collection are on the same possition as me.

[west quiver]

GG @twilit wind, you just advanced to level 1!

[dreamy wyvern]

No

[manic seal]

wait 24hrs otherwise send a ticket #open-a-ticket

[manic seal]

on the marketplace

[twilit wind]

I don't think anyone get's my point i don't get the ability even to redeem it (i reset the app on every 2 second for 2 hours before the hour of the restock and after the restock (sadly in the restock time i don't even get the opportunity cause it says out of stock when ,, it is restocked'' but it's not for me) like what Am i supposed to do ?

[manic seal]

means other people redeemed it before than you

and got out of stock

[twilit wind]

I mean there is not even a window for redeeming the moment it goes it's instant out of stock (by instant i mean instant)

[manic seal]

if u think its an issue with your account, send a ticket #open-a-ticket and they can check your account

[boreal thunder]

does anyone know when fortnite servers will be back online

[acoustic estuary]

Yesterday i purchased buff points for 1.99$ and payment done but i didn’t receive buff points yet am i got scammed

[manic seal]

nope

[manic seal]

send a ticket #open-a-ticket

[acoustic estuary]

I did but no use

[west quiver]

GG @acoustic estuary, you just advanced to level 2!

[acoustic estuary]

I did yesterday itself

[manic seal]

they can take 7 working days to answer

[acoustic estuary]

Will i get my money back?

[manic seal]

likely

[acoustic estuary]

I wanted this pumpkin card that’s why i bought last night so i can purchase today morning but this happened i don’t have money😭😭

See

Before this i bought buff box that purchase happened smoothly i even received an invoice from apple through mail but for this i didn’t receive invoice tho

Just now I received invoice

But still didn’t get buff points

[warm zodiac]

any clue when tickets will be up so i can get my premium role?

[slender mantle]

is it just me or is the buff pass down?

[willow wharf]

does anyone know if buff is allowed in nepal or nah like buying game items

[toxic grotto]

Literally just got a 15% buff point booster for 12 hours from the battle pass and when I go to my inventory, I can’t activate it

[marsh lantern]

Seems like it's working fine

[marsh lantern]

Yep, you can use it in Nepal

[marsh lantern]

Known issue and reported, sorry

[willow wharf]

can u help me i dont know why but i have no games on the marketplace and the only one out of stock is halloween card

[marsh lantern]

You can only see items redeemable in your region and global, so you won't see items from another regions. Some regions might have more items than others. Some items are out of stock even if you can't see them. Check the marketplace every now and then to see if there are new items, and also check raffles.

And pls #info-and-rules

[trail sluice]

cant able to claim the reward

#support-en

[peak wharf]

Hi,
I hope you’re all doing well!

I recently purchased a Steam gift card using my Buff points, but when I tried to redeem it, I received a message saying the card had already been used. I’m quite disappointed as I was looking forward to using it.

I opened a ticket and the Buff support team asked me to send them some information, which I did. However, it’s been about five days now and I haven’t received any response. Is there any chance I can get my Buff points back?

Also, should I wait for a response or use my Buff points again to buy another gift card?

Could someone please guide me on how to get a refund and have my points reinstated? Any help would be greatly appreciated.

Thank you so much for your assistance!

[marsh lantern]

Wait patiently for an answer on your ticket pls

They'll help you out there

[merry dagger]

Same
#support-en

[grizzled rampart]

hi i cant log into my buff account via discord. IM NOT USING A VPN

[marsh lantern]

What error do you see?

[grizzled rampart]

wait

im sending screen rn

I didnt change anything so it doesnt make sense

[marsh lantern]

#open-a-ticket

[lusty sphinx]

When is valorant gift carda comin in

[spark trellis]

Are playstation gift cards 1600 or 1800 normally?

[charred crane]

1800 which premium

[spark trellis]

1800 with premium u mean?

[charred crane]

ya

[spark trellis]

How much are they normally

[charred crane]

2000 ore 2200

[spark trellis]

😭

It used to be 1800

[west quiver]

GG @spark trellis, you just advanced to level 1!

[lusty sky]

hi

hi

[warped shell]

@marsh lantern the Halloween event end?

