support-en

[noble acorn]

SUPPORTED GAMES

You can find the information about all supported games and gamemodes in the BUFF app itself. Please click on the joystick icon in the top right corner and a new tab will open which will list all supported games. Hovering over a specific game will show you supported gamemodes too

Summoned by Lukskubik (Staff)

[jovial moon]

why i dont see steam in market anymore ?

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Ali 🌻 (Staff)

[jovial moon]

@marsh lantern i know about this but im not meaning in this situation, what i mean is that im not seeing it in market even if its restocked

[marsh lantern]

If you don't see it, it's probably not being restocked. No need to ping, pls #info-and-rules

[jovial moon]

did they made it hidden in algeria ?

[marsh lantern]

You can only see items redeemable in your region and global, so you won't see items from another regions. Some regions might have more items than others. Some items are out of stock even if you can't see them. Check the marketplace every now and then to see if there are new items, and also check raffles

[jovial moon]

how do i know if an item is available for my country

[marsh lantern]

If you see it, then it's available

[jovial moon]

and if i dont see it how do i know if its out of stock or not available for my country

[marsh lantern]

If you don't see it, it's most likely out of stock and you'll see it again when/if comes back to stock. You won't see things unavailable for your region anyways

[jovial moon]

ok

thanks

[tidal wigeon]

woooow i wait it too long to that

[magic inlet]

#when_is_next_restock #870329411986149536

[wild hull]

Anyone having trouble with Hearthstone Weekly challenges can seem to only get them to work part time

My level 2 Ranked wins will not record

Please help

[cosmic star]

i have a problem with the visa prepaid card 10$ because everytime i want to very my face it doesnt work. can u help me pls?

it is the same as in the espanol support channel

[versed stone]

I want to see someone from the US saying that his shop is bad

[marsh lantern]

Probably bug

[cosmic star]

ok but i wanted to buy it. thats the only items within a year which i actually can buy

[west quiver]

GG @cosmic star, you just advanced to level 10!

[marsh lantern]

I'm sorry. But it's probably bug

[cosmic star]

ok ok

toug times i guess

[tulip edge]

does anyone know why my r6 wont track?

[marsh lantern]

R6 is down on buff

[tulip edge]

okay mine hasnt been tacking for like a week so i wasnt sure thank you!

[grim kernel]

Why is there no steam dollar code?

?

@marsh lantern

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by TolgaFlashTR (Staff)

[grim kernel]

Will Steam dollar codes come to the market anymore?

[smoky pendant]

zortmask has been warned.

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by Ali 🌻 (Staff)

[vivid ember]

I tried purchasing an item on BUFF marketplace on mobile but got stuck on face verification. Is this a bug? No matter how many times I clicked on verify, it would load for a second and return to verify screen.

[marsh lantern]

It's bug

[vivid ember]

Damn! Finally found something to purchase and it got bugged. No wonder it has a rating of 2.8 on play store. Will it be fixed soon? or no eta as always.

The mobile marketplace and the PC marketplace have different items; more like the PC marketplace lacks in items. Why aren't they conjoined?

[marsh lantern]

Some items are mobile exclusive

[stuck nest]

Quick question
Are the weekly challenges on desktop version of buff free(non premium) cuz I can't other challenges

[marsh lantern]

Yep

Weeklies on pc are free

[vivid ember]

I see. I hope they fix unless that very item disappears.

[west quiver]

GG @vivid ember, you just advanced to level 9!

[vivid ember]

Also, I connected a single account to two different mobiles. Would that be a problem?

[vivid ember]

Doesn't buff need the camera for face verification? I don't see any permissions for camera. It doesn't even request for it and neither is it in its "all permissions".

[clear tide]

when will the vbuxs be back

[clear tide]

is cod working

[smoky pendant]

rafthecat has been warned.

[clear tide]

so just got warned for pinging "staff" and not only is that person not staff, i didnt even ping them

[west quiver]

GG @clear tide, you just advanced to level 1!

[clear tide]

💀

[marsh lantern]

Using another person's response to ping is still pinging. And top-members are staff...

#info-and-rules read the rules, please

[clear tide]

i aint reading all that

[oblique night]

yo, buff wont track r6

how do i fix ts

[magic inlet]

You can see items redeemable in your region and global. If you don't see the card it means they are out of stock

[magic inlet]

R6 is down on BUFF

[oblique night]

yk when itll be back

[magic inlet]

No info

[oblique night]

thanks

[smoky pendant]

garen01532 has been warned.

[clever mica]

So, I've seen that someone can buy more things in marketplace than I do. How can I buy more stuff? I don't have anything for games, just 5$ vp and that's all I have

[marsh lantern]

You can only see items redeemable in your region and global, so you won't see items from another regions. Some regions might have more items than others. Some items are out of stock even if you can't see them. Check the marketplace every now and then to see if there are new items, and also check raffles.

[clever mica]

I want to buy v-bucks but I only have vp

Is there any chance of you (buff staff) adding something more to Polish stock?

What does it mean?

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Ali 🌻 (Staff)

[marsh lantern]

We don't work for Buff, so we can't do anything

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by Ali 🌻 (Staff)

[clever mica]

But maybe u can somehow tell someone from buff staff to add more things to Polish stock

[marsh lantern]

We can't, sorry

[clever mica]

That's okay

[zenith pumice]

r6 has been down on buff since i installed it (4 weeks) hasnt worked once. Im going to uninstall

[smoky pendant]

thatnuttynacho. has been warned.

[zenith pumice]

did you get warned for replying to her too?

[marsh lantern]

Using another person's response to ping is still pinging, and that's not cool tbh

#info-and-rules

[zenith pumice]

so you get warned if you reply to a comment?

[marsh lantern]

I don't mind if someone uses the reply tool while asking/answering, so we don't lose the conversation. But, again, using another person's response to ping is not cool

That's the difference

Anyway, go to #off-topic-english if you don't have questions, pls

[clear gorge]

What is this and how do you complete it?

[zenith pumice]

I mean when I mentioned you in my reply there it was related to the conversation you were having with him? Didnt know it pinged sorry i guess

[marsh lantern]

It's bug

[zenith pumice]

R6 hasnt worked for the app since it got installed on my PC so no point in having the app I've brought it up before that R6 doesnt work on the app a couple weeks ago and it never has

[clear gorge]

So how is it meant to work?

[marsh lantern]

We don't have info about it. Probably using your face to verify the purchase and then getting it, but it's been bug

[viscid acorn]

just to make sure, the withdraw $2 on freecash for 1000 buffs works for ANY withdrawl on the site right? also can i claim the buffs instantly when i do it or do i need to wait a little while

[west quiver]

GG @viscid acorn, you just advanced to level 4!

[zenith pumice]

is there any way to bring attention to R6 not working for the past 4 weeks?

[kindred fog]

fortnite missions work ?

[thin berry]

I accept it and receive the same, help.

[marsh lantern]

#open-a-ticket

[marsh lantern]

Yes

[marsh lantern]

It’s bug

[sonic meteor]

y is there no vbuck option anywhere, it doesnt even say there out of stock

[west quiver]

GG @sonic meteor, you just advanced to level 1!

