#support-en
1 messages · Page 377 of 1
1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.
here too one challenge is not getting tracked
Try playing on mobile
And try playing on mobile too
If it’s a mobile game
yea saw that
When will the Fortnite and Roblox gift cards be in stock?
I bought the warframe booster pack in the Buff app but when I tried to redeem it, it says that the code is invalid. Can I get help with this?
We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)
how can i unfreeze my account?
If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7
is there only the 5$ riot gift card codes?
Depends on the region
europe
also if i buy the premium version of buff will there be a premium only market place
The marketplace you see is the same with or without premium
ah okay
GG @eager gulch, you just advanced to level 1!
I can’t log into my account I rember the gmail and password but it says smth is wrong
GG @stone glacier, you just advanced to level 3!
can you send ss of the error
Ss?
I’m not sure
It’s just that it told me I can’t sign in
can the app pls support lunar client
Or log in
Wait it’s not?
It’s supporting me isn’t it
idk
And also whenever I get enough buff points
I always can’t buy the riot 5 dollar card
Always out of stock
Screenshot
In the marketplace when its on stock on in the different raffles and giveaways on the app
Yes, i saw it as usa only the other day
Both Played on mobile
You can earn points on minecraft only if you:
- Play on the official Minecraft Launcher
- On the version 1.18.2 or 1.19 only.
- No optifine nor mods installed
- Hypixel.net server.
- Hypixel language must be in English.
Supported modes:
- Skywars
- Bedwars
- Duels
- Blitz SG
Notes:
-
To earn from Duels, the match must be more than 1 minute long, or you will get a fraud error message.
-
To earn coins for playing Bedwars, Skywars and Blitz SG in Minecraft, you need to wait until the match ends even though you die.
hi the website said i will get 90 instead of 30 buffpoints if i install but i just got 30
Send a ticket #open-a-ticket
im new so if i keep playing the games that support buff game i gain points in exhange for real currecies???
*currencies
No
You can buy stuff available in your marketplace with those points
Check it to see what’s available for you rn
thanks
Are you earning points for playing?
I meant points
Not from the challenge
Actual buff points
You can check it on your transactions
HEYY GUYS My Buff account have been frozen
If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7
i downloaded buff, but it wont open when i run the installer
Is it open on the background?
Check it on your task manager
its not
It should be under a overwolf subprocess
Sure
What OS do you have?
how do i check? im sorry if thats a dumb question
GG @fossil silo, you just advanced to level 1!
Is it windows?
yes
Do you see any error or something trying to open the app?
What thank you page?
no, but i managed to open it through overwolf
hello i have buy the premium for one month but i still dont have do you know what happen ?
hi, when its time for the riot acess code to be in stock i refresh and it tells me last purshassed 1min ago so what do i do
Wait 24 hours and if you don't get premium, send a ticket #open-a-ticket
Most of the popular cards are being restocked on a daily basis - there's just a very big demand and those cards go out of stock shortly after restocking, that's why it's hard to catch them in stock
hi i can't login in my acc cause my email verification is too old what do i do ?
hello guys my account is frozen but i havnt used buff in a long time, how do i unfreeze?
Do you see any error?
If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7
i see this when i clic in the "verify mail"
How are you trying to log in?
Do you use that same email on Discord or Google?
yeah
Try logging in that way
yeah but i don't have the mr propre race si i think that it's because of my account that isnt verified
Are you from France?
nah belguim
GG @keen axle, you just advanced to level 1!
This challenge Mr. Propre Kitchen Race is only for France
yeah mb
what if i joined using discord what mail do i put in
Do you guys announce when you restock the the e-store e-gift cards? (Ping me please.)
If it is the same email, the account will still get frozen
hmm so i just use the mail to submit?
It says in red what's mandatory
hi i have a quick question
i just bought standard premium version of buff
and it says that i can disable pop ups, how do i disable the pop ups?
Settings -> preferences
thanks!
do giftcards go dark when you've redeemed them? Like boosts when you've used them.
Nop
can i redeem amazon gift card by using buff coins
GG @marble pendant, you just advanced to level 1!
Hi can i get some help. When im playing R6 and the gamemodes that buff support i still get this after im done with a game. (its for the challenges)
If they're available on your marketplace, yes
R6 is down on buff, sorry
Okay thank you
No
Yep, #1005847190385729706
Yep, play any supported game and you'll earn points that you can exchange for anything available on the market #when_is_next_restock #870329411986149536
You can find the information about all supported games and gamemodes in the BUFF app itself. Please click on the joystick icon in the top right corner and a new tab will open which will list all supported games. Hovering over a specific game will show you supported gamemodes too
Check your transactions
GG @charred crane, you just advanced to level 1!
Wdym? You should be able to see it
On your desktop
Open buff and check the app
Then you should be able to check the app there
Also, follow steps below
1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.
Is buff also down on valorant?
Nop
i played unrated
1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.
buff supports that right?
You can find the information about all supported games and gamemodes in the BUFF app itself. Please click on the joystick icon in the top right corner and a new tab will open which will list all supported games. Hovering over a specific game will show you supported gamemodes too
i have just closed valorant and open it again and this shows on my screen. Soooo it should work?