[charred crane]

Hi how I can buy buff pass on mobile?

[frank grail]

I want to buy Buff on mobile too, but the option is not there

[exotic horizon]

guys how do i remove buff because i dont use it anymore and it keeps comming up on my screen everytime i open it

[wheat herald]

dont open it it wont come

[noble acorn]

UNINSTALL BUFF

If you wish to uninstall both BUFF and Overwolf, please check the following link and find and uninstall Overwolf: https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-10-4b55f974-2cc6-2d2b-d092-5905080eaf98 (uninstalling Overwolf automatically removes BUFF)
If you only wish to uninstall BUFF while keeping Overwolf on your computer, you can do so by locating Overwolf in the bottom right of your taskbar and double clicking it. A side bar will open - hover over it, locate BUFF, right click it and press "Uninstall".

Summoned by Evil Princess (Staff)

[magic inlet]

Unfortunately, you can't purchase the BUFF pass on mobile - it must be done through PC. It's unlikely that the purchase through mobile will be implemented in this Season 9 due to technical reasons

[magic inlet]

Unfortunately, you can't purchase the BUFF pass on mobile - it must be done through PC. It's unlikely that the purchase through mobile will be implemented in this Season 9 due to technical reasons

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by Evil Princess (Staff)

[sturdy pewter]

Hello, my account was frozen, I assume for inactivity since I tried Buff when it was new and remembered about it today, trying to log in got me frozen account exception. If possible to ask to unfreeze my account please

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Evil Princess (Staff)

[sturdy pewter]

I read on reddit can take like 7days? I really hope not because that is a detterent ;x

[magic inlet]

not 7 days but 7 business days

[sturdy pewter]

wow

Thank you for the link though

[tawny parrot]

hello i can't claim my ex after a session somwone can help

[west quiver]

GG @tawny parrot, you just advanced to level 1!

[trail sluice]

can someone tell solution for my problem pls

[warm torrent]

in my case (I had same error) I was able to redeem it after +/-24h

[warm torrent]

like that day I completed it 1AM and redeemed it 6PM

[hardy elbow]

1100 in old days

[west quiver]

GG @hardy elbow, you just advanced to level 4!

[rich atlas]

asking again because I got no response yesterday, is there an ETA for ticket replies? its been 2 weeks.

[trail sluice]

i completed at 3PM when it will be available for me do you know tell me pls

[warm torrent]

I don't know for sure, for me it was 15h, for you it may be same might be diffrent

[magic inlet]

Be patient and wait for an answer

[magic inlet]

Halloween collection Riot $10 ?

[magic inlet]

Send a ticket #open-a-ticket

[trail sluice]

already did

[magic inlet]

Then wait for an answer

[trail sluice]

yeah sure thank you

[smoky pendant]

pectwo has been warned.

[solar cove]

hi everyone, i just downloaded the app and i cant find "riot points" in marketplace ... is it always like that ?

[magic inlet]

You can see items redeemable in your region and global. If you don't see the card it means they are out of stock. You can also participate in the raffles

[warped shell]

Halloween collection ended?????

[magic inlet]

Read pinned message in #buff_collection 📌

[forest kayak]

i think buff thinks im in 2 regions at the same time

[gleaming jasper]

I don't even get that, that's why I'm so disappointed with Buff that I don't know what I have to do to get it and exchange something since I'm accumulating but I don't use them, that's why I protest.

[bronze dirge]

Hello, I have never been able to see steam codes on the store for quite 2 months now

And after long time I see a code for USA and germany

[tawny parrot]

why when i close a game my buff say "buff didn't track any match during this session?

[forest kayak]

i like it but idk if i buy a gift card whould i get banned ?

[viral marlin]

how long u been using buff

[dreamy wyvern]

Maybe but also you can spend it if you do get the gift card

All cards are region-locked or else they’d be offered in all regions

Not a decision made by buff

[forest kayak]

i have a friend who goes to usa in summers he bring to me giftcards sometimes and it work im more than 9000 km away

[polar plume]

Can I use this steam wallet code in my region, Is that convert for my region?