[marsh lantern]

You can only see items redeemable in your region and global, so you won't see items from another regions. Some regions might have more items than others. Some items are out of stock even if you can't see them. Check the marketplace every now and then to see if there are new items, and also check raffles.

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Ali 🌻 (Staff)

[true nebula]

It just loads and doesn’t verify and stays as it is

[marsh lantern]

It’s bug

[brittle ice]

How is it work? And what can i buy by it

[marsh lantern]

We don’t have much info about it. There are some pages that let you redeem visa codes as their currency, but idk if that’s the case

Click on view details tho

[true nebula]

I believe he asked how can he buy it from buff

[brittle ice]

nothing appear

[true nebula]

As it has a bug

[marsh lantern]

It should, it appears to me

[brittle ice]

ah i should scroll down

it gives a prepaid visa card, but idk what should i do with it :D

[honest epoch]

So all out of stock before the shop actualise on pc wtf ?

[magic inlet]

Most of the popular cards are being restocked on a daily basis - there's just a very big demand and those cards go out of stock shortly after restocking, that's why it's hard to catch them in stock

[honest epoch]

i know but how can it be out before the shop open on pc ? Or maybe french version is just too slow

[magic inlet]

You must to restored the marketplace yourself

[zinc sail]

can someone help whenever i try to log in it says frozen account not allowed exception

[civic epoch]

what after this

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Kyuu[t]♡mico (Staff)

[manic seal]

you wait

[untold oriole]

any news on the return of the points wheel?

[manic seal]

nope

its on mobile tho

[untold oriole]

my mobile app refuses to log in lol

[placid quiver]

has anyone successfully got stuff on buff

[woven iris]

ye alot of times. Just have to get lucky to catch the cars cuz they go outta stock

[neon sentinel]

how often does the marketplace refresh?

[placid quiver]

whats the process? after u enter the verification code?

[west quiver]

GG @placid quiver, you just advanced to level 1!

[maiden pawn]

Why doesnt my buff track my r6?

[manic seal]

any error

[manic seal]

yes #1005847190385729706

[manic seal]

#when_is_next_restock #870329411986149536

[manic seal]

r6 is down in buff

[sly pollen]

Does anyone know how i can change my E-mail i wanted to buy the steam card but the E-mail is not available for me?

[manic seal]

You cant change email on buff

[sly pollen]

really where can I do that?

[magic inlet]

If it is necessary to change your email send a ticket #open-a-ticket

[smoky pendant]

remedymyst has been warned.

[knotty fog]

Does anyone know how to unfreeze Buff account?..

Pls help me to unfreeze my Buff account

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Ali 🌻 (Staff)

[knotty fog]

Thanx

[vivid ember]

The 10$ Visa Card after face verification gives "Something Went Wrong". Is it a bug again or not allowed in my region.

[marsh lantern]

We have no info about it, might be bug

[fiery ledge]

A friend of mine completed a quest on his mobile device but didn't get the rewards

[noble acorn]

MOBILE QUESTS

Follow those steps and check if you can ask for support there

Summoned by Ali 🌻 (Staff)

[vivid ember]

"We" as in this discord server's staff or "We" as in developers as well.

either way, i've already sent a ticket

[marsh lantern]

Then wait for an answer now

[vivid ember]

BTW, Can i use a VPN? What are the consequences?

[marsh lantern]

No, you'll get ban

[vivid ember]

ok

[signal wigeon]

Hey, does Roblox have a Weekly Challenge?

[marsh lantern]

Nop, Roblox only gives XP

[noble acorn]

SUPPORTED GAMES

You can find the information about all supported games and gamemodes in the BUFF app itself. Please click on the joystick icon in the top right corner and a new tab will open which will list all supported games. Hovering over a specific game will show you supported gamemodes too

Summoned by Ali 🌻 (Staff)

[signal wigeon]

Awww, okay then...

[thin berry]

It doesn't let me register or put my name or anything, it just sends me to take selfies, and then it tells me to finish, it sends me back to the app and I don't redeem anything. #open-a-ticket

[marsh lantern]

Answered in #support-es

[vivid ember]

what's the answer to that?

[marsh lantern]

#info-and-rules

[vivid ember]

? I can't read espanol

[pastel mason]

Is it possible to buy riot points with my points? It has almost been a year and I haven't had a chance to brought something with my points that I really like (riot points). I have like almost 11k points I can't buy a single thing other than philantrophy stuffs

[marsh lantern]

Yes, it is. Check #1005847190385729706 #870329411986149536 #when_is_next_restock

[vivid ember]

The visa card just disappeared. So did it get fixed and ran out of stock or did it just get removed?

[magic inlet]

The card is Disabled

[vivid ember]

Will it come back?

[magic inlet]

no info

[vivid ember]

I see

[novel ruin]

How long does it take for support to answer a ticket ?

[marsh lantern]

5-7 business days

[novel ruin]

They frooze my acc

And cant verify with kyc beacuse my id is expired

Wft do i do

[marsh lantern]

What error does it show?

[novel ruin]

The account is frozen contact support

[marsh lantern]

Did you fill the form?

[novel ruin]

No

[marsh lantern]

Send ss of the error

[novel ruin]

Sent them a ticket tho

Of the problem

[marsh lantern]

Send ss if you can, pls

[novel ruin]

Ait

[magic inlet]

This is not our app BUFF.GAME

[novel ruin]

Ogh

Damm

[mossy hazel]

I haven't used my account for several years and my account has been frozen. How do I unfreeze my account?

And btw do i have to prove im 18+ when i want to withdraw anything?

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Ali 🌻 (Staff)

[marsh lantern]

Nop

[mossy hazel]

thx

[mossy hazel]

how long do i have to wait for response

[hybrid swallow]

hii eh

i have a problem with my app in the buff pay challenge

[magic inlet]

When you fill in the form you don't get any answer

[magic inlet]

Describe your question/issue

[hybrid swallow]

tracking i think..

[magic inlet]

Which game and game mode

[hybrid swallow]

its not about this its just that the buff app says i got points in the buff pay thing and its just not showing up after some time in the leader board

[magic inlet]

Restart Overwolf and check again

[hybrid swallow]

and it does update/change for others but for me it dosent

[magic inlet]

#support-en message

[hybrid swallow]

i did

a couple of times

[mossy hazel]

why so long

[hybrid swallow]

so its kinda bothering me

[magic inlet]

it's possible that it may update the leaderboard every hour, but I have no idea

[magic inlet]

You're not the only one with a frozen account

[hybrid swallow]

the thing is i remember it mostly updating every 5 minuets

[west quiver]

GG @hybrid swallow, you just advanced to level 1!

[mossy hazel]

ik, but uup to 7 days?

too long for me :((

[magic inlet]

7 business days

[mossy hazel]

like its any better

[west quiver]

GG @mossy hazel, you just advanced to level 1!

[mossy hazel]

1 lvl nice

[magic inlet]

We don't handle administrative stuff here. I'm sorry, but we can't help you with that, you have to be patient

[hybrid swallow]

maybe i just dont see it'

[mossy hazel]

ik, im just complaining

[clever mica]

No

U did because u responded to her message with ping

So u used our conversation to ping her

Next time, don't ping

Just wait for support

[latent frigate]

Hello, when I log in to my account it says more than one account has been detected, please help.