Yep play a match and you'll see
It worked thanks
What's up
i need some help with login to mobile
Give more details...
it wants me to have a account but i dont know how to make one
There should be somewhere where you can click sign up or register
where
Send ss
Try with Discord or Google
ok
GG @knotty bramble, you just advanced to level 1!
it did not work
Why
i dont know
I mean, describe the issue
Try creating an account on pc if you can
On the pc app
what are buffs ( i got it from a pass or something)
We can't really help with this ig
Signing up from the pc would be faster, you can always send a ticket explaining that you can't create an account on mobile #open-a-ticket
Points that you can exchange for items on the marketplace
ok thank you 😀
Okay I've had this "problem" (I know it's probably just more of a skill issue on my end but still) for a while now. Basically, the Fortnite weekly challenge, even at just level 1 (out of 3) is way too hard. Now, it's practically always just one half of the challenge (or one of the two challenges for the specific level - level 1 in this case) that is simply too hard, at least in Zero Build, the mode I play (I can't build). The challenge I'm talking about is the "Finish 2 matches with at least 10 kills" challenge. I'm just going to say it, compared to the other challenges for other games like valorant for example, this is extremely difficult and requires far more time and effort put into it for just 10 buff points. I guess what I'm getting at is, essentially, are there any other modes in Fortnite other than Battle Royale and Zero Build that Buff supports to earn buff points for the weekly challenge (and/or in general) and would thus be easier to earn the reward for the weekly challenge? Or can you only earn buff points in Fortnite by only playing the main staple modes? I just want to be able to earn these buff points much easier (btw I don't remember the last time I was actually able to get past level 1 for this particular game's weekly challenge). Sorry for the long message btw but I'm just a bit frustrated because there isn't really a point for me to use buff in Fortnite all too much because of this and because, well, the amount you gain from playing even from playing good is, in my opinion, disproportionately lower than in Valorant, too, so there isn't even a point in playing Fortnite to gain a large amount of buffs. Sorry again but I appreciate any feedback!
You can find the information about all supported games and gamemodes in the BUFF app itself. Please click on the joystick icon in the top right corner and a new tab will open which will list all supported games. Hovering over a specific game will show you supported gamemodes too
Challenges are meant to be difficult
If you think they're too difficult for you, send a ticket explaining why #open-a-ticket
We can't do anything here about this
With all due respect, however, this one and its similar ones like "Finish 5 matches with at least 10 kills" for the level 2 or 3 (I forget) are objectively much harder and like I said before, require much more time and effort especially if you're the average Diamond, maybe even Platinum-or-lower ranked player. I mean even in unranked, where there are bots, it still takes up so much time due to the randomness of the game itself - the frequency of you getting beamed, headshot sniped, third-partied, etc in this game is far too high to have to work towards such a demanding, yet seemingly not-worth-it reward challenge. Just to give you an example (since I play Valorant too), the [current] level 1 weekly challenge for Valorant, which I'm currently reading off the application right now is (both of the level 1 challenges) "Make 7 headshots during the week" and "Win 5 matches during the week". I mean you gotta be honest, the Valorant one, is much much easier to achieve than the Fortnite one. And don't even get me started on the "Win 1 match (I forgot the exact words)" Fortnite challenge for level 1 or the "Win 3 matches" challenge for level 2 or 3. In Valorant, there are two teams; there is statistically a 50% chance of you winning the game (putting aside other factors), while in Fortnite there is a 1% chance... and for a level 1 challenege where you're only earning 10 buff points, this is unreal.
And I believe you forgot to answer my question from before, I asked are there any other modes in Fortnite other than Battle Royale and Zero Build that Buff supports to earn buff points for the weekly challenge (and/or in general) and would thus be easier to earn the reward for the weekly challenge? I really don't mean to sound passive aggressive or anything but I mean obviously when you're just typing and not actually speaking it may seem that way. Thanks for the feeback so far, though! I appreciate the help @marsh lantern !
And yes, will do, Thank you.
I think that question was answered when I pinged you the supported modes, check them out
Anyways, don't use this channel to rant, please. Go to #off-topic-english - I'm sorry the challenges are way too difficult for you, but they're that way on purpose, so you play more. They're challenges at the end of the day
So should I just make my messages much smaller next time and just put it all into one question (or try to) next time?
That's your choice
But you just said "please don't use this channel to rant". I was providing background information to give a better description of my issue and thus allow whoever helps me to have a better understanding of what suggestions they could give to me. I don't think I was ranting though I see your perspective; my messages were quite long. I just don't want to get warned to banned or whatever the next time my message is a bit too long. And how is what I've said off topic? I had a problem in relationto Buff and described it in detail as to fully inform the person helping me of my issue to allow them to make better suggestions for me. I thought that's what this channel is for ("Support")?