In previous I received 5 euro gift card and its convert euro to dollar

Is that similar or I cant use this gift card?

[fallow galleon]

buff is not registering games after updating.

[solid niche]

@magic inlet I wrote a dm for you

[west quiver]

GG @solid niche, you just advanced to level 1!

[magic inlet]

1. #info-and-rules
2. You didn't follow the instructions as I told you yesterday

[magic inlet]

Which game and game mode

[magic inlet]

If you don't live in US then you can't

[magic inlet]

Already reported

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by Evil Princess (Staff)

[forest kayak]

i have same problem i reinstalled buff again and still the same problem tried what his bot said and still nothing it detect the the game when it starts but it dosen't give you a popup telling you you you got points after finishing the game

[magic inlet]

which game and game mode

[forest kayak]

valorant , unrated /comp

[magic inlet]

Valorant is offline #game-status

[forest kayak]

oh

why ?

[dreamy wyvern]

It doesn’t work because it’s offline

[magic inlet]

Read the bolded it's written there #game-status

[forest kayak]

"Keep in mind that we have no control over this. If a game is offline," the game is online and working 💀

[magic inlet]

No it's not working due to Overwolf issue

[forest kayak]

ok thanks

[dreamy wyvern]

Just read it the first time no need for yap

Is this why there’s so many reports of nonfunctional steam codes

[dreamy wyvern]

Because they’re not us region

[solid niche]

You said you need evidence

I can send screenshots there

[tall harness]

I had an Age of Coins offer and I can't find where it is now. (The IoS offer)

Where can I find offers that I started, but not completed?

[tawny parrot]

which game earns the most exp pls

[tall harness]

I think its based on time played but if they have varying EXP amounts I would not know.

I'm still trying to get the offerwall thing fixed

[noble acorn]

MOBILE QUESTS

Follow those steps and check if you can ask for support there

Summoned by Ali 🌻 (Staff)

[warped shell]

Hi, so i just invited my freind to buff from invite friends tab it says they have to earn 5 buffs from gaming after i will get 200 buffs and my friend will get 100. however he has already earned more than that and not me or him has earned a single buff

[shy phoenix]

Did you earn buff or not?

[gritty condor]

hi, my buff isnt tracking my games i made sure that the overlay is turned on for all the games i want to but no matter what i do it doesnt track any progress

[warped shell]

No

I didn't got a single buff through ref link

@gritty condor if its valorant then its offline

[lusty sphinx]

Yoo buff is riot card available in eu i dont wanna waste my time

[gritty condor]

thx when will it be back tho?

[undone haven]

I did the tiktok quest thing and i never got my buffs even tho i did everything right

[west quiver]

GG @undone haven, you just advanced to level 1!

[versed stone]

these appeared in the shop soo

is it a bug

?

I am not from the US nor germany

and the shop should look empty :D

[clever mica]

same for me, im polish and they appeared for me

[manic seal]

wait 24hrs otherwise send a ticket #open-a-ticket

[manic seal]

which game

[manic seal]

contact offerwall

[manic seal]

yes likely

[white nacelle]

if steam card has usa flag does that mean it only work there ? cuz im using $ on my steam account so i dunno.

[merry night]

I cant seem to activate any of my rewards. It sqays thay are already activated

[twin stratus]

i problem I have was marked as solved but it is not solved do I resend a support ticket or do I just wait?

[undone haven]

How?

[pliant barn]

buff isnt tracking my val again

[west quiver]

GG @pliant barn, you just advanced to level 4!

[zenith notch]

it's offline check the game status tab

[peak needle]

why can't i activate any of my rewards//

[vast stream]

How to earn welcome collection?

[chilly kindle]

Hello, my account has been banned, what options do I have?

[vast stream]

for what?

[chilly kindle]

''multiple accounts''

[serene copper]

hello if i buy 10 dolar steam on buff can i use it on Turkey ?

[west quiver]

GG @serene copper, you just advanced to level 1!

[solar pendant]

why am i not getting points for playing valorant anymore? it also doesnt count towards the challanges

[dire nexus]

im not getting any buffs from playing fortnite anymore seems i wasted money on premium if it isnt going to work

[manic seal]

yes most likely

can work on another countries but dpeends on the card

which we dont have the info

[manic seal]

wym

[noble acorn]

TICKET

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests and check the status of your ticket.