[magic inlet]

Send ss with error message

[hybrid swallow]

@magic inlet its still the same but it did update for some other people

[smoky pendant]

margdh12 has been warned.

[magic inlet]

Send a ticket #open-a-ticket explain your issue

[magic inlet]

Send a ticket #open-a-ticket

[marsh lantern]

They're probably random

Challenges are meant to be difficult so not everyone can reach them. They're like that so you play more

A challenge is difficult per se, but not impossible

Not quite, I got the 20 wins today

You just have to play

I didn't count them

[uneven star]

Triple Welcome Bonus 90 Buff Points Instead of 30 when you sign up not showing in the account after signing up. How can I redeem this?

[marsh lantern]

I won't count, but thanks for the proposition. Anyways, you can't see Buff as a "job" or anything like that. Just play, have fun, grind, and that's it

If you don't enjoy gaming, maybe it's okay to take a break

[marsh lantern]

#open-a-ticket

[oak flame]

Does not work ,,Sign Up Discord or Google" on the Buff app.

[magic inlet]

Sign up with email put email and password

[oak flame]

It wouldn't even let me in.

[noble acorn]

BUFF DOESNT LOAD

If buff doesnt load you can try this:

• Restart overwolf: can be done clicking on exit on overwolf icon on your system tray
• Check your dns settings: Go to your network driver, and check ipv4 settings. Try inserting google's dns (8.8.8.8 8.8.4.4). (if your internet stop working, undo the stuff you did)
• Try with mobile data: Enable hotspot on your device and connect to your pc in that network and check if it works.

If none of these solutions worked, contact your ISP. They could be blocking buff ip.

Summoned by Lukskubik (Staff)

[oak flame]

The show's nothing.

[magic inlet]

Follow all steps #support-en message

[oak flame]

I tried restart overwolf or check your dns settings.

Nothing.

[west quiver]

GG @oak flame, you just advanced to level 1!

[magic inlet]

Read again

[oak flame]

I trying on mobile.

It works on mobile!

Thanks, @magic inlet

[scenic flower]

may i know why is this

i used the card i got from buff to buy buff points

[marsh lantern]

#open-a-ticket

[scenic flower]

done , ty

[winged sparrow]

How come buff doesnt work on minecraft hypixel? I've played over 10 games in duels and a couple in bedwars and it's not tracking anything

[brittle ice]

Why i got this problem too?

[noble acorn]

MINECRAFT

You can earn points on minecraft only if you:

• Play on the official Minecraft Launcher
• On the version 1.18.2 or 1.19 only.
• No optifine nor mods installed
• Hypixel.net server.
• Hypixel language must be in English.

Supported modes:

• Skywars
• Bedwars
• Duels
• Blitz SG

Notes:

• To earn from Duels, the match must be more than 1 minute long, or you will get a fraud error message.

• To earn coins for playing Bedwars, Skywars and Blitz SG in Minecraft, you need to wait until the match ends even though you die.

Summoned by Ali 🌻 (Staff)

[marsh lantern]

#open-a-ticket

[hollow field]

i got this gift card using points but having trouble redeeming it as instructions are not clear help me

[brittle ice]

Is that because i buy points from google play?

[winged sparrow]

which kinds of duels work? All of them or ??

[marsh lantern]

No info, they'll tell you more on the ticket

[marsh lantern]

Ig all if they don't say

[winged sparrow]

it's weird cause im not getting any points or anything by playing duels

[marsh lantern]

Follow every instruction on the bot

[winged sparrow]

that's all it says

[winged sparrow]

there are no instructions in the popup either

[noble acorn]

MINECRAFT

You can earn points on minecraft only if you:

• Play on the official Minecraft Launcher
• On the version 1.18.2 or 1.19 only.
• No optifine nor mods installed
• Hypixel.net server.
• Hypixel language must be in English.

Supported modes:

• Skywars
• Bedwars
• Duels
• Blitz SG

Notes:

• To earn from Duels, the match must be more than 1 minute long, or you will get a fraud error message.

• To earn coins for playing Bedwars, Skywars and Blitz SG in Minecraft, you need to wait until the match ends even though you die.

Summoned by Lukskubik (Staff)

[winged sparrow]

i played 4 games 1.8.2, no optifine, no mods, in vanilla minecraft, on hypixel, in english, played over 10 unique duels matches and waited a whole minute in every game and I still haven't gotten any rewards or coins

[marsh lantern]

Read the bot again...

Wrong version

1.8.2 is not supported

[winged sparrow]

what that's what it says

1.8.2

OMg im so blind

Thank you

[west quiver]

GG @winged sparrow, you just advanced to level 1!

[west quiver]

GG @tall saddle, you just advanced to level 1!

[tiny kite]

hi

i cant sign in with my password, although when i send a request to reset my pasword, i never get the email

[tiny kite]

on the website

[west quiver]

GG @balmy fern, you just advanced to level 1!

[eager gulch]

What’s this?

Is this a bug

And btw it’s not a code

[marsh lantern]

How is it not a code?

Just the numbers

[noble acorn]

REINSTALL OVERWOLF

Follow this steps on their official website:
https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

Summoned by Ali 🌻 (Staff)

[eager gulch]

The game that it’s from is supposed to have LETTERS and numbers

That’s just a credit card number

So I’m asking

If that’s a bug

I’m trying to let you guys know

[marsh lantern]

Have you tried redeeming it anyways?

[eager gulch]

Yes I have

It’s not working

[marsh lantern]

#open-a-ticket explaining the issue

[eager gulch]

Already done it, no response for over a week

[west quiver]

GG @eager gulch, you just advanced to level 3!

[eager gulch]

Don’t care about the gift card anyway

But I’m gonna tell you this

[noble acorn]

TICKET

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests/xxxxx (remember to change the "xxxxx" for your ticket id number, that you can find on the email) and check the status of your ticket.

There, you can see if it's open or solved

Open - If your ticket is open then please still wait for a reply if you don't get answer within 10 business days (which is 14 days) then send a new reply with the same ticket

Solved - If your ticket is solved it means that your ticket is solved and buff support will no longer answer to your ticket. If your issue has not been solved send a new reply with the same ticket and the ticket will revert to Open

Please do not send another ticket

Summoned by Ali 🌻 (Staff)

[eager gulch]

If it’s a bug, it could get south

[marsh lantern]

Why is that

[eager gulch]

What I received was a credit card number

And it could’ve gotten worse where I got more info

I’m probably not supposed to see that

[marsh lantern]

It's best if you explain all of this in the ticket and giving details, so they can take a look at it

[eager gulch]

Already done it, no response

So I’m telling it you guys here

[marsh lantern]

Have you tried steps above?

[eager gulch]

Do whatever u want with this info

[marsh lantern]

We can't do anything with this info

We don't work for Buff

That's why I'm kinda insisting on you explaining on a ticket, and then waiting for a response

[eager gulch]

Already tried, if they saw it and fixed it

Good for them

Just saying it here just in case

[true nebula]

Its not in show why do i see it here

[marsh lantern]

Might be a bug

[twilit igloo]

how do I see which boosters are active on my account? I thought it was under profile?

[viscid acorn]

how long does it take to get the buffs here? i withdrew $2.17 (it was completed, it isn't still pending) but it still says i've not done that yet

[humble zinc]

Launch?