I'll just recap the whole answer, because maybe I wasn't clear, sorry about that. I can't tell you what mode is easier or not, because that's subjective - it depends on your likings and what you play best (all of them give the same); my advice is to play whatever you find better for you, see this as a game and not a job, have fun. Challenges are difficult on purpose, I guess to keep the player playing and using the app. The supported modes were mentioned above. I won't compare challenges because I don't really play those games, so I couldn't say - I find some challenges difficult sometimes, but that's the way it is. If you think FN challenges are way too difficult, explain it on a ticket so they can take a look at it #open-a-ticket - I hope the answer is clearer now, and I'm sorry for any confusion 
always
GG @runic stump, you just advanced to level 1!
Hey just want to say I really appreciate you taking the time to talk to me about this as well as your help. However, I'm wondering if the people who created the weekly challenges/missions for the roughly 25 games including those I mentioned before were meant to be of the same difficulty accross the board [of all the games]. Just to reiterate, in terms of the different elements and aspects of the games themselves, the weekly challenges for Fortnite are wayyyyy harder to complete than those in, say, Valorant, as I mentioned prior. I know there is nothing you can do about it, and that makes sense, (so I will follow your suggestion and make a ticket thingy), but that's why I followed up with asking if there were any other modes besides the two main staple modes in Fortnite that are supported as to have an easier time completing the challenge. After following your direction (s) and clicking on the joystick, I now know that there aren't (just the solo, duos, trios, and squads form of each main [Zero Build] [and I presume Battle Royale, or 'Build', though it doesn't explicitly say it] modes) any other modes. Anyway, once again, I thank you for your assistance and will do that ticket thingy since I now know I can't current'y get past this skill issue of mine. Thanks!
solution pls
yeah
Hey just wanted to say that whenever I tried buying something from the marketplace, I have to be ready like the minute it comes out (which is for me I've noticed is always 6:30 pm Pacific time) since they go out of stock so fast due to the popularity of the product and the application itself.
There’s no solution. There’s a lot of demand and people are quick, so try to be quicker
i've been trying for days but ill try more
the issue is that its only the 5€ rp option and not a 10 or 50
i have like 12k points and cant redeem it lol
nighty.g has been warned.
There is no solution u just gotta be fastsr
And we can’t do anything about that here
So sorry
We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)
ok ty
@marsh lantern for the ticket thing, must I put my real name?
Buff nickname
ive been using this app for a year, realised that ages ago
thanks
Then, please, go to #off-topic-english …
If u look at it it will change from 1 day ago to 1 minute ago i literal seconds its reakly hard to get it
ill try to be fast
@marsh lantern Sorry but again with the name (I don't want to mess anything up), I checked and when I go to the Buff application, and I look down at the bottom left under the alien (I'm assuming which is my profile pic) pic where my name is, it's all lowercase. But when I hover over it, as well as when I click and go to my profile, my name appears to be all uppercase or at least in all uppcase letters. Which is it?
what do you mean?
my buff glitches when its restocks (1:30 am) and when i do buy and send me code when i verfy it just say error then out of stock so there no way to buy
What glitch?
If you see it all black, that’s because you refreshed too many times too quick, so you got a cooldown
it been like 4 months i couldn't get any card i just gave up
Refresh once or twice to avoid it
if i do that i just get out of stock
Nop, but if you don’t stop refreshing, you’ll get a cooldown every time
i hade 1200 when i started trying to buy now i have 3000+ and haven't get any
Try refreshing once or twice, and be as quick as possible
That way you avoid getting the cd
and what about the giveaway ?
We don’t handle administrative stuff here
Wait for their answer
alright thx
where should i wait insta or support mail ?
Princess Ali knows what I'm talking about, if you don't please scroll up if you don't mind, thank you though!
alright...
Maybe ig

Type it on lower or upper case, however you prefer it
The important part is your email
alright thx
thanks, typing up the essay now 👍
how to know which clash of clan is connect to my buff account
are they working on support for cs2?
I was wondering how I could track apex legends because right now I am playing, but buff shows that it isn't tracking anything. But after I play a game, it gives me .01 or 0.2 buffs, but it doesn't track damage or kills, leading me to not clear any challenges for Apex. I downloaded it on steam so i was wondering if you could give me an answer on what is wrong. Thank You.
Will roblox be added to buff game challenges?
i was wondering if you know if they have completly removed 10$ steam global,or they just arent in stock for a whole month
?
i know you dont know about restocks but its been almost a month
you know which one you linked, but theres not way to know on the app
prob
#game-status apex is down
no info
i know but its been almost a month
a month, a year, a day, hours, we dont know if an item will come back
alright thanks
i got a headshot kill inn valorant and it did not count how does it work?
Did you earn some buff points in match ?
no idk how to do it'
COD MW3 isnt tracking
i did the challenge didnt get any coins or even progress towards the callenge
1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.
1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.
Hi
i already tried this
i even restarted my pc
it starts and everything but when i close the game it says no matches were recorded or something
Follow this steps on their official website:
https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate
I've tried that too its in the basic debugging forum
do you know if shipment 24/7 would be recorded
cuz it says that all pvp and pv3 modes work for MW3 but idk if maybe it has to be quick play
For the mr propre race, I want to play on my PC and my laptop when i'm away from home, is it possible ?