There, you can see if it's open or solved

Open - If your ticket is open then please still wait for a reply if you don't get answer within 10 business days (which is 14 days) then send a new reply with the same ticket

Solved - If your ticket is solved, it means you may or may not get a response from buff support. Buff support will no longer respond to your ticket until you submit a new answer. After you send a new answer, your ticket will return to Open. If your issue has still not been solved within 10 days and the status has been solved, send a new answer until your ticket is closed

Please do not send another ticket

Summoned by Kyuu[t]♡mico (Staff)

[manic seal]

send another message

[manic seal]

depends if its on mobile or pc

but should show a button

[manic seal]

wym

[manic seal]

on marketplace when its on stock

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Kyuu[t]♡mico (Staff)

[manic seal]

full fill that form

[manic seal]

if its for turkey yes

[manic seal]

#game-status val is down

[manic seal]

#game-status fortnite is down

[solar pendant]

how long will it take to go back up?

[manic seal]

can take some hours or some days

[merry night]

like i got into my rewards section to activate a market save or a boost. but the button to activate it is greyed out and says “Already activated”. when i have never activated anything. so now i can’t redeem my battle pass rewards.

[manic seal]

oh

its a bug, devs are working on it

[merry night]

oh ight thanks

[scenic raven]

im seeing stuff from other places in my shop is that a bug?

nvm i saw other ppl asking it is

[pale apex]

Did they remove Val gift cards from the shop?

[jade igloo]

I'm getting error always cant claim my collection reward..plz help

[hardy elbow]

there is a problem about the collection card event, pumpkin card didn't show last night. also normal card aren't showing!

[dreamy wyvern]

they put the pumpkin card in shop manually i think

[wispy scroll]

I dont want to be rude but the riot gift card is never in stock

[dreamy wyvern]

what region are you

[wispy scroll]

aus

[dreamy wyvern]

if you see gamestop or razer gold

you can redeem riot codes through it

[wispy scroll]

with buff points?

[dreamy wyvern]

you buy gamestop code

or razer gold code

and through razer gold or gamestop

you can buy riot codes

[wispy scroll]

but theres no razer gold or gamestop on buff store

[west quiver]

GG @wispy scroll, you just advanced to level 2!

[dreamy wyvern]

itll restock eventually but thats what i do since those come into stock more often than actual riot codes

[wispy scroll]

are u in australia?

[dreamy wyvern]

NA

[charred crane]

Anyone now when this by green

[wispy scroll]

thats probably why because in australia gamestop doesnt exist

[dreamy wyvern]

LOL

my bad

[dreamy wyvern]

overwolf issue

[wispy scroll]

bruh i wished i lived in america

do you know the time the riot games restocks

[dreamy wyvern]

does it show last time restocked?

when you can see that you can find a pattern that it restocks at a certain time but idk about aus

[wispy scroll]

nah i havent even seen riot gift card in ages

its disappeared

[dreamy wyvern]

same in NA it just means out of stock

[wispy scroll]

this is whats in my shop

thats it

[frank grail]

Has it been confirmed by Dev that Purchasing BUFF pass on mobile app is not coming this season?

[wispy scroll]

theres like 1 thing on mobile

[trail sluice]

i still cant able to claim the reward i already open a ticket i need help about this #support-en

[rustic gale]

All the steam gift cards are out of stock

[dreamy wyvern]

wait

[rustic gale]

They’re just donations to wildlife 🤦🏾‍♂️

[trail sluice]

how long it took?

[west quiver]

GG @trail sluice, you just advanced to level 1!

[trail sluice]

they simply said to wait few days

didnt mention how many days

the collections is going to end soon aswell

only 1 - 2 days left

[dreamy wyvern]

that was 6 hours ago you moron

just wait

[wheat herald]

i heard many of them getting this problem

will it'll be ok for them?

[dreamy wyvern]

yea and theyve all been told to wait

[wheat herald]

yes

[wheat herald]

anyone got reward after this error?