Markteplace not loading

[green prawn]

for somereasen when i went to buy my riot points it told me that my code was wrong

[humble zinc]

The marketplace is not loading for me

And now it loads after being purchased wow

[magic inlet]

You refresh the marketplace too much. Now you have a cooldown of 5 minutes

[magic inlet]

Restart Overwolf and try again

[green prawn]

now someone bought it

[west quiver]

GG @green prawn, you just advanced to level 1!

[green prawn]

but ty anyways

[magic inlet]

Go to profile and at the top right of the banner so you can see how many boosts you have enabled

[magic inlet]

Did you try restarting Overwolf ?

[viscid acorn]

i think so, i'll try that again

[viscid acorn]

did that, still says i didn't do it

[magic inlet]

It was your new account ?

[viscid acorn]

i did it on the same account i made when i clicked on the link in buff

[magic inlet]

Yeah but if it was your first new account

[viscid acorn]

it was the first account i made for freecash- i never used it before

and i got the 100 buffs for signing up

[magic inlet]

Send a ticket #open-a-ticket explain your issue

[viscid acorn]

alright thanks for the help anyway

[twilit igloo]

hmm weird mine is blank but I just got a booster from the buff game pass few hours ago not even for 12hr boost

this is what I see under my profile

[sonic meteor]

y is there never any vbuck options, even on all geo? or any raffles

[ocean fox]

i just finished a game of rocket league and i won but buff isnt tracking my game. why is this

[sonic meteor]

if u just finished it, it might just be loading

[ocean fox]

nahh it still hasnt loaded yet

and i just won a second match

this is what i see

and i closed and opened it

same as rocket league

[zenith pumice]

r6 hasnt worked on buff for 4 weeks

[ocean fox]

btw the mission incomplete is the one im stuck on and this is for rocket league

[maiden pawn]

How long till buff starts tracking r6 again?

or is it unknown right now

[vapid quail]

how do i change my billing information?

[manic seal]

depends on the region

[manic seal]

https://media.discordapp.net/attachments/885181189852397668/905578949860544532/overlay-hidden-overwolf-icon.gif

send ss of thath

[manic seal]

no eta

[manic seal]

cancel the sub and sub again

[sonic meteor]

i just got 20 points and it did not add any of it

[manic seal]

restart overwolf

[sonic meteor]

kk

thx

[mossy cape]

hm

[west quiver]

GG @mossy cape, you just advanced to level 1!

[short hound]

buff can't find the game, what should I do?

[humble zinc]

Oh ok

[west quiver]

GG @humble zinc, you just advanced to level 1!

[magic inlet]

What game

[short hound]

rainbow six

[magic inlet]

R6 is down on BUFF

[short hound]

Oh ok, Thanks.

[rugged wren]

What's going on? Any solution on how to fix it?

[marsh lantern]

#game-status

Try this: close overwolf on your task manager (ctrl + shift + esc), close the game, open only overwolf again, open the game, see if buff opens automatically (you must see a pop-up window). If it does, try playing another match

900 for premium, 1200 for regular, if you mean the price on the app

And that if you mean how much you'll get on the game

You can only see items redeemable in your region and global, so you won't see items from another regions. Some regions might have more items than others. Some items are out of stock even if you can't see them. Check the marketplace every now and then to see if there are new items, and also check raffles.

[west quiver]

GG @charred crane, you just advanced to level 1!

[marsh lantern]

You can't

[rugged wren]

Already tried this method before I typed here, but without effect. Thanks anyway \o/

[hybrid swallow]

hi eh i have a question about the buff pay challenge so it says from 21 of April 27 April

so does it mean that it's today also active or not

[marsh lantern]

Probably

[hybrid swallow]

I see

thank you

[prisma karma]

my frozen account still frozen

[hybrid swallow]

hi eh is there a limit or a cap of getting points in the buff pay challange

[formal helm]

hello some1 meybe know why if im doing the challenges it dosent save my progress and dose not fill the challenges?

[clever mica]

Which game?

[west quiver]

GG @clever mica, you just advanced to level 2!

[clever mica]

Do you have buff in the background?

[formal helm]

@clever mica 1. on every game 2. i do have it run in the background and i already tried to reinstall it

[clever mica]

You have to run it in the background

[formal helm]

it is

[clever mica]

have u tried refreshing ur progress?

[marsh lantern]

Did you fill the form?

[marsh lantern]

No info

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by Ali 🌻 (Staff)

[prisma karma]

yes

[marsh lantern]

Unfortunately, we don't handle administrative stuff here, so we can't speed up the process. You must wait until they review your case, so sorry! Check every now and then if your account is unfrozen

[formal helm]

hoe?

how

[magic inlet]

Which game and game mode

[formal helm]

valorant and every 1 of them

[west quiver]

GG @formal helm, you just advanced to level 1!

[magic inlet]

Did you earn some buff points in match ?

[formal helm]

idk

i dont think so

[magic inlet]

Check your transactions

[formal helm]

how?

[magic inlet]

Click profile -> Click transactions and send ss

[formal helm]

this from the over watch from val it isnt

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by Lukskubik (Staff)

[formal helm]

i already did it

ill try again after i finishg the game

[tidal wigeon]

how long they take ?

[smoky pendant]

siana6363 has been warned.

[marsh lantern]

It can take 7 business days

But no info

As soon as they can, they’ll tell you

[formal helm]

aperently my valorant overlay for some reason wasent active

[magic inlet]

Send ss your Overlay&Hotkeys

[atomic vapor]

Hello! I have got a question... When does BUFF restock the market on EU time ? I'm just curious and don't wanna stay up the whole night finding out...

Thank you very much.

And are there V-Bucks cards available on BUFF ? I cant seem to find many cards for diffrent games...

[swift cove]

Is there a way to see your open tickets on support.buff.game? I know my number, but can't enter it anywhere

[formal helm]

WHAT?

[magic inlet]

Send ss your Overlay&Hotkeys https://media.discordapp.net/attachments/885181189852397668/905578949860544532/overlay-hidden-overwolf-icon.gif?ex=662e1fde&is=662cce5e&hm=422d44debf686a1888b3442666304c2c8f07fa29cb67449bd75c7a85182698dc&

[noble acorn]

TICKET

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests/xxxxx (remember to change the "xxxxx" for your ticket id number, that you can find on the email) and check the status of your ticket.

There, you can see if it's open or solved

Open - If your ticket is open then please still wait for a reply if you don't get answer within 10 business days (which is 14 days) then send a new reply with the same ticket

Solved - If your ticket is solved it means that your ticket is solved and buff support will no longer answer to your ticket. If your issue has not been solved send a new reply with the same ticket and the ticket will revert to Open

Please do not send another ticket

Summoned by Lukskubik (Staff)

[magic inlet]

1. #when_is_next_restock #870329411986149536
2. You can see items redeemable in your region and global

[devout jay]

hello how do i unfreez my buff account

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Lukskubik (Staff)

[devout jay]

i have done the form now what?

so should i wait?

please tell me what happens\

dm me or do something

[rapid storm]

Why do i get a "start game not found" on every r6 game i play?

[marsh lantern]

R6 is down on buff

[rapid storm]

aight preciate u

[autumn pendant]

Why is there no lucky wheel ?