Nop
Only 1 device
You can use pc and mobile at the same time, but not 2 pcs
i was playing Minecraft but nothing is counting like my challenges or buffs,
You can earn points on minecraft only if you:
- Play on the official Minecraft Launcher
- On the version 1.18.2 or 1.19 only.
- No optifine nor mods installed
- Hypixel.net server.
- Hypixel language must be in English.
Supported modes:
- Skywars
- Bedwars
- Duels
- Blitz SG
Notes:
-
To earn from Duels, the match must be more than 1 minute long, or you will get a fraud error message.
-
To earn coins for playing Bedwars, Skywars and Blitz SG in Minecraft, you need to wait until the match ends even though you die.
ahhh ok thanks
How do i get the bonus accumulation screen its not popping up for me
Do you have a second screen?
no when i launch a game it pops up with the startup screen but that just goes away
Check your transactions to see if you get those points, but idk if you'll get them if you don't have another screen tbh
ok
GG @olive iron, you just advanced to level 1!
why does the marketplace go blank at restock times
GG @ionic remnant, you just advanced to level 1!
and then if i try to buy anything its already sold out
how am i supposed to buy stuff then
aykanekiiii has been warned.
You renew the marketplace too many times
if i dont then someone else buys it anyway and no thats not true because i tried on my phone as well
Most of the popular cards are being restocked on a daily basis - there's just a very big demand and those cards go out of stock shortly after restocking, that's why it's hard to catch them in stock
can anyone tell me some tips on how to get it bro
i have 4000 points and i cant get a single thing i want
im starting to lose interest
How do i unfreeze my buff account?
If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7
And refresh once or twice or you’ll get a cooldown every time
how long will it take for the form to work?
It says on the form
ok thank you
Riot cards are gone from marketplace ?
In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.
thanks
Can I know which games count points?
Play event-based games
You can find the information about all supported games and gamemodes in the BUFF app itself. Please click on the joystick icon in the top right corner and a new tab will open which will list all supported games. Hovering over a specific game will show you supported gamemodes too
Okay, but I played csgo and it did not count points, only XP
CS2 is not supported yet
Only csgo? Are there others that are not supported?
R6 is down
The rest should work fine
what r6?
Rainbow six siege
Only it and csgo don't work, right? The rest are all compilations
GG @solemn verge, you just advanced to level 1!
Compilations?
Check #game-status to see what's available
Why cs2 online?
Because it's online on Overwolf, but not supported yet on Buff
Ohh ok
Sorry, I asked a lot of questions, but how do I know which games are supported by buff
Those on #game-status except CS2 for now!
And don't worry, ask ahead! We're here to help
Ok ok thank you 🌹
Thank you
Hello! I redeemed a Warframe booster code but when I went to enter it in on the website like the instructions say to do it says the code is invalid any reason why?
#open-a-ticket explaining the issue pls
ok thank you
hello i bought a 2300 buff point roblox card and its not letting me redeem it why is this
Do you see any error?
not whenever i bought it only when i went to redeem
it just worked
i tried 500 times but now it works
Do valorant gift cards on buff have expiration dates?
I've looked for this info before and Riot doesn't give much. Some say they don't, some say they last a year... You can send a ticket to Riot to ask them, because they don't provide much info on this matter, sorry
Thanks
i have to wait 7 days for unfreeze account?
Yep
7 business days
So, I'm here about an issue. I've downloaded buff and it won't let me create an account or sign in, and the only options that actually work when I click on them are the sign up with email options and even when I fill it out it does nothing. I've re-installed it and tried again, it did nothing. I even downloaded the mobile app and it did the same, what is going on?
I had to delete buff cuz every time I open mw3 it starts make my game lag badly:( any way to fix?
Try changing your browser while signing in with Google or Discord
The solutions below might help improve your FPS while using BUFF:
-Disable Overwolf Hardware Acceleration
Check the following link to learn how to do it: https://support.overwolf.com/en/support/solutions/articles/9000183412-visual-artifacts-in-overwolf-apps-hardware-acceleration-
-Disable highlight recording in BUFF
To find the settings, click on the gear ( ⚙️ ) icon in the bottom left corner of BUFF, select "Highlight recording" at the top and then tick the slider so that the recording is disabled; restart BUFF and your game in order for the settings to apply
-Reduce mouse report rate/polling rate
This can usually be done in your mouse settings software, general instructions would be to check your mouse's "performance" tab and look for "polling rate" or "report rate" settings; lower the value until you don't experience any stutters, our recommendation is to never go below 250 Hz
buff have it track for pubg mobile ?
Nop
Nothing changed
have it date how to track for pubg mobile ?
Only supercell games are supported on mobile
Check them out on the app
how long do the season pass last from day 1 ?
Every pass has had a duration of 90 days afaik
metin5520 was softbanned.
How do I track Clash Royale?