[hardy elbow]

my market place is soo small. i think it depends on region or level

[grizzled rampart]

hi im not earning any buff coins anymore altought tracking is enabled

[west quiver]

GG @grizzled rampart, you just advanced to level 1!

[grizzled rampart]

this is very annoying payed a year subscribtion and I wasnt able to level the buff pass since its release

[dreamy wyvern]

yea just wait dumbas

its not hard

they say wait a few business days

stop spamming this channel its clear you need to wait

[paper dawn]

y'all know why i cannot redeem premium for 24h?

[dreamy wyvern]

there's a bug currently

all activatable items can't be activated

it's been reported

and is being addressed

[split folio]

why do you freeze accounts

[dreamy wyvern]

"FROZEN ACCOUNT
If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7"

[dreamy wyvern]

i believe reason for freeze is always inactivity

[white nacelle]

Valorant is currently offline check #game-status

[zenith notch]

Yea its been for like 2 days ir something now

[coral dew]

hello, iam unable to claim steam gift cards for many days, i've been trying but it seems these cards get out of stock quickly

can you help me Buff support ? i just need one card 😦

[hardy elbow]

there is no haloween event (giftoin) in market.. should i open ticket or what?

[dreamy wyvern]

no

[hardy elbow]

why not?

[serene copper]

10 dolar steam us only but turkey use dollar on steam too so can i use it on turkey or not ?

[dreamy wyvern]

you can buy it but you cant use it

[lapis pelican]

whats wrong with buff man!! look at the store

the steam card just showed up yesterday in my store so today i waited and they just got restocked a few seconds ago

and while redeaming it said item invaid and now they are gone 😦 😦

[warped shell]

Has Halloween collection event ended

[lapis pelican]

at least i cant see it in my store

[warped shell]

I can't see it in my store to

[lapis pelican]

prolly ended

[warped shell]

But it says 7 November

Today is 6th

[lapis pelican]

wait it says "in progress" at the website

[west quiver]

GG @lapis pelican, you just advanced to level 1!

[lapis pelican]

IDFK

so they added steam cards after 2 n a half month for just 1 day huh?

now what to do with those 2200 freaking buff points?

[inner plover]

man i dont see giftcard

of any type

i was seeing uc before but none now

[lapis pelican]

same bruh

[lapis pelican]

at least there were ff diamonds too at that time but now theres just NOTHING LIKE LITERALLY NOTHING

[inner plover]

yes i only see the charity and world of tanks

[manic seal]

Nope. Just was a bug; the usa steam showed for everyone

[lapis pelican]

i saw them yesterday and IN STOCK and were out of stock today the whole day

got restocked in front of my eyes

[manic seal]

Yes indeed

Was a bug

Its usa only

But did display for everyone

[hardy elbow]

wait that's why i can't see europe giftcards?

actually i live in algeria, but my all accounts over all games are europe

soo? i should use vpn to buy these cards?

[coral meadow]

how can I send to buff support via email?

[west quiver]

GG @coral meadow, you just advanced to level 2!

[manic seal]

Cards depends on region and device

[manic seal]

Nope. Wont work and vpn is banneable by buff

[manic seal]

What do u need help with

I see. #open-a-ticket here to open a ticket

[trail sluice]

It has been 1 and half days but still can't able to claim the reward I need help #support-en

[manic seal]

Send a ticket #open-a-ticket

[trail sluice]

Already sent but they said to wait for few days

[manic seal]

Wait few days then

If that ticket people said

[trail sluice]

But the event is ending soon that's my only worry

[trail sluice]

Yes

You can see in this

[manic seal]

Yes

[rustic gale]

Someone tell me when the gift card stocks will come back

[smoky pendant]

k4aken was softbanned.

[magic inlet]

You can see items redeemable in your region and global. If you don't see the card it means they are out of stock. You can also participate in the raffles

[shy phoenix]

I wish they had more than 1 person at english support, then it wouldn't take 2 weeks to reply and 6 times 2 weeks to solve an issue

[trail sluice]

Guys I got that code thank you

[rustic gale]

what does softban mean

[inner plover]

yes but it worked for my region still

[west quiver]

GG @inner plover, you just advanced to level 3!