[marsh lantern]

Disabled on pc, you can use it on mobile

[autumn pendant]

Bad

buff is gettin worse

[lethal cosmos]

do i have to keep buff application open on mobile to track my clash royale games?

[magic inlet]

If you have a verified account CR, you don't have to

[lethal cosmos]

ok ty

[timid flare]

Can i still buy Buff pass even tough my currency is not $

[marsh lantern]

Yes

[lament tendon]

How can i play fortnite and get vbucks how do i pair it and i want to change my email help?

[noble acorn]

❌ | Didn't find a question with that title

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by TolgaFlashTR (Staff)

[frosty nest]

#open-a-ticket to ask about changing email

[lament tendon]

I play on ps4

[frosty nest]

you can open Fortnite to play Fortnite

😄

BUFF works on PC and mobile only

PS4 is not supported

[lament tendon]

Well guess im uninstalling buff

[carmine tapir]

Why?

[frosty nest]

Wdym why

He doesn't play on PC it seems like

[ebon beacon]

Hello! I currently have an issue on PC with Hearthstone, one of my weeklys is bugged.

i've won multiple ranked matches on ladder this week and none have been tracked

[marsh lantern]

Try reinstalling

[noble acorn]

REINSTALL OVERWOLF

Follow this steps on their official website:
https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

Summoned by Ali 🌻 (Staff)

[ebon beacon]

will do! thanks!

[frosty nest]

I doubt reinstalling will fix it

if restarting doesn't

[marsh lantern]

Might be, although tracking on HS is not working correctly for challenges for weeks tbh

[frosty nest]

Unless you experienced it in the past 😄

[ebon beacon]

ah, i see

[frosty nest]

So you can send a ticket #open-a-ticket devs gotta fix it

😄

[marsh lantern]

R6 is down on buff

[clever briar]

why

[marsh lantern]

It's been down for months

[clever briar]

oh i just got buff so i didnt know

[storm mural]

Looks like other people have issues with the weekly Hearthstone ranked quests not being tracked, but I will leave my comment here as well

[marsh lantern]

Send a ticket with your logs and explaining this issue with as many details as possible — Remember to upload your logs on the cloud (drive, mega, dropbox, etc.) and paste the sharing link on the ticket! #open-a-ticket

[noble acorn]

LOGS

Please read this: https://support.overwolf.com/en/support/solutions/articles/9000176827-how-to-get-your-overwolf-logs

Summoned by Ali 🌻 (Staff)

[dreamy swan]

League also is not tracking it's weekly

[marsh lantern]

It tracked mine just fine

Which one is not working for you?

[dreamy swan]

Really?

The Buff PC app

[marsh lantern]

Yes, but what challenge is not working?

[dreamy swan]

opps I think it's the Daily Challenge

Mb

[marsh lantern]

Dailies are working too

[dreamy swan]

Is it tracking your accomplishments in game. Rewarding you Buff points to go with your accomplishments?

[dreamy swan]

Really?

[marsh lantern]

Wdym?

[marsh lantern]

Yes

[dreamy swan]

How come mine isn't being recorded

[marsh lantern]

Which one is it?

[dreamy swan]

The Daily Challenge

[marsh lantern]

But which one?

[dreamy swan]

Victory Count

[marsh lantern]

Restart the app and check if they update

[dreamy swan]

Hmmm sounds sketchy, I might just do it

[median yoke]

I'm can't creat an account

[marsh lantern]

Give more details pls

Do you see any error?

[median yoke]

I put all my data, but when I click on "create" nothing happens

Has anything similar ever happened?

?

and if I click on create an account with Google or Discord nothing happens either

[marsh lantern]

Try changing your default browser to edge, chrome or smth like that. If that does not work, try reinstalling as explained below

[noble acorn]

REINSTALL OVERWOLF

Follow this steps on their official website:
https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

Summoned by Ali 🌻 (Staff)

[median yoke]

iI did that, but didn't It worked

[west quiver]

GG @median yoke, you just advanced to level 1!

[flat olive]

Hey, I'm trying to complete challenges on Minecraft but it isn't tracking any of my games. I'm on hypixel, I have BUFF open in the background, and I have tried reinstalling Overwolf

[median yoke]

I'll unstall

[noble acorn]

MINECRAFT

You can earn points on minecraft only if you:

• Play on the official Minecraft Launcher
• On the version 1.18.2 or 1.19 only.
• No optifine nor mods installed
• Hypixel.net server.
• Hypixel language must be in English.

Supported modes:

• Skywars
• Bedwars
• Duels
• Blitz SG

Notes:

• To earn from Duels, the match must be more than 1 minute long, or you will get a fraud error message.

• To earn coins for playing Bedwars, Skywars and Blitz SG in Minecraft, you need to wait until the match ends even though you die.

Summoned by Ali 🌻 (Staff)

[flat olive]

Thank you

[pliant mica]

when will the valorant key card be available ?

[exotic quarry]

When do the shop relist

[manic seal]

#when_is_next_restock #870329411986149536

[manic seal]

#when_is_next_restock #870329411986149536

[neon sentinel]

buff also isnt tracking warzone weekly challenges too lmao

[red oxide]

Marketplace has crashed .d

What a app bro

Just take my coin and give me my code, i was doing this things since one week but it doesn't matter

[slate jay]

Is there a way to lock it with a verification code so I can get a Riot card quickly?

[west quiver]

GG @slate jay, you just advanced to level 1!

[red oxide]

I have coin but i can't spend it cz marketplace is thrash

I can't refresh it and also c

couldn't open it

[slate jay]

Me too

[red oxide]

I wish it were

[red oxide]

It's been 1 week bro i mean it's like a joke

Do me a favor Mods please

[ocean surge]

did yall remove spins?

[blissful moss]

Can anyone show that they have been able to claim this Riot Gift Card these days?

[spark field]

Nop, im trying too but it says "internal error"

[woven iris]

Do you have to play ALOT to complete the Battle pass? How long does it usually take

[runic kestrel]

yes alot

[west quiver]

GG @runic kestrel, you just advanced to level 3!

[runic kestrel]

800-1000 hours in 3 month ~ 7-12 hours per day

[forest topaz]

14 continuous days

of xp

its hard

[marsh lantern]

Disabled on pc, you can use it on mobile

[marsh lantern]

Go to #off-topic-english to ask this. This is not a support question…

[spring plinth]

how can I make work of global valorant region-locked locked giftcards outside the allotted regions?

[spring plinth]

yep buff getting shittier by the day

[spring plinth]

why though?

[smoky pendant]

usernameisnotneededitscringe has been warned.

[marsh lantern]

You can’t

[marsh lantern]

No info. Also read #info-and-rules

[spring plinth]

why ?

[marsh lantern]

You receive a DM with the reason

[spring plinth]

well at least y'all should highlight the term "Region locked" i grinded 5 months only to find out i can't use it.

[west quiver]

GG @spring plinth, you just advanced to level 1!

[spring plinth]

it says i pinged a staff i clearly did not,,,

take it back dont abuse staff powers

[marsh lantern]

Using another person’s response to ping is pinging… You can disable the @ on the reply tool

[spring plinth]

...

great

[spring plinth]

well, can i get help for this.