The mobile app doesnt seem to have it on it anymore?
wait im tweakin
nvm
hi guys, is there a way to turn off the pringles overlay thing for val?
it pops up almost every time i get a kill and they stack over eachother, ruins fps
Probably not, given that it's a promo. But you can send a ticket explaining the issues it's causing you #open-a-ticket
ah ty, will do :)
can i disable buff gaming but still have it on my pc?
Yep, you can do it by closing overwolf, or disabling overlay
i dont want to the pop windows to apear anymore its messing up my game
1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.
how much time does frozen account need to recover
back to back two match same
1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.
did everything buff counts my game and after match said fraud once and now this
Follow all those steps #support-en message
reward available to redeem but when entering verification code it says it's not? I even restarted buff thinking it wasn't updating what was shown. Scam?
I bought premium for this!
What item?
Also, check spam
spam? for what? I entered the verification code and it said it wasn't available'
Oh, then it’s out of stock
What item?
Riot card
Could you send ss pls?
Why would it be out of stock if it's shown as in stock?
Screenshot
Sometimes they stay appearing on stock, but they’re not actually on stock, it’s just a visual bug
With a screenshot, we try to report them so they take a look at it
Seems like an intentional visual bug. I bought premuim for this
Not intentional at all
Then why not fix it?
Pls, send ss of the card so I can report it, and they’ll check it as soon as they can…
This things can happen, that’s why we try to report them asap
But I can’t report it if I don’t know which card it is
Thank you so much, I’ll report it, and I’m so sorry for the inconvenience 
did
.
Starting June 2021 Riot decided to stop accepting global Riot Access (RA) cards on AP and BR servers.
That means if you play on any of the Asia Pacific and Brazilian servers, you won't be able to redeem RP cards on League of Legends and VALORANT.
Keep in mind that it was Riot's decision and there's nothing we can do about it at the moment.
Also, RA cards don't work on Garena servers too.
If you bought an RA card and you play on AP/BR (VALORANT) or Garena (League of Legends) servers, please be careful next time and read the item description as all the cards are non-refundable!
You can only see items redeemable in your region and global, so you won't see items from another regions. Some regions might have more items than others. Some items are out of stock even if you can't see them
ight thx
Hello, is there a way I can speak to someone directly?
GG @old pollen, you just advanced to level 1!
I have tried to ask support to unfreeze an email that hadnt been used for an account before
I filled in the form and waited a week, but the account is still frozen
I don't know what's going on, but if someone could please help me directly, that would be great
When did you fill the form
around tuesday or monday of last week (when I started BUFF as a guest)
so 8-9 days ago approx.
forgot to reply, my bad, messages are above
Unfortunately, we don't handle administrative stuff here, so we can't speed up the process. You must wait until they review your case, so sorry! Check every now and then if your account is unfrozen
okay thanks for letting me know
is the US val 5$ val code out again?
GG @marble pulsar, you just advanced to level 1!
guys does anyone just know how to get rid of that stupid pringles add everywhere in game overlay? I pay for premium to not have something like that on my screen after every kill
We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)
I don’t think you can, because it seems to be a promo. Send a ticket explaining the issue #open-a-ticket
I did a couple of weeks ago and nothing
Can someone help it shows the riot gift card is in shop and now after I bought 2k buffs and used premium when I go try buy it it says it is unavailable
Which card is it?
$20 riot gift card
US only?
It shows it’s in stock so I bought some buffs
Yea
Us only
It's bug and already reported, so sorry
I cannot get my premium trial back?
The 5$ is doing the same
Nop, sorry
Wdym?
It says it's in shop but when I try to purchase it says out of stock or whatever
Send ss of the card, pls
Screenshot of the card that's giving the error
there
it says unavailable when i try to get it
nothing to buy in the market? even the out of stock gift cards?
are the valorant gift cards in buff on usa?
I'll report it, so sorry
In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.
All good I was just confused why it wouldn't work I was trying to use it to buy the new character
GG @marble pulsar, you just advanced to level 2!
Is the store bugged? it shows valorant rp points as available, but after i enter email confirmation, it says item not available
Which card is it?
20$
US only?
It's bug and already reported, so sorry
We are sorry, but this card is already reported. It's visual bug (out of stock)
Will it get fixed
Most likely
what a, I to do if my rewards pass is not progressing but it says I have enough exp to get to the next level
Give more details, pls
what more detail would you like to have because I dont know what else to say
because thats the gist of it
I really didn't understand what you said. Were you talking about challenges, battlepass?
like, the exp for the battle pass is not progressing
its either that or somehow Im blind to some degree
What game and mode are you playing?
Are you earning points after every match?
I think I was but I wasnt paying attention to that so I guess it could have been a tracking issue like it not being open or something
Try this: close overwolf on your task manager (ctrl + shift + esc), close the game, open only overwolf again, open the game, see if buff opens automatically (you must see a pop-up window). If it does, try playing another match - before starting a new match, check how many XP you have, and then check again once the match is over and you've made sure you earned points
yeah, I did that, thank you very much for your help
are the valorant gift cards in buff only usable in usa??