[undone haven]

I did the task on mobile

I contacted support on pc

[hardy elbow]

what're other languages they accepts?
we have google translator

[shy phoenix]

I don't know, I just assumed

then its literally one person for entire support?

[green oracle]

anyone know if and when the logitech cards are coming back?

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by Evil Princess (Staff)

[tawny parrot]

hello somewone can help me with the pass i can give a gift

[magic inlet]

??

[tawny parrot]

i give my password somwone connect in my account and earn ex

sorry for my english

[magic inlet]

Can you describe exactly your question

[tawny parrot]

two sec

i can't earn exp

[magic inlet]

Which game

[tawny parrot]

rocket league and fortnite

[magic inlet]

Fortnite is offline #game-status

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by Evil Princess (Staff)

[tawny parrot]

i do this but it dosen't work

[magic inlet]

Did you follow all those steps

[tawny parrot]

yes

[magic inlet]

Send ss of your Overlay&Hotkeys

[tawny parrot]

what is ss

[magic inlet]

ss = screenshot

[tawny parrot]

ok thanks

ok i play a game now and i send you the screenshot ok?

[magic inlet]

Send ss of your Overlay&Hotkeys ...

[tawny parrot]

yes sorry

just five minutes i do a game

[tawny parrot]

???

[west quiver]

GG @tawny parrot, you just advanced to level 2!

[magic inlet]

Can you send ss of your Overlay&Hotkeys

[tawny parrot]

sorry but i don't understand what you want

i send you a ss no ?

[magic inlet]

https://media.discordapp.net/attachments/885181189852397668/905578949860544532/overlay-hidden-overwolf-icon.gif?ex=672c915e&is=672b3fde&hm=3b314c0a40e866692f5945753f6bebe3e62e972f2a3305af8132d0a70e18d758&=

[tawny parrot]

ok sorry

here

[noble acorn]

REINSTALL OVERWOLF

Follow this steps on their official website:
https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

Summoned by Evil Princess (Staff)

[tawny parrot]

thamk you

[paper cairn]

Just asking—it's been a while. Will the account get unfrozen soon?

[magic inlet]

Did you fill the form Unfreeze account ?

[paper cairn]

yea a month ago 🙂

[magic inlet]

Have you tried sign-in ?

[paper cairn]

yup still frozen

[magic inlet]

Send ss with error message

[west quiver]

GG @paper cairn, you just advanced to level 1!

[warped shell]

Is valorant online

[west quiver]

GG @warped shell, you just advanced to level 2!

[flat depot]

how do you withdrawl in the game bot

[magic inlet]

Fill the form again

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Evil Princess (Staff)

[magic inlet]

No Valorant is still offline #game-status

[magic inlet]

command $withdraw

<amount>

[flat depot]

thanks 🙂

[paper cairn]

okay then its my 3rd time filling this form

[flat depot]

is there a different thing i can bet on other than BJ?

[magic inlet]

Read pinned message in #game-bot-beta 📌

[flat depot]

thanks

[viral marlin]

umm i thought fortnite was working its online

[radiant meadow]

Why won't Black ops 6 track when I have the overlay on

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by Evil Princess (Staff)

[magic inlet]

If you're talking Steam US only is already fixed for that region

Do you live in the US ?

[wind granite]

My region is US and there is no cards in there

[magic inlet]

Send ss of your marketplace

[west quiver]

GG @wind granite, you just advanced to level 1!

[magic inlet]

If you don't live in US, you can't have cards US region

[magic inlet]

Scroll down

[tawny parrot]

what is post boost?

[viral marlin]

buff isnt tracking fortnite :/

[lunar pendant]

is something wrong with the xp

[magic inlet]

It's written you have playing unsupported game mode

[magic inlet]

no

[wind granite]

ha this is the secone one

[lunar pendant]

i just played overwatch and only got buffs

[viral marlin]

i was playing in zero build its still not tracking my game

[wind granite]

@magic inlet

[magic inlet]

How do you explain the time, because this time is not in the US atm

[magic inlet]

Restart Overwolf

[magic inlet]

Try playing other game mode

[magic inlet]

#info-and-rules

[wind granite]

my date and time is not true i dont have time to fic it

fix*

[magic inlet]

Do you really live in US region

[flat depot]

wait! overwatch is back up?