[marsh lantern]

I don’t really know which card are you referring to, but most of them are explained on description

And all of them are “X only”

Give more details if you can

[spring plinth]

the Valorant global giftcard

[marsh lantern]

And what’s your region?

[spring plinth]

clearly says global when it shoudl= not it is region locked

basically fraud

[spring plinth]

AP

[marsh lantern]

Did you read the description of the item?

[noble acorn]

RIOT ACCESS CODES IN BR AND AP

Starting June 2021 Riot decided to stop accepting global Riot Access (RA) cards on AP and BR servers.
That means if you play on any of the Asia Pacific and Brazilian servers, you won't be able to redeem RP cards on League of Legends and VALORANT.
Keep in mind that it was Riot's decision and there's nothing we can do about it at the moment.
Also, RA cards don't work on Garena servers too.
If you bought an RA card and you play on AP/BR (VALORANT) or Garena (League of Legends) servers, please be careful next time and read the item description as all the cards are non-refundable!

Summoned by Ali 🌻 (Staff)

[marsh lantern]

Not Buff fault. It’s Riot decision and Buff can’t do anything about it

But Buff explains it on the description too

So not a fraud

[spring plinth]

at least buff can display on the title of the card in the market place that its not actually global and region locked instead of sneak hiding it in the discription

[marsh lantern]

It’s not hidden, it’s explained there

[spring plinth]

i bet many users get scammed this way

[spring plinth]

but the problem is people mess up right

[marsh lantern]

Reading the description helps…

Anyway, go to #off-topic-english if there aren’t more questions please

[spring plinth]

i am just saying they should add a badge in the corner atleast a little on on the giftcards saying region locked

not everyone checks the discription

[marsh lantern]

You can always #open-a-ticket explaining your anger/frustration and giving this idea

[spring plinth]

I am not angry or frustrated I am suggesting

your no help anyway

nvm

carry on with your whatever you were doing

[marsh lantern]

[spring plinth]

[past ermine]

hi i am new how can i earn buff points with playing roblox

[spring plinth]

cant

[magic inlet]

Roblox is only XP

[spring plinth]

lol

[past ermine]

ok thnx

[spring plinth]

all goof

good

[past ermine]

im new on buff so i didnt understand how it works

[spring plinth]

happens

[past ermine]

ok what is your favorite game

[magic inlet]

#off-topic-english

[subtle dawn]

I made an account a while ago and today I decided to sign up, I don't remember what I created my account with so I tried signing in with my gmail it said account frozen so I tried creating an account with my gmail and discord id(new one =, haven't registered this at all) and still it showed the same thing.

What do I do?

[magic inlet]

Send ss with error message

[subtle dawn]

here

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Lukskubik (Staff)

[subtle dawn]

done

[past ermine]

is it true that we can earn robux with buff

[drifting wadi]

I reinstalled buff and all but it still does this every end of the game and won't give me the daily reward progress

[magic inlet]

Roblox gift card is some regions (marketplace) but you can also enter the raffle to win a robux card. The more tickets you put in raffle the more chances you can be a winner but you don't have to be a winner

[magic inlet]

Please try a game other than Dota 2 then let me know

[pallid basin]

How does this work ? I can't find anywhere how am I suppose to collect points for the leaderboards

[magic inlet]

It should even update try restarting Overwolf

[pallid basin]

Yeah but it doesn't say anywhere how to gain points

[magic inlet]

https://buffpay.info/buff-challenge-more/

[drifting wadi]

I tried it with CSGO and it still doesn't count the daily reward play

[magic inlet]

CS2 is not supported yet

[spice rose]

Hello,i would like to report a bug for rainbow six siege.

been doing this since yestarday moring for all the matches i have played

[magic inlet]

R6 is down on BUFF

[spice rose]

awh ty do you know when it will be back up

[magic inlet]

No info

[spice rose]

thanks you

[drifting wadi]

Oh okay

tried PUBG

doesn't work as well

[frosty nest]

send logs in dm

[noble acorn]

LOGS

Please read this: https://support.overwolf.com/en/support/solutions/articles/9000176827-how-to-get-your-overwolf-logs

Summoned by TolgaFlashTR (Staff)

[drifting wadi]

alright, sent

[west quiver]

GG @drifting wadi, you just advanced to level 1!

[tropic ether]

hello, ive been grinding on valorant which helped me earn jut enough points to purchase the 5 $ riot gift card but its been 6 weeks and not a single time that the gift card is instock

pls tell me wht to do

or do i just not get one

??

ive been wanting one for a long time plese help

[frosty nest]

#when_is_next_restock #870329411986149536

[cobalt barn]

hey

how do u connect ur valorant to buff

I've been searching

[brittle tulip]

ive been using buff for over a year

yet I've never got to buy a riot gift card

cuz they're ALWAYS out of stock

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by Ali 🌻 (Staff)

[marsh lantern]

#870329411986149536

[magic inlet]

You have reached your daily limit buff points try tomorrow

[icy falcon]

My warframe code isnt working

[magic inlet]

Send ss with error message

[icy falcon]

in dm or?

[magic inlet]

You can send here if you don't share the code

[magic inlet]

you have already redeemed the code

[icy falcon]

i bought it like 10 minutes ago and its not workign idk

i have checked the codes i redeemed earlier from buff and its different

[frosty nest]

Error is clear

It tells you that you can redeem 1 code on 1 account

[icy falcon]

U sure?

cuz i bought 3 codes so far every worked fine

[frosty nest]

On the same account? Impossible

If you can see your redeems, show the page in DM, I highly doubt what you said is possible

[icy falcon]

i dont think its possible

[west quiver]

GG @icy falcon, you just advanced to level 2!

[urban bay]

yo guys

anyone onlive??

i need help to know how buff works\

[charred crane]

Why buff did not show steam gift card on marketplace ?

[frosty nest]

You play games and use BUFF while doing so

earn coins, spend them on marketplace items or raffles

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by TolgaFlashTR (Staff)

[drifting wadi]

That would be it if it actually takes my stats and gives me the daily points, but nope

[astral estuary]

why isnt buff tracking

[magic inlet]

Which game and game mode

[wide moat]

how do i know if buff is working

i was playing spike rush and it didnt give me any

[magic inlet]

Did you earn some buff points in match ?

[wide moat]

no

i dont see a menu or anything

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by Lukskubik (Staff)

[wide moat]

@magic inlet

it says

it gives me the valorant menu

for buff

but can i close it?

[magic inlet]

#info-and-rules

[magic inlet]

Send ss

[wide moat]

trying

when i opened the snipping tool it went away

here

look

can i close it or no?

[west quiver]

GG @wide moat, you just advanced to level 1!

[magic inlet]

Yes, you can close it with X

[tardy bronze]

is there any general time when the giftcards restock

or is it random

[marsh lantern]

#when_is_next_restock #870329411986149536

[astral estuary]

valorant

[wide moat]

but last time i closed it it didnt give me buff

but ok

1.39 buff points is diabolical given the fact we need 2k

for anything

[magic inlet]

Complete the challenge and get more

[magic inlet]

Check your transactions

[magic inlet]

Did you earn some buff points in match ?