You can only see items redeemable in your region and global, so you won't see items from another regions. Some regions might have more items than others. Some items are out of stock even if you can't see them
There are global RP tho
They're out of stock now
Will there ever be steam card in the future
We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)
why does this still happen
R6 is down on buff
when will it be back up
No info about when R6 will be back online, but you can send a ticket with your logs and explaining the issue with as many details as possible. Remember to upload your logs on the cloud (drive, mega, dropbox, etc.) and paste the sharing link on the ticket! #open-a-ticket
Please read this: https://support.overwolf.com/en/support/solutions/articles/9000176827-how-to-get-your-overwolf-logs
alr also what do i do my acc for some reason has been frozen?
I have completed a game level task but I am not receiving buff points for it. It has been more than 60 minutes rather hours. Why is that?
If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7
is it possible to disactivate the window that pops up when i join a game ?
On settings if you’re premium
oh.
In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.
so I need to refresh the page 24/7 until it apairs ?
how do you connect your fortnite account to buff
it doesnt connect the account
and tracking is automatic
oh well it has not been working i have been playing for 2 hours with it open and nothing
do you see the pop up at the start and end of the match
yep
on the pop up on the end what does show
its called game launch screen, shows supported games, and talks about ads
princess ali, do you think they fixed the rp code bug where it said not available?
cus they removed those 2 items from the shop
hi, im tlaking about this
ok great to know
just have one question, i enabled free premium i got to buy those
do you think theyll be back in the shop
by tomorrow
most likely yes
hi,if anyone maybe know about the "premium elite" plan
in that plan I will get buff pass on every pass as long as I have the "premium elite" or it just one buff pass?
please restock VALORANT POINTS GIFT CARD (GLOBAL) i am erning buff points from months but never got chance to buy VP caz as soon as it restocks it goes out of stock
Buff pass for free you can get 1 day premium elite (30 lvl) and 30 days premium elite (100 lvl)
In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.
We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)
Only the year plan of premium elite gives buff pass monthly it looks like? Not included in the monthly?
Think they meant that
Hi
I didnt meant the reward from the pass
I meant,if I will buy premium elite 70$,it said "buff pass invluded" on the plan
so the season end in 10 days,it mean i will get this buff pass and the next buff pass
or just 1 buff pass this season and i wont get on the next?
Afaik you should get both passes as long as your plan is yearly elite
May i ask where is the Valorant card for exchange? it disappear for 2 days
In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.
thanks 🙂
When i play Rainbow six sieg i dont get any xp or Buff points why?
R6 is down on buff
okay Thanks
new users only?
Most likely
I guess so, if you're a new subscriber during the promotion
okay, thanks !
I think I'm going to contact the support just to be sure. Thanks !
Try this: close overwolf on your task manager (ctrl + shift + esc), close the game, open only overwolf again, open the game, see if buff opens automatically (you must see a pop-up window). If it does, try playing another match
it does hows a pop-up but end match doesn't give anything
Try those steps, pls
If it works, play another match and check if it tracks correctly
yes opens automatically when i open overwolf
If it works, play another match and check if it tracks correctly
no it doesn't
Send a ticket with your logs and explaining this issue with as many details as possible — Remember to upload your logs on the cloud (drive, mega, dropbox, etc.) and paste the sharing link on the ticket! #open-a-ticket
Please read this: https://support.overwolf.com/en/support/solutions/articles/9000176827-how-to-get-your-overwolf-logs
You can also try reinstalling
Follow this steps on their official website:
https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate
now the match pop doesnt even show up while in a match in my 2nd monitor
If i redeem my premium elite 24 hour thing can i get something that only takes the yellow buff points?
Yes, you can buy items with premium price (or premium only) if you activate your premium
if i activate my free 24hour premium elite will i get these perks aswell?
Nop
alright
You have to subscribe
if i have a yearly sub do i get these? or is it for new subs only?
Probably just new subs
damn that sucks, if thats true that one more thing that makes me regret getting yearly lol
CS2 is not supported yet
rip 1 hour 
?
I wasted 1 hour
Is this any question related to Buff or...?
If you're seeing the error "Frozen Account Not Allowed Exception", please, fill the following form: https://forms.gle/D9juzNy5g6g7NGGa7
valorant gift cards are not in the marketplace?
In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.
it didn't work
Read what it says on the form
valorant gift cards are not in the marketplace?
I pinged you the bot above, read it, please...
hello guys if subscribe to premium for month will I really receive 20$ steam gift card ?
GG @spare perch, you just advanced to level 2!
and all premium subscriptions plans will work ?
The giftcards really do work. My little brother has gotten 4 in the past few years not even paying for premium
really wish siege was up though hopefully it works soon
I’m trying to get a 5$ valorant gift card, but it won’t send me the confirmation email
Go to the premium page on the app
There’s info there
What card is it? Send ss if you can
Ss?
Screenshot
Try on pc if you can
@marsh lantern can u help me ? I received a monthly premium. I have been waiting for about 10 minutes. Also, the transaction within the purchase of the link site has been successfully completed. What should I do now?
I'm trying to get the $20 Riot card, and I receive the code in my email, I get a message saying it's not available.
Is the $20 steam gift card guaranteed???