[wind granite]

Yes what will I gain if I lie

[magic inlet]

OW2 is online 🙂

[magic inlet]

Send a ticket #open-a-ticket

[wind granite]

Thank you for your service

[viral marlin]

i tried playing battle royal still nothing

[magic inlet]

Probably bug maybe still with Overwolf

[red crescent]

I am having a problem

Theres no gift card of any games

In stores

Why?

[magic inlet]

You can see items redeemable in your region and global. If you don't see the card it means they are out of stock. You can also participate in the raffles

[red crescent]

I wanna buy a riot 5 dollar card

But its not showing any cards

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Evil Princess (Staff)

[red crescent]

I live in a country name bangladesh nearby india

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by Evil Princess (Staff)

[noble acorn]

RIOT ACCESS CODES IN BR AND AP

Starting June 2021 Riot decided to stop accepting global Riot Access (RA) cards on AP and BR servers.
That means if you play on any of the Asia Pacific and Brazilian servers, you won't be able to redeem RP cards on League of Legends and VALORANT.
Keep in mind that it was Riot's decision and there's nothing we can do about it at the moment.
Also, RA cards don't work on Garena servers too.
If you bought an RA card and you play on AP/BR (VALORANT) or Garena (League of Legends) servers, please be careful next time and read the item description as all the cards are non-refundable!

Summoned by Evil Princess (Staff)

[red crescent]

Well.. Then cannot buy ig

[magic inlet]

Read again bot message #support-en message

[last linden]

For some reason BUFF stopped tracking my Valorant matches since yesterday.Anyone knows why?

[magic inlet]

Valorant is offline #game-status

[last linden]

Oh why and how is that?

I thought we could just play and earn because I am trying to complete the weekly challenges right now.

[magic inlet]

Read the bolded it's written there #game-status and it's Overwolf issue not BUFF

[last linden]

Oh...

So it is pointless to play a supported game if it is current status is offline.

Ok I get it,thanks for your help.

[lunar pendant]

there is an xp issue going on i see

[spiral loom]

I redeem $10 riot giftcard from halloween collection and its been 2 days since, I havent gotten an email.

[hardy elbow]

why haloween event cards aren't availabe in market place?
did the event ends?

[tawny parrot]

somewone have a 50 dollar gift card amazone

[west quiver]

GG @warm zodiac, you just advanced to level 4!

[magic inlet]

Reported

[magic inlet]

Did you send a ticket ?

[magic inlet]

It's written in pinned message when Halloween collection ends 📌

[magic inlet]

If you don't have any question go to #off-topic-english

[fossil prairie]

Hello

Guys when wil the gift cards be availbe again

the marketplace seems empty these past months

[magic inlet]

You can see items redeemable in your region and global. If you don't see the card it means they are out of stock. You can also participate in the raffles

[fossil prairie]

nothing to buy

but its been like that for past couple of months why is that ?

are they ever coming back?

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Evil Princess (Staff)

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by Evil Princess (Staff)

[fossil prairie]

But they dont even say out of stuck

they just dont exist in the market place anymore

[magic inlet]

Read again bot message #support-en message

[fossil prairie]

Aha

Got it

So i just have to wait

i guess its ok

more buff points to collect 😄

i was just afraid maybe they are gone forever

Thanks for clarifying

[west quiver]

GG @fossil prairie, you just advanced to level 1!

[spiral loom]

no

[magic inlet]

Send a ticket #open-a-ticket

[spiral loom]

done.

[hardy elbow]

but there is no card related to that event in marketplace, also /daily command gives us only cards from welcome collection now!

[brittle ice]

I dont get XP from games, help please

• i cant activate this
  Every time i click activate it's not working

[fiery geyser]

I dont get any xp from games either

i only get buff credits from games but no xp towars my pass

[west quiver]

GG @fiery geyser, you just advanced to level 2!

[grand cape]

same for me since like 4 hours at least

all boosters cant get activated too since start of season