[astral estuary]

no

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by Lukskubik (Staff)

[astral estuary]

done

still

[magic inlet]

Follow all those steps

[astral estuary]

done

i have already doner it

i will try again tmrw

[astral estuary]

one more thing

why is it so hard to get buff points

every match

i barely get 1 buff point per match even if mvp

[marsh lantern]

You'd get more with boosts, premium, challenges, etc. But you have to grind at the end of the day

[astral estuary]

damn ok

[west quiver]

GG @astral estuary, you just advanced to level 1!

[magic inlet]

Just to add to the answer, it doesn't matter if you are MVP. What matters is how you play + how long the match lasted. With longer playing time + how well you play you can get about 1-3 buff points

[mossy hazel]

mods, how does buff get money? like, players get giftcards by playing games, but how does buff - as a company - make money?

[marsh lantern]

Ads, premium subscriptions, deals with other companies, etc

TLDR—we get our revenue from premium subscriptions, ads, sponsored events, and in-app purchases.

As it says on FAQ

https://www.buff.game/faq/faq-concerned/

[mossy hazel]

ads where? and does buff sell our information or anything?

inf like email, ip, cookies

[marsh lantern]

Second question is explained with details on the link above, but no, they don't sell your data. About the first question, app has ads (except if you're premium)

Ads on lounge, pop-up windows, etc

[mossy hazel]

i dont see any ads

[marsh lantern]

Maybe there are none available in your region atm

[mossy hazel]

maybe

[lethal cosmos]

does #game-bot-beta actually give you buff points?

[marsh lantern]

Yes, check pinned messages on that channel

[lethal cosmos]

ty another question

the

pinned message has a channel that says no access for me on no.4

how do i see that channel?

[marsh lantern]

You'll see it once you buy something using $store

[lethal cosmos]

alright thanks

[bright zodiac]

hey a quick question

if i use 30/30 raffles is there a qurantee that i get what i bet my raffles on?

[marsh lantern]

There's not guarantee, it's random - like a giveaway. You have more chances if you use more tickets tho

[bright zodiac]

ok

thanks

[lethal cosmos]

@marsh lantern sorry for the ping but

[marsh lantern]

#info-and-rules

[lethal cosmos]

oh right sorry

i got a personal question to ask you

can we discuss it on a ticket or dm?

or is that not allowed

[marsh lantern]

I don't really answer personal questions tbh. Only stuff related to buff

[lethal cosmos]

oh no i don’t mean like personal stuff

What I meant is related to buff yes

[marsh lantern]

Then ask ahead here, dw

[lethal cosmos]

but I’d prefer it discussing it privately

you mind?

if you do I’ll ask here no worries

[marsh lantern]

Ask here if you can!

[lethal cosmos]

alright

do you guys get paid for your moderator role on discord?

[marsh lantern]

Nop

[lethal cosmos]

seriously?

[marsh lantern]

We don't work for Buff, we just help here when we can

[lethal cosmos]

so

what are the benefits

of becoming a moderator here

or is there no benefits at all?

[marsh lantern]

I can only speak about top-member role, but there's the benefit of the satisfaction of helping people ig. We don't get anything, and we're not obligated to help here either

We just help when we can/want to make people understand the app and enjoy it

[lethal cosmos]

so you basically benefit nothing other than satisfaction of helping people?

[west quiver]

GG @lethal cosmos, you just advanced to level 2!

[lethal cosmos]

not even rewards from the buff app itself?

[marsh lantern]

I guess so, you can look at it like that

Nop

[lethal cosmos]

like you said earlier you guys don’t work for buff, do you mean you and other people with same roles as you or the owner of this server?

[marsh lantern]

I can only speak about top-members tbh

That's my role

[lethal cosmos]

yeah i know but the owner of this server has to be working for buff no?

[marsh lantern]

I guess so

[lethal cosmos]

ok thank you for your time

sorry about the ping

[marsh lantern]

All good!

[formal mantle]

Can we know when will be new gift card refills?

(Mostly steam)

[rancid ocean]

is the buff wheel gone?

[marsh lantern]

#when_is_next_restock #870329411986149536

[marsh lantern]

Disabled on pc, but you can use it on mobile

[languid lark]

why

[rancid ocean]

oh why :( is it coming back?

[marsh lantern]

No info, so sorry

[unreal inlet]

so hey i need help

my acount got frozed and i dont how to desfroze it

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Ali 🌻 (Staff)

[unreal inlet]

ok

i filed so now what?

[marsh lantern]

Now wait

[unreal inlet]

how many time?

[marsh lantern]

7 business days

[unreal inlet]

ok thx

[polar pine]

Does buff need to be opened on mobile in order to gain points?

[cobalt escarp]

hi guys what is the payment system for fortnite

does it pay for kills?

[gleaming wolf]

no clue

mine just doesnt work

[marsh lantern]

Don't think so

[marsh lantern]

Depends on time playing and your performance, but I don't think more details are public

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by Ali 🌻 (Staff)

[gleaming wolf]

ik that

like

ive had buff before

i got like 120 points

[marsh lantern]

Give more details on the issue

What game? What mode?

[gleaming wolf]

but i go into a match on seige and everytime it just says no match found

[marsh lantern]

R6 is down on buff

[gleaming wolf]

oh

great

and it doesnt say anything?

[marsh lantern]

Wdym

[gleaming wolf]

like

i only just found out cuz you told me

surely you should have like a notice on the app

[cobalt escarp]

from where i can wha i get in points

can u help me

[bold tinsel]

can you disable a game in buff to not get exp? i have 2 games open and i prefer buff track one over the other because im doing missions on 1 and nothing on the other

[visual vault]

i cant login to buff, it keeps saying access blocked. please disable vpn/proxy

anyone else having this issue? my roommates all have it too

[visual vault]

i think it just tracks the first one you open, so open the one with missions first

[visual vault]

i also tried uninstalling and reinstalling buff

[nova coyote]

how do i unfreeze my account

[manic seal]

yes

https://media.discordapp.net/attachments/885181189852397668/905578949860544532/overlay-hidden-overwolf-icon.gif

there

[manic seal]

try mobile data

[visual vault]

i use it on desktop

[manic seal]

yes try mobile data on the desktop

[halcyon arrow]

Why wont buff work?

[nova coyote]

when i try to log in it says "frozen account not allowed exception" what do i do

[halcyon arrow]

Can someone help me with my problem?

When I open buff this message saying there’s an issue, how do I fix this?

[nova coyote]

nevermind

[fallow galleon]

when playing hearthstone. I keep getting the fraud error after the game.

It will also not show any of my ranked wins.

my split gate is also saying start game not found.

[west quiver]

GG @fallow galleon, you just advanced to level 1!

[magic inlet]

Reinstall app. Check if your browser works fine or try using mobile data

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by Lukskubik (Staff)

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Lukskubik (Staff)

[nova coyote]

Already did

[nova coyote]

what do i do now afte i filled it in?

[west quiver]

GG @nova coyote, you just advanced to level 1!

[bronze haven]

heyya my task are not being showed and not getting compleated :(

and this is a freash install of buff!

[marsh lantern]

R6 is down on buff

[bronze haven]

oh

[bronze haven]

also miencraft was not working too

[noble acorn]

MINECRAFT

You can earn points on minecraft only if you:

• Play on the official Minecraft Launcher
• On the version 1.18.2 or 1.19 only.
• No optifine nor mods installed
• Hypixel.net server.
• Hypixel language must be in English.