Also does it have to be monthly or yearly to get it?
i need help
im confused about it too ? i don't know what to do and most thing i wana know will im able to get it immediately or should i wait for it day or hours or maybe more !
for
bbeku has been warned.
Which card is it? Send ss
It's bug, I'll report it, so sorry
Okay, I asked to buff's support, it is for all premium users. Where can I find it tho? 🫠
I'm not very familiar with these kinds of events, i'm only a subscriber since a month
For all premium users?
Hm, maybe ask on a ticket
Because last events like this were for new users only
Hi there i got a problem from buff
i played valorant for about 30mins and won the match
but buff says it is a fraud error
why?
1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.
Follow those 4 steps and play again, check if it tracks
it tracks
when i started my game it was tracking
but when my match was completed
it said fraud error
Did you close Val, did you disconnect from the game, or did you close Buff?
That can be
When is riot gift card gonna apear in the marketplace?
We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)
And how much time do i have after restock to buy one before it gets sold out
Is the new mode
Do i have to subscribe yearly ? As premiium elite too?
Not much, be as quick as you can
And do you know how often do they get restock on average?
Global RP usually are restocked once per day, but that can change
Hello???
This is all the info available on the app
You can ask on a ticket if you have doubts #open-a-ticket - they don't specify any kind of premium tho
Np
do we have an update on this yet? if we need to subscribe yearly or monthly for the $20?
Any version of Premium?
Unable to signup? clicking on it does nothing
I said this like a week ago and got no help
i have the yearly subscription and have yet to recieve my 20 dollars
can anyone help?
anybody???
plus ive been having yearly subscription for 2 years lol
....
yo,
will there be vps (valorant) in market?
is it worth trying raffles?
are the vps in market premium only?
bro
its been a year
And still can't get anything due to thing going out of stock all the time
i'm in the same case. wait and see i guess
have you gotten any of the card from the previous events ? lol
where is it even supposed to appear 😔
why cant I see the progress of my challenges? For example I won rocket league games and scored goals but buff says I have zero. Really need an answer otherwise I will delete Buff.
I can't even sign up and I'm thinking of deleting this
GG @true plume, you just advanced to level 1!
there were riot cards in my market a few days ago
@true plumewhy is that? I had no problems
yea - same.. theyre not there anymore
Did you have the pop-up when the game started?
idk, window opens I click sign up with google, nothing. I try with facebook, nothing.
😔 F to the riot cards
surely they will add them back right?
some cards appear and disappear for some reason sometimes lol
its beggining to look like they js want more money
so surely
@cursive yarrowyeah I think so. I got on the website because of an youtube video
oh..
I have a five dollar riot card on the mobile app rn
unable to pass this screen
im new - how often do they restock the vps?
hola
try to close / re-open buff, it sometimes works on my side
i have done it with google
why do the valorant points aren't in the shop ?
usually daily
yeah that sht doesn't even matter anyways even if they were there you don't even have a chance to get them they go out of stock every time I see them
GG @fluid widget, you just advanced to level 1!
I can click on all them and nothing happens
damn
yeah that's a mess to get a reward 🫠
Does anyone have the same problem?@near oriole
i got like 120 buffs so i dont even have to care
Y’all could try the mobile app?
It’s been in stock on there a lot for me
Like 34/7
It aint a lot of buffs sir 😔
GG @vague compass, you just advanced to level 1!
i cant get progress in my challenges why is that??
GG @near oriole, you just advanced to level 1!
It depends of the region where you live
restart buff
From what ive seen us users have way more things in their shop
gg..
@vague compassi have done that and also restartet my pc
still nothing?
no
so do I have to link something?
anybody know how i can sign up if I'm stuck at the sign up screen?
all i can think of is restaring the buff app..
@near oriole you could try selecting a different game then going back
Like if it’s a Val challenge open the league challenges then go back
@dusky radishyeah but i tried rocket league
so now i will try fall guys and say if it worked
What game are the challenges for?
@dusky radishrocket league
Nope, it is supposed to work automatically
@cursive yarrowbut it does not
Hmmmm
GG @dusky radish, you just advanced to level 1!
I don’t play rocket league so
Has the r6 servers gone back on?
To be honest I tried rocket League this morning and it didn't work
It did work Yesterday tough
Or they still down?
@dusky radishwhat do you play
They're still down 😔
Alright thanks
@dusky radishok i will try valorant
all i had to do to get new progress seen on challenges was js to restart the app (alt+f4 / in the pop up / task manager - "X" isnt proper)
my challenge does work
idk tbh 😭
I’ve also gotten like 900 buffs from mobile games 🤣
guess I will never be able to sign up....
@dusky radishyeah but im not into mobile games
Yeah but free money
@dusky radishyeah but doesnt it tke much time
I got 480 buffs in 30 minutes from some garden game
Try on the app maybe
@dusky radishand how many do you need for some valorant points
@dusky radishwait then mobile gaming could be an serious option
bro what
what can I do if I bought premium but don't get it?
hezky
@dusky radishyeah I will try and also will try valorant
I got like 35 from Valorant last night
mobile app doesn't work either. I get network error when trying to sign up
entire ass year
Broken app
@dusky radishsounds bad tbh
GG @near oriole, you just advanced to level 2!
I only did 2 challenges for Val lol
But I think mobile has a higher payout
@dusky radishis it posiible to do it in unranked?
I also can't "continue as guest"
Yes
yea
That’s what I play lmao
wait hol up
@dusky radishand also deathmatch?
Swift play does work
even challenges?
damn
How much vp 5 dollars in valorant
475
ty
so app on pc doesn't work, mobile app doesn't work. How do I sign up if nothing works LOL
I haven’t won anything from them
That’s a good question
What are you using to sign up?
any of the options
GG @true plume, you just advanced to level 2!
none of them work
Damn
if i activate the free buff premium will i get the 20 dollar steam card
almost there
no mods know whats going on with the app?
what can I do if I paid for premium but don't get it?
how did you do
idk
You could dm one of the mod ppl
GG @dusky radish, you just advanced to level 2!
no
Bro why you banned
maybe afking a lot?
GG @vague compass, you just advanced to level 2!
toxic?
but like adding up to an entire year is crazy
Bro bouta get perms banned for afk

that's silly 
ok well since I'm unable to sign up with this guess I'm just going to uninstall it
yes
There’s a mobile game that gives 3000 OINTS
Lmao
theyre usually very hard
/ long
is premium permanent?
yeah ik….
well have a good day guys. I'm out. Admins if you're reading please fix your broken app so people can sign up
oh alr
have a nice day
bye
how did u get all them?
I used buff
GG @cursive yarrow, you just advanced to level 8!
so you are getting your steam promo?
no i didn't get it
did you get it on the christmas events and other events?
nop
uhhhh
i think every one in this server use buff man
been a yearly premium subscriber for years too
what a shame
also
well I didn't do anything else
to answer everyones questions about why cards go out of stock
they have limits
they refresh daily
there is not steam gift card in market place how did u got so many
around 6pm ct
i'm here at the refresh
wym
i'm here when they restock cards
how do u know when they restock
.
ig i'll mail support lmao
buff's instagram account told me "yeahhh its for everyone"
@ me when you find out
alright
so when does it restock?
6pm ct
or 1:30 (france)
We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)
well it's at 1:30 france since i'm using it so stick on this for now
yeah i just check at 6pm ct and always get my rito cards
GG @cunning hare, you just advanced to level 1!
@everbody
😿
:(
can i get point from buff with watching video ?
Check on the challenges tab
If any ad is available for you atm
ye - so how does the "ad" work?
i never got any available
me to
Then there's none available for you atm
We can't do anything about that here
Ads work better on mobile
ahhaha funny scam app
?
i mean its smthn at least
yo swiftplay works only for kills in challenges, not for hs i think
Dam
is the valorant rp gift cards bugg fixed?
Hello, if i upgrade to any premium i will recieve a steam gift card for 20EUR?
yearly @spiral sand
usa one?
i think was disabled yesterday, if they are up again mean that they restocked
although might get bug again
guys I just bought "premium elite" why i cant see the boost? it got any delays on the active?
premium benefits?
restart overwolf
Ticket Number 97532 didnt get any replay and its been 10 days
Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.
Then, go to https://support.buff.game/hc/en-us/requests/xxxx (remember to change the "xxxx" for your ticket id number, that you can find on the email) and check the status of your ticket.
There, you can see if it's open or solved
logout and log in to overwolf will do the trick?
thank for your help by the way 🙂
No, restart the app
Exit from the system tray
Checked this last replay was 8days ago and still no update regarding it
how did you restart, maybe try restarting Overwolf too
maybe I am not doing it right how can i restart it correctly?
GG @tired surge, you just advanced to level 2!
From tray bar, right click on Overwolf icon and exit
ok,and then just reopen?
yep
hello can i get some help plz
@manic seal @frosty nest thank for your help it working now 🙂 🙂
yw
Sure
1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.
i dont understand?
Which part?
how to get to overlays
Follow those steps, open FN, and you should see a pop-up window telling you that your game is being tracked
hi i.m wondering if any news about the prize winner? call of duty warzone i placed 1 on
Check the gif and those 4 steps
ok thank you
Which prize winner
ok its working now thank you so much
call of duty warzone i placed 1 on all leaderboard
wow
GG @hollow moon, you just advanced to level 1!
When was it 🤔
december 2023
Any emails you got about it?
Hello,
Your prize should be delivered. Have you received it?
Please let me know.
Thanks,
The Buff Team
this is the last email i got and then nothing
Alright, they need answer, did you answer them
yeh a month ago
GG @bold hedge, you just advanced to level 1!
And the answer is that it's not delivered yet, right 😄
yeh a month ago
i got nothing
#open-a-ticket send a ticket to ask about it pls
i do no one responded
Send the ticket id pls
(97902)
alright I will forward it and make sure you get an answer
ok thanks i wait
The old premium member will get rewards or do i have to subscribe again?
Only new yearly elite subs get the 20$ steam
Ok