Supported modes:

• Skywars
• Bedwars
• Duels
• Blitz SG

Notes:

• To earn from Duels, the match must be more than 1 minute long, or you will get a fraud error message.

• To earn coins for playing Bedwars, Skywars and Blitz SG in Minecraft, you need to wait until the match ends even though you die.

Summoned by Ali 🌻 (Staff)

[bronze haven]

oooh!

oh

o h

o h

😭

[noble acorn]

❌ | Didn't find a question with that title

[pallid basin]

I got this email from BUFF

But when I try to activate it on the app I get this error:

[marsh lantern]

#open-a-ticket

[spring plinth]

Did not receive friend invitation bonus

he also earned more than 5 buff points thru gaming

he a gamer boy

fr

ding dong need help

anyone?

help me

:(

[marsh lantern]

There's no need to spam

Someone will help when they can

[spring plinth]

sorry

:(

can you?

[marsh lantern]

#open-a-ticket about your issue

[spring plinth]

i did but no repliess

no one does

[marsh lantern]

When did you

[spring plinth]

yeasterday

[marsh lantern]

An answer might take 7 days

So wait patiently, please

[spring plinth]

omg alr

oky slay

[brittle parrot]

Hey there guys I have a question
Apparently I am not able to see the buff wheel
Where actually I can find it ??

Will it be back
and why it has dissappeared

[marsh lantern]

Disabled on pc, you can use it on mobile

We don't know when/if it'll come back

[brittle parrot]

Did it happen recently ?

[marsh lantern]

Yep

[brittle parrot]

No Official statements ??

[marsh lantern]

Nop

[brittle parrot]

Thanks

[lethal cosmos]

how am i supposed to complete clash royale weekly challenges on pc?

[pallid basin]

Now it doesn't show me my rank in the leaderboards... This app is really broken🤦🏽‍♂️

[solemn flint]

hello

my account is frozen can i get it back?

[bronze haven]

i did 1 bedwar game and it didnt count it :(

[pallid basin]

And this problem too

Basically the tournament are rigged. I can't even compete fairly

[bronze haven]

i made sure when i launched miencraft buff opened :(

nvm 😭

[marsh lantern]

Do them on mobile

[marsh lantern]

#open-a-ticket

[noble acorn]

FROZEN ACCOUNT

If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7

Summoned by Ali 🌻 (Staff)

[noble acorn]

MINECRAFT

You can earn points on minecraft only if you:

• Play on the official Minecraft Launcher
• On the version 1.18.2 or 1.19 only.
• No optifine nor mods installed
• Hypixel.net server.
• Hypixel language must be in English.

Supported modes:

• Skywars
• Bedwars
• Duels
• Blitz SG

Notes:

• To earn from Duels, the match must be more than 1 minute long, or you will get a fraud error message.

• To earn coins for playing Bedwars, Skywars and Blitz SG in Minecraft, you need to wait until the match ends even though you die.

Summoned by Ali 🌻 (Staff)

[marsh lantern]

Make sure you follow every step there

[marsh lantern]

Try this: close overwolf on your task manager (ctrl + shift + esc), close the game, open only overwolf again, open the game, see if buff opens automatically (you must see a pop-up window). If it does, try playing another match

[marsh lantern]

It's not. Probably just a bug

[lethal cosmos]

what page is this?

this is my first time seeing this

[solemn flint]

i dont remember the nickname

to get back to my account

[bronze haven]

yep done all of that

:)

[pallid basin]

I literally downloaded the app yesterday and had so much trouble doing the most basic things. I have no chance of winning any prizes from the tournament, let alone getting first place. There are just too many issues and now an entire day of progress went down the drain.

[west quiver]

GG @pallid basin, you just advanced to level 1!

[lethal cosmos]

theres tournaments?

where

i cant find the page

[pallid basin]

Yes there are tournaments for each game. It's not a real tournament. You don't compete against other players. Each player just plays by himself and gains points by winning matches and getting kills. So it really sucks where an entire day I've been playing went down the drain because of these stupid errors.

[lethal cosmos]

yeah i know but

where can i find the tournaments page?

[pallid basin]

The main page has this prompt that leads to it. You can also go to "leaderboards" and find it there

[lethal cosmos]

can you screenshot it?

[marsh lantern]

If you don’t see it, it’s not available in your region

[lethal cosmos]

bummer

[marsh lantern]

Email is the important part, si no worries

[dreamy bronze]

does keeping buff open while playing games give u buff coins

[magic inlet]

You can keep it open

[dreamy bronze]

nice thanks

[kindred fog]

i sent a ticket from 6 days

i got no respond

6 days and no response

[pallid basin]

Must be because of the holidays.

[noble acorn]

TICKET

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests/xxxxx (remember to change the "xxxxx" for your ticket id number, that you can find on the email) and check the status of your ticket.

There, you can see if it's open or solved

Open - If your ticket is open then please still wait for a reply if you don't get answer within 10 business days (which is 14 days) then send a new reply with the same ticket

Solved - If your ticket is solved it means that your ticket is solved and buff support will no longer answer to your ticket. If your issue has not been solved send a new reply with the same ticket and the ticket will revert to Open

Please do not send another ticket

Summoned by Lukskubik (Staff)

[austere tree]

completed the freecash offer did not get the points

[noble acorn]

MOBILE QUESTS

Follow those steps and check if you can ask for support there

Summoned by Ali 🌻 (Staff)

[tidal wigeon]

how to join ? where you found that in app ?

[pallid basin]

It may not be available in your region

[tidal wigeon]

what region avaible ? iam us

[magic inlet]

This tournament is for IL only

[near sorrel]

hi srry i typed in worng channel why does my val game didnt count?

it says it didnt track them

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by Lukskubik (Staff)

[near sorrel]

oh tysm

[trail fjord]

Can anyone help me? When I play games like valorant or Overwatch buff doesn’t track my progress towards quests

[magic inlet]

Did you earn some buff points in match ?

[trail fjord]

I don’t know 😭

All I know this my challenges don’t work

[magic inlet]

Check your transactions 🙂

[trail fjord]

I’ve never bought anything from buff tho

Still saving

What I do think the problem is tho is my buff doesn’t open when i open games

Because I used to use buff awhile ago and had no issues but now I do

[magic inlet]

You can't open BUFF ? And when you go to BUFF you see the BUFF screen that works ?

[trail fjord]

No I can open buff just fine but I remember from when I used it, it should just open when I open a game right?

But it doesn’t open

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by Lukskubik (Staff)

[trail fjord]

I checked yesterday and my overlays were on but I didn’t keep overwolf open in the background is that maybe why?

[west quiver]

GG @trail fjord, you just advanced to level 1!

[trail fjord]

Let’s goo!!!

[magic inlet]

Follow all those steps #support-en message

[trail fjord]

Okay I’ll try that thank you ❤️

buff opened when i opened battle net!

good signs 👀

[twilit oar]

i won but nothing in my inventory how this work ?

[trail fjord]

Congrats to you! but i have no clue

[trail fjord]

it's working now! thank yoou <333

[gaunt wagon]

ı cant see winners

[magic inlet]

Wait 24 hours and if you don't get card, send a ticket #open-a-ticket

[twilit oar]

ok ty